- 96.0LEGITIMACY SCORE
- 96.5SAFETY SCORE
- 12+CONTENT RATING
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FOREO For You App Complaints & User Negative Comments 2024
FOREO For You app received 169 complaints, negative comments and reviews by users. Have you ever had a bad experience using FOREO For You? Can you share your negative thoughts about foreo for you?
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FOREO For You for Negative User Reviews
✓ Premium price point, non working appThe app doesn’t work, simple as that..Version: 3.2.8
✓ I recommend avoiding FOREO products because of how bad the app isThe title says it all, I recommend avoiding FOREO products because of how bad the app is. Easily one of the worst app experiences I’ve had, the app is full of ads for something I PAID for and sets you up with an auto renewal subscription (we all know this is the real reason the app exists, prey on clueless boomers much FOREO?). The design and usability of the app is outright atrocious, it doesn’t really even function. The sole purpose of the app is to take advantage of old people who won’t cancel the auto renewed trial subscription..Version: 3.7.8
✓ The most stupid thing everGet rid of the app and add already. Make it function on its own. Not everyone want to bring their phone everywhere they go. And my device can’t even register for technical issue and live agent is not available to help. So my brand new device can’t even function at all because of this money-desperate stupid app..Version: 3.3.9
✓ Least enjoyable experience......is the app itself. I bought both the UFO 2 and LUNA 3 along with mask sets. And the first time I used the UFO with the app it was AWESOME. It does create a spa-like treatment. Now a week into it, I’m realizing the only thing that’s keeping the UFO from being the all-encompassing PERFECT tool for your skin regiment is the app that it’s partnered with. I actually don’t think it’s necessary to scan the masks being that they’re all owned by FOREO and the sequence to each kind of mask should just be saved by default without having me to scan them. And let’s say you want to keep the “scanning” element, there’s absolutely no need to scan a set each individual time you use a mask. This app should just have the mask library in general AND the possibility of creating/saving custom skin sequences that an individual can make in addition to the library. It’s really weird and unsterile to continuously touch your phone while using your Foreo product. I hate that I have to put one finger on my phone customizing a sequence in real time (in the settings /cog symbol) while using the UFO. Please fix this, I have to convince myself to use this app when all I want to do is just use the default UFO setting sans app..Version: 2.12.0
✓ Cannot connect to my account, the chat is not availableJust like other reviewers noted, you must use this app in order to use your $300 device. But the app cannot connect to my account. They suggest using the chat to resolve the problem, but it’s not available..Version: 3.6.1
✓ App won’t register my devicesThe app has been a bit clunky but usable- until I did the update today. Now the three devices I had in my app are gone and won’t reregister. I couldn’t do my usual UFO routine tonight. Please tell me this will be fixed asap..Version: 3.7.1
✓ Connection failureMessage to developers: please fix the connection issue with this new APP. I had the older version of this APP installed on my IPAD, and it works just fine. But this new version installed on my iPhone has blue tooth connection issue, was not able to use any features through this APP. Really disappointing and sad since I always have good experience with FOREO products..Version: 3.3.0
✓ DisappointingI love the FOREO products, unfortunately this app is pretty much useless, the scan function isn’t working, you need to pair the product with the app every time you open the app (WHY???!!) and I still haven’t been able to register the product via the app as the screen just gets stuck. Not sure what this is actually supposed to do. I’m just using the ufo without it. Really needs to be upgraded..Version: 1.1.0
✓ Useless app and poor product service.As a company that sells devices for such a premium and given their features are so reliant on the app (this inc initial registration) the least they can do is deliver an app that works. FOREO you have an obligation to all your customers to vastly improve the stability and usability of your app. Ignoring this will ruin the brand and your hardware appears to be of high quality but your app lets the entire product down! Please act!.Version: 2.8.0
✓ Problematic device and appThis app is so unuser friendly. I paid a lot for this device and I haven’t been able to use it. It gives me some kind of problem every time. I’m so sick of trying to fix its problems that I just don’t use it amymore. I so regret buying it..Version: 3.2.7
✓ Why can’t we customise the settings???!! As advertised!So I brought this though Kickstarter as it looked very promising. I liked the idea you could customise your treatment to hot/cold and change the led colours, but the app doesn’t let you do this at all. At the moment there are only two masks available. A day and night. One heats, vibrates and emotes a red light then a green and the other heats, vibrates and only emits the red light. I’d really like to use the cold setting with the blue light but it appears you have to wait for the next lot of masks to be released which is just forcing you to spend more money. Once you can customise all the settings without paying more money I’d give this five stars as I do like using it and i do find it makes a difference to my skin..Version: 1.0.0
✓ Invasive appThe app is littered with ads. Even worse you have to watch advertisements before you can even use the product you spent hundreds of dollars on..Version: 3.7.4
✓ Non user friendlyNeed to download application to register for first use is very non-friendly. I managed to scan the serial number after few attempts and then it requires to upload the receipt. I uploaded the receipt but it didn’t work so ended up registering under ‘gift’. I would not have purchased this if I knew I had to go through those unnecessary steps..Version: 3.3.6
✓ Garbage ideaWhy do I need an app to turn it on? Absolutely baffling whoever decided it was a good idea to require an app and an account. Garbage..Version: 3.5.5
✓ Where are all the programs?It’s a real shame that there is only one program on the app. It’s too short and it doesn’t target every muscle or concentrate on specific problems. The Bear is pretty good in itself, but I’ve had to look at other devices and research other device programs for more ideas. Considering the price and the ‘gimmick’ of an app the app it pretty useless. Foreo you need to up your game because there are other devices out there!.Version: 3.1.3
✓ Cannot connect to the appI’d like to preface that I have read through all 22 other reviews and followed the troubleshooting suggestions from the developers (turning off the device, deleting the app etc. etc. etc.) from these reviews and nothing works. I am stuck on the Bluetooth connection step pressing the power button for 5 seconds and cannot connect to my device. Frustrating that you have to pay extra for the “smart” functionalities but they don’t even work..Version: 3.3.6
✓ Horrible app! Men beware!Men beware! Foreo Luna 3 for Men is amazing. App is horrible. It connects and the only settings you allowed to change is an intensity of so called pulsation. Regular Luna 3 not only allows you to change intensity of pulsation but also customize duration of treatment. Also on screen guide shows that each cleaning takes 12 seconds to clean and you suppose to clean 5 zones, where in fact, when you push button on Luna 3 for man it runs for 15 seconds, then cue a vibration to switch to next zone and turns off after 3 more 15 seconds cycles. Leaving you with 4 cleaning zones instead of 5. Very disappointed that men are so discriminated and can’t change anything in an app. Hesitant to return the devise. As it’s very annoying to press button twice where it could be so easily fixed with a simple update of the app..Version: 2.10.0
✓ Unable to open it after last updateIt was working fine till last update. 3 weeks since and nothing changed, unable to use my UFO and Luna3, can’t even send complaints.Version: 1.8.5
✓ Comes up in Russian even though phone set to EnglishNow whilst I appreciate the Russian language - my main language is English, so would be helpful if the app correctly detected that or gave me an option to pick as opposed to assuming EDIT: The language is set to English on my phone, switching it off an on again doesn’t work, I also tried on a different iPhone for good measure and got the same issue.Version: 3.0.3
✓ Really frustrating appThis is the first time I ever write a review for an app! I am so motivated because I was really frustrated when I was trying to use it earlier. I like the device (Foreo UFO2) but the app is an absolute joke. Given that said, without the app, the device cannot function at all, so yes, it’s not working. To make it more specific, I bought a pack of ‘call it a night’ mask and the app requires me to download the ‘call it a night’ programme, so that the device could follow the setting. Regardless of how many times I click on download, it simply doesn’t work. I tried to disconnect WiFi and use 4G, I tried close down the app and re-open it, trust me, every single way you can think of, I tried. IT’S IMPOSSIBLE TO MAKE IT WORK. I had to use the treatment setting for another mask because otherwise I will waste a mask. If that’s the case, what’s the point of offering different settings for different masks? I would highly recommend you to rethink before getting a FOREO product, especially UFO 2 which entirely depends on this app..Version: 3.0.4
✓ UselessWell, you’re supposed to be able to measure various parts of your face to be able to get an idea of your skin condition and age. You can’t do that in this app, apparently you could in the old app, as that’s the info the FOREO ships with! No info on how to measure the various parts of the face, just one part, which is useless when your skin like mine is different in different areas. Sort it out. Otherwise the only use is turning the FOREO on and off, which you don’t need the app for in the first place..Version: 3.0.4
✓ Failed app = unusable device*update Jan21* - most recent update does now allow the device to be registered and it seems to work. Not exactly sure why the treatment menu item causes the device to start immediately without explaining what it’s doing and it would be better to allow different vibrating levels for each zone of the face, not just different times. But aside from this it seems to work now at least —original review — Brand new Luna3 for men and unable to use it because the app is so bugged it won’t allow registration. So that was a waste of money. Sat in box till they get round to fixing it.Version: 3.0.2
✓ Can’t Register DeviceLike many others I have been unable to register the device for warranty via the app. I’ve tried downloading the latest version, turning my phone off and back on and still nothing. The chat function is also useless as there’s nobody available to chat to!!!.Version: 3.5.5
✓ Hate the new versionWish I could go back to the previous version, it had so much more functionality than the new one for my UFO. People must not have been buying the Ufo2 so they took away our manual settings allowing us to get full spectrum LED. Wish I knew how to go back.Version: 3.0.0
✓ Disappointed in appI read reviews before using my FOREO that I got in my fab fit fun box. Not good reviews but wanted to try it anyway. Login was fine for me, unlike some others. I don’t really buy into the whole “scanning” of your skin. Placing the sensors on my skin really can’t tell you anything, not to mention I have to move them around a lot to get it to read. The actually cleaning feels alright, not very exfoliating but it feels okay. My biggest issue is that my app said to cleanse and had a picture of the face areas to clean but didn’t prompt for what area I should be doing. Nothing changed on the app. So I just did my right cheek and then it vibrates and I assumed I should do the left. The pulsating was kind of fast also, I don’t think I finished my cheek in enough time to thoroughly get it before I was “supposed” to move on. So I just did what I wanted and let it beep while I did it. I wish it were a little more flexible like for the side of my nose and stuff? But not an impossible thing to get over. I would not recommend buying it though because it’s just not worth it. You can buy cheaper and better working products at the store or online. This is just overhyped because it’s in fab fit fun. They really should have fixed the issues before releasing it. Big mistake. It could have been a hit..Version: 1.4.1
✓ Not very helpful or informativeWas easy to register but that is where the helpfulness stops. No explanation on what the “modes” (t-sonic vs glow) are for or how/when to use them. The settings default to glow.. is this what I should use? Is there input as to my skin type? If you are forcing me to use and app, please add some value to the app. Kind of a disappointment right now. Hopefully, the device will wow me..Version: 3.7.1
✓ Fofo foolishEven after contacting support to connect..... STILL not connected! Glad I got it as a gift, I’ll use it but I’ll not recommend it..Version: 2.6.1
✓ Disconnection issueThe old app work just fime with my UFO then new updateI was excited as they introduce many new function but then problem is the app keep disconnect my UFO even it is fully charge.( I bough it on Dec 2020) I cannot do any treatment or setting and unable to use the devices for weeks now. Contacted the customer services for return because even replace the new one I think the problem will always the same. FIX YOUR APP.Version: 3.0.4
✓ Should be able to use without an app!!This is the second Foreo Luna I’ve purchased. I love how it works but when the batteries died, it was useless unfortunately. The newest one REQUIRED I register it before I could even turn it on???? The first didn’t need that. I find that so invasive that I have to give my personal information just to use something I’ve purchased..Version: 3.6.6
✓ Terrible AppComplicated an otherwise great product. The app is time consuming and frustrating. I just want to wash my damn face! I will be returning this product because of this useless app..Version: 3.4.0
✓ Lost connection to BluetoothThis app is hopeless if you are operating a newer version of iPhone Blue tooth drops connection mid treatment or does not connect at all. Tried to contact customer service who told me to connect to someone else’s phone. I’m not sure that should be the solution?.bought the Luna 3 plus I had high hopes to use the device to not only clean but to do the facial treatments using the app because the Bluetooth fails all I have is a very expensive cleaning brush.Version: 2.7.2
✓ Totally unnecessaryI absolutely hate that I need to register my devices before using them, this is SO useless and to make matters even worse the app experience is not seamless at all. It doesn’t work as it should, the device sometimes can’t connect to your phone and it just makes something that was supposed to be a relaxing pampering routine into something stressful. Please FOREO get rid of this app and just send instructions for the routines in a pamphlet with the device, so much more straightforward and hassle-free!.Version: 3.2.7
✓ Love the products but App is uselessI love the Foreo products however the App is essentially useless as needs to be paired every single time with the products, even have to re-pair during a single use so can never be used as advertised. Thankfully I am able to use the products without the App..Version: 1.6.0
✓ Cant believe Foreo developers are so useless after 2 years with the same errorOk. Lets get straight to the problem: unable to connect Foreo device to the app, keep pressing 5 secs so many attempts. What have you been doing over the last 2 years???????? Cant even fix it????? I first report this attempt was like 2 years ago with my new Luna 3. Surprisingly, just today I got my new Foreo Luna 3 plus and this error still there. Whats the point of bringing the frustration to customers????????????????? Update: I have got the reply from developer. I have followed the instruction. Deleted the app - update to latest iOS - reinstalled the app again. Now the issue still persists. I cant even connect to the foreo device. It stucks at “press the button for 5 secs”. This getting really really really frustrated. I’m gonna return this device to the seller (David Jones) and show this review to them that the app & device is faulty..Version: 3.2.7
✓ New updateThe update is not userfriendly. Before, you just need to scan the mask and it will give you the necessary treatment. But now, even if i select the green tea mask, it was not giving me the right treatment. I thought my ufo was broken as i tried it a lot of times then when i went to settings, it was showing that the green tea mask is in the selected mask but i am not sure which number as the controls occupied the 3rd place. I am so confused with the new app.Version: 3.2.2
✓ New update is really badYou cannot change the colour of the LED while doing a custom treatment, the pulsation doesn’t have levels anymore, just low and high. When I press treatments it automatically starts the first one and then I have to restart it all over again. Bad bad bad. Needs to be fixed ASAP. You can’t ask for £250 for an app-dependent device and then have the app not working properly!!!.Version: 3.0.0
✓ Too many ads, not enough basic functionalityThis app is hopeless. It took me several tries to register my device - and when I emailed support I got no response to my actual request but they did send me a request for feedback regarding how well they resolved my query. Oh I can tell you I have some feedback! Difficult to register, testing the device using the app didn’t work the first time, the instructions are not good and I still had to fiddle around - and I can assure you I am a tech savvy person. What an absolutely terrible first impression of this product. The app is filled with ads from celebrities with no integrity - they endorse a million beauty products, and you have to scroll past all of that to find the part for functionality of the product. I do not what ads for buying more of your products in an app to use my current product! Truly terrible app. Fire the IT department and whomever designed this thing because they did a very poor job..Version: 3.3.9
✓ Garbage appI own two foreo products and don’t like to use them cause the app sucks so much. It’s slow, runs advertising before you can actually accomplish what you’re trying to do, and doesn’t let you share devices on the app. Considering the app is so detrimental to using the physical products, I don’t believe this product is worth it right now. I would not advise anyone to invest in foreo products until they create a better app experience, or they redesign the products to not need an application all together. It’s a shame you can’t use the physical products much without the app..Version: 3.5.1
✓ Agree with other reviews, ridiculous app!It does what it’s supposed to do but the ads are absurd when you’ve spent that much money for the device (plus buying the masks). I doubt they’ll do anything about it though, they don’t seem to care about all of the negative feedback..Version: 3.7.7
✓ Stay clear dreadfulThe ufo 3 burnt skin on one use £315 pounds wasted with scam..Version: 3.7.4
✓ App is slow and so many errorsI have the latest FOREO and although the FOREO itself is alright the app itself is terrible. It never remembers me even though I have that option ticked, so each and every time I have to keep manually entering my email and password. Also when I set the vibration strength, it keeps lowering it back down to 8 every 10 seconds during the one minute cleaning. So while my hands wet I’m trying to put it higher again and then just goes back down to 8. For the price of the FOREO itself which tbh I’m really not understanding why it’s so expensive, the app should be spotless and unfortunately it’s far from that..Version: 1.9.4
✓ Cannot connect with deviceMy UFO could not be connected with the app although I have tried a lot. $279 would be a big waste and this app is a rubbish!.Version: 2.1.0
✓ So SAD!Is really sad that I paid a lot for the Foreo and the app DOES NOT WORK. I see a lot of people are talking about it and you guys haven’t solve the problem. So maybe is not worth it for you guys to fix it, but it would be super cool to have the opportunity to used. I don’t understand why you guys advertise in the package when it doesn’t even work. If I could give it “0” I would, just sad that a lot of ppl had asked and the problem remains there :(..Version: 3.2.7
✓ If the app is anything like your product..What’s the point of this app? Don’t force people to sign up to an app that doesn’t register the device. I haven’t even used the Luna mini 3 and I’m already planning on returning it. Simply because the app was frustrating and in the end didn’t work so I’m assuming that the product is like your app. Terrible marketing strategy..Version: 2.8.0
✓ AwfulI bought the UFO on eBay (still paying a lot) and have been using the advanced masks till this point with no issue. I now cannot use them as you need to be logged on with the device on the app to use them, but the app tells me the device is logged elsewhere. I used the chat option and the support person who answered said to contact customer service - weird to have a chat option that then directs you to email!.Version: 1.8.7
✓ The app is boringThe products are amazing but please perk up this app! The products are way more effective with a good app- its a unique thing about FOREO products so please listen and make improvements to the app! Skin analysis with fofo is very minimal and basic! The UFO could have loads more too such as battery level and number of mask uses, fofo app could also be customisable for length of cleansing and have the ability to record improvements and amount of cleanses as it currently doesn’t and has a sad face!! This app should also have ways to encourage more use of the products otherwise it just becomes a gimmick and doesn’t get used- discouraging one from buying more products! I barely use the UFO anymore as it’s not so easy to use with or without the app- the app doesn’t really spark joy for me, and using without the app defeats the object, plus not easy to select leds ect. I’d love a choice to use both with and without and for it to be easy to choose. A fulfilling app is amazing for a luxurious treat however if battery is low or you’d like to listen to music while masking use of the app isn’t possible!! Please please please improve it!! Please listen to your loyal customers!!.Version: 1.7.0
✓ Great potentialI think the app and the premise of the product is great! The actual device works so well and I have already noticed a difference in my skin after 3 days. I wish there was a way to see the history of my skin and track my improvements. I also wish you can see your skin profile without having to have the FOREO on. I also think it would be great if once you have your skin profile you can access tips on how to treat your specific skin type (what products to use, routine to follow). I would also like to know what the sensors are sensing and how they come up with the skin age so you can specifically target problem areas. I think the potential of the app is there, but I think there are so many opportunities to improve. Love the product and am looking forward to (hopefully) a lot more enhancements on the app!.Version: 1.3.0
✓ You lost meI will never buy your product anymore..Version: 2.12.0
✓ Terrible appDevice doesn’t pair with app. It worked better without the app..Version: 2.8.0
✓ Is like downloading one of those old pirate software websites as an appThe app does what is supposed to do, sure, but not before exploiting every single opportunity to spam you with advertising. And is apparently useless if you are that person who don’t keep receipts of purchases. I’m not even logged in and I got 2 advertisements, one of them full screen with a timer. Then is all more, inspired by every single monetization scheme on the planet even if it doesn’t make sense. They keep banners with sale deadlines, advertisement first page, advertisement in between functionality, I’m afraid of even giving this app push notification access. I get it, the company needs to make money, perhaps they are struggling. But this is NOT the way. Fire your marketing and product people and focus on delivering delightful experiences. Feel free to sell things on the app, but make that a secondary thing. I want an app I can use to have a smart face cleaner, period..Version: 3.7.8
✓ KEEP JUMPING OUTJumped out everytime I try to get into the app.Version: 2.9.3
✓ App doesn’t connect properlyTo turn on the luna 3 and have it to recognise the app is a arduous and painful process. The iPhone Bluetooth doesn’t even recognise the Luna 3, so connection is very spotty. When I click on the on button, the Luna 3 starts the cleansing mode and the start screen for the massaging doesn’t get activated in app. Go fix the app please. It’s ridiculous to pay 300 bucks and have a badly executed app.Version: 2.9.3
✓ Weeks of app issuesThe whole app is in locked Portuguese which I know was a development error instead of providing a Portuguese option but now the app is stuck in the language. I cannot even register my product or change any settings because I brought the product after this app issue occurred. It’s been almost a month of me not being able to use the nice and expensive product I brought with any function other than ‘go’. Been in contact with customer service many times and all I receive is ‘sorry’ and ‘we’ve flagged your issue specifically’ with no resolution in sight. SO FRUSTRATING as the whole product relies on the use of this app..Version: 2.10.0
✓ Like the product but app needs some workLove my FOREO ufo mini 2 however the app needs some work. For example, I love the green tea mask but I can’t use the correct LED elements as I don’t have the cryo cooling in the mini: it would be useful if the app, which knows I have the mini, could customise the routine for the green tea to do the pulse/LED treatment without the cryo element. It is frustrating that this has to be done manually. Also, on the customise section, it would be good if an explanation of LED benefits could be provided for each colour selection as this requires prior knowledge currently. Also, it doesn’t show how to clean the bit the mask goes in, only the silicone brushes..Version: 3.2.4
✓ The most USELESS app everVery challenging to pair my device with the app, impossible to switch on the massage mode. This app is literally for nothing!.Version: 2.8.0
✓ WthI have to download an app to make this thing turn on. Why? I can understand having an optional app functionality but IT IS A MOTORIZED SCRUBBER WHY DOES IT NEED TO BE REGISTERED??.Version: 3.6.8
✓ Fix the app(five stars for the Product and how well it cleans, my star rating for the app is -5) When I first got this I could connect to my phone with no problem, several updates later and it takes forever to try to update, I’ve given up on trying to connect to the app. Also I wish it wouldn’t put my chin in the same cleaning “scan” as my cheeks, they are different areas and need to be treated as so. I also liked how it originally said the skin age in years instead of the -2years that it does now, (- 2 years from which age ?). I also wish I could see my data and profile with out having to be connected to the device all the time. There’s a profile tab for a reason why not store our data there so I can look at it as I please. As for the product itself I really enjoy it, and would like it better if the app wasn’t so difficult..Version: 1.5.2
✓ Extensive Unresolved App Glitch!Unable to obtain my personal routine. The app freezes up after sensor reads right check. I first came across this issue several months ago and just assumed the issue has already been addressed and a team was already actively debugging the app and would see an update being rolled out shortly.... Several months later, same issue! Others have posted on the same issue, which verifies to me it is not an isolated malfunction of my devise. The most disconcerting to me is the complete lack of any acknowledgment, feedback or follow up from the FOREO team regarding this major issue. The main premise of your product is the interactive aspect providing a personalized cleansing routine to each individual. Why is this issue not being acknowledged or addressed to your customers? The app is 50% of product you are advertising and selling. Without the app and the ability to complete a successful skin analyze this product does not provide a personalized cleansing routine, which looses all its lure in my opinion. This function was the selling point for me! Would someone please shed some light on this issue? Is the issue being addressed? If so, would someone kindly provide an expected time?.Version: 1.7.0
✓ Update your app or get rid of itAbsolutely infuriating app that does not sync with the devices. And yes I have reinstalled the app, turned my phone on/off, turned Bluetooth on/off etc. It finally linked my UFO but refuses to sync my Luna play….and now I’m worried if I reinstall the app I’d loose the UFO syncing so I feel like I’m stuck. Concept is good but the reality is something different and clearly needs to be fixed ASAP. Had I have seen such low star reviews and consistent user reviews I would have not bought this. But will return if changes are not made. Will def spread the word about this product to save others wasting their money if it’s not fixed..Version: 3.3.9
✓ Just their webpage as an appThe app is just designed to sell you more of their products. The functionality aspect of the app for the products themselves have not been improved at all. The unfortunate thing is that you need to download this to use the products, only to be bombarded by an extension of their webpage, pushing other products onto you, when you just want to be able to use the product you already purchased simply..Version: 3.6.5
✓ Just awfulPaid so much for this device and the app is the worst app ever!!! full of rubbish adds and just impossible to get working. I work in technology and I know tech better than most and this app and hence the product (as the app is tied directly to the product), is the worst technology I have encountered in the last decade.... what a joke!.Version: 3.5.0
✓ AdsI love my FOREO device; however I am giving the app a 1 star because I need the app to use my device, yet they force me to watch an ad every time I open the app. I’ve already paid a lot for the device - please let me use it in my daily routine without having to wait for an ad to finish every time. Also I am having connection issues, but today was the first day I’ve experienced that.Version: 3.3.1
✓ Great machine… BAD APPApp connection problem ALL THE TIME.. and today my device even disappeared from the app when I’m most ready to do my foreo ufo2 mask. Had to delete and reinstall app to get my device back. Wish I can just use the machine without the app. NEED A BETTER APP Foreo!.Version: 3.3.4
✓ Doesn’t work at allPoor user experience. Seems as though it was made very cheaply. Will definitely be returning this.Version: 2.7.1
✓ Useless app, and no way around itI have 5 FOREO devices, all bought some time ago. One of them is LUNA - where the settings can only be altered through the app. Now, after the app update, the app claims that I have no devices, as I have changed my email on the FOREO account some time after buying and registering the devices. This renders LUNA device useless, since I don’t like the current settings anymore. Considering its extortionate price, it’s a very very pricey “useless”. Charging the premium prices for the devices need to reflect a bit more in the ease of use. Right now they are on the opposite ends of the spectrum..Version: 3.5.5
✓ Not working again and again and againWhat is wrong with this apps? Every time we update there is a problem it’s so frustrating. I put the mask on and then it’s not working. Wasted my money on the mask. This happens multiple times!!!!!!!.Version: 2.1.1
✓ App Isn’t Syncing AnymoreI signed up for FabFitfun just to receive this product and while I do love the product itself, the app only worked for the first couple of weeks. It will not let me analyze my skin, which is recommended every 2 weeks by the app and is kept track of on the update. When I click on analyze, it jumps into my right cheek before I even have it on my face and then stops - doesn’t let me move on to the other 3 zones of my face. So now I am stuck with a skin routine that is 60+ days old. Furthermore, the product claims to be completely waterproof - says you can even use it in the shower, but after about a month mine stopped working. I assumed it was the batteries and procrastinated getting new ones because I didn’t have a tool small enough to open the base. When I finally did, however, it looked like water had gotten in it and the battery had leaked brown ooze everywhere. The new batteries have it running like new but my skin routine still won’t update so I’d honestly rather just turn the thing on and let it run instead of using the app..Version: 1.5.1
✓ TerribleI have had my ufo for a couple of weeks now. First few times using it was all good working with the app and also using it manually. Now it won’t work with the app and yes I have deleted the App and reinstalled, deleted all cookies and cache and turned my phoned off then back on and still not working. I have even turned Bluetooth on and off and still no good. I cannot even get it to do one of my treatments manually so has my device stop working after a few weeks? Not impressed with this machine at all. I expected much better from Foreo as there products are not cheap..Version: 3.1.5
✓ Doesn’t sync/connect as per other reviewsI have bought mini bear today. Charged, updated my phone, installed the app, deleted the app, reinstalled the app and still won’t connect $329 and it won’t do a thing. Would love to use it but will be return it tomorrow as this is absolutely ridiculous.Version: 3.4.0
✓ New update pros and consI’ve had my Luna fofo for three years and overall it’s a good tool and the app isn’t terrible but it’s not great. I like with the updated version that I can manually make a cleaning routine with my fofo. But I don’t like that the measurement only measures one part of your face, it used to measure 4. I have dry cheeks but oily t-zone so now it bases the routine on one section of skin. Wish it was the old way. I do like that the chin is a separate zone now. Overall, could be better but could be worse..Version: 3.0.4
✓ Awful, frustrating experienceI had the same experience as the other negative reviews for foreo BEAR: Pressed the button for 5 secs, nothing happened. I followed the advice customer support has given to other user in here and it worked . Next, it wouldn’t register the product even though I have all the info and receipts. You can’t use the device without the app, so I was left with this expensive device that I can’t use. Also, no customer support on a weekend 🤦🏻♀️ I was expecting better from FOREO.Version: 3.3.6
✓ User unfriendly gadgetsI spent more than 3 hours, still can’t connect it..Version: 3.0.0
✓ Unable to connect to phone for so many months 🤯Bought luna 3 plus many months ago, never could connect to my iphone 11 pro max.. after several updates on foreo app until now, STILL couldn’t manage to use the app for my luna plus 3.. so what’s the point on buying this if I couldn’t use any of its function?? Come on Foreo, please fix this problem.. it’s been too long.. and I see I’m not the only one who got this problem. Pretty please fix it asap.. why put the premium price tag if it doesn’t even work properly?? Thanks..Version: 2.12.0
✓ Registration errorI am using iPhone 7 and I want to connect Luna Mini 3 to my phone but the registration is not possible for this device..Version: 2.4.0
✓ App Needs WorkThe FOREO devices are great but the app is not. I didn’t know that you needed to register them on the app before using. The app gives the option to take a picture of the barcode to register but the camera is out of focus every time. I have multiple devices and found this to be the case every time. I double checked my camera lens and it’s not my camera. I like to play music on my phone when I’m doing self care and when I open the app my music will stop playing. Sometimes the app disconnects from my UFO and says I’m out of range when I have my phone in one hand and the device in the other. It’s inconvenient when I’m mid treatment. I like the option to manually change the color of LED light. The app gives you the option of choosing heating or cooling when using the UFO but it doesn’t let you pick the degree of hot or cold, it fluctuates on it’s own. It would be nice to be able to pick the degree you want it on. I really enjoy my devices but I would like to see improvements on the app..Version: 3.5.5
✓ AwfulDisconnects from device around 5 seconds into the “relaxing treatment” happened probably 50 times I can’t get it to do a full treatment. Least relaxing experience possible. How don’t they fix this..Version: 3.7.3
✓ UselessThis app doesn’t work on my iPhone 7 Plus. After connecting to Bluetooth and trying to do a skin analysis, the sensors did not work. Not sure if it’s a software (app) or hardware issue (forea). Great concept that is too complicated to figure out!.Version: 2.3.0
✓ Not even basicThis app needs urgent revamp! Please listen to all the customer feedback! Not even basic functions in place/working. Supposedly there should be various massage options but not appear on the app, or does that mean the brand new Luna3 I purchased is faulty? It really shouldn’t be that difficult to add some functionality where we can track treatments done so far, daily cleaning time, personal trends etc. Please listen to us!.Version: 2.1.1
✓ UselessAfter spending 10 mins trying to figure out how to connect it to my phone, it ended up not analyzing anything. It was stuck on the “right cheek” screen. I’ll use the device to cleanse my face, but the app is being deleted. So disappointing..Version: 1.4.1
✓ Really degrades the experience with luna 3I have a luna 3 and because of how non user friendly the app is, I haven't been able to use the extra features. Every time I open the app it asks me to log in. This extra step takes too long and makes it too much of a chore to use the app. It also won't let me register my Luna 3 and it asks me to pair it every single time. I've been using my Luna 3 without the app for only regular cleansing..Version: 2.6.1
✓ The new version is horrendous!If something isn’t broken then why fix it? Clearly no one told that to Foreo who have destroyed a completely adequate app with an absolute pile of rubbish! The app now strips users almost entirely of manual controls on the UFO devices, the full colour spectrum has been removed and now only offers you 5 or 6 colours! You can’t toggle between hot and cold whilst using the device as previously possible! Intensity levels are removed and replaced with just High or Low and you can now only use the device for a maximum of 180 seconds! The presets are glitching, the LED colour doesn’t match what the app is telling you it’s using! If all of the above are not rectified within a few weeks I will be returning my UFO 2 for a full refund!.Version: 3.0.0
✓ UFO won’t syncHopeless and frustrating as my UFO will not sync. The app keeps telling me to turn on my Bluetooth, even though it’s on. Can’t register my device as the app does not recognise the serial number. Left two messages. No response whatsoever. Their starting a conversation’ is not available..Version: 2.1.1
✓ So unimpressedI wasn’t too keen on having to download an app to use my Bear, but am even more annoyed now. You’d think a required app for a $300 device would work, but first it wouldn’t find the device, then I tried later and I was able to pair it but the treatment didn’t work. I kept starting it and it would just sit there, not doing anything, the only option was to stop it. Opened and closed the app, same deal. By the time I finally got it to work the serum had completely dried on my face causing the device to drag as I pulled across my skin, not at all a great user experience for my first time attempting it. I suppose I also expected more treatments if I have to download an app just to use it. There’s just one 2 minute treatment. I may end up returning the Bear and going for a Nuface after all. Having the ability to use the device linked to any app, let alone an app that doesn’t work properly, is feeling more and more like a deal breaker.Version: 3.1.4
✓ App needs improvementI deleted the app and updated but the app can’t read the bar code. No way to control the luna 3.Version: 3.2.4
✓ Stupidly at its bestSeriously this is nothing but a not user friendly advertising app. Had purchased a FOREO Luna and loved it. Will not purchase anything else drive by a app..Version: 3.3.1
✓ Facial brush relies on an broken appThis is absolutely ridiculous. It’s the third day since I received my new mini3 facial brush. I pressed the button but it won’t start, downloaded the app but the app is totally messed up and customer service told me to try again in at least 24hours later. It’s now 48hours, still can’t start my brush because this broken app just won’t activate the brush. I mean, 1. It’s a facial brush! Why is it mandatory to connect to my phone to use it???? 2. Whoever came up with the idea of “hey why don’t we add Bluetooth to the brush so it looks fancier” should be fired. 3. Seriously, I spent over $250 and waited for almost a month to receive it and this is what I got?????? 4. I really liked FOREO products, however their product packaging (especially the ISSA toothbrush) really is a joke and now this new Bluetooth activation feature, does creating infinite problem to messing with people’s life give FOREO team satisfaction? This brand is really messed up..Version: 1.9.1
✓ Love the device. Hate the appPlease allow us to remove old devices from our list without having to connect to the device first. This is an easy fix from a coding perspective. It makes no sense that you have to connect to the device to remove it from the list of devices in the app. If people want to remove a device it’s probably because they don’t have it anymore. Also the find my device feature is essentially useless as it also requires you to connect to the device first by pressing and holding the button on the device and the device turns off pretty quickly after not using it. So if you don’t know where the device is chances are it’s off so it’s not going to connect. This is harder to fix so you should just remove this option. Like I said above I love the device but the app was obviously designed by someone who has no idea what they are doing. Fix it..Version: 2.9.3
✓ Lots of faults£249 for the FOREO ufo. Cannot get it to register - repeated error message but no explanation or alternative course of action offered. Can’t register my purchase so can’t use my pricey much anticipated product. Can’t see how you would scan the masks. Am even wondering if this is the right app but on searching for “FOREO” nothing else comes up. I have a few FOREO products (toothbrushes and Lunas) and they are hit and miss - the higher tech ones are often faulty. The designs are good but the user experience and support is sloppy..Version: 1.9.3
✓ The app doesn’t workI’d give this app a zero for this error. I have the UFO which doesn’t work without the app and the app will not load my data. This means I now have a £170 paperweight. When the app is working it’s a good experience and I do really love the UFO but if you make your expensive products only usable with glitchy tech it renders them a waste of money. Please can this be looked into asap.Version: 3.3.5
✓ Hard to use. Not much function. Cannot connect1. Had to log in every single time using it 2. It only has two mode at the moment ( matches with the mask) and frankly they are useless. Nothing like advertised. 3. Had so much trouble connecting my ufo device to the app. When it doesnt connect the ufo is just a brick. I have been a big fan of all Foreo’s products now this one is a massive let down. Save your money guys its not worth the $250.Version: 1.0.0
✓ CantconnectUFOWon’t accept serial number from bar code, doesn’t detect UFO at all ! HELP.Version: 2.2.2
✓ FOREO reviewThis app works just fine for me I was able to connect my device and it works without glitching.Version: 3.6.2
✓ What’s wrong with this App??I can not connect this app with my Foreo, what can I do right now??.Version: 3.2.3
✓ Could be betterI’d like to see a ‘history’ function included in the app. It’s all well and good to analyze your skin to customize your routine, but I think it would be beneficial to be able to go back through previous analysis’ to compare and track progress. This would also enable you to track progress against lifestyle factors ie. diet, stress, new products etc to ensure skin stays in optimum health and you could cut out/reduce anything that is obviously having a negative impact on your skins health and increase anything having a positive impact..Version: 2.1.1
✓ What is going on guys!!The UFO costs almost $400 Canadian and the app is horrible. I got the UFO through kickstarter and haven’t had any problems at all. Then I got a new phone had to down load the app again now it will not connect no matter what I do, and with the UFO where the heck is the bar code?!?! Keeps says wrong bar code. Fix this problem ASAP.Version: 2.2
✓ Great product, terrible appApp is a piece of trash (or is it the Fofo’s sensors?). Sometimes it takes forever to get a reading, for no apparent reason (although it reads my finger immediately every single time)..Version: 2.11.0
✓ Useless thingThe last version was better and that you need an phone to wash your face! I do not recommend this app..Version: 3.0.0
✓ Rubbish ...I have plenty of FOREO devices. My latest being the bear / bear mini / UFO 2 / Luna 3+ and all the devices are excellent but the app is appalling. I don’t think a device should be released that only works with the app if the app isn’t first class. I already had the UFO (bought on Kickstarter program) and I used to be able to adjust the settings / light colours / sonic vibration level and now I can’t do a thing except use it with a mask. I want to be able use both my UFO devices with my own serums. The program for the bear has a flaw in its program; in the last jaw section it slows down as if it’s doing the forehead... why ... As well, there are plenty of other errors on the Luna programs too but I really can’t be bothered to document them all. Come on FOREO the app should be first class like your devices or your devices should run completely without the app!.Version: 2.10.0
✓ Absolutely Terrible App, Will Drive You Crazy!Update: I’ve given up and just stopped using my FOREO UFO device. It’s just not worth the hassle. Of course that means I’ve stopped buying the masks as well. I received a generic response from the developer saying that they’re implementing feedback, but it’s too late. FOREO does not seem to be taking the app feedback seriously and will simply lose customers as a result: — It’s a shame because the products are great, but FOREO needs to get their money back from whoever they paid to build this crappy app. A few issues: - The barcode scanner is hard to use, really annoying to have to scan a barcode every time I want to use the device. Sometimes takes multiple tries. - The “soothing voice” and awful fake spa music cannot be turned off, and will literally drive you crazy if you use the device morning and night. - The app cannot be used in the background, so if you switch to another app the cycle stops. Essentially you are forced to do nothing but listen to a fake soothing voice and awful music for the entire cycle. Again, this will drive you crazy. I’m on the brink of just throwing the device away because it’s such a frustrating experience. FOREO, please fix this, it’s absolutely terrible. Ditch the soothing voice and music, build a proper app that actually works, and just keep it simple..Version: 1.6.0
✓ Update from 24 Jan removes functionalityI have a Luna 3 Plus. It wasn’t working when I purchased it prior to Christmas 2020, but Foreo encouraged me not to return the item because a software update was being released. I waited, and finally I was able to use and customise settings on the Foreo and the device remained connected to the app. Since the update on 24 Jan 2021, the Foreo is unusable again. Despite the battery being half full, the device wouldn’t start at all in the simple cleanse function after the update. I charged it overnight and then I was able to use the cleanse function again (without the need to connect to the phone. When it comes to connecting via Bluetooth now however, I’m unable to use the treatment function as the Foreo keeps disconnecting. I’m also unable to update the Cleanse settings for the same reason. Once again Foreo’s app has rendered my expensive device useless..Version: 3.0.4
✓ Seriously who designed this app?This doesn’t even deserve 1 star. It’s bad enough I have to use an app to start my device, but now you’ve updated the app with so many design elements that I can’t find the button to actually USE the device! What a useless update this is. You’re trying to sell me more products rather than letting me use the one I have and wish I hadn’t bought. No product is worth this hassle. Did no one in the meetings think, “hey maybe we should make it clear how to actually start the device?” If I hadn’t sunk so much money into this one, I’d be trashing it and now I’m stuck with an expensive paper weight cause it won’t work to wash my face, only massages. Guess I’ll use that at least to massage out the wrinkles of amazement at how stupid this redesign is..Version: 3.0.0
✓ Doesn’t connectWho sells a product like this that has to connect via Bluetooth. I would never have bought this Bear had I known and it’s not cheap!!!!! No matter how many times I try it won’t connect via the app or my own settings. Really really bad.Version: 3.3.5
✓ App is uselessOwning a FOREO ufo2 but app doesn’t do justice with the expensive gem. Did someone even try to use the app along with the device before the app was launched ? No Option to use the temperature in Smart Control. Device itself will keep running once turns on . There is no way temperature can be controlled. I wish there was a option to enter a number even though you can save Options for offline but they never seem to work ..Version: 3.5.8
✓ DisappointedTerrible app. Not working with my Luna 3 plus which I spent nearly $400 on it. Had so many issues registering the product as it was complaining not recognizing the product. It also disconnects and drops the connection every few seconds when in the using mode. Contacted customer service and they just told me to update the iOS and reinstall the app which I have done many times. Money is completely wasted when you can’t use the gadget with the app..Version: 2.6.1
✓ Stupid appFOREO is letting go its reputation. I was a fan for years but this device+app combo frustrates me so much that I discourage anybody buying it. The device itself doesn’t outdo sheet masks for me so far in terms of instant effect. But this review is about the app- which is a joke. It doesn’t remember the device so you have to “scan” every time. You think you can bear the waiting because it’s the same for some other Bluetooth devices. No. It doesn’t keep your credentials so you have to log in at each use. For that 50% of the chance that you get into the main page before you curse and give up in the middle, the actual program acts like a timer that counts down 90 seconds. This reminds me of the dummy meaningless apps first-year programming students design for their projects. My last hope rests in the other functions that are “coming soon”..Version: 1.0.0
✓ DO NOT BUY!If I could give this app a negative rating, I would. You can’t operate your UFO 2 without the app. The app never let me sign in so I couldn’t register or activate the UFO. I tried Chatting with an agent. That didn’t work. Then I got an email essentially telling me that I was stupid and must have forgotten how I created my account. They wanted me to create a new email account and then create a new Foreo account with that. No sir, not happening. This $300 (made in China) item is being returned. Stop circle-jerking people around and be honest about how crappy your app is!.Version: 3.6.0
✓ App not connecting to my luna3 plusAnd I sent several requests for support still no answer from them , the app just tells me to hold power button for 5 sec and if by any chance after 6th attempt it connects, 3 seconds later it tells me connection is lost and do it all over again . It’s so frustrating after 3 days I still am not able to use it..Version: 2.9.2
✓ I paid $200 for adsWhy is the software for my $200 piece of hardware filled with ads for other products? Remove them. Remove them all..Version: 3.7.0
✓ Love the device - want more from the appI love my new foreo ufo and it is working really well on my skin. The app is user friendly and easy to set up. The only reason for three stars is that there isn’t that much on the app. All it does it connects to your device and allow you to scan in a mask and take you to the foreo website to buy a mask. What would be great is if you could use it to customise your foreo ufo routine ie choose your led light colour preference, hot or cold or t sonic intensity. Hopefully in the future because at the moment you are limited to the 7 mask settings. Also would like to have a diary in my profile to log when I use a mask and which one/ how long etc. I thought that setting up my profile would at least allow me to keep a record like this. Please add to the features. Love the device but app could do so much more.Version: 1.6.0
✓ Terrible product managementI work on apps and products that have Bluetooth connectivity. I have to say, the product management team behind this app and it’s association with the Luna 3 should take a long hard look at themselves To require a user to connect the device to a phone via Bluetooth in order to unlock it to make it usable is downright user hostile. We couldn’t get it working on one phone after numerous attempts, eventually got it working on a second Enter the second problem. Now our Luna is paired to the wrong phone, with an Apple generated email address. I can’t connect it to the intended phone because it says the device is already registered to another phone. Note this has nothing to do with Bluetooth - this is another user hostile policy that product management has layered on top, to prevent device connectivity I can in no way recommend Bluetooth enabled versions of the products from this manufacturer. Terrible choices that impact customer satisfaction. As someone who works in product management, I can only shake my head.Version: 3.2.9
✓ DisappointingI bought this as the description online and the on the box of my FOREO it suggested the app would calculate your skin age but this is inaccurate. There is not this function on the app. The only thing the app does is measure your moisture level. Very disappointed as this was one of the main reasons I bought this and one of the things that differentiated FOREO from other electric skin cleansers.Version: 3.0.0
✓ Taken away the best feature of the ufoYou’ve taken away the best feature of the old app. Being able to use the lights of the ufo 2 without using a mask. Sometimes you just want to use the lights and now you’ve taken that away. I think we should have that option since you pay so much for the device you should be able to choose how you would like to use it. Please change it back..Version: 3.0.0
✓ Garbage App - ruins (otherwise) good product experienceThe Foreo App is shockingly bad. Not only have they made it the least-intuitive possible, they’ve now begun advertising before you’re able to access the app(?!). I bought the Luna 3 with the expectation that I was buying a premium product with premium features. While the device itself is great, the functionality is limited without loading the app. When you do finally load the app, navigating to the right place is a pain. Finally, the treatment programs are AWFUL. The robotic instructions are far too fast and overall bad. I was excited to use this feature, but stopped within a week of getting the product because it was annoying and unhelpful. Now i avoid the app as much as possible - which is difficult to do since a lot of the features are app-controlled only. FOREO, you’re failing at the finish line here. I like your physical products, but given the state of your app, I will not be buying others, and will actively discourage people from purchasing your products until something changes. Hoping for a massive update in the near future. If an update is pushed, I will update this review..Version: 3.3.9
✓ Not user friendlyI purchased my FOREO UFO today, and although the product itself is great, the app is very below par. I cannot register my device through the App, and according to Foreo’s website, this is the only way to register the UFO and therefore to activate the warranty. Please fix this glitch / the app!.Version: 1.2.1
✓ The App is not workingI have my Foreo for a few years. Since the App update, I cannot open it. It keeps shutting down. I am from Canada, is the app working for north america on Iphone? I hope this problem will be solve soon as I have a few masks still to be used..Version: 3.2.1
✓ Stupid designI have not expected Luna mini 3 has such a stupid design - that we cannot control when to turn off the device. It keeps vibrating for the amount of time set up on an app, but we do not always use the device for the same amount of time!.Version: 2.9.1
✓ Very basicThe app is very aesthetically pleasing and easy to navigate but it is extremely basic in content. There are no options to customise your treatment as mentioned in advertisements. All you can do is select for the UFO to start a treatment (can’t use the heat, light etc separately). Also there is a link to buy more masks that charges you £9.90 for the masks PLUS £9.90 postage, making the link useless as it’s so much cheaper to go elsewhere. Needs a LOT more updates to match up to the price of the device.Version: 1.0.0
✓ Splurged on a UFO 2 and the app is a let downVery disappointed with the app. It’s my first Foreo purchase. The app does not do much at all - the emphasis is more on their shop and products. The product packaging leads you to their website which has no product support - just the same as the app: their products. There are no clear instructions on how to use the UFO so I turn it on and it just starts heating and vibrating - the app and ufo connect but you have no idea what it’s doing! The custom function has very limited functions. It’s just not very intuitive..Version: 3.0.1
✓ Expensive Products shouldn’t need app to workPurchased expensive Bear but app not working. Foreo support just says ‘we are aware of app issues. You’ll have to wait for the fix before you can use device! This is ridiculous - one should not have to register device on an app just to get to use it. Extremely disappointed! If you know app is faulty then stop making your customers hand tied to it!!!!.Version: 2.10.0
✓ UDPATE (NOT!)My Foreo Bear seems to be working very well prior to the new update. However, since the update, I have noticed the intensity of the microcurrent is now much much less as if its just now mostly pulsations. Also, synching between phone and device has become troublesome. If there’s anything, the recent update just messed up everything that seems to be working just fine before..Version: 3.0.4
✓ Terrible designThe device itself is quite nice. I don’t buy all the hype about the effects but it’s nice to have a timed massage with heat while applying skin care. The app is freaking terrible. I wish I’d checked the app reviews before buying this device. The guided treatments are from a robotic voice which isn’t relaxing at all. At what this device costs, surely they could afford a human to do the voice over? The overall experience of starting and ending a treatment is very awkward, like interacting with a person who has no social skills and doesn’t know when to stop talking. The how-to information is a PDF that is impossible to read on a normal size phone. Other screens just make no sense. The app looks pretty but feels terrible to use..Version: 3.6.7
✓ App connection issuesI am usually got logged out from the app, the app is disconnected with no reason even when my network is still working, this is annoying.Version: 3.3.8
✓ Not in syncHave been using for a week and cannot get this to work in sync with the device. Also the device doesn’t function on the same level as I’ve selected on the app; all five levels light up whichever one I’ve selected prior to starting treatment. I’ve tried deleting and reloading. Stopping and starting. Have contacted seller. Frustrating. Also find it very annoying every time I open to have to see an ad for another product before I can get going..Version: 3.1.2
✓ Good product, disappointing appI am very disappointed with the app, I didn’t expect it to be like that. I thought it has a lot more features but in reality you can use it just for buying new products and to register your device. I have the luna fofo device which works nicely but I bought this product for the analysis of the skin that was promised and I can say that I am disappointed by this. I wouldn’t recommend this product just for the app, maybe it works better with the others..Version: 2.0.0
✓ Do not buy a FOREO UFO 2!!I was so excited to get my UFO 2 device and start masking! Unfortunately, I am unable to do so as my device will not stay connected to the app and cuts out after 3-5 seconds every time I use it. I contacted customer service who advised to make sure the battery was charged (can confirm it was charged) and then delete the app and re-download which I did. The same problem happens and the team has no other suggestions. This is not good enough considering the incredulous cost of this device. Please don’t waste your money until they have fix this issue..Version: 3.1.4
✓ Can’t set up without proof of purchaseI received a device as a gift but cannot set it up without proof of purchase. I understand this makes sense to prevent theft but the person who gave it to me no longer has the receipt and each time I tried to chat to the help centre it said no one was available..Version: 3.5.8
✓ Can’t connectI cannot connect my Mini Luna 3 to my app... I’m doing everything right but I get nothing. I wish the app worked so I can see the special stuff!.Version: 2.8.0
✓ Terrible app undermines expensive productI have a UFO 2. I can pair it with the app, but no matter which mask I select it always runs the same program, never the one I choose. For $400 I expected a product that worked as advertised, but this is nit what has happened. I can only use masks on one setting, which is 90 seconds with heat and red LED. I prefer the cooling masks but can’t use them!!.Version: 3.0.2
✓ Released app too soonThis app could have been a game changer in skin care if it wasn’t in beta when the product was launched. I have gotten the fofo to work up to a certain point and then it just repeats itself. Sadly, from reading blogs, etc., I’ve gotten further with it than most users. If I were to continue to follow the instructions on my iPhone, I’d still be washing my face, days later, with the cute little fofo. I haven’t been able to get it any further than to wash my nose! Please update the app if this product has hopes of selling. I can see that FFF was a beta testing group for the product, but feel we have a voice in numbers and I have yet to hear from anyone who has been able to complete the process for which this product was developed. Do not like to see ads for products to use when the app doesn’t get me far enough to see why I would need to buy them. I think the developers should concentrate on a working app before marketing add ons.Version: 1.2.1
✓ TerribleThis is a terrible app, I have contacted customer service to try and get help to connect my UFO, they said it’s registered to my account but it won’t show up in the app. I have signed out and deleted the app about 5 times and still nothing. For buying a product worth nearly $400 and the app that tells you how it works but doesn’t work makes it very frustrating. There have been two app updates since and I still can’t see my product..Version: 1.10
✓ What a terrible pointless appI work in data and digital services and I cannot understand beyond a vehicle for collecting data on your users and enabling the registration of a device, what the actual point of this is. As a user I want to use my foreo luna- but guess what you can’t until you register it. I expected there to be some payoff but from what I can tell it’s a pointless grab at data and customer info. What a terrible terrible vehicle for a good product.Version: 3.3.1
✓ Good concept but app needs workThis app has definitely improved since the first iteration, but it still has a ways to go. There’s not much to interact with in the app and there’s no way to get more information about the ratings FOREO is giving you. I would like to know what my “skin score” means and more about my skin type. In the first version of the app, it would give suggestions based on your skin type, such as “use two different moisturizers for combination skin”. I wish they would bring that feature back. It was also nice how you could activate the Luna Fofo within the app. I feel like now I have to turn my Luna Fofo off then back on again when it’s connected to the app to cleanse. Overall, the app looks nicer but it was more functional in the first version..Version: 1.5.1
✓ App keeps crashingTried opening app a few times but it closed on its own. Hope they can fix this..Version: 3.5.8
✓ Awful appLike another review said, have to reconnect your device every time you use it. Purposeful walls so you can’t use certain masks with the UFO mini (the less expensive UFO) so they can make you upgrade. Bad customer service to boot..Version: 2.12.0
✓ I always face problem in connecting the device to the AppI used the two devices UFO AND THE BEAR for a month then after that I started to fave a problem in connecting the devices to the App which is really frustrating and make the devices useless , so please fix this problem in the App , when I contacted FOREO , they told me you have to delete and reinstall , it did not work then they remove the devices and I re register them then it worked for two times and again no it is not working I mean no connection between the devices and the phone , which mean I can’t do the treatment.Version: 3.3.0
✓ Update to mandatory barcode scanning is NOT COOL!!Listen, I appreciate the fact that I’m no longer dealing with the sign-in bug each time I use the app now but I’d take it back for what it’s like now! I’m a very reasonable person and I’ve never once written a bad review until now, honest. I also backed the crowdfunding as soon as I saw it months ago & am loving the mask experience despite the drawbacks, but if I’m going to support you I’d like the support in return. SO: I believe a product with such a hefty price tag needs to give the user the liberty to pick a mask in the app and just use it! No barcode scanning!! I will give you guys time to fix the issue (which wasn’t originally an issue, you had the freedom to skip the scan), but honestly if this remains an issue I’m going to do anything I can to deter others from buying the product, including but not limited to scathing reviews wherever I can post them. Sorry for resorting to threats, and thank you in advance if you do follow through!! Much love Foreo ♥️.Version: 1.1.0
✓ LanguageSince downloading the app, the language has been set to Portuguese for some unknown reason rendering the app useless… my phone language is set to french but there was no option to switch the language to English. I’ve not been able to fully use my Luna mini 3 since it was purchased. I wouldn’t expect this kind of problem from such an app that millions of users internationally..Version: 3.0.4
✓ Has potential, but greatly needs improvement.I received the Fofo as a Christmas gift. I don’t have an obvious “skin type,” so I figured the Fofo would be neutral option and was intrigued by the sensor feature. So far, I’ve been impressed with the product itself and its ability to sense which parts of my face require more time and vibrations. Some reviewers have disliked the fact that some areas receive more or less time or vibrations - perhaps they believe their skin was misread - but the device is designed to recognize the different needs of your skin. While I’m pleased with the Fofo itself, the FOREO app leaves much to be desired. To start, I find it incredibly annoying that the app can not save my most recent skin profile to be accessed when my Fofo is not corrected. This gripe leads to my second complaint: the skin profile is incredibly vague. What is my skin score measured off of? What do I need to do to improve my skin score? I have no clue. I understand that this app is in its early stages, but these seem to me like easy tweaks that can really make the app something really innovative and helpful. Hopefully the developers will take user feedback into account and give the app a much needed update..Version: 1.6.0
✓ Horrible app—can’t use any device linked to appI can’t log in, I can’t reset my password, I can’t use any of my devices without login..Version: 3.6.0
✓ Why aren’t there more treatment options for the bear?I love my bear, but having only one treatment option doesn’t seem sufficient for a product that costs so much. Surely you should offer treatments for more experienced users and also focussing in different areas of the face? Maybe a bit more imagination?.Version: 3.5.5
✓ Click to downloadWhy release updates if the effect is to stop your devices working. No treatment downloads so I have a bear and ufo with no benefit of preset treatments- sort the app out please or go back to earlier versions when at least the product worked.Version: 3.7.6
✓ So and so.I agree with all the comments about the foreo being so dependent on the app! That makes it very hard to give it to someone else or just use it when your phone is not so smart. Also, please fix the issue with the cooling temperature that doesn’t go below 18 C. And it would be good if It offered a customised treatment according to specific area skin concerns..Version: 3.1.1
✓ Does not workI could not connect my Foreo to the app, I kept receiving the error message “Oops connection lost, please make sure the device is turned on” so I could not use the microcurrent features of my new Foreo Luna 3 Plus. I have returned the device to where I purchased it, would not recommend at all..Version: 1.10.5
✓ Great devices but the app is shiitThe app sucks, always glitches and asks to add device over and over again. For $200 a device, you guys should invest in the app development.Version: 3.0.1
✓ You can do better! You need to do more!To be fair the product itself works pretty well. However, I wish we can soon build our customized routines on the app, instead of using the pre-settled mode for each type of masks. For the current available masks (day & night), there is only red and green light used in the routine, and since the others are still on their way, I can’t even test if the blue light works or not. It would also help if in the count down page the app can give us some information about the routine, for example “heated up to 45C with ultrasonic and red light, to help your skin absorb products.” Also it is troublesome for me to use the app every time I want to use the device. I use them every morning and evening but the device is default to day mask routine. (Seriously, use a touchscreen phone after taking a shower or washing my face with wet fingers is so hard!) I wonder if I can set a default sequence so that I can use the app only when I need to adjust it (instead of every morning and evening!) I absolutely love Foreo and backed the kickstarter project right after I got the email. The device itself works so well by itself, so I expect the app to be just as good. Hope this review can help you guys to improve it..Version: 1.0.0
✓ Really?Products that cost a pretty penny are locked behind a proprietary app. My grandmother is elderly and has no use of a smart phone so it is on mine. Full use of the product should be readily available on the item..Version: 3.7.3
✓ Waste of timeI recently restart to use my UFO and I want to connect it to my cellphone. Not only I cannot connect my device (need to send token) I even receive need to send token message when I try to save my personal info. What’s wrong with that?.Version: 2.9.3
✓ DisappointedI received the FOREO Luna Fofo in my FabFitFun box. I was excited about this product, partially because of the app. While I do like the Fofo, I do not like the app. It is confusing, doesn’t give clear instructions on what do and when. I did at least sync the Fofo with the app momentarily. I placed the sensors on the various parts of my face as directed, but never got the results/analysis of my face. Instead, I was told to clean my face after tapping start on the app. It did not explain that there would be a series of four vibrations with a moment in between each. I had to infer that each section of the vibration pattern was to be spent on one part of my face. After finishing the cleansing, I still did not see any type of analysis. I am honestly surprised FOREO did not get this fixed before the FabFitFun boxes went out. Part of the “sell” with this product was that it came with the app to analyze your skin. I feel like FOREO over-promised and under-delivered. If I were FabFitFun, I would be upset with FOREO and would think twice before including another FOREO products in any future boxes..Version: 1.3.0
✓ Awful appLove the foreo Luna I have. But the app is awful. Managed to get by with it for a while until suddenly all the massage treatments stopped working and said they were downloading, only they never did. Same thing happened with my mum’s. Please sort it - it makes half the features of the foreo redundant if you can’t use the massage setting!.Version: 2.6.1
✓ DisappointedThe application does not communicate with the device, just wasted money on a piece of rubber.Version: 3.7.1
✓ RidiculousIn order to use my device I have to download and create an account. The only use for this app besides buying more of their products. Ridiculous.. let me charge my device in peace without having to register it ffs….Version: 3.6.4
✓ GlitchingIts glitching and not working properly..Version: 3.0.0
✓ Totally awful app. Worst I’ve ever used!I was so excited to receive my FOREO, it is after all an expensive piece of kit. However to learn it all relies on this totally inadequate app is very disappointing. Before you can even use your device you have to register it to this app but it wouldn’t let me do it. It kept saying it there was an error but didn’t say what the error was. Total garbage. Will be returning the product..Version: 2.12.0
✓ Set up own routineI cannot set up my skincare routine. Please let us know if we can set up our own programme. Thanks..Version: 1.2.1
✓ Problematic but luckily comes with good support teamI’ve always enjoyed my FOREO devices but with this new updated app I suddenly find myself unable to connect via Bluetooth to adjust my device setting, was not happy! Luckily I had quick response within a day from their support agent who resolved my connection problem. I made contact both through online chat and email, the chat didn’t help but the agent that replied my email was extremely knowledgeable and helpful, so you might want to keep that in mind if ever runs into problems..Version: 3.1.2
✓ Stop the elitismLove the products, hate the app. To start with it is really elitist to need wifi and an app to work. Please find a way you can still have your products running without the wifi. Then the app in itself is so so so poor- it find forever to find the device and most time needs at least 2 attempts to connect. I stopped recommending to my friends your products because of this app. About time to fix it??.Version: 3.5.1
✓ Poor “analysis” and needs workI got the Fofo in my FabFitFun box and I’m very glad I did not buy this thing at full price. While it is a good idea IN THEORY, the execution leaves much to be desired. The diagnosis of my face changes from test to test (tested twice, immediately back to back and got scores that were 17 points apart), which shows that either scores mean nothing or the sensors are just a gimmick. Either way, this is totally worthless. The app should allow you to set your own routine. 10 seconds with a light vibration (that I cannot change) isn’t enough to clean my cheek to my chin. And it doesn’t even allow time to get your chin! So you’ve got an inadequate “routine” that you cannot change based on unreliable results, and the app doesn’t even explain the scores, additional suggestions, nothing. (Side note: The unit itself doesn’t really seem to clean my skin. My face wash doesn’t even foam up when using it. I’m going back to my Clarisonic.).Version: 1.5.1
✓ Just doesn't seem to workI was hoping this would have improved with the update but sadly it seems a little worse. The packaging scanner to choose your mask doesn't work for me and can't seem to recognise the barcode. Before it was possible to skip this part and choose the right mask by clicking on it, but now I just can't find a way to get past the scan interface. If this isn't fixed them it won't be possible to use any new masks released..Version: 1.1.0
✓ App makes it unusableApp will not turn it on. i'm a tech person and thiught this was a premium product. Its one of the worst apps and products i have purchased in a long time. Do NOT waste your money. Complained to sephora and indigo as well. Both places said they are getting quite a few returns on it. My partner likes the non-app version... but this is useless..Version: 3.3.9
✓ One of the worst apps I’ve ever usedThe device itself is actually really nice to use but the app is terrible. I’ve tried more than 5 times to register the device but it just kept showing there’s an error and I couldn’t see anything wrong. After I shut the app down and open the app again, it showed the device had been registered. I restart the app again and it just somehow connected my device with it. Can’t even adjust the time for cleansing and the strength although the functions should be adjustable. The app is totally a disaster..Version: 2.7.2
✓ Sync voice with actionsMy device connects fine and app is easy to navigate, but the voice directions don’t sink up to the action timings. You eventually figure out on your own how to do it and turn the voice off, but seems like it should be simple to fix it on your end?.Version: 3.3.6
✓ Ridiculous App & TechnologyThe app itself is crap & not user friendly as others have described. Not only that but the skin censor telling you skins age, moisture and score doesn’t seem to have any basis for its information. The actual cleanser is amazing and I use it every single morning. I’ve upped my skincare routine and the app seems to read that I use FOREO every other day, my skin score has gone down and skin age gone up... meanwhile my skin has never looked or felt better. 🤷🏼♀️ I think it’s baseless information that isn’t even friendly to use..Version: 2.9.0
✓ App sound cutting off musicExtremely annoying can’t listen to music while in the app because it cuts it off with its own sound? A joke.Version: 3.7.4
✓ Ads, surveysMust use app to use their product, app has ads every time you open it, have to wait for them to go away (5second timer), only got the app today and it already forced me to take a survey asking personal info (there was no opt out option). Wish I had never bought anything from this scammy scummy company!.Version: 3.7.8
✓ What I ExpectedI want to start off by saying, the sensors on the FoFo are quite gimmicky. Do I believe they work? No way! FOREO didn’t even try to make the product seem like it actually “analyzes” your face... You give the app all the information it needs before you ever even touch the pressure-activated sensors to your face. Besides this annoying fact, the face-wash portion of the app works just as I believe it was intended to. It turns the device on and pauses in between sections. The reason I gave it three stars is because there isn’t anyway to adjust the length or strength of the vibration. It was too short of a time for my cheeks and I didn’t like that it pulsed more around my nose than it did on my forehead. I hope this is something they will add-in as they work out the kinks of the app. Also, the warranty registration portion of the app isn’t working for me... seems to have trouble understanding that my device is already connected. If I try to hold the power button for 3 seconds, it switches to the device page and gives me the option to “start” or “analyse.” Once I click back to the warranty tab, it tells me I need to connect my device..Version: 1.2.1
✓ It is a jokeSo I had a prior FOREO Luna (original one) and worked great and lasted me 3 yrs then I lost it and bought the Luna 3 and after charging it for one night it would not turn on so I returned it and got another one and again it would not turn on after charging it. So I wised up and read the small print which said I need to download an app to turn on the device….unusual but I did. The app wanted my email and proof of purchase and where I bought it from (???) before I could register it after registering the app needed to locate my device before I could turn it on. But the app could not locate my device even after charging. I notice that there is a help icon I read it…no help there….there is a ‘chat with us’ icon and they answered very fast but gave me a long (5 steps) list of instructions including turning off my phone and restarting my phone and delegating the cache de-registering my device and registering it again etc…..ALL this so I can TURN ON A DEVICE YO WASH MY FACE!!! Really! Only buy if u want to be frustrated and have spam emails. RETURNING IT AND NEVER BUYING FOREO LUNA.Version: 3.2.7
✓ Won't register deviceThe title says it all. I plug in all the info. I click submit and it just won't work. Disappointing. I live in Canada... Does that have anything to do with it?.Version: 2.9.3
✓ Too glitchyConstantly have to reconnect the device. Cleansing modes are inconsistent. Some times you can’t access the massage treatments. Takes up way too much time for your routine. Extremely disappointed with this app..Version: 2.12.0
✓ Great product awful appThe Foreo bear is brill. But the app is hard work. There are two big problems. The first is that one has to go through an advert and too many choices to get to the function you need. The second is that whilst the treatments have a sliding scale of intensity, the massage require you to press for additional level of intensity you want. Say you want 6 out of 10. On the treatment rarely used you can slide to that in one sec. For the twice daily massage you need to press the button six times - annoying and unnecessary. Please update..Version: 3.5.0
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