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Divvy Bikes App Complaints & User Negative Comments 2024
Divvy Bikes app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Divvy Bikes? Can you share your negative thoughts about divvy bikes?
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Divvy Bikes for Negative User Reviews
✓ Doesn’t accept non US phone numbers so you can’t use the app!Doesn’t accept non US phone numbers so you can’t use the app!.Version: 15.25.3
✓ Overpriced and UnclearGot a day pass and rented a bike. Turns out the day pass doesn’t cover e-bikes and I had to pay for my ride as well. $31 for an hour worth of riding. What sense does that make. They did refund my day pass after submitting a customer service request which was nice but overall the service is way to expensive for the experience it provided. I couldn’t have gotten an Uber for half the price. Save your money..Version: 15.1.3
✓ TerribleMy friends and I were using the bikes to get to the train station and we couldn’t dock one of the bikes. We put it in the holder and it didn’t turn green we couldn’t like unlock it to retry docking it. We told the customer service and they said it will go down as missing and that it will continue to run for 24 hours. They said they won’t charge extra but I doubt it. It’s a terrible idea to ride the bikes. Would not recommend. BYOB - Bring your own bike! Or Run!.Version: 14.22.3
✓ Horrible App Functionality RecentlyDivvy as a service is great. The app however is a joke. It is nearly impossible to rely on the availability they display as often you will arrive at a station and none of the bikes/scooters showing as available actually can be used. It’s pretty pathetic that at this point they can’t accurately show you what is available..Version: 14.39.3
✓ Use any other mode of transportationAbsolutely horrible if you want to rely on it as a form of transportation. If you want to take random rides for fun, I guess it’s fine. Their bikes are insanely heavy and hard to maneuver. The seats are impossible to adjust. The baskets they have are completely useless so you better not have anything that you need to bring with you. The e bikes are kind of good but same basket issue and you can never find them or their batteries are dead. And then there’s the issue of the docks. It’s feast or famine. They either have completely full docks so you can’t lock up the bike you have or there’s no bikes available. I tried using it as my commute to work but the complete lack of dependability on their end meant I was either going to be late or I had to use different transport. And then it’s only financially feasible if you pay for the year which if you only use it occasionally is not worth it. I don’t understand. I’ve used bike shares in other cities and they are leaps and bounds better than divvy. The bikes actually work, they have decent baskets so if you have a bag to tote it’s not a problem, you can actually find the bikes and there’s plenty of docks. Also, be wary of the e bikes because I had a $15 ride recently that was only 5 miles because I happened to be in a higher COL area. Save your money and buy yourself a bike that actually works, take the el, walk, drive. Don’t use divvy..Version: 13.84.3
✓ Work not wellIt seemed like a bought a 24h pass, but they charged me by the minute. When I noticed I tried again to buy a 24h pass and it didn’t work. And the customer service didn’t even try to help me. Divvy bikes may be nice, this app is crap..Version: 14.38.3
✓ Extremely Frustrating ExperienceDuring a recent trip to Chicago we thought this would be a great way to explore the waterfront. Neither the app nor the kiosk bike codes would work so we were out the money and the bikes hadn’t left the docking station! After 15 mins on hold we were provided a refund for one of the rides. Won’t use this service again and wouldn’t recommend it at all.Version: 12.15.0
✓ Sophomoric and inaccurateThis app has only the simplest of features. For instance, it shows the details of ONLY your last ride. To get any more ride history, you have to log onto Divvy using a browser. AND the ride distance data is totally inaccurate, which makes the calorie calculator useless. I prefer the Transit app which allows me to see info about mass transit and ride sharing options, too (and integrate all my accounts with those companies)..Version: 12.8.1
✓ Not User FriendlyI’ve never wrote a review in my entire life for any industry or anything so when I say I’m mad I mean it. This app doesn’t function at all, it deposited my money of course but wouldn’t allow me to unlock the bike. And what’s with this “one way” stuff..... MAYBE I want to ride a bike somewhere and come back home without having to dock my bike and re-rent another one. Just awful. If I could give negative stars I would..Version: 12.20.0
✓ Bikes are a scamI’ve gone and walked to three different stations to just get a classic bike. there were multiple at each station but no matter what the bikes were “unavailable”. with no reason or ANYTHING. every single station wouldn’t allow me to get a classic bike. but of course, all the more expensive electric bikes are available. there’s no good way to contact customer service and im starting to think the classic bikes are unavailable because they’re trying to get people to use the electric bikes which would thus give divvy more money. upsetting that i’ve walked like thirty minutes to find a CLASSIC BIKE and was unsuccessful. definitely don’t think i’ll try divvy again after this happening for the millionth time..Version: 14.45.3
✓ No Customer ServiceI use Divvy to commute to work in downtown Chicago. It was great until it wasn’t. I had my Divvy bike stolen from me as I was waiting for a dock to become available. There was not one available at the station I was at, nor the next closest station. During the time the bike was stolen, I received little assistance from customer service. They suggested I try to locate the perpetrator myself to avoid large fees. In downtown Chicago, it would be extremely difficult to locate a stolen bike on foot. Thankfully, they returned it to a dock the next day. Not only did I get little assistance, but Divvy charged me for the full time the bike was stolen..Version: 15.38.3
✓ App doesn’t workI bought an annual pass and am waiting for my keycard to arrive in the mail. Supposedly I am able to activate bikes with this app while I wait for the card, but I kept getting error messages. The app also mistakenly believed that bikes were available at the dock closest to my office. The terminal did not recognize the credit card tied to my account. Divvy is unusable until I get my keycard in the mail..Version: 12.13.1
✓ App Broken | Availability of Bikes not SyncedI’ve been a paid annual member for several years and it seems Divvy is been falling by the wayside. The most pressing issue is that the app incorrectly displays availability of classic and e-bikes at ALL Divvy stations. I went to multiple stations: 1) stated on app 3 e-bikes but station was completely empty, 2) another station 5 classic and 2 e-bikes but just had 2 e-bikes marked for repair and then 3) station also had incorrect availability. This appears to be a systemic issue that has last throughout the day even after reporting it. Paying annual members should not have to walk 20-30 minutes to multiple stations just to check to see if there is a bike available. What’s the point of having an app if it is completely incorrect. Considering this is a public/private partnership, I’ll be reaching out to appropriate city officials for resolution and awareness of this issue, which I’m sure breeches contractual agreements. Get your act together Divvy!!!.Version: 14.36.3
✓ What directions doing?The directions part of this app has become unintuitive and clumsy. I type in my destination, and then when I click the only option available, I get directions to exactly where I am. Lyft is doubling the annual membership rate and making the app more confusing and overly complicated?.Version: 14.72.3
✓ Lyft not maintaining it wellDivvy used to be awesome but Lyft seems to be neglecting it these days. Classic blue bikes falling into disrepair, docks no longer being balanced, and the app has been full of bugs ever since they added scooters. A cynic might suspect they’re purposely running the bike share service into the ground so that cars are ride sharing looks better in comparison. Lyft step up your game!.Version: 14.45.3
✓ Lyft + Divvy made both apps uselessAfter Lyft and divvy integrated I was u able to use either apps. It is now June and I have been trying to resolve this issue since APRIL!!! Customer service has been completely useless in resolving this issue: the first point of contact is unable to resolve it and has to escalate it to their supervisor (who only they can contact via email). After calling numerous times EACH supervisor has responded with the same copy and paste response (although I specifically asked the first point of contact to note that it’s not the case—- which obviously means they don’t read all of the notes written). As much as I loved using divvy — my relationship with the company will now have to end due to their incompetent customer service..Version: 13.31.3
✓ UnreliableThere have been numerous times I’ve been standing at a full divvy station only to revive an error message telling me that no bikes are available. I understand when there are no bikes left at certain stands however not being able to check out a bike due to a simply technical glitch is extremely frustrating..Version: 12.15.0
✓ Garbage service from a garbage companyI wanted to use divvy to commute home around rush hour. I check the station almost every day. The stations are always empty. I get a bike at most 1/4 times. I complained to customer service many times. All I got were hollow apologies and “sorry we can’t guarantee a bike every time”. The only thing they offered to do was to end my subscription early with no refund, which was insulting. If you want to pay money to a company for nothing in return, get Divvy. Otherwise don’t waste your time..Version: 12.0.1
✓ Favorite StationsI still can’t understand why the favorite stations feature was removed and never re-instated. It helped frequent users quickly determine if they could go to their usual bike stations or head elsewhere if the racks were full/empty. I would think that Divvy would want to capture data on favorite stations. If a station was flagged as a favorite by many users, but it was continually full/empty, that may indicate the need for valet services or simply more rack space..Version: 11.5.1
✓ Terrible Service!They’ll take your money for little in return. Take the bud instead.Version: 14.34.3
✓ App is biased and a conPls read this before you download this app my friends who live in a more predominantly white neighborhood only gets charged 3.30 to use the bike for 30 minutes where as where I live it cost 3.30 to unlock the bike then an xtra .20 cents PER MINUTE now do remind u most areas are a red zone so it forces you to drive to where u go then to drive back which takes more money I had to pay 10$ + for a 10min ride what should’ve been only about 5$.Version: 14.13.3
✓ Poor design. Customer service lies.I had the need to use a bike in chicago last weekend. Somehow ended up getting charged for three rides. App history shows one ride that went over 30 min. So, a second ride charge was warranted. When I questioned the third ride, customer service said they would graciously refund the third charge as a “one time courtesy”. While I appreciated that, I pressed the rep as to what the third charge was for. She then told me it appeared I had 3 bikes out at the same time. Pretty hard to do (or even corroborate given my account history that shows a single ride) with one person riding. She either lied or their back-end data is in accurate. I’m giving the app a 2star rating as I’ve yet to find a way to see purchase history, credits purchased, or credits available for future use. Suggest using app for nothing more than locating stations with bike availability - use the pay kiosks with a card when ready to purchase..Version: 12.14.0
✓ Most horrible customer serviceThis app has the worst customer service in the history. I’ve already paid for an annual subscription, but for some reason they suspended my account, and even after trying to reach out to them so many times there is no response from them. Seems like a scam where they take your money and then put your account on hold forever and don’t resolve these issues..Version: 15.23.3
✓ Annual Membership only?!!As one simply visiting for the weekend, looking for an alternative to long walls or ride shares, I was excited to see a bike share program. However, having annual membership as the only form of membership through the app is a complete blocker for me. As one who has worked in app development, I’m frankly shocked a “pay-as-you-go” system is not made available. What a waste of an application..Version: 12.13.1
✓ Recent update locked me outDivvy updated their backend *again* and had to recover my account a second time. This time it could not find my account and never send the verification email. Divvy has been going downhill every since Lyft started operating the service; it’s clear they want to kneecap the service to get more people to use their ride hailing product Lyft also disabled third party access from apps like Transit, even though their contract with the city specifically states they must act in “good faith” with third party developers. Look up the history on this; they did the same thing to CitiBike in New York. Lyft is a scum company that has no interest in improving bike travel in the city. They only care about profits and keeping users within their walled garden Lyft app.Version: 13.43.3
✓ Ultra condescending customer serviceI downloaded the app and went to set it up with my info. Apparently you cannot do this. I called to say that when I tried to set up the account it seemed like I could only do it if I signed up for a year. I said I did not want that I just wanted to be able to occasionally use a bike. She said I cannot sign up on line or on the app then. I asked why it says the best way purchase a ride is through the app if you can only use the app if you are signed up with an annual membership. I said I think I am missing something because an annual membership we make purchasing a single ride unnecessary. I was really trying to understand what I was missing. I left the phone call still confused, and blown away by how condescending the woman I spoke to was. I am still not sure what the purpose of this app is..Version: 12.1.1
✓ Want to use but…I live in Chicago, where Divvy has the city’s contract for bike (etc) rental - they’re everywhere. I’d love to use them, but I won’t. Why? They have a perfectly viable business renting bikes, e-bikes, and scooters. Unfortunately, they also seem to want to be in the data mining business: the app collects an enormous amount of your data (it even says so in the App Store listing), and requires you to give them your phone number just to create an account, which is data mining 101 (the phone# let’s data brokers connect that data to other data on you, like your dining habits, or insurance, or employment, or banking, etc.). It’s a scooter rental. Let me just rent a scooter and pay you money for it, and that’s a perfectly fine business model without breaching my privacy. That’s what keeps me from using their service, which is a shame..Version: 15.2.3
✓ Don’t try itWorst app, never have a good experience.Version: 14.54.3
✓ Terrible app….read!We were in Chicago. Wanted to rent 2 bikes. Used app for first bike but cannot use app for more than 1 bike. Chatted with help desk. Said to use kiosk. Did but wasted time on first bike doing all this. Different prices charged for app rental vs kiosk rental and those prices were not what was advertised on kiosk. Charged twice as much as we expected. Called customer service and the guy literally laughed when I expressed frustration about pricing misinformation and differences. Will delete app once I post review. Terrible all the way around..Version: 14.55.3
✓ Great in theoryChicago is the absolute worst place to ride a bike. It’s illegal to ride on the sidewalk, yet there are no bike lanes and everyone is yelling at you or getting in the way. It’s totally dangerous and your app shouldn’t be encouraging people to bike around in such a stressful environment. Not to mention the bikes are huge, heavy, and hard to control. If you’re going to use Divvy ONLY GO on a LEGITIMATE TRAIL near the lake or through one of the parks..Version: 11.2.4
✓ Faulty docks punish users? How is that okay?I biked with my girlfriend for 10 minutes. I docked the bike with her, but hers flashed red once after we locked it in, but because it was locked in the dock, we assumed that there was no issue with the bike. A day later I got a 100 dollar charge for the ride. Additionally, if the faulty dock had been broken into, and the bike had been stolen, that’s another 250 dollars out of my pocket. Customer service was also awful and didn’t respond frequently when I was trying to figure this issue out with them. I was forced to drive all the way back to Grant Park to take a picture of the bike and the faulty dock. Just a waste of time and money for 10 minutes of biking. Not worth the risk considering I see faulty docks pretty often around chicago and there’s no indicator for out of order docks before docking the bike..Version: 15.23.3
✓ Garbage service Garbage appDO NOT USE DIVVY. I have used several bike sharing services as well as their apps. Divvy is the absolute worst. The app is not clear, they overcharge and often DOUBLE CHARGE you for rides. Divvy is the worst. Terrible customer service. Divvy bikes are in bad shape and their locks do not work and then they will charge you exorbitant fees and refuse to refund you. Bad service all around. There is a reason their average rating is 2.5 stars. That’s being generous. Cannot wait until they are replaced..Version: 12.2.1
✓ Poor migration from old app, poor UX for account management in the new oneWith the migration to the new app divvy logged me (everyone?) out. Awesome surprise to find out on my commute to work. I didn’t remember which email I used form my account and turns out I had 2 accounts for different years I’ve used divvy memberships. I originally logged in to the new app using my expired account - which doesn’t have an active membership so that’s on me. BUT ... I couldn’t figure out how log out to sign in with a different email. This app doesn’t follow standard patterns like clicking on your avatar. I deleted the app twice and reinstalled but it remembered my login. After giving up and getting an Uber, I found the option - it’s hidden in lightweight barely readable text on a secondary screen. Release management matters - wish I had more of a heads up and less friction with the upgrade..Version: 12.15.0
✓ You get ripped offThis is the second time I’ve rented. Both times bought multiple passes and both times it short-changed me on bikes. Just called a number about it and got voice mail. It’s like going to a vending machine, putting in your money and not getting your chocolate bar..Version: 12.15.0
✓ One of the most frustrating systemsThis is one of the worst apps and systems I’ve ever used. Maybe it’s easier if you’re a local and have a US card. But as a tourist this app is completely useless, as it just doesn’t take payments, and ends up in a loop. And then when you add pre-pay as a way to get round the problems, it says you can’t use pre-pay for a day pass. Which makes no sense at all. And trying to use the machine is hopeless too. I got a code to use and none of the bikes would accept it..Version: 15.25.3
✓ Be careful - Divvy tries to accuse you of theftWe rented 3 bikes using the kiosk because the app no longer works, apparently. After a 2.5 hour ride, we returned all 3 bikes at the same location at the same time. All 3 bikes locked back into their Divvy rack. Then I get an email saying 1 of the 3 bikes was not returned. Absolutely inaccurate, as we confirmed all 3 bikes were locked back in. I called customer service and was basically told I was wrong, and that I would have to pay for the “missing” bike..Version: 13.38.3
✓ Do NOT use this company!!I will spare you specific details of my issues. However, my main takeaways with this app and the company itself are: 1. The app is misleading and NOT user friendly, leading to many additional charges that I was not aware I would be paying until after the fact. And 2. Customer service was absolutely awful. I attempted to remain calm while trying to explain my situation. The representative cut me off, saying he could do nothing to help me and I had accepted the Terms & Conditions and am therefore responsible for all charges incurred. Then hung up on me. Completely unacceptable and unprofessional. Please improve your app. Provide clarity on what your customer will be charged. And most importantly, DO BETTER with how you treat people. I will never use this company’s services again..Version: 15.31.3
✓ AwfulI moved to Chicago last year and signed up for an annual membership in the fall. I was very happy with the service. Winters are too brutal but come spring I happily used the service again. From what I can tell, Lyft updated the app and my account was deleted. I have reached out 4x over two weeks with no response. I only used half my annual subscription and do not want to risk it again. Buy a bike..Version: 13.32.3
✓ Update failSo, divvy apparently is lyft now. And apparently the geniuses behind this world class company (*not*) from the bowels of Silicon Valley forgot about the simple issue of account integration... because how could anyone have had a divvy account and a lyft account with different email addresses and contact info?!? What a wild world we live in!? So, now it’s impossible to sign into this app... Please fix it, like yesterday. Not sure if you found these developers from Trump’s COVID response team or what, but the continued failure of Americans to rise to challenges (or a simple app upgrade) is incredibly disappointing..Version: 13.19.0
✓ Buyer beware.The information on the app is deliberately vague to trick you into spending more on the bikes than you intend to. The information in the app is also inconsistent with the signs on the street. Then when you call customer support to resolve the issue they are impossible to get anything anywhere with. It took me over an hour. As a whole they are not customer service oriented at all, which is unusual in this day and age. I expect more..Version: 13.32.3
✓ 6.30 the app is brokenSo the past 2 days the maps portion of the app does not update. It doesnt show where bikes are or what bikes are in the station. It has been frozen. My app is up to date and so is my ios. You can still rent divvys just there is no way to tell if a bike on the sidewalk is there or not. It also looks this same in the Lyft app. I am in Chicago..Version: 14.36.3
✓ App map is horrendousThe app map is unusably bad. It will give you directions to a Divvy station but won’t show you how close that station is to your destination. You have to open up another app and triangulate for that. Plus they’re totally making huge money on the back end by a) forcing you to turn on your location to use the app,b) forcing you to give your phone number, which connects your data across sources, and c) selling all that days to the highest bidder, which they freely admit. Garbage company..Version: 15.6.3
✓ Cannot be used by overseas visitors.Divvy doesn’t work for overseas visitors. No point bothering with it.Version: 15.26.3
🙂 Divvy Bikes Positive Reviews
Divvy Bikes works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Divvy Bikes.
⛔ Divvy Bikes Problems
