- 37.1LEGITIMACY SCORE
- 37.6SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Vegatouch Eclipse App Complaints & User Negative Comments 2024
Vegatouch Eclipse app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vegatouch Eclipse? Can you share your negative thoughts about vegatouch eclipse?
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Vegatouch Eclipse for Negative User Reviews
✓ Sleazy money grab. Terrible reliability.First.. the app and RV module are extremely unreliable.. barely beta quality. Every update basically kills the pairing. Constantly having to reboot the module to gain any functionality. Now.. they have the nerve to try and make existing customers start paying monthly to use the garbage service they provide. Won’t use this in my next RV..Version: 2.6.12
✓ Not stableNot useable. Used to work but now just keeps resetting or trying to connect over and over. IOS 16. Deleted and reinstalled and re-paired, etc, etc..Version: 2.9.16
✓ Works once or twice, then endless loopBug filled mess. Works once or twice, then goes into endless pairing loop. Have to depower and reboot firefly to get it to work (which means either pulling firefly panel off wall, unplugging or depowering whole RV (which is actually easier). This bug has been present for well over a year and a number of “upgrades”. If there were an alternative I would be overjoyed switch..Version: 2.8.15
✓ Bluetooth connection issuesBluetooth connection most of the time is unstable. Also, if you have zoom enabled with large font settings on your phone the layout of the app does not fit the screen. It’s too expensive of a device to have any connection issue!.Version: 2.9.12
✓ Not worth the moneyThe only good thing is that you MIGHT be able to connect remotely to check the status. We switched to this system over a year ago and the grey and black tanks still don’t register on my device, so I have to go in and out of the coach to check the status of those tanks while I’m draining or filling. I was told over a year ago that they were aware of this problem and they were working on it…. I’m still waiting for that update. Very expensive, zero customer service, no motivation from anyone in that company, just don’t waste your money or time. The young man who installed our new system appeared lazy, non-caring, and unmotivated. If I had known the entire company was that way, I would never have purchased the “upgrade.”.Version: 2.9.7
✓ I had hi hopesI spent the money got the upgraded module so I could control my coach remotely when needed. Nope bad idea. Don’t waste your money, the module crashes every day at least once and the app is perhaps the most unstable iPhone app I have ever had..Version: 2.6.15
✓ I am about done with VegaTouch and firefly!I have had my 2022 coach since October of 22 and the VegaTouch module and App have not worked correctly for more than a day or 2 since.. Did the the first Firmware update in October and ever since have had a rear Temp Sensor error that will correct itself after several weeks for 2/3 hrs then back to error…. Today I did another Firmware update… once completed the system and coach’s power was cycled off, disconnect switches turned off chassis and house batteries off and disconnected from shore power.. when I powered back up, the Temp Sensor error was still there, and now the app keeps cycling trying to connect. I deleted and reinstalled the app… now when I press scan to locate the network it begins the scan for 4-5 seconds then stops.. and yes Bluetooth is enabled for VegaTouch.. this is so frustrating!.Version: 2.9.17
✓ Great concept-completely unreliable appWon’t connect. No temp control option when it worked for a minute…..This app needs an overhaul.Version: 2.8.17
✓ Incredibly disappointedIncredibly inconsistent reliability. They clearly put this on the market without properly debugging it. My frustration dates back to December 2020. I’ve been through three modules. Cloud connection reliability even worse than in person Bluetooth. If you knew how much I paid for this you would cry..Version: 2.8.12
✓ TerribleNothing but problems. App now says too many devices connected. Not true but it will not work..Version: 2.8.1
✓ SynergyDoesn’t seem to work with WiFi-based Firefly. My version does not have Bluetooth. Do not waste your money..Version: 2.6.8
✓ Do not buyDon’t buy this system. The Bluetooth will work 80% of the time and remote will never work..Version: 2.6.15
✓ No Longer ConnectsThis app doesn’t work. All it does is loop in circles trying to pair after entering the pin. not recommended..Version: 2.9.11
✓ SadIt had potential to be a great tool. Can’t open the app on my IPhone at all, and can’t get it to sync with my IPad. Too bad..Version: 2.8.3
✓ Do they have a QA department?Reading other reviews and seeing that the problems I experience with this app are universal. It will randomly do the continuous loop of trying to connect and then that temp sensor error. If it connects then it’s useful but it’s a crapshoot on whether it will connect or not. I truly do not understand how they cannot fix these issues that have gone on for so long. It also would be nice to see an updated UI, but please fix this app!.Version: 2.9.6
✓ Have to turn off main power to reset every few daysWhen working, this app and the system are very handy. Unfortunately the connection between the phone app and device stops working every few day (2-4) and tech support said to turn off 12 volt power to the coach to reset it, which does the trick. Right now it’s 4:00 am and I want to use the app to turn up the furnace heat and No go. Very frustrating in a new $300k RV. I’ve updated the firmware on the device and the app whenever there’re available. I always hope that will do the trick but not so far..Version: 2.9.8
✓ This app is terribleI am going to subscribe to the service and start requesting refunds for every month it doesn’t perform as described and perhaps they will finally fix the issues. The thing is so unreliable it barely ever connects. The WiFi in the van is not the issue as my Victron CerboGX has no issue maintaining a connection to VRM on my tri-modem bandwidth bonded speedfusion network. The app is poorly designed and responds slow. I see no effort to add new features like Alexa/HomeKit/Google Home integration either. It’s amazing they were even able to get this through App Store Review without using In App Purchases so I expect the app will be pulled eventually and you’ll lose access to updates which it so greatly needs. Further, the entire system is super insecure. It uses SocketIO over an HTTP connection. Again, something Apple should have never approved (access to insecure transports). I tried to solve some of the many issues myself by building my own client but their backend socket server is crap and unreliable which is likely what leads the app to be crap and unreliable. Open source this awful app and I’ll happily contribute to make it not utter garbage..Version: 2.6.14
✓ So so Bad.This app is so bad. I can’t believe this company has done nothing to try to improve log in experience. I was given a couple sessions free trials so far it’s been over a year of dealing with this horrible app. With absolutely no improvements on connectivity ? The app takes unbelievable long wait times to log in if it logs in at all ? I have to do daily resets to even get it to somewhat log in. And thats for local log in. Forget about trying to log in remotely. It’s non-existent most of the time. Don’t waste your money or time in this crap, Because this company has invested little time in trying to improve the customer experience.Version: 2.8.3
✓ I wish it worked like it is supposed toIntermittent at best. I also often get the continuous boot loop. Only reads the front grey and black tanks. Even while controlling locally, there is quite a delay when you push a button and expect a light to change or awning to move. I was told an update was coming out on Thursday to fix this issue. They didn’t specify which Thursday; three have passed without it being fixed yet. I have been able to remotely connect a few times. It would be nice if I could rely on it to work all the time without me having to reset, reboot, and reinstall. I paid about 900 bucks to upgrade to this unit so I could have remote access. After doing so and upgrading the firmware per manufacturers instructions, one of the switches quit working, and I have way less use of the app (locally and remote). I called and emailed for support. They were very nice and briefly tried to help but they seem to have lost interest. I will update the review if they ever get it working..Version: 2.8.12
✓ Works maybe 50% of the timeThe potential is there but it only works about half the time, local or remote. When it does work, some tank levels don't match the actual Firefly screen in my van. The app design needs help. Some important controls are at the very top of the screen and they run into iOS controls. You have to wonder if the designers actually try to use this app outside of their emulators. I would never release this version..Version: 2.8.3
✓ Brand New American Tradition Coach - Terrible AppWe just purchased a 45-FT American Tradition RV with a VegaTouch System. I have updated them firmware twice, contacted technical support, updated mywifiranger, installed the VegaTouch eclipse on 2 iPhones and 1 iPad, and I’m having the same errors others are describing. The APP does not work and this is not my first rodeo with iPhone APPS that interface with my RV. I will be taking up the matter with American Coach, because the system is interlinked with everything! I’m very disappointed this system made it into a 2022 coach without thorough vetting..Version: 2.9.9
🙂 Vegatouch Eclipse Positive Reviews
Vegatouch Eclipse works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vegatouch Eclipse.
⛔ Vegatouch Eclipse Problems
