Zocdoc - Find And Book Doctors Negative Reviews

Zocdoc - Find and book doctors App Complaints & User Negative Comments 2024

Zocdoc - Find and book doctors app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Zocdoc - Find and book doctors? Can you share your negative thoughts about zocdoc - find and book doctors?

Zocdoc - Find and book doctors for Negative User Reviews

✓ I’m just trying to get helpFor background knowledge, I have been seeing a psychiatrist in illinois and have just moved to Colorado. My insurance is under illinois Blue cross blue shield, but the app seems to show me that I can still get a psychiatrist under this insurance. Also, I struggle with anxiety -social anxiety included- so it can take me days to weeks to build up the strength to make a simple phone call, let alone schedule appointments. This is the second time that I have scheduled an appointment with 2 different psychiatrists who say they will use my insurance. This is the second time I’ve made the appointments and waited a half hour the morning of, only to get no messages about getting a link to the video calls (also specified under my appointment information). This is the second time my appointment has been cancelled without warning with no response without building the strength to reach out. This makes me realize why people don’t reach out for help. Because it’s so difficult just to get. Makes me also wonder what would have happened if I had decided to do in-person visits rather than virtual..Crazy Cookie CupcakeVersion: 4.102.2

✓ PROVIDERS INFO IS FALSE - DO NOT TRUSTUsed this app to book a doctor that advertised himself as in network. Went to the doctor, paid my copay and left. Months later I got bills in the mail for $200,$300,$400. Apparently they were advertised as in network when they weren’t. I then learned this same docto was extorting other friends and colleagues on the same platform. When I contacted ZocDoc I bugged them for months - they did nothing, even though each provider signs a contract saying they will tell the truth about whether or not they’re in network. Disappointed such a great idea cares so little about patients and clients. This is one of the very many things wrong with healthcare in America. UPDATE: they wrote back to me on the App Store saying to contact them and they’ll help me out to fix this. I’ve legit been contacting ZocDoc for help since April (it’s July) and they tell me they haven’t been able to reach the doctors office for 4 months. I wish I could believe that..Make us suckersVersion: 4.32.4

✓ Rarely Accurate Insurance InformationOf the 3 times I’ve used this app to find a doctor that takes my insurance, it has been incorrect twice, leaving me with a bill because the practices were not straightforward about whether or not they took my insurance. There’s no simple way of providing that feedback in the app for them to update and prevent future users from having the same issue. I’ve also had 2/3 appointments reassigned to different doctors and/or practitioners. Because this happens on the practice’s end, I can’t submit a review at the end of my visit because it’s about a different person. Zoc Doc should give you an option to select the provider that you actually saw if you submit proof of visit. I need this app to work because it’s a critical service, but I don’t trust it at the moment. Maybe I’ll try it again if they incorporate these features to make the platform more accurate..NY-Based ReviewerVersion: 4.114

✓ Terrible for those living in NH & MaineThe app only has 4 doctors in the entire state of NH, none in all of Maine and no dentists in either state. Yet everything is concentrated for the state of Massachusetts with more showing towards Boston. Conclusion- this app is only good for those living in major city areas, if you live further you get less or nothing for results even if you live by 4 major family practices with a 2 hospitals nearby. So for me app is useless and will be deleted due to limited information in my area, back to trying to search manually again. App is limiting and every update should be including 100+ doctors of all practices in the nation, along with app improvements. App improvements are worthless if they don't also include the primary function of the app, more doctors of all practices. Also, would be nice to include other doctors in the same practices as current one's shown and if the practice is part of any affiliated hospitals or independent private practices..AngrymonkeymermaidVersion: 4.104

✓ Delete or update reviews.I had an appointment with a doctor (Alejandro Mora) two months ago, the first visit was fine, i asked them if they could recommend me a Nutritionist, but they said “you don’t need that, we can help you”. Well, they were wrong, they don’t have any idea about Nutrition. I told them my diet during the first visit and they said “you are good”, then they told me that i needed to make another appointment for nutrition. Basically, I paid $75 dollar for my second appointment and just to hear exactly the same that i heard in the first appointment. I learned my lesson, next time, i will find a professional (Nutritionist). Well, my issue with this app was that i wanted to delete my 5 stars review that i wrote after my first visit with this Doctor, because i was very disappointed in the second visit, i send an email to zocdoc asking if it could be possible to delete the review, but they never have responded. So i decided to delete my zocdoc account. period..IvanboykaVersion: 4.65.3

✓ No confirmation from doctorI do not recall reading that the app was for virtual appointments only. I didn’t realize it was a virtual appointment until Zoc Doc emailed and confirmed. Also, I scheduled for a “new patient” visit - Zoc Doc confirmed my appointment as an “illness” visit. I received an email from Zoc Doc yesterday that they just sent my appointment time to the doctor for an appointment that is scheduled for today - told me to watch my email for a confirmation from the doctor and instructions on how to join the video. It’s been several days since I scheduled my appointment and I do not have a confirmation of my appointment from the doctor and my appointment is for today. Why did Zoc Doc send my appointment to the doctor the day before the scheduled time when I made the appointment several days ago? I’m wondering if this app even communicates with the doctors offices. I canceled my appointment via the app - if I’m billed for the appointment, I’ll be sure to forward the bill to Zoc Doc!.Marlee Kate NovaVersion: 4.77

✓ InaccurateMy first time using Zocdoc was for a therapy appointment, which I needed badly at the time. I put in my insurance and it showed me who was supposed to be in network; so I booked one who happened to be sponsored but had awesome reviews, showed up to my appointment, and was told sorry, we don’t accept your insurance, but we can see you for $350 an hour cash. So Zocdoc is allowing this doctor’s office, who doesn’t accept my insurance, to pay them to falsely advertise that they ARE in my network, and then trying to get people to pay nearly $400 anyway. SO shady. I tried again for a different kind of specialist, and it will show me 2 specialists and then 3-5 completely unrelated doctors, followed by another specialist and then 5 more unrelated doctors. Will not let you filter out the unrelated ones, will not let you filter distance, and when you sort by distance, you get a ton of unrelated doctors. This app is such a great idea and has so much potential, but for now is honestly pretty trash..PpullVersion: 4.43

✓ Recommend to my patients!I found this app through a Reddit post and have been using it for all of my provider needs. I’ve had only good experiences and found doctors that listen to me through here. I also work in a doctors office and whenever I have a pt who is unable to visit our office due to insurance issues, I recommend they use this app to find something that works within their network and to find someone who fits their needs! Healthcare is already frustrating to navigate on your own and it’s so nice to have a central place where you can read reviews, make appointments and guarantee in network availability. I cannot recommend more. I’m not sure if they’ve fixed this but I do wish they would make the phone number and address more easily accessible for where your appt. Otherwise, love this app and surprised its not more well known..Mia pianosVersion: 4.111

✓ ShadyFor starters, the site is not as easy to navigate as they make it look on TV. Secondly, they just give you a list of all providers for the particular issue you’re looking for without telling you whether or not they’re in your insurance plan so you have to go through each doctors profile one at a time to see if they’re in network for your insurance. Then once I finally found a doctor and booked an appointment, THEN they informed me that the doctor has to be in the same state as you regardless of the fact that it’s a video visit. So why was the list showing me doctors for all 50 states in the country when I had already put in my address?!!!! So I had to cancel the appointment with that doctor and then find a doctor that was both in my insurance and in the state of Connecticut from this big long list of providers from all insurance plans all over the country I finally found a doctor and booked an appointment. A few hours before the appointment, his billing department calls me looking for “more information”, but my phone showed that their phone number is located out of Texas!! What kind of doctor operates in Connecticut and has a billing department in Texas?! At this point, I was beginning to doubt the safety of this site when it comes to my personal information and I already gave them copies of my insurance card!!!!! I am seriously concerned now about being a victim of identity theft, and having someone else get medical treatment using my insurance card..MkhuramcVersion: 4.115

✓ Pretty Pleased but One IssueI’ve booked two appointments and it was pretty great I have to say. The app is easy, intuitive, and way better than cold calling different doctor’s offices. However, I have a point of feedback for the developers- in the app there is a “browse doctors nearby” section and the very first person to show up for me on that list is an NP. I think it’s very misleading to list nurse practitioners (and PAs) under a list to find doctors because there is a vast difference in training and expertise between physicians and midlevel providers. I think it’s fine to have them on the platform but please have them listed in a separate section where they aren’t lumped with doctors because they aren’t doctors. It’s misleading and honestly unethical to patients since many will think they’re going to see a doctor when they aren’t. The huge differences in training are not made clear to the end user..TheknappkinVersion: 4.56

✓ Great idea terrible executionI was really hoping this app would help me find doctors optometrists and dentists within my service providers network as we all know how much of a pain that is. unfortunately when I set up an appointment, twice was I called the day of appointment stating that Zocdoc system was down and couldn’t verify my appointment even though I received a verification text saying that it was approved. When I did make it to the optometrist for a standard vision check they informed me that I have a copay for a doctors specialist visit vs going through my vision insurance as the office was an ophthalmologist not an optometrist. All in all this app in theory is much needed but between not syncing with office calendars and not selecting the appropriate health services I give this 2 stars as it just as much as an inconvenience as finding Service providers and scheduling appointments without the app..LilbabyemoneyVersion: 4.84

✓ Waste of TimeI downloaded ZocDoc with the hopes to schedule a virtual appointment to discuss anxiety. The first appointment I schedule was canceled the day before the appointment despite several confirmations and reminders because the doctor supposedly didn’t accept new patients. All of this should be in the initial intake forms. Then, I had a phone call scheduled for a set time to discuss other options. The phone call never came. Finally, I scheduled a second appointment through the app. Again, I received several confirmations and reminders. The day of the appointment came. I checked-in through the app and online. Both said the provider would be in contact with how to connect. 15 minutes before my appointment I called, and a ZocDoc rep said my appointment was canceled because the office was closed. Nothing was reflected in the app. I asked to speak with a supervisor, one was wasn’t available. Not only did I never get help, they only heightened my anxiety..Kristy.A.D.Version: 4.93.1

✓ What has happened to Zocdoc?Used to be a major fan and in the last week, I have had two doctors appointments canceled by the physicians claiming that an ENT does not do ears but was listed as available for ear issues and the second appointment just got cancellation for due to what the message says it is a technical issue So what is going on? What is the use of confirming appointments with doctors that cancel after having booked the appointment weeks ahead? Unacceptable of any app but least of all one that we thought very highly of Update: Just got the alternate appointment that I made after the ENT doctor I made appointment here and a couple of days before the appointment called me to let me know that while he was an ENT he did not do ears and Today,just got to the alternative doctor I made last minute appointment with and was told I had to bring a referral to see the doctor - no where in the Zocdoc appointment section was I asked for the referral and I do have an ENT referral.GikersVersion: 4.93.2

✓ Only for high end insurances.I actually do think this app could be super amazing, but each time it’s just been more of a hassle than making a quick google search and call. If you don’t have high end insurances, this app isn’t for you as you will never find one in network with “lower” insurances. And if you do, I promise they’ll call an hour before hand, cancel and say they don’t take your insurance, or that you could just “pay a small fee instead”. And if you do have high end insurances, they still make you put down credit card information but will never tell you prices if anything’s charged, you have to call the office you’re booking with directly which is so sketchy to me. (I’ve been hacked one to many times, and let’s be real. It’s not fun having to update all your bills/accounts to new debit information.) overall just not worth the it honestly..HejodkxnwowoVersion: 4.116

✓ Causes more problems when most providers use it wrongWhenever I make an appointment through ZocDoc I follow up and call the provider to confirm. About 85% of the time through my experience, upon following up either the provider isn’t actually in-network despite it saying that they are in ZocDoc or more commonly the appointment I thought I scheduled isn’t actually available (and sometimes they aren’t available for months). When I callout the provider’s rep about this issue they seem like they have no idea why I’m frustrated and offer zero sympathy… and sometimes they get mad at me for explaining my frustration… this is usually after spending 10 - 15 minutes spelling out all the personal info that should have been provided by ZocDoc. Medical care should be more delicately handled vs victimizing patients (I know this seems dramatic but when dealing with certain medical conditions and then needing to deal with this mess - it really does feel violating). I love ZocDoc’s interface, all the info it provides, reviews, and such ease of use. Unfortunately providers seem to have difficulty syncing their system… and show no cares in the world about the inconvenience and confusion it causes. I think it used to be better. I’ll probably just use my insurance website, moving forward… even though it’s horrible… and just call providers directly vs attempting to schedule online..HensonismVersion: 4.100.1

✓ Great Idea but the execution needs attentionI work in a different city than I live so my primary doctor is unavailable to me most times. I love the fact that I can get on ZocDoc when I need to and find a doctor in my area fairly easily. For the most part the system works. However, I think the relationship ZocDoc has with its doctors needs help as I have been told more than once that the doctors don’t work with ZocDoc even though they are listed on the ZocDoc app. I have had appointments that I’ve booked through the app cancelled hours and days later for seemingly no reason. When contacting the doctors offices directly (mostly to find out why the appointment was cancelled) I’ve been told that they don’t work with ZocDoc. In three cases, two of them I was able to rebook my appointment directly with the doctors office. In one case, I wasn’t able to book because the ZocDoc booking was canceled just days before the actual appointment. All of these situations were frustrating to say the least. However, I will give ZocDoc credit for creating a space where I can even find a doctor, which is way better than what my insurance company offers..Wreck4LifeVersion: 4.108

✓ Lacking significant information, poorly organizedThis site has one choosing a specialist, but including a wide range of physicians who are outside of the specialty range. E.g., pediatrician is listed when seeking an orthopedic surgeon. No where does the skimpy data provided indicate this doc is an orthopedic surgeon. Especially not when the person to be seen is a senior citizen! Nor does it discriminate/refine the data search to identify any details re the physicians, note their credentials, area of surgery expertise (e.g., upper or lower body), where they perform surgery,etc. I do not think it is at all prudent to tell the person seeking a doctor to have them take a picture of that person’s insurance card. With wide ranging identity theft issues around the globe, this is a thoughtless request to make. In addition, your first suggestions are so-called ‘sponsored’ docs. Yep, put your advertisers first in line. Never mind where their business is at, no details re their qualifications..F/u135Version: 4.66.1

✓ Avoid at All CostsI rarely write reviews and I am extremely hesitant to project a singular experience of a provider on a marketplace onto an entire app but after several terrible experiences this app feels medically negligent as do the doctors. I’ve been to a orthopedist who erroneously diagnosed me with athletes foot and a bone spur. A dermatologist who postponed the meeting 15 minutes before it starting then wasn’t able to authorize my prescriptions with insurance. Another dermatologist who tried to sell me an egregiously expensive product and then wouldn’t refill the prescriptions I’ve used for years. A primary care physician where a later doctor described her care as “there to get you out the door and irresponsible.” The app shows drs drowning in positive reviews and seems to aggressively bubble compliments to the top. Drs can cancel with almost no notice and way too many agree to treat you online for conditions that they definitely should ask you to come in for. For all its glitz and polish, zocdoc pushes a last minute “in and out” approach to doctors that results in inferior care with professionals who are not significantly vetted or held accountable. Just call a dr to get quality care and never use this app - it is not worth it..Jcklnz11Version: 4.72

✓ Poorly made AppThis app is poorly made. How do you advertise yourself as an app to find doctors that take your insurance, without having to call every single one of them. But have a lack of doctors within people’s location, and I’m not the only one the countless number of one star reviews are an understatement of how bad this app is. And some of these doctors aren’t even professionals you would go to for certain appointments. Like why would I go to a nurse who specializes in Pap smears, I want a gynecologist not a nurse. You lack the resources to each run this app. If you can’t have every doctor that can we can google on your app then it’s pointless. Stop falsely marketing yourself to consumers who literally went out their way to try your app but found it more frustrating than calling every doctor in the area to see if they take our insurance. I even thought it would make it easier than calling your insurance company but eeerrrr nope it’s pointless. This app isn’t what it’s made out to be, respectfully..Chocoholic zodiac loverVersion: 4.71

✓ Not sure info is up to date…I am a dermatologist in Iowa. I put in my office address and 30 day away appointment time as a search. The recommended provider who was the only ‘hit’ was a nurse practitioner herbalist who did not seem to practice Dermatology. The rest of the results were grayed out below that one. I was not even listed in the results although I have practiced in this area since 1997. My ex-partner, who retired last summer was still listed as a provider in our office. One dermatologist who popped up is still listed as practicing in Ames, IA and she hasn’t worked there in over a year and is actually in a new office close to the location I listed. One dermatologist listed is actually a dermatopathologist who does not see patients. If there is a way for providers to update their info, let me know and i’d be glad to help the developers update the database. As it is now…needs work..Vinnie-bobVersion: 4.70.2

✓ Incorrect informationTried booking an appointment through ZocDoc. Searched for doctors in my area who take my insurance and who specialize in my needs. After booking, the doctors office calls and let me know they are do not practice in the area I was looking for and said they get that a lot as ZocDoc has the wrong info. I gave ZocDoc another try and booked an appointment time with a 2nd doctor and the doctors office later called and said that time was not available and I would need to rescheduled. Their next appointment was two months out. Was getting frustrated but was about to try for my third and final time but something told me to look at the doctors reviews. Turns out someone with the same insurance as me booked them and after going through the appointment the doctors office told them they actually didn’t take the insurance. This app is full of incorrect information, didn’t save me time, and still had to call the doctors office so was not as easy as they make it seem in the commercial. At least that has been in my experience..Randomnicknamedavid1234567890Version: 4.83

✓ Can’t trust itThis app seems like a great idea, but you can’t trust anything from it. I’m sitting here at my first appointment at a new doctor, but two hours early. I got a text that said 4:15 and an email that said 2pm from Zocdoc. I call and they confirm 2pm. I get here at 2 and they say, “no. It’s 4:15.” Now I’m wasting the whole afternoon. Zocdoc would work if every office had plenty of staff to check everyday that the info patients are getting from the app is accurate. Every time I have scheduled a visit via the app, the appointment is cancelled or changed because the office didn’t set the right hours. It’s hard and scary enough to visit a new strange doctor, I don’t want to make it harder with 500 bogus emails from every party providing bad info. I’m going to assume that the insurance info doctors provide to Zocdoc is correct, but who knows..EagleapexVersion: 4.72.1

✓ It’s not what it promises to be.Zocdoc has changed dramatically. The service used to charge doctors a flat fee to be on provider list. Patients who needed to see a doctor could always find someone and pay a reasonable fee if no insurance and expect to use most insurances including Medi-Cal and HMO. If they wanted to schedule with same doctor for follow up, this option was always available. Since June of 2022, the billing structure has changed. The doctor has to pay $40 for each patient who books online, whether the patient is seen or not. This, of course, became a much more expensive proposition for the doctor and he has option to cap his monthly expense, which makes him unavailable to receive any future referrals after he reaches the cap. The new billing structure placed a huge barrier to patient-doctor interaction on Zocdoc. Firstly, the doctor can’t afford to accept Medi-Cal or HMO patients anymore. Secondly, to cover increased expenses, the doctor must increase his charges for patients coming from zocdoc. Thirdly, the moment the doctor reaches his cap he becomes unavailable to more patients on zocdoc. Therefore, the choice of doctors, obviously, diminishes drastically. My advice, find a different service to look for doctors, just do a simple Google search. Zocdoc isn’t worth it. Developer responded with a lame robotic answer, not covering a single issue raised by my review, just call us if you have questions…yeah right..MbazelVersion: 4.87.1

✓ Wrong!It’s a terrible app. I made and appointment at 7 or so this morning for 3pm. After signing bin with apple. (1)I’ve had something weird going on for 30+ years but there is no information about it anywhere. I even called Mayo Clinic. Found a few vague clues.I may be the only person with my symptoms and I was excited to finally talk to a dermatologist. They said they couldn’t talk to me if they didn’t know who I was. Are you new.? Then create an account. Ok. My choices are sign in with google and facebook. Where the heck did apple go? They must e different Sign i with google (2) Wrong, I see it am logged in on app but it doesn’t count. Why have an app that SAYS you have an appointment if you don’t. I call them and am told I’m logged into my apple account’ AHA! you do know me!! SO!!!!!! why do I have to log in. Again. They gave me a medical problem not cured one.MsTinklebottomVersion: 4.106

✓ Avoid using this at all costsIf you want to avoid paying horrendous surprise fees then avoid using this app and just find a provider through your insurances website. Every time I’ve used this app for a doctor (it’ll say yes the doctor is in network) they NEVER are or I have to pay a PREMIUM bill for whatever reason it could be my insurance but this isn’t the first time I’ve had this issue happen when booking with this app. My husband has the same insurance and doesn’t have this issue when he uses our insurances website for a doctor. There are no huge doctor bills or surprise bills for him. But when I use this app all of a sudden there’s a $200 charge or $500 charge that I had no idea of and it’s the doctors they choose to put in your network! There are too many surprise fees and bills it’s much safer to just use your insurances website to find a REAL in network provider. Save yourself the headache and spending hundreds on bills by just booking your own appointment by calling through your insurances website of approved doctors in network..LisaYerenaVersion: 4.102.1

✓ Don’t get specificUseful unless you need to narrow the search by something like area (video appointments apparently negate area restrictions, even 2000+miles away?), insurance (maybe they used to take it, but presently? Nope.), doctors that treat children (they may, they may not), or doctors accepting new patients (even when it says they are, they probably aren’t). They also give you no way to contact the providers directly, you have to just make an appointment through the app and wait for the provider to contact you. I’ve had four appointments cancelled because they either don’t treat children (when I specified in the “filters”) or because they aren’t accepting new patients (when their page said “accepting new patients”) and wasted literally three weeks because I have to wait to be contacted, instead of giving me a number to call the office and ask them for accurate info. All in all, google is easier..QuarktheduckVersion: 4.79

✓ Constantly problems and glitchesFirst major problem is that it NEVER has my insurance information saved. I can’t tell you how many times I’ve rescanned my card or manually entered in my insurance information, it almost always asks me to do so again before booking an appointment. The second problem is...I can rarely BOOK an appointment. The majority of doctors I try booking with, whether they be new doctors or doctors I’ve been a patient of for years, they booking system will show they have no appointments. Not for a day, or a week, or even a month, there are just no available appointments EVER. And I have called and made appointments myself, so I know it’s just a glitch and not that most doctors I need to see are inexplicably booked through eternity; but I don’t *want* to book by phone, that has been incredibly difficult lately as well, I just want the app to WORK. And yes, I have un-installed/re-installed it at least half a dozen times, no change..RockLivesVersion: 4.56

Zocdoc - Find and book doctors works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Zocdoc - Find and book doctors.