- 38.3LEGITIMACY SCORE
- 38.8SAFETY SCORE
- 17+CONTENT RATING
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GE Profile Opal App Complaints & User Negative Comments 2024
GE Profile Opal app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using GE Profile Opal? Can you share your negative thoughts about ge profile opal?
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GE Profile Opal for Negative User Reviews
✓ App is clunky, but it works.If you manually turn on the ice machine, it will forget your scheduling until you turn it on again. Huge fail - could EASILY program this fix.Version: 1.0
✓ Doesn’t connectKeeps saying searching for appliances. Won’t connect..Version: 1.0
✓ Figured out how to use Schedule!I love the ice maker but like many others I had trouble getting the schedule to work thanks to a total lack of instructions and pretty bad UI. Here’s what you need to know. Dark squares are “off” and light squares mean “make some ice!” But nothing happens until you SCROLL UP on the schedule screen and reveal the secret switch “activate schedule” which must be moved to show green!! Other helpful hints I’ve picked up by spending way too much time googling this issue. 1) The app checks status at the top of each hour and applies what it finds. 2) If you touch the button on the machine it overrides the schedule until you go back into the app and re-activate the schedule. Good luck and happy ice to you!.Version: 1.0
✓ Don’t workThe App will not work.Version: 1.0
✓ Need to use smart hq app insteadI couldn’t get this app to work but the smart hq app does work. Be sure to look at the back right corner of the ice maker to get the password and model number..Version: 1.0
✓ Terrible AppConfirmed we have correct model for this app. So, we’re able to connect, but useful function of scheduling continues to turn off, so schedule does not work as expected and if I have to babysit, it’s not useful. Also, ice maker turns off randomly when app installed not sure of connection to app but will monitor. Quite disappointing that GE would put out such a useless app, I will definitely keep this in mind with future purchases..Version: 1.0
✓ Barely FunctionalExpensive ice maker makes delicious ice. The app is awful. I will spare you the insults over the number of times I have had to reconfigure the app to do anything. Night light and other “features” are poorly implemented and often don’t function as expected. This ice maker is expensive enough, for GE to put out a fully updated and functional 2021 version of this app..Version: 1.0
✓ Doesn’t connectEven with the app searching for the ice maker with it sitting ON it, NEXT TO it, or inFRONT of it, it cannot locate the Opal Ice maker. The “vesion” (their spelling) 5.0 is listed as an update, but won’t allow a click. Good thing it runs w/o an app because it is worthless.Version: 1.0
✓ Wrong app for profile ice makerIf you have the new GE profile nugget ice maker, this app does not work for it. It will not connect to the machine. You need the SmartHQ app for Haier US appliance solutions. After downloading this and registering an account, set up went easy with step by step on screen instructions. Like to get to the wifi on the machine you have to press the power and light buttons together for 3 seconds and then the wifi signal indicator lights up. After having trouble shot this machine for a good 30 min with the wrong app and then that little wifi indicator lit up when using the right app, it was a small yet significant feeling of triumph over the forces of bad quality control and instructions provided with products by so many companies now days..Version: 1.0
✓ This app doesn’t workOnly the original app from FirstBuild works for me. Connected instantly to my machine, and works perfectly. I have no idea why this one doesn’t work considering everything says that it should, and it’s supposed to be made specifically for this machine. The only reason why I had the FirstBuild app was from my first machine, which I loved and unfortunately had to replace. So glad I kept the app, since this app NEVER connected..Version: 1.0
✓ On off button has zero feedbackThe On/OFF button has zero response even though there is good power connected to the device. Its beeb this way from day ONE. App is not able to toghle it ON either. I havve to blindly press the physical round button 5-10 times before i see any response. Poor product all around..Version: 1.0
✓ Doesn’t workI have connected to it the opal successfully multiple times on different Apple devices and it never comes on when it is suppose to..Version: 1.0
✓ SchedulerOperating the power button manually deactivates the scheduled run times. Very frustrating..Version: 1.0
✓ Very little effort put into this appThere are grammatical errors, dead links, buttons that don’t work... just release the api and kill this app - you don’t know how to build apps.Version: 1.0
✓ So far behindConsidering how expensive the ice maker is you would assume the app would be at least semi functional. But you would be wrong..Version: 1.0
✓ Does not work. Won’t find Opal Ice MakerFlat out doesn’t work. It just says “Searching for Appliances”. That’s it. I have deleted and reinstalled the app twice now. Rebooted phone. Unplugged the Ice Maker. Powered off the Ice Maker. Nothing works. I did notice when I hit the Menu button, followed by “App Info”, it says the current version is 1.0.0.1 and there is a new 5.1.0 update available. There is an “Update” button, but tapping it does nothing. It also says the Bluetooth and Firmware versions are 0.0.0.0. I tried calling support. Was on hold for 30 min. Pressed option 1 for a callback when an agent was available. I got a call back several hours later. To a dead line. I answered and nobody was there. I stayed on the line for 6 min and there was still no agent. So, I hung up. 🤷♂️ Glad I received this product free to review. For sure, if I had purchased it, it’d be going back for a different brand... This app is worthless..Version: 1.0
✓ Don’t bother - save phone spaceThe best part of the app is turning on the night light. Who programs this stuff?.Version: 1.0
✓ Wrong app for Opal 2.0For the Opal 2.0, you need a different app. It is called SmartHQ 👍.Version: 1.0
✓ Won’t connectNot sure how you can make an app this bad and useless. Obviously, GE doesn’t care as the reviews are all horrible. The troubleshooting section on trying to connect is awesome....Version: 1.0
✓ Doesn’t workIt connects but the schedule tool doesn’t work at all. SmartHQ will also not work as it needs a WiFi and opal 1 with round button is Bluetooth only..Version: 1.0
✓ This app is trashThe opal never connects. The schedule feature doesn’t work. It’s simply trash..Version: 1.0
✓ MehAlmost worthless. Doesnt do much. Problems connecting..Version: 1.0
✓ Has Potential. Flat out doesn’t work.Okay, sure. Some of it works. But the scheduling, the only real reason to have the app, doesn’t. It constantly resets the scheduling to off, even tho I never touch the thing. It resets daily. Lots of other small things that are wrong with the app. Get a real UX designer on this thing and fix the bugs..Version: 1.0
✓ Doesn’t work!Totally worthless. Can’t even turn off the light..Version: 1.0
✓ Product is great, app is horribleThe ice is awesome but the app keeps resetting schedule and won’t upgrade to the new software even though says an update is available..Version: 1.0
✓ Doesn’t workCan’t get the start/stop making ice button to ever work. Schedule doesn’t work. Poorly designed app with lots of issues..Version: 1.0
✓ No App InstructionsThere are no instructions on how to use the scheduling feature. If I tap a block does that mean the device turns on at that time or off? Who knows..Version: 1.0
✓ Won’t find my ice makerTried a million times, what a waste, why have apps that don’t work.Version: 1.0
✓ Help!My ice maker is in version 1.0.0.1. I see a version 5.1.0 in the app. No matter what I do, the link is greyed out and I can’t update. I know there has to be huge improvements in the later versions. Help!.Version: 1.0
✓ Why give wrong instruction on a brand new product!Previous reviewer said it perfectly. System will not connect to the app directed in the user manuals and paperwork provided. Once you download the other home app that provides access to GE appliances everything links up and works accordingly. Very sad that companies release brand new updated 2.0 products with such poor quality control. I wasted almost 6 hours messing with the app provided in the manual with trust in GE..Version: 1.0
✓ InconsistentIt’s nice to be able to control the machine with the app, but the problem is, it never stays connected and remembers the schedule. It’s useless if I have to connect and reset the schedule every day!.Version: 1.0
✓ Wow, could the Bluetooth connection be any worseWe had trouble with our Opal on day one. It would make ice, then go into a mode where water would run right into the ice bin and melt all the ice. I called customer service and they told me to download the Opal App and set up a schedule to have it turn off for a while since the system sounded like it was “freezing up”. So they told me. Downloaded the App, set up a schedule and went to dinner. Came home and now the Bluetooth won’t connect so now I have no control over the device and schedule..Version: 1.0
✓ Sunset? Abandoned?Seems like this app has never been updated and has been abandoned or sunset. Doesn’t work at all..Version: 1.0
✓ Schedule function needs workThe scheduling function never seems to work properly. Is constantly switching to inactive. Seems like something that could be easily fixed. Please fix this, as the scheduling feature is the only reason I would ever use the app..Version: 1.0
✓ Schedule won’t remain activeDecent app however the schedule will not remain active which results in no ice making. I don’t want to just let it run for obvious reasons..Version: 1.0
✓ Dosent workThis app just dosent work at all. Ice maker works fine but even when connected to the app the controls don’t work.Version: 1.0
✓ Waist of timeI downloaded this app for my Opal ice maker side tank kept on loading over and over again and nothing happen.Version: 1.0
✓ GarbageIce maker it’s self is nice! The app on the other hand is garbage. App os way out of date, even the app tells me so but the update button doesn’t work. App is slow and clunky and doesn’t control the ice maker at all. Just use the ice maker manually and forget trying to use this app..Version: 1.0
✓ Love the machine hate the appI can be standing next to the machine and the app can’t find it- this is by far the worst experience I’ve had with an app.Version: 1.0
✓ Could be cool if…Could be cool if it functioned in any way whatsoever..Version: 1.0
✓ App is worthlessOnly download is version1 but it says version5 is available - but you can’t update. Schedule doesn’t work and then doesn’t show at all. Feedback button doesn’t work- only rated one star because zero stars isn’t available.Version: 1.0
✓ FrustratingSo far this app has been a big fail. It’s hijacked my icemaker and disconnected. It won’t re- connect with my bluetooth and won’t let me change or control my icemaker! Even when I shut down and delete app and data I still can’t get control. I call it evil Ursula lol. Until it’s fixed it’s a 1 star..Version: 1.0
✓ Read this. This app is for older version. Newer units are wifiIf you have a newer Ge profile opal 2.0 ( no round button) then you are using the wrong app. It will never pair as 2.0 units ate wifi. Download SmartHQ. This is the new app for all ge appliances. There is a wifi ssid and password on back on the unit. Write it down or snap a pic as you will need it. Works great and you can turn on or off from cloud, check status, schedule, and control led light. Stop banging your head with the wrong app. The instructions are terrible and all the videos are for old devices. Frustrating to say the least..Version: 1.0
🙂 GE Profile Opal Positive Reviews
GE Profile Opal works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact GE Profile Opal.
⛔ GE Profile Opal Problems
