BIXI Negative Reviews

BIXI App Complaints & User Negative Comments 2024

BIXI app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using BIXI? Can you share your negative thoughts about bixi?

BIXI for Negative User Reviews

✓ Useless appUnable to change phone number, unable to change cc info… so basically a useless app. Impressive.DodecagoneVersion: 12.34.3

✓ Glitchy app, broken bicycles.I tried a Bixi subscription for a couple months and decided to delete. I usually spend 20 minutes walking around to different stations. I find either bikes in disrepair, no bikes at all, or experience technical issues unlocking a bike. A good idea but very poor execution in Montreal..User in CharlevoixVersion: 12.51.3

✓ App STINKS!!!!Bixi's app is worse than useless. It only works for three days and then it stops working unless you purchase a membership. I called customer service while I was standing in the street at the bike rack trying to rent a bike. When I finally got a service rep on the phone she attempted to "upgrade" me to a membership too. All I wanted to do was rent one bike; my credit card info was already entered in the app. I deleted the app and just swiped my card in the card reader station at the other end of the bike rack; that worked. Do not waste your time on this useless app. Just rent a bike the old fashioned way..Simpler is betterVersion: 8.0.0

✓ Deceptive pricingWould have been cheaper to use an Uber. Tried to contact BIXI about the fees and the responded with a useless form letter 5 days later. Beware!.Valiant42Version: 13.1.3

✓ Terrible serviceCustomer support agents and supervisors are rude, they don’t provide the correct information.Worst BixiVersion: 13.1.3

✓ Tourists be carefulBixis billing practices are quite dodgy and make you end up spending much more than expected. It’s easy to signup for BIXI unlimited but almost impossible to cancel you have to do it from the website, not the app and they make it confusing, the electric bikes are very expensive and not included in BIXI membership, and most important of all be careful to make sure the bixis properly dock as the docks are finicky or you’ll continue to be charged for hours and hours, I ended up spending nearly $50usd just for a few short rides would have been way better off just renting a bike from the hotel. The rides also bill you after 45 minutes. It’s easy to end yo spending much more then you expected you have to make sure you 1. Cancel on website minute you leave Montreal 2. Make sure all rides are under 45 min and 3. Make absolute sure when you dock your bike you see the little green light, sometimes it “seems” docked but it will actually blink red and keep billing you. Buyer beware.Freddy LanskyVersion: 12.34.3

✓ GarbageThis app is garbage. It doesn’t update and you don’t know until you get to the docks and realize there are no bikes there even though the app said there were plenty. Then you realize it says 14 hours ago. Even if you hit the refresh button. Even if you force close. Junk..Yettavr6Version: 12.34.3

✓ The new update really needs improvementFirst, sharing with friends option disappeared: the 2-people silhouette can’t be found. We tried to unlocked a bike for a friend and there’s no way to do that. Second, the app simply says “something went wrong” whereas some problem can clearly be indicated: for example, once I unlocked a bike that’s not great, when I docked it and tried to unlocked another one, the app said “something wen wrong”. Took me a while to realized that it’s simply because the first bike wasn’t docked properly and the app could have said “it looks like you already unlocked a bike” which will solve the problem easily. Then after I docked the bike properly and tried to unlock another one, the app said the same thing, where it would’ve been much nicer to say “please wait for a minute after you dock a bike to unlock a new one”. These kind of things really matter for the app user because it affects people’s mood and stress level a lot, especially when their friends are waiting or when they are in a rush. Knowing what’s wrong and knowing that it’s a easy fix is much much better than not knowing what’s wrong exactly. Hope the developers can fix these issues sooner than later..Cicada03Version: 12.50.4

✓ They will overcharge youI’ve contacted their support, deleted my account, deleted the app, and charges of all sorts of amounts just keep happening. Better off walking… i think i’ve paid $50 and used this app for 4 days months ago… horrible company.LAboi720Version: 15.27.3

✓ OverchargedCharged $25 for a short trip. Customer service was very unhelpful. Would not recommend to anyone who does not like to be overcharged. Be careful..AmmoniamossVersion: 12.34.3

✓ Highway RobberyThis service is robbery. You can rent a bike for a day, but apparently you have every 30 minutes to return it to a station lock it and take a new one all over again. Failure to do so are additional charges every 30 minutes. Amazing service montreal, bravo for inventing a service to robb people. The perfect tourist trap.HkraytemVersion: 6.0.0

✓ Deposit feeI finally tried a Bixi after 5 years in Montreal. But I have regrets now. 6$ for 30 min is a luxury ride, in my opinion. And I saw there was a 100$ deposit fee on electric bikes... so I thought I was ok on a normal bike. But it seems I misread. Now my bank account is below zero. *I wish the warning would have been more clear before the transaction*. I will anxiously wait the next 10 days for the refund to come. I don't plan to use Bixi again..DavibdVersion: 13.0.3

✓ Besoin d’une mise à jourLes données fournies par l’application sont tés souvent inexactes. Exemple une station avoir 3 vélos électriques et il n’y en a aucun. Souvent il faut fermer et réouvrir l’application à plusieurs reprises pour pouvoir prendre un vélo. L’application ne charge pas bien pour déverrouiller un vélo. BIXI doit grandement améliorer la fiabilité de son application..MGTH27Version: 13.0.3

✓ Uses too much mobile dataThe app appears to use around 4MB of mobile data every time it’s opened. Perhaps the maps are not being cached? We discovered that the app was using around 500MB a month for basic use, which is a huge chunk out of a limited phone plan here in Montreal..SkeuridVersion: 12.34.3

✓ APP SUCKSApplication doesn’t work, almost all bikes have a problem. Instead of update making it work, the update just changed the messages that says the bike won’t work.Jadkadi121513Version: 13.1.3

✓ Full docksThe worker at night filled up every single dock. All around the neighborhood there were no docks. People had to bike over 40 minutes away just to find a dock Horrible service, and there app bugs every time.Kareem 26537527635446Version: 13.1.3

✓ Terrible experienceParked the bike and saw the green light. But the app keeps counting as I didn't end my ride. I tried to pull out the bike in order to re-park it, but it didn't work. Nothing I can do during that time. Sent an email to customer service to report the issue, and no one followed up. It was a 20-minute ride and cost me 17.4 dollars. The CS said it didn't park properly and kept counting the duration until the next customer unlocked it. I'm not using it anymore and am not gonna recommend anyone to use it..Josh C….Version: 13.1.3

✓ Disappearing trip timerSometimes the trip timer doesn’t appear on my bixi app in the corner, super frustrating when the bike apparently ‘doesn’t dock properly’ and you get charged for a 9+ hr stationary trip because you triple checked everything including the app and had no way of knowing. Beware of glitches & apparent user error costing you way more than the bus would have been 😩.BeesreviewVersion: 12.50.4

✓ ScamI bought a 2 pases and the cost was 2.32$ Suddenly I received a 200$ charge in my bank account. What is this ??? I couldn’t even use a freaking Bike cause the app never wanted to read the code and then it said that If I wanted to buy another pass.SpferdesrosiersVersion: 12.51.3

✓ J’aime autant BIXI que je ne l’aime pasLes bornes cette année sont encore plus brisées que l’an dernier. Ce sera quoi l’an prochain?.AgilrenardVersion: 13.1.3

✓ Bad distribution of bikes around townCustomer service is poor on the phone. Often bixi docks are either completely full or totally empty. Don’t waste your money.UtahpowderhoundVersion: 11.4.1

✓ Veuillez ne pas tomber dans cette arnaqueJe l'ai loué un jour à un court trajet, j'ai mis le vélo dans une station de métro, l'application me dit qu'il est garé. Le lendemain, je reçois la surprise d'une charge de 100 $ mais ils reconnaissent seulement m'avoir remboursé 70 $. et Aujourd'hui Incroyable mais vrai, j'ai une autre charge de vélo pour 100 $, je ne reconnais pas l'autre charge de 100 $ et ils acceptent seulement de me rembourser 70 $. Certainement le pire service, J’ai écrit aux informations, et le personnel ignore les frais qu’ils facturent à ma carte de credit. J’exige un remboursement complet des deux frais qui ont été portés à ma carte de crédit..Julir RodriguezVersion: 12.21.1

✓ Appli nulle pour louer des vélos nulsL’appli ne permet pas de louer plus d’un vélo. Aussi, elle ne fait pas le lien avec la carte de crédit si bien qu’on peut acheter deux abonnements par erreur: une avec l’appli et l’autre avec la carte de crédit, qui est pourtant associée au compte. En plus, les vélos sont laids, lourds et mal entretenus. Les poignées sont collantes par temps chauds, c’est dégoûtant. La selle de plusieurs ne peut pas se mettre assez haut pour quelqu’un avec de grandes jambes. C’est vraiment tout croche votre business, à l’image de Montréal. Un travail d’amateur..ThéobiVersion: 12.21.1

✓ UNDISCLOSED CHARGINGMembership maybe fair but if you do not have a membership and you use for a one time use you will have 100 dollars taken out of your account for 10 days maybe more depending on your bank. Note they will take 100 dollars every use so if you use 3 times they will take out 100 dollars 3 times. This is not disclosed vividly when downloading and using the app..Luissancho95Version: 13.1.3

✓ Not worth itThe ride was fine, my bike made noises but whatever. I park it AND make sure the light turned green but it didn’t register on my app. I assumed it was fine though and as a first time user I didn’t know any better. They charged me $20 so I called and asked for a refund. They refused so I closed my account. Montreal has amazing metro and lime scooters, so just use those..Smatthews_8Version: 12.17.0

✓ Des arnaqueursPoints d’ancrage défectueux à tout bout de champ (surtout durant une urgence), système de réservation déficient (1x sur 2 le message « une erreur est survenue » apparaît Et finalement, tu veux savoir si une compagnie est frauduleuse? Leur fonction pour se déabonner prend 1000 ans à trouver tellement elle est cachée..Schislam123Version: 13.1.3

✓ Never works!!Just doesn’t work, won’t let me check out, gives random error messages.ASKrauseVersion: 12.27.0

✓ ReviewGood, easy to use but no information about the legend of the map..IjeebzVersion: 13.1.3

✓ Application déficienteLes trois dernières fois que j’ai voulu prendre un Bixi, j’ai été incapable d’en déverrouiller un. Impossible de parler à qui que ce soit. Vraiment dommage d’offrir un aussi mauvais service..Patfish30Version: 15.33.3

✓ They charge you 15$ a ride!They charge you 15$ a ride if you don’t read their minuscule font that the ride is 30 cents per minute and no minute is included when you get the one-way pass! Ridiculous user experinece!.FarnoodfVersion: 12.34.3

✓ Amis BIXI is uselessGetting point for Amis BIXI is useless, we paid by month so who cares about to get a free ride that’s stupid….OgNfoodVersion: 13.1.3

✓ Ne pas utiliser en cas d’urgenceJ’ai du prendre un bixi pour la première fois et les informations inscrites sur les bornes ainsi que ceux dans l’application son totalement différentes. De plus, la carte n’est pas clair donc quand on ne viens pas de Montréal on ne sais pas le temps que ça prend se rendre entre deux bornes différentes..RaphlafrapVersion: 13.1.3

✓ HorribleTried to get a bike for a one way trip. My card was declined so I took an Uber instead. Woke up to an $80 charge for a bike the next day when I didn’t even get a bike..IchheissekaseVersion: 12.17.0

✓ A éviterA éviter absolument Jamais de vélo au station où que des velo électrique si vous faites plus de 6.2 pieds jamais de vélo à votre taille l’application qui ne fonctionne qu’une fois sur trois et prix de l’abonnement excessif par rapport au service offert. Je ne parle même pas du service à la clientèle car quand on leur écrit pour leur dire que l’on ne trouve pas de vélo à notre taille nous explique comment monter une selle. Bref beaucoup trop cher pour le service offert.ValousloscVersion: 13.0.3

✓ So unreliableThis app works about 30% of the time. If you need to get somewhere, never rely on bixi at a station working..Daaahhh the donaldVersion: 12.50.4

✓ Pas facileTrouver de bons vélos qui fonctionnent, pas évident, surtout les électriques. Pas réussi à en avoir un encore et j'ai bien cherché!!!.CatarchVersion: 13.0.3

✓ No grace period for going over 30 minutes...Even after purchasing unlimited rides. My partner and I rode together and she got tired, so we both got charged an extra $1.85 for being 2 minutes late. I won’t be using this service again after this trip..FynnolVersion: 12.17.0

✓ Be carefulTook £63:10 out of my account on the first attempt to get the stupid thing to work. Unreliable and confusing. I’m still waiting for a refund..BeerywinoVersion: 12.31.3

✓ Poor for touristsCannot rent 2 bikes with 1 account. Stupid if you’re a couple from out of town.. Rented 1 but couldn’t rent another. Rented 1 e-bike and walked to another nearby station where a 2nd e-bike was. Tried repeatedly to set up a second account with a second card/email but couldn’t. Was charged for the first bike even though we didn’t actually go anywhere..Kaed31Version: 12.27.0

✓ North American phone number requiredWHAT ARE YOU THINKING ABOUT ?? Do you know how many tourist from outside Canada visits the country ? Every similar on-street bike rental in Europe and Asia accepts any phone number or do not require one.JcdecauxVersion: 12.50.4

✓ Tromper les utilisateursIl y a eu changement dans le système d'affichage des vélos disponibles. Avant : pin verte = 50% de vélo et plus. Pin orange = moins de 50% de vélos Maintenant : pin verte = 3-4 vélos et plus. Pin orange = 1à 3 vélos. Ce changement a été fait pour que bixi se sauve la face face à la mauvaise gestion de la flotte, il est nuisible pour les utilisateurs. Pas normal de se taper 10 min de marche vers une station verte et de ne plus avoir de vélo une fois rendu. Autre point : est-ce que vous pourriez régler la map qui pointe vers le sens contraire d'où l'on va? La direction de la carte est à l'envers depuis la version 1..Christian_mtlVersion: 12.50.4

✓ How to log out?I had created a second account with a different email to be able to buy the season pass. However, it has been impossible to log out the app to log in with the new account. It isn’t possible or I just haven’t figured it out?.HujknvVersion: 12.30.3

✓ Totally disappointedThis is stupid! It is like I throw out my money in garbage. I got the seasonal membership and I can hardly find available bikes in the stations near my place. It is most of the times empty. And it does not work properly! It showed me 3 available bikes, I took the bus and ran for it to be able to get 1. But none of them worked! The code didn’t unlock any of the bikes! I am really angry! It’s like hunting! I run to hunt a bike, and when I get there, no one unlocks!!!!.AngryatbixiVersion: 12.34.3

BIXI works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BIXI.