- 85.0LEGITIMACY SCORE
- 85.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Firewall - Spam Call Blocker App Complaints & User Negative Comments 2024
Firewall - Spam Call Blocker app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Firewall - Spam Call Blocker? Can you share your negative thoughts about firewall - spam call blocker?
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Firewall - Spam Call Blocker for Negative User Reviews
✓ Great at Stopping Robocalls, but in dire need of scheduling FeatureThis is by far the best app I’ve found for filtering Robocalls. One huge drawback, I have to go manually pause it for work hours so I don’t miss an important call. I try to whitelist as many as possible but can’t do them all. I’m close To dropping my sub because of this hassle. If it had an option where you could schedule pauses it would be perfect..Version: 1.2.2
✓ FirewallI truly thought I would love this but now I’m not sure. I don’t think as many calls are coming through that usually have been. But even just now 2-3 times in a row I’ve gotten a call from same number which came thru with no name of who it is therefore I know the Number isn’t in My Whitelist. It’s been one of the numbers I’ve been trying to stop and not succeeded at getting rid of even with Firewall. This confuses me. Yesterday I deleted couple numbers that also go through that aren’t in my whitelist. Suddenly here’s once again the other I spoke of in beginning ringing one more for me to hit drcline. Just wondering why nothing stopping it all. Gonna try to add other stuff now to see if will help but not sure if will continue this dubscription..Version: 1.2.0
✓ Blocking calls I wantUnfortunately, I’m missing calls from the ‘whitelist’ and it’s causing a rift in my marriage because my husband is thinking that I’m blocking his calls. And he’s not the only person I’m missing call from that I’d like to get through so I’ve canceled the subscription until this is resolved. Have enjoyed the screening aspect of this app. I’ll let you know if I have problems canceling the subscription..Version: 1.1.4
✓ Broken appBad debut, after install and forwarding your number, app says it needs permissions to the mic except it never requests access from the OS so there’s no way to allow it. Can’t do anything else with app since it won’t allow you to cancel or otherwise move past this. I also get on their site to report the issue but can’t send them a message from their support page (sending the message does nothing). They need better QA and support. App is currently useless and I can’t cancel the call forward now..Version: 1.0
✓ Disappointed.Like most, I had high hopes for Firewall. On day one, it blocked 7 robocalls. Gotta love that! But for me, the caveats quickly began to mount. - Call quality is terrible. Every time anyone called me, I'd have to call them back to be able to eliminate persistent noise and dropouts. - Calls in the call history no longer display the proper label (e.g., "home," "iPhone," "work," etc.). Instead the label is replaced with "Firewall." So you have no idea where the person is calling from. That's not trivial. It's often important to know if someone's calling (or called) from home or work, etc. Firewall removes that information. Bad move. - Voicemail messages are intercepted and are handled in a very clunky manner within the Firewall app. I hate it. Furthermore, far too many taps are required to get to the audio playback. - When calls come in, the app's interface is different from the Phone app, which is disconcerting. And the button to answer calls is blue instead of green, which is just dumb. There's a reason that conventions exist and have become *universal*: Green is for "go," and red is for "stop." Although I loved having unwanted calls blocked, the caveats are simply too intrusive. So regrettably I've removed Firewall. It's a great idea in theory, but these issues need to be resolved. Until then, Firewall falls far short..Version: 1.1.2
✓ Missed numerous important callsI did not like your service, so I got out of the subscription and dialed the appropriate number for my sprint carrier *720 to end the call forwarding, but it still didn’t work. Kept getting text messages from firewall saying I am missing calls and that I need to dial *720 again, since I am unsubscribed. I have done this plenty of times already, I emailed customer support with a full explanation of my situation and of my attempts, and all they told me was to dial *720 for sprint to end the call forwarding, seems like they didn’t even read the message.. I’ve missed important calls, such a disappointment, please fix this. Update: In the end, I was told to contact my carrier to manually disable the call forwarding.. Update: to this day unable to get it fixed. (Months later) Have contacted my carrier multiple times to try to resolve but the issue persists. What the heck did you guys do?.Version: 1.0.6
✓ Blocking great, call quality not so great.I used it for the first week of the 2 week trial. It was absolutely excellent at blocking junk calls and texts, but call quality is absolutely horrible, especially on calls between 2 new iPhone 11s. The audio quality is just not up to par, and the person at the other end often hears themselves echoing back. If they fix these issues, I'll definitely give it another shot..Version: 1.1.3
✓ ReviewThere are things I do not like about Firewall: the ability to delete screened calls directly without going through more options; the ability to respond to a voicemail directly; if the same number is screened bad and calls again do not show it to me ; if I am receiving a voicemail automatically approve that caller as a “grey” list caller and let them through unless informed otherwise. Thanks.Version: 1.0.5
✓ Blocking vs Call QualityThis service works as advertised, but with a cost. Any service that requires you to forward all calls will not only introduce privacy/security risks, but impact service quality. Be prepared to authorize a third-party to route your calls, block your calls, and have call quality that is different from your carrier. I’m hoping firewall improves call quality overtime..Version: 1.0
✓ Stop usingI have canceled my subscription but it’s still active because it’s paid for through another week. I want it to stop working because it’s blocking calls from my doctor, lawyer, hospital. They are now calling my husband. I dejected the app so now I can’t see who’s getting blocked. Help! How do I get this to end? I have appreciated the to o calls getting blocked but even when I have added people to my whitelist they still continue to not get through..Version: 1.1.3
✓ FrustratingI thought this app that got good reviews would be great...but alas I stopped call forwarding and went back to Hiya! Call quality was not good (according to the people I was talking to) and I sounded like I was in a tunnel. Several calls from people that are Favorites on my iPhone didn’t come through so who knows how many other ‘whitelisted’ calls I missed. No option to reply to calls I can’t take with a text message like I do now (I have a job!) Yes, it stopped robo callers which is great but too many bugs at this point to be confident with the app and knowing my legit calls are coming through. Sorry...the idea is great but the value isn’t. Maybe keep it totally free until you have all the bugs worked out. I’m hoping I don’t get charged...there’s nothing I could find to cancel!.Version: 1.0.5
✓ Got a problemI did the two week trial, nothing wrong If privacy is what you desire. BUT I deleted this app from my phone. The app disappeared but the app is still running in my cloud and I can’t get any phone calls it tells the caller this is the Firewall and you leave a message. O never hear the phone ring and I have missed so many calls, this is a negative impact on my life and income. Hope to get this situation resolved soon! I will update!.Version: 1.2.5
✓ Good Blocker for ROBOCALL AND TELEMARKETING CALLSThere have been Pros and Cons using this system so here is my feedback as to why I gave a 3 star rather than a 5 star review: setting necessary business transactions when I cannot know the source of a call back has been frustrating. Any suggestions on handling that? Otherwise, multiple unwanted Robo and telemarketing calls are no more. My life is more peaceful and much more quiet!!.Version: 1.1.6
✓ Review of worth of FirewallFirewall is very good for ID-ing robo callers, excellent, in fact. Thank you for a very good job of that portion of your services. However, Firewall does not review all telephone numbers listed as authorized entries in my phone contacts list. In other words, all numbers listed with authorized entry in my contacts list - OTHER THAN FAX machine listings, should be allowed to ring thru’. Businesses, medical offices, and some friends who also have business or secondary phone numbers, should be allowed to ring thru’. Further, I do not understand nor have I discovered the use of the alternate list provided by Firewall. At first I thought it was for alternative numbers authorized by titled entry as described in the paragraph just above. I quickly learned that apparently is not what the alternative list is for. Please send an explanation as to the correct use of you alternative “whitelist” is for & how to manage that tool. Thank you very much for the help. Faith Prior.Version: 1.2.3
✓ Needs lots of workI’ve been using it for a few days now, what I have notice is that it's very good at blocking spam calls that’s a fact, but when you get an incoming call the sound quality is very poor, plus my family lives out of the country and since I installed and activated the app they haven’t been able to get a call thru, I don’t even see any missed calls from them. But again if robocalls are driving you crazy I think it worths a try, hopefully they can get around a few glitches shortly..Version: 1.0
✓ Constructive criticismI have a couple of comments/concerns about FIREWALL but couldn’t find a contact us. I prefer to give constructive criticism in private but I simply could not find a way to do so in private. 1) when entering add’l number in Whitelist there is no discernible order AND it changes when I switch back and forth from one page (or even to/from a different app). May I suggest alphabetical? 2) finding the contact us by email is WAAAAAYYY too hard and the one I did in your other app Burner would not submit. 3) it is rather sluggish when adding whitelisted numbers and that seems to be worse as more numbers are added. TY.Version: 1.0
✓ Good concept but not ready for useI love the concept, it works very well at blocking calls unfortunately there are several big issues that make it a no go for me at this time. 1. I have my contacts whitelisted but it seems to be like a random process. 1/2 the time my own family can’t call me and get sent straight to voicemail, that’s not good. 2. Biggest problem to me, the call quality is very poor. A lot of the calls get dropped or can’t hear much at all. Echo on a lot of calls, like you’re in a tunnel..Version: 1.0
✓ Effective but painfully slowThe app does as advertised but the app itself is painfully slow. When I receive a notification opening and looking at the information is like opening Internet explorer 10 years ago. Sloooooooooowwwww Also cannot uninstall. That’s pretty important because it forwards your number meaning if you delete the program you receive literally no calls, just a text your phone is forwarding and no way to fix it. Very poorly designed and performing application..Version: 1.0
✓ Why block my Favorites & Contacts??I loved this app initially but then it became annoying. Then it began to siphon off calls from my contacts (even my Favorites) before I heard any ring. I kept tweaking the settings to no avail. I finally had to delete it & cancel subscription. However it’s symbol/icon is still on the upper left of my phone. I don’t know how to get rid of it! Maybe others can manage this app which is a needed one; I just can’t make it work..Version: 1.0.3
✓ Major Bug IssuesAlthough I love that it blocks all spam calls, it is also blocking and not ringing through/notifying me of whitelisted contacts. The major issue I’m having is when calling a number it will not allow me to hang up a call EVER. I’ve uninstalled and reinstalled the app several times as well as shutting off the phone and restarting it, and double checked to make sure the button on my phone was not on “DO NOT DISTURB” mode. But I still having the same issue. Very frustrating!!!!.Version: 1.2.4
✓ Miss more than 9 out of 10 calls from my contactsI was excited about this app and wanted it to work for me. On a positive note, the robocalls completely went away. Unfortunately, so did all other calls. More than 9 out of 10 calls from my whitelisted contacts did not come through with the app throwing an error saying it’s “unavailable.” I reached out to tech support multiple times and was told this is a known issue without an expected timeline to fix. Overall, very disappointed. I’d love to revisit if perhaps in the future they fix their fundamental issues..Version: 1.0
✓ Missing important callsThe app works amazingly for robo & telemarketing calla however, I’m missing normal calls too. I keep getting text messages indicating calls that I’ve missed. They don’t show up on my missed calls log either. They do show up on my firewall app but only if it’s receiving a WiFi signal. Also, if I have an incoming call, I can’t send an away text when I am unable to respond. I can either answer or decline the call, that’s it. Firewall does not provide the option of texting “I’ll call you later” or a custom reply. I didn’t realize how often I use this until I couldn’t..Version: 1.0
✓ Good App but...I installed FIREWALL a few weeks ago. I liked it, I recall that; but, I ended up UN-installing FIREWALL-just can not recall the exact reason! Regardless, ever since I uninstalled FIREWALL, I’ve been experiencing a problem. I have received about 5 or 6 text messages, over time not all at once. I assume they originate from FIREWALL Customer service division. They all basically say the same thing & I have followed through with every recommendation from each text. The text says-“I missed a call from (xxx) XXX-XXXX because FIREWALL was unreachable.”(Probably because it’s NOT on my iPhone any longer!) Then it goes on to say to call *720 to PERMANENTLY DELETE FIREWALL & to un-forward calls to it from my iPhone. Which, I have done SEVERAL TIMES! Apparently, this is NOT working! Can someone help?? I’ll check back to see if anyone from Firewall answers my questions here! Thank you..Version: 1.2.5
✓ Not great.Let me preface this review as "this app did not work for me" however, it may work for you? Firewall blocks any number or SMS (if you set it up) that is not whitelisted. I am a consultant and travel extensively. Firewall's approach for me is too limiting; for instance, I had to use an SMS text system that randomizes their numbers for each message, which was a nightmare with Firewall. I could reply to one message and not the other etc. The other problem stemmed from the fact that all calls forwarded through Firewall's VOIP telephone system, the call quality for me, was inferior, and is not easily switched to a mobile carrier during the call. To my understanding, they are working on it. I felt like I was paying to be a beta tester when using the Firewall app..Version: 1.1.0
✓ Doesn’t WorkThis app allows you to whitelist all the contacts that are in your phone and block every buddy else. I tried using that feature and it will work for a while but then I have people that can’t call me because it’s blocking them. Contacted support and they responded in a timely fashion told me to restart my phone delete the app reinstall the app and I did. It worked again for a few hours and then stopped working..Version: 1.3
🙂 Firewall - Spam Call Blocker Positive Reviews
Firewall - Spam Call Blocker works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Firewall - Spam Call Blocker.
⛔ Firewall - Spam Call Blocker Problems
