- 40.5LEGITIMACY SCORE
- 41.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Mobility by Ecolane App Complaints & User Negative Comments 2024
Mobility by Ecolane app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using Mobility by Ecolane? Can you share your negative thoughts about mobility by ecolane?
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Mobility by Ecolane for Negative User Reviews
✓ Can’t RegisterTrying to register on the app with no luck. Keep getting an error message saying “registration failed. No funding is configured as available for selfservice. Registration not available at this time”.Version: v4.1
✓ Accessability issueIn voice over mode I can not type anything in the username field. It just clicks when I type anything..Version: v4.0
✓ PeacefulThis app ain’t nothing you guys should’ve said about calling or do it for 24 hours or book up a ride for 24 hours but he lied about doing 24 hours of a ride it’s only doing like five hours a ride you guys should do it you’re more hours longer than that.Version: 4.3.2
✓ TERRIBLE!!!This is the worst thing I’ve ever dealt with. I’ve had 2 rides out of 4 just plain out not show up. DO NOT RELY ON THIS SERVICE!!.Version: 4.3.0
✓ App, website, and phone calls don’t work but willThe app needs to be updated and bugs fixed for self scheduling rides. Users are currently unable to add preset destinations to favorites both in the app and online. The app does not allow the screen to change over from pick up to drop off currently not allowing any one to schedule rides. It shouldn’t be a difficult fix all you need to do is apply the proper code to the button to be preset with the slide aka the page being shown. Please fix ASAP as many people who are waiting don’t have the time to wait and your app and website are causing it. Thank you and have a nice day..Version: 3.0.12
✓ Buggy After Latest UpdateAfter the latest update to the app, I cannot use it at all. It keeps sending an error message and not allowing me to book rides. I need to use the app to book a ride for a close family member to a much needed medical procedure. Disappointed..Version: 3.0.11
✓ Can’t even sign upError 400, deleted and redownloaded. Still getting the same error code every time I try to sign up..Version: 3.2.0
✓ App is not workingDon’t use.Version: v4.1
✓ App doesn’t workI have not been able to use this app to book rides . It’s not even worth downloading..Version: v4.1
✓ ProblemsIt’s been 3 days now that every time I open the app all I get is an error message. I cannot see my past or current trips and I cannot book any new ones.Version: 3.0.11
✓ Registration not working!!!I’m unable to register as a new user on the app for the 9 Town Transit and Beacon Mobility services. Same error reported 1-2 years ago. Maybe do t take few years to try and solve the basic issue to justify having an app and to actually get users!!! I now have to call the transit agencies and register myself. I don’t think I’ve ever had to do that when an app exists … Just unbelievable….Version: 4.3.2
✓ No communicationsThis company is very short staffed and drivers are always late, even for surgery appointments none of the ride providers are ever on time and when you try to reach the customer service the wait time is outrageous. Las two times the prompt kept on saying that my wait time was over 129 minutes.Version: v4.1
✓ Having problemsCurrently every time I open this app I’m getting a error message and can’t see any scheduled rides.Version: 3.0.11
✓ Unable to book tripAfter spending 30 minutes on the phone, I was given insufficient instructions to use the app. I gave up and attempted to book my ride with dispatch, but was told they were only taking requests for chemotherapy or dialysis. Guess I’ll have to forego this doctors appointment…. Extremely poor service, and this is not the first incident.Aaaassa.Version: 3.2.0
✓ App doesn’t workThis app does not allow you to login… It does not work at all.Version: v3.0.11
✓ App is unusableMy local transit service recently discontinued a route that I used and directed to book service on this app for alternatives. App will not let me even register. Looking at the reviews, this problem goes back 1-2 years. Don’t see any reviews saying the problems have been resolved. So I guess my question is, why does this app/service even still exist if the app is unusable?.Version: v4.1
✓ Overall good experience exceptIf you manage two accounts (I have one for myself and one for my daughter) do not use the same email for both. If you forget the password for one you cannot reset it because the app doesn't give you the option to type in which username you want to reset the password for..Version: 4.3.1
✓ Can't book rides-must call the agencyBeen using the app since local transit district began offering it. Was incredibly convenient, and useful. Now...well you open the app to book a ride and have to call the agency. This set us back several years to say the least. This needs to be fixed ASAP. This is a matter of my child's independence to get places on her own. Quite a disappointing change. Might as well delete the app..Version: v4.0
✓ App doesn’t work as of publishTrying to wait for my ride, this app didn’t work and I never actually saw my ride come. Can somebody please fix this app ASAP!?!?.Version: 3.0.2
✓ Use the phone, they don’t always use the appMostly, if its some kind of normal thing during regular business hours, ive never had a problem. Still, better have a plan B in case something happens and no one shows up If you have some kind of appointment that is even a little bit out of the ordinary like a sleep study or an in the car covid test, use the phone. Do not use this app. It will screw up your whole life. Learn HOW to read this app and its functions and what it can or cannot do. Never choose “other” is what i was told by a dispatcher. Your request hasn’t been assigned if you dont see the name of a company . Poorly thought out for the most part especially for older people. They need to add a real time real person chat function.Version: 3.2.0
🙂 Mobility by Ecolane Positive Reviews
Mobility by Ecolane works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Mobility by Ecolane.
⛔ Mobility by Ecolane Problems
