- 67.9LEGITIMACY SCORE
- 68.4SAFETY SCORE
- 4+CONTENT RATING
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Tasker by TaskRabbit App Complaints & User Negative Comments 2024
Tasker by TaskRabbit app received 117 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tasker by TaskRabbit? Can you share your negative thoughts about tasker by taskrabbit?
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Tasker by TaskRabbit for Negative User Reviews
✓ Tasker app stopped working-no supportThe Tasker app stopped working on my iPhone after an update last Thursday. I went out of my way to report and inform the company. It was warned up front no one would get back to me. Like all gig economy app based companies, they don’t care about workers unless they’re forced to. Update-developer responds almost immediately to a bad apple review but then links me right back to the same “support”process I’ve already submitted to and was told not to expect any response. Tells me we’re their priorities are. Image over action. I’ve done my due diligence on this and reported the problem with video evidence only to be told to do it again..Version: 4.18.0
✓ FRAUD SCAM BEWARE!!!!!I registered and had to pay $25 for it. Never got a response from anyone. Later they automatically deactivated my account. Don't waste your money on this..Version: 4.39.0
✓ RubbishCan’t get past login screen, says email or password is incorrect even after resetting password three times..Version: 4.27.0
✓ Customer Service Call LineThe option to call customer service has been removed now all of a sudden like they are hiding away from the customer complaints..Version: 3.56.1
✓ Beware of the Policy TeamOnce upon a time I was the top performing Tasker on TaskRabbit & My account has since been wrongfully deactivated for a little of a year now with out the policy team not being able to make reference to a particular incident or report causing the abrupt There was mention of billing off the platform but clients constantly make requests and take initiative to cover task expenses on their own so that the tasker (like me) can fulfill these request. I believe this is a plot for the app to charge customers exuberant fees for non-labor related expenses. Such expenses include immediate purchases, vehicle rentals, and other job expenses and so forth and so on. The nightmare stories of the policy team not caring about taskers is true. They treat us as dispensable digital commodities and not as real people dealing with difficult clients making ridiculous requests and constantly trying to low ball workers, then go to TaskRabbit for refunds or complaints. I made sure to always have budget approved in chat and billed my worked hours in chat and yet somehow I did something wrong. I really wish TaskRabbit will do better and have a change of heart and start treating the Taskers doing the work like real people and hopefully be fair enough to reinstate my account..Version: 4.32.0
✓ Unable to loginI tried to login several time, I Couldn’t.Version: 4.34.0
✓ It’s a scamDon’t use it!.. don’t sing up!!.. don’t pay!… it’s a scam I signed up pay then trying to log into my account and they want me to pay again but the website says it’s a one time fee ripoff….. the worst part it’s not refundable.Version: 4.29.0
✓ ProblemThis apps don’t work in Vancouver Canada?.Version: 4.34.0
✓ Some optimization neededIt’s a pretty good app but needs some comfort features such as a way to bulk edit availability or set availability rules for certain days of the week. Going through day by day and manually setting times isn’t the best way it could have been set up. It would also be nice to have a better way to be notified of suggested rate changes too..Version: 4.42.0
✓ Account DeactivatedAfter paying for registration and background check and few months they deactivated account..Version: 4.19.0
✓ User Unfriendly but lots of JobsFound it user unfriendly and complicated to connect with clients. If we’re available all day there should be an option to choose all day or all week instead of clicking each individual 45 min block for an entire week. Also shouldn’t be forced to accept a job before being able to chat with a potential client, I’d like to know more about what the job entails and where the location is before I commit for safety reasons and planning transportation. Then when I forfeit the task the chat disables which is unfortunate because I would want to re-schedule with clients but kept losing the chat. There shouldn’t be a steep learning curve if there doesn’t have to be one. Other than that I get a lot of hits for jobs but it’s too complicated to actually work them..Version: 3.47.0
✓ Cannot get verifiedBeen trying for weeks to verify my account. App doesn’t work on iPhone or iPad. Just closes down and kicks me out. Made contact with Task Rabbit numerous times. Still not able to access my account.Version: 3.56.0
✓ Glitchy & UnsafeI've gotten tons of tasks and I'm making quite a bit of money through TaskRabbit! But I do have quite a bit of complaints about this app. This app is very very glitchy. Every time I try to update my availability calendar, the app crashes. It also just crashes at random times. As far as I know, it's impossible to view clients' profiles. There should be an option to view ratings the client has received. My BIGGEST complaint by far is that I've only used this app for less than a week and I already have run into a huge safety concern. A client named Michael B. tried hiring me for a cleaning job at his house, then started being very uncomfortably flirty with me in our messages. I cancelled his task request, then a day later this same man requested my services again, hoping I wouldn't remember that interaction with him. I'm concerned that he, and probably other people like him, are using this app to try to lure young women to his house. I contacted customer support about it and they made sure he couldn't request my services anymore through his account. But this isn't enough..... this guy needs to be completely banned from TaskRabbit and not allowed to make any new accounts. I'm worried for other young women in the Kansas City area who might get a task request from him. Please be safe out there.Version: 3.34.0
✓ If you are thinking of using this application as work, I do not recommend it.I do not recommend the application.Version: 4.4.1
✓ Glitch while verifyingI’m still on the registration step. Every time I tap “Verify your identity” the whole app shuts down. Every time. I’ve restarted my iPhone and reattempted with no success..Version: 3.56.1
✓ Can’t get past the log in screenTried to log into the account and keeps taking me back to create account. Tried that and can’t get past the create account screen. Have updated iOS and deleted app and reinstalled multiple times.Version: 4.12.0
✓ App no longer opensApp no longer opens. Even contact us is 403 Forbidden. Chat help couldn’t fix the problem and no one got back to me when escalated. This is my business and this can’t be happening..Version: 4.9
✓ Crashes and support service staff are rudeThe app crashes constantly, payments take absolutely ages to come through even though they state a time frame of a day. The support staff are extremely rude and just end the chat when they are done talking to you. The app advertises about a £50 incentive but the staff had no idea what I was talking about..Version: 3.45.2
✓ Do not joinI’m a teacher who used to work years of landscaping and thought I could make some extra cash during the summer months. I am new to Tasker and now realize that if you were not on this app years ago you will never receive work. You are not able to see available jobs in your area, you simply mark a schedule of availability. Then the clients select from an array of Taskers who they’d like to complete the job. Why would anyone give a brand new Tasker a chance, since I have zero ratings, when there are Taskers with years of rating. I’ve completed all of the tips and tricks to make me “more marketable”, even listing previous employers and works I’ve completed. Yet, I have had ZERO messages in 2 months with my availability being set from 6am - 5pm every day. Straight up SCAM for 25$. You’d have better luck putting fliers on posts over this joke of an app..Version: 4.27.0
✓ Application failure due to the addition of new categories with broken service prices.The application is falling to the bottom, the people who manage the development of the application are doing everything not to provide quality service to people, they are introducing retail to the "furniture assembly category" unnecessary category "IKEA furniture assembly" thereby taking away work from taskers who have been building their reputation for years as the average price in this category of $15-16/hour, this means that people who have been building their portfolio for years... are just now looking for alternative ways of earning. Thus, beginners who pay $15-16/hour do not earn anything because the average duration of the task is 1-2 hours, while the average journey time to another customer is 40 minutes. These executors displace experienced executors of tasks by giving low-quality service to clients. I have several friends who work in this application, which have more than 1000 reviews, and now they cannot find a job at all after the fragmented categories and the reduction of the market price for the same service, only under a different wrapper..Version: 4.40.0
✓ Garbage app by a company that functions like a clueless startup.This company is not new, therefore neither is their app, yet it acts like a startup with little to no support. Aside from the bugs that never seem to get fixed - especially the chat function of the app, which continually fails, produces errors, and doesn’t even have a text field large enough to compose a meaningful message to a customer - there are some basic design flaws that are continually ignored. First and foremost: you’re not given the ability to draw up separate service areas or select separate available dates for separate task categories. This is like if they didn’t let people select different rates for different categories. There’s no way to turn off your availability in a certain task category for specific days, therefore you have to be available for ALL or NONE of the categories that you offer service in, which means you inevitably have to turn people down for tasks on days that you were trying to leave open for other higher-paying tasks. As a result of this, even though having completed over 200 tasks (with over 150 of them being in the same category) about 75% of other Taskers in my area come up in customers’ searches before I do. This is extremely lame..Version: 4.14
✓ Will cost you more than £50 to sign upWanted to sign up as a tasker. The whole process is quite complicated and frustrating and only at the very end do you realise that you need a DBS (£26) and there will be a registration fee (£25). Paying more than £50 just to sign up to this wacky platform without knowing if it will be any good for me? No thanks.Version: 3.1.1
✓ StuckHey developers, I’d like to get my Task Rabbit account up and going, but it is stuck after I sign in to complete anything else. I’m up to date with iOS 14.1, so I don’t know if it needs a nudge. Everywhere else I look for help it says links are broken. Not the best of starts..Version: 3.15.1
✓ Complicated processI live in France so this may be slightly different in other countries - After spending a LOT of time collecting various paperwork, entering information etc, I found out that I had to be REGISTERED as a business (micro-entreprise) in order to have access to the app. Is that REALLY necessary? Other apps don’t ask this, it’s a huge commitment and a lot of extra work. Or at least, be clear from the start that this will be expected… unsatisfactory.Version: 3.38.2
✓ Not fit for purpose!Like most recent users, I cannot verify my account. The app simply closes. I have tried on 2 different phones and an iPad. Support clearly have no idea how to deal with this issue as they tell all users the same thing! We have all tried their suggestions and still nothing. It’s a shame as the app was recommended. I’ll be looking elsewhere..Version: 3.56.1
✓ System down!I have two tasks today and the app won’t open! Last week I wasn’t getting any tasks because something went wrong with my account. This is irritating!!! It’s takes forever to find someone to talk to. Please fix this, I have almost 5 stars and I don’t want my rating to go down because of an app malfunction..Version: 4.7.1
✓ Good but needs some workDecent way to make good side income. My main issue comes from customers intentionally misleading the Tasker as to what needs to be done. This happens to me a lot specifically with the ikea furniture assembly, customer will put that only one item needs to be assembled. Upon arrival to the job, I find that the item in the description is not even the one needing to be assembled and there are usually many other items that were not included in the task description. This leads to an awkward situation between Tasker and customer. At minimum the customer should be required to submit photos (not the stock item from the website) of the actual item they have on hand so that taskers can come better equipped with proper tools if needed and not waste time for both parties..Version: 4.17.0
✓ Terrible appTerrible app I paid the registration fee a long time ago It doesn’t let me start Keeps saying that I need to verify my identity (my background check is done) and when I try to click on “verify your identity” link, it sends me back to the first page and nothing happens!!.Version: 4.39.0
✓ App LoginI have yet to use the app and I’ve made two accounts with different emails and am unable to sign-in to either. I keep getting a 429 message on the app on my phone. I talked with customer support trying to solve this issue but keep getting redirected to do the same thing or my queue space keeps timing out due to waiting and I automatically get sent to the back of the line. I was really looking forward to the app but it’s been quite a frustrating start-up so far. And yes, I’ve tried both on laptop and phone while clicking both “Already have an account” or “Get Started”. My TaskRabbit account works fine though, however when I just signed in, SOMEONE ELSE’S PHOTO is on my profile picture. Literally have only had this account for an hour and idk if there’s a security issue or what but idk this person and it’s not looking too good at the moment. I’m sure the intention behind it was awesome and truly it’s a really good idea for an app, however, these things (security and login) and key if it wants to survive..Version: 3.19.0
✓ Already a misleading disappointmentOne of my friends recommended this app, when I was telling him that I wanted to find writing and editing jobs. After signing up and listing that I was in Houston, they literally limit you to three types of jobs in Houston and do not allow you to search their site for more jobs, which makes me think that they are definitely incompetent in their market research. The only jobs that were supposedly available were cleaning, mounting furniture, and small repairs, and moving. I am a writer and a communications specialist. There was nothing on those types of jobs or website or graphics or videography, or anything else to do with content creation, nor the personal assistant opportunity that I first saw in the Task version. I was really looking forward to listing my flexibility towards many areas, and yet they still have the nerve to ask for a $25 registration fee. The only good outcome is I definitely won’t be having to pay that while wondering if it’s worth it. What a waste of hope..Version: 4.20.0
✓ IKEAIKEA has not delivered multiple jobs for me and I have lost out on over $500 at the last minute. I’m not happy with this service and there is no compensation for my time that I have lost for this happening. Edit and the support team is terrible to deal with and do nothing to help you. I have sent them all the required information and still got no time compensated for these jobs. Even though one of them was cancelled less than an hour before the job start time. This is a terrible service and I recommend you never use it. Now after complaining to the company and making this review I have now not been getting any tasks, this is honestly terrible..Version: 4.26.0
✓ UnusableUPDATE: After about a month of getting nowhere uninstalling & reinstalling as suggested by support, I tried the app on an iPad. It’s clearly not designed for iPad, but It crashes on that too. I’d really like to I do something with TaskRabbit - but no working app makes it impossible. ======== Sorry. I really like the Tasker concept. I’ve finally been approved and am now set up to be a Tasker. But the app now just crashes all the time. Completely unusable; there’s no work possibilities here at the moment. I’ll change the review if & when fixed..Version: 3.5.1
✓ $6,000 down to $600 a month. 😬Was a good app. Now you can’t make any money. Being in a community of elite Tasker’s we have found that we can’t find work on this app anymore. They have a dumb algorithm that seems like it came from a dating app. It’s very broken. Ikea broke what was a good app when they bought the app. They now take 35 percent of your earnings. It was 15 percent which was fine. 10-15 percent is a standard referral fee in the contracting world. They got rid of transparency for taskers, and clients hate the app now. Literally the first question clients ask me when I show up to the job now is can we get off of Taskrabbit. They hate taskrabbit. They are charging too much. Which has caused both clients and taskers to move on to other sources of work. No one can pay bills with $600 a month. Not in Austin anyway. Oh and trying to contact the useless support team is a waste of time as all they do is tell you how there is nothing they can do. The support team is trash. Copy and paste is all they can do. Oh the shameless advertising of scam health insurance and loan companies is appalling corporate behavior that is trying to take advantage of Tasker’s. Ikea is completely out of touch with what they bought. It’s like if Yelp tried to control the businesses that get reviewed on their website. It’s crazy. They don’t know what they are doing..Version: 4.24.0
✓ Ripped off once again.Task rabbit does not care about you as a worker. They have no problem with letting people hire you and work your behind off just to let them not pay you. Scammers. They tried to say they sent payment then refuse to respond to my questions for almost 2 weeks only to find out the customer no longer felt like paying. Everything was going just fine for the first 3 months but I guarantee if they did this to me, they will have no problem doing it to everyone else. Not to mention they are already making a fortune off our labor. If I could hire a lawyer to fight this I would. A new update. I once again have been ripped off for 140$ because I was told to go buy some baked goods for a customer then they decided they didn’t want to pay for it and i get zero reimbursement. Now I have to go break every window on the clients home to send the message..Version: 4.42.0
✓ Could be much betterFirst off the app itself is buggy and needs work . Second off I believe people should be able to make at least 25$ before paying a 25$ fee to register as it took 2 months for me to even get a task . So 25$ down for two months and wasted energy cool. Secondly there is not any support for gaskets . Thirdly sometimes when you complete a task you will not even get paid or you’ll get paid a fraction of what payment is offered by Tasker . Finally , they allow people to scam you , take your services , then appeal the services so that you cannot be paid for it , they will say you didn’t come or didn’t do the task then they get the task done for free. There should be a system in place to prevent scamming if you are going to have people pay you in order to make a wage for themselves . Overall pretty trash app, there are many others out there offering the same idea as this app but better executed all around ..Version: 4.18.0
✓ Not one of the best out thereI use a couple of apps for work, Tasker doesn’t even either let me draw out my area all I get is a message saying I do not have permission to access or they are not covering my area of Kent to work in. So pretty pointless for me.Version: 3.32.0
✓ JimI still haven’t been paid by the app even though the customers have paid and given 5* reviews, almost two months in now.. I completed tasks and have not been paid by tasker (task rabbit), I have tried to contact the company by their online help platform, via email and via phone also! The avoid communication saying they will call back or someone will get back to me, I always have to chase to be told the same thing. On any lucky contact I am repeatedly told try to reinstall the app, try to update, delete and reinstall, that my issue is being passed to a relevant team. Repeatedly.. I have now finally been told by email that they are running out of ideas for a solution, maybe they expect me to forget about the money I traveled and worked for ? Big scam watch out. I am now looking into other options how I could get my money!.Version: 3.2.5
✓ CrapCan’t even finish setting up my profile because it says there is low demand in my area for the skills I have so I have to add some more. What should I do, lie? I don’t do removals or I’m not an electrician so why should I choose them just to pass that step. There is no other way to pass this step. Rubbish.Version: 3.26.0
✓ ScamThey just take your money for registration and don't give you any of the tasks. Don't bother using this app or joining, its basically useless..Version: 4.42.0
✓ Unable to get verifiedI’ve been trying to register and activate my tasker profile but with all other sections completed, I’m still unable to verify my identity and start booking tasks. Every time you click on the verify identity button, the app closes. I’ve tried going via the web but the page just redirects you to the app again, so it creates a negative loop. I’ve raised this with support as well, all tell me that it’s been reported and to try the website. Over a week now and surely costing the company money because new Taskers can’t start working and therefore no new fees earned for Task Rabbit. Please resolve this guys.Version: 3.56.0
✓ Garbage companyBefore letting me know explicitly about the background checks and verifications they made me pay 25$ that is non refundable, so they basically stole from me and I’m unable to create an account to make money..Version: 4.7.1
✓ RUN!!DO NOT USE THIS COMPANY!!!!!!! They have you do jobs that you pay for a service out of pocket and wait days if not weeks to get paid back. If someone is cheating the system they wait days to have them “update their payment information “ instead of get you paid while they deal with the client., If you work super hard and the person decides they don’t want to pay you they can lie and leave you a bad review and not pay you for your time! I worked 5 hours outside in the Tucson summer sun putting 4 pieces of patio furniture together that was poorly made and half of the pieces required that I reach in and screw the Allen wrench and hold the nut without being able to see it and some how I was the one who wasn’t efficient?! He couldn’t put it together and neither could his adult some and wife but now the greedy person won’t pay me for my time and effort. Unbelievable. Oh and if you tell someone you are not willing to do something that will require you to pay, it is held against you. I paid $200 worth of out of pocket tasks and didn’t get that back for weeks leaving me nearly broke with 2 mouths to feed. Yeah I strongly suggest that you stay away from the app and the company..Version: 3.37.1
✓ REVIEW BBBI was a tasker for almost 6 years, the first 4 of which I was considered an Elite tasker. Since the last election cycle I was never Elite. Not that Elite matters. But here’s an example of the business model. I received numerous requests for services I didn’t provide. They didn’t figure out how to route those business requests into a category for conversion of the business. In the meantime the requests can end up counting against the individual contractors. So they apparently don’t care about the bottom line, customer satisfaction, independent contractors businesses. From the BBB reviews, and over 6 years of tasking. I know how it was, how it is, and how it should be. Something is very wrong since the company was sold. The amount of reviews on BBB should really give a pretty clear idea. After 6 years, they wanted me to be re-educated on how to use their platform. Yea, No, horrendous company should move to another country..Version: 3.32.0
✓ Good idea, poor executionReally over the app crashing when I’m trying to make my schedule. The app itself is a good idea and with the features like background checks and reviews it helps both the client and Tasker feel safer about who they’re working with. Seriously needs an update though. I tried to make my schedule this morning and it crashed 6+ times….Version: 3.54.0
✓ “Registration is paused”“Registration is paused” You gotta be kidding me?! Thanks a lot. Maybe instead of pausing taskrs registration start creating other sections of tasks that people can do..Version: 4.19.0
✓ Google calenderIt can not sync with the Google Calendar tasks and events. It should be fixed. Thanks..Version: 4.8
✓ No support and respect to taskersMy client gave me 1 star. I explained my position to TaskRabbit and wrote three letters and even after that they refused to support me, despite 40 other ratings and correspondence with the client. They refused to help me and simply ignored my opinion and position. After I spoke with the client, he wrote to support that this was a mistake and that the review should be removed. Support wrote that they will remove the review and it will no longer be visible after updating the application. And what do you think? I updated the app, but this review is still there. I wrote to support, they did not apologize, did not say they were sorry, they JUST GAVE EXACTLY THE SAME ANSWER as in the last letter. This is complete disrespect. Do not work here, find other ways to earn money, here you will be humiliated and will never be respected. The company makes money from you, but does not even think about helping those who make them have money. TaskRabbit need to change your policy towards Taskers, you need to start respecting and protecting your Taskers. And I’m sure, that they will just answer me “we apologise for this situation” but wouldn’t do anything to fix this situation. You can read a lot reviews here that taskers asking for help, and they get “we apologise”, but they never help. Stop lying, stop apologising, just be honest and help Taskers. Stop spending millions on your marketing, start working on your support.Version: 4.22.0
✓ Rubbish - massive waste of timeCreated account and paid for my DBS certificate it said I needed. Came back to the app and it said we’re no longer accepting people for your area, after registration and telling me to order a DBS? Logged back into the app almost daily to see if it was available which it wasn’t. Then one day couldn’t login at all, kept saying incorrect password. After nearly an hour talking to customer service they realised it was because my area wasn’t accepting new people. Even though I’d already registered and had my account set up? So overall no additional work received, wasted time trying to sort technical issues and actually cost me money because I ordered the DBS certificate.Version: 4.32.0
✓ Terrible customer service!!!I picked up few projects from the app and a 4th client refused to pay after we clean a disaster and didn’t even up charge her for it and not only that we also found bags of drugs at the unit that I reported to agents on the phone. The client said that I brought someone with me to get out of payment, so I got suspend despite the facts of reports and how we went above and beyond. After resolving issues another customer representative contacted me telling my white suite professional picture was not professional enough because I was looking to the side. I went online and saw plenty similar pictures but they had a different agenda they needed to keep my account on hold and no matter how much I tried to change the photo they refused to accept it. Eventually they just took my profile off. This is a complete violation and harassment. They should be closed down! Terrible costumer service!.Version: 4.38.0
✓ Bad customer service/tech supportI’ve been waiting over 2 months for my registration to complete. I’ve emailed, called and have had live chat correspondences multiple times. Each time I’m shuffled off to the next person. No one is really listening. It does not take over two months for registration to complete because of high volume. That is simply an excuse to get rid of a customer you don’t want to deal with..Version: 3.12.0
✓ Can’t use to sign upHi, I can’t scroll on this app. I’m on stage 2 of 3 to register, but I can’t move the page down to enter my details, I can only click back to stage 1..Version: 3.2.3
✓ You have to be mad to sign up for thi£ 50 to sign up , get paid after 7 days from customers , if they are happy with the job , but rabbit don’t Take responsibility, only the money . To be fair is the worst app I ever come across .I don’t think they have much business . Before you sign up read the terms and condition ..Version: 3.2.0
✓ Awful Registration process, turned me off.You guys don’t make it easy for people to become a Tasker. Airbnb, Turo and other successful companies are successful because they make it easy for people to use their platform and don’t ask for so much information on people’s life, like a crazy background check....Version: 3.21.0
✓ App not working properlyI tried to sign up both app but neither is working properly even though I put the right email address and password. It was so frustrating after trying it multiple times to sign up for the app..Version: 4.36.0
✓ Completely unusable garbageCan’t even log in immediately after creating my account. But probably for the best based on the other reviews here. Thank you for wasting my time..Version: 4.31.1
✓ Registration process takes monthsDeveloper just keeps sending contact information along with messages like “Sorry for the inconvenience, please contact our support centre” But this goes nowhere.Version: 3.17.0
✓ Scam stay awayIt’s scam stay away you pay $25 and then nothing will happen.Version: 3.49.0
✓ Can’t sign in even after changing passwordI’ve changed my password about 4 times now and every time I use the new password it says it’s either incorrect email address or password..Version: 4.14
✓ They will steal your money.I used this service twice. The first time was a tolerable experience. The guy scratched up my new wooden coffee table he was building as well as my wooden floors. But I was not going to bother too much with that. I had a tasker pick up and deliver a piano for me. So many issues occurred during the event. That’s not the main issue tho. We agreed on the pricing before hand. I made it clear that’s what I would pay. But then after they charged me $75 extra. I of course, happy with my new piano and not regularly checking my bank account, did not see until after their 14 day policy. I was outraged because that tasker definitely did not deserve $75 extra and we did not agree to it. It is theft. So I will never be using this service again. And you will be better off hiring someone more competent then these people. I don’t play with my money!!.Version: 3.33.0
✓ PaymentsI have worked with TASK RABBIT for a while now. I have over 150 reviews, 143 5 star reviews. I just worked reframing and painting 15 windows and 2 doors. I put in my invoice as usual and they tell me that because of the amount it will take longer. It has been a week now. Work has been done and I have not been paid. The client is ready and willing to pay, we speak daily actually. One person told me that the card was declined, not true. Now they are saying it has been escalated to the payments team. My work wasn't escalated to the payments team, I worked that house for hours money, blood and sweat went into this work. It was not easy, for someone to tell me basically that we arent going to pay you just yet. I will NEVER accept another job from you all. The people out here working are the reason any of you get paid. I hope you guys read this. We Dont Need Task Rabbit. It needs us. I just want to be paid for the work I did. SAVE YOURSELF DONT USE THIS APP.Version: 3.56.0
✓ Review v2.0V1.0: As a tasker, the app crashes constantly on my iPhone 6. I've raised tickets several times, but the response so far has been inadequate and, at worst, patronising. v2.0: developers have requested a review ‘reappraisal’. I can say that the app seems to have settled down and does not crash constantly. Still not extensively used, so there may be further revisions to this review..Version: 3.5.1
✓ Absolute waste of timeI paid 25$ and I saw no work pop up at all.Version: 4.22.0
✓ Company is scammingThey hold your $ for months and never let you work - which is illegal. I applied, paid the $25 and was approved eventually. Couldn’t log in later due to errors bc of claimed inactivity so they had me make a new account. Paid the $25 again and they claimed the background check process was backed up... conveniently after taking your $. I had to call/email over a dozen times over *2 entire months* to get an answer. Then they said oh sorry we’re not accepting new Taskers right now. But said they were when I applied, so bc of their screw up I was “too late”. Still going back and forth with them. Keep in mind I originally tried to use this app over 6 months ago. They took my $ twice & held it up only to find some excuse why I can’t use the app. Insane. EDIT: If you guys are so concerned & take this to heart then do the right thing & allow me BACK in as I was before I was told to start over, jerked around for over 2 months then told I’m at the end of the line to wait for when they “reopen” it up to people..Version: 3.29.0
✓ Everytime theres an update, it removes helpful task infoLast time there was an update, they removed the visibility of reviewed cancelled tasks. After i asked for that feature back because it literally lowers the number of calls to their call center, they added the feature back so you can see how it was reviewed. Recently, they removed the time/date of the task in almost every screen. I can only see the time/date of the task in the "tasks" tab. If i tap to see "task details" its not there. If im in the chat, its not there. Yet, support told me its good practice to confirm "see you at *time* on *date*" in the chat. So now in order to make sure i reference the correct time and date, i have to go back twice, through 2 different screens. Please put the time and date in the task details again and in the header of the chat window! Stop making the app more difficult to use! Its super frustrating. Why remove helpful info and make it inconvenient for taskers?.Version: 3.52.0
✓ Horrible appI’ve tried so many different password and accounts and I still can’t even sign into my account complete waste of a app.Version: 4.40.0
✓ Horrible customer service.I contacted task rabbit through their chat. I asked them to fix an unfair glitch. Task rabbit has not replied to my concern. I was doing a task for a client. The same client added a different task while I was in the middle of doing the first task for him. I didn’t reply within the hour and got a bad metric rating because of it. It was with the same client. I talked with the client, and he and I cleared up the the issue without any problems. I let task rabbit know that it is all on chat between the client and myself as proof, and still no fix. This unfair treatment has hurt my Tasker status. I haven’t received one task since. I am going to cancel my status with task rabbit and I highly recommend you don’t use this crappy company. Replied to task rabbit email. It was a computer generated reply. I tried to clear up this issue. They have a drop down that has no solution to my problem. And since I haven’t been able to reach a human I am keeping the one star rating. Their algorithm has too many unfair glitches. Bad company, don’t use..Version: 3.47.0
✓ Dissatisfied and very one-sidedIt isn’t worth it. This app is easy to work with but too much client-oriented. I registered and however the rates are too low, I performed 2 jobs. The second client left a very negative, unfair and false review for me to not to pay completely, it made me not to get any job since then! I’m gonna delete this app.Version: 4.32.0
✓ My 2 year experience as an Elite TaskerI will keep this simple: It doesn’t matter if you’re just starting out or if you are a professional that their platform would normally endorse under the title of “Elite”, the support team will not help you. If you have any opportunity whatsoever to handle a client opportunity outside the platform, you should take that route if possible at any time! I have been penalized due to software bugs affecting metrics, a time where my phone broke and I was unable to contact a new client during a 3 hour period, misunderstandings, and client-sides mistakes. Do not expect help from Taskrabbit HQ. Just wait 30-60 days until you can have your elite rating back. There is no reliable option available to you as a tasker. The app is extraordinarily glitchy for us taskers to use. If a message takes a long time to allow you to send, it’s because you have to sometimes wait about 40 seconds before the send button will become responsive. The app will lock up during time sensitive times, and you’ll just have to deal with it. I suggest refreshing the app or restarting your phone. No, you cannot use a computer to communicate with clients. No, you cannot set schedules with your computer. Yes, when penalized, Taskrabbit support will tell you to use your computer when your phone is broken. Don’t ask me why..Version: 3.43.0
✓ Money grabberI keep hearing a lot about this app but I can’t even log in. After waiting for a very long period of time for the app to run a background check, they say it’s passed the waiting time for it and I just can’t log in or create another account with my name. So basically I just paid a fee to run an app for 10min. Very disappointed with this situation.Version: 4.14
✓ Biggest ScamIt’s just a scam! I installed and paid $25, but didn’t get any task. If this app gets registration of 1000 people, and everyone pays $25, they are getting $25000/month! $300,000 per year! Best way to earn money, just make an app..Version: 4.27.0
✓ Blocked to create profileOnce registered , I am navigated to Skills page which offers only Ikea assembly. No list of other skills displayed! Iphone 14..Version: 4.32.0
✓ Support Team is awful. Fees are hugeEvery time I make legitimate attempts to be professional and provide documentation of things I believe could benefit me later the support team is completely unwilling to hear me and help me deal with customer troubles. This has been really difficult especially surrounding cancellation fees. It’s not worth my time to make this middle man corporation money and have no support despite me funding them. I really can’t express how poorly the support team handles things. At the end of the conversations I always feel unheard, defeated, and worst of all unappreciated. This app also charges hidden fees to your customers. I billed a customer $100 and they had to pay $156. Customers end up looking at you sideways if you mention how much your charging. I cannot see the fee’s on my end either so I can’t even warn a customer that my quoted price may not reflect what they pay. It’s just shady. I don’t recommend this app..Version: 4.20.0
✓ Extremely Poor SupportI have been trying for over two weeks to register and I can only discribe the experience as challenging. I have had an error message and the support team were totally ineffective advising me to delete the app and try again. I contacted them two days ago still waiting for a response. This is preventing me from earning money. 😡😡😡.Version: 3.14.2
✓ App crashes when I try to verify my IDSpoken to support but nothing has happened for 2 days. Also slightly disheartened by the fact that someone had the same problem in the middle of last month..Version: 4.0.0
✓ FraudFRAUD SCAM FRAUD The worse application and customer service ever been used from apple store. Charged my account 25$ but never allowed to me to finish registration. Did not answer emails and case tickets at all. SCAM and FRAUD.Version: 3.28.0
✓ Can’t verify my identityFairly frustrating, won’t allow me to complete work without first verifying my identity yet every time I try my app crashes.Version: 3.55.0
✓ One of the worst user experience appThe chat and support system is one of the worst system. If you get any call or open any app then chat gets close and you have to chat again with new agent.. another worst is customer service, they keep asking me to use stripe when I have bank account added into the app...Version: 4.25.0
✓ SlowBackground check is super slow..Version: 3.47.0
✓ Cant login!I downloaded this app and since I downloaded it, it never lets me login! I changed the password 3 times and it keeps saying “wrong password or email” please someone find me a solution for this!! Ive been trying since ages, it never worked!!.Version: 4.43.1
✓ Don’t waste your timeBeen trying for a few weeks to get set up. And the support will send the same message that doesn’t help you with the issue. I wouldn’t waste my time as the app is faulty.Version: 3.19.0
✓ Idiot American devsMade by idiot American devs. Don’t even try to use outside of the US.Version: 4.14
✓ Good appFor me this app has worked and still works fine. I have done in 4years 2000+ tasks, never missed a payment. Only delays because of declined credit cards from clients side..Version: 3.4.1
✓ Cannot use it?!Can’t use this app - set up profile, all good to go minus the verification of my identity where the app crashes and closes every single time. Support were hopeless “what system / software are you using?” - hardly the answer when the app crashes, make it so it works rather than telling me to use a different device? I only use this handset so not going to just go and buy another one, or lug around my laptop where it’s also not letting me log in at all, just so I can use tasker? Really disappointing..Version: 3.56.0
✓ Can’t sign inI’ve been able to sign in once and since then, it’s said my password is incorrect. No matter how many times I reset it, it doesn’t work. Super frustrating..Version: 4.4.0
✓ Scam- bug.Do not sign up until they fix the bug that doesn’t allow you to load the app after you pay your fee to be a Tasker..Version: 4.29.0
✓ Honest review from former taskrabbit member.I been on taskrabbit for 5 years as worker, but I would have to give taskrabbit a poor rating. When it comes to support and protection for workers, taskrabbit do not provide a good service in this area. Workers are often suspended or terminated for false allegations from customers who hire a service provider but don’t agree with the final payment. Also taskrabbit don’t have any real health insurance for their worker and some jobs can cause health issues. Overall; this app has a more improvement to develop. Their policy teams is not reliable and do not respond to messages promptly. There also major glitches on the platform, which can cause you to miss a task or accidentally cause you to enter inaccurate information that you will be penalized for. I give this app a ZERO. Thank you for reading this.Version: 4.20.0
✓ Great idea terrible companyAfter wanting to reef of the benefits of a being able to work as an independent contractor for smaller jobs; a friend of my recommended I download the app. I am still in the process of filling out their background check but since they use a third party company to handle it that doesn’t clarify what information they need and or are missing; I’ve had to do a back and forth run around for a month now... 0/5 stars; this is ridiculous, I’ve given all of the information needed, don’t have a criminal record and yet still my account is pending..Version: 3.55.0
✓ Scam they take you’re moneyThey have you pay to use the platform after you sign up (which they should let you know it’s not free to use the app before having you do all that work) anyway I pay the money then they run a background check and if you fail you can’t use the app which is why they shouldn’t charge you a non refundable price to use the platform if they aren’t going to allow you to use it it’s not worth the investment because even if you do pass the test they don’t really have customer which means you don’t either they don’t have ANY jobs coming in available so you won’t be making you’re money back. I say it’s a scam because they do what scammers do and they tell you you’re paying for something and gives you nothing in return so you’re just giving away you’re money for no reason do not use this app because it’s not free and you won’t be using the app since there isn’t ever any jobs available.Version: 4.12.0
✓ Map not workingApp was good at first. Then my map stopped working . I tried requesting help and they always forward the case to someone and say wait 7-10 days But no one ever gets back to me. It’s been a couple months now and still not working ..Version: 4.19.0
✓ Garbage support.They banned my tasker account because i was working at a client that was racist and he lied about things that didn’t happen. I completed the job 100% right but they still banned me. And it was an easy job just ikea bed assembly. Garbage app, Garbage Support! Don’t recommend anyone to waste their time using it. Get money from other apps instead..Version: 4.18.0
✓ App mot workingTo become a tasker you have to download another app and register. I’ve been trying for the last 30mins or so. Ive cancelled the app and re-downloaded. Still not working. It says the email address already exists but how if I just downloaded it? Waste of time..Version: 3.4.1
✓ Don’t waste time signing upAfter a full registration requiring more information than a full time job asks after getting the job! The app is difficult to use, and when it is set up properly. There’s no jobs going anywhere near and a 2 hour gig 4 hour drive away 😂 How about show us what work is available because this app took out a lot to register and resulted in nothing but wasted time..Version: 4.4.1
✓ Don’t even try to Register. FRUSTRATINGI have submitted tons of documents. When I was trying to submit my DL and Passport ID to the Checkr, it just couldn’t accept the files I was trying to load. I have tried 5 different formats! My criminal background is crystal clear like a baby tears, but after this experience I had strong intentions to murder someone…) After trying for 30 mins, changing resolution and formats of my files, I gave up and make account with other company. If you don’t have master degree in computer science or photoshop experience, don’t even try!!.Version: 4.22.0
✓ Robotic, Unresponsive, Lack of Due DiligenceI paid their $25 application fee in late January of 2022, and finished setting up my profile, about 2-4 hours of work. I put in two email complaints via their true website, and one complaint sent through the app, once a week over the last three weeks, all of which have been completely ignored other than the robots directing you to look at the forums. Long story short, they are breaking the law in the state of Ohio by making employees pay to become an employee, highly frowned upon here and I’m sure in other states they employ people in. I explained in one email that it is common practice to “garnish” wages from the paychecks of an employee for their personal expenses the employer helped cover, but to require those fees up front is illegal. No replies to ANY of my responses from this skeleton crew they may have working customer service. No emails at all. It is to the point I am demanding my money back as I paid them over FOUR weeks ago and they have still not gotten my account activated because of the Background and Identity check, which I was born and raised in the USA as the majority of the two generations of Germans before me, and have a clean record as far a background check. If you need a job, look elsewhere. They are careless about your needs as a new Tasker..Version: 3.50.1
✓ Zip codeThe app is stuck on zip code screen and there is no submit button on it. I don’t know how to submit my postal code.Version: 4.35.0
✓ It’s not business.Customer scheduled appointment at 12pm for furniture assembly, at that day he called and asked to reschedule and I rescheduled the job same time next day. I had to move other customers a bit to fit him to my schedule. The day he called me 30 min before the job saying he can’t do it today. I drove 30 miles to his house. I asked him to cancel the job, he said he will. He didn’t. I texted support, explained everything. Customer doesn’t respond on chat. I called the customer again, he said he would cancel. 12:30 I canceled it on my side as I was told to do by support. Soon after I’m getting a note that they will not compensate my time because there is no written arrangement made. So I drove 50 miles loop and waisted 2 hours with no pay. I contacted support and they did nothing, you can’t call them their line doesn’t work, person in chat careless. They connected me with client. The was scheduled. I’m getting only neglect. That’s why you are never a contractor, you are paying commission for nothing..Version: 3.36.0
✓ Blocked my account and my money for more than 3 months without explanationHello Taskrabbit. At first I was very pleased with this app, since it gave me a job. I’ve been working really hard to be the Task elite and I’ve been every month. At the beginning of August my account was simply suspended, without giving an explanation and it is still closed. Blocked my money. The amount is decent with 4 zeros. About 10 times I wrote the support team, they answered, wait for the answer to email. Three months have passed I am still waiting for the answer. I was out of work for 3 months. I called the support team and they didn’t send an email either. Can you please tell me what happened to my account? Please send my money to my checking account..Version: 4.36.0
✓ Unfair to Taskers, Great For CustomersIf you value your business and hard work, maybe consider using another app like Thumbtack. TaskRabbit allows customers to leave unfair and/or inaccurate reviews, and DOES NOT allow Taskers to respond. So, if someone rates you poorly and leaves a bad review, the Tasker has no way to address it and defend themselves. TaskRabbit does not allow Taskers to reply to the reviews, as other apps do. This means a customer can destroy a Tasker’s reputation, and the Tasker simply has to deal with it. TaskRabbit will not take it down, dispute it, or engage in any kind of conflict resolution. Ironically, this harms TaskRabbit too, because if clients aren’t booking TaskRabbit doesn’t get paid either. The app is severely lacking in some essential areas that would modernize the platform and prevent improper use of the app. For example, customers have found a way to scam the app, and TaskRabbit still has not rectified the issue. I won’t detail it here, but it’s a pretty effective scam and word has gotten out. For some reason TaskRabbit doesn’t seem to care. TaskRabbit was the leader in this space but is quickly falling behind other apps that are more modern and more fair to the Taskers. Slowly but surely everyone with a skill set will leave to higher pastures if a fix is not made soon..Version: 4.2.0
✓ Company that scams peopleIt's not just a job, it's a career. For a long time you work and get clients and good reviews and that's when you get normal money, the company simply deletes your account. Without explaining the reasons, without understanding, emails and communication ends with the fact that - sorry, we cannot restore your account. There is a feeling that they are cheating your clients, and you are simply removed. Four emails were written before they refunded me the money that was on the account. Almost a month without a word about my money, only after they agreed to give my earned money. There is no reason why they do this, they also do not explain anything. This is not a company, this is a scam against ordinary people. You can risk working, but like me, you will most likely be banned too when you have enough clients. My account was deleted 10 days before Thanksgiving, then Christmas and then New Year's, but they don't care, I was just deceived and this happens all the time in this organization. UPD: Now I read other reviews with similar cases. They respond to your review like this - We apologize if you give us a chance we will reconsider your problem. But in fact, they do nothing, they just automatically answer and that's it. It's funny and at the same time terrible how such a company is allowed to work with people and the law does not react to it in any way. Such actions can break a person's life and no one is responsible for this..Version: 4.12.0
✓ Worst appNot able to make an account as app keep on telling me I have account and i need to login You developed an app with all these bugs and your support can’t even fix minor issues.Version: 4.23.0
✓ RegistrationI have been trying to register as a Tasker . I put in my CC info and it keeps coming back saying that it encountered a problem and to try back in a few seconds . Well I have been trying back for over a month and keeps giving me the same message . I doesn’t charge me but won’t let me go any farther. Dana from customer support has been great trying to help me but still no resolution . Very frustrating. After reading reviews here I wonder what other bugs are waiting for me if this payment issue gets resolved. 😂.Version: 4.14
✓ Background checkReading the comments here plus my bad experience with this app, make sense the review score 3.2. the background check history is sucks, I tried all possibilities to do the 5 years required but always it deniedI gave up and I wish good luck for u guys to fix fthis.Version: 4.32.0
✓ This is a SCAM!Please stay way from this app as it is a total scam! I signed up for it a couple of months ago and paid the “background check” fee. I have not received a single task since! I called customer service and spoke to 3 different people by the name ‘Gill’. After being on hold for 43min, they told me that the reason why i have not been hired for any tasks is because of a technical issue on their part. They said they will look into it or I can deactivate my account with no refund. Very unreasonable and unhelpful “customer service”. I will be contacting my bank to report a fraud incident..Version: 4.27.0
✓ JunkDon’t waste your money. It is a garbage app..Version: 4.17.0
✓ SCAM, DO NOT DOWNLOAD!SCAM, DO NOT DOWNLOAD! I have been on this app for months and have not had one person message me. I gave them my bank information, my SIN#, paid a $25 start up fee and also did a criminal check. I tried getting my $25 start up fee back but due to their policy, the start up fee is “non-refundable”. Very unsettling knowing they have all of my information but cannot refund $25. Seems like the perfect scam for stealing peoples identities! SCAM, DO NOT DOWNLOAD!.Version: 4.37.0
✓ Not great, not as bad as it wasThis app is ALWAYS having a glitch in one form or another. Current glitch for me is a recurring customer now shows on my calendar for a 24 hr gig, when it's only 4 hrs booked. The work around is that I don't schedule him anymore. I just show up on the day we have then create an invoice and submit that day. I'm Elite status and my issues are always handled or I get a response quickly. I have only encountered one annoying customer which I cancelled because she kept adding non cleaning related requests. One tarnished my 5 star status because she wanted me to work 45 min for free and I wouldn't. I told TR to block both people and they did. Some clients are SHADY. They'll book weekly recurring to get the big discount then cancel the gig. TR SHOULD NOT allow anyone to book recurring until after the first gig is complete. For the most part all my clients are great. The key is communication. If you communicate well and often you can get a feel for the client's personality. One lady wrote me back in all caps telling me I'd be liable for this and that in a 5 paragraph diatribe. I cancelled the gig. There needs to be more options for cancelling, like, "not a good fit." Instead of, "I LACK tools.".Version: 4.26.0
✓ Task rabbit app and supportAs a tasker, the app crashes all the time, contacted support and they advised to do a few steps, no one is working and still crashing, sync with calendar and it will delete your personal appointments and events, glitches with the app and tasks, reviewing cancelled task will afect your metrics negatively, even if your customer want the job quick and you are busy...( looks like you have to accept all the task as the people want to, even if you have to work 24h), really disappointed, have much more to improve.Version: 3.54.0
✓ Signing upThe signing up process needs rethinking can’t set up an account as you have to use face recognition and my camera doesn’t work at the moment! There should definitely be an alternative to this as many phones don’t even support Face ID.Version: 3.22.0
✓ Worst Customer Service Team EverThey don’t handle anything at all. They don’t even know each other’s business. They always say “we’ll look into this” but nothing. I’m trying to get a reimbursement for 4 months. And they don’t even get back to me. They don’t even bother. Serious issues in there….Version: 3.47.0
✓ Mid-Americans and people struggling need not applyWhat a Great Gimmick this app is… Leads you to believe as a Small American Business owner you can market yourself, with the ability to promote your skills and tradesmanship to the people whom are needing your particular services yielded… GREAT IN THEORY, right? That is until you pay the admin fees (for something that is done electronically and not by a human) and though you are a legitimate tax paying AMERICAN BUSINESS MAN. Legally licensed, Bonded, Insured and Established. But because of something (of a personal nature that has NOTHING to do with ability to conduct business, the service provided, the quality nor Integrity of a persons business) Your business does not qualify due to you having a legal issue in your personal background. Oh and don’t expect your admin fees returned when you are told without chance of saying otherwise that you’re not good enough to be part of their Great Gimmick… Oh and the kicker is the person whom referred me to this app and whom use it to enter unknowing clientshinesg get Has a lifetimes criminal background as apposed to simple infraction that I was denied over… So please don’t waste your money on this app… not when atleast when you play AngryBirds you know your money was spent on GoldenEggs and not someone elses American Dreams.Version: 3.39.0
✓ Elite taskers have been removed from the algorithmI used to get tasks almost every day. I ranked #1 in client searches sorted by percentage of positive reviews and recommended often, with glowing reviews. I haven’t received a single less than five star review this year. And yet, Taskrabbit has removed me from the algorithm almost entirely. I no longer show up in client searches, let alone at #1. Even when sorting by “percentage of positive reviews.” Tasks have decreased significantly. I haven’t received a single personal assistant task in MONTHS. All because they want to control my hourly rate. Unbelievable. We’re not employees, we’re independent contractors. As a platform connecting independent contractors and clients, act as intended and rank the independent contractors by their reviews and consistency on the platform. Trying to control your independent contractors rates sounds like a coming class action lawsuit to me.Version: 4.14
✓ No need registerI want register here but I see everyone wrote same reviews so I don’t want now register this app sorry.Version: 4.38.0
✓ App crashesCan’t register because the app crashes at the verification screen. Having seen the app on a friends phone, I have to say that Airtasker is much better. I think having an hourly rate on taskrabbit doesn’t make as much sense as quoting a total job fee and being able to talk to and negotiate with the job poster prior to agreeing to do the work. I also don’t like the concept of having an availability calendar or work area, I’d rather just see the available jobs and offer on the ones I’m interested in..Version: 4.0.0
✓ Unable to make an accountThe app does not allow me to make an account. Every time I try to sign in it says “Server Error 429”. Customer support has been unhelpful..Version: 4.20.0
✓ Got banned for just 2-3 bad reviewsWorked for this company as reliable Tasker for couple months. Just got a bad review from a untruthful customer.Speak to customer services and they didn’t help me or reactivate my account at all..Version: 4.43.1
✓ Crashes on verification. Every. Single. TimeI’m sure this app would be great if I could actually use it, but it crashes every single time I go to verify my identity - just like the other reviewers have said. Mine is an iPhone 12, it’s updated, it’s perfectly fine and it runs all other apps fine. It’s just that this app - the only one of hundreds on my phone - doesn’t work. You can’t verify your identity via the website as far as I can see - so the whole thing is rather pointless..Version: 4.0.0
✓ App crashesEvery time I click on verify identity, the app crashes but when I click on the other options like activating my tasks or adding my bank details, it does not crash. Can this be fixed please..Version: 3.55.0
🙂 Tasker by TaskRabbit Positive Reviews
Tasker by TaskRabbit works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Tasker by TaskRabbit.
⛔ Tasker by TaskRabbit Problems
