GuideAlong | GPS Audio Tours Negative Reviews

GuideAlong | GPS Audio Tours App Complaints & User Negative Comments 2024

GuideAlong | GPS Audio Tours app received 7 complaints, negative comments and reviews by users. Have you ever had a bad experience using GuideAlong | GPS Audio Tours? Can you share your negative thoughts about guidealong | gps audio tours?

GuideAlong | GPS Audio Tours for Negative User Reviews

✓ Hana in HawaiiFirst I want to say that we started out early in the morning hoping to beat the crowd. Although we thought most of the tour guidance on the app was good, all of the “have to” locations that the app suggested were completely full when we approached them. We later found that there were some other obtainable waterfalls that we not crowded that were not mentioned. So we ended up driving for hours and only stopped at 2 tourist stands to get banana bread and a treat. Ugggg, it was a really long day of just driving. I wish we had had a “heads up” that all the sights would be full and we would have cut our trip short. Also learning on the app the day of the trip that we needed tickets to the park 24 hours ahead of time was not helpful information. Last but not least, the history of the rulers was repetitive and was not what we wanted to listen to the whole way down the mountain. We thought the guide was giving directions to get down but instead gave an account of the rulers. Although I think this app is a great idea and had some great info going up, it missed some opportunities to see some sites that our guide book had mentioned. On the morning of we chose to forgo the guidebook info and solely use this app. We would use the guidebook next time. As I shared before, without opportunities to park and explore because of the crowdedness, we ended up with a very long day of driving..FuntimesatthebeachVersion: 1.4.0

✓ Waste of moneyWe couldn’t download our tour of Icefields Parkway because we had no internet coverage. Complete waste of money.KristenD74Version: 2.0.11

✓ Informative but unrealisticWe liked learning about the history of Hawaii and the stops on the Road to Hana, but were disappointed with the fact that all the “must see” stops were given the same weight, and other stops were not sufficiently explained in terms of whether there was a fee for entry or whether a future stop would sufficiently cover the material from a prior stop (for example, neither Twin Falls nor The Garden of Eden were worth the cost). Oheo Gulch and Wai’anapapana State Park were both incredible and I wish there were an option that recommended going there first and spending a significant chunk of the day there. Essentially we should have done more of our own research but instead relied on Gypsy Guide and it was not sufficient to produce the experience we were seeking. Also, the timetable seems unrealistic — we were in Paia by 7am and still didn’t get back to Paia until 7pm, even skipping most stops. I don’t understand how Gypsy recommends all the stops it does and still expects people to turn around by 4:30pm. We liked the information we received but it just didn’t seem enough to make informed decisions about our journey..AjawetzVersion: 1.5.3

✓ Quality and service are rapidly degradingI used to love this app, but the company is starting to sour. Some of their tours are absolutely fantastic, but they are growing to new tours that grossly miss the mark. Problems such as inaccurate info, lack of verbal guidance for points of interest, and all-around poor tours. Some of these low-standard tours are still being marketed and priced similar to the rest of their normal reasonable-standard GuideAlong tours. I’ve purchased a ton of tours with this company and when I wrote in to the company to address my concerns I was originally ignored then later dismissed, pushed away, and left stammering in surprise. Based on the morose defensiveness, I would guess the owners are fielding customer service, instead of a trained CS department. Regardless, their customer service is downright awful. The customer is not always right, but there are countless resources available online geared towards strategies and best practices to keep them happy anyways. Really basic stuff even, (like simply being nice and hospitable) but I just don’t think GA even remotely cares about that sort of thing, based on my interactions with them. This experience is a great case study in how to flip a previously huge fan of a product into a disenchanted customer falling out of love and seeking competitors of this brand. Every ongoing interaction with this company is worse than the previous..Startup RockstarVersion: 2.0.13

✓ Mostly good, updates are problematicI’ve used this app at 6 national parks now, its mostly good, some routes are better than others for sure. My main issue is how it handles updates, if your map is outdated you can’t use it until you update. If you’re out in Yellowstone NP, miles from service, you’re out of luck. That’s the main appeal of this app to me is that you can download it all ahead of time and use it offline. Anyway its gotten worse. On our most recent trip about half way through I just stopped trying to get it to update. Even though i updated everything on wifi before leaving for our trip and even though i checked for updates at least twice on the trip when at a visitor center or somewhere with wifi, it still quit to install updates it couldn’t download three separate times. So for those drives we couldn’t use the app we paid $15 for. Update: The dev contacted me to tell me that what happened to me in fact did not happen and that the app works great, which reminded me that their support is pretty bad. I’ve contacted them a few times with questions and they just tell me its working fine and I must be doing it wrong. Maybe I am, but it’d be nice if they would tell me how to do it right..JdangleVersion: 2.0.3

✓ Europe?No guides outside North America? Will this change?.Lexl9999Version: 2.0.11

✓ Apple Family Share Not AvailableGreatly reduces value if you can’t share this with family members to plan trips. Very disappointing..My Apple Nickname IsVersion: 2.0.0

GuideAlong | GPS Audio Tours works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact GuideAlong | GPS Audio Tours.