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Exxon Mobil Rewards+ App Complaints & User Negative Comments 2024
Exxon Mobil Rewards+ app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Exxon Mobil Rewards+? Can you share your negative thoughts about exxon mobil rewards+?
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Exxon Mobil Rewards+ for Negative User Reviews
✓ Upgrade removed useful featureWas a bit frustrated after the update. I was happy that after having to create a new account it did sync properly. With experience in other apps and the previous one I was not expecting this. I am frustrated the Apple Watch app was removed. It was nice to hit two things on my watch to pay for fuel. It would also be nice if touch/face is could be used instead of having to type in a pin EVERY TIME I open the app to pay. I understand the security but would be helpful to have this. The whole point of this is SPEED pass. Not slow pass where I have to hit just as many buttons on my phone as I would if I pulled out my card at the pump. Also a view of current reward status on the pay screen would be a nice addition..Version: 5.0
✓ Broken appAnother update… still completely broken. Now, even worse, it locks you out for 24 hours ever time you try to pay at the pump. The level of incompetence by these developers, and how they refuse to acknowledge the issues and tries to blame users and give invalid “instructions”, is disgusting. Update: Note to developers…. NO THAT DOES NOT WORK. THE APP IS BROKEN. Location services are enabled for the app, and the app sees that I am at a station just fine. It DOES NOT give any option to pay at all. No pump select. No QR option. NOTHING. As I said, it is broken and you should be embarrassed to have released this build with such a basic failure….. Original: The recent update to the app broke it’s one primary function.. to pay for gas. The option to pay is no longer available. The app is now completely useless. As both a software dev and QA dev of over 20 years, there. Is no way such a major and obvious bug should have made it to release. I would be ashamed to work for a company this incompetent..Version: 6.2.0
✓ Now always “too far away”UPDATE: They updated the app again to add the pay button back. But every time I’ve tried to use it, it tells me I’m too far away even though I’m at a station right next to the pump. The closest it shows ever is 0.8 miles away. Location services are on with precise location enabled. What an s-show this has turned out to be. This update is a classic demonstration as to why I need to turn off auto-updates. This new version is an update for update’s sakes. 1) The new version needs a brand new login and authentication. A bit inconvenient to stumble upon. 2) The biggest problem is the as others have mentioned is the lack of pay through the app. This is a massive omission between app versions. Namely the convenience of using a few taps from within your car to handle payment. The other is security against skimmers. Without a payment option, this becomes nothing more than a directory, promotion vehicle and geolocation tracker. So what is the plan, Exxon? If there isn’t an option to pay from the phone in the next incremental update, then there’s no reason to keep the app..Version: 6.1.0
✓ Took my money and never authorized pumpSet up Apple Pay with the app since they say all Exxon stations accept Apple Pay. Have used it twice before no problem. Yesterday went to get gas. Do the usual choose pump# and choose payment. It gives me some error message, takes ALL the money I had in my Apple Cash and doesn’t authorize the pump. I would have to fill two full tanks with premium for the amount of money it took. I just ended up using my debit card. I go to speak to a worker and he says they don’t accept Apple Pay here and there’s nothing he can do. So how am I supposed to know which station accepts apple pat and which doesn’t??? I thought the point was they all do. After a frustrating 1 hour back and forth with 3 representatives from The app customer service, they tell me they can’t do anything to call apple (they also did not know how Apple Pay works. I had to explain that Apple Cash is money that can be sent to me by someone else and is not associated with my bank account and I can’t just “call my bank”). I finally called apple and they were a bit more helpful and opened up a case. So hopefully this can get resolved. I won’t be using Apple Pay from now on. I will attempt to add a debit or credit card and hopefully that won’t give me problems. But if it gives me even just 1, I’m deleting. Not worth the frustration..Version: 5.2
✓ LATEST UPDATE HANGS UPYesterday, Jan 15, 2024, I used the updated app to pump gas, but when done, the pump screen would not close out the sale, showing “continuing …. “. Both my app and the inside station clerk showed I was still pumping gas. She printed me a receipt and put a bag over the pump, saying she would contact service. My app shows no gas was pumped, and now I just hope no one else get gas somehow under my open ‘card’! For one of the world’s largest corporations, this app’s failure is unbelievable. PREVIOUS REVIEW FALL 2023: “UPDATE WILL NOT WORK WITH IPHONE: With the latest update in fall of 2023, the “use wallet” overlay when opening app prevents any further screen response. I’ve reinstalled app and it makes no difference. Previously, I LOVED this app, but now I HATE HAVING TO CARRY MY CARD ALL THE TIME. And since the card is not a credit card, only a gas card, I cannot add it to Apple Wallet. Totally frustrating!”.Version: 6.2.0
✓ Pre-update this was a GREAT app…I have been using this app for years. I never had any kind of issue. Anytime I pulled into a gas station, the gas station immediately picked up the phone and I could select the pump. I wanted to use and go. I understand the software has been updated internally, and this new update is wrought with issues. 1) I had to sync my card back up to the app and it wouldn’t allow me to do it many times. I had to uninstall and reinstall the app several times until it married up. 2) Something is wrong with the mapping system. The majority of Exxon are no longer on the map. Since they’re not on the map, you can’t use the remote pump to start pumping your gas. It’s as the majority of Exxon gas stations have all disappeared. They are not on the map at all, including my favorite Exxon. 3) when I pulled into the gas station. It synced up to another Exxon that I was nowhere near. I had no option to change stations. The old layout had a button and the lower right hand corner that you could press and one of the options was fine the station, and then it would sync up to your station. That no longer exist. This design stinks I may change gas companies and go to another carrier because this app has really let me down..Version: 6.1.0
✓ Points Don’t Accrue ProperlyThe app itself is fine. The interface is intuitive and the layout and design are helpfully minimalistic. However, it’s is very common for the points to simply not materialize after a purchase, which is essentially the bedrock of the rewards program and the primary reason for using the app. Before you say - maybe you aren’t doing it correctly - I have called customer service and discussed this issue, confirmed that my account is open and active, and that there isn’t anything process-wise on my end that causes this error. I pay for gas directly in the app, the app registers when I’m fueling and when I’m finished, and has a copy of my transaction receipt in my account history following the purchase. However, the rewards points don’t show up, even days later. This is a 4 star app if the rewards program upon which the app is based works. But if you can’t get points for purchases, the app isn’t worth the slight time savings you get by not having to insert your card at the pump. The points system needs to work properly..Version: 5.0.1
✓ Used to awesome, now totally useless.I used to love this app. It made paying for gas easy, and I’d earn useful reward points through the app. However, I recently tried to add a new payment card to the app (Visa card, so nothing fancy.) Got the card added to the account without error, but when I tried to use the app to pay with the new card at a Mobil gas station ... the app refused to do so, insisting that I call customer service. Since I did not have time to waste on the phone at that point, I instead just manually inserted the new card (noting that it worked!) at the pump and got on with my morning. Called customer service later about the issue and was told that the card couldn’t be used at Mobil (despite me pointing out that it had already been used at a Mobil that very morning, just not through the app.) But OK, I’ll just use the other card I had been previously using in the app instead ... not the end of the world. Alas, the other card (which previously worked) now no longer works in the app either!! In fact, I can’t even successfully add any cards at this point. This basically means the app can no longer be used to make purchases, so is essentially useless. I guess enjoy the app while you can, but expect the whole thing to just stop working for you somewhere down the road ... hopefully you’ll have a physical payment card with you at that point in time!.Version: 4.16.1
✓ App failure coupled with customer support that tells you to go to hell! 😂😂App payment was blocked from day 1 for some reason. Called customer support they said they will fix it in 24 hrs. 24 hrs passed app still blocked called customer support again, sane thing as before. Waited 48 hrs this time I got an email saying the app was unblocked, when I went to the pump and was ready to use it, guess what?! Gave me the same error again! Being the patient guy I am, I called them back and went through the same dialogue of waiting and trying. I swear to you I’m not exaggerating, I tried this 5 times!! The last time I called the customer support person (his name was Luke) said he was going to issue a ticket and that he would get back to me in 24 hrs, when I told him that this is the 5th time that I do this and being told the same thing, trying to explain to him how frustrating it is, he simply asked if I wanted him to peruse the ticket or not, he didn’t care about anything I said and basically didn’t want to deal with it. I just thanked him and pledged never to go in an Exxon Mobil station or use a product affiliated with this company ever again..Version: 4.12
✓ The customer service is not goodMe and my family all got the rewards app and we frequently visit our local exxon store and within the week all of our accounts have been blocked and call to get it removed. Apparently we been told that it will take a couple of weeks to get it reviewed by someone to unblocked it and well send a email to let us know if its been unlocked. I haven’t gotten a email within two months already but my mother has and it says her account is canceled? I have carefully read the term of service and it say they can mess with your account when on hold. So basically they canceled her account for no reason at all. So now she cant use her exxon account or try to make another with the same information. Its really unfortunate but what can you do expect deal with it I suppose. So this is a warning on what can happen if you get blocked. So be careful not to use your exxon account multiple times or you can get blocked very quickly and have to handle with the bad customer service and probably never get your account unlocked..Version: 5.14
✓ Problem need fixingThe newest version of this App will not let two members of the same family use their ExxonMobil Credit Card on separate mobil devices even though both have separate ExxonMobil credit card. Crazy. I am an ExxonMobil retiree. My wife and I both have ExxonMobil Credit Cards. Both card have the same card number, same name, same expiration date, but have different card number: 001 & 002 and different security codes. Both cards are active and can be used at the pump or store to make purchases. But only one of us can use their ExxonMobil credit card with the ExxonMobil Rewards App. If you try to add the credit card to the second App you get an error message and told to call a customer service number. Then you just get the run around and can not get the problem solved. Gee, I would think ExxonMobil would want you to use their credit cards to buy gasoline. Dwayne Litteer.Version: 6.2.0
✓ Location feature not working in Version 5.0. MThe Exxon Mobil Speedpass + app was recently upgraded and the location services is not working. I have the location setting enabled to always on my iPhone and have the Speedpass+ app setting set to always but when I select “Pay Now” it shows me a screen with a red exclamation point that there was a problem detecting my location. I have deleted and reinstalled the app multiple times and followed the setup instructions to enable location but still get the error. I have also tried using the app at different gas stations to no avail. There seems to be a bug with his new version and it is inconvenient to use the QR scanning option. Please address as this makes the new version useless. Update: There still is no location feature in this update and not sure what bug fixes were done but the app performs exactly as it did prior to this update. Do the developers actually use this app in the real world to test that it works? The “Find Station’s” link is the most important feature of the app and that is how we find Exxon/Mobil’s when traveling!. Also, the developer did not take Ford Pass into account when they upgraded. Now all Ford Pass users can not use this app until Ford decides to upgrade Sync 3 to this new version..Version: 5.0.1
✓ Bad customer service experienceI loved this app until the latest update. The station locator was missed immediately but after I found a station (using a different app) the trouble started. When I went to use the app to pay for gas I received an error message to call customer support. I called and the pleasant representative took note of my concern, explained that there was a freeze placed on my app (my debit card is tied to the app not a cc) but could not give a reason (their system was updating). She sent an email to IT, I was told it would be resolved in 1-3 business days, and that someone would give me a call. Here we are 3+ days later, no call. I called customer support again and a less than pleasant representative told me all that could be done was to send another email to IT and wait... No apology for the inconvenience, no explanation, no real concern was displayed. It may have been an off day for the rep (we all have those) however the lack of procedure for correcting an internal glitch is unacceptable especially for a company as large as ExxonMobil..Version: 5.0.1
✓ AVOID: terrible, persnickety, painfully arduous. No support.The cards I added keep referring me to my bank. Which I already confirmed with each institution and they are both working. Next up I have to call their customer help line which operates on EST only so I have never spoken to anyone as it’s always closed when I’m either not at work or actually getting gas. This app didn’t work a few years ago when I tried it out as part of a CSR Survey with 4 other people each assigned a different method of filling up via Apps. There’s no help screen or support window and the FAQ or knowledge base to assist one in troubleshooting is non existent with a smattering or information. Ditto everything I just said here about the god awful Shell save and pay or whatever it’s called. Same bugs. Same non existent means of troubleshooting that doesn’t require some arcane bizarre ritual to even get the app to actually recognize YOURE IN THEIR BRANDS GAS STATION. Talk about missing the point entirely. Avoid unless you just wanna curse like a sailor sat in your Car as yet another error bubble pops up and asks you to call or “make sure your details are correct.” If something isn’t correct on the 11th copy paste of the exact info I have on my card - then I need taking out to pasture, and putting out of my misery hahah.Version: 4.16.1
✓ TAKES YOUR MONEY FOR DAYSI love the convenience of the app I swear. Not having to walk in the store to pay for gas is very nice, I love pulling to the pump and paying for my gas. What I DONT LIKE is you all will charge me 100 dollars when I’m only getting about $25 worth of gas and it takes 3-4 days for the $75 to come back in my account. That is extremely frustrating, especially heading into a recession. Please try to update the app with $20,$50, or $100 options so you won’t automatically wipe folks of all there money for a few days just because they need gas. There should be a way to pick the price you want to pump without just holding 100 before we pump. If we don’t have $100 in our account and have $75 the app will take the entire $75 when I only need $20 worth of gas and now I’m out $55 until it comes back in 3-4 days that needs to stop and it causes me to use the app less so I can save money. The irony.Version: 5.16.2
✓ It USED to be goodI don’t know what happened with the last upgrade but this app but it’s now totally USELESS! I have deleted the app and reinstalled and after using it for YEARS- it no longer works. And my husband has the same issues using it on his phone as well. For the past month or so we both get the following error message whenever we try to login (password and email login has NOT been changed): “Something happened - An error occurred. Please try again later.” There’s a “ok” button at the bottom of the screen as well. When we click the ok button, it takes us back to the sign on screen that is already prefilled with our info. Click “sign in” and we get looped right back to the “Something happened….” Error message. It’s frustrating, inconvenient and EXTREMELY AGGRAVATING. I am almost to the point of deleting the whole thing and going to Shell for my gasoline. Don’t bother downloading this app. It’s total garbage!!!.Version: 5.15
✓ Complete GarbageWhen Exxon had the little stick for speed pass it easy to buy gas. Now that they have forced us to use an app that is complete garbage, I will buy gas elsewhere. The previous version of the app never worked for me, even after multiple calls to the hotline. This current version won’t let me log in, so I reset my password then it wants another password, so I try to reset that one and it starts me all over again, so I’m stuck in a loop. My wife was able to use the previous version of the app and had become a Premium member even, but with this latest update it keeps rejecting her password and her attempts to reset it. Since the app has never worked for me and now it doesn’t work for her, she went online and closed her account. I know Exxon could careless about losing our business but hopefully this review will steer other people away from this garbage app..Version: 5.0
✓ A “downgrade” not an “upgrade!”Having used earlier versions of this app for years — easily, successfully, happily — our experience with this so-called upgrade has been atrocious! Just getting it set up for use — something supposedly as easy as entering our XOM credit cards as payment methods — has required multiple, frustrating, time-consuming efforts. We finally got mine to work. But, despite a dozen attempts, my wife’s app still refuses to accept her XOM card — a valid card she used to purchase gasoline as recently as yesterday — generating repeated “your card could not be validated” error messages. So then we called the support phone number shown and spent 10 minutes “arguing” with the automated response system that had no idea how to help, finally routed us to a representative, only to learn that the office was closed and we can now look forward to going through this whole terrible process again tomorrow. The app used to work easily and well. Whoever thought this version would be an “upgrade” should have his/her/their head examined — this is absolutely a “downgrade!” If we could rate it zero — or even negative — stars, we definitely would! :-(.Version: 6.2.0
✓ New update not working?The app was great until the new release. Now I can no longer use it at the pump. Tried reinstalling it and it didn’t help. After my family members had the same experience, I realized it’s the app. I’ll keep trying to use it but meanwhile I’m loosing out on rewards since I have to enter my card at the pump. As others said it states I’m too far. It’s also slower then the previous version. Took forever for my rewards to load. Bottom line this app is useless right now. UPDATE: Received a response from the developer who said to call support. I Did that and they had me close and reopen my account. They did transfer over my points. I asked will this resolve the location issue? Her response was on no that won’t. That issue is the stations fault for not updating there software to work with the new app. She also said all I need to do is enter my number to access my rewards. Well guess what that doesn’t work as well. I’m starting to think if she is right about the stations not updating there software..Version: 6.2.0
✓ Why Exxon, why?I use this app a lot. In fact, it’s the main reason I use Exxon. But then, you had to go and change a perfectly good app into this. The old version was so simple, first open it, then choose the pump and authorize. Now I’m presented with this glitzy “experience” type app, which forces me it use a menu to choose the pay at pump feature. And if that wasn’t bad enough, the first time I go to use it - IT DOESN’T WORK! Now I’ve got emails saying my Apple account is locked out (which could be spam/phishing attempt, who knows). But, to top off this “incredible new experience”, the Speedpass. App is no longer available for the Apple Watch. Do you have any idea how useful/convenient that was? My sincerest hope is that this is just temporary, and that in the very near future you’ll fix this mess you’ve created. I’m updating my review because I tried the app again a couple days later and it worked. So, I’ll keep using it. I still don’t like the new apps look so I’ll only go 3 Stars. Give me back my Apple Watch app, and I’ll give it 4 stars..Version: 5.0
✓ Awful to even worseLatest update: Last time the app had an update, I got logged out and was prompted to log back in. Now whatever I do, no what later which method of signing in I use I can’t get in. Not even by trying to change my password! I was able to use it once “as a guest” (I.E. not getting or using my points at all), but now even that option isn’t even available. Don’t get me wrong - I know my password, I know my log in info, it just won’t log me in. I get “an error has occurred” every time. Thought it was a glitch and would be rectified soon as the support team realized the app had a big, but no, it’s been a few weeks now and no change. Time perhaps to change to a different gas station - one that has a secure payment method that actually works. Precious version: There are two things you want to do with this app: pay for fuel and find a gas station. They have removed the ability to find a gas station with this new app release. Fair enough - we can use google maps anyway. But now the only reason I’d use the app is to pay for fuel, and you actually have to search to find the button to pay for fuel! Stupidest app update ever. Wish I could revert to the previous version..Version: 5.16.2
✓ Non beneficial, help me understand!Cuz: OMG, I was just bamboozled in the store. I used my points, the store attendant said it didn’t work. So I left the store to avoid the hassle of him telling me that I can’t use my points when I know darn well I can. Once I left, I proceeded to check my app to see my points. Low an behold my points has been deducted. So I actually paid for a product the cashier said I didn’t or I couldn’t. And now my points is gonna. So I actually love this app. It gives you points on the back end. In and out of the store. But there is a dilemma that needs to be address. How is it saving me money if the store you use, has a cash and credit price. So using the app is considered credit, which means if the gas station you use has a cash or credit price you are paying credit price. Which in my case is 10¢ higher. So now using the app is defeating the purpose, except for convenience. Please fix this or I might as well go back to using cash. Because I’m losing not saving. PS: needs to make a way to use or upload receipts. Or scan so I can get my points if I forget to use the app or because the card I used is not linked. So once again how is that beneficial for us?.Version: 5.14
✓ UselessThis app gave me trouble on day one of its use but after day two, it has been trashed. Got the app and, as I was going on a cross country drive, tested it at home right away. Went to the station, pulled up to the pump, and clicked on “pay for fuel”, selected the payment method, and tried to authorize the pump. Got a message that authorization failed, try another pump. Tried again, and again. At the third pump, success. Filled the tank, payed with the CC, got the receipt. All was good. Next day, get in the car on the first leg of my journey. About 350 miles into the trip used the app to locate the nearest station only to find that station closed and closed for a long time. Back on the highway to the next Exxon station. Same deal as before, could not authorize the pump, try again. Tried again. Tried another pump. Finally went to a different station and tried again. Same story. Then, to my horror, my credit card was frozen by my bank because every one of these attempts to authorize a pump looked to the bank like suspicious activity. Managed to get gas by paying with an alternate card directly like I have always done in the past and, after calling the bank, got my CC unfrozen. Trashed the app. Don’t waste your time with this. When you need it most, it will fail..Version: 4.12.1
✓ Always out of stockI shop here usually every day because it is convenient. However over the last year I dread stopping because I know at least 5 times a week they are out of what I usually buy. I always buy two Starbucks mocha drinks and Palma’s red one hundreds along with gas. This last week the store has been closed 6 times because they were short staffed Everyday for the last two weeks they have been out of te cigarettes I buy. The same rude employees act like I am bothering them when I want to check out and I get the eye roll if I ask when will more of whatever they are out of or if they can check in the cooler to see if there are any in the back. The two employees that I have constant issues with is a large black but light skinned black lady with a super short hair cut dyed bleach blond. She never has a name tag on. The other one is even more lazy. He works the night shift and if you show up after 230 the doors are locked and he is either sleeping in his car or hiding in the store. People bang on the door and he ignores them. He was licking his finger when he was about the check the person out in front of me. He touched their stuff with his just licked fingers. He had been eating chips. It was so unsanitary. Then I asked for my cigarettes and was told still out this is two weeks now and Starbucks he tells me he isn’t going to check they are out. I was actually glad he was lazy this time I wouldn’t have to wanted him touching my stuff at all..Version: 5.16.2
✓ Useless Unreliable AppThis app used to work great. It was very convenient to pull into the gas station, open the app, and pay for your gas without a credit card. Over the past several months, however, the app all of a sudden has become completely useless. Error messages include “oops, something went wrong,” or “something happened, try again later.” I tried uninstalling the app and reinstalling. I called their customer service line and was transferred to some vendor tech line with voicemail. Prior to being transferred, however, the customer service representative did admit that they are having major problems with their app. Our small company has a credit account with Exxon. We are so disappointed with the way that this large organization has handled this major problem with their app that we are going to try to switch our credit account for the business to someone else like Shell. We have wasted many hours trying to deal with this issue and cannot find any guidance online or on their customer service phone number. They know they have a major problem. Yet, they allow their customers to waste countless hours thinking that there’s something wrong with their phone or the information they have entered into the system. This is unacceptable..Version: 5.16.2
✓ By far worse experienceLove Exxon Mobil gas and oil products, so I decided to try the speed pass not only for the offer it was giving but since I and the family where gonna be going on our family summer trip soon, and would be a great way to earn points as well as find the gas station I love to use. Well.... where do I start, on the start of this trip speed pass not only once got my credit card flagged for theft but did so twice. On our family trip I spent many hours in frustration not only with this app, but spent hours on the phone with my credit card company to get my cards to work again. Does anyone know what’s its like to be 1,000 miles away with no access to your money.... very scary! After this experience I am now looking for alternative gas and products to use in my vehicles away from this whole company/corporation... Thanks again ExxonMobil for taking the enjoyment from our family trip! You were the bad and most negative experience of our whole vacation!.Version: 4.12.1
✓ Auto update to this app breaks my ability to use itOct 2 update: continue to get deflection runaround from EM. Claim use of Personal card is not allowed due to security reasons but know of another retiree using his w/o issue. Then I get another email from the “developer” with what to try to correct - same instructions as initially given that didn’t work. Tired of the deflection so I’m planning to wait until EM figures out that they don’t know how to fix. I’ll take my business elsewhere likely. My Speedpass+ app was auto changed to the new Rewards app overnight. Cannot get past the login process which is asking for my old Speedpass password to link the accounts. Called Customer Support who had me try multiple different tries, only to tell me to wait 24hrs and try again. This means yet another lengthy wait to talk to someone else who doesn’t know what’s going on. I was satisfied with the old app. Obviously the new verse wasn’t vetted properly..Version: 5.0.1
✓ When it works.I’ve had this app for about four years. It was perfect. With so much card reader tampering this was ideal. Just pull up, open the app, chose your pump, pump your gas and your done. You receive rewards points each time you pump your gas and in these trying times the reward points come handy. Receipt for gas is emailed or printed at the pump. The app keeps track of all of your points and transactions. Beautiful. Recently Exxon decided they needed to upgrade the app. Now it is terrible. Your have to sign in to the app every time you pull up to the pump. Sometimes the app doesn’t know your location or the station your at. If you don’t use the app, you don’t get any rewards points. If you can’t get into the app you have to go inside and put a deposit down for your gas. This is trash. I hope they get it fixed soon..Version: 6.1.0
✓ Functionally BrokenI have been a long time user of this app. Before the most recent update, it was phenomenal. Paying for gas was so fast and easy. Unfortunately, since the redesign the app has been incredibly frustrating. Old accounts stopped working, so I had to create a new account and login to get into the app. At least at first, the app did still work when you got logged in. But pretty quickly the app stopped working entirely. For the last two weeks, each day I go to pay for gas it tells me that the pump is unavailable. When I try other pumps it quickly tells me that I’ve submitted too many requests and that I am locked out for 24 hours. It’s been over two weeks since I’ve been able to use the app to purchase gas at all, and am forced to resort to paying the old-fashioned way. I wouldn’t recommend downloading the app until they get everything sorted out..Version: 6.1.0
✓ Holds money with no saleAt first I thought this app was great and convenient. And then I went to fill up twice in a day on a road trip and it wouldn’t authorize my payment. Well according to the app that is. Still had to make another form of payment but for every time I tapped the button trying to make the app work, they put a hold of $26 on my card-which they didn’t return to me for a week! When I emailed customer service about the issue they replied weeks later said the account had fraudulent activity(for taking a road trip and filling up more than once?) and was put on hold. But then why was my money being held? I tried to let it go and just not use it more than once in a day but then last night it again said it could not process my payment. So I had to pull out my card and pay. And wouldn’t you know when I checked my account there was an additional $26 hold for the payment they supposedly couldn’t process? Absolutely ridiculous. My money is not for these people to decide to hold for no valid reason. I deleted the app immediately..Version: 4.12
✓ Good, when it works.TLDR; Use Shell’s app, it actually works. I don’t typically write reviews but I feel I have to on this one. Exxon’s loyalty program is smart and works great, when it works. The issue is 99% of the time it doesn’t work. The location services for the stations never work. So I end up having to email support with my receipt every time I get gas. After almost a year, this has become tiring. I talked to Exxon support (which is abysmal. They tried rushing me off the phone while barely listening to the issue). They told me they’re aware of the issue and trying to fix it. It’s been a year since I talked to them and I’m still having the issue. I tried using the Exxon rewards card and it never gave me the points. I was going to dispute the points with support, but I’m done with that. Honestly I’m just going to use Shell’s app because it’s easy to use and works every time. And when it doesn’t, I just type in my phone number and still get my discount. Exxon; please fix the location services. Thank you..Version: 5.7.2
✓ Do not use be warnedI have had this app for over a year. All of a sudden today I was charged 106 dollars to almost fill a 2012 Honda Civic. Which has a tank capacity of about 15 gallons. I went in the station which advised they have nothing to do with the issue and to call Exxon’s 800 customer service line. I contacted Exxon at the 800 number and they indicated it’s between me and the local station and I should dispute the charges with my bank. I contacted my bank who indicated I need to wait for the transaction to settle prior to disputing the charge. In the meantime I’m out 100 dollars for five days. I’m not sure how to prove this out as my receipt indicates 100 bucks even though I’ve never spent that on the app throughout the history of using the app. Do yourself a favor avoid this app at all cost because clearly no one owns the issue of how to handle when things go wrong like happened to me..Version: 5.11
✓ Rolling downhillThe app used to be great, but it seems the devs have not kept up with the issues. It no longer opens, doesn’t work on iOS 17, has barely worked on iOS 16, constantly logs you out for no reason, has trouble logging you back in, and the list goes on - and this is all in Baytown where our plants are located. As an employee, my family shares this account and use this app all the time for gas. It’s frustrating to think we put this out as a company with little QA behind it. EDIT Oct 29, 2023 This new version is the exact opposite of what everyone has been asking for. Typing in the pump number outside in the sunlight on a white screen!?! Brilliant. Who would even think of something like that? And, let’s not forget the lack of a dark mode in the app for years. Oh, and the forced phone 2FA now. Beyond stupid. My daughter put her number in when she accessed the app after the backwards upgrade and I couldn’t login. If I put my number in, no one else in the family can login. This literally makes the app USELESS - U S E L E S S. App team, do a favor for all the users, dump this version and go back to the previous one. Then, try to fix things from there. We now will be going to the credit card solely because of what was done in this “upgrade”..Version: 6.1.0
🙂 Exxon Mobil Rewards+ Positive Reviews
Exxon Mobil Rewards+ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Exxon Mobil Rewards+.
⛔ Exxon Mobil Rewards+ Problems
