Ally: Banking & Investing Negative Reviews

Ally: Banking & Investing App Complaints & User Negative Comments 2023

Ally: Banking & Investing app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ally: Banking & Investing? Can you share your negative thoughts about ally: banking & investing?

Ally: Banking & Investing for Negative User Reviews

✓ Nope.I started using Ally for saving and they were fine for that until their rates dropped. Then I tried using Ally for investing and compared to others like eTrade, Robinhood, Fidelity etc… this just isn’t up to par and I’ve been really disappointed with Ally recently, enough to close out positions and move on. It’s not just one thing that disappoints but a combination and it’s similar to most reviews. Clunky interface, slow processing times, wrong tickers etc. all that can end up costing you money. Support is quick, but rather than spend my time to troubleshoot my issues, it was just quicker to move elsewhere, I don’t want to waste my time. I’m not missing out right now on anything Ally provides vs any other bank or trading accounts. Never say never, I may use Ally again but only when there’s a substantial financial incentive (higher savings yields or lower mortgage rates than others) that would compensate but otherwise there’s plenty of better options out there today..PeplopVersion: 21.09.0

✓ Soooo disappointing👎🏼If I could give 0 stars I would. All is well until a non- routine event happens— in my case, a change of phone number. Suddenly, your account is locked— despite being able to answer all of the security questions, and you are told someone from the fraud department will contact you in 1-2 business days. Literally ZERO access to your money for 2 days while they determine whether or not you should have access. (This happen today, so truthfully, I have no idea how long it will actually take for them to decide to unlock my account). Let’s talk about the phone wait. I had two 30 minute waits on the phone being switched around from person to person who pretended they cared— always pleasant, but no resolution or real help from any of them. You are better off with an in person bank. They will resolve your concerns same day and they won’t hold your money hostage until they decide they want to call you. What a huge disappointment. Bank with them at your own risk..AliMc1265Version: 22.05.0

✓ I can’t access my account due to a problematic registration process.I downloaded the app, when opened, the app prompts you to open a bank account. I went through the process, a few hours later I get an email saying my accounts are open and can be accessed by logging in. I never made an account, there wasn’t any registration process when I was opening the accounts, and you can’t even register in the app. I couldn’t find any information on signing up and logging in the app’s “Help & FAQ” section, so I had to resort to reddit, they said you have to register on the website. So I head to the “Enroll in Bank and Invest Online Services” page and enter all of the required information, but every time I enter my info It says “We’re sorry. We’re unable to complete your enrollment online.” I guess I’m gonna have to call them, this whole situation is absolutely ridiculous, and I can’t be the only one who has had these issues. Very rough start to what should be a smooth experience. I just downloaded Capital One, went to the website and registered with a checking account without any problems in like 5 minutes, not even exaggerating. All I have to do is add funds to activate the checking account. Way, way more intuitive..JaredEN2Version: 6.20.0

✓ I detest this horrid purple color.This review is 100% about the styling and design of the app and website. It was an aesthetically excruciating decision for me to feel forced to choose Ally over Chime. Chime is clean, modern, nimble. Ally is a tacky riotous explosion of saturated PURPLE, an assault on the senses, a carryover from the 90s. It’s messy and weird; they can’t possibly have had focus groups to help them choose this color scheme. I beg to see it changed. It’s so offensive every time I open it, that I feel hesitant to interact with my money. But from everything I can gather, it does everything else perfectly. It has the highest available interest rate that the Qapital app does not offer, and the goal buckets that Chime does not offer. So I’m stuck. In psychedelic purple land. Ruminating over the probable impending discovery of other bad decisions made by a bank that would chose this UX and design scheme in this modern age….a kindergarten design team?.RaeraemcraeVersion: 21.12.1

✓ No longer one if the better banksI am a long time customer and have a long been a fan of ally but the few shortcomings they have a make banking really difficult: 1. Wire transfers. Unlike other banks, their “wire transfers” are not at all instant. It can take days or even a week (like in my case) for a wire transfer to be cleared. That’s longer than a standard ACH transfer and twice was a major issue for me when I closed on a house and I had to wire the down payment. It should take seconds not a week. 2. User interface. Their app and site have actually gotten worse over the years. You know those ads that drop down on a site and you accidentally click it? That happens every time in the app when they “suggest” you try ally investing. These sound like not a big deal but when you use the bank continuously, you expect at least some features to be standard by this time..Karinamarina2Version: 21.07.1

✓ Super glitchy for the last few months - what is happening?I’ve been using and loving the ally app for years, but over the last few months, periodic glitches have made it completely unusable about half of the time. Beginning a few months ago, I regularly have issues logging in. Sometimes, the app freezes on the purple loading page and never brings up the login screen. Other times, I can input my credentials, but either nothing happens when I click submit, or I get an error message saying, “We can’t take you to your account right now.” I’ve tried uninstalling and reinstalling the app, disconnecting and reconnecting from Wi-Fi, and restarting my phone. It happens on new and trusted Wi-Fi networks, and when I’m not on Wi-Fi at all. It seems to happen mostly after updating the app, and previously, it returned to normal after a few days. I spoke with an ally rep a while ago who said there are no known issues with the app. My husband and I got home today from a two week trip, and we have had no access to our online banking for over three days on either of our phones. We were able to login twice in the week before that, and ended up using a credit card for most of the trip because we couldn’t check balances and make transfers in our checking account. As of this writing, I still cannot get to the login screen on my mobile app. My husband and I both have the iPhone 12. So far I can’t confirm if this is an issue on other devices, but I will update this review as things change..Stacey.Bee.64Version: 22.09.1

✓ Horrible serviceI’ve had my ally account for 3+ years now as a 20 year old investors , today my tesla stock went up 14% pre market and so I sold for cash , the unsettled funds of the trade I used on another purchase of tesla as it seemed to keep going up. It slowly and I mean slowly started to drop and so I decided to sell my shares at a 200$ loss on my 1500$ gain from earlier. This is where the unsettled funds screwed me over as I was met with rejected contracts to sell and a phone number to call. With absolutely no override for the selling of the stocks any other way. I don’t care if my account is suspended for 90 days as I can just switch brokers and so this seemed so dumb for the investor to only have the option to call for the brokerage to sell my shares. This comes hand in hand with the horrible response times of their customer service and I have been on the phone waiting for 75 minutes as of right now and 45 this morning, all while tesla stock goes down nearly 200$, provide an option for stock sellers to sell and have their accounts reprimanded I’d rather not be able to buy any stocks for 90 days than lose my money. I’ve been waiting forever and continuing to watch as my 1500 gain is now -350. Use a different broker..Horrible service workVersion: 6.18.0

✓ The Walmart of banksI’ve heard people describe Ally as the “Walmart of banks”, now I understand why. They are a decent all in one financial solution, but outsource their customer service. Even with 24/7 customer service, no matter what time you call (even at 2 am) there is a waiting period. Their app is great! However there will be frequent issues with logging in to both their website and app. The app will tell me “Service unavailable. Call customer service to access account 24/7”. When I tried to log in, it would not make it past the login screen. I figured this was some kind of unannounced server maintenance. Next it happened to my Ally invest accounts. I would be logged into the app/website, and would receive an error when I tried to view my Ally invest accounts. I figured more maintenance. Then, I wanted to suspend my debit card (misplaced it and thought I had left it at work), and the Ally app told me I had to link a debit card to my account in order to use the separate “card control” app. I would understand this, except I had already used the card control app to suspend my debit card while I waited for it to come in the mail! For an online only bank, all of these technical issues make me very concerned with leaving my finances in their hands. I’d pass unless you want a free high yield savings to supplement the rest of your financial plan..SigvaldThorssonVersion: 21.05.0

✓ Terrible appHad a terrible experience using this app. Don’t bother using the transfer feature because you’ll lose money and have an even harder time trying to get it back. There was a glitch using this feature and nothing was updated on my end until I reset the app, only to find out that the transfers were received but weren’t successful. That means that the money was taken out of my checkings but not deposited into the other account. This is my third day trying to contact customer support and figure out the solution to this problem and all I got was “There was a glitch you’ll just have to wait.” Even their customer authentication system wasn’t working when sending me an SMS. After checking the reviews on here I found out that this problem has occurred for multiple other users… ranging from months to YEARS AGO! Ally seriously needs to invest in rebuilding this app and fix all of these problems because something as simple as transferring money from one Ally account to another Ally account shouldn’t be this troublesome. If there was a “request” to transfer, the money shouldn’t be taken out unless there was a solid connection between the user confirming this transfer to occur and the accounts are prepared to make the proper updates on both ends. If you’re reading this as a customer, don’t bother downloading the app and do everything online. Better yet, find a better bank..John Malkovich the FifthVersion: 22.06.3

✓ Used to be good, but not anymoreI have been with Ally since December 2016. I have only ever had checking and savings accounts - nothing too crazy. My final straw was that the last few months, I have been unable to login through the mobile app which is a huge problem for me. I sometimes get physical reimbursement checks from my work and this is how I deposit them. Can’t really do that if I can’t login to a device with a camera! I kept the savings accounts open for a bit, but honestly the inability to transfer money to/from them from a mobile app to a different bank is very inconvenient and I have decided to fully move elsewhere. I did leave a few years ago and come back for my checking accounts earlier this year. I didn’t have an awful reason to leave the first time, but I ultimately left my checking accounts here earlier this year because 1. I could not link my debit card to Apple Pay. When I called to ask about it, I was told it’s just an issue they were having and had no plans to fix it. I do not know of a single other big bank in 2022 that has such a problem. 2. Pending charges just show up as the city and state of the store/seller and they set like that for a day or two. This is difficult to monitor my accounts for fraudulent or duplicate charges..ImmortalmoonchiVersion: 22.07.3

✓ Lousy Customer ServiceI have attempted to open a checking and savings account with Ally twice. Both times I was denied because they “couldn’t validate my identity”. I spoke to Quisha at Ally customer service who refused to tell me why my application was denied. I mentioned I have all the necessary identification documents that will verify my identity and was willing to send copies of all of them, if need be, and she refused that as a solution and said she could not be any more specific as to why my measly checking and savings account application was denied. She then attempted to clock an attitude with me as I pressed on for a reason. How can I fix the identify issue Ally is having with me without Ally specifying what I can do to help solve it???? And why all the secrecy??? If you can’t trust someone’s identity then Ally should probably get out altogether from the online banking business. Point blank, this is one shady bank with straight up rude and inept customer service. I ultimately took my mobile banking business elsewhere after this sham with Ally and was approved right away with zero issue..Eddiehou77Version: 22.04.0

✓ Good luck getting your money.For a bank that does not accept cash deposits, you would thinking getting their customers their money from their check would be a high priority, but it’s not. I am currently a college student living paycheck to paycheck, so by the time payday rolls around, i NEED my money. I switched jobs recently and found out I am going to get my first paycheck a month and a half from now. I am solely relying on the paycheck I deposited from my last job. I do a mobile deposit because I have no other choice. The information available states that you will get your money the next business day if you deposit before 7 pm. I deposited before 7pm. It has been 4 days so far, and my funds are not available to me. I chatted with an agent who said it will be available on the 10th, 7 days after I deposited my check. They said it was because my account is overdrawn $10, so they are withholding my funds. The overdrawn funds came out on the 2nd, I deposited on the third. This defies logic. Yes I am overdrawn, THATS WHY IM DEPOSITING MONEY. Also, I don’t appreciate feeling like a child being punished. If you want to charge me because you allowed something to come out and I didn’t have the money, fine. Don’t leave me in the negative and without money for an extra week because you created an idiotic, illogical policy. I’m finding a new bank..HekenfjemsnwkwVersion: 21.11.0

✓ Read the Most Recent ReviewsSomething weird is going on with Ally. 50% of the time when I just want to open the app to make sure my check went through, I can’t. After waiting usually 30min-1hour to speak with a human on the phone it’s a toss up on if the person will be able to help me log in. This used to happen just one a month but now it’s weekly. Tonight I once again attempted to login but couldn’t because my account is locked for some unknown reason. Per usual, I am prompted to reset my password but after filling things out for that, I just get notified again that my account is blocked. Crossing my fingers, I call customer service. For this round of the coin tossup, I was on the phone with a lady for 1 hour and 24 min. She was unable to help me except provide me with a reference number to call again on Monday when the loss prevention department is available. All I know is once I get back into my account, I'm transferring to a new bank..Ooooooo fffffffffVersion: 22.10.0

✓ Do not use this bank if you deposit large checks!Ally has been holding a $5,000 check I deposited to open my account. They claim there is nothing they can do about it while in review. I have never had a problem depositing payroll checks of this amount in the past. They have terrible customer service, I have been hung up on when they say they’re putting me on hold 3 times. The customer service rep with loss prevention was rude to me. They gave me a time frame that they claimed would be cleared by at the latest, and missed the deadline twice. Now they just say they can’t give an estimate and there’s nothing I can do but wait. Overall poor experience start to finish, I will not be banking with them anymore and cannot recommend them to anyone else. I understand they need to do their due diligence but with the bad customer service on top of the long time to deposit a large (they say $5k is a large check but I would disagree).BradM9852Version: 21.01.0

✓ Avoid at all costsAlly does not work right. I can’t say it any other way. The site is down, the app is down, their “work arounds” are down. It’s hard to believe that these are not planned “tech issues” to keep people from buying and selling. But let’s live in a world where that might be true. Maybe they really are having server issues. I think that’s fair, plenty of companies we love have those problems. The three BIG differences here are 1) they are providing no updates to when we can expect this to be fixed 2) we’re talking about people’s money here, not picking out an imposter 3) this trading platform has been completely down most days this week. That’s an incredible amount of time to be having “tech issues”. Regardless if this is collusion or not, it doesn’t really matter. This company is complete trash. Worst case scenario they’re intentionally shutting down to keep people from interacting with their own money. Best case scenario, all of their data is stored and handle on a single computer running windows 95..Zachbrown29Version: 20.12.0

✓ Horrible bankDont be fooled by other reviews, Ally will screw you any chance they get. I deposited a check from a very large school corporation. They refused to deposit it in a timely manner by saying they have “inside knowledge” the check might not be paid. I messaged into a rep and she essentially accused the school district of being bad check writers (which is absolutely and unequivocally false). This is slander and I told her that. I forwarded all of this to the school district and they've sent it to their District Attorney for further action. Bottom line? DO NOT TRUST THIS BANK WITH YOUR MONEY! They will lie to keep your money for longer. Why you ask? Because the longer they hold onto it, the more they can use it and make money off it, before releasing it to you. In the meantime they have NO PROBLEM slandering huge organizations. I wouldn't trust them with anything beyond direct deposit. Anyone who trusts Ally is a fool. Find a better bank. Ally is just out for themselves. And I hope they get sued by the school district for slander. If there were ever a class action against these thieves I’d be the first in line to sign up. I’d give them -0000 stars if I could. I wouldn't recommend them to my worst enemy..Sarasays...Version: 20.12.0

✓ If Negative were an option I’d rate -7Very bad experience banking with this Bank, first my account was suspended from sending Zelle payments simply because the receiver was of Latino decent therefore “ suspected fraudulent activity” so I had to call and my money was held in limbo over 24 hours before it would even send. Then, I tried to transfer funds between accounts that I did verify and via the app it did not show the transaction was completed, however, on the bank end it looked as if I had overdrawn my account which I did not, but I was drilled like I was a criminal!? Then a deposit I made was held over two weeks while they conducted their “investigation” and my online access was denied and I had to upload all kinds of proof of identity, even insisting I include a bank statement from my other bank!? That Shouldn’t even be legal due to privacy rights?! So, if your considering using this bank, think twice, Unless you enjoy being on hold 25 min at a time only to be referred to a “specialist” and hold another 30 min, just to be treated like a crook!? I verified all my info but nobody bothered to contact me or offer me any apologies, nor to inform me that my held deposit was finally being released as my online access is still blocked!? It’s ridiculous!?.MommmioVersion: 22.06.2

✓ Getting worse.Be careful! A bug with this app drained my non-Ally checking account when I attempted to transfer to Ally and initially received an error message the transfer failed, so I tried again. The second attempt worked, AS DID THE FIRST I was told didn't work, so 2x what I wanted came out. Upon realizing the error, I transferred some rescue funds back to my non-Ally account , and received the same (false!) error message with the money going the other way. This rescue transfer worked the first time even though I AGAIN received the same error message telling me it didn't. Also, on the Snapshot page, there's no 'Account Activity Summary' under Total Balance as shown on the App Store ads. In the actual app, it's replaced by an annoying, delayed ad for an Ally Invest managed portfolio that loads slightly later than everything else, so multiple times now when I go to click on my Account Details I'm actually taken to the Invest page instead. I don't use Ally Invest, nor do I plan to, so being rerouted when I'm about my business is a pain. The screenshots they use to advertise the app are misleading - the APY hasn't been 1.70% for a long time. We've been stuck at 0.50% for awhile even as the economy bounces back. I guess they're hoping we don't notice..SCarp25Version: 21.07.1

✓ Horrendous Customer ServiceI made a decision to try Ally for both a high yield savings and rollover IRA from another online broker I’ve not been pleased with. I initiated the rollover 2 months ago and it was supposed to be a simple ACAT (automatic) transfer. These are supposed to only take a couple weeks. Not hearing from Ally and sensing a potential issue with the transfer after a month, I called to see what was happening. I called multiple times and sat on hold for over an hours time - each time - before I finally reached someone. He put me on hold several times as he went to “check with the ACAT Team” and others, each time coming back and assuring me there were no issues, that sometimes they take up to 4 weeks, and that I should soon see the transfer complete. It’s now been 2 months and nothing, nor any word from Ally. I’ve tried calling back again only to have to sit on hold each time for more than 2 hours until I’ve now given up. As a busy man running a business, I do not have time to sit on the phone for hours and have even had my admin sit on hold for me. At this point I just want the transaction cancelled and move my money elsewhere. Be forewarned, Ally has some attractive components on the surface, but if you need servicing help you’re in for a very, very frustrating and disappointing experience..TheRealCraigBVersion: 21.04.0

✓ Won’t release my funds!I’ve had an Ally interest checking account since 2015. On February1st I deposited two checks via e check deposit. The second check’s funds were released the next day. The first check (which was well below their limit for special handling and extra hold time for a check) was still pending three days later. I called customer service and the CS representative was very helpful. She found no reason so she contacted at least three supervisors who also couldn’t find a reason. They verified my story and it matched the check. The end result was there was someone up the chain who didn’t give a reason but over rode the decision of the other supervisors and placed a seven day hold on my check. This was a time sensitive transaction and it cost me money. Moral of the story. Supervisors don’t have the final say and if you have a check and need the cash, place it with another bank..OG12345Version: 20.12.0

✓ App getting more buggy each monthI’ve been with Ally for a couple years, and was mostly quite pleased with the functionality and features. But it’s been going rapidly downhill since September 2021. First, using Apple Cash to reimburse friends stopped working. Then Face ID started requiring 2 tries to log in (no other app has this problem). Then the app just randomly logs me out – sometimes when I’m viewing a page with my fingers nowhere near the screen. And most recently, I logged in one evening only to have the app tell me I had no open accounts with the bank!! If was fixed the next morning, but that’s a rather egregious thing to tell a customer. So I’m now in the process of moving to another online bank. Ally needs a new IT leader at the helm, because they’ve ruined a great thing and will are going to lose more and more customers like me..DetailsGuyVersion: 21.12.1

✓ Used to be great, lately not so muchThis app and bank used to be great. At some point in 2022 the app and bank started having issues. The most egregious problem I have had is, after signing in the app say “you have no accounts at Ally bank “. Depending on the situation this can be terrifying. Luckily closing the app and trying again later has brought back my accounts. No exactly confidence inspiring. Often Face ID fails to work. Sometimes it fails to invoke a Face ID check forcing me to hit the Face ID button. Sometimes it performs the Face ID verification but never unlocks the app. Fortunately this can also usually be fixed by closing the app, waiting a while and trying again. When. I can actually get it to authenticate the apps responsiveness is painfully slow. The account screen can take a long time to populate data. I have seen this behavior on my iPhone 13 pro when on excellent WiFi or cellular networks. This also happens on my iPad Pro and my wife’s iPhone. On all these devices we access other services and financial institutions without issue. I suspect that Ally made a change to their back office servers that is causing these problems but that is just speculation. I have lost trust in Ally after being a customer for many years. I opened up another account at a local account because I wasn’t comfortable having the bulk of my assets at Ally any more. This used to be a great bank. I hope they fix their issues..VerticaltakeoffVersion: 22.07.1

✓ Checks take forever to clearIf you need you check to clear quickly, this is not the bank for you. They take at least 7 days to clear which is a very long time when you need your money. They also make you jump through hoops to get direct deposit. You can not just give your employer your bank info and be done. You have to clear it with ally first. I am going to add to this and take away stars. First of all, the fact that it takes about 9 days for a check to clear is absolutely ridiculous. I live off the grid with nothing but limited internet service. I can not call. I don’t get cell phone service so I can not receive the stupid text verification to send them an email. I don’t make a lot of money so the fact that it takes up to 9 days for a check to clear literally causes my family to starve. They need to change this. Other banks clear their checks within 24 hours. They make customer service easy to contact and they make sure you are satisfied. I have revived no response ti any of the emails and messages I have sent. Do not use this bank..TagalongdoggieVersion: 6.16.3

✓ Could be betterI’ve had Ally about 10 years now. Was first attracted by their no penalty CDs when I was saving for my first home. Obviously in that amount of time alot has changed in my own life and therefore current needs, tech and stock trading. The good: they’re polite, easy to get a hold of on the phone. The bad: their stock trading interface is circa 2010. This is how others used to look and function so originally I didn’t think anything of it but other options have come so much further now I don’t know why y’all don’t get with the program to keep a younger customer base engaged. I like the analyst reports and options charts but actually entering a trade is cumbersome and they won’t let you trade on margin. Plus it only shows your average holdings of a ticker- no clue how to see how much of that is ST or LT to make informed decisions when selling. There are much better stock trading options out there. Only reason I still have the stock account I do is because my main brokerage no longer accepts stock transfers and I don’t want to cash out of these. I moved 90% of my money out years ago when it was in cash. Summary- as a bank they are competitive with CD rates. I’ve never used them for normal savings or checking so can’t comment. Good customer service. To stay competitive, their trading side needs a major facelift, but does have better research tools than others..Apm1026Version: 22.06.3

✓ Stay awayI have so many complaints about this app but I’ll only mention a few so I have time to do other things today. I’ve ‘enabled’ faceId maybe 30 times in the last 2 years I’ve had the app. It takes forever to load. When it finally does load everything on the page jumps around and you have to wait 5 seconds to load or risk pressing the wrong thing, which I have annoying done many many times. But this one, and this is to illustrate just how little thought they put into their app, when you go to the trade tab of the stock section, the find the stock ticker option is hurried half way down the page and is a link to a search page. I came to that page to search!!! Like what were they think? I should also mention one time, when I went to look at my savings and checking account, they weren’t there. I was emailing and calling and trying to chat through the app for half an hour panicking. Not one response. No follow up either. They re-appeared after half an hour, but No one should have to go though that. This is simple stuff that is just mind boggling that they got there..Aamana33Version: 22.05.0

✓ Don’t join up if you are married or want your kids to have an accountSeriously we are leaving them because their “security protocols” prevent the other joint owner from getting any information from their associates. Like many married couples, you split up responsibilities as needed and it’s so annoying needing to time calling them for when my wife is around and can spent five minutes authorizing them to talk to me. But what is worse is that you cannot sign up your child (who is working) to have an account to actually be able to see their account (aka have their own login to see their account), to have/use a debit card so that they can learn to manage their own money, etc. They get a checking account that they cannot see; only their parents can. They won’t give them a debit card. So frustrating. We’re leaving as soon as we can open new accounts and handle all of the logistics of moving to a new bank. It’s a shame. Look elsewhere..Corporate User9991Version: 22.02.0

✓ Locked my account and hung up on meAfter a friend’s glowing review, I signed up for Ally Banking. After a month of things going okay, I remotely deposited a check from a friend, and even though it was made out to me, she put my Instagram handle on the address line. Without so much as a call, Ally locked my funds and closed my account for “suspicious activity” (causing my rent check to bounce!) When I called to ask what happened, the first person I got couldn't tell me anything saying someone would call me in a few days. Only after intense pleading did she forward me to someone else who then tricked me into saying I was using the account for business, told me all the money in the account and the “business” check were frozen until the check cleared and (after however long that takes) they’d mail me a check, and then hung up on me. Every call I made after that I was polite and cool, but they were rude and short and didn’t seem to care that they were holding all the money I had to my name and wouldn’t give me an approximate date that would get my money after the check cleared. I feel betrayed and bamboozled, and I praying they send me my money because it’s literally all I have and I won’t be able to pay my rent (which is now late) until I get that check!.SamBrowningVersion: 22.05.0

✓ Slow deposits - zero notifications about late depositsI opened my account in the hopes of transitioning my main income and pay my bills all through Ally. I have had nothing but problems accessing and moving money, it’s been extremely frustrating. After my immediate deposit of 10,000, I couldn’t take it back out in full for 90 days, without being limited to $500 per day (or $1000 per day, I don’t recall). My most recent example is trying to deposit a check for $500 that was received for Christmas. It was submitted via mobile check deposit at 10am on 12/31, it shows as deposited in my account, but not in my balance. The deposit was apparently placed on an extended hold. I didn’t receive any notifications, no emails, I had to call customer service to get an explanation. I have several other checks to deposit and would have loved to be able to get this one back if I would have known this. The only option when this happens is to use a brick and mortar bank and transfer it. Perhaps I didn’t setup my account correctly or it may be user error on my end, but since I’ve had consistent issues depositing and getting my money back through this bank, I would only consider Ally to be a secondary money moving option..Remote does not workVersion: 20.12.0

✓ Big BrotherInitially, I hated Ally because it was so complicated to open an account. After I finally got the account set up, things were great. Lately, I have had some negative experiences. A couple months ago, I got a plethora of letters saying that I overdrew my account. I never overdrew my account. It wasn’t until weeks later that Ally sent a letter acknowledging that this was their mistake. Correctly calculating my balance, you know that difficult addition and subtraction thing, is a basic function of a bank. A couple months ago, I tried to make an online purchase, and Ally declined it. When I contacted Ally through their chat feature, which is a mess (more on that later), they said that it was a high risk site. It wasn’t. Then they informed me that users are prohibited from using their debit cards on betting/gambling sites. While I wasn’t using my card on a betting/gambling site, who does Ally think they are being the moral police? It’s MY money. If I want to gamble it away, that’s MY choice. The chat feature is a mess. I couldn’t send a message until I closed the app and reopened it. Because of this glitch, it took forever to convince Ally to let ME use MY money. With the recent update, the app forced me to provide my phone number before letting me see MY account information. How dare you! It’s MY account and MY money. It is criminal that you make me jump through hoops to access MY accounts..PartyLady09Version: 22.11.0

✓ So Far So Frustrated 🤷🏻‍♂️I just switched over to this bank based off of the high praise that their customer service department receives. Truth is, I haven’t even had the app long enough to need customer service, and I’m already quite frustrated. The app is incredibly buggy and feels very unreliable. The login system is glitchy and often forces me to close and reopen the app before it finally lets me log in. All of the Help and FAQ sections on the app never load in, they just sit frozen with a loading sign. And I’m trying to stick to facts that are actually happening and not inject too much “grumpy opinion” in this but I have seen some people saying the app is very non-intuitive, and I have to agree. Menus feel clunky and difficult to navigate. I work with some incredible UX designers, and it’s amazing what hiring a smart one can do (or if you have one, giving them a bit more room to shine). Anyway, not sure if anyone ever reads these but these are my thoughts. I put this at three stars stars because I have faith that someone smart at Ally will see this and help prompt some big app changes..Corporate Sell OutVersion: 22.02.0

✓ Out of control loss prevention policiesI opened an account on the basis of their many positive reviews, and have really regretted the decision. I wired a significant amount to them immediately on opening. Then I had the audacity to deposit checks that were also significant amounts - a tax refund from the State of Illinois and a dividend from a well known REIT. I never withdrew any funds. Somehow, my account got flagged by their loss prevent algorithm which shut down all access to my account. I called them and was told it could take up to 10 days to clear. While I would understand if they would put a hold on the checks until they cleared, I don’t understand the complete lock on my account. The wired funds have been removed from my other account so are completely unavailable. This is horrible policy on Ally’s part and horrible customer service. As far as I can tell, Ally’s policy is that your funds are their funds until they say otherwise. I am only grateful that I don’t need those funds soon. If you want any actual control over your money, I highly recommend you skip this impersonal, online bank that clearly puts all risks on its customers..SychouVersion: 20.12.0

✓ GME & AMC Outage (6 total days)Unable to log into my brokerage account on Wed & Thurs last week during the height of the GME & AMC stock craze. On Friday I was able to log into my account, however all my balances were incorrect, showing stocks I owned 5 yrs ago. I nearly had a heart attack. At this point 3 days had passed and Ally had not reached out to provide any info or updates. After reading angry comments left on Ally’s FB & Twitter page I came to the conclusion that this was a system wide issue affecting mostly their older accounts. When all was said and done, I had gone 6 straight days without account access. During this time I lost a lot of money on trades I couldn’t make. Ally finally sent an email on 2/1 at 4am...about 4-5 days too late but I guess better late than never. I can maybe understand that their infrastructure was ill equipped to handle the huge traffic surge. I can’t, however, forgive their lack of transparency & accountability during this whole time. I’m done. I’ll be closing out my account and moving it either to Fidelity or Charles Schwab shortly. I never take the time to write reviews, but this whole experience really rubbed me the wrong way..EvanfishesVersion: 20.12.0

✓ Really long waitI made my account for trading months ago. I’m still filing for my account to be fully active. You have to jump through so many hoops to use this app. You have to file for your bank and IF they accept it which took me 6 tries to get accepted because they didn’t like the way my documents looked? Legit got confirmed from the same thing I sent every time because that’s what they kept asking for. Anyway then you have to wait 4 or 5 days for your money to show in account then you have to wait 4 or 5 days for it to “settle” in your account. Then you have your money all set and oh wait you still can’t use it even though you have it. You have to now apply for options which will take 2 to 3 days. I applied for Fidelity and got instant access and the app is cleaner. But my friend is using this app so I’m going to be using this app. But there should be a easier way to just apply for everything out the get go. None of this wait months to do anything crap. Super in convenient. Other then the looooooong wait the bank it ok. The app only has 1/4th of the features so expect to have to use their website every now and then..SealvlVersion: 21.01.0

✓ Used To Love Them!I’m not sure what’s happened to Ally in the last year, but everything about my experience has been horrible. When I first moved my business to Ally three years ago (I was a longtime BofA customer) I was so impressed - their customer service was top-notch. To say that it has declined is laughable - it has absolutely plummeted. I cannot get a customer service representative on the phone to save my life - I always spend three hours plus waiting to get to an actual person (YES, truly more than three hours), and twice upon reaching a person, I was promptly hung up on. No one that I end up actually reaching seems to be a competent, trained employee of Ally - they all claim to be working for an outsourced company and they literally cannot provide help with the smallest of things. More than six months ago, I had some fraudulent activity on my debit card. I filed a claim for more than a thousand dollars stolen from my account. Now, currently, six months later, I have heard NOTHING from Ally regarding my claim. Every person I speak with tells me it’s “still in process” and to “be patient.” To have more than a THOUSAND dollars missing from your bank account for the better part of a year - that’s unacceptable. Ally is an absolute disaster. Such a shame, because I was so impressed with them once upon a time. I would urge you to reconsider placing any money in their hands!.NokesStevieVersion: 22.13.0

✓ Great service, but the app is bad.I’ve used a couple of other online banking and investing apps, as well as other financial apps such as those for credit cards or loan accounts. When compared to those apps,I have found ally’s has been underwhelming, confusing, and frustrating at times. For rhe most part, I had found the user interfaces for the other apps very intuitive, easy to navigate, and have small and seemingly insignificant features that are taken for granted until you use an app that doesn’t have them. Such features include buying fractional shares of securities, without which investing in companies such as Berkshire Hathaway (stock currently valued around $450,000/share) becomes impossible to the common investor. Another capability missing from the app is the ability to manage external accounts used to fund your ally accounts - instead, there is a message that says to visit their website to manage your accounts, and while they provide the URL of the website, they could easily provide a link within that message that would take you directly to the site instead of having users exit the app, navigate to their web browser, and then manually enter the URL. Despite how I feel about the app itself, I enjoy ally’s services. This is the only reason that I am leaving this review, in hopes that it will be viewed by the powers that be within the ally organization and that they will take action to overhaul the app..Logan J.Version: 21.12.0

✓ Worst Bank I’ve Ever Had ….UnfortunatelyI tried so hard to love this bank and gave them many chances but I’m done. I have had problems accessing my money, been charged fees for same day payments that I didn’t request and been locked out of my accounts for days on end… that’s just to name a few of the issues! The people are nice but I have had to call on numerous occasions for literally hours each time to try and correct the above mentioned issues. The final straw for me was when I scheduled a bill pay for a few days away. There was no notification of a fee. They paid the bill and charged me a $9.95 fee. I called and they kept me on the phone for almost 2 hours. They said they couldn’t refund the fee because there was no proof I didn’t know about the fee. So disappointing! I come from a time when if a customer called and shared a concern you took care of the customer. I will be going back to my old bank where in 15+ years I never had any of these issues. I don’t expect them to care. Clearly they have enough customers and enough of their customers money that they don’t care about me and my money..CaliluluVersion: 21.07.1

✓ Avoid! Unfair and unreasonableI would avoid this bank at all costs. I was surprised to see multiple $25 overdraft fees posted to my account, with no explanation and no charges associated with them. After calling they turned out to be unauthorized charges in excess of the account balances that were attempted on my account. Ally declined the charges, but still charged me a $25 fee. The unauthorized charges were attempted two additional times, Ally declined them both times, but again charged me $25 two additional times. When I called, they told me that I could not dispute the charges because they were declined and never posted to my account. In addition, they said their policy is to only remove up to $50 of charges, thus telling me I could have to pay the remaining $25 in fees for the charges that were not authorized. I spoke with multiple levels of customer service and they were callous in their response that they would not remove additional fees and that I agreed to them in their deposit agreement..ShotvolVersion: 20.12.0

Ally: Banking & Investing works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ally: Banking & Investing.