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Intermountain Health UT/ID App Complaints & User Negative Comments 2024
Intermountain Health UT/ID app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Intermountain Health UT/ID? Can you share your negative thoughts about intermountain health ut/id?
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Intermountain Health UT/ID for Negative User Reviews
✓ Very buggy app and web based siteWhy was the MyHealth app updated? It used to work “acceptably” well and now it is terrible. Even if allows you to log in at all it then fails to show your message to doctor in Sent Mail (even after repeated attempts). Was my message sent at all?? At various times tech support suggested clearing my Browser Cache or going to their web based site (which always seems to be the go-to solution). This did nothing to help and Cache clearing created its own problems with my computer’s memorized settings. Also, why so many separate clicks during log-in to get to my personal info?.Version: 6.9.0
✓ BuggyBuggy app. Tiny print shows up in boxes about the right size for a signature. (This was during registration on iPhone.) Hard to navigate. Good ideas, not quite ready for prime time. Also, I had a biopsy done. The app says results will be available “in 1-2 businesses days”. It has said that for over 3 weeks now. I’ve emailed and called repeatedly with no impact. After the first week IHC emailed saying results were available in the app. I replied noting that the app still says results are pending. Someone did reply, asking where I was looking. I explained, and got no further reply. I get that mistakes are made, but maybe do something to fix them when they are pointed out. And this part is self-serving, but I feel like biopsy results are especially important....Version: 5.5.0
✓ A hideous rebranding while the app remains buggyThe Twitter to 𝕏 rebranding made more sense. At least new features were introduced to justify it he rebranding The dayglo rebranding from IHC to ih seems arbitrary. Please stop rebranding your business (again) and focus on fixing the app instead. I still cannot initiate emails. I can only reply. I can’t even search for my care team members. They don’t show up in search. They have to email me first. When tapping on a message, often the wrong message will load. When writing a message, in order to create new lines, I still have to tap “done”, tap back inside the message box, tap “done” again, tap back inside, just to get professional spacing to match the letters my doctor’s send. Is the traditional “Return” too difficult to manage? Well, at least your new logo looks snazzy on black. Why fix the app when you can rebrand again to something hip and shiny, right? Who needs a medical icon for a medical app when a goofy colored font will do? Now people can confuse your business with ihop. Sweet..Version: 7.0.4
✓ Bug in new update!When I try to view my appointments that have been scheduled for weeks/months, it redirects me to a different page to schedule a new appointment with all the providers I have seen. All I can view is the time the appointment is at from the screen at top. I have no information on what provider or department my appointment it is scheduled with right now. Right now I’m relying on reminder calls or calling offices myself hoping I call the right one the first time. Honestly this is one of the worst bugs to have in an app people rely on a lot like healthcare during a pandemic. It seems like the ultimate disaster for healthcare especially if I end up holding up phone lines trying to get the correct information every time I have an appointment which is weekly right now..Version: 5.11.2
✓ Charged $60 for an appointment that never happenedThe app eventually refunded us, but beware that the app is super unreliable. We tried to do a remote video appointment and they all cost $60, but while we were waiting to be seen, the app closed, and this happened twice (mind you it also takes a while to go back in and set everything back up to do a different video chat), and they charged us money before we even saw the doctor. They really need to wait to charge people till the doctor sees them. It’s messed up that they do it before hand, because obviously if they did it after the fact, we never would have been charged. I’m sure there were people who didn’t know how to contest the charge and were ripped off $60 for no reason. I have the app two stars even though it probably deserves one, only because they refunded us. To me that doesn’t make up for this app being unreliable in the first place..Version: 6.4.5
✓ Notification nightmare, but also a wonderful app!Simply put, this app is a Godsend. I love how I get everything relating to my healthcare here, including test results, vaccinations (it let me know when I got my Covid vaccine!), procedures, doctors’ visits, etc. It’s wonderful. This said, the notifications section is off base and horrendous. I only get push and email notifications and don’t have a way to separate them out. So during an ED visit for a bowel obstruction and high pain, I got 40+ emails and app notifications for medications I don’t normally get as part of my care. These were irrelevant, and it caused me problems in having to delete these from my email. I’ve sent an email to technical support to allow us the ability to remove these types. Other than that, I highly recommend this app..Version: 5.12.0
✓ Intermountain is behaving unethicallyI wanted to be tested for RSV and influenza. They told me that they do not have testing for only RSV and influenza rather it also included Covid testing in the same test. I told them I do not consent to be tested for Covid. Their response was well you can take the test or you can leave. I feel that Intermountain is behaving unethically because they force you into a corner to consent to a quad test. Otherwise I leave and drive somewhere else with gas prices doubling in the last few weeks and then pay another co-pay somewhere else. This is unethical behavior forcing somebody to consent to one test that covers all or leave and pay more money to the healthcare system. Intermountain is a tax exempt entity and they are pickpocketing people by forcing them into a corner to make a decision to buy more gas and pay another co-pay to another organization just for one test..Version: 6.3.0
✓ Not as user friendly as I would likeThough the interface is nice, there is a serious lack of information on the app as to how to add family members to your account so you can view them all easily. I had to comb through the app to find a number to call for any questions, and then I was given vague directions on how to request access to my child’s medical records, and then it took me another few phone calls to finally get the right sort of facility to send me an email to THEN set up and login all over again to be able to access my child’s information. I feel like all that work could have been avoided or done a lot quicker if there was more helpful information about family members records and how to add them directly on the app instead of jumping through many hoops like I had to. I’m a pretty tech savvy person and I have a background working with medical records so I didn’t give up easily, but I’m sure if I didn’t have that sort of experience under my belt, I would have stopped trying..Version: 5.5.0
✓ Ok unless you want to ask something about your planThis app is ok unless you want to communicate with anyone about your plan or its features. There are no options in the app for that, only a phone number with hold times from 30 min to 2 hours. Also, parts of the app (like suggesting ideas for health tools) don’t work at least in the version I have. In addition, some features I used to use on their website (like gym membership reimbursement) now direct you to download the app, where they are not available. I used to be pretty happy with select health but definitely would shop around now. The app needs some work in my opinion anyway..Version: 6.13.0
✓ Why can’t you make it easier to add kids!Can I tell you how EXTREMELY annoying this app process is for kids! I’m registered as the guardian and caregiver for my kids on all of Intermountain systems. Yet, my kids can’t be added to this app nor can I create a login for them. The only way to add dependents is by waiting on the phone for 2 hours, then be told there is a backlog and that someone will call me back shortly. No call back ever happens. You call again the next day for another 2 hour hold, told I would be called back again. We are on day 3 of waiting for a call back, and meanwhile trying to figure out if test results are negative or positive. GAH! Oh and I asked if I can add all my kids at once so I wouldn’t have to go through this process each time. Guess you can ONLY add one child waiting for test results EACH TIME. Such a joke!!.Version: 5.3.2
✓ App Never Seems to WorkLast week I got a email saying there was a message from my child’s doctor. The only way to access the message is through the Intermountain Health app. Although, upon attempting to log in with my previously set up account, I get an error message saying there was a problem loading my information. I have tried multiple times a day for a week now, only to get the same error. Without knowing which doctor it came from, there is no easy way to find the details of this important message. I feel when it comes to health information, an app designed to provide ease of access to patients (and also the sole line of communication between doctors and patients) ensuring the app is functioning properly should be a top priority..Version: 7.1.0
✓ Malinda AsbellProcess was difficult I have injury that doesn’t require an emergency but would like a visit with my primary care physician ASAP. Time available conflicting with an appointment for my husband who is disabled. If I call the office I can’t get in till at 3 months later. This process when your not feeling well your self and adds stress and frustration…where did I write the the passwords the time it takes to text everything if I could talk to someone that can help it wouldn’t take as much time to tell what problem is. This kind of texting leads to less information because the patient becomes very frustrated even more so because they aren’t feeling well. Just wants helped ! It’s not a good time to write a book…..Version: 7.3.0
✓ Disconnect between notification and actual updateThis is regarding covid test results as that’s the only thing I’ve used for so far. I got the test listed but no result. hours later I received a notice that I had important updates. when I looked there was nothing new on it until a couple hours later when the test result actually showed up. That was for my first child. With my second the test has been listed for 2 days with no result OR TEXT OF UPDATE. Now I’ve gotten the text that there was an update and still no actual update within my account via the app or online. Idk but it’s a bit annoying to get notices when there’s nothing online yet from my view..Version: 5.6.0
✓ No help at allI have been tested for covid twice this year and I never could get my results to pull up on this app. Earlier this year, i ended up calling for my results. This time I read someone's comment that they logged in online and so I tried that and all my medical stuff was there online, including my visit earlier this year for kidney stones along with both testing for covid. but there is absolutely no results showing in the app. This app is incredibly frustrating. It did say my results were in but no matter what I tried, every time I went to results it would say "no records at this time" or something. So if you're having problems getting any info on this app, just log in online. This app needs major work. Those results are needed by many people to know if it's okay to return to work and such..Version: 5.7.0
✓ Absurd process to get resultsAny call attempt has long winded useless redundant information to wait thru before attempting to get thru long winded descriptions of each option. Then the system ends the call without trying to contact any real person. Online, after having to avoid automatically being directed to Nevada, one must “register”. But instead of being able to simply setup an account, one must have an ID generated by you making that option impossible. Finally downloading the app did have the option to register without one of your IDs. Tho still tedious to complete, especially the ridiculous limited special character password stipulation, I, after an hour, was finally able to see my results. Absurd! Consider actually trying to navigate your own systems yourself before implementing them..Version: 5.7.0
✓ Full of never ending glitchesTried to find another provider and message them. Glitches out and blew me out if the app three times. Useless to me. Just like most of Intermountain, poor service, no effort put into fixing um this thing. Frustrating and useless. Might just as well call snd tie up there phones. Utah is the USA poorest service. Don’t know why, but have lived many places. Never found poor service or incompetent service to this extent. Explained the best I could. Try to pick another provider (Dr.). Blows me out of the app. If you guys weren’t scared of the customer like the cowardly lion you would have a phone number. Then you could actually fix this mess. Typical Utah. Supposedly hard working. Not really..Version: 6.13.0
✓ No iPad landscape modeUpdate: the app has improved over time. I’ve used the app on my iPhone and the Web version on my PC. Today I downloaded it on my iPad and quickly deleted it when I realized it won’t work in landscape mode. I always use my iPad with a physical keyboard, which requires landscape mode. So the app is useless on my iPad. MyHealth+ is very slow to launch. If you have recently used the app, login doesn’t work; you have to force the app to close first. Accessing the summary of a recent visit to a doctor is hit-or-miss. Sometimes it appears to download something but I don’t know where or how to find it. Sometimes there’s just a spinning wheel in the screen. Why not just display the report and give sharing and saving options then? This is just 2 examples of problems with this flaky app..Version: 6.5.0
✓ Someday, maybe it will loadIt is really nice to have all of my test/ lab results within a da, instead of waiting for the doctors to get a chance to look them over, and then wait for a phone call or have to make an appointment just to get the results. There are only two things that could do a bit better. 1. The loading times could be a smidgen faster. I don’t know what network the app is connecting to, to receive all the information, but if it could be sped up, that would be great. 2. If the appointments could show the times along with the provider and date, that would be awesome! Other than that, I’m very grateful to IHC for putting this app together, because it has been nice being able to get results faster. Thanks to all who were in the creative process!.Version: 5.13.0
✓ SelectHealth Members Only??Attempted to use the app to check COVID results as instructed. App requires account setup. Went through the entire setup process, provided all of my personal info and verified my mobile phone # and email addresses only to receive a generic error at the very last screen saying unable to validate information, call for assistance. Called and the prerecorded msg said to expect a 1-2hr wait. wow. Judging from the reviews this app does work for some, maybe since I don’t have a SelectHealth account it doesn’t work for me? Or maybe it’s just easy way for IHC to collect personal user data? Disappointing, and very frustrating when many things hinge on knowing the results of a COVID test. App is unusable for me, and the phone option with a 1-2hr wait is a very poor alternative..Version: 5.5.0
✓ My experience.I went to the hospitals InstaCare because I was concerned I had pneumonia on top of my COVID-19. Everyone at the InstaCare was great they took my pulse ox and I had it reading of 84 the doctor then sent me to the ER where they proceeded to treat me like an idiot. Again I didn’t go to the ER I was sent there, and all these doctors at the ER could care about was that my pulse ox reading had gone up and I had I’ve been vaccinated. No one told me anything about my chest x-ray or is it if I had pneumonia or I should be concerned about pneumonia or how to help my breathing. I’ve now been home for a day in my lungs sound worse and I still can’t braids like normal. They gave me oxygen and sent me on my way. Again I still don’t know if I have pneumonia or anything wrong with my lungs if things aren’t better within the next couple days my wife and I will be going to another hospital and hopefully they will have better customer care and actually answer my questions and not treat me like an idiot..Version: 5.18.0
✓ Bad Privacy PracticesI am extremely disappointed in Intermountain. The app works fine enough— but the data they submitted for the new iOS privacy label is completely off the charts. There’s some basic data used for advertising. That’s not uncommon in a lot of apps, but from a healthcare provider? What are you doing collecting patient data for advertising? Then you get to analytics and I am floored. Why are you requiring sensitive health and financial information for analytics purposes? I don’t even think Facebook’s app crosses that line. Intermountain needs to seriously review their practices here because this seems like a massive violation of patients’ privacy— and may even be low hanging fruit for a legal team to investigate. Get it together, ASAP..Version: 5.9.2
✓ Frustrating and glitchyThey “make” you use the app by limiting what you can do on the website patient portal and constantly pushing the app all over their website. Yet, half the time the app is “down” or doesn’t work properly. I’ve had numerous aggravating experiences with this app trying to find providers, schedule appointments, see test results, etc. and am left with no other options when the app doesn’t work, because there’s no “contact us” info for app help. It needs some major improvements…I’m puzzled and baffled by the lack of functionality and wondering who created this crap that doesn’t work half the time..Version: 5.19.0
✓ Navigation and organization are terribleThe pages on the iphone version look like they were put together by a first time programmer. The data and timelines flow right to left instead of left to right, and there’s no scrolling. Each of the report screen lists reports, but that’s it. You can’t tap the report to see the contents, so that’s useless. Same with imaging, a date is presented but you can’t view any images. Also simple forward and back navigation returns to the start screen with only today’s date, so viewing multiple items from a past date means constantly re entering the date over and over. Frustrating to say the least. Whomever does your phone development I’d fire in a heartbeat..Version: 5.13.0
✓ Such a terrible appI just wanted to make an appointment for an annual Physical. Should be easy, right? It should be a simple click on “make an appointment,” ask me what I want it for, type in a zip, and find the closest Intermountain clinic with a family practice doc or NP or PA who can do that for me. Instead, the app makes you choose an specialty area. Most people would be confused by this. I knew I needed family practice, so I picked that. It then brought me to a list of practitioners, all of which were not available until nine months from now. But it only gave me the option of like six doctors, even though I know they’re far more than that. I had to go back to the homepage, type in a specific position that I happen to know, had some openings, and then click on him. He was available the same day. Why would he not come up first when I’ve seen him before and he’s close to my house? Why did it default to the main hospital? 6 miles away from my house, instead of to the clinic right by my house? The University Of Utah’s app is far superior to Intermountains. IHs is app makes it hard to be a patient at intermountain Medical..Version: 7.0.4
✓ I want to love this app…I love the convenience of being able to book an appointment myself and see what’s available. This app does not work more than it works. I’ve had a couple of days that I was able to book through the app but usually I’m told that my primary care provider is no longer excepting new patients. Which I’ve been with him for 15 years so I’m definitely not a new patient. I really wish they would get the bugs in this out fixed because there is a lot of great information you can get from your profile like test results, summaries of visits, and technically you’re supposed to be able to communicate directly with your doctor to the app but sadly that has never worked..Version: 6.3.0
✓ Records, details, notesThe records are not at all you to date, my latest surgery is not there. Medical issues are missing. The ones that are there have no notes, no details, no results, no background. Too many N/A that should be explained. However I do believe this app is very faulty. I bet if I went to the online portal it would have a lot more information. However online you never update insurance info. Why even have this app if you don't update it. Fix the problems. You're the largest employer in the state. Find some better programmers and pay to maintain this app it's easier to use but worthless if not maintained..Version: 6.2.5
✓ The app is terribleIt took over an hour an a half to just get myself logged into the system to see the doctor. It kicked me out four times and I had to refill the paperwork. The last time it kicked me out I was in the waiting room and had just finished chatting with the nurse. I had to re-login, rush through the paperwork and hope the doctor I had chosen was still available. When I did see the doctor I was told to go into a doctors office anyway. I had specifically read what connectcare treats ahead of time to make sure I wasn’t wasting my time. It looks like I should have just gone into urgent care in the first place and not wasted my time with connectcare. I could have already been seen by a doctor by now. I do have to say the doctor I did speak to was kind and helpful. I just dont know what they can really treat over the phone..Version: 6.13.0
✓ CrashesI have tried to open this app multiple times in the last week and it crashes every time. What is the point of having this app if it does not work? I also agree with comments made about not being able to download or on my case even see patient notes. Again what is the point of having this app if it isn’t helpful. The one star I gave it belongs to being able to see lab results quickly. However if it crashes and I can’t see the results there is no point in having it. Please fix this and make it a functional portal like the many other apps from doctors offices and hospitals that don’t crash all the time and let you see your doctors notes..Version: 5.18.0
✓ New Design is HorribleWow… I used to like this app, but the process of finding a doctor and scheduling an appointment is truly terrible now. You can’t even book online, you have to call. You can’t see when their first availability is like you used to. Why do I have to click “get started” if I’m on the “find new provider” tab already. If that wasn’t dumb enough, they put a cheesy picture behind the button and I thought it was an ad at first, I wasn’t sure what to do. There are 2 “X” buttons stacked on top of each other when you open a doctor and if you click the wrong one on accident you have to start over. I’m a UX designer and this new experience is all around objectively bad. Should’ve hired me ;).Version: 7.6.0
✓ What a waste. By SDCAs I drove up, there was very poor organization and very poor directions on where to go first. There were signs everywhere saying COVID-19 testing , So you go to one area and wait for 20 minutes or longer, as somebody helped you they redirect you to the back of the hospital, so after following poorly marked directions, You arrive where other AC employees are supposed to guide and direct but it seemed like they wanted to avoid eye contact and avoid anybody coming into get tested. Nothing was clearly marked, and employees would be chatting for several minutes rather than addressing vehicles, giving or taking tests. I was so unimpressed considering the billions of federal dollars put into making the system efficient. also the online portal is not very efficient either. The whole process of going through everything that is required from your Primary care, to testing, to getting results is duplicating many processes. The whole process is so inefficient, that I see many people not wanting to even get tested, which defeats the reason for testing in the first place. Patients are most contagious during the 4 days that process takes, infecting others. By the time results are gotten most people are out of the contagious stage. What a complete waste of time and effectiveness! Very unimpressed with IHC , top to bottom.Version: 5.7.0
✓ You ruined itI don’t know why it was necessary to change the app which had been working fine for ages. Suddenly I’m locked out of my account. Fine, I go to log back in, it insists I need to change my password, I click the button to do so, after a needlessly long time I get an email saying “click this link to change password” except there is no link. Nothing in the email can be clicked on. So I cal the phone number provided for assistance. I request an operator but instead of receiving one it connects me to an automated operator which first tries to sell me a medical alert bracelet (I’m in my thirties and don’t need one) but then after refusing the automated operator it starts reign to sell me a directv bundle plan. I find it criminally absurd that when trying to gain access to my important health information, inter mountain healthcare instead tries to use it as an opportunity to sell me television packages. I never had problems like this before the most recent update. Shame on you intermountain healthcare. What a sad reflection of our society when you try to access your health information you instead get bombarded with directv advertisements. Reprehensible..Version: 7.0.4
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