SkySafari 6 Pro Negative Reviews

SkySafari 6 Pro App Complaints & User Negative Comments 2024

SkySafari 6 Pro app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using SkySafari 6 Pro? Can you share your negative thoughts about skysafari 6 pro?

SkySafari 6 Pro for Negative User Reviews

✓ Waste of time and moneyEvery time they update Sky Safari they remove something to later add back as an expensive addon. this used to be an awesome program but now its only aimed at idiots. Ifyou do serious astronomy it no longer works as you expect. For example the target information has removed all but one database so finding something by its catalogue number wont work because all regularly used identifiers have been removed. This means integrating exploration with other programs and common information sources is no longer possible. Tough luck if you want to ever automate an observatory with this tool. Its already and expensive program and used to be only just worth it, but their business model of removing functionality and offering it back as another expensive purchase or subscription on top of the paid app. If you can get a hacked version to test if itll work for now for you then try it, but under no circumstances give these holes money when they will take away the features you use at any time and disabling your current version with no rollback possible. Totally useless to me now. Want my money back or a way to roll back to the previous version which did work..DrgghuuVersion: 6.6.4

✓ Just one big problemSSpro refuses point blank to connect to my Skywatcher AZgti mount. Can’t believe it..Tewiremu54Version: 6.6.1

✓ No fov circles in SS6I can't configure fov circles like I was able to do in SS4. This was such a good facility that most of the time I continue to use SS4, meaning SS6 was a waste of money..RecycledbikerVersion: 6.0.1

✓ WowI just got a new SkyWatcher AZ-EQ6 GT mount and ordered the wifi receiver for it cause I heard I can connect it to this program and drive my mount. Well this program is crazy good, it tells me of up coming events, where everything is and controls my scope and allows me to control my camera all together. I am a noob, and this seems to make me a pro. I am so excited and looking forward to becoming an amateur astrophotographer, right now I am just an amateur or noobie, but I hope to get lots better and I think this app will make me just that. I also just bought a Nikon P1000 with 500x zoom for taking great shots. It’s all new to me and so much fun. I hope in the summer to by a new telescope and really see the deep night sky. Seriously if you are on the fence, do get this software it really is terrific and fun..Richard HykawyVersion: 6.2.1

✓ New version bugWith the latest release, a bug was introduced with the time/date at the bottom of the screen. There is a separate character between the date and time. When the cursor is placed on the additional character it appears you are adjusting the hour. When you place your cursor on the hour you are adjusting the minutes, when your cursor is on the minute you are adjusting the seconds. It is workable, but was not apparent with the previous version and should be fixed..Verry P00r designVersion: 6.7.3

✓ Skywatcher connectionWorking ok stand alone but can’t connect to my skywatcher azeq6 in alt-ax mode with skywatcher wifi dongle. SkySafari help no help.GregInOzVersion: 6.5.1

✓ Excellent Product Features with Poor SupportI have very mixed emotions about SkySafari 6 Pro. It’s feature packed and a very capable iPhone/iPad planetarium program. The telescope control features work very well, and I’m able to interface to my Meade computerized telescopes through the Meade Stella wifi interface. But I had difficulty using the audio for the app, and discovered that the support for the product is very limited. When you try to call the company, there is no number to call for the iOS products. When you go to submit a service ticket online, you’re directed to the community bulletin board. So I submitted my problem online, and had no responses after 4 days. I posted a question (my second try on the forum) and have not gotten an answer after 7 days. If the company is going to direct people to the community bulletin board, they should certainly monitor the board and provide assistance when needed. I finally figured the audio problem out myself. My experience with SkySafari 6 Pro is that it’s a 5-star product with zero-star support. It’s a feature-packed program but you might be on your own if you have a problem. Further, you have to buy the program again each time there is a major update—running counter to other iOS apps. That might be ok if they supported the program, but doesn’t work for me if the company doesn’t provide support..Rob-cvaVersion: 6.4.0

✓ Don’t BotherThere needs to be a way to leave zero stars. I cannot get this app to align my telescope and it works poorly on my IPad. When I connect to my telescope the app flashes between where the app thinks the telescope is pointing and where the scope is actually pointing. The rest of the app is interesting and useful. It is unfortunate that it will not align my telescope. I have SkyPortal, Starry Night and SkySafari 6 Pro. All are written by Simulation Curriculum and work poorly if you have a Celestron scope with a WiFi device, Wedge and Starsense camera. Good luck with this app. I give up! I had this apple on my phone and I had to delete it because the performance was too poor. I have it on my IMac as well. None of the three versions of this app would properly align my celestron CPC 11 inch deluxe edge hd telescope. The app remembers where you last had the telescope pointing when you shut it off. It will not forget that setting. I set up my telescope each night and have no need for the app to remember anything about where I had my telescope last pointed to. It routinely points to the ground when I try and align it. Support has not been of any help..LostInSpace!Version: 6.4.0

✓ Doesn’t work on Apple WatchThe app is good but doesn’t work on Apple Watch with the last version of the OS :(.KbarralonVersion: 6.6.4

✓ Developer response to "Empty search result for Comet C/2020 (NEOWISE)"The Simulation Curriculum developer responded quickly to my recent review of this app, "Empty search result for Comet C/2020 (NEOWISE)". Their response suggested that I run "Update Minor Planet Data" in Settings > Solar System. What he failed to say is that the program bug is not fixed and that I would continue having to "Update Minor Planet Data" every single time I open the app on my iPhone. The update completes normally on my iPhone, however, and the comet is then found but the bug also then prevents the Search results from being "remembered" from use to use. Poor. Oh, and contacting Simulation Curriculum directly means posting on their community forum ("All SkySafari inquiries are addressed in the Community Forums (Check the box to access).". Again poor, in agreement with other reviewers regarding app support mechanism..Galactic GroundhogVersion: 6.7.2

✓ Great AppAbsolutely great app. I cannot wait to connect it to my Meade LX90 telescope.RTrot0111Version: 6.6.4

✓ Requires another account, drops support for saving settings on cloud servicesI was excited for the new version but disheartened to find out that the migration process for my settings from version 5 requires iTunes on a computer and a lot of manual copying. Not very convenient if you exist in the “post-pc” world with just a tablet. This version just about requires an account on the proprietary livesky service and drops all support for saving your settings on iCloud or google drive. One more account you need to keep track of, and the concern if it goes away what happens to your settings?.0xACEVersion: 6.0.0

✓ Very dissatisfiedHaving bought SkySafari Pro 6 about 3 days ago, and already being a Starrynight Pro Plus 8 user for many years, I am now asked to pay for a new version! And I have not even had time to properly evaluate SSP6…..Not happy!.BobuffsVersion: 6.8.5

✓ Rated as an Upgrade from 5 ProIf buying from new it’s worth seriously considering and is probably worth the money. From an upgrade point of view from 5 Pro as I did, I’d venture it isn’t. I had great hopes for voice control, integration of observations and a number of other supposed improvements. But at this time I’m rather underwhelmed by the usability of the items that led me to upgrade. Maybe these will gradually improve in time with subsequent upgrades. But right here right now it isn’t worth the upgrade cost from 5 Pro. Even at 50% off in my view....SRacey7Version: 6.0.0

✓ Cool app - no support except through reviews?Keep getting a zen desk rejection on site to get support. Stuck in a loop!! Frustrating. How does Comet NeoWise NOT make the “Tonight‘a Best” list? It’s been around since March. 😓 Wish meteor showers could be searched by “best dates to view” them... impossible to figure out their peak from data given. I’ll share more as I get into it. Love the apps overwhelming details. Would love to give it 4-5 stars once there is human contact and response... UPDATE: that link you provided is the exact same one causing the loop issues. Doesn’t work! NeoWise is on my iPad version not my iPhone version? And isn’t “Low on horizon” relative to where someone is at? In Canada it would not be..ThemirrorVersion: 6.7.2

✓ Why the stupid notifications ?This was a great app until the latest update. Now it keeps sending me stupid notifications. Today it told me in the middle of the morning that the sun was just starting to rise - 5 or 6 hours after it actually rose. I can only assume the notifications are based on US time whereas I live in Europe. Please get back to your core task of making a great astronomy app and don’t mess it up with unnecessary, patronising add-ons..HP are rubbishVersion: 6.0.4

✓ The app’s got the jitters!This has been my main astronomy app for years and recently has become crucial for star hoping. However over the last couple of weeks, the app has got the jitters, if I hold it up to the sky in free/pan mode the app shakes so much it makes it almost impossible to use. Do you know how to stop this? Thanks,.J_1574&_^oVersion: 6.6.4

✓ Works when it wants to but great when it doesThis app was great when I first loaded it a little over a year ago but now the connection stability is intermittent. Also, when I turn the screen off and stick the phone in my pocket to observe a target then, turn the phone back on to use the app, reconnection is slow and at times it will not connect and I’ll lose alignment. There also seems to be a bit of a lag between completing three star alignment and start of tracking which brings the target off center. So, if you goto a target it will also be off center or sometimes out of FOV and you have to do a little searching around to find the object. I try to fix this by centering the object in the eyepiece the hitting align in the app but this function work maybe half the time. The lag also happens with the Celestron hand controller so it may be a scope software issue. When using this app you are connecting it via the telescopes wifi so if you want to control any other devices via wifi (I use a Sony a7ii for Astrophotography connected via wifi) you will need another phone, laptop, tablet to control both simultaneously. The live telescope view does not work 90% of the time..Largo 1972Version: 6.8.3

✓ Very unhappyPay almost $40 for an app that will not allow me to connect to my SkyWatcher SynScan wifi device😡😡😡😡.KuzzoVersion: 6.6.4

✓ Update not goodUsed to love this app but the latest update now causes my ios9.3 to crash..Droppers62Version: 6.0.5

✓ Eq6r-proHaving followed all the suggestions regarding this mount, the asiair pro and SkySafari, I still cannot get this app to connect to the mount. PLEASE fix this! Thankyou I have eq6r-pro connected to asiair pro via usb cable. Then the air app to air Wi-fi. Tried all variations of the Meade lx 200 suggested; SkySafari still fails to connect!.Gin gaminesVersion: 6.7.6

✓ Having a hard time connectingHaving a hard time connecting to my celestron nexstar 6se. Not much information on how to connect. Tried manual and still it’s saying that it can’t find my telescope..NsmodelertimVersion: 6.0.5

✓ Invasive Upgrade PromptsAn unbelievable amount of "limited" time, 50% off, notifications for SkySafari 7. After the tenth time I've dismissed the notification, you'd think that the developers would get the idea. An outrageous amount of notifications for an already costly app. Enough already!.TommissleVersion: 6.8.5

✓ Worked great, but now crashing/disappearing upon app launchBought the app back in the Spring, was working absolutely fine, loved it! BUT, tried launching it today, and upon launching the app, disappeared. I tried restarting my phone just in case it was a one off glitch, but still doing the same thing, crashing or disappearing upon app launch. Highly Fustrating!.0lli3.KVersion: 6.7.4

✓ Unable to use augmented reality on IPadI cannot get the app to connect to my camera on my iPad to use the augmented reality. I have checked the settings on my iPad to make sure the app is allowed to connect to the camera. I have uninstalled and reinstalled the app. I have swiped down on the screen while in augmented reality to change the contrast and nothing happens. It is obvious that the app is not connecting to my IPad camera to allow augmented reality to be used. I also have the Starwalk 2 app and the camera in that app connects to Starwalk 2 with no problem. I even deleted the Starwalk 2 app to see if that could be the problem with the camera not connecting in SkySafari Pro. Still no connection between my iPad camera and SkySafari to allow the use of augmented reality..GenoafireVersion: 6.7.3

✓ Good as always but with flawsI bought this as an upgrade from sky safari 4, which I enjoyed. I bought it for the new features in this version, namely AR, voice commands and Celestron audio tours. Tht AR works well, but the voice commands don't work. They really shouldn't even include it until it works better because this is a source of frustration. Also, the audio volume is extremely muted and difficult to hear for several objects. It works fine and loud for some objects, but others are so soft you can hardly hear them. So I am disappointed that the upgraded features aren't working very well for me. I regret spending the money on the upgrade from 4..SenhorbakerVersion: 6.2.0

✓ Difficult to useI saw a video of an astrophotographer who raved about this app as an upgraded method to plan and direct their mount when using an ASIAIR pro. It took me a while to figure out how to get the app to display my field of view boxes to display on the sky. When searching for objects using names such as Cat’s Paw or Tulip nebula, half don’t show up without an exact catalog designation. Good luck finding Sharpless 101 with the search. I planned on using the FOV indicators to determine which equipment to use for objects, but half the ones I look up don’t show an image. (Wizard nebula, Tulip nebula) Lastly, the compass feature keeps turning itself on while I’m trying to look at a region, and sometimes it doesn’t let me turn it off. Maybe my expectations were set too high, but I find it would be a perfect app, if it wasn’t so difficult for me to use..Dog20Version: 6.8.5

✓ No supportGreat when it works. A waste when it doesn’t. All support queries are directed to a forum which is only selectively answered. A bunch of us have had the same problem with the software and they’ve ignored the posts for well over a year. Useless.AlThubanVersion: 6.8.5

✓ Pro version freezesI upgraded to the pro version and every time I open the app it freezes! I have deleted the non pro version and restarted my device but the same thing happens..Van HBVersion: 6.7.0

✓ Expensive- Never Up To DateI bought this app for £39 at the same time as another app called Sky Guide. This app never is up to date and always sends pestering emails to ask for more money, to sell even the simplest data, like the position of the comet NEOWISE! The comet has been visible now for about a month and Sky Safari Pro even now has nothing about this brightest comet of recent years. I regret why I purchased this, Sky Guide is much better and is always up to date with the latest objects..WM0/h8g13z14Version: 6.7.2

✓ Crashes in AR mode after December 2019 updateBought the app yesterday and it was fine. Updated today to latest version and it crashes as soon as AR mode is selected on both my iPhone 7plus and iPad Air 2..BrotherkithVersion: 6.6.0

✓ Skywatcher SupportCrazy late!.DjssawyerVersion: 6.7.2

✓ SkySafari 6 Plus not working with SynScan Wi-fiLet me start by saying I wanted to give this product 5 stars. I bought it with the intention of connecting SynScan Wi-fi to this app which it is meant to be compatible with. However, in my experience it does not work. The error message reads.. Connection Failure. SkySafari 6 Plus can make a wireless network connection to the scope but the scope is not responding. Make sure it is connected and powered on. Also check that your scope type is correct. Bottom line is SynScan Wi-fi works a treat but after many hours of checking and re-checking SkySafari 6 Plus does not do what it claims it can do. Very disappointing. I understand if you purchase the app developers product called SkyFi you will not incur the problem that I am experiencing. Apart from that it is a good app, just not worth the extra cost..Brit-internetVersion: 6.3.0

✓ No satellite tracking :(No satellite tracking..Chick chic jVersion: 6.7.6

✓ Stop taking away stuffTaking away stuff forcing me to get the new app…. And won’t add anything new, still works with my old telescope so 3 stars..Ringo>=\Version: 6.8.5

✓ Generally a really great app...butSlightly disappointed that the Apple Watch app is a black screen with a little time in the corner. Tracing the problem has only lead to being redirected to support pages of a similar problem but with no fix. Happy to rate higher if this is fixed. The remainder of the app works as advertised and is really robust and feature rich..Chippytrent80Version: 6.7.2

SkySafari 6 Pro works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SkySafari 6 Pro.