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Turkish Airlines: Book Flights App Complaints & User Negative Comments 2024
Turkish Airlines: Book Flights app received 124 complaints, negative comments and reviews by users. Have you ever had a bad experience using Turkish Airlines: Book Flights? Can you share your negative thoughts about turkish airlines: book flights?
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Turkish Airlines: Book Flights for Negative User Reviews
✓ Nothing like an airline app…The app is very basic and dumb in more ways than one. Once logging in you have to type the e-ticket number and name in order to manage your flights. If there are more passengers then this has to be done for each one… So once the flights are displayed and if you are purchasing seats the app won’t let you select passengers and seats then pay for the whole thing… You have to do this for each passenger, flight and seat individually… This is really dumb and time consuming… Also, the app won’t recognize the e-ticket numbers even when you’re logged in. With some luck it might recognize that within another hour or next day. Once these issues are fixed and the app will actually function, then I will add more stars but for right now I can’t recommend this app..Version: 1.34.2
✓ Can’t use app to book a flight.Can’t use app to book a flight. When I try to pay, it freezes. Bank says probably not updated for modern mastercard. Have to pay on website. Website sends me back to app. Eventually booked on another device that doesn’t have app to send me back to! Now at last I can check in on app! App would be good if I could use it for payment…. Or at least if I could use website without being returned to app…..Version: 1.26.11
✓ MrThis has to have been one of my worst experiences on a flight, the staff were disrespectful and made me feel uncomfortable throughout the flight. Even when moving around the plane I was made to feel unwelcome and alienated by the staff. I will never ever use this airline again and I will do all within my power to ensure my family and friends stay far away as I do not wish for any to experience what I have experienced..Version: 1.7.1
✓ App is OKGenerally the app is ok but one thing I found impossible was trying to find how to claim air miles after a flight. For some reason my ff number won’t attach to my account when flights are booked. If I forget to get my ff number put in the system when I check in, I lose the points because I can’t work out where to go on the app to claim the miles..Version: 1.29.3
✓ Pay for seatMakes you pay for selecting a seat..Version: 1.27.1
✓ Sevkan IlbeyiUçak firmasından kendime ve ailem için sürekli bilet kesiyorum, Son kaç defadan hep sorun yaşadık, sürekli gecikmeler nedenle sizin yüzünüzden yurtdışının uçağını kaçırdık İstanbul’dan. Ama bu sizin sorununuz değil mis. herkes bilsin ki Türk hava yolunu kullanacaksınız aynı günde başka yere uçuşunuz varsa o bileti en azında 7-8 saat aralıklı alın çünkü bilinki sizde sorun yaşarsınız ve sorumluk alınmıyor..Version: 1.24.0
✓ App does not work when necessaryNor buying extra kg neither seat booking system is working right now. I have a flight and cannot do through app any important functions. Not sure what to say...Version: 1.19.0
✓ Useless and waste of time.For one more time, after all the updates, even though I booked my ticket on the corporate website, the app doesn’t issue the boarding pass. Even when I checked in and received my boarding pass via the website, the app will not show it and it asks me to check in again. After trying to check in again via the app in hope that I will get the birding pass on my Apple wallet, the app shows a message that due to operational reasons I have to visit the check in kiosk at the airport in order to get my boarding pass... What is the point of having an app when it doesn’t do the basic? You are better off using the website..Version: 1.5.1
✓ Rubbish appApp is rubbish in my eyes. Due to flight change I’ve been asked to contact airline and everything was sorted . But this stupid app won’t let me manage my seat reservations and all and keep asking to check flight details every time I log in. Also when I was writing feedback about it and I was about to attach photo the feedback window just by itself. For 2020 this app complete rubbish. Now I don’t know if I’ll be able to do online check in...Version: 1.12.0
✓ Keeps getting worse every dayTurkish Airlines in overall has been getting worse each and every day in the first place. This app looks like out of 2010s. The UX is not compliant with any recent standards and it fails to do very basic actions most of the time such as online check-in. Only reason I install this app is to create a mobile boarding pass but it doesn’t work in most of the mainstream airports. Then I uninstall it. Keep doing the same cycle each time I have a flight with Turkish Airlines. Get some proper engineers & designers please..Version: 1.20.0
✓ Frustrating!This app is not easy to navigate. Cannot add my miles and smiles reward number to my account. Cannot confirm an airline flight schedule change and add a flight to my account. Very frustrating..Version: 1.33.3
✓ Flight cancelled yet againI have booked three flights with Turkish this year and every time the flight has been cancelled the week before I was due to fly and I have been moved to a much less convenient flight time resulting in a much longer connection time. In addition, my reserved seat and excess baggage were not automatically transferred or refunded and I have to make a separate claim to get my money refunded. Terrible service. Not good enough..Version: 1.29.3
✓ Terrible server and web designThe app kept crashing and setting up anything on an apple device whether it’s MacBook or iPhone it doesn’t work properly. The page keeps reorienting and moving around while filling out the form. I was not able to scroll down when selecting my personal information it was stuck on the city, and country selection boxes. Everyone in my group had issues with it and I was only able to make mine work by using a mouse from my PC to be able to select the right country in the drop down box. ALSO the main website doesn’t recognize the accounts my friend am I have made….thank GOD the app let me sign in or I would be screwed….this needs major fixing..Version: 1.27.1
✓ IT department is very lackingBoth the app and the website are disappointing to use. You get halfway through and it freezes up, or suddenly apologizes for not completing the most very basic of task. Trying to use the website just automatically reopens you to the app that doesn’t work. Deleting the app and using the website freezes up, then gives you access denied messages. Two start for pretty pages, but both in g more because they don’t work. 2 days now..Version: 1.29.2
✓ Bad customer serviceI’ve had two missed connecting flights because of late departure. When I contacted customer service they were very rude and unprofessional but at that time I was told that I would have to conduct my concerns and requests by writing an email. When I did this I told them I had missed 2 flights and that I Am requesting some type of compensation for the inconvenience and hardship they caused. I got a response that said they could not compensate me in anyway. I was extremely disappointed due to the fact that I’ve chosen to fly with them for my international flights..Version: 1.18.2
✓ Useless App. 3rd class Customer ServiceThird class customer service. Checkin counter denied boarding as covid testing requirement to Pakistan changed from 72 hours to 48 hours. Turkish Airlines failed to provide any updates on this matter. Their App did not send any notifications nor displayed any changes. Their website is still showing 72 hours. Any other airline would have rebooked without extra charges. Turkish airlines was asking $2100 to rebook. Told them to cancel as they don't care about their customers. rebooked with Emirates and waiting for a refund from Turkish Airlines and I am told i will not get full refund. Never again I will travel with them again.Version: 1.17.0
✓ SlowSo slow.Version: 1.27.1
✓ Didn’t allow online check inBought ticket through Expedia and could only pull up travel information through ticket number. Would not retain ticketing information so had to enter it for myself and my husband every time. When it came to check in for flight, I would scan our passports and it would say information saved yet I could not continue the check in process via my phone. Had to handle all check in through airport. Ugh!.Version: 1.3.12
✓ BuggyApp not loading.Version: 1.17.1
✓ ☹️Even I can’t use my app, shows error. What’s happen with this app. A lot of bugs.Version: 1.30.0
✓ Miles and Smiles interface •Gets in the Way•The password does not seem to be stored on my Apple keychain. As a result, I deleted my miles and smiles account. I’m pretty sure that’s not wants Turkish Airlines wants. I am glad I made my reservations well in advance so I could deal with this problem and still get my ticket on time Excepting that feature, the app works quite well, though it could be simplified with a word or two of explanation. It would be important to see the words “review these flights” and choose the one you like best when your app suggest the flights. Programmers can use their own software easily, because they know what each entry actually does, but users are confronted with too much guessing. I realize this makes me look incompetent, but combining that with the miles and smiles goof up and the resulting unresponsive buttons wasted a lot of my time..Version: 1.17.1
✓ Crashes full of errorsNothing works ever and it’s full of bugs, errors and crashes..Version: 1.27.0
✓ Currency errorsWhen you try to change the currency it doesn’t show the selected currency..Version: 1.25.1
✓ They claim to have a free 24 hrs cancellation..By Free they mean they will charge you 300$ for cancellation! Be careful and think about it before booking with Turkish Airlines. Their cancellation is not free!.Version: 1.19.2
✓ Payment issueHi - I tried many times to pay with my credit card issued by UAE / HSBC bank but it didn’t work and I called the agents from Turkish airlines and they also couldn’t do it , called my bank to check if there is something from their end they said “ no transaction hit the bank expect for the $60 to hold the reservation “ so the issue is from your end and as of such I would kindly ask you to refund back my $60 since the issue from your end not mine. Fyi, I’ve tried this thru the app 8 times and twice called your agent department in Turkish airlines and they couldn’t solve and advised me to write you for refund..Version: 1.23.3
✓ Won’t select locationPlease fix anytime I try to put in my location it automatically cancels itself.Version: 1.21.0
✓ Clunky and confusingThe app looks nice but the user experience is bad. It doesn’t follow the native swipe to go back iOS experience, when you check-in for a trip and want to go see that trip again you have to always provide your PNR and surname, when you use “My Trips” feature, it’s the same; the trip doesn’t persist and if you click done or navigate away you have to do it all over again. It didn’t allow me to create a boarding pass, and gave no reason as to why I can’t create one..Version: 1.3.10
✓ Worst airline everWorst airline ever.Version: 1.8.0
✓ Clunky online booking systemVery difficult to book flights with Turkish on their App. It cuts you off mid booking and has counter intuitive systems which make little sense. Four times I was told there was a problem with my booking and that I’d have to “try later” but when I pressed “continue” I got through to the next screen. 🥴🥴🥴.Version: 1.11.2
✓ Worst AppThis has got to be worst app. I have been trying to join their mileage program but no success. The app doesn’t allow you to enter info for their required fields. Same problem experienced via browser. Who does that in this day and age of technology? I have seen online reviews about this problem that date back to 2017 (thats right, 7years ago, smh !!). Who does that in this day and age of technology? This is a big airline and should invest in technology. For this reason,I will not purchase a ticket with Turkish Airlines. I will take my business elsewhere..Version: 1.33.3
✓ Basic app to frustrate youIt should be called frowns and frustration. Its hard to log in, frequently loses your smiles and miles number. It wont remember your flights even if you select remember my flight. Its not intuitive, hard to add co-passengers, it wont recall the passenger you ate traveling with, it super hard to upgrade or select seats, even when you pay in advance, and it loses your flight info when you close the app. You need to enter all the data again, and for your co passengers. And having to re-enter the codes and the e ticket to check your flight info is super annoying. Doesn’t give you flight updates or gate info or notifications. It is as if the app was designed to waste your time and frustrate users. All it seems to do is allow you to add and pay for exta baggage..Version: 1.27.1
✓ Impossible to book via the app becauseIt doesn’t allow you to type out your address details. I’m able to select my country of residence, but everything else simply won’t populate any text..Version: 1.15.1
✓ My flight got canceled 2hrs to departureMy flight got canceled 2hrs to departure not acceptable I even paid for insurance waiting at the airport for 5hrs for next available flight.Version: 1.4.0
✓ Broken applicationA completely bad user experience. App doesn’t let you manage your booking at all, to change or cancel booking I must go to their support phone line, which is limited to landline only.. unbelievable...Version: 1.16.1
✓ Clunky and hard to useNo ability to check on flights that were purchased through a travel agency or through credit card like Amex. Website and app are both very glitchy - I have had to call the customer service every time I wanted to do something simple like add mileage rewards number because they did not associate my rewards number with the ticket even though it was provided through Amex, add passport number even though it was provided through Amex, or even select seats. Other airlines are a decade ahead on their apps and websites. I am very concerned about ease of use during the actual travel and that I will not receive timely updates on my flights..Version: 1.27.1
✓ Don’t pay extra for seat selection.Highly recommended that please don’t pay extra for the seat selection, they don’t give the seats you payed for. I pay extra for the seat selection but they canceled it without notice. Now I got seats on a bit back, still not sure will be able to get the same seats or not. Whatever I selected second time. When I called them they said it’s system error. We can’t do anything. Disappointed..Version: 1.23.0
✓ Why in 2022 are passwords limited to 6 characters?Tl;Dr App is fine I guess, but nothing special. Turkish Airlines accounts are insecure and you'll probably lose your data when they are eventually hacked. 6 digit numeric pass codes are a sign of a company that doesn't take security seriously. I hope this changes. My problems with their system have little to do with the app and everything to do with their lack of security. 6 digit numeric-only pass codes are laughably insecure. Even if they manage to salt and hash them with something secure like a couple thousand rounds of bcrypt (which I seriously doubt as anyone who could engineer this would have the common sense to not have this stupidly insecure password policy), most modern GPUs could chew through these hashes in minutes to hours. If they take this attitude towards their password policies, I imagine the rest of their system is built on antiquated security policies. Because of this, I imagine that it's only a matter of time until their system is hacked and user data leaked, if it hasn't already happened. The app is fine, I guess. It appears to have basic functionality and allows booking of flights and managing reservations. So it receives one additional star for this..Version: 1.18.2
✓ Really? You want a real review? Ok.In flight, Turkish Air is fantastic. On the ground, not so hot. First example; check in in Houston, Tx IAH March 3, 2019. Business Class, the rudest person, female, handling the highest paying customers. She asked me if I was going to buy a visa on arrival. I looked at her and said I don’t need a visa for UAE, at that moment she became a jerk. I wasn’t treating her like she was stupid, I just pointed out a fact. I then Gave her my United Airlines Card and he said when I asked, “yes I applied your number”. For almost a month now I’ve been dealing with your incompetent 24 hour help personnel to get credit for the flight. In all it’s just not worth it. I may not like Emirates or Qatar Airlines as much but I don’t get a hassle from them..Version: 1.4.0
✓ Bad serviceFlying was terrible.Version: 1.7.1
✓ Just awfulThe app looks nice and stylish but simply does not work. The user interface was designed by someone who has never used an app before. Even simple stuff simply does not work. To enter your address you have to use scroll wheels. But the scroll wheels for the cities aren’t complete. When one of the major cities in the US…one that TK serves… is mysteriously not on the list? Sometimes the list goes a thru P. Guess it’s )$&@ off for the rest of us. The password you need to set up is Numeric only But they don’t tell you that. None of the other indicators that you have made a choice show up where you expect them. Check boxes don’t look like checkboxes and there is nothing to guide you. Let’s hope aircraft maintenance is held to higher standard.Version: 1.18.0
✓ Mr James PetersonHi I’ve just boarded flight TK1844 ATHENS TO INSTANBUL IVE TRAVELED FREQUENTLY with the airline and I extremely disappointed to discover we separated 8 seats apart Evangelos Chatzipanagiotis . Especially when he only has 60% of his sight . We where clearly together it Would been appropriate to Advise that we wouldn’t be sitting apart . It’s the small things that count in customer service . I’ll considering if I use the airline again James Peterson.Version: 1.7.1
✓ Useless App & Bad Customer ServiceI agree with other reviews stating that the app interface looks nice, but the app is not useful, and Turkish Airlines’ customer service is deplorable. Basic functions like checking in and selecting seats are extremely difficult or impossible to arrange. If you call customer service, it is very difficult to reach an actual person, especially outside of the US. When we tried to use the app to check in for our international flights, we received a notice from TA that there was a problem and we needed to contact the TA “call center.” TA provided no information about how to reach the call center, and we couldn’t find any on the website. After several expensive international cell phone calls to random TA numbers, we couldn’t reach a person. We had to get to the airport extra early (as did everyone else on our flight who had the same problem) to make sure we were still booked on our flight. Then, on the flight, the flight attendants disappeared for many hours, never offering water or taking away trash. All around, a disappointing experience on TA. They need to improve their game considerably to be competitive..Version: 1.6.1
✓ Awful Customer ServicePhone calls taking 2 hours and when the lines are busy a pre recorded message comes up and says “ we are not accepting phone calls” I had three flights cancelled in a row and they still charged me a fee to change one of them. After I had waited in the airport over 10hours. I won’t be using Tk airines again after this.Version: 1.17.1
✓ App not loadingUsing iOS 12 after installing App doesn’t loads. Please fix. 😕.Version: 1.3.8
✓ Difficult to use and doesn’t provide accurate infoI Difficult to use and doesn’t provide accurate info.I booked a Flight from Istanbul to Capadoccia to Kayseri Airport (ASR) using the mobile app on which I was logged in. After payment it gave me the option to get an invoice, which I opted for, but it asked for the ticket Number and nowhere in the process was the ti key number issues or communicated. I went back to my reservation and I I could see was the reservation Number and not the the ticket number. Also the website hangs up a lot rendering impossible to use.Version: 1.29.3
✓ Cannot process your transactionIf, “due to operational restrictions” you can’t check me in via the app, LET ME KNOW BEFORE I BOTHER FILLING OUT ALL OF THE INFO!! This is so annoying and a complete waste of time. Also, the message stating that check in wasn’t open until 24 hours before the flight appeared at 23 hours before my flight. Just be consistent! I hope your planes are better maintained than this app..Version: 1.24.0
✓ Bugs in the appI can’t change the date of birth. It is defaulted to 19 Aug 2016. Also, when i try to scan passport for quick fill, the scan takes my full name as a surname and i can’t edit or change the surname section..Version: 1.3.8
✓ Very bad appNothing works in this app, shame of such a big company.Version: 1.29.1
✓ Does not generate mobile boarding passFlying a few times already with Turkish, the app refuses to generate mobile boarding passes. It just says “Due to operational reasons” or “Your flight is not suitable for mobile boarding pass”. How’s a flight to JFK or to Istanbul itself not suitable? Tried everything, through the website, got a new phone even, nothing. And good luck speaking to anyone at Turkish. The Facebook group chat just told me to get the paper pass at the airport and that’s it. Also the app refuses to remember that I have an upcoming flight. I have to manually input the reservation number each time I want to check my flight or when I have to check in, it never says I have upcoming flights. It’s a joke..Version: 1.5.1
✓ My Terrible ExperienceThis is the worst airline I’ve ever used, the staff were disrespectful and quite racist toward myself. I will never recommend this airline to anyone as the service is extremely poor and you are made to feel alienated. The flight was uncomfortable and if any issue were raised it was merely shrugged off by the staff and they ignored any issues presented to them. Like I said I will never use your airline again and will make sure not one of my friends or family do. Another point is that the app is so hard to use and almost as complicated as the travel itself..Version: 1.7.1
✓ Jeffry scoccoTerrible service I was flying with Turkish air line . I asked for the glass of water as I was in the middle seats and the two gentlemen next to me were sleeping I didn’t want to them to wake up . But the fly attendant was really rude to me . She said you are not disable why can’t you go get it your self . With a terrible language , I will never fly with them.Version: 1.7.1
✓ HBI’ve bought extra baggage. It does not appear on invoice or flight details. After email contact, information confirmed only by email. I had to change flight direction, still app does not show on ticket that I’ve extra baggage paid for. To log in you need ticket or document number, it’s most obscure number that one needs to trawl to find it. Emails are prompt. Website easy to use. Miles Smiles sent me someone else’s login account lol.Version: 1.29.3
✓ App keeps freezingI’ve been using the app for 5 years without any issues, always found it easy to use and reliable but now it keeps freezing me out at various times in the process. I’ve even managed to get to payment details, put my details in, press go and have a spinning circle, or I’ve had a message that it can’t process my request, try again..Version: 1.26.4
✓ SamThe worst air line I ever fly with.Version: 1.7.1
✓ Garbage appGARBAGE!!! , never works, always says technical issues, cant even book anything half the time, what kind of company that charges these Ridiculous prices not have a proper app that works..Version: 1.27.1
✓ Not very friendly!Will not accept my flyer number at all! Had to refill details on security going in and out! Fiddly date fill system for DOB. Nationality has to scroll through as cannot select a letter first. Even though I booked direct with this airline, app had no record of my flight so had to key in itinerary number. Not tried to book on app and probably won't either. Actual website has issues too. Password they want you to create has to be numbers but doesn't tell you that, for example. Good airline but app and website need polish!.Version: 1.4.0
✓ Not goodIt is a looks like budget airline with all the tricks to rip customers off!.Version: 1.27.1
✓ TicketsTurkish Airlines is not suggested. I just wanted to change the date of the ticket, and they didn’t accept it I don’t know why, but on the other hand they told me you can buy a new ticket. So , they can’t change the date but the can do me a new ticket what a joke. This company doesn’t care about its clients, It’s a scam I lost money and the ticket because they didn’t accept to change the date. VERY BAD..Version: 1.27.1
✓ Improving booking processBefore payment and confirmation of booking , please let the passengers know details of ticket about time and date of flight and the number of baggage allowed to make sure everything is correct and clear. The Best Nader.Version: 1.9.1
✓ Never againWorst airline , very rude crew..Version: 1.7.1
✓ Terrible appI have never dealt with such an unhelpful app. I have been trying for ten minutes to choose seats for me and my husband on a round trip with two flights each way. No matter how many times I pick our seats for the four flights, when I finish and click on continue, it shows me only three of the four flights. Plus, each time I try to find the flights, I have to put in my reservation number and last name and then I move to a screen where they ask me again for the reservation number that I just put in. I only hope their business class service is not operated by whoever designed this app. And this app is a huge improvement over the website..Version: 1.27.1
✓ Only problems recentlyThere’s no option for my city, “Los Angeles,” to put in my correct address. Kinda a big one to forget!Also whenever I try to manage my upcoming flight, which had a slight time change to 20 minutes after it previously was scheduled for, a pop-up shows says that my flight has been canceled or modified and I shouldCall customer service to either request a change or request a refund. This is not necessary because my flight is still happening and the time still works for me? So basically I can’t get into my flight until the day of at the airport I guess.Version: 1.13.0
✓ App doesn’t generate boarding passes and continues to show unsaved dataI checked-in online, filled all the additional documents needed; passport numbers, everyone’s birthdays (corrected one birthday because the ticket I bought through the app had somehow uploaded a wrong birthdate and deleted other birthdates for other passengers) etc… found the printable boarding passes, saved the pdfs and printed them. When I tried to follow the email link to the app to the mobile boarding passes for mobile wallet, the app asks me to check-in again. All the document numbers I saved on the website didn’t show. There is just terrible web infrastructure at thy and the app shows this. You also cannot report your problems to thy, you have to generate a “feedback” form, they get back to you in 7 days… can no one over the phone actually solve your problem? Why do I need to wait 7 days??.Version: 1.29.2
✓ GlitchyThe app is very well laid out and easy to use. However, paying is glitchy and didn’t allow me to use a credit card as the app would get stuck at the ‘add address’ page and I would need to delete the app and start again. If you can fix these issues around payment, the website is great..Version: 1.27.1
✓ AtrociousYour app couldn’t be more unusable if you tried. (1) I want to sign up to become a member so I can see my flight and make things easier. But I can’t, because you require a city, but New York City is not an option in your wheel selector. Let me type it in please. (2) I want to check in to my flight and you keep telling me that “some of my APIS” details are invalid and that I need to try again, but I genuinely have no idea what’s invalid, so I can’t check in. What’s the point of an airline app if I can’t sign up or check in. Figure it out. Never flying Turkish airlines again..Version: 1.18.2
✓ The drop down menu when selecting your stats in the US doesn’t work!After putting in your credit card information, the app asks you for your address. After selecting your country as the United States, it asks you for your state. However, the drop down menu for the state is blank while your scrolling until your reach the very bottom which only contains American territories and Canadian cities. This error seemed to occur after I tried to use the “touch once to automatically find and fill out information” feature. The info that was automatically filled was incorrect so I needed to change it and then I experienced this problem. Please fix this bug..Version: 1.19.2
✓ İs Card or App?The first card I have used with payment didn’t go through I called car issuer and fix the problem but it still didn’t go through every single time I had to go back to beginning it took me more than hour to buy one ticket. I end up using my other card. Every single time I have tried if the app tell me that card has been declined then I would have find a solution, but the screen is just turning and turning in doesn’t say anything..Version: 1.26.1
✓ Needs improvements- First of all, this app does not seem like a native app. It rather feels like a hybrid app that is slow and clunky. - Even though I am logged in, it seems to be forgetting my flight details and I have to enter my PNR and my surname every time. Maybe I’ve been unlucky and but still that’s what my experience have been. - Selecting a seat which requires payment seems to be impossible which is very frustrating especially after my third try. - For an airline with the quality of the on-board service they have, Turkish Airlines app seem to have a very poor experience..Version: 1.9.0
✓ Poor customer supportOn December 24th I encountered difficulties exchanging tickets on your website, forcing me to refund and repurchase tickets for a different date, resulting in extra expenses contrary to your policy. It’s been over two months since I’m waiting for your support. Today I got an absolutely useless email from Rabia Y. simply saying that “we found that you would already had your ticket refunded.” No help!.Version: 1.33.3
✓ Terrible appYour previous app (and website) was so much simpler and useful and most importantly - it worked! Your app is so buggy I can’t even find my reservation on it let alone get a mobile boarding pass. You used to be able to do all this with the old app. You need to learn from the old saying: “if it ain’t broke, don’t fix it”. It wasn’t broke - but you broke it in the guise of a “useful brand new update”. Such a shame!.Version: 1.3.3
✓ Can’t add milesYou can’t add miles that weren’t credited on Star Alliance flights, because the app doesn’t allow you to add your seat number - and as a result you can’t submit your request..Version: 1.34.1
✓ Not convinientMenus are not working properly.Version: 1.19.2
✓ Gets stuckThy app used to be great. Now it is only mediocre. (The same goes with their phone customer service.) Both ipad and iphone apps freeze right at end of most purchases or checkin’s, usually at payment or seat selection. Then I have to do it on the computer. Take it from a Elite status frequent flyer with Turkish Airlines. Hope it gets better..Version: 1.26.1
✓ Terrible optimizationHorrible optimization on iPhone 12 Pro Max. The buttons don’t work..Version: 1.16.2
✓ Lost BaggageI couldn’t find my baggage when I reached Istanbul coming from Amsterdam flight No. TK1952 on 11 April 2024. They ask me my address to send to my address in Saudi Arabia. Next day I received a call fro IST Airport they told me they will send the baggage to Riyadh or Jeddah, but my address is in Tabuk. Please send to same address I gave you..Version: 1.34.2
✓ Flights disappearI add my flights then they don’t appear under “my flights”. Also, not able to create boarding pass. Not very useful at all, just like the Turkish airlines website (pages don’t load)..Version: 1.5.1
✓ Interface Needs WorkThe Turkish Airlines website looks nice and seems to have many features. However, it has some problems: 1. It makes you enter information multiple times when it should only be once. For example, I paid for my seats, and I had to enter all my credit card and address information twice. 2. I tried to use the camera option for my credit card, and it crashed the website. I had to start from scratch. 3. I tried to select an exit row, but it says you must be between 18 and 65. I’m within that range, but it wouldn’t let me choose that seat and kept displaying that message. 4. You cannot use an electronic boarding pass. They make you print one at the airport. 5. Even though my United number was in the record, they could not see it when I checked in, and I had to provide it to them. This interface needs to be improved..Version: 1.31.0
✓ MrMy flight from birmingham has been Cancelled 4 times without I getting any information, no phone calls to tell me the flight been cancelled every day I had to go to airport then been informed flight been cancelled rebooked for next day , next day going to airport again cancelled rebooked for next day and so on, they have not offered me a hotel room, spend few more hundred ££ to go to hotel, lastly when flying to Istanbul I had to wait 16 hours in Istanbul for my transit while my original transit was only 2 hour. DO NOT TRUST THIS TURKISH AIRLINE..Version: 1.7.1
✓ App does not show the e-TicketApp does not show the e-Tickets.Version: 1.18.2
✓ WORST AIRLINE EVERTurkish Airlines is TERRIBLE. We have had the worst experience with them!! They cost me time, money and wasted my precious vacation time. Customer service is TERRIBLE! Staff is TERRIBLE and the fact that you have to submit and e mail or “feedback” and wait days for a response that doesn’t even answer questions is INSANE. Forget talking to a manager or anyone competent who can solve a problem. We had the worst experience and asked to be bumped up a class only on the way home only to be denied after “investigation” although all of their investigation was incorrect. I would never fly this airline again in my life and I will tell everyone I know to do the same..Version: 1.4.1
✓ App crashesThe app crashes every time I try to open it. How can I get help with this..Version: 1.34.4
✓ Almost a great appI love the color and layout of the app but it has some glitches. Every time I try to add a mileage program it erases my state and forces me to re select it, then the city. Then after I save and try again it repeats. Also signing up for the mileage program was a pain because it only accepts numerical passwords but it doesn’t tell you that so your pulling your hair out switch browsers trying to figure out what the problem could be. I also find it frustrating that I don’t receive any flight confirmation or acknowledgment for a few days. If they fixed those thing I would really enjoy the app..Version: 1.17.5
✓ Awful applicationThe worst mobile and web application I’ve used thus far in my travel experience. The scrolling for country selection, state is frustrating to say the least. Also in the past 2 months I bought 4 flights for 6 people including myself and paid for seats when I’ve checked into the flights there was none of the seats I’ve selected and paid for available to me. The mobile and web application are in need of a desperate renovation. It’s saddening to see such a big airline such as Turkish airlines have this poor of a platform for its passengers..Version: 1.29.3
✓ App is uselessI can’t use the app for about one month. For every activity it gives only errors:(.Version: 1.27.1
✓ DreadfulI tried numerous times to check in with the app but I get an error message at some point (different point each time, by the way) as did every single one of the party of 12 I am travelling with. I’ve never used an app with so many bugs and errors. Simply awful. PS what i don't understand is why so many people have given it 5 stars then written an awful review. Do they not understand how reviews work?.Version: 1.30.2
✓ Worst app I’ve ever seenIt’s the worst application I’ve ever seen. You cannot change or cancel your flight. There is always an error. If I cannot manage my flight online why do you even bother to make an application?.Version: 1.11.2
✓ HabeebI am very disappointed with Turkish airlines app, I bought my ticket through Turkish airlines sales office in Qatar, I have been trying to check in for my flight for 1 month and it says can only check in 24hrs before which is terrible and very short notice I fly tommorow and now it states can’t check in through mobile for this ticket type need to check in at airport, very inconvenient. Extremely disappointed in the app, and procedure involved..Version: 1.5.1
✓ Rude personalThis airline has a rude personal and very old and Poor quality airplane..Version: 1.8.1
✓ Reservation managing system not workingI made a date change for a reservation. The system indicated that the change was successfully completed. However this information was incorrect because both the email reservation update and the web page still showed the original date. When I repeated the operation, this time I got an error message indicating that the date change I wanted to make was not possible because the flight was already changed, even though it was not changed. In summary I was not able to change the date of the flight online even though they system indicated thatI could. The worst is that when I called thy, they did not know why this glitch happened. Moreover, they did not care that their system was not working properly. They did make the intended change on the phone with a fee although online date change was free, the one that did not work..Version: 1.16.0
✓ AwfulSimply awful. How do developers keep getting away with producing such rubbish. Can’t log in. Won’t save login details even when ticking to remember me. Crashes constantly. Can’t add a flight. That I have booked. Doesn’t ask for the details of the flight I am trying to add. Just tells me I don’t have one and immediately takes me to the book a flight page. Plus you need a 6 digit pin as password. So now I need to invent and then remember a 6 digit number for an App that I only want to save my flight details to. That won’t let me save to flight to anyway. And some one gets paid for this rubbish!!! God help us. Deleted. Goodbye..Version: 1.2.3
✓ Buggy app and buggy websiteI tried to buy a ticket on TK from Detroit to Tunis. The app/website were often showing incorrect prices in the matrix of dates and fares. You find about that when select a date and try to finalize… The main issue was that when you reach the step to pay, you get an error message that you need to contact customer service. I ended up contacting customer service in the US who took my info to get back to me, and never did… I ended up buying from another airline company. I am writing this review because I care about TK and like the airline company, and want them to address these basic problems that make them loose customers in these very competitive times..Version: 1.30.1
✓ Much better than previous versionMuch improvement on previous versions but still has a few quirks and bugs. Doesn’t let me manage my booking without entering my ticket number. Each time I enter the app or navigate within and return to manage my booking. Quite frustrating. Need to enter it once and it should save for future use. Love the fact you can book rewards flights (although a couple of minor bugs) and love that you can request special assistance from the app. A little clunky on the navigation but an overall improvement on the main web site and what was on before..Version: 1.3.6
✓ Nice, but not secureThis app works nice and hit all the important points in airline booking. But…. Do not include any sensitive data! Turkish Airlines not only allows easy to hack passwords, but it requires them. Whether you use the app or their website, your password will be only 6 numbers. No special characters. No letters. No caps. Just 0 through 9. And only six of those digits. Now, it seems like the combinations of numbers is endless, but only a matter of seconds is required for computers to guess. Do not give them your importance details!.Version: 1.30.2
✓ Booking Flight issues via the appI gave 3*, purely because; When booking a flight, it puzzles me every time that - if I look for flights on the app, it is not the same as, if I look for flights on my laptop (maybe I’m doing something wrong and if so, I guess - because it is not very clear to navigate the app). My last flight - I tried to book my flights via my app and the earliest flight it would show me was around after lunch time. Yet again, when I tried to book on my laptop (via the web), I got a flight at 10:20 am. And I experience this almost every time. Why??? It just don’t make sense. Otherwise the app is good..Version: 1.16.2
✓ New version is crashingIt is crashing while tapping book flights.Version: 1.26.1
✓ App can’t find my flightsI have flights booked but app can’t find them from my miles and smiles account. If I put in my surname and ticket number it also says it’s wrong, even though I’m copying and pasting from their own email. Called twice but the customer service people I spoke to couldn’t really understand me or help. I was surprised they had people answering Uk calls who couldn’t really speak the language. Very nervous about my flights and if it’s all properly booked and going to work out, even though I’ve paid :(.Version: 1.26.1
✓ Embarrassingly mismanagedSurely all the five stars reviews are fake? Where to begin.. Firstly, when creating an account, you can only use six digits. That’s it. No letters, no symbols. That means that the password can be hacked by any amateur teenager with minimum skills, giving them access to your all of your personal information. This is already a good enough reason to not use Turkish Airlines. The login process glitches constantly. The online check in only works half the time and if it does, it always requests you to manually re-enter all of your passport details. The customer support is useless, with minimal language skills and no customer service training in sight. They will actually hang up on you if they think the issue is too complicated, so you would get to a different operator when calling back. Overall, an embarrassment of an app and a service that’s worthy of a small provincial airline in the middle of nowhere..Version: 1.31.3
✓ Difficult to navigate seats selection and payHard to distinguish among available seat options, they all look black. Also I had to re-enter cc details for each leg of my flight when I wanted to select my seat, so all the cc info and address had to entered a second time. I made one error in entering my cc number and then had to re-enter my address info, I then went back to look at my seat and had to again re-enter my address. I entered my address three times. This process took far too much time..Version: 1.29.3
✓ Important futures unavailableFirst of all, this application is much better than previous version, but still impossible to add flights purchased through external agent, impossible to add flights to apple wallet, when I add flight using booking reference, the system can not associate it to my membership number or contact information and can not save it in application. Another thing is upgrade - I can not find upgrade future in the app. In general I do not like comparisons, but Lufthansa group or United apps are much useful in regards of flight details and customer options. Please, take a look at it and update the app accordingly. I also agree with majority of TK customers regarding awful ground stuff Also, I would like to mention TK behavior related to seat selection and WiFi service - Do you know how much profit you have from TK*G customers? Why can not you make seat selection and WIFI free for them? UA upgrades all their *G and upper tier members automatically to premium economy. Ok, TK abolished comfort class, there are some other perks you can motivate your customers with. Being good in the air is not enough any more, do not you think so? Anyway, wish my favorite TK all the best and hope sometimes your app will be best as well as your other services like IST TK lounge Best,.Version: 1.3.10
✓ App rubbishBeen trying to save our details for a while everytime I go to the app I have to put in individually everyone’s details it doesn’t get saved so when your come back to it it’s all gone. Same with check I. It’s been a nightmare, I’ve put in everyone’s passport details etc once I press complete it takes me back to ask me fill in my kids passport detail, after 10 attempts I gave up.Version: 1.19.2
✓ Kafa karıştırıyorAustralia doları seçip ödeme yaptırmıyor USA var $ Euro var TL var ama Australia doları yok :(( uygulamayı kullanırken olmuyor takılıyor tekrar dene diyor 4. Denemede oldu olmasaydı zaten başka şirketten alacaktım.Version: 1.33.3
✓ App full of bugsClaiming Star Alliance miles from the app is not possible (once again!) as the app doesn’t allow seat number entry but the form necessitates entering seat number to claim missing miles. I contacted the real time help line and all they did was to sent me a feedback form link. Similar to the seat entry line on the app, the form password entry line also doesn’t work! Once in every four times o see some sort of bug in this app. It’s very poorly maintained..Version: 1.34.2
✓ THY AppI have found this App to be written very poorly. It should be updated to run better..Version: 1.5.1
✓ Very CumbersomeThis app is very difficult to use compared to other airline apps. I travel frequently with many airlines and always use their apps. This is one of the hardest ones to use. There seems to be a lot of bugs with it as well. For example, the app told me my seat selection was complete, but never actually saved it. I even checked on it the day of my flight and it still showed my seats as confirmed. But when I got to the airport, they said the seats were never confirmed and I didn’t get my seats. There seem to be similar glitches of entering information and the app asking you to enter the same information again and again. It would suit them well to look at other airline apps and find ways to streamline this one..Version: 1.33.3
✓ WORST AIRLINETurkish Airlines has proven to have the worst airline service in the entire world. Not only are the online check in portals and apps dysfunctional, but the issues I have had trying to do simple things like choosing seats are unending. Now the airline has moved my flight from Barcelona to Istanbul forward by 11 hours - a flight I booked five months in advance. The change causes me to miss my connection to Los Angeles by over 6 hours! These flights were all booked together as a single reservation. The fact that Turkish would move my flight forward without consideration of its impact on my missing my connection is unspeakable. I will never, ever book flights with this airline again. They have proven to be a nightmare through every segment of the purchase, check in, and costumer experience..Version: 1.3.6
✓ I lost a very important business because cancelled Turkish Airlines flight 1029I lost a very important business for distributions and sales representative services, lost cost around 20K because Turkish Airlines just cancelled my flight, the Turkish Airlines flight number 1029 in April the 30th. from US to Bulgaria. After 5 hours spent in the phone calling several times for help we notice that some technical problem was facing T.A. However NO body at Turkish Airlines did care for us and just transferred my calls to different departments but no any real help. My wife and me were forced by the circumstances to accept a new traveling date but we lose 20K and the business anyway. Also we arranged for transportation to the Airport already for the original day and we lost that money too. We had to stay at hotel and spent money until finally get a flight. No body told me sorry for the inconvenience, or ways to be reimbursed or compensated. A rep from Turkish Airlines told me “no sense to claim back for it because Turkish Airlines will give you NO any compensation” to you not anyone. I understand now that there is a normal practice NOT to take care customers. Sorry but you are at your own when doing business with Turkish Airlines. not recommended this airline for you or anyone that look for serious and formal service. Your money in not valuable, not worth at TA. I will not recommend this company nor use anymore..Version: 1.4.1
✓ ConfusingThe app is not user friendly at all . Probably the worst one I’ve seen from any airline ..Version: 1.27.1
✓ Payment issue is sill not resolvedAfter the latest updates there is a payment issue with international credit cards. Despite the fact that I have repeatedly reported the issue, developers could not get the details. Here it goes. Using iPhone XS Max I have iOS 15.2 and the latest Turkish App. After the payment address details entered and two continue etc the App goes back to the payment details again. Enter the address again, same infinite loop. Whatever it is there is not an error displayed. What is up with that?.Version: 1.17.5
✓ App - annoyingly never remembers infoDownloaded app yesterday - had to add my flights 4 times and app still does not remember it despite ticking that box. Tried to check in, added all necessary info, then could not complete due to tech issue at end of process, says come back later - I thought tech was supposed to make life easier - my advice on this experience is get a paper boarding card. Am losing faith in the app!.Version: 1.6.1
✓ Bugs and terrible design choicesTerrible app! Poorly optimised for the iPhone with buttons in the wrong position. Very slow when loading data, multiple bugs, doesn’t allow you to save bookings - overall it is clear that no UEx testing was ever done! The website is equally poor. Please consider implementing modern app development practices with focus on user experience and QA testing..Version: 1.29.2
✓ Super inaccessible for people with blindnessPlease make your app more accessible to people with visual impairment.Version: 1.17.2
✓ Terrible airline customer service, terrible app!Apparently to a bug in their app, they’ve sold me a ticket and sent me a confirmation and everything, but they’ve put me on the waiting list without letting me know!! Now, they’re taking no responsibility for their mistake and want to charge me for a refund, after ruining all my holiday plans!! Horrible customer service!!.Version: 1.24.0
✓ Currency SelectionAlthough we are in the era of AI, but human still need to reach an intelligence level, where they can understand that the currency selection should be an option and not as a default as per the passenger’s origin. Not all passengers possess same currency or like to bill as per their flight origin. Long way to go I think….Version: 1.26.1
✓ FredVery bad and harassing apps.Version: 1.7.1
✓ Worst Airline AppEvery time I open the app I have to entertain all of the air names and tickets numbers to manage reservations or check in. That’s even if I CN get in the app with light the “Technical Error” issue. Also, it’s automatically assigned me and my family of 5 seats away from each other and we have 3 small kids. Called twice and the customer service stated there is nothing they can do even thought there are more that 30 seats open on the flight. I will definitely be deleting this app and not flying Turkish Airlines ever again. Horrible app and customer service..Version: 1.27.1
✓ Garbage serviceThe worst experience ever. Unfriendly staff that only care for you until you have bought the tickets and after that they don’t even bother serving you. The passenger sitting next to me kept sneezing with the mask off. I asked the staff on-board to ask the passenger to put the mask on. They just casually asked the passenger without enforcing the COVID protocol. The wet-sneezing-bio-chemical even landed on wrist with pinpoint laser precision. I got fed up and moved to an empty seat away from the sneezing-without-mask passenger. The staff spotted that and told me it’s against their policy since they want to track passengers for COVID. Never flying with the Turkish airlines again..Version: 1.15.1
✓ Terrible AppHas so many glitches and bugs. I can’t even properly get my flight reservation on my account for example..Version: 1.29.2
✓ Worst Airline booking App and stuffAfter been flying with this company for more than 3 times within the last two months I found that this company will face an issue soon as Turkish airline stuff at the gate and the boarding before get on into the flight are totally incompetent So the only way to avoid this incompetences of the stuff we have to use the app which never worked with me for the three trips.Version: 1.7.1
✓ One of the worst apps/websitesDad is flying over seas via this airline. We go to sign him up via the website. When it came to the part of the application to select a password, there were no prompts or guidance. Every attempt at trying to type a password failed because when you’d go to type it would backspace. Turns out the password is a number only option. But because there is no prompt or note to tell you, it leaves the user thinking that there’s something wrong with the site. In addition when attempting to do this process from a desktop browser, the browsers password manager attempts to insert a password as any new and up to date browser does. If the developer of this site would have done their job, the browser would have taken the necessary steps to ensure this wouldn’t happen. Finally after figuring all this out and the account was created, we went to add his flight. Even after attempting to do this, his flight doesn’t show up under “my flights.” There’s a lot to fix here..Version: 1.12.0
✓ Payment AuthourisationBuying a ticket o line should not take so much effort. Portal gave me a lot of challenges that bordered on portal synchronization . I had to use 3 cards before I got a payment through. I hope one of my card payments debited will be refunded to me..Version: 1.29.3
✓ Worst service in airlineCould not manage my booking through website, nor App. called their center and been put on hold for 30 minutes before they hang up on me and never call back. called the second day and when we got to payment it did not go through due to system error. never again on Turkish Airlines..Version: 1.33.1
✓ Technical issuesThe app really need to be improved, many issues contained! I have been trying to change my flight for 2 days and I wasn’t able to do it! Suddenly I managed to change it on the website, as the app crashes every time i try to change my flight. Please work on it!!.Version: 1.27.1
✓ UselessTo many errors , impossible to use.Version: 1.10.3
✓ I won’t be flying Turkish againI have a disability but was told I still have to pay for window seats. I hoped a randomly allocated one would be a window but it’s not and now have to pay £100 more for my flight just so I don’t have a panic attack in the air. This is unnecessarily stressful and it’s clear TA don’t care about their passengers. I won’t be flying with them again.Version: 1.33.3
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