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Copper - Bank & Earn Money App Complaints & User Negative Comments 2024
Copper - Bank & Earn Money app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Copper - Bank & Earn Money? Can you share your negative thoughts about copper - bank & earn money?
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Copper - Bank & Earn Money for Negative User Reviews
✓ Almost perfectThis app is perfect for what I need it for - a bank like card for my teen that I can easily send money through with no extra charges or hidden fees. The problem is I have three teens I’d like to sign up and unlike the stereotype Copper believes must exist for teens I do not have a cell number for each one. So make a note that you must have a DIFFERENT cell phone number for every teen/child you add. So no iPad or iPhones on WiFi are going to work unless you have a number for it. Big bummer or it would be a five star for me!.Version: 3.12.0
✓ Terrible experienceMy kids school recommended this app and even said my kids get $15 if I follow their link and activate an account for them. I did and added my two other children. I tried several times to add my bank account and cc’s but was unsuccessful. Out of no where I get an email saying I violated their policy and they immediately closed my account. I have been back and forth with customer service they can’t tell me what I did to violate their policy but they did state I can never open an account with them again. They have also not given any clarity on releasing my kids money. This is a total and complete scam and their are so many options other than copper that are so much better..Version: 4.2.0
✓ No live person No helpIt’s been a week since I had my card and my children's card gets declined when they want to use it although he has money in it. tried chatting because there’s no phone number for customer service and even during business hours it says live agent only available business hours. Horrible experience so far. Updated review: I finally got the card to work I will only raise from 1 star to 2 stars because I have they no customer service line and it’s very difficult to get a hold of anyone. They need to fix customer service.Version: 4.19.0
✓ Do not get this app they will screw you overI’ve been using copper a little over a year and haven’t had too many problems with it until a transaction came through for 94$ and it put my account in negative , I’ve tried contacting copper and no response. It said it was taken from Apple Cash but my Apple Cash is shut down and can’t send or receive money. Apple Pay support said they saw no transactions and that my bank had to fix it . Copper just keeps ignoring me and doesn’t even have a actual support number. Save yourself the trouble and use your local bank ..Version: 3.17.0
✓ This is a waste of time!!The app overall is just a waste of time, first off ive been looking for a survey i can complete but it keep redirecting me saying things like “sorry this survey isnt for you.” Then i have to go back and fill out the same 5 questions ive been asked repeatedly. Also the app rewards for completing a certain level on a game/app doesn’t work! This app is full of lies.. and impossible tasks. Also! Think about this, if i downloaded this app because im broke why does it have things you have to purchase in order to get points?? If i had money i would buy the things i want with it.. not buy points and get less currency..Version: 4.22.0
✓ Terrible customer serviceTried to set up for my daughter. We are currently using Greenlight and was introduced to the app in her class. I downloaded the app and tried to set it up with the intent to switch from Greenlight to Copper. Apparently there was a problem verifying my data 😧and they were unable to set up the account. So I tried to get some assistance. All correspondence is done via email and bot responses. So I can not find out what is missing and fix it. Btw I have excellent credit, multiple bank accounts, my daughter is on my credit cards, I am a US citizen, submitted a photo of my drivers license. I have never had a problem being verified for a bank account. So obviously there is a simple mistake on the app. But again. There is no one to call to resolve. Only bot email and chat..Version: 4.1.0
✓ Good but some problemsSo first I 13 year old male used it for the first time very good then we were just waiting for the card it didn't even come and then that's when it started to go down hill. So I always used apple Pay for irl transactions and I went to a store like I do every week with $50 in my account. Not only did it not work it took the 50 out of my account the transaction was 15 and my mom did not take it out so please explain that..Version: 4.10.0
✓ Please don’t use this banking systemWhen I first got copper I was so excited! But as time went on I realized one of two things, this card keeps failing almost every time I try to pay for things. And the register person will say that it failed, then the money will still be taken from my account and it will say pending for a while. And eventually transaction failed. But my money is still gone and it has only once come back to my account. Or I pay for something online and it says pending, then it will say transaction failed and somtime so sufficient funds if at the moment( when I first orders the thing) I had enough money, but now I don’t. And I never get the money back, I have wasted hundreds of dollars from using this card. So please don’t get it..Version: 3.17.0
✓ False advertisementI’m a kid that heard about this thru social media and after hearing I could earn gift cards I decided to give it a shot. Now it claims that you don’t need a parent to play the games and surveys to earn creds which go into gift cards. After I set up my account there was barely anything to do and everything involved getting a parent involved and signing me up for a debit card, no games, no surveys, no gift cards. without signing up with a parent, and from what I can tell on the app I don’t even know if that’s the case it my just be a feature that does not exist, either way they should have just started with that you need a adult to sign you up for a debit card for that feature to work..Version: 4.18.0
✓ Horrible Experience!My son and I were with Copper for over 2 years. In that time his card has been hacked three times. The second time it happened they completely closed his account without any forewarning or communication. Luckily, they were able to reopen it without too many issues. However, the third time he had an unauthorized transaction was 2/6/23 in the amount of $604. When I reported it through the app they again closed his account without letting us know anything. At this point, it is 4/4/23 and I have emailed them at least 20x trying to get this resolved. All they have said is that they’re investigating it. It’s been almost 2 months with very little communication from them, no updates and no results. As of right now it looks as though my teenage will never get the $604 he worked to save 😡 I DO NOT RECOMMEND THIS COMPANY.Version: 4.8.0
✓ Please just go with a regular bank, one with in person branches!I really hate copper, like it was really, really great in the beginning, but I had to move my money into a Chase account because their app got really buggy. First it was the taking forever to get allowance, then sending allowance several times in a day, now allowing charges to take the account into the negatives when it previously did not allow it to do that My recommendation? Go to an actual bank, with real branches that you can go in person to to deposit and withdraw money. Banks like Chase and Truist (Merger between SunTrust and BB&T) will always have someone waiting in line and have 24/7 phone customer service just in case something goes wrong..Version: 3.17.0
✓ One problemI have been using Copper for quite some time and it's an amazing app trust me but the thing about it is every time I'm trying to make an offer for some coins or what you call them. I try to do a survey but It never works out. It just leaves me on a blank white screen and I don't know how to deal with it I've tried fixing my internet but it still leaves me at a blank screen and it still is leaving me confused about what the problem is. Please notify me if there is any bug with the survey because mine is simply not functioning properly. Also, I'll say it again please notify me. If there is any update on it I would like to know how to fix my problem with the surveys..Version: 4.21.0
✓ Something seems off with the “Creds”App seems fine and easy enough to use, but I have a issue with the “creds” system It seems fine on the surface, complete small tasks and earn “Creds” that can later be rewarded back as actual money. However, after doing several surveys and waiting several days, I still hadn’t got my reward. I tried to get help but their A.I. helper was stuck in a loop explaining how the “Creds” system worked rather than helping me figure out what went wrong. I tried to get human help but they apparently don’t have a human help team. Rather Disappointed.Version: 4.21.0
✓ New update is terrible.The only decent way to actually “earn” credits before was through surveys. Both my friends and I only managed to make earnings that way, actually. As the game option takes way too long + deadlines are WAY too short for the amount of tasks given. Or you have to spend money through subscriptions to earn. (Very inconsiderate especially if this is targeted at young kids and teens.) How convenient is it that they removed the survey option now and only once in awhile offer an occasional survey which almost always ends up being “not right for you.” Total scam of an app..Version: 4.22.0
✓ Takes WAY to long to even get a surveyI had copper for a few days it seems fine but it feels like I’m spending more time putting in the same information before I even get to the survey. I could maybe even be in the middle of a survey and then Copper closes my survey and tells me that the survey “Wasn’t right for me” then tries to compensate by giving me a single cred. I feel like y’all should try taking in the information ONCE instead of having people put it in multiple times at once and then kick people out saying the survey isn’t right for us..Version: 4.22.0
✓ This bank is horribleMy son tried to buy something the card denied it 2 times and could not purchase the items because copper denied them. Than he had no money on his account because the transaction are no pending. The worst part is trying to talk to someone at the bank the only response you can get is through email and says pending transaction will take up to 7 days to fall off so now I’ve either got to pay more fees to instantly transfer money to his account or let him have no money for 7 days of which I’m sure they are making interest in there account...Version: 3.17.0
✓ ScamI set up the account and it wanted me to transfer some money, I did. I never received the card. The email not just keeps asking if I still need assistance even though I have replied several times. Then I get an email that my account was closed due to violation of terms and conditions, which I was trying to close the account and get my refund anyway. But the account is closed, I have no response about my refund and there’s no actual person to speak with to resolve this. And the only response I will get here “please contact us at this email”. Oh, you mean the one that won’t respond to me responses. Ok, will do. Awesome job on worst customer service ever and scamming people..Version: 4.3.0
✓ Copper Card for teens is a scam.Copper cards are meant to safe and convenient for teens but they are completely the opposite. They have multiple issues that need fixing and are also very very limiting. This card company does not give a proper phone number in order to get in contact with the higher ups when you have an issue. The support within the copper app that is supposed to help you can only understand so much. Concerning one transaction that was made while I wasn’t aware, I was never given any information about the money that was taken out. They never explained how the transaction was made while my card was turned off and they didn't give any details on what the transaction was spent on or what location this transaction was made. They only gave me the exact time of the transaction and how much was taken. I wasn’t able to click on this transaction like the rest of them that were previously made and the support was unable to help me look any further into what happened. I would think twice about signing up for a Copper Card because they are no help when it comes to fraudulent activity and are very questionable..Version: 3.15.2
✓ Everything was fine until …Everything was fine until card was lost for the first time and 3 months later still no replacement card. I contacted customer support on numerous occasions and they keep regenerating a new number in hopes of a replacement card finally showing up in the mail. They have no phone support so everything is via email. That is the main reason people sign up for this app in the first place, a card for their child. Whoever is reading this, if you think your child will not lose their card think again. When that happens if you need a replacement card, I truly wish you the best of luck..Version: 4.0.0
✓ HORRIBLE READ BEFORE STARTING!!Recently it was my birthday & my mom signed me up for copper so I can start a little savings just because I turned 15 & soon I’ll be able to have a actual savings account ! My mom deposited 30$ In my account so I bought bath & body works dor pick up right? HERE IS THE WEIRD THING the copper thing kept my order on hold that has never happened with any other of my cards so I couldn’t get my items ! I couldn’t buy anything now my card is “info unavailable” & I can’t see my card info this whole app is a scam!! If I could rate it 0 stars I would ! The support team is trash YOU CANT EVEN CALL ANYONE YOU HAVE TO LITERALLY JUST EMAIL & THEY TAKE FOREVER???.Version: 3.16.0
✓ Paid for subscription but I can’t get any helpI got these for 3 of my kids but never received cards for any of them. There chat box tells me to reorder and cancel the original card that never arrived. They charge you to get a replacement. There is also a virtual card so I can use the number for purchases but I can’t find that either. They said I should have her card by 7/18 but no date for the other kid. And I can’t get ahold of customer service to help me. Through the “bot” a trouble ticket was made but did not fix anything. I received an email to rate the customer service rep from the phillipines that was assigned to my account. I NEVER WAS CONTACTED IN ANY WAY FROM THIS PERSON! Still haven’t received any cards and I can’t find her digital card either or anyone to help me. Currently emailed support and they did reach out so hopefully they will eventually get there cards..Version: 4.13.0
✓ NEVER GET COPPER!!!!!I’ve had it almost a year, and it seems great at first, but don’t be fooled. You can’t speak to a human only a robot, and the robot is zero help at all. I recently had some money stolen off my card, and I had no way to dispute it. Usually there’s a button to dispute when you click on a charge, but there wasn’t one on the charge and the robot wouldn’t let me dispute it. I’m now out money and Copper doesn’t care. They also require parent permission to connect it to Apple Pay. I also couldn’t find out how to get a direct deposit slip for my job. I wish I could give zero stars!!!.Version: 4.22.0
✓ If I could give it a zero I wouldThis app is horrible I got scam because somehow my credit card information that leaked so I cancel it delete it nothing to use anymore get a new one and as soon as I activate it someone already has my new information someone already tried to take money out it is stupid you cannot move your money into a bank account unless you’re over 18 and you cannot move money into your copper account unless you’re over 18 and you can’t withdraw any unless you were over 18 which makes no sense because it’s banking app for teenagers do you know people below 18.Version: 3.11.0
✓ My issue is with linking accountsI used this app because my daughter was going out of town and she could have some kind of an account without having a wad of cash. Ok so I link to my credit union on May 25. I understand Memorial Day weekend was coming up but the funds are still in transfer from my credit union. There were two full business days before the weekend, don’t get me started about Saturday not being a business day but as of today the funds are still in transfer. But no problem transferring from my debit card that includes a fee, that is instantaneous! I understand the app needs to make money but come on man!.Version: 3.16.0
✓ Copper deceives teensFor a company that touts itself as educating teens and teaching financial literacy, Copper happily deceives teens and steals their personal information. For an account that supposedly earns a “5% savings reward” expect a trivial amount of money due to Copper’s deceptive method of calculating such reward which is buried in the terms of service. Why not share how this reward is calculated with teens so that they can become more financially literate? Because Copper would rather let teens think they are earning 5% when they are actually earning much less. Copper’s recent addition of earning “credits” in the app is somehow even worse then their deceptive marketing tactics regarding interest rates. Asking teens to give up personal information for fractions of a cent is not financial literary. This practice nearly robs them of their privacy and data while lining Coppers pockets. If you are interested in learning about financial literacy, I would recommend reading Copper’s terms of service to learn about all of their deceptive marketing. Steering clear of Copper will leave you more financially stable and economically literate. A word to Copper: the best way to teach teens financial literary would be to be more transparent in your practices instead of hiding behind deceptive marketing designed to trick teens. ~a financially literate teen.Version: 4.22.0
✓ Chatbot supportWish I could give zero stars. There was fraudulent charge attempts on my teen’s card. Trying to resolve it via chatbot and email was comically horrible and useless. After a week of back and forth trying to get enough information to actually know what the issue was and address it, they just closed my account and told me to take a hike saying I violated some unspecified term of service. Worst customer support ever experienced in my 45 years. Please don’t waste your time with them. I thought it was a good system for our kids, but you are screwed trying to deal with any problems that a preprogrammed chatbot can’t give you the answer to..Version: 4.17.2
✓ Games won’t workSo I’m enjoying copper for the most part I think it’s a good way to get some money but I have one problem when I do the games for coins (I did the color water sort) and when I made it to level 11 I went to copper to get my prize but it didn’t work. Im 40% sure I might be doing it wrong but it didn’t give me clear instructions on what to do after I made it to level 11 PLEASE HELP Also 1 more question. Do you only get to do a certain amount of surveys per week or what?.Version: 4.18.0
✓ Won’t explain why….Set my 15yr old daughter up an account it took extra long for her card to come in with her name on it ( she was super excited about that ) When the card did finally arrive we activated it and I transferred her a little bit of money. The next day I checked to see if she has used said money only to find out that the account has been permanently closed citing that we violated the terms of service and if we felt like it was an error to message support. I messaged support to get the same generic closed due to violation of terms. When I advised all we did was open/activate/fund the account how is that a violation??? I was told they do not know it was decided by their compliance team….. so why tell me to message support of support can’t help….. apparently there’s no way to get in touch with compliance to see why either and to top it all off she never got to use the card and my money is still gone/on it!!!!!!.Version: 4.1.0
🙂 Copper - Bank & Earn Money Positive Reviews
Copper - Bank & Earn Money works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Copper - Bank & Earn Money.
⛔ Copper - Bank & Earn Money Problems
