- 23.0LEGITIMACY SCORE
- 23.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
LifeSpan Club App Complaints & User Negative Comments 2024
LifeSpan Club app received 55 complaints, negative comments and reviews by users. Have you ever had a bad experience using LifeSpan Club? Can you share your negative thoughts about lifespan club?
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LifeSpan Club for Negative User Reviews
✓ Horrible appThis app is ineffective and hard to set up. It does not link to the apple fitness, and the number of steps on the treadmill are always higher than the app. The treadmill and desk are high quality and worth the price, but I expected the associated app would be of the same quality... it is not....Version: 1.5
✓ They don’t test their productNot functional, don’t always save your workouts, lose Bluetooth connection. They absolutely don’t invest in software in 2023, and it’s a a shame for the price of their product. Don’t recommend Lifespan at all..Version: 1.12
✓ Abysmal FunctionalityThe app is terribly antiquated which would be fine if it worked regularly, it doesn’t. Most often it won’t connect to the device even though there’s no issue with the Bluetooth in the device or my phone. Not to mention the fact after paying all this money for this treadmill desk it doesn’t whatsoever sink with apples activity app, nor is there Apple Watch app. I suspect it’s because there will be a vast difference in the step count or mileage. Your customers went about half a year or more with no app at all, the hopes were that the next would be better and it’s really not even an upgrade..Version: 1.8
✓ Does not syncThe Bluetooth sync does not work making this app useless.Version: 1.2
✓ Don’t buy the treadmill if you want to track steps or workoutApp doesn’t even connect via Bluetooth to treadmill desk..Version: 1.12
✓ Will not connect to appBluetooth connection will not work to even use app. When I reached out to support, the only response was that the app was flawed..Version: 1.12
✓ Garbage. Works for 1 day never connects againBluetooth connection worked for 1st workout but now every time I try to connect the app won’t do it or it connects for 5 seconds and disconnects again. No way to track data. Considering the cost of the treadmill it’s a waste of money..Version: 1.12
✓ Can’t deleteUseless.Version: 1.9
✓ OK app, unintuitive Bluetooth syncThe app works OK overall. Connects to the treadmill control unit via Bluetooth mostly reliably, and syncs steps with the Health app. The Health app doesn’t seem to count treadmill steps towards daily goals, so one might still get prompted to walk more even after hours on the treadmill, but I don’t believe this is a problem with the LifeSpan app. The Bluetooth sync UI is unintuitive though. This app detects that the treadmill control unit is in Bluetooth mode, and gives a visual cue, but it won’t actually transfer any data until one touches the Bluetooth logo on the screen. There are no hints that the Bluetooth logo is a UI control, and since the app has already responded to the treadmill, one is inclined to think that data is being exchanged. This took a while to figure out..Version: 1.9
✓ Does not sync to Apple HealthDespite stating that it syncs to Apple health it does not. Please fix this as the treadmill is great but the app is awful..Version: 1.12
✓ Useless garbageDon’t bother, it’s total crap. Can’t pair my treadmill..Version: 1.12
✓ Needs improvementWon’t stay connected to the treadmill so it makes it difficult to sync activity.Version: 1.12
✓ Bad app with weird privacyThis is a bad app. It feels very poorly made. Why does it need location and WiFi password? It asks for Apple Health connection but your steps don’t sync to Apple Fitness. Hard to recommend Lifespan. $2000 for a treadmill and the app is never updated..Version: 1.12
✓ Overa terribleCan you make an option to upload data without having to be connected via bluetooth? Can you also make it so the activity gets recorded as an exercise on apple health instead of just steps?.Version: 1.12
✓ Worst app I have ever seenIt’s total garbage. Does not work..Version: 1.12
✓ Half English half ChineseApp is very out of date. Constantly loses sync with treadmill. Whomever designed the app needs to actually use it as during setup the instructions are in English but prompts and errors are in Chinese. Between this and their poor hardware I understand why this company’s quality control went down hill after moving overseas..Version: 1.12
✓ This app is so bad I might return the treadmillI expect apps like this to be garbage, but it can’t even do the bare minimum task of pulling data out if your treadmill and delivering it to Apple Health consistently. Completely ruined my entire experience of owning a Lifespan product..Version: 1.12
✓ Very buggyThis app is pretty buggy bug I was able to figure out what not to do to keep it pretty reliable in recording your walking data. However since iOS 15.5 it will sometimes just say it is saving data but then record nothing. Ie it shows nothing for the session in the history and does not show up in the apple health app. It is very random when this happens, sometimes it works and sometimes not. Very buggy. Please hire someone to fix this app as the treadmill itself is great, the app is terrible..Version: 1.12
✓ It doesn’t workEver.Version: 1.11
✓ Please fixCan you please fix the Bluetooth feature. If we spend all this money on a desk treadmill, we want to be able to accurately track our steps on other fitness devices like Apple Watch.Version: 1.12
✓ Pure garbageIt doesn’t seem to work at all. Can’t really do anything..Version: 1.12
✓ Not workingI’m using an iPhone 11 and when I try to add the device it does nothing. Not even spin. No way to get my workouts synced..Version: 1.4
✓ Bluetooth is not newI have only been able to connect and sync my workout on time. The app doesn’t stay connected yet it shows it is connected..Version: 1.12
✓ Just use excelWorst app I’ve ever seen - looks like a beginner project someone made and never went back to fix. Doesn’t adjust to screen size on standard Apple iOS, has image carousel for instructions like a PowerPoint. Bummer it’s useless - just track your miles independently.Version: 1.12
✓ Worst App Ever!!I don’t know why I thought my experience would’ve been any different. App connected fine the first time. Used it for two weeks with no problem. Decided to hit the “set goal” button. Mistake!! The screen went white and couldn’t do anything about it. I had to delete and reinstall the app. Now the app won’t connect to treadmill. Great equipment but the worst app!.Version: 1.12
✓ Has a ways to goI recently purchased a Lifespan 5500i treadmill and have been using the app for a couple of weeks. It is quite basic and leaves me wishing it provided a lot more information. Once you figure out how to sync data (make sure you turn on the Bluetooth speaker button on the treadmill before you start your workout), you get daily and weekly totals of steps, calories, time on treadmill, distance, average heart rate and maximum speed. Problem is other key data that shows on the treadmill is left off the app such as average pace per mile and highest heartbeat. I wish monthly totals were shown, too, as well as graphs of the data. I have had a few problems with the data provided. My maximum speed has shown as 0 mph on each workout so far. For one workout only average heart rate zone showed up on the app with all the data showing as 0 %. It does not show up on any of my other workout days. Such inconsistencies and the lack of more substantial data is why I give it just three stars..Version: 1.9
✓ Turn on the fax machine we are ready to rollMy 6th grader can create an app better. You can easily tell this is a foreign developer because the English and spelling “make no good scence”. The Bluetooth connects but won’t count the steps...Version: 1.12
✓ Sync non-functionalThey took down my review because I said the app is garbage. It’s still garbage..Version: 1.5
✓ Useless appIt does not do anything. Resets treadmill stats when connecting. Disconnects randomly. Transfers data to app one out of ten times, maybe..Version: 1.12
✓ What the HECK! THIS APP SUCKS.I go and walk 2000 steps with the app open and connected and …. Doesn’t sync!!! What the heck? This is basic stuff. Get the data from the $500 console you made me pay for to my app! Why?.Version: 1.12
✓ Doesn’t allow you to put a passwordCan’t use this app as the word “PASSWORD” is in the way not allowing the keyboard to work. Too bad as the LifeSpan treadmill is great. Update on October 17 2021: Nothing has changed and as you’ve noticed— nobody has commented or reached out..Version: 1.11
✓ Terrible appIt seems that if you pause a walk on the treadmill, the only way to continue and have the app record is to disconnect the app from the treadmill and reconnect it. No way of determining while connected if the treadmill walking is being recorded until you end the walk, then as often as not you discover the walk was not recorded..Version: 1.12
✓ Nope.Pretty disappointing for how expensive this treadmill is. Very glitchy and the sync with Apple Health is way off. Would be easier to track my steps in an Excel doc than keep trying to use this..Version: 1.12
✓ Dont BotherThey should take this app down and not be advertising it. Its garbage. Even the error codes are in a different language..Version: 1.12
✓ Hot garbageThis doesn’t work at all because it won’t connect to the TR1200-DT treadmill via Bluetooth. Renders it pointless. The LifeSpan support email sent me a canned response of things to try and of course nothing worked. They admitted after my response that the app is “currently being worked on and does not run perfectly.” It simply doesn’t work. For as much as these treadmills cost - and they are fantastic treadmills - you would think they would be able to develop a working app. Absolutely unacceptable..Version: 1.12
✓ Not compatible with phoneSee the title. The treadmill doesn’t connect with the phone. Useless app..Version: 1.12
✓ Doesn’t show inclineI love this treadmill and have used it every day since I got it 2 months ago. I walk at an incline of 10 and speed of 6, and track my progress through the app. The screen of the tread shows how many km I ascend by the end of a workout, but the app doesn’t collect that info! Huge gap for me. Hence app only gets 3 stars. Tread is great tho, 5 stars all the way..Version: 1.8
✓ Stats are not in syncIt is so barebones, it is not even funny! But at least the existing functionality should work but it is only kinda works, sync with my treadmill happens haphazardly, there is no way to update it manually as in good apps by tapping some button to get in sync if it didn’t automatically. I would expect AppleHealth integration from treadmill that costs almost $2,000. Very disappointing..Version: 1.12
✓ Bluetooth connection lasts <30 secondsApp briefly connects to my DT-3-BT then disconnects before I even start walking. What a waste. Lifespan hire some testers and some decent software engineers who take pride in their work. I think a high school kid could write an app better than this..Version: 1.5
✓ Doesn’t Sync, EVER. Useless.This app found my device once but wouldn’t connect to it. It is literally useless. Would give zero stars if I could. Don’t waste your time downloading it..Version: 1.12
✓ Nearly worthlessI’m enjoying my treadmill so far, but the app is nearly worthless. It’s unreliable, often missing whole hour-long sessions and offering no feedback. You can’t even change the settings to KM, even though you can set your preferred units in the app. They just don’t do anything with that information..Version: 1.12
✓ I’d give it ZERO stars if it allowed me to.Useless app. Plain and simple, incompetent and hopeless..Version: 1.12
✓ No syncing with iPhone or popular fitness apps??There appears to be no way to sync the Lifespan treadmill with iPhone, Apple Health, MyFitnessPal, or any other popular fitness apps. This is a big fail..Version: 1.1
✓ Lacks ability to sync data to Apple Health appThe app is begging for the ability to sync the data to Apple Health to make this useful..Version: 1.4
✓ Pairing with TR800-DT3The app doesn’t work. Bluetooth initially pairs but fails to consistently update progress. Basically it’s a waste of storage space. The treadmill itself is great for the price but the app as a selling point is misleading as it is trash..Version: 1.8
✓ Don’t botherApp and Omni hub are terrible at syncing up, app will sometimes miss an entire walk, other times will “sync to apple health” but send over 60% of the steps you actually did The Omni hub should have a MEMORY that syncs up with the app. An activity syncing to your phone should not be reliant on the Bluetooth connection having been active when you stopped the activity. This app was likely created by the lowest bidder and not someone who has actually tried using it.Version: 1.12
✓ Will not pair to my iPhoneUseless app if it won’t pair. There is no way to contact app support either. I would give this a zero if I could..Version: 1.12
✓ Buggy / crashes consistentlyThe software crashes consistently. Only installed the software so I could set / reset the time on my treadmill..Version: 1.12
✓ Pause may cause loss of dataI found out that if you pause it you may lose your workout information as it doesn’t sync the console to the app. There doesn’t appear to be any memory on the console either. If you pause too long you will lose all tracking. Best to stop it and just start a new workout..Version: 1.12
✓ Potential but bit behind the timesApp works okay, syncs good to my tr1200i. UI is good and provides good details. What is missing is the ability to sync the data to other health tracking apps. Hopefully the developer will add sync to Apple health and activity, this would allow the app to expand greatly since that ecosystem works across insurance health monitoring apps. I don’t think anything else in the app is needed beyond this..Version: 1.4
✓ Straight garbageI paid over $2000 for a treadmill I don’t even have a functional app. What an embarrassment to the company..Version: 1.12
✓ Cant sync treadmill to iphone. 😩Bluetooth light flashes on treadmill, but iPhone can’t see it, app can’t see it..Version: 1.5
✓ Can’t syncI press the Bluetooth button on my treadmill panel and the all sees it...but it doesn’t seem to sync anything. Have spent 30 minutes trying to figure it out and am beyond frustrated..Version: 1.1
✓ Won’t detect my TR5000I have tried two different phones and the app will not detect my DT3 Retro console..Version: 1.12
✓ Unreliable and poorly done interfaceI like my treadmill desk, but the quality of this app is unacceptable as a feature for a $2000 piece of equipment. It’s unreliable and often doesn’t register major step count progress— for example, sometimes if I’ve walked 10k steps and connect to Bluetooth, it restarts the treadmill erasing my step count and doesn’t record the steps on the app. Also, the interface is terrible and was clearly put together by a non-native English speaker and just plugged into a generic app rather than one tailored to Lifespan/this piece of equipment. Again this is unacceptable for a $2000 piece of equipment..Version: 1.5
🙂 LifeSpan Club Positive Reviews
LifeSpan Club works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact LifeSpan Club.
⛔ LifeSpan Club Problems
