- 92.0LEGITIMACY SCORE
- 92.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Bond Touch App Complaints & User Negative Comments 2024
Bond Touch app received 78 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bond Touch? Can you share your negative thoughts about bond touch?
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Bond Touch for Negative User Reviews
✓ Waste of MoneyI bought these bracelets a few months ago and didn’t receive them for a long time because of shipping issues on their end. When I finally received them, I was shocked about the delay between sending and receiving touches. My boyfriend and I were right next to each other and we wouldn’t receive the other’s touches for about 3-5 minutes. Eventually, my bracelet would just stop connecting to the app or the app would crash in the background and I wouldn’t know it. I’d just be sending touches all day to find that the app was never even running. Now, my bracelet simply doesn’t connect 75% of the time and I have to keep pressing “forget this bond touch” and re-pair it to the app. I have contacted support several times now and they only reply with copy-pasted responses and then I may not hear back for over a WEEK. I’m really sick of it and honestly just want a refund..Version: 2.2.5
✓ Great startMy boyfriend and I were long distance for three years; we recently moved in together and have been living together for the past year now. Unfortunately we’ll have to move apart again due to career opportunities, so I decided to buy these bracelets for the two of us. The bracelets themselves are pretty cool, and the concept is so sweet. His bracelet works well, however my bracelet seems to be delayed in receiving responses. His bracelet will buzz a few seconds after I send a tap, but my bracelet will take a few minutes, sometimes it won’t receive the touch at all. However, when I have the app opened on my phone it will receive touches on time. His bracelet doesn’t require the app to be opened to receive them. I’m not sure if my bracelet is bad or if it’s just normal behavior. Besides really wishing my bracelet worked as well as his, it’s really cute and a nice thing to have..Version: 2.2.8
✓ Chat no longer working after last updateHi there, After last update to Bond Touch, I can no longer access the chat tool. Worked fine before updating. Just shows a blank screen now, no password entry, nothing. Please help :(.Version: 5.0.5
✓ Disappointed. Waste of moneyI was so excited when the bracelet came, my SO and I had been looking forward to these for a long time. Little did we know that this app is moodier than the weather. We only received each other’s touches whenever the app felt like sending them through our bracelets, and mine still refuses to turn on after I charge it. I cannot use my bracelet because it simply won’t turn on. I double tap it and nothing happens. It’s off. If I wanted to have a useless piece of equipment that just serves as a glorified bracelet at this point, I certainly wouldn’t have spent $100 on it. This is insanely overpriced for a product that is so prone to crashing down for no reason at all, and an app that doesn’t work the way it says it would. I’m very disappointed. It’s infuriating. The bracelet won’t turn on no matter what I do. Please fix your product before you sell it at this ridiculously high price..Version: 4.0.5
✓ Bond touchDisconnects more than its connected,over priced & doesn’t do the job it’s meant to.Version: 4.2.2
✓ SuingEzraphobic we do not stan this ezraphobia, must fix problem.Version: 4.2.2
✓ Worse experience everAbsolutely atrocious. I keep losing connecting to my bond touch while in the app after being connected for a mere few seconds. Have tried to reset and connect again. Rinse repeat. Also the same problem for my partner. So so disappointed.Version: 2.2.5
✓ Not worth itThe app is terrible there no back button so when I accidentally said my age was 15 when I'm 16 it said I was too young but my boyfriend got in just fine and so when I wanted to go back and change it there is no back button so it said we need a permission from an adult so I put in my mother's email and I have her email on my computer so it sent to that I've been waiting for this email for over 15 hours nothing is coming through I did multiple different emails waiting and waiting so the bracelets are basically useless because if u try to reinstall the app it just rembers you and you have to go through the whole thing again this is not worth the hassle and stress I'm thinking if returning these 160$ for bracelets that don't work this is a joke you guys need to fix your app cause this is extremely disapointing..Version: 5.0.7
✓ The app stopped working before I even got to use the productIt is still compatible with my phone but every time I open it it shuts down.Version: 6.1.4
✓ Not worth the money1 I connected yesterday and just today it won’t connect to either my phone or iPad even though I fully charged it and turned on wifi and Bluetooth and even notifications 2- it doesn’t even work when you’re far away from your phone !? What is the point in paying so much money for these bracelets when it doesn’t work away from phones. If I wanted to communicate with my partner then I’d simply just text him the whole point of these is to be able to send touches when not being able to access your phone. DISAPPOINTED.Version: 4.1.0
✓ Old app icon was betterThe bracelets work great for me but the old app icon was so much better.Version: 4.1.2
✓ My app is brokenMy app got deleted and when I went to install it again my bracelet was still connected. So now when I want to connect my bracelet to my app it doesn’t connect it since the app lost all the data.. Please HELP. It also disconnects several time. Even my partner has to restart the app every single time he plugs in he bond touch. And by restart I mean delete the app and reinstall it several times before it actually starts to work. Mine doesn’t receive the messages half the time or even turn on when I tap it..Version: 4.2.3
✓ Good but sometimes it stops workingSo it’s a really good app and it works prettt well but I can’t unlock the app now because it’s not working.Version: 4.0.5
✓ Mine doesn’t vibrateI got the set for my man and myself, his works perfectly fine but mine on the other hand doesn’t vibrate and flashes red and each touch he send. And I have gotten a burning feeling on my wrist where it was sitting.Version: 4.0.11
✓ Don’t buy this. In useable after 3 DAYS.My boyfriend bought both of ours 3 days ago while I’m writing this. The first day was completely fine, we loved it. Really helped us. We have been in a ldr for 6 months now, going to be 7. Day two rolls around and at the beginning of the day I’m starting to not get his taps unless I manually go into the app. (Yes, it was running in the background.) If I did it was minutes late. Normally it had maybe 2 second of delay. Not bad at all. Later through the day it happened more and more. Hours and hours later of it charging we try to use them again. (Charged for 3 hours.) completely unusable. His won’t send but mine always send to him perfectly fine for some reason. We try again early early on day 3. His connects and disconnects, and then for two or three taps it’ll send on time, then the rest won’t or will arrive minutes and minutes late. This device decides when it wants to work. So frustrating that my boyfriend spent $100 on something that worked normal for ONE DAY. Do not buy this, it is defective. The idea was amazing and helped us our first day, and I loved the idea. But I’m seeing many reviews the same as mine. So until they get their stuff together, I do not suggest buying this product for $100. And I emailed them as well, so did my boyfriend. I forgot to mention that we re bonded, deleted and reinstalled the app, tested them, reconnected them, everything we tried. Low battery mode was turned off for me, and so was Do Not Disturb..Version: 4.0.4
✓ It’s alrightIt’s nice having it and it helps with the distance and makes things a little easier But from time to time it will stop working and we won’t receive touches and the colour is stuck on pink when we’ve changed it couple sit times.Version: 4.0.1
✓ Isn't working anymoreWhen I got this I was using an iPhone XR and the app worked great. But ever since upgrade to an iPhone 13 the app crashes constantly when trying to open it. I've updated, uninstalled and reinstalled it numerous times and it still crashes. I'd love to keep using my bond touch bracelet with my boyfriend but the app just doesn't work for me anymore..Version: 5.0.0
✓ Barely worksAfter the update the app barely sends touches on iPhone. I’ve done everything to troubleshoot it but it won’t work except for the occasional exception. The two check marks won’t show up showing it was sent. My bracelet is useless at this point.Version: 6.1.8
✓ Scam!So far, the devices for this app don’t work. I’ve had it for almost 2 weeks and have had quite a lot of trouble getting it to work and connect my phone to the device. Since I’m the only person with a phone, my phone has to be used for both devices - yet it won’t show separate devices, so it DOESN’T work. This application doesn’t actually work without a phone - each time the app is opened, it asks you to enter a mobile phone number that they can send codes to. Then you have to enter the code every time. Also, I had to give them a digital version of written permission, just to set up the 2nd device that my daughter will use on her iPad - which DOESN’T have a phone number. The whole entire experience hasn’t been good... I expected it to be like the same experience as what was advertised - basically keeping people connected/bonded. But I am proof that this app/service is PTSD and mental health unfriendly, and I haven’t even gotten to use the device (connecting with someone else) - it’s just a bracelet that does absolutely nothing! The website and App Store provide false advertising about this product, to rip everyone off!.Version: 2.2.1.115
✓ Kinda worth itI got this for me and my boyfriend so we could have something little and to have a special connection with each other. This item is suppose to connect with people who have a distance, yet they don’t even have an option to mail it to two different locations. The bond touch itself works alright, for some reason mine dies really fast, even though it says it last 24 hours. Charged it 70% during the morning, by evening it was dead already and my partner doesn’t even has his yet so it’s not like I used it. The app works okay, sometimes it disconnects randomly but I just close the app and re-open it to fix the problem. Overall it is worth to buy if you can afford it. EDIT: After my partner finally got his we have come across some problems. If you send at least 3 sessions of taps, you only receive one. It seems when you do multiple at a time it just sends the first session of taps you did. So if you wanted to spam someone, doesn’t really work. I’ve also figured out the battery on the app must be off, it gives me a bunch of random percentages and now when I charge my bracelet it always flashes when charging. When I leave it charging over night I wake up to it still flashing..Version: 2.2.5
✓ Some glitches.I just got the bracelet in the mail and the bracelets as far as I know work, but the app won’t let me send out a partner request on either of are phones. Unsure why but hopefully that’s something that will be fixed in the next update..Version: 4.1.0
✓ Can’t get it set upBought this last week and it arrived yesterday, however, it took a while for the verification code to come thru and when it did i had to type my phone number in again, and it had blocked my phone number, i left it a few days without trying to type my number in again and it keeps saying “too many attempts to login please try again later” but i still can’t try again so i’m starting to think that this block is permanent snd not temporary, wasted £130 as it cannot be used now.Version: 3.1.0
✓ Wouldn’t connect.Bought the bond bracelets for me and my partner. His connected and mine wouldn’t even send a code to my phone. Yet we both have the same smart phone..Version: 4.0.5
✓ I cant even open the app anymoreThe app crashes immediately after i try to open it. :( not impressed anymore.Version: 6.1.7
✓ DisappointedMy boyfriend surprised me with the new heart bonds. however mine will not flash when it’s charging and both of ours won’t connect to the app..Version: 6.0.1
✓ App running in the backThe Bond Touch app works amazing but why does the app have to be running in the background to send and receive touches? it always disconnects when the app isn’t running in the background, plus it always drains my battery? new update to fix this?.Version: 4.2.2
✓ Huge problemThis would be a great product for what it’s worth except for the fact that we have to keep the apps open for us to be able to send messages, along with the do not disturb having to be off. My boyfriend has ADHD and I know for a fact he will be constantly accidentally closing the app. And same with me, I have this huge habit of closing all my apps before turning off my phone. And I almost always have my phone on do not disturb because my phone is constantly going off with notifications. It was also very difficult to set up and it took me almost an hour to figure it out completely. I would love it if you guys could at least make it to where we still get notifications when on do not disturb!.Version: 4.3.5
✓ 0 stars.Terrible product and customer service experience. Our BondTouch arrived faulty, but instead of rectifying the situation for us, we were passed from advisor to advisor, made to undergo weeks of testing, instructed by different people to go through the same process multiple times, and generally subjected to a system that negated their statutory responsibilities. We eventually became thoroughly fed up with what appeared to be an attempt to put off refunding our clearly faulty items, and demanded that the devices be collected for a full refund. Despite their claims of speedy customer service response times, we often waited for over a week without response, and had to chase them ourselves. When we eventually received the paperwork and returned the devices, we had to chase BondTouch for our refund, despite them having received the faulty items. We requested a complaint escalation to a senior team member, which was ignored - in fact, BondTouch does not appear to provide any means of complaining about any part of their product or service, and does not provide contact details. Ultimately, it took over 3 months for them to resolve our issues. The product is problematic, the customer service is non-existent, and we completely lost faith that the organisation has the capacity or capability to deal with anything outside of processing payments and shipping goods. We would advise caution before entering into a transaction with BondTouch - if you are unlucky enough to experience any problems with your device, which, from reading the growing number of negative online reviews, appears to be fairly standard, they do not have the inclination or ability to deal with post-sale issues. BUYER BEWARE..Version: 4.0.5
✓ Upgrade on the appI really like the idea but I feel like I’m not getting the benefit of why I bought the bond touch It would have been nice if I get the vibration without having to touch my phone before I feel the vibration. I would appreciate you looking into what I wrote Thanks.Version: 4.3.8
✓ Needs Serious ImprovementMy girlfriend and I recently got these and we both love the idea of it. It’s very cute and a nice thing to have. However, my main concern is about the app. 1) it seems a bit stupid to have to leave the app running in the background (which I’ve been doing) because most people like to swipe all their tabs away when they don’t use the phone to conserve battery. 2) I in fact accidentally swiped out of the app out of habit, and when I went to go back in, the app told me to tap twice to confirm... and I did that- the light of my choice coming up after I did, proving that I was tapping it twice correctly. However, the screen just stayed put- nothing happened. I cannot use the app anymore since it won’t let me confirm even though I am clearly tapping it twice like it told me. Sometimes, when I would try to reopen the app, for only half a second the normal screen where I can interact with the app would pop up but then go straight back to the screen where it tells me to confirm. I’ve notice many similar reviews and this is obviously a big issue that needs to be fixed. I like the idea of this Bond thing, like I’ve said, but the app especially seriously needs huge improvements. Very infuriating and not worth $100 from these kinds of malfunctions on top of sometimes being very delayed, lying about the charge, not charging at all sometimes, being uncomfortable on the wrist for every day use, and much much more..Version: 4.0.5
✓ Not worth it!Hi, me and my friend bought these bracelets having high hopes. We were sadly disappointed that these didn’t work for us. It didn’t work in the beginning and when we finally got them working and paired after a few hours, it just went back to the same issue. My friends bracelet was working perfectly fine until a few minutes ago. And mine never really worked. For instance, if I’m in Instagram, I won’t be able to receive her touch. We can only receive a vibration from each other if we are in the bond touch app. At first this wasn’t an issue for my friend and I. My friend could receive my touches while she I was in another app or her phone was off. On the other hand, I couldn’t. I had to be in the app at all times to receive even a notification. I would receive a touch from my friend only if I went in the app. Even if it was in the background I wouldn’t receive a single thing. We are thinking of returning because this was a waste. If we rethink and get these useless things working that would be a joy. Or even if you can tell us what’s wrong. I’m sorry to send a negative review but I just wanted to let everybody thinking of buying one a heads up..Version: 4.0.4
✓ Trash.I have never seen a product struggle so hard to function. Always looses connection, never responds. I have to fight it each time I want to send or receive a simple touch. Adult toy companies have this kind of tech better figured out than Bond More..Version: 6.2.4
✓ :(I checked everything on the troubleshoot instructions, but my bond touch is not pairing with the app :(.Version: 4.3.6
✓ Waste of moneyStupid bracelet wont connect to my phone.Version: 4.2.12
✓ New Update Is HorribleI loved this app and it was amazing but this new updated ruined everything even the design was better before I liked the darker and more clean design you had before. My issue is with the connectivity of the bracelet with this new app. My partner and I have 2 bracelets that we usually switch out while the other one charges and with the old app I could easily choose between one or the other and select one while I let the other charge and it worked perfectly. Now with the new app I can’t even connect if I’m within 10 feet of the other one and even then 10 feet isn’t enough I will go all the way to the other side of my house and I STILL can’t connect my bracelet because it says the other one is still in range THIS IS RIDICULOUS it worked perfectly before and you guys ruined it with your new crappy update and honestly the new design makes my eyes hurt. You had it working right before then you went and ruined it all and I’m not sure why you did that but please I beg you add back the support you had before where I could just choose between the ones in range so I don’t end up getting frustrated and just selling these things or throwing them away. Way too much hassle just to reconnect my bracelet when even if I’m all the way across my house I still can’t connect cause there’s “more than one within 10 ft” (I’m wayyyyy past 10ft on the other side of the house).Version: 4.1.0
✓ More and more issues with the appMy bracelet was connected through the app but would not send any touches or light up even if it was charged 100%, so i disconnected my bracelet multiple times without success and ended up just logging out and disconnecting my bond touch bracelet completely. i am now unable to connect to the app, i do what it requests me to do during the connection but when its time to double tap to make sure the correct bracelet is flashing, it asks me if i want to pair the bracelet to my phone, so i click pair but then nothing changes, bracelet is constantly light up and after a moment the app says that the bracelet fell asleep and i gotta try to connect them again, and having to unpair the bracelet from my phone (the pairing is successful, but the app will not continue foward).Version: 6.1.8
✓ Great if it would update and actually let me use itMy girlfriend and I got ourselves these bracelets because we thought they were cute. Got them charged up and did every thing and were so excited to use them but won’t let either of our bracelets update. Super frustrating especially after spending that kind of money..Version: 6.0.4
✓ Touch braceletsLove the bracelets but it’s difficult to always keep the bracelets on in the background. also bluetooth disconnects sometimes for no reason. great colours but a wider selection would be more appreciated:).Version: 4.2.3
✓ Bod. Touch appApp doesn’t even work keeps saying please try again and won’t stop saying it.Version: 6.2.1
✓ UnhappyJust got it out of the box and it won’t even update so I can’t use them… waste of my money.Version: 6.0.4
✓ Log in problemThe app was working perfectly fine for a few months and recently it doesn’t work no more. My bracelet is fully charged and I go through the steps and it tells me to double tap it to wake it up which I do and it still does not connect even tho when I go in Bluetooth it says I’m connected to the bond touch. I don’t know why it logged me out in the first place, my partner and I were already connected for months. I would really appreciate if you guys could fix this problem..Version: 4.2.2
✓ Stopped receiving touchesThis is a wonderful bracelet and device in general for long distance relationships, it worked great at first, but unfortunately it just stopped receiving touches, and I’ve been through the help Center and I’ve reported it as a proper problem, I’ve been in contact with someone twice; then was told to redo the process I had already been through, I have reported this as a problem, I just hope someone can actually help..Version: 5.0.0
✓ Won’t pair - horrible customer serviceI realize this is a brand new product, and there are going to be bugs, but I can’t even get someone to respond to my messages for troubleshooting help. Not only did I have to wait over a month to get my bracelets, then I had to send my boyfriend his on the other side of the world because they won’t ship to two separate locations (even though these are intended for LDRs!) So now that it’s been over three months and we both finally have our bracelets, the stupid things won’t pair with each other! We both have them set up entirely on our phones but our invitations to each other go nowhere! What a colossal waste of $90! I should have saved my money and put it towards a plane ticket. My advice, have an entire team dedicated to customer service when you a launching a new product so that people can actually use and enjoy it. Update: finally got these stupid things “working” but I use that term loosely. What is the point if you have to be j the application to receive touches?! Plus, you cannot review history. I could send 50 touches and my now fiancé would only ever know about the last one I sent. As soon as we are married we are getting Apple watches instead! My advice o anyone thinking about getting these, skip it or spend the extra money for 100xs the function and zero frustration!!.Version: 1.1.75
✓ Won’t workCant open my app since a few day. A little disappointed since a pay a lot for the bracelet….Version: 4.2.7
✓ Help?Im putting in my number and it doesn’t work on the app?!.Version: 4.3.8
✓ Only works with bluetooth and wifi onWe tried it out and you will only be able to receive or send touches when you have the app open in the background(which doesn’t stay opened forever) you have got wifi or mobile data on and bluetooth..Version: 3.0.2
✓ Not workingBond touch app isn’t working for me and neither is the bracelet waking up. It’s not coming up on Bluetooth and I have contacted bond touch and I have not recieved no response..Version: 6.1.9
✓ Like it but.....They do not work like the company claims it to. The help and feedback buttons do not work. Most of the time I can not log back into the app and I and my partner have to delete it then re-download it back on to get it to work. Not to mention that the bands are only supposed work if you have the app on, but part of the time that doesn’t even work! They advertise that you can let you partner that you’re thinking about them or love them at any time from anywhere, however I have to have an app open 24/7 to get it to work and the app doesn’t even work most of the time and it slows my stuff on my phone. And waist my data. I’m mad! Also I can’t even really contact the company on their website nor return it because there was no problem with the bands band we didn’t open it until after their stupid return mark. That mark we couldn’t even open it to be able to return it. How would we know it would be like this. I’m just disappointed. This was an anniversary gift for my boyfriend because I’m always out of town for trips and stuff and he gets lonely. And it was just supposed to be a great way to connect us..Version: 4.0.5
✓ Not trustworthyLots of fun using the devices but I absolutely do not trust your dm section as a trustworthy and secure texting platform, I don’t advise anyone to post anything in the dms you wouldn’t want a big company selling on the web.Version: 4.0.11
✓ ToubleIve had trouble to connect the bracelet to my phone, when i touble tap it to connect it keeps saying bracelet not found. It worked once for me And my partner but they both got disconnected out of the blue just randomly after setting them Up. Still trying but wont work.Version: 4.3.5
✓ Not connecting 😔I have no idea her a happened to my bracelet. At first, it was working for a while. Now, I keep trying to connect it to the app, but it tells me that they cannot find the bracelet. Please help me....Version: 4.3.7
✓ Would be cute if it workedThis was a really pricey disappointment. The idea is adorable but from the start it was too glitchy to be fun. Connection to the bracelet dropped often, and taps were often either not always sent/received or very delayed. I put it away for a while out of frustration. I’m on my way to the airport and wanted to try it again with my sweetie so I charged it up and went to make sure it’s all set. Surely they would have fixed the issues in the year or so that has passed, eh? Nope. Now I have the recently updated app, and it crashes when I try to open it. Can’t do a darned thing with this waste of money, it’s even more useless than before..Version: 3.1.0
✓ App wont workWhenever i try to connect my number it always says that it couldn't connect to the server . i've tried opening the app with data and with wifi and ive restarted my phone and deleted and redownloaded the app several times and its still saying the same thing. this is disappointing since i've spent lots of money on this and to possibly not be able to use it..Version: 2.2.1.115
✓ $100 for nothingNot only are you paying a LOT of money just to send a random vibration to someone, but the app lies to you. It says to keep the tab open at all times. That’s cool, that’s whatever, but that isn’t true. I discovered with my “bond partner” pretty quickly that you have to have the app open on your screen in order to receive a message. So I wouldn’t be able to use it without having to fish out my phone and leave the app open. Maybe for twenty bucks that isn’t bad but 100?!?? Not worth it!!! Little update: just found out that it can work outside of the app but is so inconsistent. When I’m right across from the person with the other bond bracelet it can take no time to well over 20 minutes for them to receive the message. I also don’t like that for 100 this thing comes with no gps and had to be connected to that of your phone. Insane..Version: 3.0.2
✓ Good idea, lacking functionalityBracelet does not receive touches sent from my partner. Manual touches are sent from the App. The App and IOS are current in software versions. Currently not using the bracelets because the issue is not being resolved. Stick to text messages..Version: 5.0.1
✓ Somethings wrongThis app used to be great but now it won’t open on my phone I tap it and it doesn’t open I didn’t have an issue before.Version: 4.3.5
✓ Could get betterIt’s going good i just hope it works without connecting it to the phone because i have to keep my phone connected to wifi, keep bluetooth turned on, and also keep the bond touch app playing in the background..Version: 2.2.13
✓ Can't add partnerFirst of all, the bracelets work perfectly fine. The problem my boyfriend and I are having is that when we get to the last step in the app where it has you type your partner's phone number, it's not sending us anything. We've tried deleting and redownloading the app, restarting our phones, and logging out and back in over the last three days and nothing is working. The request to add a partner isn't going to either of our phones and we've tried to set it up both together and apart. Secondly, they need to have a better way to respond to people that go to the support chat on their website. He messaged through the website three days ago and hasn't gotten a response so I messaged today. Their website says they are available Monday-Friday from 10am-7pm and they will respond in at most 48 hours, which apparently is a lie considering it always says "they'll be back online tomorrow"..Version: 4.1.0
✓ Works for a little bitMe and my partner have been using these bracelets for about a year but have only been able to use them for about half of that time. We have gone through 2 sets of bracelets and at least one is defective. The first set we used had some issues and we used them all the time! I got the bracelet wet once and the packaging says water and splash resistant but I couldn’t use my bracelet for 2 days before it started working again. The app is fine, just had a delay once and a while but sometimes won’t even send the taps to my bracelet at all even though everything is running smoothly. Eventually my lovers bracelet stopped working and we tried everything y’all suggest we do and tried to get it working but it never did. About a month ago we got new bracelets again and everything went smoothly until a few days ago. I have been very cautious with my bracelet and never bring it near water and only left it in the bathroom while the shower was running hot once. Now it wont respond to my tapping and just wont wake up. It lights up when I plug it in and the light doesn’t blink so I know it’s fully charged but it wont turn on. We have spent over 100 dollars on these bracelets and these have been around for a while now. Why aren’t these issues fixed by now? Why are 50% of bracelets we buy defective after a few months of use? This is absolutely unacceptable..Version: 6.1.3
✓ Eh.Alright so let me start off by saying everything about the actual bond touch product came wonderfully. BUT the app is a whole other thing, I was super excited to set up my new bracelets and immediately downloaded the app, problem is I can’t even get past the phone number conformation. I put in my number in and it’s saying that they are unable to connect to their servers and to check my network. My network is working fine on everything else and I even re downloaded the app. Still same message. So I reached out to tech support chat, they told me others were experiencing the same issue and they were on it. I asked when they might have it resolved and I was ignored and left on read! So I’m sitting here with two bracelets that can’t be set up and an app that doesn’t even work with no idea when it will be resolved. My excitement quickly dissipated to disappointment and frustration..Version: 2.2.1.115
✓ Awful waste of money.This product probably would be amazing if it didn’t cost so much and actually worked. I live in the U.K. and my partner is in New Zealand, far away right? So I got these on a whim as we may not be able to see each other this year due to the crappy pandemic that no one seems to understand. Any way we want a review not my life story. So I can receive his touches but he can’t receive mine, he doesn’t even receive my messages you can send on the app. And the customer support still haven’t contacted me back on how to help. So safe to report £100 well WASTED..Version: 4.0.5
✓ Worst app everTook five tries to connect bracelet, had nothing but issues receiving touches, and now can’t get onto the app at all. Waste of money, waste of time.Version: 4.2.12
✓ Lovely lil thingsI’ve just revived the item and the issue that I’m having is that the app keeps crashing- I’ve tried re-installing the app, resetting my phone, disconnecting the bond touch- but it keeps crashing , besides that everything is alright.Version: 4.0.5
✓ App issues connectingI connected the bracelet on the App, it pairs and then the next page of the App says allow Got it, let’s pair. The App is then stuck on this page. The App is not working..Version: 5.0.7
✓ Buggy updateThe app was fantastic before the update (5 stars!) but now both myself and my partner are having difficulties with it, specifically the chat. The chat no longer locks when I exit the app. Instead, when I reopen the app, it asks me to use my thumb to sign in, sends me to the home screen, and then asks me to sign in again to get into the chat. Additionally, the first sign in can be exited out of to reveal the chat anyways..Version: 4.2.0
✓ Having troubleGreat app and all nice set up, at least on my end the set up worked okay. On my boyfriends end the bracelet won’t connect to his phone or the app it just keeps searching. We’ve tried everything and nothing has worked. He’s halfway across the country so it’s kind of a hassle and disappointing it’s not working. Not sure what else to do..Version: 4.3.5
✓ App Doesn’t Work AnymoreThe app stopped working, making the bracelets essentially useless. Before you tell me to update my phone, it’s already updated to the latest software. Please fix the app.Version: 6.1.8
✓ Stopped chargingAfter owning it a year mine and my friends stopped charging and won’t connect any more . This is super disappointing !.Version: 4.3.8
✓ Read this!I am 13, i obviously do not own huge amounts of money and i saved for MONTHS to buy me and my boyfriend these, they arrive and first of all obviously this isn’t the designers fault but i am allergic to the wrist band first off and get a bad rash from it and the bond touches themselves do not work 1- without wifi and 2- with mobile data, this is awful for me i do not have wifi everywhere i go, and finally you have to keep the app open all the time to use them!! this has really upset me and what a waste of my money, i could of bought something much better. and to bond touch themselves- i highly recommend you include this in bold writing somewhere because it’s sneaky not to! not impressed..Version: 3.0.2
✓ Crash on launchAfter the last update the app won’t even open anymore, just crashes. Hopefully this will be fixed soon.Version: 4.2.6
✓ UnusableSince the update My bond and my girlfriend’s stoped working it’s been 2 weeks and we can’t charge our bracelets or connect to the app.Version: 4.0.8
✓ Not getting the confirmation codeI have just got the bond touch for me and my girlfriend. Once we got it today we downloaded the app and surprise my girlfriend got the code straight away but I’ve been waiting here for 10 minutes waiting for it. I’ve check if it’s compatible with my phone and it is i have the latest update for the iPhone 7 and still not getting anything I don’t know if it’s the network server I’m on but I really don’t know what to do as I’ve searched for it this will be a waste of £88 if I can not use it.Version: 4.0.0
✓ Good but could be greatFantastic concept and loving it so far.. but.. why on earth do I have to keep the app open?! Background app fresh is a thing, and notifications operate all the time. My Garmin watch can sync without having the app open, curious why it’s not implemented in this app..Version: 5.0.6
✓ App doesn’t workFirst of all, the bracelets are completely fine and work as it is. the problem is the app. it doesn’t save your profile or your phone number so if you try to pair with your partner, it doesn’t work. also, partner invitations don’t go anywhere. my partner and i tried but it’s not working and it’s going nowhere. both our phones and our bracelets work, it’s literally just the app that doesn’t work for some reason. i emailed the company about that and at first, they were helpful and were asking questions. they offered to manually pair our bracelets but they haven’t done that and they completely stopped emailing me back. i don’t know what’s up but i recommend to the company to work on fixing the app to make it easier to use and ACTUALLY WORKS. if the company is reading this- pls work on profile saving, partner invitations, and pairing pls. also, you should try thinking about pairing with your partner using the bracelets instead of the app so it’s easier..Version: 2.0.82
✓ Do not buy thisFor anyone that willing to go out of your own way to make your girlfriend or boyfriend or husband or wife don’t get this! Find different alternative because this product is alone isn’t good. Due to so many problems I wished I have known soon now I am down 102$ and no refunds and I’m stuck and hunk of junk. So please just buy your partner flowers or something else because you will regret it! And when there customer service is slow! That it takes the longest time for them to come! So coming from me it such a waste. I tried to issue a refund and they said no refunds because we opened it and used it. And on the website they never said that.. I’m so mad of how there customer service are and how they aren’t helpful and no providing the care for there customer. 102$ dollar down the drain when I could’ve gotten something better for my girlfriend..Version: 1.1.71
✓ Definitely worth it but has some issues..Me and my boyfriend got a pair a little while ago. We absolutely loved them and used them a good amount. Without a doubt probably one of the best ways we keep in touch through the day. However, there are some issues. The battery life constantly fluctuates, going from 100% to 50% and then back up to 70% sometimes without even using them. The connection within the app is also not the best when you’re too far from your device and you lose connection. It can be very hard to connect it back. I lost my first charger and the replacement for it is horrible. It barely connects and doesn’t charge when it is connected. Lastly, buzzes don’t go through to the other person every time. Sometimes the buzzes go through a little later than you’d expect but all in all it works. We still love to use them and it get the message across.Version: 3.0.2
✓ Incredible Idea!This is an incredible concept that my wife purchased for the two of us being that I will be a state away for a year, and will only be able to see her during that time on weekends. After some experimentation, however, it seems you can only receive a message when you open the app. I’ll go a day at work, and at the end of the day I open my app to a string of vibrations at one time. In addition to this, we can only see the LAST time when one of us sends a message; thus, I can’t see the other times when she sends me something. Will I ever be able to receive messages without opening the app, or is this an inherent need(flaw) for the device to work? I’d like to know that she’s thinking about me... when she’s ACTUALLY thinking about me, you know?.Version: 1.1.71
✓ Update issuesI had this bond touch for two years and I put it away for a bit cause I didn’t use it, at first it was amazing worked just perfect never had an issue, when I pulled it back out I charged it all the way up and now when I try to connect it to my app it keeps giving my the error message “having issues updating your bond, try again later” it kept happening so I tried to connect my friend bond to my app and it worked just fine, after my app update it no longer lets me update my bond touch, but I couldn’t open the app without updating it, the update screwed me over..Version: 6.0.4
🙂 Bond Touch Positive Reviews
Bond Touch works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bond Touch.
⛔ Bond Touch Problems
