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Kraken Pro: Crypto Trading App Complaints & User Negative Comments 2024
Kraken Pro: Crypto Trading app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kraken Pro: Crypto Trading? Can you share your negative thoughts about kraken pro: crypto trading?
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Kraken Pro: Crypto Trading for Negative User Reviews
✓ Transparency?So you guys did change the staking percentage of secret network, without communicating it, or did you guys send a fax to your users? It is so difficult to get it right 100% for crypto exchanges isn’t?.Version: 2.27.0
✓ Worse than CoinbaseI am truly about supporting the underdog and not always going mainstream, but in this instance Coinbase has to win hands down. I tried withdrawing fiat currency from my account and nothing happened for 3 weeks. When I reached out to support I was told to change not only my account password but my email password and scan my computer before I could receive my funds. I understand the important of additional security checks in covering their bottom line; waiting nearly a month, then requesting that I all of a sudden change my passwords to proceed any further sounds suspicious. Bitcoin and crypto currency in general are supposed to be be about taking control of your financials and not being in the traditional banking system. Kraken sold out..Version: 1.3.2
✓ ComplicatedI cannot log in with kraken logging me out. I can’t verify my account I cannot feet my information. I can’t invest. This was a waste and I really hate that all do these apps stela your information and don’t let you delete it if you want to delete it. I really wanted to like this app but it was way to complicated setting him my account, trying to verify my account and understand their system. Beware. It’s not as simple as other apps. I figured it out but the website and app log me out every few seconds. I cannot link a card or bank account so I can invest. This is crappy that you all have banded together against the people who are trying to better themselves. We just want to invest like anyone else. Why make this so difficult..Version: 1.5.10
✓ Customer service experienceThis review is not written in hast or irrationally and i hope it will be used as a tool to help someone make an informed decision based on an actual experience by a current customer. This company customer service is nonexistent. Do yourself a favor and get coinbase or exodus. There is no way to talk to an actual person. You have to submit a support ticket and there is no automatic reply stating they are working on it or anything to reassure you they are competent to handle the volume they are receiving. The online assistant is not working in fact I don’t think i have ever seen it actually working. It will tell you what they are currently experiencing a high volume of support tickets and cannot get back to you. If they are receiving so many support tickets that they can’t respond to you, what do you think the majority of experiences using the site are?.Version: 1.5.11
✓ BEWARE!! Read below!!!’ Do not use this brokerMy girlfriend wired 100,000 usd from her bank account and she followed the rules and she aired the 72 hours to then transfer out to another wallet. After the 72 hours they made her verify her identity through email by taking selfie’s and holding her ID and sending ig back. They then didn’t let her transfer out. The next day they then said that they are closing her account for reasons they can not explain!! She tried to reach out and the chat disabled twice. There’s no phone number and supposedly the company is out of New Jersey. This all seems like a nightmare. They told me withdraw my money back to Her bank in cash within 72 hours which will cause her to lose approximately 11,000 due to bitcoins current value. So they will not allow her to transfer bitcoins to another wallet even though she owns the bitcoins in the exchange which sounds like one big scam!!!!.Version: 1.5.10
✓ Terrible customer service and glitch that took all my fundsI have been waiting for a week for their customer service support to get back to after I transferred money to my bank and my money still hasn’t gotten there. Their chat bot that is supposed to help is never online, have sent numerous emails and heard nothing. I was also liquidated for all of the ethereum, cardano and chainlink I had on the app as a result of the glitch that caused ethereum to drop to $700. I had a long trade open and would have been fine if not for that sudden crash that only happened on kraken and no other exchange. As a result they took all the money I put in. And I repeat, this is the only exchange that has that drop to $700. It has made me extremely hesitant to trade on there again. They also said they were offering refunds to help people that had been hit by massive loses but this is a lie, I did not receive any kind of help or refund from them..Version: 1.5.11
✓ KRAKEN STEALS and they BOT Customer ServicePlease stay away! Kraken steals from its customers! I opened a new account two weeks ago and have been having nothing but problems from day one. The format is not user friendly. It’s literally a mess trying to navigate. They use multiple windows to open with redirected links. You get 2 courtesy humans. Every correspondence following is with a BOT! You can or get a person! I wired 7k to my account but was locked out of my account because they said I have a broken USB! It was new! I told them I have a YubiKey. They told me it was broken! They made me fill out 3 tickets and to wait for an email. I did what they said. I waited a day and they never sent me and email! I contacted the bot that told me it was Googles fault that I didn’t receive an email! They have not sent any new emails! I still cannot get access to my wired funds! They just stole 7k and I didn’t even get to purchase anything!!! STAY AWAY!!!!.Version: 1.3.2
✓ Great design but could be more usefulWould appreciate a staking balance widget and a portfolio balance widget and support for iPad OS landscape mode, side by side and slide over.Version: 2.6.0
✓ SHIBYou are a bad liar with Shib community.Version: 2.2.0
✓ Ok onlyHave to admit, it’s not nice that kraken closes or cancels orders with no message at all, can’t tell if it’s lag or insufficient margin, but new traders like me are at risk as it’s possible to be over exposed without knowing. This needs addressing as Kraken will not refund for slip fingers and this issue comes into that category. Otherwise it’s really great app..Version: 1.5.13
✓ KrakenThe exchange works but its actually a bit difficult to use. Ive used dozen different exchanges and I’ve seen good features and bad and great ways of doing things. If Kraken wants any real good feed back feel good to ask me..Version: 1.5.6
✓ Great App For CryptoInvest now for your future! Kraken has problems depositing your money into your account. Unfortunately the only way you can put your money in your account is to use a Fed wire from your bank. Even though your bank puts your account number on The fed wire if the person at the bank doesn’t enter your account number a specific way on the fedwire in the right box the money sent does not reach your account. You have to bug customer service then they tell you send the receipt and after they find your deposit they tell you they have to get their technical team involved to put your money in your account but there is no set time frame when this will happen. Basically a bunch of BS! They need to get their s - - t together this is a lot of money in my case 10k. Been waiting 2 days for tech. They say they processed the Money and are waiting their tech people. Not the way you want people to play with your hard earned money. They have no ACH transfers this is the only way. They need to look at how Robinhood lets you deposit money or any regular bank. Almost all banks allow online transfers free now..Version: 1.5.3
✓ Where is shib????List shib NOW!!!!!!!!!!.Version: 2.2.0
✓ Very slow on iPhone 6It’s a decent app and it’s pretty easy to use. However, I’ve found the app to be really really slow when navigating. I’m using a iPhone 6 so could be my device but I don’t get the same issues with coinbase or coinbase pro. Might just use kraken on the desktop as I mostly just want some doge.Version: 1.5.13
✓ DissapointingApp is basic (in the worst possible meaning of the word). If you need to create an account you need to go to the website, if you need to verify your identity you need to go to the website, if you need to deposit funds you need to go to the website, etc. Both Binance and Coinbase are far more useful to actually get something done from the phone. Hope my feedback is something you can action for your own benefit..Version: 1.5.11
✓ TURN AWAY WHILE YOU CANSummary: they lost my wire xfer; terrible support, take money elsewhere. I downloaded and verified myself with two exchanges simultaneously, one being Kraken. Since this is a warning for others and not an endorsement, I won’t mention the other exchange other than to say I’ve had no issues yet. I issued a wire transfer using one of their preferred options, which went through on my bank’s end without issue. However, no funds have reached my Kraken account. After contacting the Kraken bank, I was told they could offer no support and only Kraken support can help. Well, Kraken has no phone support. Email only. Very slow responses (multiple days) and no luck finding my money (yet). Kraken, redeem yourselves and fund my account with my missing money..Version: 1.5.11
✓ Closed my account with no reasonI had trouble signing in and contacted support. Later that day they informed me they would be closing my account and ‘for security reasons’ could not disclose why. No reply from further emails. Everything gone. Avoid!.Version: 2.21.0
✓ Down for maintenance every time crypto makes big moves.This app and the website CONSISTENTLY go “down for maintenance” when the user volume is “too high”, which of course, corresponds with every time BTC is making some massive move and accounts need to be managed. Over two years I’ve been with Kraken and they have cost me dearly in either their inability to maintain a function system or unethical practice of ensuring users can not take profit on their trades. Honestly not sure which on it is at this point.. If you can not make sure a system that is functional when it NEEDS TO BE THE MOST, why even have it at all? DO NOT even put your money on this exchange if you have intentions of managing it during times of high volume. They will go down..Version: 1.5.10
✓ Hate the upgrade KrapkenThis recent 2021 'pro-version' upgrade is a total downgrade. Kraken's website UI is awful, now the app can match. (Their other listed Kraken 'non-pro' app is used mostly for data collection.) The new app upgrade has no privacy feature so your balances are boldly displayed. Still no way to stake or send from the app. They've removed customization shortcut options in a severely unintuitive user interface, which is crucial for time-sensitive trading, yet somehow managed to incorporate ugly color schemes, and, wait for it: minimalist charts *sigh*. They also stopped displaying prices for restricted-region coins that I already own, so now I have to use other apps to see their market prices. 100% would reverse this install if I could. Crap job krapken. Stop hiring your friends and get some talent. New Users: due to Kraken's poor new management, things have taken a bad turn in many areas. Instability and finances are 2 words that do not belong together. Being a long time Kraken customer, I recommend new users seek other exchange options as there are better ones out there. Thank me later. Seasoned traders: If you see more green & red in one day than in all of Christmas, you will be annoyed with this upgrade..Version: 2.0.1
✓ UI has gotten worseThe positives: there are fewer bugs in the new version (there used to be a bug where the app would occasionally freeze upon swiping up to submit an order) and Stop Limit orders are a welcome feature addition. Those benefits are outweighed, in my opinion, by the decline in UI quality over the last couple of versions. Market trades were moved to a separate page, so I have to toggle between that page and the order book to get the information I need to make a trade. In the most recent update, the leverage option was changed from a selection to a drop down menu, so now it takes two taps instead of one to select leverage for a trade. For some trades, every second matters, so that extra selection makes a difference. The order page in general feels more crowded and clunky than it used to be. Trading in the app used to be quick enough that it was an acceptable backup to trading on desktop, but recent changes have made it impossible to be an active trader in the app..Version: 1.5.1
✓ BlamedI found Kraken through a web search, I thought they looked professional and simple for new traders. I was wrong! I wanted to invest a small amount as my first investment. I sent a fiat wire transfer from my bank to their MVB. My fault I forgot to write the reference number. I immediately called customer chat, to rectify this and was told it’s no problem. Just give us the number and we will manually input it. So after almost 2 weeks! or so of no response. I Called chat, them telling me the money can’t be deposited until I jump through more hoops. By this time I’m beyond frustrated. So I’m asked to take a “Hostage picture “ of me holding a note with a valid ID. Which now takes more time of not investing on the site. I finally vented in a email sent from Kraken. I woke up the next morning seeing a new email. Saying “do to security reasons “ we can’t deposit your funds and they will be returned. Terrible company! Never again.Version: 1.5.6
✓ Not user-friendlyKraken seems to be extremely complicated only allowing wire transfers with random generated codes that you’ll have to follow to ensure the money you wired them actually will go into your platform account. They offer no direct way to deposit money from bank accounts other than wire transfers. As someone who is new to this I find this app extremely confusing. We’re in the 21st century how can bank wires be your only option? Plus if the funds didn’t reach my actual account imagining the hassle of trying to locate your funds sounds exhausting. I was excited to join Kraken but since it’s not very beginner user-friendly I wouldn’t recommend..Version: 1.5.11
✓ R/KrakenFlashCrashOn February 22, 2021 9:20AM EST, my Kraken balance of 80k was liquidated due to an undisclosed issue with Kraken exchange. Please visit the subreddit page to view my story as well as other Kraken trader’s that was adversely impacted by the extreme price action that only occurred on the Kraken exchange..Version: 1.5.11
✓ Worst crypto app everThis is literally the worst app for cryptocurrency! That is not an over exaggeration. One there is no point of contact. You never want to put your money in a place where you cannot reach anyone! The chat is always busy. It takes weeks to get a hold of someone to email you back! There is no phone number to call! If you can’t get a hold of who has your money you don’t need to deal with them! Second, they don’t like you do wire transfers. This is how they make money! $25 per transaction because they won’t allow bank transfers, which are free! There is another sign not to put your money in this horrible app. Third, this is the worst app to navigate! There always new pop up and those pop up sign you out your account then you have to go back to your account to sign in and start over. It confusing and frustrating. Fourth, you can’t create an account on the app! This is stupid! The point of having an app is having immediate access to the information you need. Most things you have to do on a computer. Fifth, it takes weeks to set up your account! Each step of verification takes days! One day for a starter verification. 5-6 business days for the intermediate verification and a week at least for Pro. And you can’t complete the next verification until the first one is done..Version: 1.5.11
✓ It’s a good app - but needs a price alertIt’s an app that is coming along with each update. In the past it was prone to locking up, however that hasn’t happened in a little while. Really would benefit from a price alert which even the Coinbase app had at launch. Some time on from when I posted my first review and still there’s no Alert. CB app had an alert 4 years ago, Binance has an alert... come on now..Version: 1.5.7
✓ Issues creating an accountHaven’t been able to use the app. The app doesn’t allow me to create an account..Version: 1.5.13
✓ I really tried - sorely disappointedNever lived up to their claims. I’m a financial professional looking to expand further into the cryptocurrency space and was very hopeful at what kraken could offer. I was abruptly halted at the verification process. The Intermediate verification claims a 4-5 minute wait time and it has been 4 days and 2 messages to their service team and I have received ABSOLUTELY no reply. They claim 24/7 live chat - never was a live person available. As I was writing this, my verification went through, but only after I informed them that I have no appetite for this level of service any longer and will be moving elsewhere. I would never imagine offering such poor service to my own clients, so I will be seeking a service who holds the same level of professionalism..Version: 1.5.11
✓ No support, no proper communicationSigned up and tried to get verified. The app is stuck at verification stage and they haven’t answered my emails yet. The app is saying verification should take less than 5 mins, but it has been two days already. I know its a busy time. But why making an app when you can not predict its demand and cause down time and inconvenience? Its not right to waste so much time on signing up and then let the customers wait days to get simple things setup. I use coinbase but i wanted a specific coin that coinbase doesn’t carry, so i signed up with them to get that coin, but so far no luck. By the way, 24/7 support means 24/7 live chat/phone and etc. if your chat is a virtual idiot who reads the faq page, its not 24/7 support anymore. And regarding the app its a bit hard to operate it because you have to do most things on desktop website and once you have transferred money to your account, you can start buying and selling on the app. I find this very inconvenient compared to other apps. I also think im In Mars when I'm in the app. You sign in with api key only, there is no user/pass!!! When you want to deposit money, you cant do ACH or debit or credit card. You have to sign up with another company and fund that company and then fund your kraken. You can also request for a verification to be able to wire money which mine is still pending. You have done everything to make the funding as hard as possible. I don’t know why..Version: 1.5.11
✓ Very bad app compared to rivalsIf I wanted to use a website to start trading I wouldn’t have downloaded an App. Why is the process so long from depositing funds to exploring you’re account? You as an app developer are supposed to simplify the process and make it easy to use like Coinbase, I had to go through a 3rd party site just to add funds to my account not to mention also sending money through my online banking.Version: 1.5.9
🙂 Kraken Pro: Crypto Trading Positive Reviews
Kraken Pro: Crypto Trading works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Kraken Pro: Crypto Trading.
⛔ Kraken Pro: Crypto Trading Problems
