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Spectrum HOA App Complaints & User Negative Comments 2024
Spectrum HOA app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Spectrum HOA? Can you share your negative thoughts about spectrum hoa?
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Spectrum HOA for Negative User Reviews
✓ Horrible customer serviceSpectrum has the worst customer service. All they provide is an email to contact them or management, then no one ever calls back. They're ON-POINT with hitting residents with violations, but the communication from us to them is a mess, or rather, non-existing. Then billing... I set up my account to have recurring payments cause I don't have time to be checking all my billing accounts every day of the month. Now I'm getting charged monthly for my quarterly assessment. I've been over-charged $1,300 over my annual dues and no way of recovering that money. I'm overpaid by over 3 yrs. I NEED A PHONE NUMBER WHERE I CAN REACH SOMEONE ABOUT THIS!!.Version: 5.7.1
✓ HORRIBLEYou can’t login in the app and make the payment!!.Version: 8.0
✓ Trash!!!This all is just terrible! The HOA to preserve at culebra is complete garbage. Our pool has handful of people blasting music every weekend till midnight, I’m sure it more non residents than residents at the pool. The HOA doesn’t care so why should we pay fees if you can’t take care of your property and residents. What is the point of having an app and and HOA if you don’t follow through. Do better!!!!!.Version: 7.9.0
✓ Crashes on Start Upon Fresh InstallWon’t get past splash screen. Reinstall achieves nothing..Version: 7.11
✓ Help PleaseThis is my first time registering for the site. Never received an email confirmation so I’m pretty much stuck at this point!.Version: 7.9.0
✓ Worthless AppHave tried multiple times to log in and set up account to pay quarterly dues. Does not work. I see that others have had same issues..Version: 5.7.2
✓ If I could give zero starsI have been living in a community managed by Spectrum AM for several years, and let me say while I’ve never had any real complaints a list Spectrum AM in the past other residents certainly have. Until my recent issue with Spectrum AM I thought the residents were just being bratty because they could not have their way. Boy was I wrong, Spectrum AM anything positive about spectrum and to be honest I thought the residents complaining where just being bratty. Well let me tell you they most certainly were not being bratty. Spectrum AM is a horrible HOA management company. I recently acquired a new neighbor about six months ago. When she moved in she had me questions about the neighborhood. At some point we got on the topic of the previous occupants of her newly purchased home and how they. Never moved their trash can from street view for nearly years. She went on to ask their race and stated she would not do that...well here we are 7 months later and her trash can has been outside everyday since then. Because she is the home owner and not a renter like the previous occupants I notified spectrum of this violation every day possible for 5-6 months and they have yet to do anything. No action has been taken and no fine imposed. When I file grievances no one will provide an updates on the status. They alway send me a system generated email and if not system generated it’s some sort of default template they send manually. The email states the issue has been addressed, but honestly how do I know that to be true without any follow up communication, complaint # or anything. What I do know to be true is that I personally submitted a complaint every day possible for 5-6 months with a photo and Spectrum AM has done nothing about it, because as I post this complaint the issue still exists. This company is not transparent in their actions. I would avoid moving into the next community of Spectrum AM is this managing company, because with no transparency you can’t really hold them accountable and without any accountability how do you know they are actually doing the job they’re paid to do. Such an awful experience dealing with this HOA management company. Who would have thought you need to check this sort of thing prior to buying in an HOA community. I mean, you literally pay them to enforce certain things set forth by your community. Things like enforce trash cans to not be in plain view. Honestly no other homes on the street does this. It just makes the whole street look bad, especially because you can see her trash can from the corner....what’s worst is I am right next door, what a sight and smell when I sit on my porch..Version: 5.2
✓ How does America let this kind of trash company operate?Stupid app, waste time, look like scam.Version: 7.11
✓ Frustrating appI deleted this very quickly, as soon as I figured out I could still use the website. Which is not much better, but is at least not taking up real estate on my phone..Version: 7.11
✓ No stars.The Ux of this app is terrible. There is no way to let me know that payments are being made late. There’s no way to adjust recurring billing easily. This should be easy to use. Literally just copy other apps and how they manage payments. It’s not hard to just copy someone else. There’s nonsense fees for paying. It’s 2023 there should be fees to pay virtual. No one has checks so please get with the times. The app is slow to use and doesn’t load stuff half the time. There also no actual thought put into the organization of this app and it was probably designed by some unpaid intern that was forced to deal with terrible requirements to meet the outdated scam practices this company uses..Version: 7.11
✓ Difficult to UseVery difficult to navigate within the app. Cannot see payment history..Version: 5.7.2
✓ No longer helpful*Cannot view attachments/images sent from Spectrum. *App doesn't save notes written to the HOA. *Doesn't send phone notifications for notes or "violations." Basically does nothing to help homeowners stay informed or in compliance. It has the potential to be very helpful but isn't being maintsined..Version: 5.5
✓ Lack of forward thinking and problem solvingWaterford Park, San Antonio, TX- Spectrum AM is currently our HOA. If you go to Spectrum's website you will see and hear things like "Legendary Customer Service, Community Oriented, Industry Leading" and "we are here to serve the people" Let me preface this comment by recognizing that we are in our first pandemic, but I also believe that one does not rise to the occasion one rises to their level of training. I will use one example of how Spectrum operates. A hot topic in my community is the closing of the pools during this Pandemic. Again, understandable. It is not the issue of closing the pool- it was the management of the situation. Back in late March as Fed, State, and CDC guidelines outlined the pool was closed. May 2020 the CDC, Fed, States have now released their control (of pools) and turned it over to the businesses. Spectrum is now scrambling to get a reopening plan/policy in place. This could have been done for the last two months. Now they are scrabbling to speak with lawyers, and this and that. At my place of employment we did similar things to mitigate risk, but we also thought to the future and developed our re-opening plan/policies. Spectrum showed a lack of being "Industry Leading" and "Legendary Customer Service." There is no question that Spectrum should speak with experts, but that should have been done months ago. I am 98% sure they were receiving calls/emails regarding this hot topic from our community, but still failed to act and think to the future. Other businesses and public pools are open with creative solutions for social distancing like mask policies, population control methods (dry erase sign-in boards with limited number of slots, circles on the ground), but Spectrum is just now doing this as we roll into June. This displays poor management and problem solving skills that are being expressed by customers with anger and disappointment via email/calls. Assuming the "IF" the concern is/was for a safety reason to prevent mass congregation of a community space....I would get it....but they left the the playground (with metal bars) open for potential group congregation. Spectrum's policy is spectrum's policy- but you cannot have one foot in and one foot out. That sets a horrible example. It shows laziness- it is easy to lock a pool, but harder to shut down a playground that does not have a front gate. It shows the lack of thinking of the problem in a holistic manner. In closing, I believe that Spectrum is NOT: 1) A leader in community orientation or customer service- for two months they heard complaints from members of my community and failed to solve the problem (put a re-opening strategy in place). 2) Industry Leaders- they just follow other HOAs and do not come up with creative/innovative solutions. 3) Serving the People. Very Respectfully, Tyler C.Version: 5.0
✓ Drunk cousin wrote this app as a college assignmentI would assume that the owners Drunk cousin wrote this app as a college assignment. This is by far the worst app I am forced to use. Buttons don’t work. It doesn’t provide feedback when you submit comments..Version: 7.10.2
✓ Needs improvementsA lot of links open an in-browser dialog. I’d rather everything be a native iOS app experience and communicate with any remote server via API calls. I’m also not a fan of how difficult it was to setup autopay. You have to manually input an amount. Why not be whatever amount is due?.Version: 5.7.2
✓ TerribleI can’t upload my home improvement request for weeks . I can’t reach anyone . It says download the app which I already have . This is absolutely terrible!.Version: 7.11
✓ Still Not WorkingThe app is not working at all. It’s been several moths since it worked. Useless..Version: 7.11
✓ Waste of Time/Doesn’t WorkHave tried many times to register on this app to no avail. Typed in all the required fields correctly (& even the optional fields) but the “Register” button doesn’t function…ever..Version: 5.7.2
✓ No landscape view?Seriously? An app that isn’t as functional as the website? Why would anyone use this? Why would any company have an app this pathetic represent them?.Version: 7.10.2
✓ Horrible AppThis app constantly gives an error. I can’t pay my HOA dues because when I go to put my address, it does not allow me to type in the field. The app takes forever to load when it does work. It deserves 0 stars. The website isn’t any better..Version: 5.4
✓ App is FrustratingPlease update and improve this App!!!!! I have been a home owner for 10+ years. This spectrum app is very frustrating!!!.Version: 7.11
✓ App is brokenI have t been able to successfully open the app since 11/21.Version: 5.7.2
✓ Dumpster Tier App & ServiceCan’t log into the app. Can’t get a password reset link to my email. Bill doesn’t have ANY contact info for company other than… a link to download the app. Getting charged with late fees even though I have auto pay set up, and can’t do… anything to address it because the app is absolute garbage and there is NO OTHER WAY to interact with the company. Not sure how this is even legal..Version: 7.8.1
✓ It doesn’t workI can’t even log in. After registration the button to submit remains greyed out..Version: 5.7.2
✓ Lost CapabilitiesAs a member of my HOA’s ACC Board, it is imperative that I have direct access to the community’s requests for property improvements. Since the most recent update to the app, this is now missing from my platform. I am mobile most of the time, so doing any of this on a PC is counterintuitive to my work. Please remedy this problem as soon as possible. The community is counting on my team and I to process their requests in a timely manner..Version: 7.8.1
✓ Don’t follow throughWe are about to hit a year buying our home and in that span of time we’ve had about 3 hoa managers! They are extremely quick to hand out violations but can’t get back to us ! Our pool is being taken over by non residents and spectrum believes cutting residents hours is solving the issue ?!! We have asked for a board to be set, so we as a community can stop the damages to our amenities since the hoa manager isn’t doing it and is ALWAYS on vacation! This is ridiculous. Be on top of hearing the owners out like you are on top of handing out all of these violations! Making promises and not following through with them when said they would..Version: 5.6.0
✓ AwfulTerrible app. Funny how every communication they send says download their app yet it looks like my 3rd grader could create a better app and website. Don’t waste your time!.Version: 5.7.2
✓ Spectrum App not working at allThe app is not working at all now. I don’t know if it was your update or maybe it’s not compatible with Apple’s recent patches to iOS. I used the app about 3 weeks ago and it worked fine, now when I run it it just closes. I tried deleting app, reboot my device, reinstalling app. Nothing!.Version: 7.11
✓ App no longer worksThe app is completely unresponsive to attempts to interact with the UI..Version: 7.11
✓ App that should have just been a websiteThis is a classic example of an unnecessary app that I'm forced to use. Most people are only using this app to pay their HOA fee. That should be done through a website, not an app I use once per year..Version: 7.11
✓ An app worthy of the organizationTitle is not a compliment. Like the website, often get stuck in login loops. Disorganized like the clown show which is Spectrum Association Management.Version: 5.7.1
✓ PatheticThis is the worst app I’ve ever used for anything..Version: 8.1.1
✓ App crashes on iPhoneDoes not run. I uninstalled and reinstalled, but no luck..Version: 7.11
✓ Can’t log onTry to log on and it says “password or email incorrect,” …I have had the same email address since 1996. So I click on “forgot password” it said “no account associated with this email.” Okay, so I click on “register” for an account…guess what it said, yup “there is already an account registered to this email address”…lol..Version: 5.7.1
✓ Lost login credentials after upgradeWhat kind of incompetence it is for an App to lose login credentials after a simple upgrade? In this modern age of software, this is just laughable.Version: 7.10.2
✓ Very unhelpfulI have been trying to reactivate my pool cards and I can’t figure out how to do so in this app. I can’t get any help from anyone to get it done. I have my 7 year old grandson visiting in two weeks and it’s on of the things he is looking forward to. Please help me with this. I am so confused by this app..Version: 8.1.1
✓ TerribleDoesn’t let you register.Version: 5.7.2
✓ Doesn’t support screen orientationNewest download - why write an app that doesn’t support landscape on an iPad? Kinda basic in “app land”..Version: 7.8.1
✓ App crashes during loadApp is useless. What else is there to say?.Version: 7.11
✓ NOT sending password reset emailsThis stupid thing remains to have the same issue! I ALWAYS check my spam mail and NEVER get the instructions to reset my password, which makes the app USELESS..Version: 7.11
✓ WorthlessCouldn’t even register. Horribly worthless app..Version: 5.7.2
✓ $10 convenience fee??Is this a joke? They charge a $10 convenience fee if I pay using my credit card which I have to use because there’s no way I’m giving this shady company my bank account information. This is predatory..Version: 7.10.2
✓ App is garbageIt’s buggy, doesn’t provide notifications, nor helpful menus. It doesn’t allow you to see payment history or origin of charges. Garbage..Version: 5.7.2
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