Firefly Driver Negative Reviews

Firefly Driver App Complaints & User Negative Comments 2024

Firefly Driver app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Firefly Driver? Can you share your negative thoughts about firefly driver?

Firefly Driver for Negative User Reviews

✓ Make some cashI drive from Orange County to Los Angeles’s county on a daily basis I average about 28,0000 miles per year I don’t drive for Uber or Lyft but I still want to make some extra cash. Can’t I make some without be a driver for one of those companies..TjmkjVersion: 1.7.0

✓ Timer and battery usage issueI am totally disappointed. The app just show you how many hours you drive you don’t see how many hours and minutes. I drive more than 8 hours and it shows only 6 hours. They stealing your time. Also if you drive 39 hours in 2 weeks you won’t get any money and if you drive 79 hours in 2 weeks they pay you only for 60 hours and after that 2 weeks you are going to 0 hours again. It is cheating. you used our car for extra 19 hours and not paying anything. I am not sure if it is legal to not pay for working for them. Also their display broke my car alternator. When I went for installation they told me that it wont damage your car. I had it only for one day and my battery failed. I changed my battery and put new one but after 2 weeks my battery failed. I took my car to mechanic and they told me my alternator failed and I need to replaced it. I earned from them only $500 and now I have to spend more than $500 to replace my alternator. It will break your car..Alex26*Version: 1.7.17

✓ Wishy WashyThis company is very wishy washy. You work your rear end off proving to them that you drive the so called 40 hours per week - which by the way even Uber doesnt require to have their ad kiosk on your car - and they make all sorts of excuses. Most responses in communication are copy/paste and not real. Once you know you qualify they say your car isnt a fit for their system all the while showing you a link that it in fact is. Then they stop responding. Seems scammish to me..Chprice2022Version: 1.7.19

✓ UnfinishedThis app just keeps crashing, I have an iPhone 11 updated so I don’t know what the issue is.Tomyb64Version: 1.7.14

✓ DisappointedIt’s been 3 weeks driving with the app open and I haven’t had any news from the company. I wonder for how long more I need to drive for the sing on my car. By the way, any type contact with the company is useless..Rod87sVersion: 1.0.2

✓ Needs more transparency. Can’t even get installationI completed the necessary steps to qualify for having the system installed. It took over a month to have an appointment scheduled. However I had an emergency that required me being evacuated from my house. I was told I could reschedule but every time I try to reach out to someone about a new appointment I get messages that read that they’re too busy setting up other drivers cars and that I need to become a “top ranking” driver (which you have no clue as to how close or far away from becoming) which makes me wonder how I could have dropped so dramatically if I was good enough to gotten that first appointment I mentioned earlier? As of this moment the only thing I see when I open the app is a message saying that someone will contact me for sometime, it’s been like that for months now..Chuckyg805Version: 1.3.1

✓ Why bother?Been driving for 40 - 50 hours each week since the app was released. The company hasn’t contacted me nor is there a way to contact them about getting the install completed. It’s just a way for them to psd their data gathering. Update- now it’s erasing the 13 hours I did this week (Monday and Tuesday)..HedroxVersion: 1.0.2

✓ Confused stepYou need complete drive 40hr first in a week. I complete but how next step? Nothing show up in app. I have to go your office or you need more sometime. It confused..SaiFa StarVersion: 1.3.0

✓ Last 7 days hoursThis app has problems keeping track of my drive hours. 3 times already my drive hours went down this week..Lnav99906Version: 1.1.1

✓ IntrusiveThis app is extremely intrusive. There is zero reason why this app should be open or why it should open by itself. I have other apps that are considered dinosaurs compared to this app but they track my miles in the background without opening. I’ve missed a couple of deliveries on uber and doordash because this stupid app gets in the way. Deleting, garbage garbage..Disgruntled but not whiteVersion: 1.7.17

✓ I don’t understand when the week ends and finished.I had driven 36 hours until Saturday and on Sunday didn’t get any miles when I was diving for more than 4 hours. Then the app now shows that hours for next week. Very upset!!.LuisCMartinVersion: 1.0.2

✓ App one day aheadWhy is the app one day ahead I noticed that today Thursday and the app says I drove # of hours on Thursday when I haven’t drive on Thursday????.AlexPinedaVersion: 1.3.1

✓ Worst service don’t download app!!!I expected better from this company due to the fact I was referred to it , but the fact I was left hanging , due to my representative being impatient , I contacted them multiple times and never got a response , they totally ignored me.Eze818Version: 1.7.10

✓ Timer issuesStarted driving with the app on for 11 hours as I worked driving for Lyft and Uber. The app only counted 6.03 hours of drive time. There is no way to contact directly to notify FIREFLY of issues regarding the app through the app. Very frustrating..Elric01Version: 1.0.2

✓ DisappointedThe app rarely even opens/loads, so my hours are waaaaaaay off. I do ride share for a living 5-6 days a week, 8-10 hours a day....yet its only captures 10 hours since Monday....it’s now Thursday. Highly disappointed..Hoe4Sho01Version: 1.0.2

✓ App don’t workThe app is supposed to be running in the background counting my hours of driving. It doesn’t. I keep getting notifications that the app needs to be open (it is). It only counts my driving time when the app is open on top, but I can’t have it open all the time because I’m working. I drove for over 8 hours yesterday and I’m about to hit 12 hours today and the app thinks I’ve only done 13 hours all week..Britania-girlVersion: 1.0.1

✓ Horrible customer serviceI’ve been driving with firefly for almost a year one of their top drivers as logging in hours go. Last week a carwash threw the screen off my vehicle and caused some damaged to my vehicle. I reached out to them immediately and didn’t get a response till a few days later. I was told they would exchange my screen but instead they just removed it and left me with no screen. I guess it doesn’t matter what company you work for their first priority is themselves and not the employee. I’ve been a dedicated driver logging screen time for them and now that I had this incident (which by the way they said you could go thru automated car wash with the new screen) going thru a carwash which I’ve done countless times. I pretty much get thrown like a piece of paper. Not only did I have to reinstall the screen by myself back on to my car top but when I reached out to them they had only one speed snail mail. I guess is true what they say it’s to good to be true. Beware as Lalo says one thing and then changes his verbiage to something else. He can’t be trusted. Only good employee they have there is Jaime!.TazakafiveVersion: 1.5.0

✓ Horrible appThe new app doesn’t record time and mileage. I have proof I drove 40 hours on my door dash and Uber eats apps and this app only recorded 4 hours drive time. The new update is garbage! I reported it and the support team is useless.No no thxVersion: 2.0.2

✓ Went downhill fastThis was a decent program at first, albeit the negatives of the terrible gas mileage, wear and tear on your vehicle, limited options for parking and security concerns. Still, it was seemingly worth doing... maybe. They have now cut the pay in half supposedly due to the pandemic. Sort of feel like a lot of companies are using that for an excuse but whatever. Not the point, point is the app does not work. It does not clock hours. I have driven 40 hours in this pay period and the app shows 22 hours. Also, at least every couple months you’ll be summoned to come in for a service request which consist of a few hours of your day to drive to wherever their new shop is without a waiting room and let them tear your car apart. If you actually do drive for Uber like myself that time alone cancels out any earnings created from this program. I’m one of the very first drivers on the platform and can attest to the history and the degradation of this program and company. Hail to the good old days when the shop was in San Francisco, refreshments and a nice bathroom were provided for the hour long wait on the service request. Last I heard the shop is now in San Jose and some industrial warehouse park. None of the above are supplied for the drivers, just a parking lot to stand in. Installers are extremely overworked and I really hate to see companies use their employees like that. Anyways, think twice..PeaceTrerVersion: 1.7.15

✓ App brokenI have been driving over 45 hours a week and it’s not counting ! Now the app is completely down ! I drive uber and I drive over 45 hours weekly so I’m more than qualified.Ariane marieVersion: 1.0.1

✓ I knew something was wrong.After driving with this app for 3-4 weeks, I have yet to get the advertising sign. Ive drive 50/60(or more) hours a week. My spirt has been telling me that I’ve should’ve been accomplished 40 hrs but I haven’t. Now I’m looking at other peoples comments and I know I’m right now. It’s no coincidence that we’re all complaining about the same thing. Smh.Shak415Version: 1.2.0

✓ AccurateI Can drive +12 hours and it still reports 0-2 hours of driving when I been driving for 300 miles.Owturbulence100Version: 2.0.4

✓ 40 hrs for two weeksHey I've downloaded the app and have been driving more than 40 hrs the past two weeks. What happens next?.Raw-liVersion: 1.0.1

✓ App not workingThe app keeps telling to keep it running, but it is already. It’s been two day where it only displays an orange screen and does not do anything else!!.Nickname radioVersion: 1.0.1

✓ App Doesn’t workDownloaded this app on two separate occasions. Both occasions the app doesn’t record my mileage correctly and is off by 15+ hours. I’ve reached out to the support team, but they don’t help at all. Would of loved to use this as I am an Uber driver doing 50+ hours a week but I can’t because their app doesn’t work oh well.Supernatural6969Version: 2.0.3

✓ About hoursThe application does not calculate my hours correctly, I drive at least 50 hours a week, it says 30 hours..RpnevesVersion: 1.0.2

✓ App not workingI have the sign and it tracks some of my hours but it doesn’t seem to be tracking all. I’ve driven around for a few hours today and it still says zero. Something is wrong the app use to work better than this..HnicpopeVersion: 1.3.1

✓ App issuesDownloaded the app through the website and trying to apply for advertising and it’s not working. Contact support twice and no answer..Billionaire dreamerVersion: 2.0.5

✓ Stuck on Orange Firefly Logo ScreenWorked for a day now it won’t work on my iPhone X. Stuck on the orange logo screen..OmarV31Version: 1.0.1

✓ Doesn’t keep accurate mileageMy ride share app reads I’ve driven 135 hours over a 3 week span but fireflyon app reads only 111. About a half a weeks worth of driving not calculated. You’ll never get 40 hours for a week unless you drive 60 hours..LmaeueoVersion: 1.1.1

✓ Does not work/subtracts hoursStuck on orange screen and always subtracts time the day after. Please Fix asap and I’ll delete this review.DriverrrrrrrrrVersion: 1.0.1

✓ Don’t understandWhat I don’t understand is that I drive Uber and do Uber eats I have been contacting you guys for a couple months week in and week out about the app not counting my hours my brother has his and referred me to firefly he did not have any of the issues that I’m having please help me I can send my hours on Uber showing tht I’m hitting the hours some one pls call or email me I have left that and my number in the customer contact in the app.Bigkenon1Version: 1.2.0

✓ BrokenThe app isn’t working, I drove 50+ hours last week, it counted only 13..KdallakianVersion: 1.0.1

Firefly Driver works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Firefly Driver.