- 90.9LEGITIMACY SCORE
- 91.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Proton VPN: Fast & Secure App Complaints & User Negative Comments 2024
Proton VPN: Fast & Secure app received 99 complaints, negative comments and reviews by users. Have you ever had a bad experience using Proton VPN: Fast & Secure? Can you share your negative thoughts about proton vpn: fast & secure?
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Proton VPN: Fast & Secure for Negative User Reviews
✓ RuinedI just needed a free VPN to occasionally access US geo restricted sites. All was good until a change to this app occurred. I can now only connect to Japan! Dumb decision by the developers to remove functionality. I may have purchased a subscription if my usage were to increase. Your greed has cost you a potential customer. App is now useless and Proton VPN is dead to me!.Version: 5.1.7
✓ It’s disconnects and reconnects constantly!I paid for a year of this sub-par service! I had a friend suggest it and when I tried it and bought the year I told him it disconnects and reconnects constantly and he started to look for that issue and noticed his iPhone Pro Max 13 was doing the same thing. I have a script I run that shows me a notification when the VPN disconnects and reconnects. The stability of this VPN is horrific but I wish the developers well in fixing it! To the reply about it being Apple’s fault I don’t entirely buy. I have used and tested many many VPN’s and the highly ranked ones keep a steady connection without disconnecting all the time like Proton VPN does. So I say back, if they are maintaining a connection then why doesn’t yours, that doesn’t fly with me that it’s an Apple iOS problem. But who knows……...Version: 3.1.0
✓ PoorIt doesn't work on netflix.Version: 2.2.1
✓ Terribly unreliableI’ve been paying for ProtonVPN for a bit over two months now. It frequently (multiple times a day, usually) loses its connection and fails to automatically reconnect, and I have to go into the settings and manually toggle it off and on, and then still only sometimes it will reconnect. Sometimes it takes toggling either WiFi or mobile data, and some other times I have to switch to a different server for it to start working again. Sometimes it displays the VPN icon as if it’s working, but all connections will fail until I switch to a different server. It’s completely maddening and I’m planning on switching to a different provider when I can. Speed is fine, secure core is a nice feature, and the widespread distribution of servers is also nice, but none of it is that useful when the foundations are so flaky..Version: 2.2.4
✓ Cannot use anymoreDowngraded to one star because I cant really connect at all anymore. I did some reading and I think it is because of Russia using Proton services? This seems really bad. Does Proton allow Russia to use services? If so, in a small way it seems like Proton is supporting Russia’s war? I don’t think Proton should allow Russia to use services right now. Isn’t that the point of sanctions, to punish Russia so they stop murdering innocent people or to have their citizens get angry enough to fight back against the regime? It seems wrong that Russian people have a right to privacy while Ukrainian people are dying. What good is privacy to dead people? I thought the point of or the mission of your company is basically ethics ( as in unethical to mine data and sell it to gain advantage... etc.) so where are your ethics now as a company? What a shame, they prefer Russian business vs the rest of the world!.Version: 3.1.1
✓ Recent update makes the app absolutely uselessFree users are now unable to choose a specific server or even a specific region, and are instead stuck with picking a random server that the app thinks is the fastest. A shame, as before this update I’d call this VPN my favourite one to use. Edit: I’ve seen the developers claim that this is meant to improve speed and reliability but those were never a problem when I could manually select the fastest/most reliable server. I get the feeling this is less to do with ease of use, and more to do with pressuring free users to sign up for one of the rather pricey paid subscriptions..Version: 5.1.6
✓ Connection issuesI've used proton VPN for a few days now but now it just doesn't connect and even if it connects it is still loading some information.Version: 4.0.0
✓ Unacceptably badUPDATE: I’ve been using the free “Plus” trial for a week. This is the 4th time in the last 8 hours the VPN has turned itself off and disconnected my WiFi, leaving me to fiddle with both in order to properly reconnect. I’ve read the reviews on here - this has been an ongoing issue with smartphones for at least a YEAR!? Clearly the developers don’t find leaving even paying customers vulnerable to exploits a problem, and have no intention to fix this issue! As expensive as this product is, absolute fail! Just ok. Often much slower than expected, and I have to interrupt my work more often than I like to try to find the “right” connection. To be fair, this could be because the building-wide wifi gets a bit slow from time to time to begin with. Not as slow as nord vpn, less sketchy than bitdefender, and I haven’t been blocked from any sites for being on a vpn like cyber ghost. In theory Proton should be less likely to have vulnerabilities or be compromised like some of the big names have been or could be, so that is the main sell..Version: 5.1.3
✓ Not sure how to rate have questionsTo start I need answers and solution then you will get six stars and a subscription from me So I contacted Apple and they told me that I needed to contact you even though I read on the other comments stated from your end that you fixed the disconnection or that you can’t fix it you reported it and they won’t fix it they told me it’s an issue with a developer and for me to get in contact through the review section of all places I would give this thing five stars and purchase it if I knew that everything was safe when my phone disconnects from the VPN I am unsure if the apps are still working in the background and then able to track me and find out my location or anything else about me while it’s just sitting there and I’m taking a nap or a break from the phone or what not I need to know what to do so we can further in this it’s an amazing service even the free part of it is really nice but still disconnects I have the Killswitch on too but I still get messages even though it’s disconnected I’m not sure how that works.Version: 2.7.1
✓ Typical shady companyThe application you buy with no support. No ability to change subscription plans in app. And will try to charge you forever going forward without notification. I purchased this app for the year mainly to use ESPN plus while in Mexico. When it does not function on the same day I purchase proton VPN I try to contact support and receive none. I figure there’s nothing I can do, my bad, they got me and I’ll just eat the $100 bucks. I make sure I have no current subscription service with them via my sub page in the App Store and move on. Fast forward one year and I get charged via my PayPal without warning of a reoccurring charge will take place. Cancel through PayPal and then go to look where I can make sure I can cancel on the app or submit a ticket… of course they don’t let you change anything “in app”. I go to website, and if you downgrade or cancel your subscription they will take away the services you just paid for, for the next 365 days. Talk about shady. There are better company’s out there that actually care, these guys aren’t it. Purchase at your own risk. Open ticket pending through PayPal but I’m chalking it up as a loss at this point (again), will update as things progress..Version: 4.0.0
✓ Unreliable.A vpn is meant to make you secure and open up the internet. Proton vpn is unreliable and constantly crash. Also it means you are blocked from Google and many websites so it limit your internet access and many websites I use for my business I can’t access while having proton vpn on as their ip addresses has been black listed and Google constantly ask me to verify myself. Again great idea and poor execution and their customer service is horrible. I raised all these issues and then never do anything but push the issue back at you and their response time is so slow..Version: 4.1.17
✓ Not reliable disconnects frequentlyPurchasing a subscription is no better than the free functionality. Speeds are reasonable MOST of the time but occasionally completely stops with paid version. Disconnects frequently. If you’re serious about online security I don’t recommend this app and I won’t be renewing my subscription..Version: 2.6.1
✓ Terribly slow and Connection issuesTerrible, terrible service. Often want connected to many countries. And when it does it significantly slows down your Internet..Version: 2.6.1
✓ Was 5, now 3.Enjoyed the free features of ProtonVPN, until they reduced the free package to just the ‘fasted’ connection. This was inevitably in the country you were in, which takes away the point of it. At least when you had 3 options across the world, it made it worthwhile. Now using freeVPN. Watch ads for a couple of minutes for 24 hours use. Sorry Proton, but that was just a bit too cheeky for me. I’ll be changing email services now too. I don’t like that sort of behaviour. It shows a bad attitude..Version: 5.1.7
✓ ScammersThey kept charging the account despite transactions not going through due to change of debit card. Instead of notifying me they just kept charging the account. Now I can’t even activate the subscription without paying for 3 years of vpn that were not used and where they didn’t notify me on the first failed payment. Very very bad service towards customers. Saying it is automated and therefore keep charging me even if the bank card doesn’t complete the payment and keep charging the account without notifying is not acceptable. No other subscription service with automatic renewal does that..Version: 5.0.1
✓ Used mobile data overnightDue to frequent overseas travel, I’ve disabled mobile data for all background syncing app. Proton used all my 7gb data allowance in one night. All other apps combined have used less than 500mb in the last month. 7gb for Proton which has been installed for 1 day. Data use is from iOS mobile data stats (confirmed by the mobile service provider). It’s not a doubling issue as other apps didn’t use much data. Found a handful of other users on Reddit with the same issue without a resolution. Hopefully it’s a rare issue. Proton seems trustworthy but their app isn’t..Version: 2.6.2
✓ Really great value, but unfortunately pretty much unusableThe value of this vpn is amazing. You get it completely for free, no monthly payments or ads. Which is impressive considering how expensive most vpns are. But unfortunately you just can't keep this one on all the time. It makes your device so incredibly slow that there's no way most people are going to actually keep using it long term. It's nice to turn on sometimes, maybe if you're on a specifically risky site or want to surpass location restrictions or something. But you can't just always be running it in the background. You'll be staring at a picture forever before it finally loads in. Even just opening up something simple like Google has a huge delay. I had this on for a couple weeks but eventually got tired of waiting in between every single thing I did on my phone so I just shut it off..Version: 4.1.19
✓ Almost 5 stars!Two things I’d like to leave feedback on... 1. Why does it log out randomly? Can there be an option to Remember me forever? 2. Where’s the iOS widget? In the Settings > iOS Widget, it gives instructions on how to add a widget. When I try that, I don’t see ProtonVPN as an option. I can see options to add a widget for other apps but not ProtonVPN....Version: 2.3.3
✓ Severe Drop in QualityI used to consider Proton the best VPN around, but ever since a few months ago the quality has dropped significantly. I constantly have to fiddle with and restart my connection because it randomly gets stuck loading for no apparent reason, it disconnects in the middle of important tasks sometimes, and I often find that the new “Fastest” feature doesn’t always connect me to the speediest connection. Having a few different countries to select from was nice. also, I had a premium trial for a little bit, and decide from being able to pick whatever connection I wanted, it didn’t seem to fix any of the problems I had. I also know for a fact that it isn’t just me or my home WiFi connection because I’ve talked to a few friends who use Proton as well and they’ve all reported the same issue. It’s been downhill since November..Version: 5.1.9
✓ Super disappointed at the new free versionI’ve been using proton vpn for years as it’s the only free vpn service I trust, but this latest update that only connects you to the fastest service has basically rendered it useless to me. I pretty much only ever want to connect to the USA but now I physically can’t unless I hand over money that I don’t have. Locking previously free features behind a paywall is honestly really scummy and not something I was expecting from this app..Version: 5.1.7
✓ BuggyIt takes multiple attempts just to connect to the VPN… And after ten tries when a connection is finally established, within a few hours the connection abruptly ends. Upon opening the app it says that I’ve reached my ten device limit when I only have one device (iPhone) that even uses this account (even changed my password as a precaution in case someone else was using my account so this is obviously a bug/glitch). Not to mention the fact that after locking the screen for more then a few minutes the VPN disconnects and you have to manually reopen the app and repeat the process of trying to establish a connection over and over again as usual. I understand that the vpn disconnecting on sleep is an OS wide problem but it’s clearly a problem that can be successfully circumvented as other VPN clients like passepartout have already created a working “always on” VPN that functions quite well for ios. But if not that, please at least fix these bugs to make the VPN usable….Version: 4.2.2
✓ No longer connects in recent version.Connection issues.Version: 2.6.1
✓ VPN Doesn’t do anything!I downloaded this to first see if I could watch shows that were restricted in my region. I opened up 4 different streaming services on every free region you offer and not a single thing changed. Why would I upgrade to the premium if the service doesn’t even work in the first place? Don’t waste your time with this app, go try a more reliable one like Nord or Express. Proton is worthless..Version: 4.0.2
✓ Speed/bufferingI got really excited when I saw that this was free, I’ve been trying to find one for ages for my Netflix but when I downloaded it, selected my country and went on Netflix it was slower than my current internet - which is really slow due to the pandemic- I cant watch any of my shows due to how slow it is.Version: 1.4.2
✓ Fonctionne super malDifficulté à se branché après plusieurs mois installé sur mon iPad Je n’ai jamais réussi à me connecter sur d’autres appareil avec mon profile j’ai un abonnement d’un an Je me cherche un nouveau VPN plus facile d’usage.Version: 5.0.1
✓ Why.....So I saw my friend using thes con and I tried it, he was on a 7-day trial and I asked him which plan he chose. He told me that he chose the free plan and I asked him why he had plus features on. And as you know he was on the trial but when I tried it I never got the trial plus when I chose the Japanese server it told me that I was in Japan on the VPN but my IP address was in the USA. Why was I on the USA and why didn’t I receive my 7-day free trial. WHY Otherwise it’s great and I really do recommend it to everyone (according to my friend).Version: 2.3.6
✓ Enough w the copy/paste big company responsesEver since they updated the app, im always automatically connected to the netherlands which literally never works, and if i want to switch to the us i have to wait a minute and a half to change it again, so if that server doesn't work/disconnects, i'm back to the netherlands and have to wait for a timer. this was literally perfect a week ago, and now this app is terrible. i don't care how expensive it is to operate, if you're going to limit stuff at least don't make your app insufferable because even if i were to consider paying for it before, i definitely won't now..Version: 5.1.7
✓ Keep your expectations low!!!I moved to ProtonVPN from Nord because of the better privacy policy of the ProtonVPN. I have been using ProtonMail for a long time & it is great. I started using it on my iPhone & MacBook. But man o man, it is sooooo veeery slow. Nord was much much much faster. On a 1Gigabit LAN connection it reduces speed by more than 10X. On Wifi it is much worse. It constantly keeps disconnecting and reconnecting. I hardly had any such issues on Nord. I wish the developers figure out what is wrong. Speed reduction is expected while on a VPN connection & we who choose to make such compromises never expect a 10X reduction in speed and frequent disconnections. A VPN is supposed to run in background but when the speed is sooooo slow it frustratingly makes a person realize you are on a VPN connection. The speeds we get here are expected on the hawkish VPN services not on a reputable company like Proton Technologies. Hope it gets figured out soon..Version: 3.0.1
✓ Locking screen causes connection issuesConverted from another VPN, and liked it at first. After a while though, I noticed that when your phone closes, it loses connection to your VPN. When reopening, it tries to connect to the vpn, causing connectivity issues that often require me to turn off vpn, turn it back on, kill the app I was using, and bring it back up. This happens multiple times a day. When I googled “protonvpn disconnects phone close”, it appears this issue has gone for several months, and says all VPNs struggle with it. Well, my previous one didn’t. I’ll still use it as the old VPN subscription expired and I bought a year or two subscription for Proton pack, but it’d be nice if this could be prioritized as it seems like a usability issue at best and possibly a security issue at worst.Version: 4.1.11
✓ Confused, DisappointedI downloaded this app 11 days ago and I was happy with it. It works in the back ground and I wasn’t aware of any issues I didn’t even know I was on the 10 day trial for the premium version. Although I downloaded the iOS version for my Apple products, after the 10 days and I didn’t step up to the premium, I wanted the free version at this time, all of a sudden I was unable to access the internet with WiFi. I couldn’t figure out what was wrong, my husband was getting WiFi, so I knew it wasn’t that. When I picked up one of my apple products that i had not downloaded Proton VPN yet, i had WiFi on it! So I uninstalled this app from my phone and ipad, suddenly I had WiFi. Just so you know, you may not get WiFi if your not on the premium version. We live in a canyon where there is no cell service, so we do rely on WiFi emergency notifications..Version: 2.3.3
✓ Lousy serviceI have a Proton Unlimited subscription and most servers don’t work. I’ve reported this to Proton multiple times over the past few years but nothing ever gets done. The customer service robots they employ always end up advising me to try a different server or re-install the app. This is unacceptable and the burden shouldn’t be on the user to jump through so many hoops just to connect to a server. I can understand and accept occasional issues but I’ve been using ProtonVPN for years now und the constant unreliability is really getting old..Version: 5.0.1
✓ Doesn’t ConnectSince the last several updates. The VPN doesn’t work because it’s doesn’t connect on iPad OS. Hopefully it works again soon..Version: 5.1.3
✓ 80% loss of data speedAs a network architect, I am very familiar with how VPN works. I’m disappointed with the loss of so much data throughput regardless of location or “fastest” servers. It’s consistently 80% or higher loss of both down and up speed- 140mbps down, becomes 13 to 15 down with upload performance impacted as well. I attempted multiple times to communicate via the app sending logs and report, but it just fails on timeout through the established VPN- Netguard had to be disabled for certain apps to run - SoFi banking, affirm and visible, to name a few. VPN accelerator appears to do more harm than good when it comes to throughput tests. - maybe it would help to have a closer NOC because I’m 10 hours from Miami and the next closest NOC is NY- No Atlanta? Kind of surprising. Anyway- two stars because I know my data is secure when I do need a VPN. Probably will cancel subscription unless I see something different in my testing.Version: 5.0.1
✓ It’s trusted but one thingThis app doesn’t seem to let me watch one piece or anything else on Netflix the Japan VPN is broken somewhat you have to fix this before I run out of episodes to watch. Thanks for everything but help me with this. Also then I found some suspicious things when I saw the email. But if you could tell me what I’m doing wrong then I would really appreciate it..Version: 4.1.8
✓ No more choice*EDIT* I would happily use proton vpn for free if it meant having ads and I still had the option to choose country. I’m partway through shows only on US Netflix that I can’t finish watching because of how abruptly you took the choice away. I will be paying for a vpn, but not with you guys. *ORIGINAL POST* I’ve been using this vpn happily for a few years. I use it to watch American Netflix But now, like so many users have said, the choice between the 3 free servers is gone. - all 3 disappeared! Netherlands, Japan and the US! When you press join it’ll take to to the Netherlands server. I guess I should be grateful that it’s still free … for now..Version: 5.1.7
✓ Ensh*ttification complete👍.Version: 5.1.7
✓ Do not recommend.Under no circumstances would I purchase this product. Somehow has become less reliable after I upgraded from the free version. Of course there are multiple tiers to choose from, I apparently picked the “pay for absolutely nothing” option. I was hoping it was just me but I see many other comments with the exact same issues. Disconnects randomly, often won’t tell you, or will say it’s connected to a server but be unusable. You will spend more time staring at the ProtonVPN connect screen than you will spend using your search engine almost every time, and often through multiple server hops. I pay for premium and still occasionally will be connected to a free server automatically, and nearly every day it will just turn off without notifying me. Best I can tell is this has something to do with the daily alarms/notifications and the DND mode that turns on when you use your phones sleep/alarm schedule. Screen time limitation options in the iPhone might also affect it, but I have it set as an exception everywhere that’s relevant. Completely turning off and not even attempting to notify or reconnect before allowing internet use seems like an absolutely critical failure for a VPN. Hopefully it gets better and I will gladly change the rating. I want this product to work. For now, stick to the free or go elsewhere..Version: 2.5.2
✓ Getting Worse with AgeThis used to be such a good vpn but NOT ANY MORE. Sort reviews by newest first to see all the poor recent reviews. You used to be able pick from 3 locations for free (even with no adds) and multiple locations from the US. But now it picks the location for you (the Netherlands). One of the reasons for using a vpn is so you can pick a location yourself. Like with every company as time passes they all go for the money, to get more locations you gotta pay. Proton used to be a great name in the game claiming to do things differently, not anymore. I’ll be deleting this app and using something different. Come on Proton you can do sooo much better..Version: 5.1.7
✓ Better than most but could be improvedLots of servers to choose from and the map is very easy to watch. The only problem is that i don’t understand what the color’s and percentages mean and no where shows. apart from that works quite well but not for what i need. but no vpns do. i want to stop tiktok knowing my location but this doesn’t help. but i do like the app 😊 !.Version: 5.0.1
✓ Said my email was already used no it was notMean.Version: 2.7.0
✓ From hero to villainThis VPN used to be the perfect option for anyone who wanted a reliable, fast and unlimited VPN. The choice to make the option to select specific countries despite their servers being free locked behind a paywall has caused me to switch VPNs. Never again will I recommend this app.Version: 5.1.6
✓ Unreliable and infuriatingI spend half my time turning off the connection and reconnecting because the VPNs connection has silently dropped (still telling me that it’s connected). This is particularly bad when your phone loses signal but then tries to to reconnect. It says everything is connected fine but you can’t access the internet.. sure sounds fine. Just an easy test to write for devs: CAN A PACKET SEND? IF NOT ITS NOT ‘CONNECTED’ Edit: tried the suggestion from the developer team below and it didn’t change anything. It’s frustrating because protonmail is awesome. And protonVPN is awesome on a computer. It’s this app that is so unreliable and getting worse that it’s basically unusable for me..Version: 4.2.0
✓ Good but could be betterThis vpn is amazing especially if you are looking for a free VPN. But I had to waste 2 hours trying to figure out why my phone used data over internet. Want to guess what caused this? The VPN. As soon as it was gone from my Home Screen internet was working on my phone. Please fix this soon. Thankyou.Version: 2.3.5
✓ Connection not stableIt always disconnects, i have to reconnect every 3 minutes and it's so frustrating, it cannot stay stable for even a few minutes.Version: 5.0.1
✓ ….Depuis la nouvelle mise à jour, plus possible de choisir son pays. Les canadiens sont donc obligé de passer par les VPN des USA et nous savons tous ce que la CIA fait depuis quelques années avec les donnés des américains(espionnage). Cette décision fait en sorte que je n’utiliserai plus jamais Proton VPN que j’adorais avant… Dommage.Version: 5.1.7
✓ ProblemSince i have been using this vpn, google have required me to do acaptcha verification every time I want to search something. Can you help?.Version: 3.0.1
✓ Always-on feature - what were you thinking?I love Proton services. Until this always - on that you can’t turn off. Not everyone needs VPN that reconnects after restart or net connection loss. The switch to turn the feature off is there in Settings but in disabled state. I lost so many hours and jobs because of it. Every time I tell myself - I will remember to turn off, yet I forget. VPN product should not punish people for forgetting to turn it off. Maybe writing this review will train my memory. Have they tested it in real world scenarios ? On iPhone where iOS VPN badge is hidden behind the notch and there’s no way to tell that it’s connected VPN. And arrogance in which this is presented, “we know better what you need so we will not allow you to turn it off”..Version: 4.1.18
✓ VPN when it works…I subscribed to the Proton Plus version of the VPN service so i could browse on US servers while traveling overseas with no issue. My friend recommended this app but i’m starting to regret making this purchase. The VPN only worked for an hour or two before disconnecting and now it won’t connect to any foreign servers whatsoever. Toggled all of the protective settings in order to connect to VPN in the US but it still does not work. I’ve closed and rebooted the app, restarted my phone and still can’t connect. It also won’t connect to any other country outside of my current location. If i’m unable to connect to servers of my choice, this paid service is simply ineffective. What gets me is that there’s an option on the app to submit an error report. If you try to enter feedback, the error report comes back with an error of its own. It states there was an error and the request has timed out. This is a pretty subpar standard for troubleshooting and customer support. Really glad that I didn’t pay for more than the one month. I wanted to try it first and i’m glad i eased into this purchase. Back to the drawing board for a real VPN service..Version: 5.0.1
✓ What good is a vpn that won’t stay connected?It loses connection when the device is locked. Proton blames iOS but other vpns I’ve tried do not have this issue so if there is an issue with iOS it is possible to make it work anyway but proton is content to deliver a subpar product and blame someone else rather than make it work. I like a lot about proton but if it won’t even stay connected it is utterly useless. Update since ProtonVPN responded to the above: proton continues to try and justify their inferior service by blaming apple. I cannot say what software (apple’s or proton’s) is to blame here but it doesn’t matter to me because either way the service proton claims in advertising to work on iOS does not actually work on iOS. And either way their competition has figured out how to deliver a working service rather than being comfortable shipping a useless service and blaming someone else. The persistent copping out causes me to lose further trust in the company, even if this technical issue is ever fixed there is a low likelihood I ever want to pay for their service again..Version: 2.7.1
✓ This version is broken!Previous versions of the app have been fine but ths version, which adds wireguard support, is downright dangerous. If you enable the 'smart' protocol option, the app can appear to connect via the vpn, but in fact the bon is NOT active and the connection is unprotected! This is a very serious fault. It is worse than having no vpn at all as it gives a false sense of security. I wish I could revert to the previous version of the app. I am experimenting with settings to see if can get around the fault. Using the 'smart' setting or the 'wireguard' setting results in this false reporting of an active vpn being in operation. I know it's possible to block all non-vpn traffic, but that's a bit extreme for me. I find it incredible that a vpn app could be released that reports that the vpn is active when in fact it is not. For avoidance of doubt I am talking about the green triangle indicator that spins when connecting, goes solid green when supposedly connected and goes grey when not connected..Version: 2.7.0
✓ Very slowSlow app loading takes forever.Version: 5.1.7
✓ No longer freeWith the Free plan changes, you aim to provide frustration to everyone using your free, unlimited, ad-free VPN. That said, although you can't make more money by forcing us to pay for specific servers as a free user, you can always change your policy that was initially assigned to us. To connect to a server of your choice, please don’t force us to upgrade our pla. On another note, keep in mind that once you've offered the feature to connect to a Proton VPN server of our choice for free, your users will not be happy to pay for that service now. Therefore, the services you offer on the internet for free should stay free and not become another income stream. You’re free users will abandon you, not start paying..Version: 5.1.7
✓ NOT FREEListed on multiple sites as a free app, but this is an EXTREMELY limited free version just like the rest. Needed a VPN for UK TV but UK is not one of the five free countries available. Also, you cannot choose which one of the five countries, it chooses for you! Basically a useless free version..Version: 5.1.7
✓ Amazing VPN service but app improvements neededFirst I would like to say that I love ProtonVPN’s free offering, it is unlimited, private and secure. It really is the best in the industry with no arguments and I am really grateful to them for this. However the recent removal of IKEv2 is really inconvenient and frustrating, the reasons for this is I used to use IKEv2 protocol as it allowed me to use other applications for the main VPN configuration while also using ProtonVPN on IKEv2, this dual tunneling feature on iOS only functioned with the IKEv2 protocol (with Kill Switch turned off), I have no way to do this within the ProtonVPN app now it has been removed. Secondly, I still can’t use Custom DNS within the iOS app, it is now 2023! Please implement this feature to both free and paid users within iOS as soon as possible. Thank you and as always massive love for the ProtonVPN service but please fix the stated issues above 💙.Version: 4.3.0
✓ Used to be the best free vpnNow it’s hot garbage. The “update” removed the most basic function of choosing which country you want to connect to (previous 3 options). You either pay for that feature back now or just use a better vpn app. Skip this. Another thing lost to corpo greed..Version: 5.0.1
✓ Dreadful VPN ServiceOthers have commented here on dreadful connection times and very frequent drop-outs. I can confirm this is my experience too. I have had to continue paying for another VPN service because Proton VON is so bad. The real problem is clear when you contact their “support”, who do literally nothing to resolve the problem… turning it back at the end-user. I complained the day after paying them - and more than 2 weeks later no solution… and no refund!!! They clearly know the service is useless, and make it as difficult as they can to get refunded. They even told me I would have to cancel and re-setup my pro mail package they provide!!! They know what a hassle and waste of time that will be… They should be ashamed of themselves. I will end up writing off this waste of money as a loss, and will move both my mail and VPN to a provider who can deliver service and act honourably. Disgusted with Proton VPN.Version: 3.0.1
✓ Give Credit, But Some BugsUPDATE 2-1-21: Unfortunately the usual ProtonVPN bug is back where all traffic ceases but VPN seems to be connected. Normal function resumes (for awhile) if you connect to a different server. This bug has plagued me for many, many versions of ProtonVPN and I’d hoped it was gone, but unfortunately it’s still a part of my routine now to have to switch servers in order to have internet connectivity on my device. A shame because things looked to be headed in a better direction for a short while there. Original review: Gotta give them kudos for fixing what had been really broken for awhile. New version is much more stable and the ad blocking is very good. Thanks ProtonVPN team and sorry for being a critic there for awhile, but I’m giving credit where it’s due now. Good on ye’.Version: 2.3.6
✓ Unknown whyI have ProtonMail and it works great so I figured I would give this a try. And I did the free trial version and all was well. As soon as it switched to the free version my phone started crashing and now working properly. At first I thought it was a problem with my phone so I contacted T mobile my carrier and they tried for two days to help me. When they couldn’t figure out what was wrong because it said everything was fine on there end but on my side it said I had no internet connection or WiFi even though all my other devices were working, they couldn’t figure out what was going on. So they put me in contact with apple who tried to fix my problem and took me thru everything they knew what to do and they couldn’t figure out what was making my phone malfunction. They set an appointment with my local apple store to see what they could do. This morning I decided to see if it was my vpn and as soon as I uninstalled the proton vpn, it started working fine. I hope you guys can figure out what caused this problem..Version: 1.4.0
✓ It’s ok but I have limited accessI’ve only had this app for a little bit of time but the only place it will comet me to is the Netherlands and if I want to connect to something else it won’t let me without having to pay even though it says that it is all free.Version: 5.1.6
✓ Not free anymoreIt used to let me use the three free locations and save the ones that would actually work but now i have to pay for it? Unbelievable.Version: 5.1.6
✓ Absolutely HATE this update!This update is a severe downgrade in terms of functionality, user friendliness, and over experience. Proton has removed the ability to choose individual servers and have made the app totally pay-to-play. If I try and switch between “free” servers it randomly chooses for me. While I’m traveling I have to stay connected for work and my job requires a domestic VPN to login to the network. This update has undermined my ability to do my job. What one was a GREAT VPN has taken on the model of a money grabbing cheap casino app. UPDATE: Since the update more websites are blocked, speed has slowed significantly, and I’m having to prove I’m human on more and more websites. This on top of the fact most streaming apps don’t function while using Proton VPN. Before I knew which servers worked best for which sites and now I’m forced to use whatever Proton deems “the best option”. If I want a VPN I can actually use Proton solution/recommendation is “upgrade” or take what you get. Your app was “ok” at best when I had some choice in servers, it was usable. But I’m not going to pay for a VPN nearly all my streaming apps won’t function with. This WAS a descent VPN to browse with and that’s it. Proton VPN pay to play rather than have ads or some other form of generating income coupled with their limited compatibility with so many apps and websites has put them behind other VPNs. As of now it’s just taking up space on my Home Screen..Version: 5.1.7
✓ Ok,but..The app works when it wants to work I have been experiencing issues with the Von connection, before whenever I wanted to press connect a message showed saying”a previous vpn connection is preventing you from creating a new one, To resolve this please restart you device.” I did what is told me to do and it worked but after a few minutes is disconnected I go back to re-connect and same message pops up. I tried deleting the app and downloading it again but the message doesn’t pop up but the VPN does not respond or connect I have tried every single server and none of them work How do I fix this problem?.Version: 1.3.0
✓ Dysfunctional & unreliable connectivity plus incompetenceI have not benefitted in any way from from Proton’s VPN as it interferes and completely cut off my Local wifi connectivity, which was usually slow but us now null. However, biggest problem lies with the snail-pace and incompetent customer service which has yet to effectively respond to and resolve my log in problems. I have exhausted all possible passwords that I used when I crested my email accounts but in vain and wen I try to reset my password, I am unable to fo that because and maybe foolishly I used a proton mail email as backup. I have explained my dilemma to the different Proton staff who respond to my emails for help, each asking me abstract questions like “when did you last use your email”? to which I have repeatedly explained that as the email accounts are quite new, I have not used them to send any emails other than receive some from proton. I have provided concrete information of my bank account that I use to pay for the direct debit, and then when I told them that I would stop that if they do not resolve my email access, My VPN has since been mysteriously stopped working or disconnected even though my payment still rubs till 5th of July. No one has yet been in touch with me….. Not a decent way to deal with customer issues..Version: 2.4.0
✓ Бесполезная программаСвои функции не выполняет. Ни одного стабильного соединения не установлено. В сотовых сетях не соединяет вообще. Проверено на разных моделях iPhone. Эффект нулевой. Doesn't perform its functions. Not a single stable connection has been established. Doesn't connect on cellular networks at all. Tested on different iPhone models. The effect is zero..Version: 5.0.1
✓ Free problems or pay for problemsI am giving Proton VPN a try but so far it hasn’t lived up to the other proton app standards. If you are using an app or a mobile web browser that has a feed that updates, it won’t load with Proton VPN connected. This is not the case with other VPN providers such as ExpressVPN or NordVPN. So I did a search and found that this is a known glitch that Proton has released a fix for, but only for the paid versions of the vpn. So, I thought I’d give the paid version a try for one month, but the process has been the worst. Why don’t you have an easier way to upgrade subscriptions or add-on apps for current users? Why make it hard for the users who already use some of your products? What’s with the weird pricing for monthly and yearly subscriptions? It was the same for when I wanted to renew my proton mail subscription. Edit: 1 star because support is slow or no response after days. Whereas others have been within 24-48 hours..Version: 4.2.2
✓ Dead phone VPN Drop outs- Super slow speedsSeemingly Failing Proton VPN App on iPhone, blocks service regularly. Speeds drop from 60mbps to 11mbps after connecting, just an example Yes, I frustratingly continually try different servers when phone service “dies” Smart Server is not so smart either.Version: 4.2.1
✓ Free version is of limited useI only need the VPN to access certain Japanese sites (e.g., those owned by Softbank Group) from the UK that are otherwise blocked from Europe due to GDPR/privacy rules. I used to be able to select from 3 free VPN gateways, one of which was in Japan. However, lately that choice has been removed and it only connects to the fastest one - which is invariably the Netherlands. Well, obviously with that also being a European country, it’s completely useless to me now. Was fantastic while it lasted but for me, it’s adios..Version: 4.4.2
✓ IOS version does not workPaid nearly $200 and Windows version is ok. iOS version does not connect. Tried everything and no quick support. Have to wait several days apparently. Very annoying. Also pricing advised is deceptive; when you sign up it says values are the same in all currencies. Not true, I am in Australia and was charged 109 euros not AUD. So disappointed when I had such high expectations. Just give me my money back!.Version: 5.1.6
✓ A little disappointedWhen I first downloaded this app it was AMAZING, worked with Netflix and all that, I deleted the app for a bit because I had no storage and when I downloaded it again everything CHANGED, like the app was very limited now, before when I used it to watch Japan and American Netflix it let me chose the serves and that but now THERES ONLY A FEW, it’s just sad. I honestly loved the app and now I don’t even like it..Version: 1.4.0
✓ SlowMakes everything sooo slow.Version: 1.3.5
✓ New update sucksThis new update you posted is terrible the proton vpn was perfect for everything before but now I can only use one server and it’s the Netherlands and the Netherlands doesn’t even work.Version: 5.1.6
✓ Reliable VPN, drains batteryUpdate - battery drain: I want to update my review after further day-to-day use of ProtonVPN. I have noticed battery drain from the app is substantially higher than other VPN apps. I am seeing a confident 40%+ increase in drain compared to the priors two apps I used. I previously used Private Internet Access and another VPN app, all are setup to use WireGuard for connections. For Proton I use WireGuard by default but have Smart protocols enabled, which may be switching me to more inefficient protocols and therefore the drain? I am not sure what about Proton’s implementation is causing the drain to be so substantial but my ability to have a VPN enabled at all times is not possible with this app. I constantly have to disable VPN and be more conscious of battery conservation each day due to this problem. It’s still a great and robust app, but i think it needs more work on fixing this issue. —- My prior rating of this VPN was 1 star due to its initial offering having some serious gaps. I’ve now revisited the app and can say I’m impressed with the features and polish that has been introduced over time. Keep up the great work devs.Version: 4.2.3
✓ 30 day trial is a scamWe found Proton didn’t work for our purposes. Downgraded. There is NOWHERE on the site to actually get your money back. So you have to do it via your credit card. Would have expected better from Proton but won’t make the mistake of trusting that brand again.Version: 4.2.2
✓ Forced to pay outside the app if you want monthlyIf you want the subscription services that go monthly which most likely you do well get ready to give them you credit card info outside the app. I love paying through my App Store account bc it acts as a wall making sure these vendors we know nothing about don’t see our info. It also ensures better control and no shady cancellation requirements that end up scamming you. The App Store pretty much solved this problem with these vendors. We want to stop the sub then within a few taps you’re done. Plus the App Store makes things so clear no games. So I don’t recommend this app bc it’s screams shady if they don’t offer all the same services within the app/App Store. Forcing you to pay outside the App Store with the lure of a small discount isn’t worth the risk of future hassle or worse losing money..Version: 4.1.8
✓ Logging issueThis is a good VPN but there is an issue whereby the app keeps a log on your device including when you we’re connected to the VPN. There is no way to stop or delete this log and it shows the IP address you had while connected to the VPN. If your device falls in to the wrong hands this information is very dangerous and can identify you. I believe that nobody who really needs a VPN can take this risk. I hope Proton will consider turning the log off by default and providing a way of deleting the log for those who have been using the app..Version: 1.3.6
✓ Netflix detects the proxySo I like shows in the us they’re good like jojos bizzare adventure and the last VPN I used nord VPN let me watch it but that doesn’t connect anymore I love this app for the stuff that it gives the 7 day free trial but it’s not as strong as other vpns I’m sorry for my writing and feed back if it offended you.Version: 1.4.0
✓ No Interactive WidgetsSolid VPN but the lack of interactive widgets with iOS 17 make it kind of annoying to turn on and off. Some apps won’t function with it on. UPDATE: To clarify, the only widget on iOS currently is the Today View Widget. It only shows at the bottom of the other widgets. Thus it can’t be moved string and placed on a Home Screen. Also, it is not interactive. I’d like to see a few different options. 1) The ability to be able to have the ProtonVPN widget on my Home Screen with a simple connect/disconnect option that is interactive. 2) A larger widget option would also be nice that would allow me to connect to specific VPN profiles I’ve created. I downloaded SurfShark today just to see if it has interactive widgets that can be placed on the Home Screen and it does. I really don’t want to switch services, but this is a pretty basic feature that most apps have. Regarding, apps that don’t work with it on is because I have the ad blocker turned on. So I’d like to be able to toggle the VPN off with an interactive widget before launching those apps..Version: 4.4.2
✓ Constant disconnections without notifying meThe VPN will constantly disconnect without warning or notification. I will be using it happily then suddenly I realise I am not on a VPN anymore, and have no idea how long I’ve been disconnected, or why. It’s made the app completely unusable, and not even worth having around. ProtonVPN for windows is already lacking in features and server count compared to others on the market, but I liked their business model so gave ot a go and it worked okay, but the iOS app is just completely unfit for purpose. Do not trust this app to stay connected..Version: 2.4.0
✓ Its buggy nowUPDATE: I do not know which update on the app broke it, or whether this is a backend service issue.. or even possibly iOS itself..but wanted to 'raise it' here Upon opening the vpn app cold start if you will, it fails to know I am a paid user and can only access the free servers, additonally all my profiles appear greyed out. I have to flick between screens and it feels like the app needs to pull fresh data down as it clearly is not doing it on opening it in the first instance. The is annoying to experience. So yeah 2 stars at the moment guys. --------- Previously:- Why only 4 stars? Because I want to encourage devs to improve it further. 1 place is the iOS widget. Currently only usable on left swipe to 'widget screen'. This is 🍎's page no one uses. However homescreen in line widgets I use and I think others do/would to. That would be great if this could be implemented. The other thing or alternative I would request is expanded shortcuts options. Currently you can only quick connect to your default profile. How about being able to create shortcuts to whatever saved profile you want? Thanks.Version: 4.2.2
✓ Mindless Morons Monitor App Processing to Defeat Access by Playing Childish GamesFirst, the app stated I did not have an account and would not recognize names, email I previously registered. So I created a new account and was again denied stating names I registered were already taken. Duh. How stupid, childish and tech incompetent can they be????? They were taken by me when I created account and used vpn. Second they wanted me to do gotcha more than a dozen times. I quit after 3 correct gotchas, but then started again to see how many times they would go through process. After 12, I proved my point about their further incompetence and stupidity and could not waste any more time with it. Third, they put an alert in all red stating I was not connected to the internet, but I was, simultaneously. I mean, would you buy and trust a vpn whose employees acted as described above? Would you trust your apps and devices security and your on line safety to some who engages in the above conduct. I wouldn’t. And for second time refused to pay for a service run by incompetent losers who toy with your privacy and monitor your sign up process and play 2nd grade games with it. That’s because they have so few customers they don’t have any work obligations. This is who you are dealing with at this app. There is no way Zi could trust them to keep me safe online..Version: 1.3.3
✓ Pays-bas don't workI only have pays-bas😢 and pays-bas doesn't work.Version: 4.4.3
✓ Used to be goodPassword won’t work when setting up the app on my new iphone. Reset password, used the temporary password emailed to me, doesn’t work. I had emailed support and they have no interest in helping. They just copy and paste spam that does not relate to the matter. Truly maddening. They don’t care. Eg “if you are not certain which is your password, you can easily reset it with your recovery email through the following link”. I mean, guys, WHY WOULD YOU WRITE THIS when obviously I’m writing that this method DIDNT WORK..Version: 3.1.1
✓ Don’t like the latest updateI hate the latest update, as I can’t decide myself what country server to choose from servers of 4 free countries offered. Everytime I want to change the server for another free country, I’m asked to upgrade. In previous version I had the freedom to decide what server from a free country offered to choose. Now not. Therefore one star for this release..Version: 5.1.9
✓ Constantly disconnectsA VPN is supposed to be a background app that, once activated, you can forget while you use other apps. This VPN constantly disconnects, causing “no connection” and “could not reach server” errors incessantly. When you switch to the VPN app to see whether it’s the problem again, sure enough its status indicator almost always says “connecting” (and often continues to fail until you manually stop and restart the process). This situation looks like Proton is trying to maximize insufficient connection capacity by quietly disconnecting clients during lulls in data transmission. That might be just fine if the the reconnection occurred instantly when a client’s activity resumed, but it doesn’t; instead, the user experience is one of frustrating connectivity interruptions so frequent and annoying that one becomes motivated to turn off the VPN altogether. This situation ruins the customers experience and puts the customer’s privacy at risk. It makes the subscription fee a bitter waste. I had a far better experience with PIA..Version: 4.0.0
✓ What Happened???Used to be flawless, in my opinion. Started with the free trial, and ended up purchasing the upgraded version, along with my Protonmail. About a month or so ago, the VPN service has just crashed and burned. It doesn’t hardly ever let me connect to the countries I want to connect to, I’m finding myself at risk constantly because it kicks me off of servers and won’t tell me. Please undo whatever you guys have done to make a great VPN service into a subpar VPN service. Side-note: It’s extraordinarily annoying to be logged out of my account, completely randomly and without warning. I’ve lost literally thousands of emails because I didn’t store my password anywhere (for security reasons) and to reset the password, it encrypts ALL of your messages. At least give an option to be signed out randomly or to stay logged in, although I’m sure that the majority of people would prefer to not be logged out without warning.Version: 2.4.0
✓ Doesn’t work for Streamotion (Kayo / Binge etc)This VPN service didn’t allow use of any Streamotion products (Kayo and Binge etc.) I paid for the upgraded service to be able to stream whilst in Europe. Upon requesting a refund, Proton advised that since I upgraded my account thru the app and not their website directly that I was then unable to get my money back. Avoid if you plan on using this VPN to use any Streamotion products / apps and not get your money back when it doesn’t work..Version: 4.2.2
✓ Unreliable serviceI can echo what a number of other recent reviews have said about the reliability of this VPN service, even the paid service. Possibly the servers cannot handle the volume of traffic. My connection can drop several times a day and often struggles to reconnect. Changing the protocol doesn’t appear to have any meaning effect. When it works I have no complaints but I would not renew if my subscription was coming to an end soon..Version: 4.1.11
✓ No connectionCan't connect to any server. Even though I purchases the upgrade..Version: 5.1.9
✓ ScamPaid 100$ for years worth subscription, peterfensenberg is my account check ur system, better fix that real quick or problems heading ur way my g.Version: 2.3.7
✓ Great service but shortcuts are brokenPreviously the quick connect shortcut would work flawlessly, but since the latest updates it does nothing more often than not..Version: 4.1.1
✓ Used to be the Best… No LongerNow that the Free version no longer lets you choose which country you connect to, this VPN is completely unusable for me. As an Australian, the app makes me join the Japan server because it’s the fastest, but I exclusively used US servers in the past because I need them for English browsing and US region locks. This update is such a loss of utility and makes me regret promoting Proton services to friends and family..Version: 5.1.7
✓ Latest release eats batteryOrdinarily, this is great. But ever since the latest update (total redesign), battery usage says 85% Proton Vpn, and 15% for all other apps. The phone is occasionally getting hot now, and the newest model phone completely drains in less than 8 hours. Support has no straightforward way to bring this up, so here we are..Version: 4.0.0
✓ FlakeyAs others have reported, the app just disconnects for no reason. Sometimes the connection to the internet keeps going, sometimes not. When checking if not, sometimes it’s trying to reconnect to the generic Australian server, sometimes not. If I manually stop the reconnect process, and restart it, sometimes it will reconnect, sometimes not. Under those circumstances manually selecting a specific server usually works, but i shouldn’t have to. I have a similar experience with my router running dd-wrt and openvpn. And it never used to be like this. This is disappointing. Like many on here I selected Proton because of their philosophy, but I’m considering going elsewhere. To the developers, if you read this, I’m not submitting a ticket. I’ve done this before and usually get a response like try a different server or reboot app/router. However, FYI, I’m in Australia but see similar issues with other countries.Version: 3.1.0
✓ I’m not very impressed with this entire new thingI’m not very impressed with this entire new thing forcing people to connect to servers that we don’t even want to connect to if I wanted to connect to a server location I would do so of my own choice not what you are dictating that we should be connecting to if I wanted to connect to countries other than what I have chosen to connect to it shouldn’t be your choice what countries users are being forcibly made to connect to.Version: 5.1.7
✓ The app is a fraudI bought it 4 days ago with 160 dollars payment but it never worked. I claimed a refund but the developer of this VPN refused..Version: 3.0.1
✓ Lacks Features- Doesn’t have vpn for Apple TV. - Doesn’t have Island notification as PIA VPN does when connected to a server. - Reasonable price.Version: 5.1.3
✓ Used to be greatAfter the new update the free capabilities are greatly reduced… sadly will be uninstalling.Version: 5.1.7
✓ Connection drop outsDespite being connected, at random times my internet will stop working and the Proton VPN app will be at “connecting” on which I’ll have to disconnect then connect again to establish a new connection. Or sometimes the connection will just become way too slow and unusable that I’ll have to again disconnect then reconnect again. It’s not just happening for me, I know others the same issue is happening to, and reinstalling the app and restarting my device has done nothing. I can no longer trust ProtonVPN until this issue is fixed..Version: 4.1.19
✓ Great…when it worksWhen you leave wifi and transition to data (eg leaving home and getting into the car) the app just stops working. It keeps stuck at “loading connection info” . I close and restart the app, turn off and on data, but nothing works. And the Internet also stops working. I have to restart my phone for it to work. It’s really annoying..Version: 5.0.0
🙂 Proton VPN: Fast & Secure Positive Reviews
Proton VPN: Fast & Secure works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Proton VPN: Fast & Secure.
⛔ Proton VPN: Fast & Secure Problems
