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Progressive App Complaints & User Negative Comments 2024
Progressive app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Progressive? Can you share your negative thoughts about progressive?
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Progressive for Negative User Reviews
✓ The WORST!!I’ve always had AAA and never had a problem with any insurance needs. I made the mistake of switching to Progressive. When I hit a deer in the middle of the night in Oregon they did nothing to help me and it took 7 days to hear from an adjuster. Meanwhile I’ve spent countless hours on the hold listening to the repeating message that I can use this app to reach my representative. I’ve sent at least 4 messages and never heard back. When I finally got an adjuster he said not to use this app; I just would’ve had to wait longer on hold to reach someone. Thankfully I had his direct number so I wouldn’t have to deal with that again. JK!! He left the department so when I tried to reach him regarding a rental car issue, his voicemail said to call the main line again!!! Unbelievable!! I’m 7 weeks into this mess and have had the worst experiences and have spent so much money while stranded out of state. What am I paying you for?!.Version: 3.90
✓ Rate ChangesProgressive is the cheapest to start, but it continues to change. Our initial rate was $100 a month cheaper and the it randomly went up for no reason between the second and third payments with no explanation. Then we enrolled four vehicles in snap shot for 6 months 3 vehicles said we were on track for savings. One vehicle had a bad first couple months with a lot of hard brakes and a couple of late driving and it said a rate change was likely, but then it had minimal events for the next four months. Our savings on one vehicle was $109 per month, the other was $10 per month, the other said it did not make a change, but the one that said an increase was likely raise our rate $244 per month!!!! So that was a net increase of $135 per month. Snap shot is a joke. Firstly it ranks you by hard stops and fast accelerations , but sometimes those are necessary to avoid collisions and stopping before going through a red light or something. It’s not an accurate measurement of a person’s driving skills. Secondly if there are bad months it does not take into account the other good months. And lastly the penalty for two bad months in one car is significantly greater than three really good cars for all 6 months. My recommendation is tell them to eat their snap shot, because in the end they will get their money back one way or another. It is the biggest bait and switch on the market. My rate is back to the same as it was after all these promises of savings..Version: 3.85
✓ Don’t waste your time or money!Learned the hard way that I should have invested a little more money and gone with a better company. I purchased insurance before I left for work and then 20 minutes later a jerk in front of me slammed on his brakes! The info clearly states that coverage begins “immediately”, but that’s not true. My guess since the guy was “so injured” that he insisted he be taken by ambulance to the hospital but sure wasn’t injured enough to call insurance from the back of the ambulance and was threatening suing, progressive decided to refuse coverage. Even though I clearly showed my email with new documents with the time stamp they disagreed and denied my claim. When I demanded the forms for an appeal, I was denied and told that there is no appeal process and was hung up on. And I still get to make payments on the stupid thing while now having to get another vehicle and pay for an attorney to sue them. Then when I got other insurance, good one this time, Progressive emailed me to “give us a call and see if we can give you a lower rate”?! Nothing like poaching from other companies!.Version: 3.26.2
✓ Very difficult and canceled my policy without my knowledgeMy car broke down and I needed roadside assistance, so I called and they told me that my policy was canceled due to not submitting documents. I sent the documents MONTHS prior and the person I was on the phone with said it was their fault they didn’t have it in the system. By the way I have paid my policy every month ON TIME. So you mean to tell me I was driving without coverage for about 2 and a half months without anything being sent to my phone?? It’s ridiculous. Roadside assistance isn’t included in the policy u have to add it which is dumb as well. I’m paying over $250 for no roadside?? Then the next thing is, once I got the roadside added, it’s taking them 2 DAYS to get a tow truck to where my car is…the lady DID NOT follow the instructions of telling the towing company that the clearance is lower than 7ft and I will need a smaller tow truck. You have to also pay out of pocket if your tow if farther than 15 miles. Very inconvenient for a teenage driver..Version: 3.92
✓ Progressive is giving me headaches!!I’ve been dealing with progressive for a few months after getting hit back in December. After sending the agent pictures and videos of the damage and the repair estimates he tells me the only way they can do the claim and give me money is through the app. Annoying, because I’m tired of needing to download an app for every company I have to deal with, but I do it. Every time I try to upload the pictures it freezes and crashes!!! One time I almost got to 70% after 10 minutes of waiting. I call the agents office and they send me an email with a link to send the pictures. After I take new pictures and send them they get back to me over a week later and say their claims estimators can’t tell which angle of the car it is without sending the pictures through the app and that they “fixed the app so just keep trying”. For some reason I believe them but the app keeps not working for me!!.Version: 3.41.3
✓ No goodOverall the worst insurance company ever! After having my vehicle vandalized, I have received ZERO assistance. I have left so many messages for my claim rep and never get a response. Left messages through the app, been leaving voicemails for weeks now, can’t get one single call back. Not only that,because of COVID they no longer come out and assess damage, so you basically have to do their jobs for them. I was told they can’t help me with getting a key made for my car after my keys were stolen. When wanting to tow my car to a friends house who offered to help me fix it, since my insurance has completely failed me, they tell me I don’t have any more. Roadside available because I used it up having them unlock my car twice. So now I would have to pay out of pocket on top of having to fix it all myself. What a joke. They wanted me to pay a deductible to have my windshields replaced since both of them were knocked out. I heard most companies don’t charge deductible for glass. So lame. Go to any other company!.Version: 3.45.1
✓ Poorly Designed Worthless AppWorthless App. Better to just keep a paper copy of insurance info along with you vehicle registration in glove box. When App opened in iPad wallet you can’t see both people on the insurance card, but paper version does show both wife and husband . Doesn’t show the same information in one viewing area as the paper version that is printed. When you need it, you have to enter a password and hope you remember it along with the dozens of other passwords you have to remember. Shaved my beard and had new glasses and face ID didn’t work. If for some reason password doesn’t work because of connection issues, or you are the second person listed on insurance card, you are going to get a ticket for not being able to show proof of insurance. This App failed me. Simple solution instead of App would just be a simple screenshot photo of the paper version. I keep screenshot in a iPhone photo album and a paper copy in my vehicle’s glove box and both are guaranteed to work every time. Paper copy Simple, easy, and provides everyone wishing to see ‘proof of insurance’ all info, especially if a friend uses your car..Version: 3.89
✓ App is useless and coverage is a fraudI held watercraft policy with progressive since 2018. Last year in 2020 I did not renew my policy due to the pandemic. The boat sat in storage and was not used (where could we go). I restarted my policy as restrictions lifted and my family and I got the boat out of storage and planned a day trip. Very common in the Bay Area. The bottom of the craft got damaged from rocks - we were not aware until we pulled the boat out of the water. We filed a claim and it was flag as suspicious because he did maintain our 2019 policy through 2020. The claim got denied. Not too mention the app did not let me make a claim. I had to call claims and waited on hold 19 min before I got a rep on the line. We were penalized for not keeping our policy through the pandemic where we didn’t even use the boat. The claim was not with ease and took a month before our claim was denied. Allowing for our coverage to be maintained another month. I canceled My policy and need to cover the cost of repairing the damage and loosing $200 for coverage fees that were not covered. My policy included full coverage! I am a victim of fraud from Progressive!.Version: 3.44.2
✓ Worst insurance companyWe switched our insurance to Progressive because we got a good deal. However, out of nowhere they decided to raise our rate by over a $1,000 and when we didn’t approve and decided to cancel and switch to another policy they want to charge us the increase in the policy we canceled. We called them multiple times to try and resolve the issue because they threatened to send the balance to a collection agency. Every time we call, they are very rude and unwilling to help us at all and are still insisting on us to pay the money they increased in a policy that we canceled. The increase they did was unauthorized from our end and they did not inform us of such changed until they added it to our policy already. We have all the documents and proof and have reported them to the consumer protection agency and tried to get in touch with them again after to come to a conclusion but they still are not helpful. and if it comes down to it we will sue because that is fraud..Version: 3.46
✓ Zero recommended for liar companyDon’t trust this company guys… I have insurance with them four years ago I never charge them any Single dollar then when I have sample issue they give me a hard time and when I called them the lady her name Jamila didn’t answer and the customer representative Was asking me to send photos of the accident by them APP and I’ve been sent it the photos more than 15 times and they keep lie to me and said we didn’t received it send again… I have one week now waiting for them and nobody care about me …When you call them as a first time to have insurance with them they are so friendly so nice and helpful After that if you call them and you want to claim your accidentThey remove the mask from them face and they show you really how you was wrong when your choice them to ensure your car …👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 progressive 👎🏻👎🏻👎🏻👎🏻👎🏻.Version: 3.48
✓ I had a very disappointing experienceI'm not sure what's wrong with this insurance company and why things had to be so difficult. They could not contact their underwriters to let them know that I wasn't NOT married or living with the person that I used to share an insurance policy with... then there was the problem with the physical address which was not the same as the mailing address. They actually canceled me three times in a row by mail which I did not receive it except for the last one, so I didn't have coverage for a few days each time. Luckily I canceled the policy before they did and found a reputable company to go with. They refused to believe I was divorced (it's been 3 years now)or even acknowledge that I had a drivers license with my physical address on it wasn't good enough for them- they needed me to go to my place of work and have them sign a piece of paper so they could see it. Really?! Joe Blow could've been my signee!! I didn't tell them what a piece of garbage company I think they are on the phone because I know it's not the fault of one employee. But they appear to be extremely unorganized and I will never go back!!.Version: 3.24.1
✓ Don’t get ProgressiveI’ve had problems with Progressive auto insurance in the past, but they were mostly minor issues and were quickly resolved However, I got an email a few days ago saying my 6 month payment didn’t go through. I went online to pay, and they said they would only accept Western Union or a cancelled cashiers check for payment. I called customer service today - she confirmed that the payment had not gone through. When I asked what my payment method was, she said she didn’t have that information! I asked if she could run my card on file, again she said she didn’t have that information. Apparently if a payment doesn’t go through they need a ‘guaranteed’ payment method (see cashiers check or Western Union). The only reason I use Progressive in the first place is the relatively low price and ease of use/payment. I have been a customer for 10 years+ but I cancelled immediately because Progressive has no value to me if they make things this difficult. By the way, I currently have an excellent credit rating and have nothing that would prevent a payment from going through. The dealbreaker was them not even being able to give me information regarding my method of payment (I believe it was AMEX). Totally distrustful and they wouldn’t meet me in the middle and accept another payment over the phone. Goodbye forever Progressive!.Version: 3.41.5
✓ Great…Unless you have more than one policy..The app has everything you could need in an insurance app. They have your cards, documents, sections for starting and monitoring claims, all good. Where they miss BIG TIME is if you have more than one policy with them, the labels for each policy are just “auto”,”motorcycle”, etc. My family has all our cars and a few motorcycles with them. Every time I want to check someone I have to open each policy to see what car or bike it’s for. The Home Screen doesn’t even list the make of the vehicle let alone the model. My son got pulled over on his motorcycle, said he felt like and idiot in front of the officer having to open each policy one by one in order to find the one for the bike he was on. I feel the fix (improvement) is pretty obvious… Let the user custom label each policy to they can be found easier. Fix that and I’d go 5 stars for sure..Version: 3.88
✓ Fraud-Choose another insuranceProgressive Insurance company is a fraud. And I suggest you go with Lemonade, Allstate or state farm. I’ve been a loyal customer for more than 2 years, and have never missed a payment. December 2019 my kitchen flooded and they approved the claim. Our living situation was impacted and we could no long cook. Progressive agreed to cover the Additional living expenses and did so as we submitted monthly receipts. Our adjuster suggested that we accumulate all the receipt till the end and submit one big bulk. We agreed to doing so and submitted all receipts on August 2021. Our adjuster left. Yes he quit the company, along with the previous one. Now there is an outstanding ale balance owed to us since august. It’s now November. No logical updates and awhile of excuses. Please save yourself the headache and go with a devoted insure. I have opened a case with the BBB and will continue to update this review as things progress..Version: 3.49
✓ Why is there no option to email customer serviceUPDATED: I received a message saying that customer service can be contacted. Cool. But the only way to “contact customer service” Is to call them or use the AI bot. I don’t want to Call customer service regarding changes to my account or issues in my account or questions about my account. I want to EMAIL customer service regarding these issues. That was my point of my original review. Yes, you can do basic things in the app, like viewing information or find a phone number to call customer service. But if you have issues or questions, the only way to get help is to CALL. Not only do you get bounced around in their automated system, then from person to person (because the automated system doesn’t actually send you where it’s saying it is, apparently)- but I have to waste my very valuable time on the phone. I want to email so that I have record of the information they give me, so that I can reference it later if I need to. I don’t want to “chat” with a bot, that runs you in circles. I don’t want to waste my time on the phone where I have to take intensive notes. I WANT TO EMAIL WITH CUSTOMER SERVICE regarding my account!!!!!!!.Version: 3.82
✓ Transposed my coverageRemoved my sons truck and added his jalopy car....somehow my very nice car got switched to liability and his car got the full coverage. I made no changes to my car’s coverage. We found out when I filed my accident claim after a deer jumped out in front of us this morning...best yet, since it was done on the app, It’s being investigated but seems fruitless at this point. No help to be offered so far. Guy on phone told me that he was not going to argue with me...such a disappointment. NEVER use this app. NOT EVER! No matter how many times they constantly remind you that it can all be done on the app. Also, as they keeeeep reminding me, they sent me policy information, I should have reviewed my car even though I did not make a change. I suggested to them that this could have happened to others and they are not concerned. Check your policies. I hope no one ever has to deal with what we are going through..Version: 3.38
✓ App maybe, Apple wallet card not so muchThe app functions for me, for the most part. I can see my id cards and make payments. But when I try to add id cards to Apple wallet the app simply adds the blue card icon to the wallet with limited info (policy number and effective dates, no vehicle specific info). When I messaged progressive on twitter I was instructed to click on the ‘P’ icon on the blue wallet card. This simply opens the app requiring logging in to see the actual card, making the wallet version an unnecessary step. Also, I pay my annual premium one-time lump sum, in November (as I’ve done for the last 19 years). After making the current Nov annual payment, the app reflects my next payment due is in March which isn’t a monthly, semiannual, or annual payment. No clue where this date comes from. Not the worst app, but one wonders what the developers are getting paid to do when the bugs are long-term..Version: 3.90
✓ Sneaky and not transparentI don't understand what's happening here, but I don't like it at all. I registered for Progressive with Snapshot a few months ago. At the beginning, my rate was $121, which was great. Then within a month, I got an email informing me that I was removed from the program due to supposed lack of feedback from my phone.... which I was completely unaware of, because I wasn't notified. The following month, my rate went up to a whopping $238. Over a HUNDRED DOLLAR difference. I didn't even notice, because I wasn't informed of the change. The next month, my rate went up AGAIN to $251. I'm supposed to be billed in the next few days, and I'm nervous to see how much they've increased my rate again. I didn't even notice the changes until today when I checked my bank account. I tried to access the Progressive app to see what's causing these changes, or if they've noted anything on my account, but go figure - the app won't even work. It's stuck on a loading screen. It's not my internet; everything else is working perfectly fine. I'm angry and I feel taken advantage of by this company. There's no transparency whatsoever. I don't have the kind of funds to afford sudden increases in rates like this. If I can't get this resolved by the end of next week, I'm switching insurance..Version: 3.44.1
✓ Terrible experience all aroundThe app is not user friendly. Progressive want you to attempt to solve your problem yourself by using their app first. Next when you call them you have to talk to a robot. Finally when you speak to a representative they transfer you to at least three different people. On the transfer to a different representative you have to restate your case every time. The last call I was on I asked a simple question on the price difference between a 6 month policy and a 12 month policy. I was put on hold for 15 min until the call subsequently dropped. On top of everything I’ve been with progressive for at least four years putting up with poor service whilst every time I’ve had to use my insurance they seem to look out for them selves rather than look out for my well being or welfare. This would be explained by having an open case closed without my notice and almost no contact made throughout the entirety of the case. Do not chose this money grab scheming company. You would 100% be better off throwing your money into a trash filled dumpster fire, a direct replication of this insurance company’s performance..Version: 3.92
✓ I loved them until…I’ve had Progressive for about 3 yrs. Never had anything bad to say about them. Always super helpful. Always so willing to accommodate my economic needs. Recently, I had the privilege to purchase a home. I wanted to keep Progressive and bundle my car with my home policy. Everything was perfect until I told them that I had a Boxer mix pup. Needless to say, she’s a certified Emotional Support Animal. Fully trained. But this didn’t matter to them. As soon as the heard the “mixed” part they wanted a picture of my dog. I first refused, but then I sent pictures of my trained dog off leash at a dog beach. Even with this, they proceeded to refuse me home insurance because, I quote “your dog looks like a “pitbull”.” That was that. I was done! There is nothing more to say. Progressive has nothing progressive about them. When it comes to BSL, they have come so short that I am just sad and frustrated. The dog is never at fault for anything. It’s NEVER a bad dog. ITS ALWAYS A BAD OWNER!! Thank you..Version: 3.53
✓ Pro theftAll this place does is openly scam people currently I’m an over 40 driver with a perfect driving record, good credit, no claims, no late or missed insurance payments ever. Yet my rate keeps jumping up and I’ve been given at least 5 completely different and conflicting reasons this time alone and even been informed that if progressive knows you’ve been given false information on a contract they will not let you know under any circumstances. Even had a supervisor tell me they didn’t even need to inform me of changes to my policy. Rudest customer service I’ve ever seen and completely useless. This company even claimed I made several claims on my brand new car that has had no issues. This place is a joke and should be shut down for insurance fraud plain and simple. Hope this helps with anyone going through this and deciding to stick with them in the hope it will get better. Let me promise you as a long time customer it will only get worse. I’d rather go with a fly by night company at this point being that I’m openly being scammed by progressive.Version: 3.51
✓ BEWARE OF DISCRIMINATIONMy 2020 Dodge Challenger has been sitting in the shop for over a month now because progressive did NOT want to pay $200. I pay over $600 in car insurance (we have 2 new vehicles & a young driver). These guys make $200 in 00.2 seconds! On thanksgiving an idiot ran into my door & took off. It was a pain getting on the phone with someone first of all then they had to do a formal investigation as if I ran into something myself. After they concluded I did not they sent the shop the most slap in the face quote of $700. The shop quoted my damages at $2800. Progressive took over 3 weeks to finally approve $2800. No one ever called me or kept me in the loop. I got more calls from the shop than my own insurance provider that I pay over $600 MONTHLY. I’m not sure if these adjusters where having a bad day or if they didn’t take me seriously because I’m a woman, or because I’m hispanic. It seriously has to be something, I have had crappy insurances before that have worked faster, treated me better and actually called than this “big corporate “ insurance. Save yourself the trouble, headache, discrimination & embarrassment go to someone else that values customer service ethics and values Progressive is anything but progressive !.Version: 3.51
✓ A Necessary EvilWe all know that insurance is, pretty much entirely, an absolute scam, and even though Progressive is technically the cheapest, you will be paying for years for the opportunity to fight with them on a claim and maybe get 5% of that money back. This whole process can only really be made more comfortable by a functioning app, and this technically does work, although it doesn’t really do much explaining on anything. The built-in snapshot function is absolutely terrible, it constantly recorded me being on public transit as unsafe driving and after multiple attempts to turn it off, Progressive contacted me to let me know that the app was correct and that my rates would not be going down at all. I assume why they push for you to put their specific monitoring device in your car, but if that’s the case, why even have the option in the app? I would never trust the collision detection system either, because if they dispatch an ambulance or emergency services, they will automatically start a claim, which will make it much more difficult for you, the user, to have any sort of agency or power as that process happens. I guess it’s nice that you can change the background of the welcome screen to a cute cat or dog though..Version: 3.97
✓ Don't not get Progressive they're horribleThis is my reply to their quote : Sorry it's to late I try to give you guys my business but your agent was very unprofessional and I kept getting inaccurate answers . My license been active for about 10 years I never had an accident never made a claim on none of the insurance companies I been with only had 1 or 2 minor violations which both were taken to court by my attorneys got little to no points -- your customer service is horrible and I would never refer or call you guys ever again I called your competition State Farm with in an hour I got Insurance the same day the emailed and faxed me my insurance card and I was able to get my plates and registration from the DMV -- to solve my issue all was needed was simple and or professional communication non of which your agent had -- progressive thanks for nothing -- great job at being horrible and not attempting to help potential clients.Version: 3.24.2
✓ App good insurrance badOkay, so why is it, that my insurance is so high, with no traffic vialations, no wrecks, driving for over 12 years, and have had insurance since? $125/mo is insane. It should be $80, or even less than that. I understood when I was under 26 years of age sure, you thought as that age of still less than adult. But being over that age usually, and I mean everyone I have talked to, said that you get a decrease because you are above that age if no reports or anything. Overpriced for the least used thing I pay for. I hate that the price went up last year because the accidents “in my area”. And as someone who looks at the accidents in my area, there were less than the year prior, so that is a load of bull. The app is smooth easy to use and works as intended. Could have built in browser instead of taking you to another website to play around with other products. Should also have a dark mode, which is important..Version: 3.93
✓ Progressive more like RegressiveHad to download app to file a claim. They made me send in photos and video to make a photo estimate. A day later they tell me sorry but we saw prior damage to the car so we can’t give you money upfront to fix. Instead you have to schedule a appoint with a bodywork yourself and call us back to send an agent to get it looked at. I swear the adjuster have eye’s like my grandma cause they saying the damage that they were at fault wasn’t even them and they don’t want to pay for it. My left bumper was entirely cracked and they called it ‘prior damage’. Why make a useless app to file a claim when 90% of the claim was me talking with a person. And they still want me to call them back. No point in having an app if I could of just emailed them the photos and video. My representative also went on vacation as she told me I have no other option but to go to the bodywork to drop it off. Well, how am I going to go to work without a car. I give the company 5 stars if they don’t scam me on the claim and have their representative drive me from and back from work. Since, they’re to cheap to get me a substitute car to drive. For the sake of others and you, don’t get this cheap insurance that’s not willing to pay.Version: 3.51.1
✓ Fraud ! Fraud ! Fraud !I initially purchased my car insurance since the agent whom i called informed me that I only have to pay 370 dollars for the first 2 months then 170 plus for the succeeding months as having a 1 year driving history here in the US. They have send me a contract which I signed with the given payments. After 2 weeks they have informed me that the agent has written that I have 20 years of experience instead of 1 year that made the quotation low and asked me to pay 1600 dollars instead. I never loed to the agent, prolly his way to get customer right away! I called their hotline and would want to compalin but they keep on hanging up the phone and i felt like i was scammed and no one ever helped me! I asked them an explanation on how on earth someone with a one year experience without any accident history will be charge 1600? But no one answered me after 10 calls, until the last agent just drop the phone! Now they are charging me 260 dollars on top of 370 dollars that i just paid for a total of 8 since I took the policy. Heck no, you can file me credit report but i wont get trapped by the scam strategy of this company! Never ever take any insurances from them! They are all for money and wouldnt help you if you need them! Fraud.Version: 3.91
✓ Review of App, Not CompanyUnlike some people, this review is strictly in regards to the Progressive application, not the company itself, as intended by this platform... Overall, it’s handy to have access to all of your auto insurance policy details at your fingers, though it may help to make the menu a bit more user friendly by adding a short description near each option so you know where to go in order to locate what you’re looking for or what you need. My biggest problem with the app, is that it only shows your auto policy information, not home or renter’s insurance. For that, you’ll have to go online and log in that way. So for one policy, it’s ready to go at your fingertips, the other(s), you’ll need to open the browser and do it that way. Seems inefficient to me..Version: 3.39
✓ Formal written complaintProgressive has an overall response time with live agents as outstanding, A facade to say the least. The past 90 days I’ve had three separate occurrences where licensed agents provided inaccurate information which increased potential liability to the policy holders. I raised an initial complaint with a supervisor, which in turn, should of been reported to the department of insurance and financial services to investigate the ethical concern of an agent working as a appointed progressive representative. In addition to my first official complaint, I learned less than 24 hours ago, again from yet another agent representing progressive auto insurance that I’ve paid 27 months of increased premiums on a policyholder that was listed “incorrectly” according to your agent. I am appalled by the blatant, calculated and carelessness of each an every appointed agent represented under the progressive umbrella..Version: 3.84.1
✓ Roadside assistanceCar broke down, took 3 phone calls to talk to a person. I am at work, wife with 2 young kids in the car and finally I was able to talk to someone and she can’t help and had to transfer me but after she tried signing me up for auto payments while she knew wife and kids on the side of the road. I am current on payments. Then got transferred me back to the automated system that I was originally on after she promised to stay online until we got a live person, well she lied. Then 20 minutes later I find another person to talk to and she can’t find the address or the pin we took with coordinates. She was not from anywhere near my area and wanted to send us a tow truck 50 minutes away from location. From the time I called progressive to getting a tow truck took 3 hours. I have my home and auto through them and I cannot change insurance fast enough. Tow truck lady was nice but absolutely everything else garbage. Run from progressive.Version: 3.80
✓ What is happening?I've never had an issue using the progressive app or website until this week! I have been unable to access my renewal policy on the app or the website to see the breakdown cost per vehicle. Luckily we still get paper copies so we could easily see the amt per car. Then I went online to pay my renewal premium in full (to save $) and it says I owe $4.91 by 8/13, which is our renewal date. It says I can't pay the balance until 9/13??? I even tried to pay the full amount by changing the $4.91 but it will also not allow me to pay over the amount due. This has been super frustrating. I couldn't find a phone # to call, first chatted with the Flo Bot and then a live agent. The live agent took seemingly forever & then told me to contact an agent. WHAT?????? Why do we even have technology if I am not able to help myself pay my BILL??????? Feels like things are moving backwards here as I have paid online every renewal for years with progressive and never had an issue!!! So frustrated..Version: 3.86
✓ Tracking drains battery and records phone use when there is noneSo, I went through the FAQ and it said that having the app set to always one for the location services doesn't drain the battery. That might be true for people who have newer phones but of your phone is 3 or 5 years old forget it! It also records that you have used the phone even if you are just listening to music via the Bluetooth. It is very annoying. Half the time I have it on it doesn't record my trips, even if I have the app location tracking set to always on. I get that they are saving money by not giving you the little device but the app could be more friendly about privacy and tracking. Also more considerate about the fact that people don't always have the newest phone so their battery will drain faster..Version: 3.69
✓ Do not trust or get insurance with ProgressiveI got insurance with them and they canceled my policy because I didn’t provide proof of garage when I in fact did. I sent my electric bill in and my Drivers license with both having the same address and they said it was invalid. How is my electric invalid?? It where I live where I paying the electricity !! My Driver license is where I live and give me permission to drive the car.. I didn’t have anything on their list. I called and let them know and they said my bank statement would be fine. I couldn’t find where I could add the documents again on the app and they said I would have to mail or fax them. I do not have the options to do any of that. Why could I add it on the app before but not now. Absolutely ridiculous. This company doesn’t want customers or to make money. How foolish. If you can’t make good decisions by providing proof of garage how will I trust you with other decisions on my vehicle. It’s little things that bring red flags 🚩 about a company..Version: 3.91
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