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- 34.2SAFETY SCORE
- 4+CONTENT RATING
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MyCityBus App Complaints & User Negative Comments 2024
MyCityBus app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyCityBus? Can you share your negative thoughts about mycitybus?
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MyCityBus for Negative User Reviews
✓ Absolute & Utter Garbage!The app is so confusing. I’ve gotten lost countless times; stranded sometimes. It says routes and closed when they aren’t, says routes are opened when they aren’t, doesn’t have the correct items listed, & the bus drivers are so rude. This company is garbage!.Version: 1.0
✓ Awful time reporting and trackingWhy tell me a bus will be at the stop i’m at in 5 minutes just for it to actually take 35 minutes to get there.Version: 1.0
✓ Straight up trashSchedule and maps are both wrong. Impossible to find what you need on a map. Always laggy and crashes.Version: 1.0
✓ Doesn’t workThis app just doesn’t work anymore. Even tried reinstalling still gives a server error. Even when it worked properly it was still a terrible app..Version: 1.0
✓ Be ready to hurry up and waitThe timing on this app is wildly inaccurate. I’ll be getting ready for school and keeping an eye on it, it’ll say all morning the bus is due to arrive around 8:25. I’ll plan on getting to the bus stop at 8:15. At 8:13 I’ll be walking out the door and see the bus driving away. Other times, I’ll go rushing out the door because it says the bus will arrive in 3 minutes. By the time I get to the bus stop, the app says that 3 minutes is now 7 minutes which turns into 10 minutes. So then I’m waiting outside often in the heat or in the cold wind or rain with no bus shelter to stand under. I get that things happen which can affect when the bus arrives but this app needs a serious overhaul..Version: 1.0
✓ InaccurateDon’t rely on this app unless you enjoy chronically inaccurate or false information.Version: 1.0
✓ Service errorApp doesn't even work!.Version: 1.0
✓ Straight Up LiesThe app straight up lies about estimated bus times as drivers here continuously ignore scheduled times, and make everyone late as a result. Do better, just walk!.Version: 1.0
✓ Pretty bad for college students, might as well walkThis app is honestly horrible. If you want to catch the bus you better get outside 10-15 minutes earlier than the app says. Live tracking on app is horrendous and will make you think you have time to get to the stop and a moment later you see the bus driving past the stop. The people that run this app need to realize that people have schedules and need to be places at a certain time. This is an app that is supposed to focus on city bus and to help their customers use their product and this app is not much help. If you want people to benefit from this app I suggest that you guys update it because this is terrible..Version: 1.0
✓ Defunct and replacedHi this app has been totally blank for two entire days, displaying white spaces with no words or backgrounds. Is the app defunct and replaced by another app?.Version: 1.0
✓ TERRIBLEThis bus tracking app is awful and inaccurate. The times posted are always behind as the bus drivers are always ahead of schedule and so you miss the bus!!!! I’ve also had incidents where the app will show the time and location of the bus’s next stop and the bus FAILS TO STOP to pick up. I have been stranded on campus for over an hour before because of this😡 This app and the city bus system needs major improvement..Version: 1.0
✓ City bus appMy bus app hasn’t been working for weeks. I tried deleting and redownloading but I open it and it’s blank..Version: 1.0
✓ Just don't use the appHonestly. The only use for the app is to have a map of the routes. Yet that isn't always even useful. The times and postings are almost always wrong. Furthermore, routes change on a daily basis and the app doesn't reflect these changes. You're better off getting a schedule for your preferred route and just going off that. The app is completely useless..Version: 1.0
✓ BadThis app is terrible. There is no back arrow, you have to close and reopen the app. Also, there is construction which changes some routes. If you just look at the route, it knows about this. However, if you use the feature that tells you the best ways to get to a destination, it immediately forgets about the construction and can tell you to use stops that are no longer in service. 👎.Version: 1.1
✓ Works well when it worksI actually liked this app until it stopped working for me entirely. The tracking is close to accurate, gives you a lot of good options for planning trips etc and lets you view the upcoming arrival times by bus or by stop. However, my app went totally white last week and has yet to return. I have deleted and reinstalled the app 3 times now with no luck. So I guess I can no longer use it which is really unfortunate. Hopefully this is resolved sometime soon..Version: 1.0
✓ Stupid idiot appLiterally 70% of the time the expected arrival time of the bus is completely wrong. This has costed me so much time of my life that I can not get back. You are better off trying to catch a ride from Santa.Version: 1.0
✓ TerribleThis app is without any doubt the worst app I have had to use for such a purpose. Ever since an update to the app in the end of January the app has not functioned on my phone and despite seeking help through Citybus I have not received any information. The buses are too inconsistent to not have an app and with the app not functioning it has become quite a problem. Such problems hardly occurred with Double Map..Version: 1.0
✓ Terrible app with various inaccuraciesI previously used the bus system in another big college town, and while it was not great, it easily and accurately reported exactly when the bus would arrive (even with delays). Oftentimes I am walking to a bus stop with a reported departure time of 8:35, and on my way there, at 8:32, I have seen the bus just drive on past the stop. I have resorted to getting to the stop 10 minutes early, however, this often results in a 15-minute waiting time as the buses also arrive 5-7 minutes late at least two times a week. I would be fine with the inconsistency in the bus arrival time if the app were better with real-time bus tracking and proper reporting of the unpredictable bus schedule. Luckily I have a car, but feel for those without a vehicle who rely on this app to get to work/class everyday..Version: 1.0
✓ The Tracking System ErrorThe tracking system hasn’t been working recently. Please fix this I really need it to get to school & work on time 😭.Version: 1.0
✓ TrushAn absolutely programming disaster. Never be appropriate and without any develop logic. I’ll never touch it if don’t need to catch on school bus..Version: 1.0
✓ Does not function in SpanishApp will not even load if your phone is in Spanish (or any other language, presumably) which is a major issue for an area with so many international students and residents..Version: 1.0
✓ Late/missing busBuses are often very late. Even with real time tracking, the buses will often disappear from the map and never show up. Specifically the 5 is pretty aweful in terms of tracking..Version: 1.0
✓ Worst appThe bus timings are so erratic! Never on time. Please work on it and release an update asap.Version: 1.0
✓ Runtime ErrorWhen I open the app there is a runtime error. I have an iPhone X with iOS 13.1.3. Please fix this, thank you! I have used this app on my previous phones with no problem and I loved it, so that’s why I’m giving 3 stars..Version: 1.0
✓ Shows fake bus stops and wrong timesI needed city bus to get to class today in the rain. It showed a route from a stop near me. It was backtracking from the direction of my class a couple minutes to get to the stop, but it’d still be quicker. I walked to the stop and was almost there... just in time to see the bus pull away from my stop two minutes earlier than the app said it would even arrive. I waited at that stop for 15 more minutes for the next bus 13, and when bus 13 got there, I flagged the driver down. She shook her head at me and refused to stop... at the stop for bus 13 that the app suggested next to a bus 13 stop sign. Seriously?? So then I had to walk further than if I’d just walked to class in the first place, was in the rain twice as long, AND was late to class. Thanks CityBus!.Version: 1.0
✓ 好菜Confusing as hell。.Version: 1.0
✓ Very inconsistent and buggyApp is usually inaccurate for bus delays and sometimes won’t even display times at all. Has made me wait for 30+ min bc of inaccuracy. Debug and update it if you want a real bus stop app.....Version: 1.0
✓ Worst of the worstWay worse than DoubleMap, I don't know why such bad app would take place Doublemap..Version: 1.0
✓ Absolutely terribleIf I could give this app negative stars I would. The times are always off! I never know when the bus will actually come. It will say 10 minutes and I’ll walk outside just in time to watch it go past the stop. I guess this is their solution to the buses being overcrowded..Version: 1.0
✓ App is blank when openedThis app worked for one day before completely failing. Upon opening it is blank. Apparently this was an issue 3 years ago according to another review. It’s pretty absurd the developers have yet to fix these problems.Version: 1.0
✓ Bad AppThis app makes it hard for you to view bus route and manage the campus routes. Double Map did a much better job, this app is just confusing and not well thought out..Version: 1.0
✓ Why doesn’t someone fix the schedules?!This app is great in concept but terrible in execution. The bus drivers themselves will tell you- the schedules *and even the routes!* it shows are not at all accurate. The one useful feature is being able to see where the bus actually is in more or less real time. I really don’t understand why someone doesn’t just fix the programmed schedules to match the actual ones. My advice- get the brochures with the actual schedules for the routes you want to use and just use the app for the location piece….Version: 1.0
✓ CityBus app is rarely usefulThis app is terrible. It only ever loads up half the time. If you are lucky enough for it to open it rarely ever shows the routes. If you are lucky enough for the routes to show they are never accurate..Version: 1.0
✓ Terrible app that doesn’t work half the timeTitle says it all, it’s super slow, the interface is incredibly ugly and the complete opposite of user friendly, and it’s so inaccurate.Version: 1.0
🙂 MyCityBus Positive Reviews
MyCityBus works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyCityBus.
⛔ MyCityBus Problems
