Movies Anywhere Negative Reviews

Movies Anywhere App Complaints & User Negative Comments 2024

Movies Anywhere app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Movies Anywhere? Can you share your negative thoughts about movies anywhere?

Movies Anywhere for Negative User Reviews

✓ Great movie app, horrible offline experienceI like this app compiles movies from a lot of studios together. I like that it saves them in a more compressed format that iTunes thus taking up less space on older devices with limited storage. The horrible thing is the offline experience. In a matter of weeks a downloaded movies has its licensing ‘expire’ so you have to delete it and download it again. A pain since many ISPs are limiting included data now not to mention a real pain to find out the movie your kid wants to watch in the car won’t play anymore. Once I download a movie, I’d like to be able to access it any time. These aren’t rentals that expire. I bought the movie and I just wan to watch it not have to deal with downloading it again BST verify your movies still work before going offline..Jmg1674Version: 1.16.0

✓ Doesn’t workBeing forced to use this app is very frustrating. It hardly works and it lags when you try going into different menus. And many many movies that i had on digital didn’t transfer over to this app. How am I supposed to watch those movies...that’s right, you can’t now. But what’s even better is that the majority of the time when i have movies downloaded, it won’t let you play them if you can even get them to show up in the saved movie section. It’s ALWAYS telling me that I’m not hooked up to WiFi. What the @&$! More than half the movie i download won’t play because of that error message. So i can rarely watch anything anymore!! Been dealing with this app for a long time now and have barely been able to watch any of my movies anymore because it won’t let me play them and it lags horrendously to the point where it’s not worth messing with. If the app is ever fixed and all my movies are available.. then i will give it a 5 star. For now....it is junk..Sears HouseVersion: 1.8.0

✓ Dropping My SupportI received an email today saying Movies Anywhere was dropping support for iOS 9, and that if your device doesn't support higher than iOS 9, you should buy a new device... Yeah. Right. NOT!! My iPad 3 still works just fine thanks, and a handful of improperly built Apps is no incentive to spend the money required to buy an otherwise unnecessary upgrade. There is no needed feature you can add that justifies alienating any portion of your customer base, and any business manager trying to appease Apple by doing so to push sales needs to go back to school. (And yes, I do have an MBA to go along with my engineering degree.) There are very few Apps that actually require the power update, and this isn't one of them. The other possibility is that the developers just haven't figured out their software build settings, to let it include iOS 9. That's a newby mistake..Robotech58Version: 1.15.1

✓ Needs a fixDeveloper assured me customer service would be able to get Scarface, among others out of my 4 year olds primarily Disney Collection. I have contacted them 5 times and the only response I have received was copy and pasted instructions on how to disconnect from iTunes. Not really helpful since I mentioned in the email that I had already disconnected from iTunes. That’s it, no response to anything I addressed. Completely useless, completely unhelpful. Well over a week of this nonsense. The app itself would be a great idea if there was a way to control what goes in or at least be able to delete unwanted movies. This shouldn’t be a difficult fix, but then again, they have the world’s worst customer service. When this get fixed, I’ll adjust my rating. Have I mentioned how bad their customer service is? It’s bad, very bad..Mtwfgh123456789987654321gghjVersion: 1.0.2

✓ Lose movies ever time there is an update...yes, every single timeI had to make the change with Disney closing down their app. The first experience was not good - the iPad app did not have the ability to save movies locally. The experience had been improving and the apps had been reliable for a while. Unfortunately that was short-lived and each of the last updates caused issues with our saved movies. I tried logging in again and streaming while connected but still got playback errors. Resetting the iPad didn’t help. Logging out and back in didn’t fix it either. As a last resort, I finally removed the app and downloaded all our library again only to have the latest update once again cause issues. I cannot recommend the app to their service until issues with saved movies are fixed..David H. - MNVersion: 1.4.0

✓ Won’t let me access purchasesUpdate: The support team reached out to me to let me know that the movies from my old account could take up to 24 hours to show up in Movies Anywhere. Well, it’s been over a week and they are missing the 3 movies exclusive to that app, but they did get the purchases from iTunes/Amazon. It seems to be a problem with the movies the Disney Anywhere app gave me for free so I guess I can’t keep them on the new app? Anyways, they’re at least in my iTunes account so I can still watch them there, it just defeats the point if they’re not all accessible from this app like advertised. But in all fairness they did give me some new movies with this app so it’s not a total waste. Movies Anywhere won’t let me view my movies from my from Disney Movies Anywhere account. Each time I attempt to import my movies, it tells me the movies have already been imported for my account, but then shows no movies. Still watching my movies on Disney Movies Anywhere, hopefully they will fix this problem before that app closes in February. This one is also not as easy to maneuver through in comparison to the Disney Movies Anywhere. Very disappointed..MickeyRNVersion: 1.0.11

✓ Good if you use while connected to the internetI initially loved having the movies here and being able to download on my devices. After downloading the movie and having it for a while it gives me a licensing error and will not let me play the movie that I paid for. The whole point of being able to save a movie offline is to view when there is no internet. Well I cannot do that. On helpful tips it says to erase the movie and re-download well if I own the movie it’s ridiculous to keep doing this every day that I want to watch offline. It keeps saying this will be fixed that movies anywhere is working on it. But so far not impressed that I went through the trouble of linking and downloading if I have to constantly re download. Hope it’s fixed soon. Because it seems like it could be a great app..Cl90!Version: 1.31.0

✓ Frustrated, getting better . . .UPDATE: I’ve received responses from the developer. They assured me that the movies in my account were fine. I updated iTunes on my computer, updated my phone to the latest iOS, and did an app update. I still receive the error, and Now there is a (19) at the end of it. HOWEVER, if I tap OK, and then tap Play on the movie again, it will start to play. I’m changing my rating form one star to three. I’m very happy that the movies will play, but it’s somewhat annoying having to get them to play. Thanks for working through the issues! Because of Disney movies anywhere shutting down I was forced to go with this app. At first things appeared to be an order and was working properly. In the recent weeks or months every time I try to play a video that worked fine on my Disney movies anywhere account or this account now all of a sudden are giving me a licensing issue error. I have paid for the movies that are giving the licensing error. Then a bunch of random movies showed up in my account but I did not pay for. It’s not easy to explain to a four year old that something that was working fine is no longer working when we’re on a long car ride. I have opened a ticket through the app. We’ll see what happens..Mel Jack30Version: 1.0.13

✓ Forced Transition from Disney...not happy so farI want to like this app and give it five stars, and I would if your development group would please incorporate the “profile” setup on a device that shows just that designated material and below. I was hopeful when my daughter’s (age 6) movies would be joined under one location, but then under the “Explore” she is bombarded with all movies, not just family and kids, like before. She has to go find “family”. When we initially were informed to download this app, we dutifully created a profile for myself, husband and our daughter and set hers to G rated only allowed for viewing. I thought this would hide unwanted material and was not happy to see everything up to rated R and horror first thing upon opening the app. So for a recent example, “it”, super creepy and scary....on her device she is able to view info and watch trailer! Along with some more adult movies we would prefer not be allowed. Another example: Jason Bourne the one that comes in the bundle, plays on our daughters device whose profile is set to G and the movie is PG-13. I will be removing this app soon if this is not changed. My suggestion is to set the queries on devices based on the profile it’s using. I’ll give it a few more updates before pulling it for good..VeroAleliVersion: 1.0.12

✓ Too Many Errors and IssuesI'm astonished that an app which probably makes good revenue and has the financial support to make an awesome app, has not fixed all of the errors and issues. What is the purpose of paying for a movie, to then be able to save if offline BUT never be able to play it offline. We use this for our kids to watch on long drives and at places with no wifi, and always get an error. Operation failed, movie not parse, movie error. When this happens we need to remove the movie, then have wifi connection to re-save it, then cross our fingers it works, which it sometimes does but 2 days later another error and we are doing this song and dance again. Come on guys Get your act together. This shouldn't be this difficult. Beyond frustrated with this app!.Mr. AKBVersion: 1.14.0

✓ Good but lots of work still be doneMovies Anywhere is the holy grail of digital movie ownership with the ability to buy a movie anywhere and then watch it anywhere. However, they still need to add studios (Paramount, Lionsgate, and MGM) and retailers (Microsoft and Kaleidescape) to make that happen. They desperately need to add special features to the Continue Watching area. This was available on Disney Movies Anywhere so I don't know why it was removed. A lot of bonus features and commentaries are long and I watch them across sessions. It currently is very difficult to pick up where I was last watching. They've done a great job of adding bonus features and commentaries but there are still a lot missing. I would love to be able to get rid of my DVDs if all the content was available on Movies Anywhere. Also, a minor gripe from the perfectionist in me would like to see more consistency in the bonus features organization. Some title are in all caps and some not, some are missing titles all together, and the subcategories are not consistent. All in all, that fact we're at this point is great and I'm very happy. I just don't want them to stop here when the Movies Anywhere platform has the potential to be absolutely amazing.SxoutetVersion: 1.0.13

✓ What happened to Itunes downloadI remember when i used to buy blu-ray movies they came with the same style with the codes and i would enter them and they would all be on my, which now is called “Apple TV” and they would stay there, i have a very good amount and since i’ve always had an iphone no problem, but now i have to download this separate app just to add them there an watch them which adds more space to my phone and since i have to download it from the app i’m not confident my movies will always be available because my phone offloads random apps, if i were to have known i would need to watch movies on a different app like netflix i would have just bought it directly from apple, but i would have to say for someone like me the convince isn’t really there, unless i am missing something that adds my movie to apple tv, non the less the movie is still there and i have it just wish i had stored with my other movies because my playstation and xbox doesn’t support movies anywhere.Izaiah bearVersion: 1.49.0

✓ Good but could be betterThe service made the transition to Apple TV much easier because we could combine our purchases from various services into one place. The biggest problem I have with the service is the way they have chosen to create accounts for children. The only control they give you is using the film’s rating. This would be fine if you agreed with the rating system of the movie industry, or if that system was applied equally over its history. But that’s not always the case. For example, I have given my kids access to G and PG rated movies, but right now I’m debating whether or not I should buy Beetlejuice, because I know it’ll show up under their account and I clearly don’t want them to see this movie. But I have no way to select specific films I want to show up in their account. I don’t feel like this would be a hard thing to change, and I hope they consider it. I also hope they consider a better way to provide feedback, because currently I don’t see any, and the service has no presence on social media..Dignan17Version: 1.21.0

✓ Not the consolidator I was hoping forI was (still am) looking for an app that would consolidate all the various movies AND “wishlists” (“My Lists”) across my multiple subscriptions. Turns out, it doesn’t connect HBO Max, Netflix, Paramount, Disney+ and others. Worse, the My List function in this app seems to only be limited to movies and shows that are My Listed from this app. (Can’t pull in my lists from the services I *was* able to connect to. So, it’s just basically another service I have to drill into in order to see yet another My List library.) One day, someone will create an app that truly consolidates all watch listed movie titles across all the movie subscription services. But today is not that day..MelaclaroVersion: 1.53.0

✓ Will steal your movies if you don’t log in when they tell you.Ever get a phishing email that pretends to be a business you pay a for a service? The email threatens that you will lose your account and any value you’ve put into it if you don’t go to their link and enter your user name and password. This is the kind of email Movies Anywhere will send you. You redeem all you digital copies through Movies Anywhere and then after a while they start sending you emails threatening to steal your movies if you don’t log in and agree to their updated user agreement. The tactic is indistinguishable from phishing. Then depending on what retailer you use, it is a painstakingly complex process of entering passwords and approving user agreements to get them to link. I just want to watch a movie I bought a few years ago. Not run to the computer while the family is waiting in the living room, trying to deviate a labyrinth of user agreements and forgotten passwords..Skeptical MarkVersion: 1.63.1

✓ CELLULAR PLAYBACK WARNING!!!Such a terrible App... Can’t believe huge movie industries trusted this App to provide customers with redeeming their digital copies of their movies. I’ve tried everything from removing the App and reinstalling on multiple times, restarting my iPhone as instructed by the website, still had the same issue of “Cellular Playback Warning” EVEN WITH MY WI-FI Connected. Can’t watch a few seconds of any of the movies that I’ve “Saved Offline” without getting this alert. I’ve saved the movies for offline, yet still prompts me with this warning then automatically returns me to the movie menu. I’m out of ideas. I’m not sure if others are also experiencing this issue and have found a solution. If there’s no solution, then I’ve wasted money buying movies with digital copies through this worthless and unreliable App... very disappointed. I would give this negative stars if possible..Llue023Version: 1.14.0

✓ Absolutely great movie app! But...This app is great for storing your Digital movie copies. I now buy movies more often than I usually did. But, I’ve encountered this problem three times. The first one was two months ago. When I went offline to watch a movie, it appeared with a pop up reading “The operation could not be completed” (May I remind you I had the movie saved offline) so I decided to delete the app, and reinstall. It worked for a few weeks. Than a month ago, I went on vacation, and during the plane ride, I opened up the app to watch the movie, but the pop up came up again. I deleted, reinstalled, and it worked once again. today, I went offline to see if it would still work, but no use. It popped up saying “the operation could not be completed.” Please help, I’m really dying to see my movies, when I’m on the airplane. It’s boring just sitting there for hours having nothing to do..BetoajpVersion: 1.5.1

✓ No Support WhatsoeverI have now submitted 3 support tickets on the same issue over the past several weeks: ie some of my iTunes movies not showing up in my Movies Anywhere account. All I’ve ever received in reply are autoresponses promising that someone would be in touch. No one ever was. This may be a potentially convenient service, but if you ever need support, you’re out of luck. I’ll be deleting the app and my account. 11/12 Update: My first attempt to reach support was via chat. The automated system asked me to detail my issue, which I did. To prevent a lengthy wait, the system invited me to transfer my chat into an email support ticket that would retain all the info I had already input. That would have been a terrific feature, except the email I ultimately received made no reference to the info I had already input and asked all over again for details about my issue. Although frustrated, I complied...which launched my series of “no reply other than auto responder emails.” While I appreciate the suggestion to use phone support, I’m not sure I’m prepared to put any more energy into this app. So, for now, my rating stands..Mdg8Version: 1.0.2

✓ This app is garbage!!!!This app stinks. We were forced to switch when Disney movies anywhere went away. We never once had a problem with that one. We have had nothing but issues with this one. Every single time we try to play a movie without WiFi an error message comes up that says “the operation cannot be performed” or “licensing error” and the movie won’t play. The only way it will play a movie that we have saved offline is if we first connect to wifi, start the movie, and then put it on airplane to play it again. With the licensing error issue, our library copy and copy saved offline gives us this message. To get either to work, we have to delete the movie from our saved movies, go back to our library, then re-save offline. Obviously this is not doable on a road trip so we then have to explain to a 4 year old why her movies that we have paid for never work. It’s a huge inconvenience and I just wish they would bring back the old app!.SimplyOrganized13Version: 1.15.1

✓ No Way to Hide Unwanted MoviesI started using Movies anywhere last week, and I love the service so far! It’s a great way to collect all your movies from different sources into one easy-to-manage location. It lives up to the name. Right now, there’s still one glaring hole with the app: There’s no way to hide movies in Movies Anywhere. This is a big deal for anyone who has movies in their collection that they either no longer wish to watch, bought for someone else, or that came as an extra part of a bundle. iTunes provides a simple option for hiding movies for users who don’t want to see them anymore so they can focus on the movies they do want to see. Meanwhile, Movies Anywhere shows all movies by default. I’d love if the development staff added in an option to hide unwanted movies to assist in making the experience more optimized for movie collectors..ChloraPhyllVersion: 1.0.2

✓ I wasn’t able to access my downloaded movie in flight!I had downloaded one of my movie titles to my IPad for later viewing while flying on a commercial airliner. The title was identified as downloaded prior to my going off line (airplane mode). However, when I attempted to view the movie in flight, I kept getting the “circle of infinity”. Eventually, the app instructed me to log on to access my movies, which, of course, was impossible in flight. I checked my “IPAD Software Usage” data, and the movie in fact had been downloaded and resident on my IPad, But was not accessible. When I arrived at my hotel, I did log back in, and was finally able to access my downloaded movie. I’ve emailed this incident to the developer, but have not gotten a response. Before my return flight, I made sure I was still logged in to this app, and I started viewing the first minute of my movie in advance. Once on board my plane, and again back in “airplane mode”, the app did work, and I enjoyed my viewing of “Guardians of the Galaxy 2”. I even paused the movie twice for a little shuteye, and was able to resume my movie. But I would like to know why I could not view my movie on my earlier flight, despite having downloaded it to my IPad, and despite never having logged off..DrhandyVersion: 1.0.2

✓ Horrible!So tired of spending time loading movies to view offline then have them suddenly stop playing for various error messages. It is clear the file is still there and the app is failing. Now I can not even get a movie to download to my device. It just keeps spinning thinking about it. And yes, my device is a brand new ipad with updated operating system and your software. And yes, I have a great WiFi connection. And yes, I completed all three of your troubleshooting steps for movies won’t play. At least some of them were still on my device and working until I uninstalled the app at your suggestion. Now I have lost all my offline files and can not get them to load again. Every time I go to use this app it ends up wasting hours of my time! So many other apps handle video files very well. Why can’t a big corporation get it together. It has been glitchy since it was Disney Movies Anywhere..Alto ergVersion: 1.8.0

✓ Sadly, a few things are missing from this app.First of all, for visually impaired users, there is no way to take advantage of audio described movies. Next, there was a unique feature in the Disney anywhere app. For visually impaired users, there was a way to download audio description for the 18 Pixar movies. One could listen to the audio description through headphones while the rest of the family watch the movie on television without audio description. This is not available in the movies anywhere app. It would be great if the developers could allow downloading of audio description content for any movies which had descriptive audio so that the user could listen to that audio description in headphones without the rest of the family having to listen to that as they watch the movie..Paulh52Version: 1.0.1

✓ Application has too many issuesWe purchased two movies from different studios and it was first time trying this app - it wasn’t our choice, it’s more like we were forced to use this particular app. I downloaded copies and checked them before giving iPad to our son during the long road trip. He started to watch one at home minutes before getting into the car. It was good for 30 minutes. After half an hour application stopped and gave message about not having any offline copies. So long trip was with no movies. When we arrived to destination I’ve checked the app: it asked me to sign in again, as soon as I did - movies appeared. In several days my son was flying with my wife, I’ve checked the app and movies were there. They boarded the plane - movies were gone. I’ve checked later iPad (when it had WiFi connection to internet) the app asked me to sign in again and after that movies appeared. Application has deep issues with authentication and needs internet connection to work. In case if I want to watch purchased movie when offline - hold off your expectations. More fixes and improvements are needed. But as the customers we are very disappointed..DmitryD777Version: 1.4.0

✓ Too Damned DifficultMovies Anywhere is not really anywhere. I tried creating an account through their web page, because I bought a movie which had a digital copy. Their password requirements were so stringent, I had to take a screenshot just to make sure I could remember it. When I finally was able to complete the Herculean task, their website said I was typing my password incorrectly. I gave up and downloaded the app, which thankfully was much easier to navigate. I successfully created an account, yay me. Then, I went to find the app on my Playstation, so I could watch the movie somewhere besides my phone. You know what? No app. Next, I tried the Xbox. Haha no app. I used the native web browser to find the website, and guess what? It would not accept the password with which I just created my account. So now, I have a digital copy of a movie I can only watch on my phone. Not really anywhere near anywhere..CavaliusVersion: 1.14.0

Movies Anywhere works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Movies Anywhere.