Lili - Small Business Finances Negative Reviews

Lili - Small Business Finances App Complaints & User Negative Comments 2024

Lili - Small Business Finances app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lili - Small Business Finances? Can you share your negative thoughts about lili - small business finances?

Lili - Small Business Finances for Negative User Reviews

✓ I experienced illegal discrimination from LiliFirst, please do an internet search for Lili reviews to see how biased these app reviews are! Their reviews everywhere else are unanimously terrible and for a reason! Lili received over 100 complaints from the BBB in the last year alone! All of this info is publicly available online in a quick search. Today I spoke with a Lili customer service rep who identified herself as “Niki”, she refused to assist me with my issue, and she refused to transfer me to another team member who could assist me. When I told her I needed to resolve the issue via phone not email because I am disabled she pretended she could not hear me. When I spoke about anything else, she could hear me perfectly fine, but when I repeatedly told her I needed accommodations to assist me via phone due to my disability she lied and told me she couldn’t hear. When I informed her this was harassment and disability discrimination she told me “I’m sorry you feel that way” and hung up on me. Lili harasses disabled customers and refuses to assist us, which is illegal and a direct violation of the American with Disabilities Act. I’ve filed a complaint with the ADA and will now be speaking with an attorney..Deardeer331Version: 23.10.4

✓ Terrible! Waste of time.I ordered my card in preparation of starting some free lance work and some independent contractor work. I put the app on my phone, ordered my card, activated my card and before any use was even made of my card, Lili shut it down for “breaking their usage rules”. Considering the card wasn’t used I am very upset by this. Multiple emails with customer service were useless, stating they do not provide individual information and that I should trust their “sophisticated” methods that a correct decision has been made. No appeal, no information why, and now money which was supposed to be coming into that account will have to bounce in limbo for up to 14 days and the mail system which I would never send checks in to begin with. They won’t give me info and I feel like they just collected sensitive information and ghosted me. My review is that we are busy as freelancers and small business owners, I wouldn’t waste your time on this supposed account..Kristina1980509Version: 22.9.1

✓ Hope you like not being able to access your $$$Had no trouble connecting an external account in order to open/deposit funds into my lili account and I was very happy with lili for the first 2 months. Then when I went to transfer money out of my lili acct to the same external acct it refused to connect. I got so frustrated with their less than helpful customer service (“oh that isn’t one of the banks lili can connect to” “then why is it on your list and how was I able to connect to it before???”) I decided to close my account. Except I still couldn’t use an ach to remove my funds. My only options were to do daily atm withdrawals until the account was drained (with a $200 daily limit this would’ve taken way too long) or spend the money via my debit card (No thanks). So I just kept trying to link to the external acct every day and FINALLY (on day 6? 7?) it connected. There’s a limit on ACHs so I still can’t close my account but at least I was able to move some of it to a safer bank that won’t hold it hostage. Hopefully when I go back to transfer more it lets me. I can forgive technical glitches. That’s life. But terrible customer support on top of it? Not when we’re talking about access to my money. I wouldn’t recommend lili to anyone..D1234@#$Version: 21.11.1

✓ Awful customer service and awful appThis company is given good ratings and I have no idea why. Here is what you need to know before you get a business bank account: 1) customer service representatives are not available 24/7 and they are in another country not the US and they will not answer your questions, 2) you can not see any transactions that are available in real time, 3) you can not see any transfer transactions from external banks, 4)there are no supervisors available and they will claim that you will get a callback in 24 hours. Good luck with your business checking here because it is better to have an established bank account in the US like Bank of America, Chase etc if you are doing business in America because they will be able to actually help you with real time transactions, excellent customer service and supervisors who are available. This is not happening with this company unfortunately..LOLZ<3LMAOVersion: 23.5.4

✓ DO NOT BELIEVE POSITIVE REVIEWS THIS COMPANY IS A SCAMI tried to open an account, went though the arduous process. At the end the app told me that due to ”forces behind their control the account can’t be opened” But didn’t tell me why (which is a violation of the Fair Credit Reporting Act btw) Contacted customer service at least 10 times to try to get it figured out. I received nothing but generic automated messages, days after emailing them. Try to log in it says an account with my phone number is already in use. Try to reach customer service it says “no account with this number is detected” (ok….) So….complete, total waste of time, and illegal. Pretty sure they just farmed me for my info. Thanks a lot. I wouldn’t need apps like this if I wasn’t already struggling with money so thanks Lili for not only stressing me out on top of it for several days trying to figure it out. (AND BTW TO “SUPPORT”: PLEASE DONT WASTE YOUR TIME POSTING SOMETHING ABOUT HOW YOU TRIED TO RESOLVE MY ISSUE JUST TO TRY TO SAVE FACE ON THE APPSTORE. You did not. And if you say to reach out to support for help I will probably have a hernia laughing. I will be contacting the proper channels about the FCRA violation. When you deny someone an account or credit you HAVE to tell them why and give them recourse to fix it. Sort of feel like maybe it was discrimination? Just don’t….).TonecardVersion: 21.8.3

✓ WORST CUSTOMER SERVICE EXPERIENCE EVER!!Lili was my favorite bank. It easily allows me to manage my transactions. However, their customer service is the worst I’ve experienced. Denying a customer the option to speak to a supervisor is absurd. Let alone being hung up on TWICE by the SAME rep. Smh. I had an issue with being scammed by someone and I was trying to dispute the transaction. I have multiple brick and mortar banks but like the fee less options of online banks. I primarily use Fintech for purchase/interest and b&m for business. I will say all though there is a convenience for Fintech, the EMPHASIZE is THEY ARE NOT A BANK!!!! Getting a refund is hard because they have to follow different rules. This matter was only $10 dollars but this has left a sour taste in my mouth. I ended up contraction their parent company to file a complaint but who knows how far that will go. BE CAUTIOUS WITH KEEPING ALL YOUR MONEY ON FINTECH. I don’t recommend Chime, but that’s probably the best Fintech company for personal use. Try credit unions, second chance banks, etc if you are unable to open a real bank. I only opened a Chime account because the 2 day early deposit and have been hooked to the no fees BUT PLEASE BE CAREFUL WITH YOUR MONEY!!!!.BgjjdVersion: 21.5.2

✓ DO NOT USE LILIThey will steal your money and their support system (email/phone number) is nonexistent. It’s a shame they’re doing this to small business and freelancers . Update to the reply I received below: this is partially true. I’m still missing funds! And again your customer service has been atrocious to deal with . No one answers the phone and no one responds to email . I wasn’t notified by anyone , I spent hours calling to finally get in touch with someone who “couldn’t help because they didn’t have the authority” and so now I’m currently waiting for a response again. Lili bank you really need to work on customer service and handling a clients funds better. This our money and our livelihood and our sanity you’re taking away from. Update again: Since this is the only way I get a reply !! What kind of customer service is this ? I understand why my bank was closed which still doesn’t make sense but I have no desire to keep an account with Lili banking ever again. The real concern is how can I get my funds back !! No one can answer this and this is stealing . I won’t stop until I get my funds back . Feel free to respond to my emails with information about my funds that were deposited and I never had access to before you closed my account . Again I highly don’t recommend Lili !.KgcantillasVersion: 21.2.1

✓ Do not use Lili they will steal your moneyI transferred 100 dollars from my husbands account to mine so I can start using what I thought would be a good freelancer account. Well little to my knowledge you can not transfer money from another account that is not in your name. Ok no problem. But there was a problem, they took the 100 dollars out of my husbands account immediately and never gave me the funds into my Lili account neither did they put the money back in my husbands account. So trying to figure out what was going on I called Lili customer service number and was told three different things by three different representatives which neither of them could help me recover my funds. Now I’m in the process with my husbands bank on disputing the funds transfer so that I can retract the disbursement by an attempt to get my husbands money back to him. Hopefully they do not dispute the dispute. We will see but overall I can not trust a company with my money who is going to act like there is nothing they can do fir you when they take your money and it disappears in thin air. Do not use them if you have a discrepancy they will NOT resolve it for you. You will be left to figure it out for yourself. To make matters worse the lady representative I spoke with had a serious attitude with me like I stole her money. Just don’t use Lili. I recommend Chime and Varo. I have never had a problem with them helping me or them taking my money.Danielle harrizVersion: 20.11.1

✓ Terrible and fraudulentI am waiting for my process server to serve Choice Financial Group. This company utilizes fake reviews and at least to me, has flat-out just taken funds with no transaction history. When I threatened litigation, the amount magically went back even with no transaction history(I don’t use the account). In addition, when asking them to view my current, available, and rolling balance, none of them added up to the $100+ Lili fraudulently just took out my account. This isn’t just some bad review because I’m upset, read the other reviews. This has happened to dozens of users now… It’s very scary they have so much power to commit theft and fraud against their user base with the hope you won’t notice. Please, for the sake of your money, don’t download this app and read the real reviews. 9/10 of this company’s reviews are bots hence the generic reviews..JonathanClackVersion: 24.5.1

✓ Awesome interface, extremely poor serviceI have been singing Lili’s praises for months because the interface is attractive and intuitive. However, I have recently come across a glaring issue. I needed to dispute two transactions from one merchant. They made it quite cumbersome with a long wait period to even begin the process. Once it started, I was asked to provide proof (which I did provide, two emails from the manager of the business promising me that a refund was owed) three separate times. After many days I was told the dispute was not found in my favor with a reason showing that whomever came to that judgement did not even understand or read the paperwork I signed. I sent an email asking for follow up, it went unanswered. I opened a new ticket which took days for a response which was essentially a non answer. If this is not corrected when I get home from my business trip I will be closing my account permanently and dissuading all others from using them. I should have read more negative reviews here, this is obviously a pattern for them, it is very clear that Lili does not advocate for their customers! Beautiful app, AWFUL service! Be warned!.SummeronabusVersion: 21.10.2

✓ SCAMMERS!!!!!!Don’t do it stay away!!! I never give reviews and didn’t want to even give one star!! I open an account and deposited money right away. I received my card about a week later. I go to the app to activate and it tells me my account is under review so I wait.. well it has been a couple weeks since I opened account and still same issue so I call give my information and was told my account is closed so I question it and get hung up on so I call back give my information again and get told that need more information but will be done through emails he has no answers or why so I start getting upset because they have my money and no answers and get hung up on again.. I still have not heard anything and still can’t use app or activate card.. it’s a scam don’t do it and the worse customer service ever and they still have my money...STAY AWAY!! THE GOOD REVIEWS ARE FAKE!!!!.CBORR69Version: 21.5.1

✓ Closed my accountEdit: lovely customer service is claiming i didn’t reach out when i did. TWICE. haven’t gotten a response. courtney is my middle name. maybe ask what my name is or give me an email to your escalation team instead of being passive aggressive? anyway, dmed them on ig w a screenshot of my review and their response. these people are gross. protect your $$ and bank elsewhere. …. (*ORIGINAL REVIEW*) i had an account with lili for a business i had in 2020. i ended up deciding to go back to university and put that dream on hold in 2022. now in 2023 i have a new business and wanted to use my lili account because i’m making enough money to want to separate it from my primary checking. when i tried to log in it said my profile is under review. when i contacted lili they basically said since my account was not active they closed it which is fair!! however, i purposely kept like $5 in my lili account thinking that would keep it open (which it obviously didn’t) and i never got that money via check or anything. also, they won’t even let make me a new account. when i put my phone number in it says account already active… which is so ??? how do i have an active account, but lili said my account was closed. anyway, customer service took over a week to even respond the first time so i’m just going to consider this a sign and go to another fintech business banking option..Courtneyy_Version: 23.6.3

✓ Is this bank even real??I opened up an account with Lili over a week ago. Since opening the account I have deposited money which I have been unable to use. Every time I try to connect my card to Apple Pay it says “invalid card”. I have tried reaching out to customer service several times and get the same unsuccessful actions take to activate my card. 4 different times the representative has reset my card and left me to go try and use it promising that it will work to only have the card get declined resulting in me having to call back. EVERYTIME I call the helpline I get disconnected several times before getting to the point where I can even select the option to get a call back. The latest representative told me they needed to connect me to the apple specialist to help with Apple Pay but after being on hold with them for 20 minutes I was told by the specialist that I needed to be transferred back to customer service because they’re not able to do anything of the card isn’t already in the Apple wallet. This entire experience has been EXTREMELY frustrating, I feel like this isn’t even a real bank and that I’ve just wasted several hours of my life and potential earnings dealing with this issue..TeJota20Version: 21.5.2

✓ Support is severely lacking due to policySome money was deposited into my account over 3 weeks ago but was paid to my LLC and not to my name due to a simple oversight (probably easy to make in the freelancing world with how easy it is to create an LLC). I have been told for 23 days now that my situation would be resolved within 2 days. I have supplied documentation but it is of no use since Lili doesn’t support payments to your LLC yet. However, now I can’t close my account and this money has been held for over 3 weeks all the while promising a “quick resolution”. Numerous calls have left me speaking to nice and kind people (hat tip to Carlos and Ron) but they simply can’t help due to company policy as it is not their department holding up payment. They can’t forward me to someone in the Risk department. I have been trying to speak to a supervisor for a week now and I am just told they will call back when able. I have been told via email I will receive a call within 3 hours only to have a whole business day lapse and me have to call them because I never heard from Lili. No one can help because the policy won’t allow them to help and they aren’t allowed to forward me to the department who can. I’m sure this bank may be great as long as things are good. However, if you ever need to talk to someone or have a problem like being paid to your LLC instead of yourself, you might as well just pray and hope as that is about your only option..PfernVersion: 21.5.2

✓ Physical cards don’t arrive, digital cards don’t work with Apple WalletI created an account with lili a month ago. My card had an initial arrival date of Feb 9 (14 days after account creation), but then on that date I noticed in the app it adjusted itself to Feb 14 ETA. It’s now Feb 16, I still have not received my physical card, and I’m unable to add my digital card to Apple Wallet. I’ve spoken with customer service numerous times and no one has offered a solution. I cancelled my first card and ordered a new one, but the new digital card can’t be added to apple wallet either. I asked if they could expedite the new card to me, but they want ME to pay for the express shipping. I tried explaining to them the error is on them to resolve and requested to speak with a manager but was told that wasn’t an option. Their customer service is clueless and unhelpful. In response to their comment below: I’ve done that. It’s now been more than 2 weeks, since my issue was escalated, with no response from their support team. I’ve tried following up, but get nothing. Calling them is pointless, since the first level of support will do nothing more than read canned responses. It’s infuriating how little they will deviate from script, basically ignoring anything you say. The best they can do is “escalate” your ticket, which just puts you into purgatory like I’ve been for weeks. Stay far away from this “bank.”.Jmanly3Version: 23.2.1

✓ DO NOT CREATE ACCOUNT (0 Stars)I’ve been using Lili for just about one year, and out of the blue I received an email that my bank account has been closed with literally NO explanation. I called to ask what happened, and no one could give me an explanation, all the lady could do was apologize and read the same exact email I had already received. On top of that, on multiple occasions that I’ve needed to call customer service, I was left on hold for HOURS and the hold music kept saying “you have one caller ahead of you, there is approximately 1 minute until we answer your call” and I still waited for over an hour until I finally hung up. The customer service reps all have heavy accents and seems like the call center is outside of the country. And although this bank is “online based” I couldn’t simply update my email or phone information on the app, I had to wait on hold again to update my info. The idea behind this bank is absolutely amazing, but the execution was terrible. I would avoid this at all costs. UPDATE: did you not read my review? The email I received had NO explanation as to why my account was unexpectedly closed and the fact that you want me to read the terms and conditions to decipher why in the world you closed the account goes to show your customer service is -5 stars. I’ve worked in customer service my whole life, and Lili reps are the absolute worst I’ve ever dealt with. Thanks for literally nothing..Chela A.Version: 23.2.2

✓ They a HORRIBLE at handling disputesI’ve been using Lili for about 7 months and had made an online purchase when I made the payment and the money was taken from my account, I was charged an additional 2 more times and the merchant canceled my order and I never received a refund. I’ve had one conversation with a customer service rep from lilli and was told that I was going to take a long time for me to get my money back and that I need to reach out to the merchant to get them to release the funds. So I call the customer service rep from the merchant and was told that my financial institution (lilli) was holding the funds and that they never received the payment. So I then I began corresponding with lilli customer service through email. Lilli requested that I give details of the transaction which I corresponded every bit of information I had including screenshots of the receipt and the canceled order email with the bank statement showing my card was charged and was told it would take 10 business days for me to receive credit for my dispute. When I reached out afterwards the ten days to check on the progress of my dispute, they told me that needed more information which really feels like they are blowing smoke. This has been a terrible experience and I will be looking for other business options for banking..ListenandvibeVersion: 21.6.1

✓ Be very careful with this bankDo not rely on the app to show you an accurate list of transactions or an accurate balance. In calling them to get a clarification on transactions that don’t match up, I learned that some transactions showing as completed on the app are actually still pending. I have a transaction that went through which I received a notification about, yet it’s not reflected in my balance or showing in my transactions on the app. They just began a new premium service, which they forced on everyone initially, and since then the app, and apparently their record keeping, has been a mess. I am using iOS 16.4.1. After receiving notification of a transaction it finally showed up a full 48 hours later in the app. Currently there is a transaction that has been pending for 18 days. There is no real corresponding transaction, but a hold has been placed for the amount and it’s reflected in my account balance as if it’s actually a charge. Yet another issue..ELualVersion: 23.4.4

✓ Should be called hoops bankThis bank started out great. I loved most things about this bank and the app. I love all the tracking options, invoice creation tool, and the additional benefits that are included. All great until it came to actually receiving my money from my clients. I sent out invoices THROUGH THE LILI APP, which went though Stripe. Stripe had my money in limbo for 22 days, sent it through, and now Lili is holding on to it!!! They tell me that they need to verify things before they can give me my money. Which I had to also do with Stripe!!! Why do they not go through all of this when you open your business account with them!!? And why isn’t it communicated between the two entities!!? Why do I have to verify something that I sent through their very own app!!? The hoops I have to go through to receive my money for my business and my family….. Do better..T2gnozVersion: 23.4.4

✓ Too Many IssuesDon’t get me wrong here, I think what Lili offers is a game changer for freelancers. I am a Lili pro user and I was able to cancel all of my expensive accounting services. It makes managing your business and personal finances east and automatic. My big issues is customer service. I have not been able to use my physical debit card at in person stores for 2 weeks now. I’ve called customer services for them to “reactivate” my card 3 times, only to be told it needs to be escalated. That was over a week ago- I still can’t access my money. Now my card is getting declined online as well, and yes I definitely have the necessary funds in the account, but I’ve reached out to the Lili support email 3-4 times, also to no avail. In fact, I receive an automated response saying they will respond within 3hrs… I have not had any communication in 2 weeks. I’d love to keep using Lili because I love the systems they have in place, but as a PAYING PRO MEMBER, I’m having major issues with no communication on how they can be resolved..ZakkincaidVersion: 22.2.1

✓ Problem scanning documents to sign upI have tried for two days trying to open an account. I tried using my cellphone to register. Every time I tried to take a picture of my driver’s license, the screen would have a page covering it. Then it would go back to the previous page. I did this like 10 times. Must be a bug in the program. I then tried to register with uploading documents on both the cellphone and iPad. Each time I tried to upload, no window would open up for document selection. This is crazy. Sure not no three minutes to open an account. The company needs to check the platform for bugs on the registering process. Maybe time for a different app. This app would be ideal for someone doing various gig type jobs or different income streams, IF they could register..SteveBtxVersion: 21.5.1

✓ Confused?I tried opening an account to manage my freelance services and keep better track of expenses as I’m working on bigger projects now. I went through all of the states for verification and then received a text message almost immediately after that read, and I quote, “Thank you for uploading your documents. For reasons beyond our control, we're not able to open an account for you at the moment. Thank you for your interest in Lili.” Excuse me, what? How is that a sufficient response to any potential client of your services? As a professional, I would never send something like this without a clear explanation as to why, or at least with immediate option for redress. I would think a banking institution whose specialty is for *professional* service providers, that they would at least show me the same respect I showed them. And as a brand strategist and designer, I’m even more appalled by the inadequate failure to deliver on what you promise to your audience. I was looking to make my life easier, not MORE difficult. I even looked throughout the website help center too and have found nothing that discusses the application or verification process. This is not ok. Do better..XxtinastudioVersion: 21.10.1

✓ Worst banking experience for entrepreneursThis has been the worst banking experience by far. Are the features an organization cool? Yes! Not being able to access your money the entire banking experience? Terrible. They randomly restricted Venmo transactions, withdrawals, and lastly froze my account with 9k in it right as I needed to pay reps. Customer service said they don’t know how long it will take to unfreeze my account if they will. This is because a wire transfer came in through my business name and not my personal name. What a joke. Customer service hung up on me after telling that Lili might shut down my account if they don’t freeze it and will send my money back to the parties who sent it. In this case I literally can’t touch my own money. How is this an app for entrepreneurs again…? I would literally pay $300 to be able to just withdraw my money and close my account. Update: 4 emails, 6 phone calls, and 2 weeks later.. Lili is still trying to figure out how to review my account. What a joke..Brett.bouchyVersion: 21.8.2

✓ Find a different bankThis “banking” app is supposed to be convenient and out of all of the banking apps I’ve ever had, this is the most troublesome. I tried to access the app this morning, it’s not working. I try to pay business expenses by using the card and the card is declined despite having funds. I called customer service, they see it’s because other institutions don’t recognize them as bank sometimes and that I have to call them for access. I can’t link to other banks or banking apps for external transfers like PayPal because “Lili” isn’t a real bank that is recognized by them or my other banks. Other banking institutions literally bar them from access to their accounts. I thought maybe I could order checks, but Lili doesn’t do checks. So I can’t get money in without difficulty and I can’t get money out without difficulty. Also, I can’t send invoices from the app like it promises either, which is the main reason I got it. So I’m using my old booking software. If it were easy, I’d clear out my account, but the only way I could would be to withdraw funds right now would be through an ATM. Don’t put your money here. Never mind the fact that I pay $4.99 a month for all of this inaccessibility to my own business account..Oni-HaVersion: 22.5.2

✓ Less than 0 customer serviceAfter using this bank for 10 months now, I can safely say the five star reviews cannot be real. Their customer service is horrendous. If you ever have a question or concern you can forget about having it solved. Depositing a check is a huge pain- the software is awful. I don’t know how many times I’ve had to resubmit checks- and this just adds to the DAYS it takes for you to have access to your money. Speaking of taking days- I don’t understand why there’s such a huge lag between paying a bill and then taking it out of the account but it becomes a mess, quickly. And if you receive funds from a payment software, be prepared for it to take a few days to actually see it in your account. Several months into having my account they notified me they didn’t have a piece of paperwork they needed and just stopped letting me deposit money. This is my business bank account- it’s a huge issue! There’s also a $5,000 limit on deposited checks which also causes a lot of grief. I got sucked in by their “bucket” system (transferring automatically to a tax bucket, etc) but it is not worth the grief of this company. They are incredibly non responsive and this has resulted in more headaches than help in my small business. Switching banks is such a huge pain and I deeply regret switching to Lili (also known as choice bank- that also gets fun for when people want to do direct deposits and can’t find your bank!) and I don’t recommend it to anyone..MKB_1983Version: 22.9.1

✓ Average joe reviewI have a really mixed review on this one. I’ve been with Lili for a couple years now. Saying such id like to say I enjoy my experience with Lili however, I have experienced something to make me feel otherwise. Hence the three stars instead of 5. Costumer service is a joke. I’ve been taken care of in 5 minutes and I’ve been on hold for 3 separate days trying to reach a real person. Sometimes when you call, it will hang up on you around the 15 minute mark when your on hold. Aside from this balance up is a wonderful additive to the Lili app. I love how open and easy it is to find different features within the app. Since I’ve started using the pro version I have experienced a lot less trouble and bugs within the app itself. However I feel like some of the features included in pro should be included in the normal version as some of them are super helpful for everyday bank use..Average__JoEeVersion: 22.7.1

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