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- 88.9SAFETY SCORE
- 4+CONTENT RATING
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Hidden Pictures Puzzle Play App Complaints & User Negative Comments 2024
Hidden Pictures Puzzle Play app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hidden Pictures Puzzle Play? Can you share your negative thoughts about hidden pictures puzzle play?
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Hidden Pictures Puzzle Play for Negative User Reviews
✓ App IssuesI quit and deleted the game after about ten levels. I would tap on the mitten over and over, nothing registered. Zoomed in, and it still wouldn’t highlight it. Some levels are also impossible to achieve three stars. From my understanding, you have to score under 1:30 to gain three stars..Version: 1.6.2
✓ Subscription?!?I loved highlights as a kid especially the hidden picture puzzles. Why a subscription though and 30 dollars a year?!? That’s more than streaming services with shows and each show has more than 125 pictures. Why not have like 9.99 for volume one of 125 pictures with hidden items and call it volume 1. Then after you’ve worked with artist create volume 2 and 3… so on. Just one app so no log in issues not account issues, just an app with games and another app with more games when that is completed. Or free with ads, then 9.99 for ad free. Why recurring fee do you update with an equivalent value each year? So at least 125 new pictures and no recycled daily puzzles as I’ve seen mentioned? Kinda hard to say you don’t want to push ads to kids if you’re pushing you arm so far into mom and dads wallets..Version: 1.6.2
✓ No new puzzlesWe did all the puzzles and I have not gotten any new puzzles even though the app shows a lock being unlocked over and over indicating we have unlocked new puzzles but that’s not true. We’ve had the same puzzles since the free trial. I have emailed, called, live chatted, but nothing has changed. Customer service is not good because I believe I’m talking to a computer and not a live person. It’s very frustrating because my kids love doing them..Version: 1.5.9
✓ Playing with grandkidsMy children always had a subscription to Highlights when they were kids. I have many grandchildren and great nieces and nephews - so I pull up this app many times to entertain them! I noticed that they refused the black and white pictures, so I did them. Who is the artist that overdraws the squiggly pictures? How is a 4 year old suppose to find the hidden objects? THIS IS A GAME FOR PRESCHOOL AND THESE ARTISTS MAKE IT NEXT TO IMPOSSIBLE FOR THEM TO FIND THE HIDDEN OBJECTS! I asked my teen grandchildren and many adults to try to find the objects and the only way to do it is to keep tapping until you get lucky. No wonder the kids do not want to play. Your black and while graphics are overdrawn with shading, squiggly lines and needles, pennants and fish hooks. We have switched to different apps - so finding the hidden objects is more conducive to the ages of the children (like you Recommend) and not to some over zealous artist who forgets that 4 year olds play! I loved highlights as a mother..but I am not impressed 30 years later..Version: 1.6.2
✓ I have received no new puzzles in over a yearI purchased a subscription for the grandkids and it was a great purchase for about a year. Now it’s been over a year and I’ve continued to pay in hopes a glitch would get fixed and restore all the purchases I’ve made. Yes, I have clicked the “restore” button. I don’t want to delete the app and re-install because it would erase the 100s of puzzles the kids have completed. I also don’t want to delete my subscription because I would be out all the money I’ve paid and getting nothing for it. I cannot get a hold of any support or customer service to address my issue so I had to include it in a review. If there’s any way Highlights could restore my purchases and guarantee I would receive new puzzles OR support to contact if I don’t then I would continue my monthly subscription. Thank you, Gramma Valerie (Grandmother of 8!).Version: 1.5.6
✓ AubreEOK just is a full hour I hate this game guess what everybody say that just to remind you OK I’m definitely on the five but like why would you even be so mean to me I have a color picture of it and like people Willy so whoever made this game that is a bad game I don’t like it I’m sorry but just the game of it is not fun at all like oh my brother plays a role he doesn’t even know what it is well it’s definitely the baddest And you could’ve seen my face if you want to see my friend gave anyone the way but I still love me and you could’ve seen my face if you want to see my friend gave anyone the way but I still love you it’s 😭 I love you bye-bye.Version: 1.3.10
✓ Great while it lastedI started and had a subscription for a few months with no problems. All of a sudden it wouldn’t open. I decided I probably needed to remove it and download again. Unfortunately, my email address wasn’t attached so I started over. After playing awhile yesterday, the app crashed. Following that it won’t open at all, even today. I’ve reloaded it and it’s still crashing after I’ve logged in. I canceled my subscription, but it’s super frustrating. 🙄.Version: 1.0.3
✓ Fun but timedVery enjoyable but not relaxing if we have to be timed no matter what. Provide an option to turn off the timer! The ability to use the hint bulb without penalty is a huge bonus for this app. It’s really good and has tons of puzzles. Definitely recommend! Just 1 thing to fix to be 5 stars-but it’s a huge one....Version: 1.5.6
✓ Enjoy the game but it needs some QCI really enjoy this game, but there are a couple of issues that need to be addressed. There are some levels that have items just out of view (at least on my iPad screen) or items that don’t register as found if you click on them. My biggest frustration is that the app seems to crash after every iOS update. I did a soft reset on my device and that did not fix the issue- the game continued to crash every time I tried to open it. I had to delete it from my device and download it again. I was able to restore my purchase and access the different levels BUT ALL of my progress was gone. It was very frustrating to have to start at the very beginning again and not have access to the levels that I had previously unlocked. For the price, I think these quality control issues need to be corrected..Version: 1.4.1
✓ Nothing but problemsI would give it zero stars if I could. The app fails to load and causes the entire iPad to freeze. I am forced to hard reset every time we try to use it. I have deleted and reloaded the app multiple times, hoping that would fix the problem to no avail. The iPad is less than 1 year old and is running the newest OS, so there is no good reason for this issue. Very disappointing as we love the magazine and the hidden pictures page in each monthly edition..Version: 1.4.5
✓ Very Unhappy!I love the puzzles, was excited to download the app and happy to pay the annual subscription fee. But I’ve had the app for only a couple of weeks and this is the fourth time it’s crashed. Every time it gets to a certain number of new puzzles it crashes and I have to delete the app and re-install. I lose all of those puzzles and end up re-doing the same puzzles from scratch again and again. Enough already! There are enough of the same complaints being written - why can’t you fix this problem? This would be 5 stars plus, but I have to rate it a zero because of the constant crash problem. Please fix it so I can keep playing..Version: 1.4.1
✓ Don’t waste your time!This app/game is a JOKE! I got this after enjoying a book version but was VERY disappointed to find out I could only play a limited amount WITHOUT paying a monthly or yearly subscription! I am opposed to paying to USE an app/game that is FREE to download! I have NEVER paid to download an app so why would I pay to use/play the app/game? As soon as I did all of the free stuff I promptly deleted it! Don’t waste your time with this unless you want to pay, otherwise its a waste! Update (following your response): Having “free daily puzzles” DOES NOT resolve anything! What if I had already finished all the free stuff & don’t want to stop playing? I don’t have a choice WITHOUT PAYING & I had ALREADY CLEARLY STATED that I am NOT PAYING to play the app/game! What part of that is so hard for you to understand?.Version: 1.5.2
✓ Good game. Fun but frustratingI like the game but my one complaint would be that it crashes more than any app I’ve EVER had. Very frustrating. I’ve had to delete and install it several times. I’ve had to start over because the first time didn’t save my progress )I almost quit then. Maybe should have) I’m about to do it again because it just crashed but it’s going to be the last time I do this And now after reading the other reviews it is CLEARLY an ongoing problem that they can’t seem to fix and obviously don’t care to fix. Just get your money and go right? I’m sorry but all other apps manage to make it work. AND you are charging for this? The more I type the more frustrated I get so I’ll stop..Version: 1.1.0
✓ 😹Cut the cameras.Version: 1.4.1
✓ It stops workingI love playing with this app, but for the second time it has quit working. When I try to open it the icon starts to open but the disappears. I reinstalled it the first time but lost all the new puzzles I had unlocked. Frustrating. Now it has stopped for the third time. It usually happens after an IOS update. It didn’t work for a couple of months then magically came back to life. It was a whole new version, but with the same puzzles. Then after an update it is back to disappearing after the loading screen..Version: 1.5.3
✓ Is it worth the moneyI’ve become rather disappointed. I’ve enjoyed this game since I downloaded it. The app says the more you play the more levels you receive. Apparently this isn’t true because I’ve played all the ones it will give me without any new ones except for the daily puzzle. I will see if maybe I will get more with another “paid” month, if not I will be canceling ☹️.Version: 1.5.9
✓ FrustratedSome of the hidden pictures are outside the normal view so you can’t click on them. I looked on the help options under settings and there is no mention of this issue. Also tried to call the phone number given and it just hung up after the recorded blurb. If you try to send an email, they ask for your whole address and account number🤨. I only gave it three stars bc of these issues. If they had good customer service and someone who looked at the pictures on a iPad, I may give it 4.5..Version: 1.6.2
✓ Subscribed since Oct, updates rareSo disappointed! I’ve been subscribed since October and I’ve seen one actual refresh of more than one puzzle. The daily ‘new’ puzzle is commonly a reused puzzle that’s already in your library. I’m giving this until the next renewal, because I love the hidden picture books & wanted to give the developers a legitimate chance to update…but honestly I’ve even reached out to highlights and the app developers…nothing! It’s so frustrating because I’m paying money for a service that isn’t reciprocating, at least rotate your library more frequently…why are there Halloween ones still up and have never changed?.Version: 1.6.2
✓ Insane pricingYou guys are on glue if you think people want to pay yearly for a cheesy hidden object game. Good grief, stop being so greedy. Hard pass unless you make it pay to own..Version: 1.5.9
✓ I agree fun and frustratingI agree with others who have commented. Myself and my 7 year old love playing this app unfortunately the app will just stop working after awhile. I have reinstalled this app twice and each time it will work very well and then all of a sudden you can’t get back in the app. Seems like this is a problem that’s been going on for a while and hasn’t been fixed. I have canceled my subscription but will check back at another time to see if they have figured out the glitch. The only reason I didn’t give 5 stars is because of the glitch..Version: 1.4.0
✓ Beware!Super fun game that both my daughter and I enjoy. But it keeps crashing every couple of weeks. And then when you reinstall all progress is lost and you are back to day one. This has been going on for about a year now. Every now and then I pop back in to see if it has been fixed, but no. Recently reached out to app support and they suggested that I create an account so that I at least don’t lose my progress. Did that and the next day, back to square one again, all progress lost. The only reason it gets 2 stars is bc unless you have a crazy good memory you can redo the puzzles, but even I have redone some of them enough I’m starting to remember where the items are hidden..Version: 1.4.1
✓ Love the Game But App Keeps CrashingVery fun and challenging. Bought the subscription. But I have had to delete and reinstall twice from my phone because it keeps crashing. Contacting technical help didn’t get me far; got an initial response to my email but when I replied to the email with the info they requested it got bounced back saying it was a bad email..Version: 1.4.1
✓ Keeps CrashingI absolutely LOVE this app. It’s very entertaining. However, I haven’t been able to use it for a couple of weeks. I’ll click on the app. It’ll load, then crash. The first time this happened, I deleted the app, downloaded it again and had to start from scratch. It’s disappointing because I paid for the year subscription and I haven’t been able to use it. I’m giving a three-star because when I’m able to use it it’s great. I just wish the app would work..Version: 1.3.1
✓ Love Highlights but app needs workI am working on the puzzle of the month and it’s impossible to click some of the images, they wouldn’t click. Also, I pay for the subscription and I’m bummed that I don’t have access to the same library of puzzles online as I do on my iPad. Please work on it, highlights! Update: now I can’t access ANY of the content on the website. Yes, there’s always the free page but I’m paying for content and all I see is an ad for the online app. SO disappointed!.Version: 1.6.2
✓ Great game but not worth paying for!I enjoyed Highlights magazine throughout my childhood so I didn’t hesitate to subscribe to play this game. It was great at first but now it continues to crash. When I delete the app and download it again, all of my progress is gone. Even if I sign in, my progress is not there. I don’t like having to redo the same pictures over and over. If I’m paying for something, I expect acceptable quality. There are also a few boards with glitches where the item isn’t even visible in the picture unless you use the hint button, then it magically appears on the screen. Good app, needs work, not worth paying for. I’m deleting for good since it crashed again for the 3rd time and didn’t save anything..Version: 1.4.0
✓ Issues with landscape or Portrait ViewHello, few things, (1) I click on the “APP SUPPORT”, it takes me to your website, tried sending the email. I get an error. (2) My main reason for trying to get a hold of support: I like using my iPad in landscape, especially since I have it attached to the magic keyboard. I open the app, right away it switches to portrait view, okay, thats fine, but as soon as I chose a puzzle, it then switches to the landscape view. Really don’t like the back and forth, any updates or plans to fix this issue..Version: 1.6.2
✓ Worst App Ever, Thieves and NO CONTACTThis is a worthless app, it doesn’t work and then they steal your money. You can email the developer but they never respond and their policy does not allow refunds. DO NOT PURCHASE unless you need a nightlight because it just shows a perpetual white screen when it opens. I closed the app, uninstalled and when I tried to log back in, my password did not work. I put in my email address to get a link to reset my password and the email never arrived. What a joke app! Too bad you are not a person who can be criminally prosecuted for theft. I will call and write letters until I receive a response..Version: 1.4.1
✓ Log in with my Apple ID??Bought a year subscription and created an account using my email and a password I created. So why isn’t that enough to gain full access to this game I already paid for. Instead they additionally ask for your Apple ID when using different device than which I made payment with . Like my daughter has an iPad I paid on my iPhone, two diff Apple accounts. Why when I log in on her tablet I need to also give you MY Apple ID?? The email and password should be enough for you people 😡.Version: 1.5.5
✓ Not enough puzzles for a monthly subscriptionThe old app was so much better. You could also reset all puzzles. After you finish all of the categories, you’re paying $3.99 a month for one daily puzzle. Also, you have to constantly turn your tablet since the pictures are both horizontal and vertical. Not worth it. 😔.Version: 1.4.1
✓ Not a free gameAdvertised as free but will charge you monthly or annually.Version: 1.3.11
✓ Love it but app won’t open anymoreThis is definitely my favorite app. I am not a child, but I don’t care. I love it. But now I can’t play it anymore. The app acts like it’s loading, then closes. I’ve tried deleting it and reinstalling, which worked for about 3 days. Tried restarting my phone, checking for a new update, closing out of it completely and reopening, and still nothing. Pleeeease fix it, I’m having withdrawals 😩 (Not really, but still, please let me play again) 5 stars for the game, 1 star out of frustration that I can’t play..Version: 1.3.6
✓ Love it but it keeps crashingMy wife and I play this game every night and we always get to turtles then the app crashes and we can’t even open it up again. I even got a new phone and still doesn’t work. It’s disappointing cause as I said it’s was a nightly ritual for us. I’m just going to stop subscription and maybe find another game. Other than that the game was really fun..Version: 1.4.1
✓ Bunch of thievesHad this app on two different iPads (mine and my wife’s) for our two kids. Worked no problem. After updating, can only play on my wife’s iPad since she is the one who bought the subscription. If my other child wants to play, it would cost an additional 30 dollars for the year. Bogus that you can family share the app but not the subscription. Complete rip off to pay 60 dollars for two kids to play. Completely not worth it. And now you’ve ruined my kids day during quarantine. Thanks Highlights!.Version: 1.4.0
✓ LOVE IT... BUT....We keep crashing! On a roll, having fun then.... I hear a scream from my son. “NOOOOOOOOOO! MOM! Not AGAIN!” It’s a great app, if it would JUST continue working properly. I already sent an email to support and am SO disappointed by how many of the SAME reviews with the SAME response from support I’m seeing here over SUCH a long time period. If there’s no chance of resolution, do the right thing and pull your app from the store. Take the hit. Be honest. Do the right thing..Version: 1.4.1
✓ Subscription issuesI have been paying for a subscription to this app for a few years now but lately the app has not been recognizing my subscription. I am frustrated and ready to cancel my subscription because I am paying for a subscription that I can not use. I tried to use the restore purchase option but nothing works. I have sent emails to the developer but I got no response. Then I read that if I want to get a response from the developer than write a review so that’s what I am doing now..Version: 1.5.6
✓ Not worth the moneyThis game does not save progress I’ve played the same levels so many different times that I’m over it, it does not open levels after the stars are reached and when it does and u exit out you have to start all over again. I’m over it this is very frustrating and a complete waste of time and my day..Version: 1.4.1
✓ This seems really bogusThis is my first time writing a review for anything. I was so delighted to find this app. Highlights was something I used to always enjoy as a child and the fact that I found the app to play as many puzzle games as a I wanted seemed so much fun. It’s been over a week I haven’t been able to even open the app. It just shuts out by itself. When I looked up the application on the App Store it said it had to be updated (which I did). And guess what? The freakin app still didn’t load. If I don’t get a reasonable explanation as to why this BS is happening I will unhappily unsubscribe from this application..Version: 1.3.11
✓ Hard to see the OBJECTSWell, I have always ALWAYS enjoyed Hidden Pictures and even found the hidden pictures a couple of years ago (if that long); however, the cutesy design of the objects in this version are difficult to see to begin with, before u even start searching for them in the picture. U cannot zoom in on the objects and so looking for them is not exactly fun ... more like frustrating. It’s a shame. When I’m looking for a candle, I want it to LOOK like a candle. Disappointed..Version: 1.5.2
✓ Just a questionWhy in gods name do I gotta pay for this game like just WHY? I have to pay yearly or annually. Just to find simple things in a game. No sir you can have this I don’t want it. I ain’t paying. Got me twisted. At least you can some of them for free..Version: 1.4.3
✓ Good but FrustratingI gave this app 2 stars because I have been trying to get new puzzles for seven to eight months, to no avail. My subscription is thru Apple. I checked it and it shows that the monthly subscription fee has been paid every month, but I can’t seem to get any new puzzles. I have tried deleting the app and reinstalling it several times and still get no new puzzles. I’ve even tried logging into my Hidden Pictures account from the web and I still only get old content, which I have played all of them more than once. When you can get new app content, the app is awesome and fun to play. Unfortunately, I’m going to have to cancel my subscription because I’m paying for the subscription every month but unable to get new content..Version: 1.4.5
🙂 Hidden Pictures Puzzle Play Positive Reviews
Hidden Pictures Puzzle Play works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hidden Pictures Puzzle Play.
⛔ Hidden Pictures Puzzle Play Problems
