Rocket Money - Bills & Budgets App Negative ReviewsRocket Money

Rocket Money - Bills & Budgets Negative Reviews

4.24833 star

Total 12 Negative Reviews

Rocket Money - Bills & Budgets App Complaints & User Negative Comments 2024

Rocket Money - Bills & Budgets app received 12 complaints, negative comments and reviews by users. Have you ever had a bad experience using Rocket Money - Bills & Budgets? Can you share your negative thoughts about rocket money - bills & budgets?

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Rocket Money - Bills & Budgets for Negative User Reviews

Pretty close to uselessSo, if you don’t have a banking app, maybe you would find this useful. But really, probably not. My bank TEXTS me within minutes whenever I make a purchase. Truebill starts emailing me about my habits immediately upon downloading, as if they’ve studied my spending for years. So for the first month, every purchase is an alert! How exciting ! So they send you a bunch of emails about your spending. Then make an “unusually large” purchase at the Secretary of State around your birthday (now why would anyone do that??) and Truebill will alert you several days later, multiple times, about your spendthrift ways. If I could charge them $5 for every useless email, I would be making out, even with the $7 a month I pay for their “service”. But don’t worry, Truebill can cancel subscriptions and save you $$$$. Yes, as long as you know the email and password and all the other info you would need to cancel the subscription with the subscriber. So, if you think Truebill is going to save you from the Netflix bill that someone signed up for and then died without writing down the password, NOPE, just cancel your bank card, it’s way easier and maybe it’ll knock out the truebill subscription too!.Version: 5.3.0

Misleading SavingsI downloaded the app and signed up for the negotiations just to see what it would be like. They negotiated with my cable company and got me a lower rate and I thought it was great, BUT they stated I would save $308 on that contract for the year and charged me the 40% ($120ish). About 3-4 months later my cable company starts charging me more saying the promotions negotiated expired. At the end of the day I paid my cable company what I would have if not more because of the deal they made plus I paid this app the savings I never got. I reached out through email after they automatically renegotiated a year later (I missed the email they sent as a remind like a week before they renegotiated, (which is not a reasonable amount of time to give a warning as most companies send an email 1 month in advance for renewals) and I told them before I was charged that I wanted a refund for the prior year. They emailed me back saying to send my statement so they could see the proof of how much I was paying and I did. Then they never responded back and charged me another like $90 for this years “savings” that I highly doubt will be savings. In theory this was a great idea, but unfortunately the application was performed improperly causing a misleading “savings” and a cost to me instead of a savings for me. I highly recommend doing negotiations on your own..Version: 5.0.15

Don’t opt for the discounted bill service they offer!I set up my account with them and requested to have my bill lowered through their service and it was all a lie. They told me they would lower my monthly bill while keeping my same phone service quality but they in fact lowered my phone service quality to achieve my lowered monthly bill and then charged me for doing so. After I fixed the mess they did, I asked them for a refund and they said they couldn’t do so because they had done their part of the service. I got in contact with an AT&T representative who told me that all true bill did was lower my phone quality to achieve a lower phone bill and when I contacted their support team about it, no one responded to me for months. When i finally got a response they told me I was wrong and that there was nothing they could do. I had to send them screenshots of my AT&T phone bill and statements from my AT&T phone bill showing exactly what they had done and how it affected my service until they finally gave me my refund. It wasn’t the money, it was the principal. They promised something and when they didn’t fall through with their promise they denied it. The amount of the refund wasn’t the problem. The problem was that they were shady and untrue to their word. If you haven’t downloaded the app yet, please don’t. Save your time..Version: 3.6.4

Terrible app!First of all the app kept loosing its connection with my bank account. I tried to get the app and my account rekindled several times. After loosing the link between the two a 5th time. I just removed the rest of my accounts that were linked...or so I thought. This month I received a notification from truebill that they negotiated with Verizon on my behalf and saved me $75. That was great! But, I thought they had no access to my account because I’d deleted it. Plus, how could they pay themselves $30 from my account if it was no longer linked! Not only that, after speaking with Verizon they negotiated a new contract on a phone that has had suspended service since December 2017. This renogitiated a new contract on a phone I had lost and didn’t replace, but still had a balance that I was paying on because I owed for the purchase of the new phone. On top of that, this phone was paid off and totally deactivated/removed from my account in Nov 3018. Both TRUEBILL & VERIZON are at fault! At this point TRUEBILL COST ME MONEY rather than saved by adding a contract to a line no longer viable to the tune of at the end of the one year contract on a deactivated phone of around $240. I’m responsible to pay on a contract for a deactivated phone, PLUS THE $30 they paid themselves. So, now I’m out of pocket $270! Will Truebill return my $30 for the fiasco I’ve had to clean up! Stay tuned!.Version: 3.20.3

It's aightI was mostly wanting to use this app to cancel subscriptions I forgot about. They make it seem so easy in the ads, like it's just 'one button.' No, it's a lot of buttons. You have to give your login and password for the account subscription you want to cancel. If I knew my login info then I could just cancel it myself? If I can't cancel it myself because I can't access the account or their service's business model doesn't allow for it, I just contact my bank and have them block the up-coming charges. Banks provide this service completely free of charge! This app's 'hassle-free cancellation' feature is click-bait. If I'm going to go through the process of resetting my password (because I forgot!!) to provide to the app then I will just take the one extra step to cancel the subscription myself. Some of these reviews seem like they are written by people who fail to check their bank account statements regularly or baby boomers who don't know how to utilize bank notifications. Get a grip, man. This app is basic. If you want basic features with nothing-special functionality then this app is perfect for you!.Version: 6.11.0

Don’t bother.I decided to get this app because the reviews looked good and it sounded like a perfect way to trim unnecessary spending. Now I’m hoping to save someone else the bother. This app did not work AT ALL. It repeatedly asked me to add my bank account after I already had and it showed my bank account listed. The first day it showed an inaccurate account of the money I had in my bank account and it NEVER changed. Even after a pay day. Never showed any subscriptions. Never showed that I paid any bills….Nothing. Nothing showed. It just kept telling me it was gathering data. I thought “well maybe it would be better with premium. So I signed up for a paid subscription”. Nope, nothing changed. In fact the only thing that worked was the part where I signed up to pay them. Tried to cancel and it ran through 3 pages telling me that I’d miss out on all the services I hadn’t even received in the first place, just to finally tell me that since I signed up through Apple I would need to go there to cancel. I signed up on the app, I should be able to cancel through the app. Just one more hoop to jump through. Honestly the only thing I have felt good about in reference to this app is that I am now done with it. I’m not sure how anyone gives this good reviews. If I could zero to negative stars I would..Version: 5.3.0

Not worth it.I was very disappointed with this app. There were 2 reasons why I decided to to sign up for this service: 1. I wanted to see if I had any forgotten subscriptions that I was still being charged for and 2. I wanted to have certain subscription prices lowered as well. After signing up I was looking through all of the mentioned subscriptions and I could think of 3 I was paying for that weren’t showing up on the app. If there were 3 I could think of then it’s very possible others are being missed as well, defeating the purpose entirely. I also wanted to have certain subscription prices lowered as well. It turns out they don’t offer this option for car insurance even though they say they do. Instead, you just see an ad to switch companies when you go to that section. I experienced the same thing when I tried to add my electric bill as well (another service they claim to offer). I also tried doing this with a bill from my ISP and the app would never process, no matter how many times I tried. I contacted customer service about it and they were no help at all so I cancelled the trial. This company now has access to all of my banking information and has been dishonest in everything they originally offered. I would give them less stars if I could..Version: 6.22.3

Stay away from bill negotiationUPDATE: there’s no response from Truebill team even after sending email to negotiations@truebill as mentioned in the reply below. Here’s the story. I signed up for Truebill’s bill negotiation service after the app mentioned that i could save 15$ on the 75$ month that I’m paying for my Internet connection. Coincidentally my contract with Internet company was ending the month after I signed up for this. Truebill’s bill negotiation team intelligently waited for this to end and so they could claim a higher negotiation benefit. My next month’s out of contract bill came out to be 108$ at which point they contacted my Internet company and just put me into another yearly contract with monthly charges 70$. They claimed that they helped me save 458$ On my yearly rate whereas that amount was only 60$ savings compared to what I was paying before. There was no negotiation involved here since they just extended my contract to get savings after waiting for the contract to end. The customer service agent at Truebill doesn’t understand this but just keeps copy pasting same messages showing incorrect calculation. Even after Multiple email exchanges (since they don’t have a simple phone support) the issue is still unresolved. Do yourself a big favor and stay away from this shady bill negotiation support..Version: 5.0.21

Subscription finder… thats all.I’ve used mint for years, but feel it works better as a web app, which is frustrating as mostly do bills and budgeting on my phone. So I decided to try Rocket Money. The bill negotiation is bad. All the guy did was go and find a promotion that was on the front page of comcast. And they charge you a percentage of overall savings. So on a two year contract I “saved” hundreds but their cut is due upfront. Never works out well, and sounds much better on paper. The actual interface looks very nice and modern, but is very buggy. Constantly crashes, or gets frozen loading. It also tries to guess vendors for each transaction, and is frequently wrong. It thought my wife’s therapy bill was a charitable donation to an abortion clinic. It also splits up cash separately from savings which isn’t helpful because I want to know how liquid I am without a bunch of math. The saving grace of this app is the subscription tracker. I always thought that idea was dumb, how could you lose track of your subscriptions… get a wife and you will find out. Saved close to 100$ a month cutting out subscriptions. On a whole. It looks really pretty, but has a long way to go before it can compete with Mint. And charging for services in the app that Mint gives away for free was upsetting and left a bad taste in my mouth..Version: 6.12.5

Loved it until Customer ServiceUntil my account link broke, this was the best thing I had ever done financially. One day the account link showed it wasn’t connecting and I needed to fix something on my bank side. I contacted my bank to see if there were security documents needed, signed, or some money expected expense that didn’t get paid or anything that could cause a hold. I then followed the instructions on rocket for the next step. I unlink my account which required, transferring everything I had saved to rocket back into my bank first, then, broke the link completely by deleting my bank from rocket. I cannot reconnect, because rocket says there’s a problem with my bank and my bank has no problem with me. Reaching out to customer service is message only. They advertise live messaging, but it takes up to a day according to them, which is not live. This is my money we are talking about. And they cannot even have a phone number available for me? I messaged the customer service and about six hours later was told it was being elevated to tech-support, and I should wait up to a day for them to contact me. When money is involved, this is less than desirable to me. All the reviews are reps and I’ll talk about low expense for this app but I paid $50 for a year. Get a phone number..Version: 6.15.2

Not sure what to thinkI’m not quite sure what to think about the app yet - on one hand, I really like the interface of the app and the features it has. The potential to add my various accounts and have a “quick look” at my upcoming bills is nice, other apps do this too but the layout within this app is one of the better ones. However... I don’t know if I’m doing something wrong or if there’s a glitch or what, but even after linking my Comcast account the app is displaying the incorrect amount for my next bill; I tried unlinking and relinking it but no change. Also, I can’t link my Verizon account! It comes up as letting me add it for the “bill negotiation” feature (which I have absolutely no interest in) but when I try to add it under the the regular account menu it doesn’t even come up in the search (the only Verizon item that comes up is “Verizon Benefit Connect”). I want to like this app and give it a go with the premium features but these things that should be simple fixes seem overly complicated and on top of that it seems that the customer service is non existent (I used the in-app chat and got a response that they would be back after 30 minutes but several hours and follow up messages later, still nothing). So - not impressed at this point..Version: 3.21.4

It’s a good app but…..If i didn’t have this problem i would’ve put 4-5 stars, never had an issue with the app. i thought it was great that there’s a budgeting/ money tracking app for someone who’s young like me. i had opened a savings account in the app, it was to automatically add money into the savings account, but never did, out of the year i’ve had my rocket money account!!! UNTIL I decided to cancel my subscription due to me not using the app as much as i used to, a couple of days later, it deposited money into that savings account! had to wait 6 days for it to deposit into the savings account, and now i have to wait another four days to see it back into my actual bank account. yes, this app is good to visually check your money and such, but deciding to start taking my money for a savings account it never put any money into for almost a year is of course outrageous, and on top of that waiting 10 days for it back….. i would’ve closed my savings account(it had absolutely no money so it didn’t cross my mind to even close it)if i would’ve known that was to happen. so just be careful and if you are going to cancel your subscription, make sure the app has none of your money and just open a savings account with your bank..Version: 6.22.3

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