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MyPrivia App Complaints & User Negative Comments 2024
MyPrivia app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyPrivia? Can you share your negative thoughts about myprivia?
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MyPrivia for Negative User Reviews
✓ Just the web siteAll this app does is a shortcut to the web site,and at that I get a notice that my browser is out of date (I’m on the most recent iOS). Does not allow user ID and password to be saved, no ability to use touch/finger print. When searching for a doc, page does not refresh when changing dates. You can’t directly request an appointment with your doc. App appears to be just an interface that poorly directs you to different web sites. Not sure how this app gets a 4.3 when it’s so bad. I’m better off just putting a shortcut on my home screen..Version: 1.9.12
✓ Messages READ remain UNREAD (17%)I began using the Privia app and web page in 2019. There are many issues but my feedback today is limited to messaging. I can write, read, and reply using both the web version and within the app however: There are 7 messages out of 42 that I have “read” but remain marked “unread”. In the app, it shows 7 new at log in but going to the list of messages, they all look the same. Only by changing the filter to “unread” can I see the 7. On the web, each of these 7 are clearly marked as new. This inconsistency in presentation is odd. In both the app and web, reading them does nothing to change the status and I can’t find a way to manually change it from unread (new) to read. I can even move it to archive then restore it to my inbox yet it remains unread. I’ve not seen any other messaging app without the ability to get it right or at least have a way to select and change the status manually. This is such a basic issue you know the quality of this app is lacking!.Version: 2.19.0
✓ Most frustrating app ion my phoneTwo stars for being able to communicate with my doctor, but email would’ve worked just as fine. Zero stars for literally everything else. It is forever giving me error messages and logging me out. My blood pressure rises ten notches just trying to get to my test results. So much clocking to get to what you need. I’ve been using it for over a year, so this isn’t new user error..Version: 2.2.0
✓ Did the developer bother testing this App before release?It’s laughable how not user friendly this app is. The most annoying issue that I am dealing with today is that whenever I go to use the “health” section of the app, it opens the browser for me and forces me to log into their desktop website, which is not mobile compatible. Once I get logged into the desktop site via my browser, it gives an error message that this part of the site is not supported (obviously), and that I should download the app…the same which directed me to the mobile site. I can’t..Version: 2.4.1
✓ LousyThis is my first use of this ap and wish there was another way. It forces me to put all my insurance info online. My doctor already has all of that info. Why do Zi need to put it here where it can be hacked? I attempted to use my laptop for the appointment. Neither my camera or microphone worked with this ap despite the fact that I participate with both ZOOM and Go to Meeting for other projects. When I switched to my phone, I wasn’t given the option to check either. My appointment is tomorrow, so I hope this works..Version: 1.9.18
✓ Even worse now!Well, MyPrivia only made their App worse. An error page shows up when the “messages” icon is used, so no access to any messages. Have to login twice to do anything. No Virtual and since no more messages it’s simpler by phone. My suggestion is that MyPrivia finds something they CAN do or at least get somebody who will make the App what it’s supposed to be. As it is, I’m going to ask my Doctor about switching. If MyPrivia lacks the competence to make a working App, then I have no confidence in how MyPrivia is handling my Health Information..Version: 2.1.0
✓ Terrible, useless appHad to call tech support to find out that I had to change privacy settings in my phone/iPad so the app could work on apple products (this isn’t required with ANY of the multitude of other medical portals/apps I use). The app does not remember login info— have to open “Passwords” every single time. For anything other than messaging a provider, the app redirects and OPENS THE WEBPAGE — it’s not even a functioning APP! Why bother? Just go to the slow-loading, clunky website, because that’s all the app is going to do anyway. Received an email saying I have a balance due. Regardless of whether I click the link in the email, open the app, or go directly to the website, I’m unable to pay the bill for various reasons. Hard to believe intelligent medical practices would ever choose this company to manage their bill paying and records keeping..Version: 2.4.1
✓ Don’t use this to pay billsDo not give your credit card number! I added a credit card for bill payment and am now being charged for bills that are clearly erroneous. There is no detail one can see about billing except date of service and a very brief description, and no info about if/what my insurance paid. So far I’ve spent 45 mins on the phone and still can’t find anyone to help me. I also can’t find, anywhere on the app, where my credit card info is so I can remove it. Horrible customer service!.Version: 2.0.1
✓ Terrible app; can’t access doctor communicationsI rarely write app reviews but I felt compelled to do so for this one. My doctor sent me a message. I could not access it on the web; the website instructed me to download this app. Fine. I do so. But I can’t access messages here either! The app just keeps loading and freezing, or telling me there is an error. Please fix this app ASAP so people can communicate with their providers — and view the information they need to see for their healthcare!! Honestly, what a mess.Version: 2.4.2
✓ Not working on iPad ProSeems that since the last update, this will not allow the app to work on and iPad Pro gen 4 running iPadOS 14.3. Log in check in and function test doesn’t work. Settings for safari set to request desk top and set to request mobile site, still not working. In this time it is most important to fix the app. either fix the app or stop virtual visits, most frustrating. I will give this another shot later today when I have my appointment. If this is not repaired I will be changing providers. Get it right, or state in the emails not working on ipad os, use you phone only. How many people will change to a different provider because of the lack of service and attention provided. It is inexcusable..Version: 1.10.0
✓ Frustrated I even have to use this app•I was sent a bill for a copay I paid and have an invoice for from this app •I have been overcharged and cannot apply my credit to my future weekly appointments •me and my minor child cannot be on the same account like all other apps for our other dr offices. We have to have an email for each person even tho all other apps we have used so far let you have one account (especially to include a minor) and we just toggle back and forth. On this app we have to log in back and forth for each person •when you log in and select remember me, it doesn’t and you still have to log in every single time •just brIngs us frustration. I now have to keep calling my dr office’s awful billing department to try and get a refund (which we still haven’t gotten for weeks).Version: 1.9.14
✓ Would like Apple Health integration. App as it stands is somewhat subpar.This doesn’t seem like a modern medical practice. A modern medical practice would include the ability to view and access any results in Apple Health without having to open up the (subpar) app. I would like to be able to update my pharmacy when I’m not preparing for an office visit, or see confirmations of whether a prescription has been sent. Would also like to see office notes from my doctor..Version: 2.7.1
✓ Terrible app and overall platformMy experience with the whole Privia platform has been complete garbage. The website gives your error messages that certain things (like messaging) can only be done from the app but the app doesn’t allow you to even log in to access anything more than the log in landing page. Not sure if the log in issue is on the Athena Health side of things or Privia itself, but this needs some serious updates and bug fixes..Version: 2.13.2
✓ UselessOnly one person per account. So if you think you are going to share your account with a family member, i.e., your 90 year old mother, be aware, it won’t let you. Simply Ridiculous!! If you did, you’ve locked yourself out and their computer techs have no work around. In addition, all lab results do not populate. Every two weeks my mother submits to lab work. She should receive four reports. Only one report populates. The doctor has to print out the remainder reports. Simply Pathetic!!.Version: 2.19.1
✓ Seriously!?I saw my doctor yesterday, I got a message that I can review the summary of my visit. So I went to their website to see the review which lead me to a page saying I needed to download the app. I downloaded it, then I opened the app and the app sent me to the website, again telling me to download the app. So, I called and spoke to a very apathetic person who treated me like I was dumb. I’m pretty tech savvy so I’m pretty sure the issue is on their end. He had me click on the same stuff I was just clicking on, then put me on hold for about 20 minutes, then all of a sudden without warning they just connected me to my dr.’s office where I left a message. Seriously? Nothing is resolved and I would like to read my summary. I understand how this app is supposed to save time and give us access to our records, but so far it has waisted my time, the person from my Privia and now a nurse that is going to have to return my phone call. Seems like a print out of my summary while I was at the doctor would have saved everyone some time..Version: 2.4.1
✓ MediocreThis app is rather clunky. I’ve been using it for approximately five years, and always have the same issues. The log-in process is the worst. Rarely get logged in on first try, and it’s not me. Unexplained error messages. When I get in, I almost always get kicked out after performing one task. The ONLY reason I’m giving 3 stars is that it’s better than the competition, if any exist. Most of my docs are stuck in the 20th century, in terms of electronic records management..Version: 2.4.1
✓ Website shortcutI agree that it’s not my favorite interface. I have two offices that use it, so I’m stuck. I was excited that there was an app because the mobile site is dreadful, but the app isn’t great. No quick log in option (I get not staying logged in since it’s medical information, but you can’t throw me a Face ID/fingerprint option?) Some of the tabs just send you to the awful mobile site. Navigation isn’t super intuitive. I’m sure the doctor chat and appointment scheduling is a nice feature, but the stuff I want (test results, message history, pay a bill) isn’t good. I don’t want to go to the mobile site, that’s why I downloaded the app..Version: 2.2.0
✓ Not workingWhatever bug fixes that were just done sure didn’t get them all! Every step I follow to enter information results in an error message. Encouraging me to “try again”. After following this advice a couple of times I realized I was on a fools errand. Please test your apps before releasing them. There is nothing special about my setup. It is a modern iPhone that is regularly updated and is connected to broadband wifi. The only possible reason this app isn’t working is that it cannot work due to its defective programming and back end support. Stop wasting our time and corroding our trust in these systems that stand the chance of improving health care in this country..Version: 2.10.1
✓ If I could give it 0 stars I wouldMy doctor is new to Privia and I honestly have considered changing doctors, the app is so bad!! I needed to send a question to my doctor which we always had the ability to do before and it is impossible now. When it takes you to the website to send a message, I select my doctor and then it asks for a location- followed by every clinic associated with the app IN NO GOOD ORDER and NO ABILITY TO SEARCH. Without that information it will not let you send a message. I searched for half an hour and gave up. FRUSTRATING.Version: 2.17.0
✓ SubparHaving to scroll through dozens of providers to find mine, then scrolling though dozens of practices to find the correct one is beyond absurd. Why isn’t my provider already linked to me? At the very least, my isn’t the practice linked to the provider. I haven’t ever been able to find the practice even after finding the provider. Let’s be honest, this is mostly a payment processing terminal. Getting to my health or diagnostic data is a pain and generally is incomplete. The app is clunky and difficult to navigate. Very weak!.Version: 1.9.11
✓ Needs WorkIf I want to do anything except read messages, it makes me sign in a second time. This is very annoying. Beyond that, the layout is poor. I was trying to find notes from my last appointment. Where to go in the menu is not obvious. Also, as an older person with poor vision, the fonts are not the easiest to read. Need to be bold, high contrast..Version: 2.2.0
✓ Awful appThis app is useless. Finding results or a useful summary is impossible. You can see appointments once you call and make one but you can’t schedule an appointment or see your balance or make a payment. You can’t find health history other than a list of medicines and dates for vaccines. Nothing else shows up. It requires you to sign in over every time you want to see a different page and then freezes. There is not much reason to even download it..Version: 2.4.2
✓ Little functionality, launches inoperable webpagesThis app has very little functionality outside of sending messages to the provider. To view actual health information and test results, it launches a webpage in the browser, but just like their desktop version, their website is barely compatible with any web browser. Their webpage looks like it was designed 20 years ago, and they have the audacity to tell me that my up-to-date browser is out of date? Yeah, okay..Version: 2.8.0
✓ Indiscreet and awkwardFirst of all, your entire medical history is on display on the front page, for every medical practitioner who uses it. I really don’t need my orthopedists office to see that I’m on medication for a yeast infection. It doesn’t seem pertinent to my Achilles tendinitis. Also, every medication just hangs around forever, as if you’re eternally on antibiotics, or whatever. It’s in accurate. Secondly, the app is awkward to use. I have to log in every time, even though “remember me” is always checked. I wish the doctors I see used a different service. I am not at all impressed with this one..Version: 1.9.10
✓ Patient PortalI’m so frustrated with this terrible Patient Portal. It’s quite impossible to work one’s way through the maze. I had a message from my doctor tha I read. When I went back to reread it it wasn’t there anymore. Please get a prifessional company that knows how to create a portal. I’ve had some good ones in the past but this is the worst. I moved to this practice because my doctor moved but I’d hate to leave her because of this portal. If this isn’t right what makes me think how the practice is run..Version: 2.5.0
✓ POORLY DEVELOPED, INEFFICIENT, and INFURIATINGThis app should make things more efficient for both patients and office employees, but it doesn’t. To accomplish anything, I have to log in twice. Once I’m finally logged in, I consistently receive messages saying that whatever feature I’m trying to use is unavailable. I haven’t been able to schedule an appointment through the app in months, and whether or not I’m able to send a message is always a crapshoot. It’s unfortunate that doctors’ offices are having to waste their time dealing with the fallout from such a poorly developed and poorly managed app, when the intention is to make things more efficient for them. As a patient, I’ve made every effort to give this app a fair chance but have seen NO IMPROVEMENTS over the course of the year I’ve been forced to use it..Version: 2.4.1
✓ Should be criminal to have a medical app this badThis is a medical app. Either fix it so it works, or just close your business down and go do something else that isn’t so important to people. The developers of the MyPrivia app should be ashamed of themselves. This app shouldn’t even be allowed on the App Store because it is completely useless. Worse, it pretends to work and simply does not. Constant errors. Zero functionality. All medical providers who choose this app must despise their patients..Version: 2.15.5
✓ Dangerous to patients livesIt constantly gets my two sons mixed up for their medical profile since it’s on the same account, so results and visit notes are randomly located between both children. Medical notes and lab reports constantly disappear for no reason. I’m sure they are in my doctors actual notes somewhere, but if any medical providers were to use this system for anything they would never be able to reply on the information and patients can’t trust it either. So many of the appointments that used to show in there are just missing completely. The app doesn’t even function anymore as a real app, it just takes you to the website to look at stuff and the only information in there at all is from 2022..Version: 2.15.3
✓ Cannot pay billThe app offers an option to pay bills through the app but I keep getting a notification that it needs to be updated to support paying bills securely. My app is up to date so it must be on the developers end. Please fix this because it would be great not to avoid the merrygoround of signing into apps and then browsers. I just want to pay my bills..Version: 1.9.2
✓ Worst Health App EVER!If I could give -10 stars, I would! I have to call customer service every time I want to access my account because it won’t recognize my login information. I’m tired of resetting my password every time I want to log in and then calling customer service because the app won’t recognize the new password. This has been a frustrating experience from the start! I’d delete it, but it’s what my Drs office uses, so I’m stuck with it for the duration. 🤬.Version: 2.9.0
✓ DNRThey seem to spend more time telling the user how they’ve listened and improved instead of devoting that energy into actually providing a functioning app. Acquiring information is very challenging but sending a message to a provider is impossible. Isn’t that the point of an app like this? Sending and receiving information to and from one’s provider? Like virtually all apps these days, appearance and flashiness are prioritized over function and this one most definitely does not function. DNR the existing development team because it’s too far gone, and please start anew..Version: 2.16.0
✓ Does not workTried logging in and got left with the spinning circle. Called tech support and they told me this is a known issue that they were working on and should be resolved soon. This was over 2 months ago, problem is still there. Was told to just use the website for the time being but that’s not better either. The website is clunky and will not work half the time. I hate that my kid’s pediatrician uses this platform. They need to fire their entire IT staff and hire some competent people to get the site and app working properly. I’d settle for simply working..Version: 2.14.0
✓ Definition of uselessHorrible app. Trying to do anything on this app is impossible. When I tried to confirm an appt from a link in a txt msg, the website it opens gives me an error msg and recommends I download the app. So I downloaded the app only for it to re route me BACK to the website and more error msgs. You CANNOT pay your bill online and you CANNOT access your medical info without logging into your myAthena account ONLY for it to give you an error msg. If your doctor uses either piece of software you’re in for a lot of frustration..Version: 2.6.0
✓ Terrible app all aroundIt’s a travesty that medical practices are being scammed into using this god awful system. This app demands access to much more functionality on your phone than it should ever need. It’s a privacy nightmare, yet doesn’t even offer any simplified login options such as FaceID. You can no longer send messages through your computer, Privia forces you to use the app, forcing me to finally download it. Well, none of my messages were ever received by my provider! I ran out of medication and could not get a refill in time because of this piece of crap. What’s the point? I love my provider but her office relies on this TERRIBLE platform so much, I’ll be looking for a new practice..Version: 2.14.0
✓ Incompatible with IPhoneThis app was never very friendly with iPhones to begin with but a recent update has made it even less compatible as I can no longer use the messaging function. It was the best part about the app as it kept me from waiting on long phone calls for simple questions. I can still view my bills, but not pay them, and my appointments but that’s it. It keeps telling me I need to update safari because it’s looking for Java and Flash which don’t run on iPhones. At this point I’ll be deleting the app as it’s nothing better or more useable than an office visit..Version: 1.9.2
✓ What year is the message??In messages, the month and day, but not the year appear. For example: I received an email today, February 19, 2021 that says I have a new message from my doctor. Under messages (which are hard to open), there is a Feb 18 message entitled New Message. With a little sleuthing, I found that was new 3 years ago, but 2018 appeared nowhere on or in the message! Developers, please include the year on messages!.Version: 1.10.0
✓ Non functional appTold via email to log in to web account, gives an error and says to download app to resolve. So I download app and log in. Message says thanks for opting into the online payment and to go to the billing tab. Trouble is there is no billing tab, in fact no tabs at all. Find billing link in menu and go there. Requires the billing invoice number to get to the actual billing. Don’t have that because I can’t find a billing tab or get to it from here. Frustrated, I check on my appointment and it isn’t in the system. The app is essentially non-functional in a practical sense..Version: 2.4.1
✓ App does not workIt just doesn’t work. The website tells you to get the app. But the app then kicks you to the website to log in. Back in the app, logged in, you click something and are asked to log in again. You log in again (on the website) only to learn that the message function doesn’t work in app or on the website. It suggests calling but I already know they don’t answer…that’s why I went online…and was forced to get an app that constantly forces me back to the nonfunctional website. This is not a tool, it is a barrier to communication (and I might be forced to switch doctors because of it)..Version: 2.15.1
✓ Needs overhaul!There are MANY medical record apps available & this one seems to have been created to fulfill the purpose of saying the company has one! - It redirects you for many things back to the website, very frustrating. Ie. All health records, labs, care summary, medications, etc. - If it keeps the information you put in, ie. Payment, insurance etc not sure where it’s stored, it has to be reentered all the time. - logging in password isn’t saved, unable to use Face ID to login. Doesn’t let you have the option view your password as you type it. Sometime app will redirect you to website to login then take you back to app. -appointments, can only see future not past (ex needed to check a date seen) -after visit summary, notes or orders not available The functionality mention above are just the basic updates needed to create a positive end user experience!.Version: 2.20.0
✓ Frustrating terrible appYou can’t do everything online so they make you download this app, then when you’re in the app, you can’t see/do everything in there, so it sends you back to the website! It’s horrible. This app is so frustrating to use and not at all user friendly. I would never have downloaded it if I didn’t have to. Wish I could delete it! Constant back and forth between the app and the website and then certain things like seeing a billing statement you can’t do either from your phone and have to use a computer! Dumb, frustrating and I hate it lol.Version: 2.15.2
✓ Useless app, not acting as an app, still browser basedPurpose of an app to carry browser based activities to app for easy access. This app does not allow you to login to the portal within but directing the users to browser. So practically it is useless. You might as well use the browser and avoid the app. iOS saves you password to use the browser anyways. In simple terms, the App itself provides no data or functionality but act as a shell to use the browser . I am not certain if app designer per know what an app is for. Strange indeed..Version: 1.9.18
✓ TrashMyPrivia in general is horrible. They’ve been robocalling me for days worse than spammers. When I finally called my practice they had no idea how to help me. I figured to log in to the website to change my communications preferences - great. Then I find out I have a message from my provider, so I go to check it. Somehow I can’t access messages from my phone browser because MyPrivia needs access to third party tracking cookies to make that possible? So my only option on my phone is to download this trash app? Why is my doctor’s office wasting their money on this?.Version: 2.4.0
🙂 MyPrivia Positive Reviews
MyPrivia works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyPrivia.
⛔ MyPrivia Problems
