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Proton Pass - Password Manager App Complaints & User Negative Comments 2024
Proton Pass - Password Manager app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Proton Pass - Password Manager? Can you share your negative thoughts about proton pass - password manager?
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Proton Pass - Password Manager for Negative User Reviews
✓ Good auto fill bad security practicesThe password creds and auto fill function work great. But the fact that they make you store your mfa tokens In the same app is silly to me . It’s not even mfa at that point. I know you could make a seperate account for it this function. But I shouldn’t have to, and it is bad security to store everything in one place. It wouldn’t be that hard to develop a seperate app that can store/hold mfa tokens and hope they do. I won’t be adjusting my review unless they address the glaring bad security practice of storing creds and mfa tokens in the same place..Version: 1.2.2
✓ Unreliable sometimesOccasionally the autofill window will be stuck and refuse to close until the whole app that needs to be auto filled is force closed..Version: 1.2.2
✓ Disappointed as Time goes onJoined the proton ecosystem about two months ago. Dove all in after a great trial window. Now that the rosy glasses are off - Proton Pass is far from a reliable alternative to Bitwarden and with the roadmap I don’t see the core issues being resolved any time soon. Anecdotally I find, out of 10 password fill attempts on iOS: 1x - works exactly as expected 3x - app doesn’t recognize email/password fields so I must leave browser and copy paste. 5x - recognized but takes two tries to fill. First fill attempt fails and fields remain blank. 1x - recognized but attempting to fill crashes the bowser. Not sure why password sharing or a desktop app is more important than this unreliability. Also, how is CC auto fill so far down the list of priorities? I assume that’s demand driven but it’s a crazy feature gap to have with Bitwarden - which is free to use..Version: 1.5.3
✓ Good start needs more to compete with othersProton Pass is off to a good start and features are being consistently added. It still lacks some features of more developed password managers. Please add ability to share with non pass users without making them create an account. Seems like a burden to ask others to make an account. This feature alone keeps me from switching..Version: 1.7.2
✓ Please stop logging me outThe app itself is great, easy to use interface, great company, etc. However, I am logged out of my account several times a day. Please fix this issue as it has been consistent ever since this app released a few months ago and still has not been fixed..Version: 1.3.0
✓ Lost passwords due to failure to acquire authenticationAfter switching from Bitwarden to Pass after having used Bitwarden for 5+ years the app while functional, randomly loses authentication to create new items and edit them. After syncing it deletes all the items, it did this on my phone, tablet, and PC at the same time resulting in a complete loss of all my passwords..Version: 1.6.1
✓ Promising Tool with Crucial ShortcomingsUnfortunately, this manager struggles where it matters most: searching and autofilling. The inability to efficiently search for credentials based on the domain is baffling, especially when a simple root domain search yields multiple results. Migrating from 1Password should be an upgrade, not a challenge. The current autofill functionality feels underwhelming, leaving users to question the effectiveness of the tool. There’s potential here, but improvements are vital for it to truly stand out..Version: 1.3.0
✓ No MacOS native appThe "Mac app" in the app store is designed for iPad. Please develop a Mac specific app..Version: 1.1.0
✓ Access token does not have sufficient scopeI get this error all the time. It will disappear for a few days and then come back. The error stops me from adding any new logins as every time I try to save a login I get this error. The error occurs also every time I open the app. I’ve tried reinstalling the app. I have a support ticket open. I love Proton but I’m going back to BitWarden if you can’t fix this soon..Version: 1.5.2
✓ What a poorly designed app with minimal features.Unfortunately, this app cannot be compared to actual password managers. I understand it is a new app on the horizon, but it lacks all the essential features of a password manager. Seeing as a multi-million dollar company releases this, they could have done much better, especially since it has been released for some time now. You cannot even sync across devices properly without manually force syncing, which should not be necessary. Finally, the pricing plans are not feasible, and one should use their money to go for a more pronounced password manager, such as Birwarden. Bitwarden’s free plan beats Proton Pass by a mile, let alone its premium $ 10-a-year plan..Version: 1.7.1
✓ Lack of featuresI quite understand the fact that it is a new service. Well at least for its age. Can we have a import and export feature built in app? It’s probably not a good idea to keep this only to the site or browser extension.Version: 1.6.1
✓ Not greatTBH I kind of regret switching from LastPass. Proton Pass freezes a lot, need to restart the browser on Mac or close the app on IOS.Version: 1.5.3
✓ Has a ways to goIt imported 800 out of 1000 of my 1password entries. Don’t know why it didn’t import the other 200. Possibly some of the entry fields offered in 1Password would not transfer over. There is also no Mac Desktop app which 1Password has - only web and extensions. No Safari extension at this time. I am a Proton subscriber and plan on switching over but I think this app still needs work. I hope that they will also offer a desktop app soon..Version: 1.1.0
✓ Bugs remain long after they are reported.Nice idea, poorly executed. Don’t rely upon it until bugs are fixed..Version: 1.9.0
✓ Not ready for primetimeI have had Proton unlimited for years now, big believer in their products. Not Proton Pass though, at least not at this point. This still feels like a beta, and I’m not just talking about the ios app, it’s painful to use on PC. Constantly fails to save passwords or suggest new ones, the whole experience is just very inconsistent and very frustrating. I’ll check back in another 6 months and see where it’s at, but it’s essentially unusable at this point..Version: 1.3.0
✓ Deleted My PasswordsI recently switched over to Proton Pass from another password manager since I’ve used ProtonVPN for years and have enjoyed the service. I don’t open the app for a week or so as I didn’t need any passwords. I try to open the app to find a password only to find the app has signed me out of my account. No worries, I’ll just sign back in. I do and to my horror, every single password I had saved is no longer there. Deleted. Gone. Not sure what happened but I will not be recommending this app any time soon..Version: 1.5.3
✓ PassI have used Proton mail for years and when pass was launched I decided to temporarily move from Bitwarden to Proton Pass. There are three frustrating issues. 1. The app logs out after so many hours of not being used 2. Any setting or preference changed is reset to default like PIN codes. 3. After logging back in the auto fill function is still requesting login. This is a good application it just needs to stop resetting itself..Version: 1.1.0
✓ I’ll wait another 6 months…before I fully commit to this manger. I used it for about a week before I realized it’s not as good as 1PW. It’s still very buggy, but once they’re all ironed out, I’ll give it another go. Also, please add an option to store secure documents like ID cards, insurance cards, passports, etc. This would be very handy.Version: 1.5.7
✓ Persistent bugs ruin an otherwise good appThe app was extremely smooth when it first came out, but since the iOS 15 update, I’ve had persistent issues with blank screens while autofilling, error messages about “token” not having the proper “scope”, and having to delete and redownload the app to fix. If they can fix the bugs, it’s worth 5 stars, but if I wasn’t a ProtonVPN user already, I would stick with Bitwarden.Version: 1.5.4
✓ Can't import passwordsOption missing to import passwords, so pretty much useless for me.Version: 1.2.0
✓ Really UndecidedI use this on Mac, Windows and Linux (via Brave Browser extension), but the app for iPhone just has some problems. Whenever I use it to autofill it giv a me an error. And today, I couldn't log in at all. It would be five stars I'd not for this iPhone issue seeing as that's the platform I would us it on the most. I'm back on Keepassxc and it works, so….Version: 1.9.1
✓ Was great until it wiped all my entries 👎🏻40~ entries wiped out with no warning..Version: 1.5.3
✓ Maybe somedaySomeday, this will likely be the #1 password manager in the App Store. But that day will never come until Proton gets off their collective duff and embraces Safari and macOS. And stop telling us how difficult it is…that’s not the issue. The reason is you have to comply with Apple’s guidelines of having a macOS app in order to have the Safari extension. I purchased Proton Pass for myself and my wife, and someday I’d like to be able to use it. Right now it’s totally useless..Version: 1.7.1
✓ Feels buggyI don't doubt the security of this application, but some basic operations are buggy. For instance, I try to edit a secure note by moving the cursor within the text. A fairly normal thing to do when editing text. But after one keypress (adding a character or delete) it always jumps to the end of the text. So editing is almost impossible..Version: 1.5.2
✓ Used to work beautifully, shuts me down. Dev not ready for surge?Proton was far superior to other products, but since upgrading to highest level, it's gotten way more difficult. I've been shut down and not sure why. Paying more and key feature (password manager) quit. Working way thru it, but mighty painful and not sure where it will lead..Version: 1.8.1
✓ “Documents”Unless I’m missing something, the “scan documents” feature is misrepresented. You can’t scan documents as PDF— Pass will only extract OCR text. It won’t allow upload of actual document scans. Thus the feature is limited to very simple document OCR scanning..Version: 1.3.0
✓ Missing web interfaceI’m in the library on a public computer, so no ProtonPass extension installed. No way to get my password out of ProtonPass in those situations. You need to be able to log onto a proton pass website..Version: 1.2.2
✓ OTPs behind a paywallI support Proton services and I love them, but putting OTPs behind a paywall is just simply a slap in the face to the users. I won't switch to a service that prevents me from using a basic and fundamental feature such as this one..Version: 1.0.3
✓ 🤷♂️I love proton mail and have used it for years so I thought I’d have a go at their password manager. I find it too bizarre. I downloaded the app and then tried to familiarise myself with its interface. First of all it said I have to use a browser extension which I didn’t expect as I don’t use any of the browsers it works on. There doesn’t seem to be a way of copying passwords from iOS keychain automatically so it would take hours manually. I would then have two passwords systems on my phone and to what end as keychain works perfectly anyway? I clicked on something to check it out and it informed me a password had been generated and saved but for what? I applaud Proton for all they do to protect our security but I don’t see the point of this app..Version: 1.1.0
✓ Incomplete Password ManagerI really wanted this app to work, but sadly it’s incomplete and I am staying with RoboForm. The issue is that this password manager doesn’t have a built in browser any other mechanism that would allow uses to trigger navigating to a website from within the password manager app. That means that I would be forced to keep bookmarks in two places (on the password manager and on the browser of my choosing) which is way too inconvenient. Until they solve that issue I am afraid this is an incomplete product that is of no use to me..Version: 1.2.0
✓ Teething Issues…Still a new application so naturally buggy. Has some issues like not suggesting an alias or password when creating a new login, cancel button doesn’t work if you’re trying to exit out of the Pass app in Brave browser, not filling in complete passes in fields when selected from within the pop up app to name a few. Design and usability wise it looks and feels great, just hoping the functionality gets patched soon..Version: 1.3.0
✓ Not very IntuitiveStill needs a lot of work. Often doesn’t prompt to save when it should. Freezes / lags on mobile apps. Definitely not been a seamless transition from Firefox. Hoping they will improve it..Version: 1.5.2
✓ IPhone & iPadWhen can I import from Keeper to Proton Pass on iPhone or iPad as I don’t have a computer?.Version: 1.5.2
✓ Not compatible with BraveI have used this service with the Brave browser for about 2 months and have had nothing but problems. Sometimes it will not suggest a password for a new site. Sometimes it will not have your password available for a revisited site, and now I am completely locked out of all of my services and passwords. I have been trying to get support from protonmail for 5 days and they take 24 hours to respond to each message and have not been helpful and I am still locked out. they have also refused to issue a refund and cancel my membership. Terrible service and even worse customer service..Version: 1.5.5
🙂 Proton Pass - Password Manager Positive Reviews
Proton Pass - Password Manager works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Proton Pass - Password Manager.
⛔ Proton Pass - Password Manager Problems
