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Sound XP App Complaints & User Negative Comments 2024
Sound XP app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sound XP? Can you share your negative thoughts about sound xp?
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Sound XP for Negative User Reviews
✓ Doesn’t connect to speakersLike everyone else says, this doesn’t connect to the speakers. Complete trash system with zero support..Version: 2.49
✓ Not workingI have had to delete and redos load the app multiple times about once every 5 months because it will get to where it won’t let me connect to my speaker but this time I deleted it and went to re download it and it won’t redownload idk what’s going on but I need it foxed ASAP I have two ion total supreme speakers built into boxes and I can’t control my volume or bass without this app.Version: 2.49
✓ HelloThis application does not have the option to add effects to the voice for professional singers, only a basic update option. I think there is still a lot to be done to develop this application..Version: 2.49
✓ Works with ION Pathfinder 4, but room for improvementCostco recently sold a ton of Pathfinder 4 tailgate loudspeakers for $90; a very good deal. The Sound XP app controls the PathFinder’s audio settings. The app works fine on my iPhone 8 though the interface is a little wonky and takes some getting used to. Once you figure it out, which won’t take long, you’ll appreciate being able to adjust high, low AND mid frequencies via your phone. (Note: you are NOT able to adjust the Mid freq’s on the speaker itself.) Plus, you are able to change FM stations from the app as well. In other words, by using the app, you can control nearly all of the speaker’s features except the bottle opener. Knowing the convenience the app brings, I would not purchase any other ION speaker that did not have a compatible iPhone app with which to control it. Only 3 stars because the interface needs some refining..Version: 1.9
✓ Don’t work !Tried it on two different ion PA Premier and didn’t work..Version: 2.42
✓ App is fcin trashDon’t waste your time on this garbage app. Doesn’t connect to speaker and it doesn’t work so don’t waste your time and I advise you return your speaker as well just overall low quality garbage..Version: 2.49
✓ Not impressedIn order to use the app you must be connected to at least the internet or else you can’t use it. I had planned to use it somewhere I didn’t have service to control my speaker but now I can’t . Seeing as the speaker and phone must connect using Bluetooth I don’t understand why I need internet pretty much makes the app unusable..Version: 2.18
✓ Doesn't work with new iOSLocation services changed with new iOS update, making it impossible to get past the "Bluetooth & Location" screen. Please fix!.Version: 2.49
✓ WorthlessI hook everything up for the speaker as well as downloading the app my speaker kept cutting off after 20 minutes I turn it back on it did this like three times. Then I decided to uninstall the app and boom the speaker did not turn off at all. It would have been nice if the app work so you can have a way to control the sound. For spending $200 on a speaker it should have a remote. Speaker is good but the app is trash..Version: 2.24
✓ Consistently TerribleI wanted to enjoy my Ion Prime PA but since the day I got it out of the box it’s been a a struggle. Bluetooth disconnects, app will not sync. I’ll have the volume up to the top on my phone and with the ION…still not much sound. I try to use the Aux, doesn’t recognize. I bought this in August and want to return it as I’ve been so frustrated. The app should work better and is clearly a mess.Version: 2.24
✓ App is FlawedAfter disconnect. The app doesn’t sync anymore unless I reinstall the app Everytime!.Version: 1.0
✓ The app doesn’t connect to the speakerThe controls that the app gives you access to do not change on the speaker. For example turning the lights off in the app doesn’t turn them off on the speaker. In addition to that there is no power on / off button in the app. That would be very handy..Version: 1.0
✓ F RatedWhat an absolute waste of time and money. For starters, the Bluetooth works whenever it wants too. The instructions make perfect sense only when the device is working. Tech support is a joke. Fella on the phone from technical support said and I quote “Bluetooth is easy to use, so I’m not sure why your device won’t work”… no kidding Sherlock. He also said it was not a warranty issue. Just dumb. I tried three different phones, none of them even detected my ion pathfinder… ION, your fired..Version: 2.24
✓ HorribleThe app crashes every time I try to open it.Version: 2.24
✓ App won’t run without your locationApp won’t run unless you share your location. Why do they need this information??.Version: 2.18
✓ Severe security flawThis app shouldn’t be published. The complete lack of any type of security controls between the app and the radio should be recognized. In a multi-tenant environment, anyone can control anyone else’s radio within Bluetooth range (ie: sitting by the pool on vacation). This was as simple as scanning for a radio, finding it, and connecting. No security whatsoever. At the very least, the radio should have a way to disable this feature. Besides this, everyone else’s review is correct. It only works the first time. You have to remove the discovered radio each time between power cycles, since it won’t reconnect to any previously discovered radio. Nice gimmick but the performance and lack of security should prompt apple to pull it from the store..Version: 1.8
✓ IonGarbage app.Version: 1.0
✓ BT does not workConnected speaker, features don’t work, speaker doesn’t work with BT, a.Version: 1.8
✓ WASTE OF MONEY AND TIMEDo not buy these speakers. Absolutely trash never able to connect the app is no help just a bad experience over all. In My opinion , get anything but these garbage speakers..Version: 2.37
✓ Girlboss?This app is honestly kind of girlboss. Like it actually kind of slays. I don’t know why people hate it so much, it just needs to develop a little more );.Version: 2.24
✓ App ruins party light feature.App always ruins lights on the PA. Lame. Update app so my 200 (x2) speakers work again..Version: 2.42
✓ Bad speaker + appThe app is trash, doesn’t work at all. No purpose of using it.Version: 2.18
✓ Pls look into the app for Apple UsersHi I am a proud owner of the Ion Explorer but as an apple user I have been experiencing some problems with the Bluetooth connections which is inconvenient. 😑.Version: 2.49
✓ Cool idea but works terribleAwesome idea, everything this app is set up to do is a low budget working musician’s dream. Set up, sit down, equalize and adjust mics and master etc, perform. Perfect, right? But it only works about 10% of the time. Plus, the drop down menu for sound presets is blank, you have to select the style (rock,Jazz) totally blind, and then see what you got lol. The volume, eq, and radio controls only work occasionally, otherwise the device ignores the changes. Oh, and the light pattern selections don’t actually make a difference. For example, selecting “color cycle” will give you any of the selections at random, or you can hit the same selection 4 times to scroll through all of the selections lol. It doesn’t make sense. Good idea developers, but pleeeeease update and fix!.Version: 1.0
✓ Pretty Cool App, But…My ION Game Day Party is not connecting to the app. Like it will connect for a few seconds then just cut off and won’t connect again. UPDATE THIS PLEASE!!!!!!!!!!!.Version: 2.42
✓ Doesn’t support Ultimate echo or light control.When I connect my Ultimate it only shows radio and EQ like it was just a portable speaker..Version: 2.49
✓ App doesn’t stay connected.Every time you close the app and reopen you have to reconnect the speaker. Please fix. App looks great when it works..Version: 2.49
✓ Extremely DisappointingI was able to get a pathfinder 4 on sale for only $89 and have really loved the device. The radio is great and clear Bluetooth music comes across completely perfectly (not to mention the bottle opener). But this app is the most under-developed utility app I’ve ever used. You must uninstall it every time you want to connect and reinstall it/go through setup. Even then you only get functionality about 1/3 of the time. I originally downloaded the app to change the colors and possibly alter the mids since you can only change the hi and low from the speaker. But I couldn’t even get the app to work without crashing or disconnecting. Don’t waste your time. If you have the pathfinder 4 just enjoy the bass and wireless charging, forget about the app..Version: 1.9
✓ Don’t change the namePretty garbage. Finally workingish though. Delete app, forget speaker Bluetooth on phone, turn off BT on speaker, turn off speaker. Install app. Turn on speaker. Turn on Bluetooth on speaker. Don’t connect to Bluetooth though. Open app. Tap add device (if you tap start here, it tells you to tap add device after because the UX is moronic). Just add the thing—if you change the name of your speaker it won’t work. Then hope it quickly flashes and lets you into the settings for the speaker. Now you can disable the awful voice announcements. Also, if you email Ion they’ll email you a week later saying “we should have replied, check your spam folder”. Of course your spam folder will be empty. lol Ion come on hire a competent PM, UX designer, and a full stack dev or few eh?.Version: 1.8
✓ Better to Change the Settings IRLApp doesn’t even register that my speaker is connected to my device. Still asks to enable Bluetooth. It’s just better to go up to your speaker and manually adjust each individual slider on the back..Version: 2.42
✓ Problems with AppI’ve had the same problems as other people with this app. I’d delete. Reinstall. Repair. Would have to do this every time. I’m surprised the manufacturer hasn’t replied with a simpler solution. You need to be connected to bothPathfinder 4 and Pathfinder 4_BLE (or whatever you name your speaker). The former allows you to play music. The latter is what allows you to control the other functions of the speaker. Leaving the rating at 1 since this isn’t intuitive and the manufacturer/developer never chimed in to explain this..Version: 1.9
✓ PooLiteral poo, not worth phone space. dog poo.Version: 2.24
✓ Old version was betterUsed to be able to control volume of mic and sound independently. Now mic over powers the sound. Horrible update. Please fix.Version: 2.18
✓ Horrible and do not trust itDownloaded the app tested it and it wanted to know my location to proceed. The app was deleted instantly and the speaker was returned the next day. This is a sound app and it does not need to know your location. You are forced to allow location otherwise the app will not proceed to your speaker settings. Since it was forcing location info, I deleted the app in 5 minutes and returned the speaker next day. I will never buy a ION product ever again. Thank you ION for such a horrible experience. I wonder what other info it tries to capture in the background. Stick with Bose or JBL speakers..Version: 2.24
✓ Great Speaker bad appThe app does a disservice to the great sounding speaker. I’m on my 3rd generation of the speakers. The add on of the qi charger had me holding in yo this version. I just eidh the app wasn’t so hard to get to work. I’m connected to the speaker as the app searches for it..Version: 2.24
✓ Inconveniently DisconnectsIt’s ok when it works but the app often disconnects from the speaker and then I have to go through the entire adding process almost every time. Hoping they can fix the issue with a firmware update.Version: 2.49
✓ App is lackingSo my speaker lets me set presets for different things. I assumed I could customize on the app. NOPE. Has to be done on the speaker itself? The app is absolutely useless. 😏 no features like every other speaker I’ve owned. It looks like a high school project someone didn’t finish..Version: 2.37
✓ Huh? Broken App!I am using a Brightmax and the color switch mode is broken! It won’t allow me to change the colors! The EQ settings also seem to vanish the moment I leave the menu. Without these 2 functions the rest of the device can be controlled with the buttons! So what is the point of this app if it is unable to do that which the physical buttons cannot do?! We need fix please!.Version: 2.24
✓ Battery and volumeI got 2 Game day party speakers because they connect to each other… Only after a year or so it would no longer hold a charge and the volume goes in and out. For the speakers to be $120 each it’s not worth it at all..Version: 2.49
✓ Won’t open without location services onSays developer doesn’t collect or use data, but app won’t even open unless location services enabled. REALLY NOT HAPPY.Version: 2.16
🙂 Sound XP Positive Reviews
Sound XP works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sound XP.
⛔ Sound XP Problems
