Public Storage Negative Reviews

Public Storage App Complaints & User Negative Comments 2024

Public Storage app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Public Storage? Can you share your negative thoughts about public storage?

Public Storage for Negative User Reviews

✓ Won’t accept payment. Activated auto pay twice.Revived a payment due notice. Called customer service . They said I activated auto pay on April 27th. I called my bank payment method no issue seen their card on file should be ok for payment. Yet today looked at my public storage app and it said my auto pay wasn’t activated so I went through the process again now shows auto pay active today is May 3rd. Customer service I talked to today dosent know why this happened. She said the auto pay comes out on the 3rd day of each month and she couldn’t explain why I received a late payment notification. I attempted to make payment today and it said payment not successful. Appears your system is not functioning. Can some one call me I would like to pay my bill but your customer service dosent know what happened. Funds are their and is the same acc that I opened the storage unit with..Je sir skipperVersion: 1.0.18

✓ TerribleEvery time you turn around there’s a problem or a change. Several times I tried to get in early in the morning but the sliding doors wouldn’t open. Of course there’s no one on the property before 9 a.m. if at all. The app doesn’t work to open gates and doors half the time. They have recently made it so the restroom is no longer available to customers. They raised my rate for no reason considering if I rented a unit at another location it would have been cheaper. Then the manager put in for me to get a discounted rate which was approved but the company never changed it on my account. When I contacted them with a screenshot of the email that THEY sent telling me what my discounted rate was they wanted to argue and tell me that the price I had been paying (after the rate increase) was a discounted price. They remodeled the entryway and even though that looks great it’s just perfume on a pig. I’ll take my business somewhere with better customer service who will appreciate it..DonefnwithitVersion: 1.0.20

✓ Rude EmployeesYour employee Robert is rude and disrespectful. The way he approached us last night because according to him there was a complaint about bugs in our storage was rude. There are better ways to approach people. He made us open the storage to check for bugs and according to him to he had to supervise and sweep the storage. After he saw the storage didn’t have any bugs his tone changed. He is not my boss to approach me the way he did so unprofessional. He didn’t sweep or anything my mom had a jar of honey and she accidentally dropped it and he looked at it and stated we had food in the storage and I told him we had a lot of stuff but none was food. He said he would clean it which we didn’t ask him to do and he didn’t clean it at all. I have seen rats coming out of other storages and I don’t see him doing anything about it. We lost track of time and he yelled at my daughter for being there and threatened her that it was her first and final warning she had to be out by six. Other people came out after us and we asked if he yelled at them and they said they saw him but he didn’t say anything. Yes, we were at fault but why raise his tone and why isn’t he fair with everyone..Mariiii1Version: 1.0.13

✓ Hasn’t been a good experience for meI have a list of things that have gone wrong at this public storage place. My card was compromised and I had to wait 10 business days to receive a new card from the bank. Totally out of my control. I called to inform them of this they told me that they will make a note of it. I told them I didn’t want to get charged a late fee and was told it would be okay, that they can take it off if it’s applied due to my situation. So when I got my card I called so they could take the late fee off before I paid my payment. They THEN informed me, that they couldn’t do that for me as I haven’t had a unit for a year and that’s only available for people who’ve had to unit for a year. If I was told that before hand, I would’ve borrow the money from somebody to avoid paying $53 extra. Also, The internet barely works so you have to click “access” multiple times for it to work. The last time that I was there, it logged me out of my Public Storage account and I couldn’t get into my unit. There is never enough carts available for me to transport things in an out of my unit. The whole experience has just sucked here. As soon as I get a chance, I’m going to switch units somewhere else..395027274Version: 1.0.18

✓ No access to cartsI’m here and I don’t have access to a cart; because one, ever since someone locked all of them in their storage unit the they keep them in the office and you have to give them your license. Everyone’s situation is different at times. I come with children sometimes and how am I suppose to drive my car and push a cart. Anyways; there’s a sign on the door that the manager will be back in 25 minutes so the office is locked. I come from 2 hours away and I don’t have time to wait on other people when I pay for this diligently for over two years. Plus what type of security do I have here. The gate has been broken and it stays open for months now. Maybe six months. I don’t don’t know how long. This place is backwards. Good thing they have the stadium and a little golfing down in the area..Mikey123345990Version: 1.0.10

✓ Can not ever get up elevator to my unit.It seems every time I go to drop off or pick something up from my unit, the elevator doesn’t work. I am disabled and can not walk up the stairs, which they knew about before I rented the unit. When I try to contact the office, it takes a long time for them to get back with me, then it seems like they are upset with me & tell me I am not their only customer, which I know. I live in Keller, TX. and travel quite a ways to come get things I need & would like to be able to get to my things, without having to sit in the heat of my car waiting for the manager to, “get around to me”. You can’t miss me I’m the one who looks like a wet sponge..RisarynneVersion: 1.0.20

✓ Bad customer serviceThe people at the front desk Cory tried to be helpful. However I was very put off by Shanice who initially tried to be nice but changed her attitude for negative customer service after it would not work and I said I could go elsewhere. I was not impressed with the bad and I mean bad customer service. When I was asking about why the app would not open the gate. I was told it was not in there correct and they would give me access during business hours. I told them I put my motorcycle in there and I was given 24 hour access. They said really fast it was BUisness hour and I signed this. I get that but was also given permission for 24 as I park my motorcycle in here. If the app is not fixed next time I arrive I will be going to a place that treats me with respect and not attitude and bad customer service..Melvin VanMeter IIIVersion: 1.0.14

✓ Going down hill quicklyBeen at the same facility since 2003, mostly under different ownership. The garage entry doors have always been an issue with many factors including but not limited to people trying to drive through closed doors, mechanical issues, etc. The issue now is, it takes much longer for repairs to happen. Glaciers move faster than the repairs happen. Another issue that is new, is that the place is a pigsty now. There’s constant garbage all over the floor, the carts are broken, and when tenants leave items laying in the hallways or elevators, they were there for extended periods of time. I never see management, and the clerks behind the desk seem to be too busy eating, reading, or playing with their phones. A very unprofessional business. If I had not gotten a great deal pre-Covid I doubt I’d still be using this facility..RAF1958Version: 1.0.13

✓ Raise rates as soon as move-inThis place raises rates as soon as u move ur stuff in! I used the Public Storage in La Habra off Lambert. I definitely don’t recommend. First day move-in I went to the office and told them the outer door had damage & didn’t close or lock. Plus they didn’t give me the unit that I ordered.. They could care less about my items being secure, and they offered me a larger different unit, but they wouldn’t pay the difference . Not to mention, what were they thinking, that I could easily move all my stuff again just like that..!?! Movers are always on a time schedule … It’s already difficult if u have to store your stuff to make a move, but they didn’t have any customer service or stand by their agreement. On top of this they kept raising the amount by a lot and within a month or two! It was nonstop. My experience was horrible and if I could have moved my stuff outa there to somewhere else I would have!!!.Please take all my money!Version: 1.0.18

✓ This is not a good reviewWorst game of cat n mouse I’ve ever seen they did not honor their promo for first month and charged my card a prorated half a months rent I never moved in I went and seen an smelled the faculty and immediately cancelled via messages thru support contact and revoked there authorization to bil my card I never moved in they even sent me a notice that I had not moved in to unit and had not secured it Yet they still charged. Y card less than two weeks later for a months rent not even the amount advertised then they have played cat and mouse with me n messages and voice mails since now they claim I owe them two more months services but rember we still to this day have not been able to connect on the phone hmm convenient yes? I canceled the thing less than a week in and .. nah ain’t happening I’m having to involve my bank and the authorities to deal with this now This was hands down the dirtiest facility I walked in in broad daylight during normal open hours no one to be found anywhere to talk to and cockroaches just out for a leisurely stroll in the lobby across the floor in front of ya.HsuddkejsVersion: 1.0.14

✓ This facility was great!But since it’s been bought by Public Storage I’ve experienced nothing but faulty access to the facility. The facility remained unlock with doors open for several days after acquisition. Accessing the building through the app is a joke. It hasn’t worked correctly at all. Standing at the elevator it doesn’t matter what button you push. It raises the garage door but never allows access to the loading dock doors or elevator. The management office has been closed every time that I have tried to go in and present my personal renters insurance information that adequately covers my belongings at a better rate than their mandatory one month subscription to the company sponsored agency. In addition, they immediately raised my rate forcing me to sign a new leasing contract with them instead of honoring my current lease that had not yet expired. They removed the carts on site that assisted tenants with hauling items between their vehicle and their unit. The only thing that this facility has that keeps me from moving is covered load-in and load-out areas protecting your belongings from the elements during bad weather..Bmwguy64Version: 1.0.22

✓ 39th st public storageI’ve rented from public storage inPuyallup for about 10 months And I must say it is the worst place I have ever rented from including the staff all the way up to the district managerYour storage gets read locked for no reason if you’re out late 10 minutes late at the gate you get locked put on you’re punished for everything and anything you do and when you try to talk to the staff about anything they call the cops the district manager Jose is the worse what he does he put you down making jokes of your race is not understanding he doesn’t accept nobodies phone calls unless you give the operator your drivers license number which I think is crazy and violation of private personal information anyways before you decide to rent a Public Storage make sure you read the fine print before you sign it states in there you cannot sue them for no reason financially or any other they can terminate your lease at any time without giving you a refund of the remaining time their insurance is no good and they do not pay for your stuff when you get stolen So make sure you read before you sign up.Diezel vandergriendVersion: 1.0.16

✓ Rude employeesI can understand that a person has to do their job and collecting payments. When chose to rent.. it was the most difficult time in my life. I did experience politeness when I first rented. I did fall through some hard times but I’ve always bounce back and make sure that I pay my bills. but throughout the time that I have rented with your company your employees are absolutely disgusting they leave disgusting voicemails they have a disgusting attitude I do not like going into your office and I will not go into your office and I won’t even go there to change my lock as I do not want to experience any more disgusting behavior from your employees while today is the 22nd so I am 22 days late on my rent I have paid it I would hope that I no longer receive any phone calls from your employees I don’t even want them to call me to say thank you.Lovely flowers 78Version: 1.0.14

✓ Quality of unitAs of today I’m not satisfied with the way the door opens or locks they have not been kept up and it shows. They are very difficult especially for a middle-aged woman as myself it’s a struggle to open and close and lock those doors. I always have to take someone with me to help me if not im there for quite a bit of time trying to open the door myself and lock it. I was in Hawaii and received a call stating that my unit was not locked correctly and that’s because it was too difficult for me when I went to get my luggage from storage and without what was I supposed to do if I was in a totally different state? I’ve been told that they will be looking into it but they don’t know how long it’ll take for maintenance to get to the unit to take care of the situation I’m just praying that I don’t have to go into the unit again until it’s fixed to be in working order especially for the hefty price that I pay every month..My7AngelsVersion: 1.0.10

✓ Poor Poor ServiceSince I’ve gotten this storage unit I which has been over a year I have only been able to get in my unit once. No one is ever at location and phone is never answered. The times I have come other renters have been their waiting for 30 min or more to get in. Once a Uhaul had been stuck in the gates for 45 min b/c gates would not open to be let out. One customer said young lady that ran office was leaving out of lot while she tried to stop her and she ignored her and kept going during business hours. A customer said the last time she was in office the office smelled like drugs. I have had to speak with her General Mngr and did not seem to get help or sympathy. The answering service hides you to another location that tells you they can not help you get into your unit. I cannot suggest Public Storage to anyone as a matter of fact bad Customer Support is all you get at this location. I truly hope change are made. The support line is great but can give you little support..Poor SrvcVersion: 1.0.20

✓ Milwee StI have used Public Storage for 20 years. . This particular one on Milwee was the worst experience I have encountered in all those years. For one there were never an available cart to put my belongings in my storage room. . I struggled every time I went there. I could not get an answer, never when I called, and I left messages for a few weeks, but never got my call returned . And when I stopped by Saturday around 1pm the lady in the office was rude and mad she has to work there. She refused to allow me to order a bigger space and just let me close mine. I knew I wasn’t approved for the move in dollar deal, but it should have not been an issue to rent a bigger room online and close my current one and the price was to expensive to rent from her. Public Storage needs to hire employees that want to help all customers..CandaceJentte1980Version: 1.0.9

✓ Needs new management… or maybe entire new staffThis place is terrible. Let’s start with management. Anytime I take my RV out, they call me. That’s fine, except I asked them not to call. This last time it was from Ashley. She said it was her job to call me and I asked her not to but she replied she was allowed to call anytime she wanted. She also called me “hun,” which I really don’t like and asked her not to, so she called me love and babe instead. I told her she was being rude and she explained she didn’t care. I also decided to speak with her in person and asked for her supervisor, she said I need to call corporate. I will. I also have a video of how rude she is. Now let’s talk about how much you pay versus how big of a dump this place is. Broken down and trashy vehicles, etc throughout, gates are constantly broken, storages leak and get broken into. DUMP. My rates went up to $200/mo to park my RV in this place. I’m going to find somewhere else and recommend that you stay away from here!.TX RV guyVersion: 1.0.20

✓ Worse place I have ever done business with!I have many complaints, starting with the woman you have running the office ! The doors to the building that are supposed to be closed are now always open so anyone can drive right in . There used to be carts the where available at all time now you can only get them by leaving your ID . I am handicap so I can only get access to my storage unit when the office is open which is hardly ever because the woman that runs the office is hardly ever in the office if she is in the office she’s in the bathroom or somewhere else I’ve knocked on the door rang the doorbell the lady never answers I found her there once since y’all have taken over . I have repeatedly asked her for a phone number to talk to someone about the problems that are going on up there . He has constantly given me the number that nobody ever answers . There are people smoking pot drinking blocking entrances to other peoples storage units . All storage was much better at keeping up with this place before y’all took over it is nothing but a horror show up there now if I wasn’t handicapped and did not have a truck I would move but unfortunately I’m stuck where I’m at it would be great if y’all would address some of these issues . My name is Robert Beak ,.BufcyhfrhigdgjiVersion: 1.0.13

✓ No cares in the worldI’ve been with public storage for years now, and this past summer someone rammed into the gate leading into the storage area and it took a good month for the gate to get fixed, and the whole time the gate was broke their was nothing stopping anybody from coming and going out of there. But on top of that the place closed up very early (5pm), which it’s normally open until 9pm which is still to early to close if you ask me. It says that there is a live on site manager which there isn’t. And during the early closing it made it very hard to make your payment if you didn’t have there app. You would think they would have offered some kind of discount that month to everybody that was renting during that month, but nope nothing was offered for the inconvenience..Longtime renterVersion: 1.0.16

✓ Worst place to ever put your belongingsI been having my belongings at this storage for 3 weeks & have already spent over $100 just for nothing to work. My move in day the elevators didn’t work. I got stuck on it & had to move all my things from the 1st floor to the 2nd by stairs. Reminder there are several turns & it’s very easy to get lost. You ask how long does will it take for them to be back working & they NEVER KNOW. Call the office many times & there’s never an answer! Just all around unprofessional. Finally get in contact with the manger which wasn’t any help at all! Ask for a refund & was told I had to wait till I got my things out though that’s what I was trying to do today but COULD NOT! Sat on the phone only to get $50 dollars back after renting a truck for a hundred which I had to return right back. Lost that money as well. Who to say the next free day I have the elevators will be working (which they never are). It’s very clear they need a new system for their elevators !!! Now for some reason my account say payment due instead of an negative balance..Q. ReedVersion: 1.0.20

✓ Charged after multiple attempts to contact n close out unitTerrible management and get different info depends on which employee you speak with once you finally catch someone there. Multiple calls leaving voicemails with property manager and district manager with zero responses. I am beyond irritated. Better Business Bureau is my next contact if I do not get this resolved. I am exhausted over all of this frustration. Told by one employee i had till 6 th of month then told by another after finally catching someone in that i had a charge for this month because it was closed too late even though she had already went into the system after being made aware n closed it out. I had already cleaned unit out n swept it out. There was ice and frigid temps before that n the first female employee said it was fine..XxxxxxxxcfggujjVersion: 1.0.17

✓ Terrible. Awful customer service.Since day 1 I’ve had problems with this company. Started with them not being able to set up my online account. Eventually two months later that sorted itself out. Now that I have the account though, my autopay stopped working. I call my bank and they tell me that my the payment was rejected by public storage. Okay. I call public storage and the property manager tells me that this is probably a security feature on their end and probably my billing addresses don’t match up. That’s not true. My address on their app matches up with my address with my bank. So they’re just not accepting my my payment and going to slap me with a late fee because they don’t want to accept a valid payment. Do not do business with this company..KenncannVersion: 1.0.17

✓ UnprofessionalDo not use Public Storage. I made a payment on my unit March 31st for the month of April. Apparently the payment was unfulfilled, 5 days later? No one contacted me, no one warned me, nothing. Just charged me a fee. So when I saw an offer to try to get $1,000 by signing up for Autopay and I logged in to do so, found my account due $100. I spoke to someone who warned me if the account wasn’t paid there would be a fee…on top of a fee I didn’t know about and there was no correspondence about. Only upon questioning her in confusion about my last payment did I find out what was going on. They made no attempt to contact me for a week. I was charged another fee and they put my account in auction status and refused to remove at least one of the fees despite admitting they could see no one told me at all what was going on for a week. So now I have two fees on top of my regular amount. They flat out refused to help me at all. I told them this was unprofessional and that I would more than likely be removing my things at the end of the month. I just want to warn everyone. Been with them three months and this problem has gone from $80 to $125..Shakina93Version: 1.0.13

✓ Rude office mgrThe facility is nice newer building but wow the current office manager at the maplewood location takes the cake! SO incredibly rude and unprofessional. She does not care and yells and swears at customers for no apparent reason such as the day i was there and saw a very pregnant woman parked in the unloading zone. Miss Rude yelled at the woman she couldnt park there because other trucks were coming at 400pm! (No signs posted saying so. The pregnant woman asked what time is it now and Miss Rude said 300 pm. The pregnant woman said i will be leaving in 5 mins! Nope! Miss Rude tore into her swearing about nope she must move her car now even though 1. It was only 300! 2. The pregnant woman was parked in correct location and 3. There were no signs stating no parking due to xyz! 4. There was absolutely NO need for the office manager who is representing your company to have sworn at the very pregnant woman who looked like she was in tears and likely having a bad day. Just SO not necessary! I like the building and location but I really wish mgmt would do something about the current manager. Just shady character - customer beware..Quicksand698Version: 1.0.13

✓ Poor ServiceI have been using this unit for almost a year and it has been nothing but grief. The only reason I am still here is what it would cost me to move as I have a large unit. The lights in my unit do not work & have not since I moved in. You changed my lock due to “maintenance work”. I have now gone back to my unit & the lock has been changed again but your people claim they didn’t change it. Their only solution is to pay a lock cutter and replace my lock. Additionally my pricing has change multiple times in the last year with no reason. Your service is terrible & I have passed this along to anyone that has asked me about storage. My girlfriend just moved everything she had from another of your facilities because she had issues as well..LB123456789LBVersion: 1.0.14

✓ Recently was coming home from being truck driver.My car was stolen On Labor Day with all of my information. I had an extra license inside storage but was told I could not access it until bill was paid. I had no way to retrieve my information to get new debt and credit cards so had to travel to get things done manually which took weeks. Public storage called me everyday asking for payment and stating my things will be out in auction. I informed them if they could remove late fee so that I could give them the original payment as that’s all I had on me. They were incentivized even though I forwarded the manger video of property stolen and police report. I would never recommend them. Their branch manger never gave me a call after I left voicemails and emails. -0 stars from my experience..SPEAKUP&SPEAKOUTVersion: 1.0.21

✓ Very expensive!Public storage units aren’t any better than any other storage units but they cost a lot more! We have had a large U-Haul unit for several years and pay $100 less than what we’ve ended up with at Public Storage. You have to be very careful with these people cause they tell you that the recant is only increased once or twice a year for no more than $10-20. Wrong we started finding we were paying more off and on with out any notice at all and the latest increase was for $50! The yard isn’t any cleaner and the storage units aren’t any better than anywhere else but due to health reasons we are stuck right now. Fifty this time what is it going to be the next time a hundred they must think they are renting apartments……….$250+ for a storage unit is bull crap especially when you’re on a fixed income and it gets raised without notice! 🤬🤬🤬🤬🤬.Mighty MayVersion: 1.0.9

✓ Awful appUpdate - the developer response makes it clear they didn’t even read the review. Location services are enabled. If they weren’t it would *never* work. Instead, they are enabled and it just *barely* works. —— If you want to use the app to open the gate or the door to your unit you have to stand within a foot of the entry point, then wait several minutes for the app to load the access screen, then detect the unit, then display the unlock option. Sometimes it simply refuses to work. Sometimes it just logs you out for no reason and won’t let you log back in. And what happens if it logs you out and won’t let you log back in while you’re inside? You guessed it. You’re locked inside. Literally considering canceling my unit because of how horrible the app is..Face_cakeVersion: 1.0.20

✓ Varmin InfestationI have been in Converse, TX for over 10 years and recently rented out a unit only to find that there was a rat infestation that caused significant damage to my property I am very disappointed in this finding and I’m currently having to file a claim to attempt to recover damages. After asking for assistance and timely reporting this, I was told by two individuals including property manager that there was nothing they could do except file claim. Prio to renting out unit, I did not have any issues in my home “ever” and was appalled at the instant damage. I would not recommend this facility to anyone - it is not safe & the conditions are unsanitary and pose potential exposure to diseases. My son and I both have allergies & he has chronic asthma - these conditions would exacerbate our existing conditions. I’m surprised management wouldn’t offer some remedy to make me whole. I remain prayerful that my claim will be honored & timely paid!.WB ReeseVersion: 1.0.11

✓ The worst storage unit I have ever rentedWe had 3 storage units while moving with rent totaling over $800 a month. They close at 9 pm. They will let you in, but won’t let you out. My 11 year daughter and I were locked in for an extended amount of time. When you are moving and working full time, you are not able to move things during normal hours. You have to put in late hours. Every other storage facility allows you access to YOUR property 24/7. This is not in a bad area of town so there’s no reason why it should not allow 24/7 access. The icing on the cake is that they decided to do the black top of the entire facility and not notify anyone they would be locking the entire facility down and not allowing you access once again to your property!!!!.Angry and Annoyed IIVersion: 1.0.18

✓ Worst company everWorst company and service I have ever dealt with. We rented a big storage unit to accommodate extra inventory for my company. The unit is constantly inaccessible due to the staff’s incompetence and generally horrible response times, demeanor, and ability to serve their clients. The gate constantly breaks, we have people sleeping in their cars over night inside and outside the storage facility (I believe they are staff). One time a staffer fell asleep in his car blocking the gate so no one could access their units (he was too drunk to wake up). Oh so they triple the rent in the first 3 months. Overall they seem to do nothing right and make it a horrible experience in every way possible. Thank you public storage for being the worst company in America. They should get awards for worse services offered and rendered, also worst customer service in the universe..ItsolenVersion: 1.0.21

✓ Don’t store anything at 1870 Arnold Industrial Place in ConcordPublic Storage in Concord (1870 Arnold Industrial Place) has virtually no security. There are no cameras in the halls, and no security at the perimeter doors. I was robbed blind on Nov. 19. The thieves easily sawed through the lock on my unit and took five guitars and four amplifiers and other musical gear that I owned. Total value about $25,000. They also took vital sensitive documents that will likely end up on the dark web. Moreover, the main gate was broken and wide open for weeks with inconsistent “watching” the gate all night by some unnamed person (who may have been in on the theft). Several other “lockers” were also robbed on Nov. 19, but I suspect they had targeted mine primarily and the others were for show. I spent many years collecting those guitars and I am outraged that Public Storage in Concord made it so easy to steal them. DO NOT store anything here! You are much more likely to lose it! What a total waste of money and valuable instruments and memories and music. I will be posting this review in many places. You have ruined my life. I want all my rent money back and I’m going to move out the few things that are left as soon as I can..Lowbrow AmericanaVersion: 1.0.23

✓ Consumer bewareThis location over is safe and clean for the most part. There’s at times a lot of transient foot traffic, staff can be rude if you try to access your unit during the last hour of the day and they even try to deny you access stating last entrance is at 5:30 despite them closing at 6. When scheduling a move out you’ll receive an email stating what to expect but what they don’t tell you is that they do not refund money when moving out. If paid July 1st and moved out July 3rd they will not offer you any kind of partial refund nor will they warn you not to pay the entirety of the money when scheduling the move out. I think this is a terrible business practice and If this has happened to you I highly suggested you dispute the charges with your bank..Vintage-2-modernVersion: 1.0.14

✓ Poor Customer ServiceI would not recommend the location on 16th Ave downtown Sacramento area. I rented my unit on the last day of July . The Representative Diamond stated to me that the unit would be ready to occupy the next day which was August. I reiterated that I need to start my move Saturday the 1st. She stated no problem it would be cleaned and tagged. I arrived to the unit around 4:45pm to unload my first load. To my surprise the unit was filthy and not cleaned. This was very upsetting to me. I lost my daughter and all of the belongings were her’s. I had to leave the items anyways. I called immediately and left voicemail for a resolution.. I tried both Saturday and Sunday’s for multiple weeks. No one is hardly ever at the location on the weekends.. Finally I found a supervisor who stated that she would communicate my complaint and escalate to the district manager. I have yet to here from them.. I reached out again this week and the same representative Diamond offered me a free item from there store. Mind you I am all moved. What am I going to do with a item . My things are already moved. I let her know that the offer was unexceptable. I will be reaching out to the district manager myself...S DeloneyVersion: 1.0.15

✓ Horrible company and management. No customer service. Application doesn’t work.I canceled my reservation 10 days prior to my move-in date and was charged a fee that was not refunded. I have left numerous voicemails, email, messages on the Public Storage application - which only seems to work to tell you owe payment — and have not received a single reply in any way. The only communication I’ve received is that I owe a payment and a late fee for a storage unit I never occupied. This is horrible customer service and I strongly recommend that you find an alternative to your storage needs. This is a poorly-run company and should not be in business if they cannot reply to customers’ inquiries and only seek to bill you for something you haven’t even used. And the Public Storage app. Is of little benefit. I am very dissatisfied!!.Flickster56Version: 1.0.13

✓ FrustratedOk, I have a storage space in Chanhassen Mn starting June 1st of 2022. Since I have had the space the overhead door does not open fully to have access. (the door is visibly broken) my first issue was it got stuck and I couldn’t get the door back down to secure my valuables. I called the 24 hour access number to see how I could get help? (from the on-site Mgr) Well after waiting 45 minuets with no call , a nice person helped me get the door back down. To this day I still have not received a call (or follow up) to check on my emergency issue. So, I go up to the location and the Manager was there and I told him of my issue and he walked over to the Unit with me. The door went up a little farther but still visibly broken. Two weeks later I had to retrieve important docs, same issue… door will only raise up 2 to 3 feet. I had to sign a document that allows someone to access the Unit and fix it. This all happened Sept 1st… an hour ago I went to check on it.. it’s still broken, and the Manager is USE LESS. Not sure if he actually does not know what he’s doing or doesn’t care? Make sure if you rent a storage space go check if the overhead door is operable first. And stay away from Chanhassen, you will have ZERO help ..Just s dudeVersion: 1.0.16

Public Storage works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Public Storage.