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Essence Magazine App Complaints & User Negative Comments 2024
Essence Magazine app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Essence Magazine? Can you share your negative thoughts about essence magazine?
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Essence Magazine for Negative User Reviews
✓ HorribleThis new app is horrible. Difficult to sign in and download issues. Too basic. Missing the latest issue. The previous app was much better..Version: 1.1
✓ App doesn’t workI’ve had a paid subscription for years and prior to an update in 2018 I was able to download magazines, but now I am not able to download the print version of the magazine, I can only download images. I reported this several times and it still hadn’t been fixed. Maybe the app needs to be rebuilt and/or get a new developer. This is ridiculous that Essence can’t get this fixed. I may actually cancel my subscription because I don’t understand why they can’t get it fixed when they are fully aware of it. UPDATE: as a previous reviewer stated the account # on the magazine cover is different from what’s online, so after using the online account number I found online was able to logon and download the magazine view of the magazine. The developer needs to correct the login image to show what portion of the account number users should use or tell customers to go online to get the correct acct #..Version: 1.4
✓ App doesn’t workI have tried logging out, deleting & resetting. Cannot get magazines on my iPad..Version: 2.1
✓ The app does not work on iPhoneIt's December 2021. The App doesn't work on iPhone. I'm reading the November/December 2021 issue. On page 106, Wherever you go, Essence goes with you. You are still promoting an app that has major issues. WHY?.Version: 1.9
✓ Paid for Subscription but Can’t Read New IssuesIt has been over a month since I paid for the yearly subscription and I still cannot read any of the new issues without paying for them. I’m a long time subscriber (over 10 years) and the subscription model has been on the decline for the past four years. It’s such a shame to see good content not able to be accessed by people that paid in full for it through the app..Version: 2.6
✓ Update APPLE USER!!!My subscription ends in 6 months... however, I am unable to DOWNLOAD THE DECEMBER ISSUE!!!!! What is going on?!?!?! B.Version: 1.4
✓ No access to magazineI get charged monthly but can’t access the magazine..Version: 1.4
✓ Paying and cannot downloadI am going to cancel this subscription but I want a refund. I haven’t been able to download the magazine since February. This should not be happening for a reputable magazine and Apple..Version: 1.1
✓ Highly Dissatisfied - App does not workCan’t access my subscription nor send a report. Very disappointed. You get rid of a app that was working and hv us download a new app that has not & does work at all..Version: 1.1
✓ Experiencing Trouble Viewing IssueUsing the updated version of this app, I am able to load the issue, but no text or illustrations are visible using an iPad mini 4 or an iPhone SE..Version: 1.1
✓ This sorry state appThis app is the worst. Already the previous app had robbed me of many of my past issues and now this app has taken away what was left. You can’t log in, you re being told you have no previous issues and you are being asked to pay for the September issue. This is madness. From the other reviews I see persons saying that they were literally forced to give a one star review, well please note that I give this app zero stars, zilch. Essence fix or refund us for our past issues, they belong to us, we paid for them. To add insult to injury you can’t see details of your account, there is a message saying it is unavailable but will be up on the 19th of September, today is the 23rd and the status quo remains. Really Essence!!!!! Fix this ASAP!!!! Please note that you have to rate before your message can be sent and there is no option for zero stars but even if you see one star for me please note it is not of my being..Version: 1.0
✓ Get it togetherI am so disappointed, I have been a customer for over 5yrs and when downloading the new app as the other reviewers it has wiped my archives away. I am not able to download the new without them asking me to pay for the subscription again. I have reached out to customer service and they advised me they are no longer servicing digital customers and to reach out to Apple 😳. Ok if this is to be true Essence owe a lot of people some money. Oh and by the way Apple is not responsible but they will provide a refund..Version: 1.0
✓ Terrible App.If I could do negative 1 for a rating I would. This app is terrible. I have a two year subscription and all of my previous issues that have already paid for are gone and there is no where for me to log in to restore those issues or download the new issue without paying for it again. That is not going to happen. If I don’t get a Essence magazine in the mail I will call the company and request a refund on the year I have left and will never subscribe to Essence again..Version: 1.0
✓ DissatisfiedThis app does not allow you to sign in to access your current subscription or restore your previous purchase..Version: 1.1
✓ Horrible updated App!The previous app was much better. I am unable to download the monthly magazine issues it is telling me that I cannot restore my purchases, but I have an updated subscription; then it telling me I have to pay for a subscription. This is totally unacceptable I want my old app back..Version: 1.1
✓ Help with logging inI was finally able to log in to the magazine on line. As someone stated in a previous review, I had to use a number that was different from the account number on the magazine. I found it on line when I went to customer service. I logged in with the number on the magazine. You will find another account number at the top which is only 8 numbers. Hopefully, you will find success with this process. Now if I could only get them to send my missing paper issues..Version: 1.1
✓ The worse magazine everDO NOT, AND I MEAN DO NOT RENEW YOUR SUBSCRIPTION TO THIS MAGAZINE. My subscription is until 8/21 and I still can’t download the current issue. I Don’t have the option to log off and re-log on. Take so tips from other magazines. Since this magazine was bought out, its be horrible. Clear up the stereotype!.Version: 1.4
✓ Log in troubleThe app will not let me sign in so if I didn’t have a hard copy of the magazine I would not be able to read each issue..Version: 1.1
✓ Horrible AppI will put a one because I cannot give a zero. I have been charged every month for my issues but I have not been able to have access to them. Currently I am unable to access the App nor my issues which will require that I take time out of my day to call Apple I-tunes because I don’t have access to my account number and I am unable to log in... so frustrating !.Version: 1.1
✓ Simply RobbedIn regards to my old comment I sincerely need itunes or the essence publishing company to refund my older digital magazines or REFUND Me my money back because if we owed any 1 of You, you would either suspend my services or request an do you so kindly return all my magazine or consider my status what actions should I Perdue. This new app an the old app have robbed my library of previous issues. Please kindly return my paid previous issues to my library or refund my money paid for previous issues. I know the problem will be fixed an my previous issues will return . Thank You. Only downloaded. Issues have remained. No starts until problem is fixed ugghhhh but because this stupid review requires a star to send I touched this 1 star just to send..Version: 1.0
✓ USELESS and UnprofessionalSo disappointed. Why roll out an app before it’s functional? Even the old one doesn’t work anymore. Thanks for my refund. You’ve lost a customer FOREVER!.Version: 1.1
✓ Poor quality!I renewed my subscription after hearing all the kinks and issues had been worked out. Sadly I have not been unable to view the Jan/Feb issue and it’s already mid-January and have already been charged. I will not be renewing again..Version: 1.2
✓ Love the magazine butThe issue is always late to come online on the app - digital version should be available at the same time as the print it’s crazy you have to wait over a week sometimes two to have access.Version: 1.2
✓ Loading problemUnable to load so I m not able to enjoy my subscription this site is not friendly.Version: 1.4
✓ This app is terribleI just downloaded my December issue. The magazine downloaded without the photos. This is ridiculous. I feel like I paid for a headache instead of a magazine. This is unacceptable and I feel like I have had my money stolen as the subscription is worthless if the app doesn’t work properly. The lack of response to complaints is also unacceptable and leads me to believe that both Essence and the Apple App Store are unscrupulous in that they continue to sell subscriptions with the full knowledge that the app does not work correctly. Customer service at its worse. Disgusting!!!.Version: 1.0
✓ Highly disappointing!!All my previous magazines have been deleted, and now you’re asking me to pay per magazine when I have a subscription. Refund your customers and get a better strategy on how to retain any existing subscribers, or how to acquire new customers. As one fellow subscriber mentioned, at least my O magazine is still up and running even with upgrades. Highly disappointing!!.Version: 1.1
✓ Refund pleaseThis app doesn’t work! Refund needed!.Version: 1.1
✓ App doesn’t work for meLove magazine but app doesn’t work..Version: 1.4
✓ Finally Worked Read to see what i neededTrying to help folks who have been totally frustrated with this app. After numerous back and forth emails, I’m finally able to sign in. Essence sent me an account number which appeared no where on my magazine label. It was 6 digits, not 10 (as highlighted in the sign in instruction). Try contacting them and requesting your account number. I kept at it because I love the magazine and particularly enjoy the digital version..Version: 1.1
✓ Can not access all the magazines I paid forI have been a subscriber since 2016 but never used my digital account until 2017 I tried this app on my iPad and after four emails to essence they still can not provide me with the correct way to access all my magazines via this app.Version: 1.1
✓ Worst app everDigital subscribers are unable to access your online content. The online ads and/or request to allow cookies fill the entire screen. It is annoying and amateurish. This is the third time I have resubscribed after canceling because I love the idea of reading about strong, intelligent, creative, and successful WOC. I want to support but come on, do better..Version: 1.2
✓ Can’t access my subscription!Like others who have taken the time to submit a review about this app, I have 2 paid subscriptions, and can’t access the magazines! The first subscription is for the previous app that was discontinued, and the second subscription is for the new app. I’ve submitted multiple complaints about this. It’s absolutely unacceptable, unprofessional and poor customer service! Please refund me! This app does not work!!!!!.Version: 1.1
✓ A horrible appNew App doesn’t work, I have not received my last two months digital though I have print subscriptions. I have tried contacting Essence to no avail. I do not recommend.Version: 1.1
✓ Awful AppMagazine does not download properly since the latest iOS update. Very limited user management. This App needs lots of improvement. Not receiving issues even though my subscription is active..Version: 1.1
✓ Magazine is unreadable stillI thought the kinks had been worked out so I renewed my subscription in March during the quarantine. I can’t access the May issue and it’s May 8. I will never subscribe again..Version: 1.2
✓ Can you fix it?This app has glitches. I can’t log in with my Apple ID and I lost the April issue I subscribed to. Even though I download for offline use it does not store it and I have to download it again. Even reading it online, it needs to be downloaded again. Annoying! Help!!.Version: 1.1
✓ Awful Customer Service - NOT Responding!I’ve sent 2 emails seeking help downloading May/June 2020 issue- NO response. Is ANYONE working?? Again - Please help..Version: 1.2
✓ Essence Magazine AppWorst app ever. Lost my previous magazines and unable to obtain new magazines for a subscription that ens April 2019. Today is January 15, 2019. I want my refund. I will not purchase Essence again. I have been a long time reader over 25 years..Version: 1.1
🙂 Essence Magazine Positive Reviews
Essence Magazine works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Essence Magazine.
⛔ Essence Magazine Problems
