- 94.9LEGITIMACY SCORE
- 95.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Further Mobile App Complaints & User Negative Comments 2024
Further Mobile app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using Further Mobile? Can you share your negative thoughts about further mobile?
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Further Mobile for Negative User Reviews
✓ “Loading, loading, loading”Similar to all the other reviews, app gets hung up at the “read and agree to terms” section and never goes anywhere. Obviously, you are aware of the problem as replies have been made from you regarding this specific issue. It’s been several months since you first acknowledged the problem...when will it become important to fix it?.Version: 1.1.5
✓ HSA good, Investments AWOLThe good is that you can see your HSA balance, transactions, eligible products and more. The bad is that you can see your investment balance only, and no more. No ability to change elections..Version: 1.5.5
✓ Quit working.Was a fairly decent app until it QUIT WORKING. When I try to open the app it just stays on the “Hello” screen indefinitely. I finally just give up and close it. This app is now worthless and takes away all convenience as I now have to go through even more steps to upload my receipts instead of being able to just do it straight from my phone. Thank God I am changing employers and will no longer have to deal with this company and I can just delete this app altogether..Version: 1.0.1
✓ DecentThis app gets the job done but is inferior compared to the mobile site. I’d prefer date selections from a calendar view and overall the information is limited when viewed in the app. It seems futile to download an app if the mobile site is more user friendly..Version: 2.0.8
✓ Can’t get signed in!I see reviews from months ago and it seems it’s not been fixed. Is anyone trying to fix it? When I get to the page to review privacy policy, etc. it stays loading until I delete the whole app. Oh and by the way, I’m unable to leave my own separate review..it only gives me the option to edit, unless it’s an old review I did, which I can’t tell. Added today: Still haven’t been able to get signed in..Version: 1.1.5
✓ App is not usefulYour app is a nightmare! It stalls out on the sign in page. I had a pleasant experience when i called your company live, but the inconvenience is not working for me.! I will likely be moving my funds to another HSA who values me as a customer and can provide easy to use web based options..Version: 1.1.5
✓ UpdateI completed the most recent update for this app and now it doesn’t work. I can no longer log in to my account. Hopefully this issue is fixed soon..Version: 1.5.4
✓ OkI like that I can submit claims with the app which works fairly slick, but to verify Further received and is processing the claim is not clear. It’s also hard to navigate & see your account totals. It’s like you have to go through a bunch of back doors to get to that information..Version: 1.5.5
✓ Latest update seems to have broke it.Latest update broke it. When I hit sign in it does nothing. This was a great app. Please fix and test your work before updating the app. *** Update *** Problem solved Great response from the developer! Revising my review to 5 stars. This is a really helpful and well designed app. The features are very comprehensive for a first release app. Would love to see more info on the investment side of things including direct connection to the Schwab account. Good work! *** Update 2 *** Broken again Hung at Hello- No sign in button You guys really need some better developers. This was a great app that I used daily..Version: 1.0.1
✓ Not workingThis app used to work fine. Now it won’t even let me log in. Just has a sign in button and no place for user name password. Click on sign in and says they switched to a new platform. 3 hrs later go to sign in and it works fine. Seems like they need to update the app ASAP!.Version: 1.3.3
✓ Just one wishWish there was a way to upload photos of my receipts through the app. Maybe there is but I just haven’t figured it out yet..Version: 2.2.5
✓ WorthlessI have put in my user name & password multiple times, press continue & it does nothing. A minute or so later it tells me timeout waiting for user response. Response to what??? The only option I have of responding is to press continue which I have tried repeatedly. This app is worthless. Sad when you can’t even get past the sign in screen..Version: 1.1.5
✓ Not workingOur company switched to Further for FLEX spending accounts because it was supposed to be more streamline. I have yet to be able to make a claim because the app is not working nor will the online site let me sign in. Please fix..Version: 1.1.5
✓ Does not workThis app is completely broken. I can no longer log in even though I’ve had an account for almost a year. Stuck on the loading screen and customer support pretty much said there’s nothing they can do about it. I will be switching my HSA to another provider for this coming year..Version: 1.1.5
✓ Can’t see payee full name within the AppIt would be nice to have a tab for all the setup payee. Very hard to select the payee in the payment page because the app doesn’t show the full name and it’s very hard to tell if we are paying to the right place..Version: 2.1.9
✓ Entire company doesn’t seem to work for consumersBoth people in our household need access and we are never able to use the mobile app or get into our account online on a phone or actual computer. The entire system needs to be fixed! Very frustrating especially when you want Your Own money that is due to you!.Version: 1.0.11
✓ Was working....After the switch to Further the app was working although not all the time. Fingerprint login was great. But I guess there was an update and now I have to reregister my device. I can no longer get past the registration section. It just says “loading” an does nothing..Version: 1.1.5
✓ Doesn’t openI download the app and waited for it to load it’s just at what appears to be a homepage it does not have any options to login or anything for that matter. I thought that the app would work better for me than the website but I can’t get the app to open so I’ll continue to use the website until a better app is created for Select account now known as further..Version: 1.3.4
✓ Has potential....If it would let me log in I would love it. It has all the functionality I need but if you can’t log in, it’s worthless. I hope it gets fixed at some point, it would be great to have quick access to my HSA..Version: 1.1.5
✓ Activity NotificationsAs a customer I would like to have account activity alerts (email, SMS, etc.) whenever a transaction meets my alert criteria (i.e over a certain payment amount, or my balance is below a certain amount ) so I can monitor for suspicious activity and maintain a budget. I’ve not seen a way to set this up in the web app or in the iOS app. I feel if I had this type of notification I would have been able to catch the fraudulent charges on my account sooner..Version: 1.5.8
✓ App is good when functioningGood app when it works. Won’t let me past the terms and conditions screen....again. This app is poorly updated Update: they sent an update through and now it pops up that I was logged off due to inactivity and won’t let anyone log back on. This is becoming a joke!.Version: 1.1.5
✓ Deposit feature is not workingThe screen needs to be fixed. The select fields all go blank. I can see the dollar and tax year values when selecting them but then the fields on the screen are blank except for the fixed text and the radio button is not available to select..Version: 1.3.0
✓ Only works half the timeI’ve had this app for about a year now and when it works it’s great....but it only works about 45% of the time and when I try and log in, all I get is a Home Screen and nowhere to log in. I’ve been trying to log in for 4 days now and I get nothing. I have much better luck with the full website but the app is worthless half the time..Version: 2.0.8
🙂 Further Mobile Positive Reviews
Further Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Further Mobile.
⛔ Further Mobile Problems
