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NJ TRANSIT Mobile App App Complaints & User Negative Comments 2024
NJ TRANSIT Mobile App app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using NJ TRANSIT Mobile App? Can you share your negative thoughts about nj transit mobile app?
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NJ TRANSIT Mobile App for Negative User Reviews
✓ Can’t verify emailApp logs out of session every time you go to email to get the code to verify, then you need a new code and you go round in circles - fix it!.Version: 2023.2.2i
✓ Used to allow me to show two tickets at once…,((…but for some reason they decided to take that feature away? I travel with my fiancé who happens to be in a wheelchair. So I pay adult fare and she pays the disabled fare. I used to be able to buy two tickets in the same transaction and display them both on the same screen. Now it only lets you select and display multiple tickets if they’re the same fare type. My fiancé and I already deal with enough challenges trying to get transportation for the two of us. We don’t need this extra hassle especially when I used to be able to display both at the same time. Now I have to awkwardly fumble and show my ticket, close out my ticket and then open hers. She can’t use her phone because of her disability so this just gives us an extra obstacle..Version: 2022.1.0i
✓ Doesn’t let me enter a postal codeVisiting from Canada, when adding payment info it would not let me enter letter characters that are required in Canadian postal codes. I tried also converting using the standard postal/zip conversion and that did not work either. Disappointing, seems like it could be a good app but totally useless to me..Version: 2023.2.0
✓ Why show only some bus routes???I usually find the NJ Transit app very useful. However we are from Philly and were in North Jersey today. I tried to use the app to buy bus tickets and it only showed me South Jersey buses. This makes no sense to me. We’re a neighboring state and often travel to NY. I can see all the train lines. Why not all the buses??? I kept thinking I was doing something wrong. When we arrived in NY I asked customer service and they said that’s correct, if you have a South Jersey location they will not show you North Jersey routes. Please fix!!!.Version: 2022.2.0i
✓ So buggy!The app looks great but it’s so convoluted and there are 2 problems that I see constantly and they have not been fixed. Daily I have to log in to pull up my monthly ticket and there’s always a flash error during this process. It looks like you can show your ticket, it says you have to login, then you have to tap the flash ticket error and then hit your Touch ID. Why? So many steps!! Also, if you favorite a stop number on My Bus it doesn’t save at the top of the list like it does when you favorite a route. Again, why??? So every day I have to remember and type in my stop number to see when the bus is arriving. It’s starred, so the app knows I have favorited it but it’s not at the top. Absolute silliness. Please fix this..Version: 2019.3.1i
✓ Not for touristsGood app to buy tickets but schedules do not reflect reality. Disconnect between real schedule and the app. Waited 2:30 hours to get to a low service stop. App said there was a bus every 20 minutes.Version: 2022.4.2i
✓ Takes my money but doesn’t give me a ticket.The app would be a convenient tool if it actually worked properly. Multiple times this app took my money and didn’t not deliver tickets which I had to dispute with my bank.. multiple times I have had to argue with bus drivers cause the app won’t allow me to purchase a ticket and there are no stations around to purchase any and when you call customer service about this issue no one seems to know anything not even the tech department.. a lot of bugs needs to be fixed also NJT customer all together is horrible extremely nasty attitudes buses are never clean and no one ever knows anything or ever has any information even the people who are in charge of having the information..Version: 2022.3.2i
✓ RidiculousI’m not really sure you are only allowed to log into a device with one account. My dad bought me a ticket on the train and I tried to log into his account to access the ticket and it wouldn’t allow me to so I had to pay for a brand new ticket. The system needs to change. To start you should be allowed to buy a ticket with a credit card like every single other train I’ve ever been on. You should also be allowed to log into more than one account on a device. So people don’t get accused to theft and kicked off the train like I did.Version: 2022.3.1i
✓ App is Garbage. UX is garbage.Haven’t had to use this app in a few years due to Covid. Was pleasantly surprised to find a few new features added since the last time I used to be app. Well it looks like it is just front end gloss as the UX is utterly garbage. Navigating from schedules to get ticket purchases is non-intuitive and requires a multitude of clicks and for the user to remember which menus have which options. I should just be able to go to schedule>bus>purchase. Nope. You have to go to schedule>bus>menu>tickets>purchase. Then don’t get me started on the actual schedule issues itself. Their bus schedules are links to pdfs or something off platform that rarely work and continue to be impossible to read. Might want to hire some better app developers or at least pay the current ones better..Version: 2022.3.2i
✓ Worst signup flowThe process of creating an account with a valid password is the worst I’ve experienced in living memory. It is simply awful. It’s a shame that this is the only way to buy a ticket, because the ticket machines never work..Version: 2023.1.3i
✓ New version looks nice but WONKY and nonsensical.The new version of the app looks nice and modern. But it’s very annoying that my monthly pass pops up instantly when clicking “my tickets” because i actually have other tickets! Also it displays horizontally, which is annoying because I never asked it to rotate. If the ticket wants to display horizontally to distinguish a monthly from a single use, fine, but the functions should still remain at the bottom because I’m not holding my phone sideways, I’m holding it vertically. It’s very frustrating when trying to close the monthly pass to continue using the app or display another ticket. Also, the new version’s “schedule” feature got rid of displaying if a route has transfers on the results screen. I almost stayed on a train that had a transfer to get to where I was going because you have to CLICK the route to see wether or not you need to transfer to a different line or not. The old version said wether or not a route had transfers or not up front. It’s very misleading because I want to avoid trains with transfers if I can, and people who are new to NJ transit will for sure stay on a train instead of transfer if they don’t click to expand the route info because they’re under the impression there are no transfers if It doesn’t say so up front. Please bring that feature back. Everything else is fine I guess..Version: 2019.3.0i
✓ Not for new ridersDownloaded this app to try to plan a trip from NY Penn to Teaneck. Google maps helpfully laid out the bus route and the destination stop and even gave correct departure times. This app however could not offer me any useful information. How would I know what bus # I need? The Trip Planner has bugs. Repeatedly says invalid URL no matter which destination I chose. There isn’t an interactive map to select your destination. The labeled stations from the app are confusing as it doesn’t coincide with cross streets on a map. You pretty much need to know before using this app what bus route and which stop is closest to your destination. In other words you need google maps. The only thing this app can provide is the schedule and alerts to delays or last minute changes. So, this app is for frequent riders only..Version: 2023.1.3i
✓ Bugs Appear Exactly When You Need to Use This AppI’m in line for the bus. I open the app to activate one of my tickets. Then it immediately tells me “Server Connection Timeout.” I restart my phone but still this stupid app doesn’t let me login. Fortunately the driver lets me in even without activating a ticket. This has happened many many times. The fare I and other affected passengers wanted to pay and should have paid should be deducted from the salaries of the incompetent developers of this app. FYI, I was finality able to login and activate a ticket after reinstalling the app. If you need it to be reinstalled, freaking say so..Version: 2023.2.2i
✓ App continually crashingMy app is crashing more often than not. There is no update, so it is not a problem in terms of my app not being up to date. I cannot activate not purchase new tickets, and I keep receiving error messages when I try telling me to “try again later.” How does that help if my bus is coming now, not later? The app will also randomly decide to sign me out mid-transaction, and then I must sign in manually using a completely convoluted multi step process involving inputting my password AND using Touch ID, and half the time is will give me an error message and not sign me in at all. Please fix this, I need to get to work..Version: 2022.1.0i
✓ Not intuitive with wrong or missing informationGood luck using this app and njit to use 126. There are two buses that they go different hours but they have the SAME number and use different gates. You will have a hard time to figure out your gate and and then at certain hours your gate will change without any sign or information on the app or whatsoever. If you click to get the info about the schedule it takes you to their website.Version: 2023.1.3i
✓ Buy paper tix until this app is fixedApp was fine before in early summer when I used it, as of Aug 25th 2023 is very glitchy, wouldn’t process my (easy) ticket I normally get and a friend traveling with me ended up accidentally buying 6 (!) of the same tickets because the app kept telling them the purchase didn’t go through and to try again. They did actually go through, even after refreshing things the app didn’t send a pop up notice the purchase was successful, and NJ Transit didn’t send a receipt promptly via email saying so. Being on a train platform or on a train running into ticket/app problems creates high stress and headaches for conductors who end up hearing valid excuses why you can’t show your ticket, or that you were just overcharged trying to buy 1 but ended up with 6. Apparently NJ Transit doesn’t like giving refunds (what a scam) so my friends forced to try to use the extra tix to a location she doesn’t often go. NJ has a millions of tech IT people who can capably fix app bugs I’m sure.. NJ Transit management needs to hire better tech developers to keep these problems from happening-do more test runs before releasing a new update. Amateurs should not be running an app that a half million people or so need for train commuting. Please stay on top of tech issues and fix asap! Or just go back to paper tickets til app bugs are sorted out..Version: 2023.2.2i
✓ Monthly TicketThe app has been worse since the beginning of CoVid it no longer keeps you signed in when you have the monthly pass. You have to resign in to the app then go to the ticket then sign in again and then most times it gives you a flash error and you have to sign in again. It takes forever. It use to be even when you didn’t have service you were still signed into the monthly app. This issue has not gone away with the updated and causes delays especially when there is very little service in the tunnels at Penn station..Version: 2022.4.2i
✓ NJ Transit is a jokeI love the option of “giving a review” as if a good or bad opinion means anything to this quasi-public organization. It is interesting to note that on this Saturday evening home literally every aisle that offers ticket machines was barricaded off, thus forcing patrons to buy tickets on their mobile phones. The “hard working” (neutered) police officers of Penn Station claim the barricades are to “quell the homeless issue we are dealing with”. I fully understand that the life of a NYC police officer (whether it be NYPD, MTA, or Amtrak) has become nothing more than that of a crossing guard so I put none of this on them. I just find it absolutely disgusting that we are still expected to pay full price for a train ticket home when we are literally unable to buy a paper ticket..Version: 2019.3.1i
✓ Only plus is having your ticket on your phoneThe only thing it’s good for is purchasing tickets. The bus app is as good as the employees half of the busses are not even listed on the app. The drivers say it’s the offices fault and the office has never done anything to fix it in almost three years. Same thing with the train schedule. They show estimated times which aren’t even scheduled times. You’re better off using google maps. The rewards program is a joke and a wasted effort. No one is buying extra tickets to receive a discount on discounted gym classes at a location you can’t even access via public transportation.Version: 2023.1.3i
✓ Still needs workCompared to years before this app has gotten better but lately I seem to run into non stop issues where I’m arguing with bus drivers over this app’s incompetence. If I pay for a monthly pass, the app should naturally refresh daily without me having to login and if there is some kind of error such as the wrong day showing or the app not flashing than the app should naturally log you out. I don’t understand why this is so difficult.Version: 2021.5.0i
✓ CrashesNew version needs some fixing regarding how we log in. Why do we constantly need to put in our password except for when we’re using stored credit cards? And this new version doesn’t work well with saved passwords on the iPhone - I use Touch ID to retrieve my stored password and it deletes my email. In general I love being able to buy my tickets via an app and the new design seems fine. Major issue that persists in this version: I need to open the app when I first get on the train in Penn Station but because of limited connectivity I often have trouble. The app should be able to show active tickets without connectivity. It used to be fine in that regard but a few updates ago it became an issue. Conductors get very frustrated when the app isn't open and running but that is very often not the fault of the riders. (That's another customer service issue - many of the conductors are outwardly hostile about the app - they need to learn to adapt but I believe that would be enabled if the app were set up such that it doesn't make their jobs harder. ) Just this morning I had the app open just fine. Conductor came around 5 mins later and it had kicked me out so he had to come back..Version: 2019.3.1i
✓ Constantly need to re-sign inAs long as you don’t encounter the occasional sign-in issue, it does the job: you can buy the ticket you need to get where you need to get. The basics of app experience need some polishing, however, and it can be a little confusing for the unitiated in the Jersey transit network of options. As one example, the app constantly signs you out so that (in a time crunch) it becomes very annoying to open it, type in your credentials and password, and then try to get your ticket purchased in time for the train or bus departure..Version: 2023.1.3i
✓ Times are not accurateIt’s unbelievable just how in accurate the information on this app as when it comes to busses arriving/departing . I have your drivers need to be retrained on how to pay attention to the time so I can actually depart or arrive to destinations crackly instead of being 45 minutes late and I’m skipping over people because they’re trying to make up for time we’re leaving 10 minutes early and everyone misses the bus because their incompetence your app is useless if your drivers are going to be driving the route at the correct time.Version: 2021.1.0i
✓ Unreliable in some casesNj transit as a whole is unreliable sometimes, this app is good for 60% of your rides, however, it doesn’t gets updates in real time and you don’t know if the transportation (bus, train, light rail, etc.) is coming or not at all. Today there was no service in the train and I got informed just when I got to the station, despite the fact that I’ve had been checking the app from an hour and a half prior. This has happened to me several times. Don’t play with people time like that please..Version: 2023.2.2i
✓ Junk - Could be much better if they triedTo add to my prior review. Now I can’t figure out how to add favorites; that functionality seems to have gone. Also why have they changed the color of the Gladstone branch to be the same as Dover! Who would have believed they could actually have made this awful App even worse!! Original Review follows -There a myriad of problems with this app. Some seem to have been fixed, others not. Here are some that remain: There are no maps. The schedules are clearly not fed from the same database as website - they direct you to the website for service changes. There are no alerts on the app. - you need to go to website for those. They display train numbers in the schedules section, it would be logical if this were a "hot link" but it's not. Some trains simply do not appear in departure vision at all (on an intermittent basis). To sum up - it feels like "they have an app. so they can say they have an app." but they don't really seem to care that it is a crap app!! Update - while cancelled trains show up as “cancelled” on Departure Vision they don’t on the Schedules. This is trivial stuff to fix. Also the customized alerts feature is really poorly thought out. Do they care - absolutely not?.Version: 2019.2.2
✓ HmmmmNow normally I want to give it higher rating but I got a bone to pick with it mainly due to the fact setting up rides so I have off work on mondays so I have league night bowling and when I try to set it up it acts funny and says failed to connect to server like really nj transit I mean I have access link for couple years now and this has to be the most frustrating thing ever and idk it the app is being stupid on purpose but it need fixing plz asap Ps update the app too jeez.Version: 2022.2.0i
✓ Better but still glitchyI’ve been using this app for a while. I love the departure vision. It’s the main reason I use this app for my monthly. It consistently errors out at the worst possible times. I’ll have the app loaded for Secaucus exchange or when the conductor is near. No big deal it it would recognize the Touch ID but when kicked out of the app somehow it forgets I have Touch ID previously enabled and now I need to type in my secure password and hope it does not time out at one of the busiest stations. Very frustrating..Version: 2019.3.1i
✓ Fix the app pleaseYou know the blinking part on the bottom, sometimes, when you open the app, or let me rephrase, pull it back up from earlier, that blinking part on bottom doesnt work. It seems like not a big deal since you just restart the app and it works fine, however when a bus driver starts accusing you in front of whole bus that im trying to pass with a fake ticket, and telling me to step down from bus while im trying to pull the app back up, its freaking rude, not to say embarrassing. Can you please fix it so that we dont find ourselves in such a spot, and can rely on the app to work properly when we push the app icon , and pull the app up on screen? We pay tons of money for monthly tickets, i think we deserve smooth app service, let alone a little bit of human to human respect when boarding the bus. Idk this is really frustrating. Ive used this for years, i don’t remember having this issue before, it must have been with one of the latest updates, that this started happening. Thanks in advance.Version: 2021.5.0i
✓ New App is very difficult to use- Monthly passes won’t load without internetThe old app would allow already activated single ride and monthly passes to be displayed when no internet. This is a MUST for areas where there is no cell service. Like Penn Station etc. It also constantly logs you out which of course you can’t display your pass when you are logged out and no internet to log in. Old app- put device in airplane mode - pass would display instantly if activated like a monthly. I never know when I will be logged out and have a train staff member standing waiting for me to display even when the app was already loaded when I was on the platform. If it’s loaded on your device for too long before needing to display - oops logged out again. Flash error. Needs to re log in with Face ID - hope you have data. Also Secaucus doesn’t show up in rail schedules..Version: 2019.2.6i
✓ Crashes when paying with PayPalApp crashes whenever I attempt to pay with PayPal. Also, no explanation of what it means to "activate" a ticket just purchased. No FAQ..Version: 2016.2.0
✓ Needs to implement WalletThe app is straightforward enough, but it NEEDS Apple Wallet integration immediately. How much simpler would it be to simply double press the side button to bring up your ticket instantly, instead of having to: 1) Unlock your phone, 2) find this app on the Home Screen, 3) tap into the app, 3) go to the tickets tab, and 4) activate your ticket. Those times where you might forget to activate your ticket is so annoying when the conductor comes around and you make the person wait for you to do all that. Just put it in the wallet app so we can show them our tickets instantly!.Version: 2021.3.2i
✓ New update is so confusing!First of all, once I updated The app it logged me out and deleted all my favorited bus stops. I tried to add them back but then I realized they didn’t show up on my home screen like it used to be. What’s the point of having favorites if I can’t track the departurevision in a convenient way? Used to be easier just swiping through them at the bottom of the home screen, now I have to click so many things just to see what buses are coming to my stop and constantly go back and forth. Anyone know if you can fix this?!.Version: 2019.3.1i
✓ Opaque password requirementsWhen I tried to create a new account I tried literary 15 different possible passwords to find something acceptable to the app, and every time the password would be rejected with the same cryptic message about number of characters, upper case characters, numeric characters, and special characters, but it never told me which rules where not met or were violated, so I had no idea what was wrong or what to change, basically I was just guessing why my password wasn’t acceptable and making changes in the dark. I’ve never had problems creating a password with any other app, and I suspect that there may be additional hidden rules that aren’t listed. Regardless, the app is useless to me if I can’t create an account..Version: 2022.5.0i
🙂 NJ TRANSIT Mobile App Positive Reviews
NJ TRANSIT Mobile App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NJ TRANSIT Mobile App.
⛔ NJ TRANSIT Mobile App Problems
