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ArriveCAN App Complaints & User Negative Comments 2024
ArriveCAN app received 97 complaints, negative comments and reviews by users. Have you ever had a bad experience using ArriveCAN? Can you share your negative thoughts about arrivecan?
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ArriveCAN for Negative User Reviews
✓ Arrive Can AppThe required use of this app is similar to communist Russia that restricted movement of its citizens without government approved documents..Version: 3.0.7
✓ What an embarrassmentThe forced use of a tracking app of healthy, non infectious Canadian citizens is a violation of human rights and it makes me utterly ashamed to be Canadian. This has zero basis in medicine or science, it is purely political and goes against the recommendations of the CDC and WHO that make no distinction between vaccinated and unvaccinated. Furthermore, people such as myself and family members that have naturally acquired immunity are at a significantly lesser risk of a Covid infection, much less a severe infection… further rendering this punitive and communist app useless. The Canadian citizens enforcing this should be embarrassed of themselves..Version: 3.0.7
✓ A bit confusingMy travel situation was passing through Canada to get to the Northwest Angle so likely less than an hour passage each way. The lodge is in the US and has a Minnesota address. After struggling to understand how to do this in the ArriveCAN app I found that the lodge circumvents this with a Manitoba address. This would seem counterintuitive to most. Also, I’m traveling with a buddy who filled out his independently so wasn’t sure if I had to identify him as someone I’m traveling with in the app. Some “information” links to clarify would be beneficial. Last thing I desire is that using the app causes a delay for the crossing because it doesn’t provide adequate information/instruction..Version: 3.0.7
✓ Nice app… until we got the Canadian bootWe planned to visit Canada. We are U.S. citizens and planned to bring our 13 year old daughter. My wife found that our child would not need a passport and asked me to verify it which I did. (The U.S. State Dept. website said/says she can travel with proof of citizenship, also not true. Be careful which authority you trust in this kind of thing!) When we got to the airport, we were surprised to learn from the airline that we could not board our daughter without a passport… nasty surprise! We had to emergency reroute our vacation to Colorado and are potentially out hundreds or thousands of dollars in Canadian airfare and boarding. If a passport was required, why did ArriveCAN allow us to upload a birth certificate for our daughter if the authorities would only accept a passport?!? According to the app, she was pre-cleared to enter Canada. This is a ridiculous oversight, in my opinion. If it weren’t for that, I would give the app a 4 or 5 star review..Version: 3.0.4
✓ Doens’t updateI have had to use this app since the beginning of the pandemic, and it continues to ask questions that are no longer relevant. Then when i answer honestly, I have incessant calls from immigration asking me why I am not quarantining, even though i am fully vaccinated, and boosted, and a Canadian Citizen living abroad. Also, no one asked me to see my receipt from it last time i went home, but i still got calls from Covid Canada. When i finally spoke to someone in person to explain to them that i am fully vaccinated and boosted (and that information is uploaded into the app) she said i have an old version of the app and have to download a new one. Very truly a waste of a lot of time. I understand and appreciate the need to be safe, but there is very little to no consistency on how this app is being used, and yet it is still required to enter the country..Version: 3.2.2
✓ Resetting a passwordWorks alright but it kept failing when I tried resetting my password. Once I was in, works alright.Version: 3.0.2
✓ Clearly government purchased fake reviewsThere is no way that Uber has 104k rating and Arrivecan has 500k. With almost 5 stars. This should be illegal. Also Tinder only has 40k. Anything seem suspect here?? 🙄.Version: 3.0.7
✓ A big jokeAll the reviews are one star. Did the government buy the reviews or what? What a joke..Version: 3.0.7
✓ Unnecessary and unscientificThe vaccines didn’t work and all other countries run by grownups have moved on..Version: 3.0.7
✓ After each update, I have to start overI've used this app from the beginning (aka when the border was still closed); it is frustrating to have an account (website) and each and every time I update the app, I've got to start over! I've got to upload my travel documents, my vaccines and images and then once I get past all of that, the app miraculously finds my information and the others that have travelled with me in the past. Frustrating! Why can't the update not start from zero? Why can't the update remember the date of my previous vaccine and start from there? Why's it go from today? I've been using this app for over 2 years next month and it hasn't improved from an end user/ design thinking prospective. It is cumbersome, not intuitive and not made for Americans. I still have USA friends who will not cross the border because they have to use this app. I started to rate it a 2 but decided that because it at least remembered my previous travellers, I'd give it a 3..Version: 3.0.2
✓ Absolutely ridiculous and unnecessary!!!Not sure what the point of this is given COVID is all over Canada and you can’t fly without being double vaxxed. Absolutely a waste of time and taxpayers money. Way to go JT!.Version: 2.29.6
✓ Arch canAs a commercial driver this is a waste of time. All information is already attended to my truck before entry. Only one question on how you feel. If it’s about tracking people the border knows everything.Version: 2.15.5
✓ DOB glitchGlitch with birthday. Automatically subtracts two days off. Huge problem as need to board plane soon..Version: 2.18.6
✓ Bring on PierreOur prime minister cares nothing about our health. Only his vanity. This app is garbage..Version: 3.0.7
✓ App is fine, Restrictions are NOTThe app works fine, but the fact that the app has to even exist is too much restriction on the individual..Version: 2.21.9
✓ Health partI have an international, scannable document. I couldn’t remember what dates I had other vaccines including booster so having to enter this was a waste of time and not accurate..Version: 3.0.7
✓ This is super intrusiveAren’t a lot of these questions against every law and right I have as a citizen of Canada..Version: 2.19.13
✓ Greatest app EVERThis is a fantastic app forced onto us by an idiotic, possibly mentally challenged PM, it’s great when you feel the need to spy on your citizens like good tyrants do, so welcome to communist Canadá.Version: 3.0.7
✓ Stupidly idioticThis app is stupid it only asks 2 questions each day. 14 days in isolation for a person unvaccinated is unexceptionable with no symptoms when vaccinated people can walk around as soon as they enter Canada. Vaccinated people can catch and spread the virus easier than unvaccinated people. This is against the charter of rights..Version: 3.0.7
✓ Terrible travel/immigration serviceThe Canadian immigration department is nothing short of an absolute disgrace. What the hell is this Canadian government doing? Pull your fingers out of your arses and stop dreaming of everyone holding hands and singing Kumbayah, and GET YOUR TRAVEL FORMS SORTED OUT!!!!! Because all I want to do is visit Canada for 12 days. I missed my flight and I’ve paid 2k for accomodation. Who knows when I’ll be be to get what I paid for now … I got refused my flight because my application hadn’t been processed yet. I ordered an ETA on Sunday and my flight was Tuesday afternoon. This is SO POOR for someone who only wants to visit as a tourist. There were half a dozen people I spoke to at the airport who had the same issues with getting into Canada, including Canadian residents. Don’t people pay taxes for these services to work properly???? Instead we just go round and round and round and round in circles on your website trying to get all our paperwork uploaded and then it either: doesn’t work and we’re logged out, it times out or we’re just led down a rabbit hole. You put all your forms up through this app and then you’ve got to go round and round and round (and wait for days) for your ETA on top of that … THIS ONLY HAPPENS WITH CANADA - NOWHERE ELSE! No wonder why your refusal numbers are so high. What a disgrace..Version: 3.0.7
✓ Poor form structure for advance declaration.The structure of the food related questions doesn’t make sense. All I’m bringing in are some gummy lollies and vitamins, which I wouldn’t say fit into any of the agricultural categories that it asks for. However if I tick No, then it doesn’t ask me any more questions about different types of food, even though it says under additional details that you must declare all food… I only discovered that if you tick Yes to agriculture products, only then will it ask you if you are bribing any other foods. Please adjust the form so that it clearly asks you about bribing any types of food earlier..Version: 3.5.5
✓ 1984Welcome to 1984!.Version: 3.0.2
✓ Refuse to Use ThisExplain This: The ArriveCan app continues to break review records. The people love it. 26 thousand more reviews in 14 days. More total reviews than Netflix, Amazon Prime video, Apple TV & Disney Plus combined. It got more reviews this month than Netflix has had since it came out..Version: 3.0.7
✓ Invasion of personal freedoms and informationPart of a dictatorship to control high tax paying citizens rights to freedom. It’s no ones business if we choose to go on day trips or visit the US for extended periods. This is a complete invasion of privacy and all 3 of us are seriously against being treated like communists. Hundreds of thousands of immigrants fly into Canada without vaccines and given more rights and privileges than the Canadian citizens who live here and pay your salaries with extortionist taxes. We can no longer afford to live here and real citizens are forced to live on the streets and pay the highest rents in the world if they are able to pay for a place to live. Trudeau is nothing more than a dictator and has destroyed what once was a great country. ArriveCAN is nothing more than a tracking program for the government. There’s my review!!!!.Version: 3.0.7
✓ I WAS ok using this app until…I had no issues with using this app until recently. My husband and I cross the border on a weekly basis, never had issues using the app but I do occasionally panic and forget to do it and do it in seconds before we’re crossing the border. It’s pretty fast to fill out. With that said I don’t wanna believe they’re tracking you but I believe they are. We crossed recently and went to Bellevue Washington for the day in our Tesla, when we were crossing back around 1 AM the border guard asked us if we were at a casino. There is a supercharger there and that’s the one we always use. It’s such a random question but I saw him studying the screen. I should mention we are Nexus and usually cross through really quickly. He was also studying the screen for most people ahead of us which I’ve never seen them do it that way. Asking us if we were at a casino is such a random question. Usually I have my data turned off, on that day I used my data. it’s very suspicious. Anyone else have this issue?.Version: 3.0.7
✓ Intrusive Laborious and largely UnnecessaryNo doubt it is deeply satisfying to the bureaucratic mind to send travellers scurrying to find out information not readily available - like what terminal their flight is arriving in (who knows that? And where do you find out? Next you will be asking for the name of the pilot!) - as well as information they have no right to (like the address at which a Canadian citizen is staying at after arrival) but the level of detail required here is not only laborious (I can’t imagine how persons of lower education levels, or unused to computers and cell phones could manage) but also intrusive - more typical of a surveillance state than a democracy. I will concede that it does not seem to have the glitches that had friends of mine practically in tears on prior journeys home to Canada..Version: 2.29.6
✓ Doesn’t recognize names nor datesI tried all possible border crossing names but none was accepted. There is no list to chose from. If you want to use the app AFTER arrival, you are out of luck, as it only recognizes dates in the future, not in the past. For me, the app was a complete non-starter. But it gets worse: at my second attempt BEFORE arrival, using the “forget password” option produces a popup that blocks the text field, so you are stuck. Sorry, not working. For an “essential” app to cross the border it’s a major nightmare. PS: Getting far worse: after choosing a strong automatic password on my iPhone, the automatic fill in first replaces my email address with the confirmation number and then doesn’t find my password because it looks for some Canadian website. The last problem may be an iOS problem but I am sure the app developers could have avoided that - like all the other app developers who managed to do so. Sorry guys: one of the worst apps I used in along time..Version: 2.22.13
✓ Government is out of controlThis app supports nothing less than government Tyranny. I went through the full 14 day insane quarantine. The only intent of this is control and to make money for big Pharma donors..Version: 3.0.7
✓ Mostly okHard to use for those just in transit. Not staying in Canada and still need to provide an address. Hope using the Airport as an address for my 3 hour stay is ok as I’m not going anywhere else!.Version: 3.0.7
✓ More proof Trudeau is turning Canada into China.Just another government overreach… vote Conservative!.Version: 3.0.7
✓ What a waste of time and moneyWhy are we wasting the tax payers money on unnecessary things. The government has no interest I. Our well being and if they did this would not be the correct way to do so again stop wasting money and time doing nonsense in the name of Covid..Version: 2.19.13
✓ Can’t proceed through stepsThe app won’t let me get past the “travellers” page. The arrow button is greyed out. Have rebooted phone, resubmitted info but nothing works..Version: 2.18.6
✓ ArriveCANFar too difficult for a 71 year old to first understand the 72 hour time limit when we have to be at the airport 3 hours ahead and we board the plane at least 20-30 minutes ahead. So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. I had to go in over and over again to be able to register. Very frustrating and no I will not be coming to Canada again. Trying to register on an iPhone is difficult but had to use it so we could download app. Some of the areas during registration were hard to get to because they would be covered up by some “message”. And I wasn't sure what you were asking. Ex: near the end it mentioned having to do something in Canada in one area but wanted me to fill in the United States of America as my place of originating or citizenship although I did not understand what your application wanted. I tried 3 or 4 times until I understood that. This was a very frustrating process. Also you wanted covid tests to be within 72 hours which puts it very close to departure time and date. Especially since you wanted the results before boarding time. Did I mention I have been frustrated for 3 days trying to “jump through hoops?” I pray Canada will not disappoint on our first vacation out of the country in several years and first land tour in Canada..Version: 2.20.7
✓ PointlessJustin Trudeau is an idiot and this is pointless.Version: 3.0.4
✓ Need an option for traveling in and out of the country the same dayNo Canadian address to put in when you’re planning to travel straight through the country in one day. We received notifications to quarantine our children and report symptoms even when everyone in the group is fully vaccinated and asymptomatic. We were told to request exit and stop answering the questions. It’s a hassle to request exit from the country online, then you continue to get the notifications to report symptoms for quarantine. Maybe that could be added to the app? Was instructed to create a second account to travel back through the country when it was less than 14 days from the first trip..Version: 3.0.4
✓ ATTN: Canadian passport holders.U do NOT need this app. Only thing u need to enter Canada as citizen is PASSPORT. NO drivers licence,NO “papers”,NO ☎️#, NO address, NO test that touches your body. Do NOT give anyone your #, address or Driving licence. Do NOT pick up, or allow ANY “tickets” to be put in your hand, bags, or stuffed into your passport. After your passport is accepted and you have entered, if they have asked all the Qs remember the magic phrases: “am I being detained?” “Then am I free to go?”.Version: 3.0.4
✓ Poor user experience & synching to border agentsThis app is supposed to make travel to Canada easier it is a fairly laborious process to fill it out and it doesn’t link well with the border agents. What would make this app better, especially for repeat travelers back to Canada, is to remember some of the basic information about the traveler. The app forces you to manually input information about your identity, vaccination status, and testing every time you return. Although some of these things of course will change over time some of the basic information stays static to the profile of the traveler. My advice is to take the time ahead of your travel to ensure that you have the app precisely completed. The second major issue with the app is the connection with the border agent. We are repeat travelers back to Canada and at the border each time the border agent has given us the permission not to quarantine - double vaccinated and had negative tests. This however was not reflected in the app nor our communications back to the government of Canada. Daily we would receive notifications from the app about needing to quarantine in place even though we were permitted to travel per the discussion with the border agent. This caused us quite a high degree of anxiety not knowing which was right. Again, my advice to all those who are using the app is to ensure that you have clear guidance from your border agent so that you do not have to worry about what the app says..Version: 2.21.13
✓ Needs clearer instructionsThe app is easy to download. It asks for time of arrival. I had to rstmate the arrival. Because we are driving in it depends on the traffic, how long it takes to get lunch before we arrive at the destination, if we leave on time, etc. It took a long time to find out where we were entering the country. It might be easier if you are familiar with all of the options, but I was not. I could not figure out how to do the scan of my passport. I could scan it on my own scanner but that was not an option. So I had to enter the information manually. I understood that I could not enter the information until 72 hours before entering Canada. However, it did not tell me that it Hass to be 24 hours based on the TIME of entering. I tried to enter the information that morning, but could not enter information such as the time. It was very frustrating. I think clear instructions would have been helpful. There are three of us (we are friends) coming in the same vehicle but we do not live together so each of us filled out our own information. This also caused confusion as to how to accurately enter information. I am looking forward to my time in Canada and hope that getting through customs will be quicker because of the app. Thank you for the opportunity to complete some of the information ahead of our arrival..Version: 2.29.6
✓ Looks easy but has strange tricksSimple to download and enter info, but then have to save a wait till 72 hours before flight. Going back in nothing is there …. Until Very last moment in process when I find I am registered as 2 people. Oh well. One of us will have to jump ship!.Version: 2.28.6
✓ EmbarrassingWhat a joke Canadian Federal policy is. A colossal waste of time. Had our passports and proof of vaccine available, still forced to download this useless app and upload those documents at check-in counter. Didn’t even get asked for the code until later in our travel itinerary. Why are we as taxpayers funding the development of an app that is totally redundant? I’m embarrassed of the leadership in this country that has led to this garbage..Version: 2.29.6
✓ Confusing…I don’t know what “ArriveCAN” app the government has, but they continually ask me to go on the app and report if I have symptoms. There’s no where on the app to do that… ??? … it only allows you to pick an arrival date and that’s it. No daily reporting or anything of the sort. This is extremely confusing… UPDATE: developers are good at feedback I’m impressed. However, it was stated that the app sends you a notification every day at 10am. I’ve quarantined 4 times due to work travel, and not once have I received a notification to report symptoms. Note that I *DO* have notifications completely on (banners, Home Screen, persistent, etc) and do not get these notifications. Would be glad to work with developers to sort it out because I’m sure I’m not the only one..Version: 2.17.5
✓ Horrible abuse of powerGovernment run surveillance ring. They force you to use an application so the Big Brother have easier way to control you. Bye bye democracy! Welcome to tyranny! China and Stalin would be jealous on Canadian Government..Version: 2.19.13
✓ Doesn’t work at allThis app doesn’t work at all. I filled everything out at my departure airport and got a receipt, but when I landed and logged in there’s no record of it, only the option to apply again. So far each day I’ve gone in to do my daily check and there’s still no record of me, so I have to keep phoning as the website just leads me back to the app. Not good enough for something required of every traveller..Version: 2.10.3
✓ Feed back 12 June 2023Wouldn’t accept valid password and when we first attempted were using what seemed like a different ap than we did when we started over Second experience was good and easy to follow.Version: 3.5.5
✓ Can’t update contact infoWe’re unable to update our phone number anywhere. There should be a function to do so on the app. Thank you for your quick response and attention to this, that would be great! 😊 One other request is if it would be possible to add a symptom reporting area. We have been voluntarily reporting that we don’t have symptoms but I can see how many people might get frustrated and not report on the automated system. If it was embedded into the app I can see it being easier for people to report whether they have symptoms or not..Version: 2.8.3
✓ Trudeau is the worstUnbelievable process.Version: 2.21.9
✓ ArriveCAN form painful and slowSpent several days trying to fill out the ArriveCan form online without the app. Could not login; said the password was incorrect. I requested it to reset the password and gave it my email, but the process locked up at that point; never able to get an email or reset my password. Finally I found out there is an ArriveCan app and I downloaded that. No it would not let me enter in my true embarkation date, because I’m already on the ship and it won’t let me back up beyond today’s date. It also would not let me use or upload a previously scanned copy of my passport; I had to take a new picture online. When filling out my COVID-19 vaccination information, when I went to fill out the second date of vaccination; it would have been nice it’s a calendar reverted back to the date of the first vaccination, because the second vaccination supposed to happen within 30 days at the first. But again it reverted back today’s date, and I had to flip through the months to get back to last year‘s vaccination date. But I will say that I was able to get my information entered through the app; whereas I could not do it online..Version: 2.29.6
✓ So many glitchesStarted with not being able to log in multiple times. Eventually was able to enter information for my upcoming flight and even though it captured the date of my flight correctly, my account thinks I’ve already arrived in Canada. I am apparently on day 4 of quarantine and keep getting prompted to submit my check ins. Hoping this doesn’t effect my customs check when I actually enter. I’ve emailed and have not had a response. Also, on a basic level, there is no option for “Canadian citizen” for purpose of travel. Confusing and makes you feel like you’re breaking a rule..Version: 2.11.0
✓ Fake reviews.This app is very fishy. How is it possible that they have 500k (4.5 stars) reviews when Airbnb only has 82k. Hilarious that a world wide service has less reviews than only only used by Canadian travellers..Version: 3.0.7
✓ Cannot choose “None of the above”In “what’s the purpose of your travel” page, you can choose any of the other options except the “None of the above” option. The little circle of this option does not work. V2.14.2.Version: 2.14.2
✓ Thanks for nothing!!!A “Thank you very much for completing your 14 days at home” would be very much appreciated. That’s the least the gouvernement could say after forcing their own citizens to go under house arrest for 14 days..Version: 2.14.7
✓ Arrive Canada reviewA little hard to follow. When both a ‘save and close’ as well as a ‘forwarding arrow’ option we’re given on several screens, I didn’t know which one to press. Also, when taking a passport photo, one of my names came up incorrectly on your end, which I couldn’t edit..Version: 2.29.6
✓ TerribleTerrible app. I can’t get by the first step. Let me know when they get a professional app. You have a hard time to write a review!.Version: 2.18.6
✓ Threat to democracyAs a canadian citizen I don’t understand why I should be required to fill out an app of any kind when I carry a valid passport. During the pandemic it may have been justified. Now with high vaccination rates it is not. Moreover I can’t be required to own a cellphone to cross the border. Finally at land crossings I see big warnings that cellophone use is not permitted yet I need a cell phone to cross the border. This is ridiculous. Public Health Canada is overstepping its mandate. Regards N Heule 6473590442, Toronto Ontario.Version: 3.0.7
✓ Upload certificateVery cumbersome to upload my digital certificate. Screen shot of 2 pages, save, upload, etc. is there an easier way?.Version: 3.0.7
✓ Caught in the loopTried to fill out info without adding yet another barely used App to my work iPad. Canadian Government site gave option to fill out info on line. After selecting this option I added all of my info then tried to submit form. The site said I could not submit until updating the App which, by the way, I did not download in the first place. Went to App Store get the App. It only had option to update App. It said I could not update the App because I did not purchase it. At that point I was stuck between info that would not submit and an App that would not update. Had to go through whole process on a completely different device and download App first for it to function..Version: 3.0.7
✓ Failed at the first hurdle !I cannot enter the date of travel, the calendar is stuck on today’s date, I can’t change it, and it’s frustrating not being able to get past this to see what other details are required to fill in the app. I understand it is mandatory to use the app but what am I supposed to do if it doesn’t work? I would appreciate some help please.Version: 3.0.7
✓ Rude customer serviceAs an American citizen arriving in Canada and returning immediately home to the US on arrival, I was unable to provide a Canadian address which stopped me from being able to adequately fill out the form. When I called customer service for help and guidance with this issue, a man named Fateh continued to read me a generic statement that did not answer my question and then suggested I “come up with an address close to where I was staying” (not sure how since my address isn’t even in Canada). He would not give me an opportunity to explain my question further and was extremely condescending. When it became clear I was not going to receive a clear answer, I requested to speak to a manager, to which he responded by cutting me off and giving me a “warning” as if I were a small child. This form is very difficult to fill out if you are arriving in Canada with no intention of staying in the country, and to make matters worse, the customer service agents are not only rude, but downright unhelpful..Version: 2.29.6
✓ ClumsyPublic sector apps are always so clumsy and this is one doesn’t stand out from the crowd. If you’re not a Canadian National you are unlikely to have a Canadian tel no, so why not prompt the contact Telphone number with ++ allowing international numbers to be used. And also allow easy finding of tel no if you want to edit it. I couldn't find how to edit this field after inputting it..Version: 3.0.7
✓ Is this App even necessary ?This app could have been made easier and faster if needed at all..You have to specific the type of COVID vaccination and dates for each shot, then when you are done with it you download your shot info either through scanning you hard copy card or a vaccination document you have stored on your phone . Do not know why you had to enter shot info individually, if you are downloading the info. Seems a little redundant. The departing country menu bar is not in alphabetical order, you can spend 5 minutes looking for your country. After filling all this information in. I was told I would need it to get through immigration . Guess what- I was never asked for it!!! This is a pretty useless app. Maybe Canada needs to rethink its purpose..Version: 3.0.7
✓ Fill outWe are only transiting through Toronto and that is not an option in the section where an address is needed if you don’t stay in Canada you don’t have an address.Version: 3.0.2
✓ Cumbersome and horribleClearly created so some useless government worker could have an overpaid job..Version: 2.29.6
✓ App ReviewI find it’s this App not to userIssue friendly. From a Government user point of view, it makes sense. From a user point of view, it doesn’t 🤨. There are so many entry points into Canada 🚗🛻🚌🇨🇦. The problem is that the entry points are listed in Canadian Cities. I am crossing from the USA 🇺🇸. Shouldn’t it post; Surrey/ Blaine. PAC HWY has 2 entry points in the same town. Upon trying to find my entry point, I need to find the name of the Canadian side city in order to fill out the Canadian entry form📑. It takes a lot of time & research. 😠 Why do you need to manually enter the date of your COVD Immunizations & photograph your card too. It’s on the COVD Immunization card. The app is only set for an extended stay. 1 day visits are not an option. The App only excepts a designated place to stay if I get exposed to COVD. My advice is too re develop the App. 🤔.Version: 2.25.10
✓ Of questionable useWe used ArriveCan twice over a three week period, to enter at a land crossing to get to the Montreal airport to fly to France, then when coming back from France to cross back via the same land crossing into the US the same day. No provision whatsoever for this type of entering/exiting Canada… At least not one that is obvious. Had to call to find out what we should do, as the app doesn’t accept US addresses as a “destination.” Had to enter the airport’s address. On top of that, at both the land crossing into Quebec and arrival in Montreal by air from France, it was never checked. So a lot of hassle to use, and if the authorities never check upon arrival that you filled it out/used it, what’s the point? All throughout Europe, and to enter the US, nothing was as much of a hassle as entering Canada and using this app. Won’t be traveling to Canada again until they drop this nonsense (as well as the stupid random testing requirement that you receive AFTER you have already left Canada and have to clear to stop them from sending the Mounties after you…)..Version: 3.0.4
✓ Absurd Requirements!We will be in Vancouver for 3 hours to board a ship which will depart, test us daily, and will not re-enter Canada. There are multiple layers of procedures to go through before riding the shuttle to the ship. We have had total vaccinations and 2 boosters, and had a monitored Covid test 72 hours before arriving. We are forced to register with app from cruise line, forced to register with app from airline, forced to register with ArriveCanada. We are then subject to random test on arrival, for which we are forced to pre-register, and then pre-register for the testing facility which might have to administer the random test. We will have to walk to the Covid testing facility while carrying our luggage and handicap sticker. If we are lucky enough to board the ship before it disembarks, we will be in international waters several days before the test results are known. The cruise ship will not re-enter Canada and quite frankly, we do not plan on entering Canada again either. I cannot recommend travel to Canada until this is simplified. Dr. Straube.Version: 3.0.7
✓ StupidWhy do we have to do this ? Even the border officer told us that she found that it was stupid bureaucratism. We are not even welcome in our own country...Version: 2.29.6
✓ Wrong Email or Password MessageSomething is wrong with app it’s forcing me to reset my password every other day I try to access and only then it login and then again after a day or two when I access it says your login is wrong , requiring another password reset and so on..Version: 3.5.5
✓ Intrusive AppThis app is another way for the Canadian government to track people and impede personal freedom..Version: 2.16.6
✓ Government OverreachUtterly Invasive and difficult to navigate App. Ridiculous that our society has come to this over an over exaggerated super-flu… Maybe lay off the processed food and mix in some simple daily exercise and we would not be in this predicament. Embarrassed at this point in history to call ourselves Canadian and so should we all be… enough is enough..Version: 2.22.13
✓ Total Canadian Government overreachThis app is a direct violation of everything this country stood for. The medical status is no business of government, the freedom to travel, the right not to be treated like a criminal in your own damned country..Version: 3.0.7
✓ ClunkyIts clunky. Cannot easily change your details without it thinking you’re two people. What’s with the ‘preparing…’ then a continued shows up..Version: 3.5.5
✓ Too complicatedComplicated!!! My grandchildren were able to help but it is too difficult for other generations. Why can we not arrive at the airport with paper receipts? Why does everything have to be apps,apps,apps????.Version: 2.21.13
✓ Not a functional AppThis is just a Google doc. Should just be on web browser. You can’t change any information after it’s been input. You can’t change your quarantine plan. And there’s no feedback if something is submitted in error. The app gives you a receipt that makes it appear that you’re good to travel but then when you get to the border they can do whatever they want to you. This app is therefore rendered meaningless. Shameful on the Canadian governments part to use this pandemic as an opportunity to make money. These “quarantine hotels” that this app is meant for is causing greater exposure. If you want an app thats going to do it’s part it needs to track Covid cases like they did in Korea. That would make the app more useful..Version: 2.19.13
✓ Form is good, content is badIntuitive app, simple to use. But you get bad/incomplete information, you have to start over several times to finally get through. For example, you check “passport” as the ID document, you will get a rejection at the very end, but if you select Green Card, then you’re fine. Would be nice to know in advance… You don’t know if you’re supposed to add a 9-month-old baby as a traveler. When you select a date, you can only select the year and month, and then you have to click on the date again to enter the day. When they ask you where you’re going to stay, you don’t have the option to say “nowhere” if you’re doing a one-day round-trip. Edge cases are not accounted for. Last thing, it may be just a preference but I don’t like that when you select something it automatically and instantly goes to the next page, I’d like to check what I have filled and click “next” myself..Version: 3.0.4
✓ Would give zero if I couldAbsolute garbage propaganda by a communist regime. DO NOT COMPLY! DO NOT COMPLY! still no fine on this end..Version: 3.0.7
✓ Hell.Takes too long, you don’t know what you will need to answer, when you should provide the answer… this is ridiculous, why should I take my personnal time for to make things easier for public servant. There is zero added value, gov already know where I am flying, when, and my vaccination status. This is China.Version: 3.0.4
✓ ArriveCAN1.) The prompts are very confusing. 2.) The “Save and Close” feature takes you completely out of the program, which means you have no way to verify anything is being saved until you reach the final screen. 3.) The wording of many questions is awkward and ambiguous. You are expected to be completely transparent (good thing). But the wording of many questions causes you to struggle with your answer. 4.) The disclosure appears to provide the Canadian government virtually unlimited access to do what it wants with my phone. I thought the sole purpose was quarantine compliance in Canada. 5.) I filled out the ArriveCAN registration 4 days before I am scheduled to cross the border. Am I being tracked right now by Canadian authorities even though I am still in the US? That should not be the case, but how do you know?.Version: 2.16.6
✓ Glitchy AppThis App must’ve been put together quickly and without much thought. This App does NOT save your information as you progress through it not does it work well on an Apple 8plus phone. Trying to call Technical Support for assistance was a 2 hour deal with surprise from who picked up on the other end worrying more about HOW I got the number! I submitted everything requested and got to the last step to submit and was sent a message saying I had to connect to the Internet (which I already was per going through the App steps) and couldn’t finish the whole process. This Application and the programmers are severely lacking and quality control needs to happen. This is a terrible App to try and use. Apparently, it’s needed to be used on a newer device (ergo why I got it done on my BF’s new phone). And seriously, if you believe in a fully vaccinated Canadian trying to get to Canada - WHY require such strict rules for crossing? This App is out of whack..Version: 2.19.13
✓ Why?Most other countries are past this stage. Thankfully had printed our receipts as when I arrive exhausted after a horrible flight, it wanted a password which I had no note of because we had to go through so many hoops to travel here.Version: 3.0.7
✓ Five hundred thousand reviews?Not even Snapchat has that many reviews (90k reviews) even though they have 350 million daily users while the arrive can app has only 950 thousand downloads. I’ve realized that all the positive reviews are fabricated to keep the fascist government of Canada looking good to the public eye. Not one Canadian citizen enjoys using the app and knows how much worse it has made our already horrible airport systems, the world knows we know I know..Version: 3.0.7
✓ ArriveCANTip: If the flight arrival date page with the date/time scroll wheels is misbehaving, it’s because you are MORE THAN 72 HOURS BEFORE YOUR ARRIVAL DATE/ TIME. It ought to have an error message but instead just messes with your head. Overall - typical govt bureaucracy. Easy if you’ve used it before AND fit the average profile. Can be a nightmare otherwise. I found it easy, my wife blew a fuse at all the stupid questions & that lack of a critical error msg..Version: 3.0.7
✓ UnidealVery annoying app.Version: 2.29.6
✓ Worse than the way you treat nativesWorse than the way you treat natives.Version: 2.23.8
✓ Fake reviewsThere is no way this app has over 500,000 legitimate reviews, with most of them being five stars. Just to compare, the Uber app has only one fifth of that, Google has fewer than 30,000, Amazon is just under half a million, and Facebook has a paltry 109,000 (and a 1.9 star average rating). Think there is definitely some funny business going on here..Version: 3.0.7
✓ Welcome to spywareThis app tracks you constantly and unlike normal apps this one has no choice to turn off location services. And to top it off it is being unconstitutionally forced on us by our corrupt government ..Version: 3.0.7
✓ RidiculousTotal violation, absolutely sickening..Version: 2.22.13
✓ Not compatible with UK COVID testingIn the UK our COVID certificates only show the last two doses of vaccination, I suppose they’re the most relevant. ArriveCan ask for details of the first and second doses. Although we can find that information, there are no certificates issued to upload. I have no issue with providing the info upfront but it has to be compatible..Version: 3.0.7
✓ Problem for people vaccinated before December 2020There is a major problem for people vaccinated earlier than 1st December 2020. Thousands of participants in trials were vaccinated from early 2020. This includes us, vaccinated in October 2020 on phase 2/3 trial of Astra Zeneca. Phase 1 participants would have been vaccinated much earlier in 2020. We could not find any reference on a Canada government website to a restriction on vaccination having to be 1st December 2020 or later. So this date restriction came as a nasty surprise when we used the app in November 2021..Version: 2.25.10
✓ Poor UXIt assumes you get a file each time you get a vaccine. Whereas in our country, you get 1 file, an internationally recognised pass..Version: 3.0.2
✓ Trudeau is the WorstThanks for making our airport awful. Signed Canada..Version: 3.0.7
✓ Seriously Unnecessary & ConfusingFirst and foremost I’d like to say we all waited for 2 years for the border to open up. But how can you cross now? I have your answer. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you don’t 🤣 *BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. My boyfriend and I ALWAYS check both websites and we’ve never seen anybody update it until “August 21” the big opening to cross. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. This was the day after they had opened the border. Everything had to be electronically documented on the Arrive Canada App and again I didn’t know since their website was not updated. I was frustrated waiting to be sent back to America along with other people waiting in their cars. Also, I had a bad experience with officers from BOTH sides. That was not my day….Version: 2.20.7
✓ 2nd rateTypical government piece of junk.Version: 2.18.6
✓ 12 and under proof of vaccination - can’t enterMy eleven year old is fully vaccinated, but the app will not give me an option to upload the document or even ask me about it. It just assumes “no”. When I called the “help” number they told me to create an entirely new account with a different email or try to do it on my desk top. So create an account for a minor with an extra email I don’t have? Also, doing it on the desktop, did not work. When I asked if I can just show the border officer the documents and still get into Canada, the response was….”it depends on the border officer!” I can’t tell you how frustrating this is! I am happy to follow all rules and get all documents together, but we his process has many flaws! I’m going to drive 7 hours to drive the border and I may or may not be granted entry. I’m Canadian with my American children..Version: 2.25.10
✓ App solves nothingLegislatively forced on us, this app solves nothing. Do yourself a favour and don’t travel to Canada..Version: 2.15.5
✓ DumbThis app is absolutely ridiculous and no need for it..Version: 2.21.9
✓ Improvement requestFilling in the app was easy and allowed several spots to “save and close”. Getting back in and continuing was easy also. The singular improvement needed is to have the ability to identify “only driving through Canada w/o stopping or staying”. Here’s the problem, driving from Michigan to NY through Canada (3hrs trip) the app forces you to provide a location you are staying in Canada. To fill out a location as advised by the helpline is a lie and you could risk prosecution for making false statements. As a fully Vaxed individual I would be exempted from having to provide a location even if I were to stay in Canada. It might make sense to put an option for people “driving through” or “fully Vaxed” to be exempt from this confusion for additional info in the app..Version: 3.0.2
✓ Total tyrannyTo have to complete this to, say, go to the US for an afternoon & return home 4 hours later as a fully vaccinated citizen is tyranny..Version: 2.20.7
🙂 ArriveCAN Positive Reviews
ArriveCAN works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ArriveCAN.
⛔ ArriveCAN Problems
