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Hubspace App Complaints & User Negative Comments 2024
Hubspace app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hubspace? Can you share your negative thoughts about hubspace?
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Hubspace for Negative User Reviews
✓ Disappointing productsGoogle and Alexia both can not reach the hub..Version: 1.7.63
✓ UnreliableThe app and lights are glitchy. They may randomly turn off and not work without any clear reason. They do not work seamlessly with Google as they turn on in a delayed fashion, one by one. They also are unable to turn on in a different color than when they were shut off. For example, if you have the lights on red and turn them off, you cannot tell them to turn on to blue. You must first turn them on and then do a second command to change the color. Solid lights, just unfavorable usability..Version: 1.5.19
✓ Waste of timeDoesn’t recognize QR code, QR number, find the fixture but never load and/or add the fixture. Waste of time!.Version: 1.13.9
✓ MoyenQu’élues fous, ne fonctionne pas..Version: 1.9.7
✓ S’allume seulL’appareil s’allume seul ….Version: 1.13.9
✓ Still learning the event planningStill learning some of the event planning.Version: 1.13.9
✓ Bad plug for sump pumpI have a flooding problem in my basement, so I installed a lightbulb camera that always works with my Wi-Fi . I bought a defiant plug and got it hooked up fine, but when in basement it’s always telling me it’s offline. I set a schedule to run my pump for 4 minutes every hour, but nothing..I can however use Bluetooth to turn on and off manually. The BIG issues that this app will turn pump on at random times when I open the app. This will be dangerous as my pump running dry will overheat and seize at the very least… why in the world would this happen? I mean I’m looking at the screen and it turns on by itself? I have zero faith that I won’t wind up with a burned up pump, and who knows? A possible fire? No thanks!.Version: 1.7.63
✓ Not bad but not reliableThe device works most of the time, however it does lose its connection and the device needs to be unplugged and plugged back it to reset the connection. The integration with our Google home was easy..Version: 1.13.9
✓ Full PowerHonestly I love these lights and don’t have any complaints except for one. Ever since I have gotten these lights they “malfunction” and turn the brightness all the way up and the fan all the way up and on. It takes a while for me to turn them off because it takes a couple seconds for the app to connect. This means that sometimes when I’m waking up or wanting to go to bed I’ll get blinded and cold. I love the app other than that but this is a big issue for me and I don’t know how to fix it. :/.Version: 1.6.18
✓ Only one userConnected lights to my phone, came home my wife had connected to her phone and they were removed from mine. Only one person can have control.. ridiculous returning tomorrow.Version: 1.14.17
✓ Works with only set time scheduleI purchased a 12v transformer for outdoor lighting from The Home Depot and after doing the install of the hardware had difficulties getting the app to connect to the transformer. Scanning the barcode failed 3 times then finally it connected. I set up a schedule to turn the lights on at sunset and turn them off at sunrise. The lights did not turn on, the app showed the schedule was active but it would not turn. After doing a hard reset I went through the process of set up and creating the schedule again. This failed again. Except the lights turned on at 0913 and back off at 0945 on their own. I did a hard reset again this time choosing an actual time everyday to turn on the lights. This worked, lights came on at 1630 following the schedule. Time to turn off was the added and this also worked. So, being curious I deleted the schedule and setup a schedule to turn on at Sunset and off at sunrise everyday. This schedule failed again. I reverted back to the fixed time schedule and this worked again. I have to assume the app does not know when sunrise and sunset times are either because it does not get geographical information from the iPhone or the app can’t actually do this, or possibly the cloud based server running the program is not correctly programmed. Other than that annoying error the app seems to work fine as long as the hardware stays connected to the internet all the time with a strong signal for the schedule to function properly..Version: 1.13.9
✓ Limited email domains acceptedWill not accept my email, which is completely valid, presumably because it’s not a major domain like gmail, outlook or hotmail, so I cannot create an account to use this app.Version: 1.10.9
✓ WorstI installed and after 2 weeks the keyboard doesn’t work completely despite.Version: 1.13.9
✓ GarbageBought the “smart bulb” and the app won’t connect to it. Instructions are terrible and don’t even align with what I am seeing onscreen. This shouldn’t be difficult. Avoid. Philips Hue are the way to go..Version: 1.13.9
✓ Will not buy Defiant products againI guess the name brand says it all. I’ve spent way too long trying to factory reset and reconnect this defiant plug to my network. It wouldn’t see my networks in order to change to another SSID. Plug added but yet wouldn’t connect many times. Tried to select another network and wouldn’t see any, only the one stored from before. It may have to do with Alexa being integrated, removed Alexa but it seems that worked but only minutes later. Is it tied to a remote service and takes forever to reflect? Only reason I have experience with integrated services is Cync wouldnt program a bulb until it was removed from google home. What a hassle. Never again..Version: 1.11.11
✓ Currently lacks some pretty basic functionalityNo ability to alter presets. No ability to create your own presets. The percentage of light output cannot go low enough. Even at 1% output setting the lights are like a 40w incandescent bulb. The app probably needs to be calibrated for the type of lights it is controlling. No ability to invite a guest to your account (a basic function for modern smart home technologies). This forces you to share login information with anyone that you want to be able to control your lights. To be fair, maybe you can do something with voice control to work around this limitation. The default view should be the “room” view and not a list of every light in the system. All in all, the app does what it CAN do just fine. It isn’t buggy or crashing or anything like that. But this app works like a proof of concept where some features that people would expect are just glaringly missing and the light output control seems like a work in progress..Version: 1.2.34
✓ Nice App Except Random LogoutI have 3 fans controlled by this app. The app worked great for months. Last night at 3am my wife asks why a light is on in one of the rooms. It turn out that the app logged us out and somehow one of the fan lights turned itself on. It was a big hassle because I walked to the other end of the house to see if an intruder had turned the light on. Finding nobody, I went back to my bedroom to go to bed, thinking I could use the app to turn the fan light offf butsince the app was logged out I couldn’t & I keep the fab login info on a computer that would be too much hassle to get to so i walk all the way back to the other side of the house and use the fan remote controller. Now I wonder if when I’m on vacation are fans going to randomly turn on?.Version: 1.10.9
✓ Buyer bewareI’ve had the lights installed for less than 24 hours. I was really happy with them initially. Unfortunately, The app server appears to have gone offline and will not allow me to sign in. My smart lights are now essentially dumb lights. They’re stuck on the last setting because I can’t sign into the app to change them. This seems entirely unnecessary as these lights have both Bluetooth and wireless support so you’d expect that if they are having server issues on their end you would still be able to control them through Bluetooth but nope that’s not the case. I now have a set of lights that are stuck on until their server comes back online and lets me turn them off.Version: 1.4.45
✓ Does not connect to wifiOne works okay. The other needs to be connected to wifi everyday.Version: 1.13.9
✓ App Needs ImprovementPurchased 3 Hamilton Bay Fanelee fans with the google mini promo. I was able to add 1 fan and the controls for that fan is flawless on the app. Now, for the other 2, the app said 1 is enough. The app does not allow me to add the other 2 fans no matter what I do. I’ve even tried creating rooms, but it comes up with an error to try again later. Tried restarting my phone, reinstalling the app, and disconnecting and reconnecting the WiFi. And… nothing. Once they get all the issues resolved I’m sure it’ll be great. Until then, I’ll have to stick to the remotes..Version: 1.2.34
✓ Light designsIt's great that you can design your own light display for the tree but you cannot save your designs..Version: 1.13.9
✓ Does not work well with AlexaThis could be a good product however the last 10% of effort let’s it down. Firstly, the integration to Alexa constantly needs resetting so all of a sudden your device is no longer respond to your assistant. Which in at South can be somewhat frustrating having to go back in and reconnect the skill multiple times within a week. Secondly, you’re not able to configure each individual socket within the Alexa app (two sockets per outlet). Only at physical outlet level, reducing some of the potential control and advantages of Smart outlet could deliver for a home. Frankly, a bit of a let down would’ve expected more from the software as part of us..Version: 1.7.63
✓ Easy to configure, but poor smart home integrationI am using Hubspace app. with Defiant locks. The app. is easy to configure with QR code based addition of devices but when it comes to Alexa integration, it performs poorly. The app. is sending same event to Alexa both for lock and unlock events.; so if you create to trigger on deadbolt unlock it gets triggered even when deadbolt is locked. Furthermore, for support the app. simply redirects to generic Home Depot FAQ page.. good luck finding any relevant help there!.Version: 1.13.9
✓ Does not have random featureA fundamental application of these devices is to make a vacant home appear to be occupied. If the property is being observed over time and lights always go on at the exac tree same time, the observer can surmise that the lights, etc. are automated. A MAJOR DESIGN OVERSIGHT in the current version of this app is that it does not incorporate a time on/off randomizer. Such a feature would allow the user to enter a ± time value in 5-minute increments up to 60 minutes (e.g., 30 minutes) and check a “Randomize” check box. Accordingly, if (as per current ability) ON Time was “Sunset + 30 minutes,” the devise would turn on each day at some RANDOM time between Sunset and 60 minutes after Sunset. Another problem is that it appears impossible to integrate the Hubspace devices wIth Apple Home. Even the Tuya app won’t talk to the devices. Three stars because the simple but essential randomizer feature is missing and no Apple Home integration. Fix those things and it’s 5-stars..Version: 1.7.47
✓ CrapApp is crap. Keeps saying cookies not found. Can’t set up lights because of this.Version: 1.7.63
✓ Not enjoyable experienceKeeps going off line so not coming on and off like scheduled need to keep resetting unit.Version: 1.13.9
✓ Light Has a Mind of Its OwnI bought a Hubspace light fixture for my work studio when we finished our basement. At first, I thought it was a really neat idea. We had never bought a “smart anything” and decided since we were going all in, it was time to go big or go home. At first, I set a schedule, as the app allows you to do that. I head to work around 0530 and finish around 1530 so that was my schedule. (Note: my office is in the basement. This light needs to be on the entire time I’m working) The light chooses to go off whenever it feels like it. 30 minutes after I start work? Oh, sure. 1014? Why not. I have to open the app and manually turn the light back on anywhere from 3-6 different times throughout my workday. I can’t just “flip the light switch” BECAUSE IT IS ALREADY UP. I’ve tried uninstalling and reinstalling the app. I’ve read the instructions in the box again. I’ve deleted all schedules and tried running that way for a bit, I’ve set new parameters; this light has a mind of its own and it’s one of the most annoying things when I’m trying to record my radio shows. There’s no real way to reach out to anyone to try and solve the issue, either. Smart. Hahaha. “Smart.” Yes, this is a first world problem. Listen to me, complaining about my smart light. However, we thought we were upgrading and joining 2022. I would take a 1960s lamp over this George Jetson malfunction any day. Great concept, poorly designed..Version: 1.6.25
✓ It’s going crazyIt worked great at first. For about a month with no issues. Download and set up was easy. Now it won’t let me shout the lights off. I can’t change the color or the brightness anymore or even the pattern. It just flashes random colors on and off. I’ve unplugged the light to try to reset them, no good! Tried shouting them off manually doesn’t work either cuz you can’t. Now I have bulbs that don’t work. I can’t turn it off unless I unplug them. There’s no app support. It take you to Home Depot. This so far has been a waste of money! I have no control over it at all now. The old people across the street think I’m signaling for help! I live in a town of less than 800. They keep calling the cops thinking it’s an SOS signal..Version: 1.11.11
✓ Great when it worksWorks most of the time. And it’s perfect when it does. But sometime it won’t connect. No idea why..Version: 1.11.11
✓ Constantly loses WiFi connectionFirst month it was great, super reliable. The next month or so I was ready to throw the plugs in the trash because they would constantly lose connection with my WiFi for no apparent reason. I’d get the message “Sorry, ____ isnt available right now” so I’d have to turn the plug on via Bluetooth with the app, then reconnect each plug that may have lost connection. All of a sudden the app started working great again and never lost connection. This lasted about a month or then suddenly started doing it again. This is probably the most frustrating electronic device/technology I’ve ever dealt with. If it doesn’t start working right soon, I’ll be throwing all of the plugs in the trash..Version: 1.8.21
✓ Server down?Bought a flush mount for my home office space. I was totally prepared to give a 5 star review until yesterday when I noticed my light was “offline”. After many attempts to reconnect it to my WiFi, restarting my phone & router…cussing like sailor & stomping around my house like a sleepy toddler. I may or may not have shed a tear or two. Finally decided to go to bed. Wake up this morning, check the app & everything is back to normal. UGH!!!! I’m happy but rather frustrated. So, I guess when everything is working well over at Hubspace this light is fantastic..Version: 1.10.9
✓ If only it worked all the time...I have 10 Defiant locks, when the work, it's a beautiful thing, but more than often, at least 3-4 are going "offline" for no apparent reason, I thought if was the tenants pulling the plugs out of the walls but then saw the same thing in my own place and office, it just goes offline, that's only the Wi-Fi plug, but also the lock itself. Another annoying phenomenon is that when you hit lock/ unlock using the app I can't get stuck in a loop showing it is not locked or unlocked for a very long while, this has started to happen lately. PLEASE DO SOMETHING! It's a great product and so easy to install and configure so it's really a shame it's not working properly. Also can you add a feature that will enable the owner to send an invite to another person that will grant them with limited control over the lock with the app, (just open / lock no change of codes) and without getting access to all other locks? Thanks! Sharon.Version: 1.12.7
✓ Hampton Bay Landscape Light TransformerFew comments for the developers: 1. Setting lights on and off times at sunset/ sunrise it would be great to have settings closer in time 30 min before or after is quite a long time for outdoor lighting . Can you add 15 min or even 10 min before and after sunrise/sunset? 2. My three zones use 129 watts, good amount below the 200 watts of the transformer. Lights go on and off fine manually but if I set the clock to turn them in at sunset they don’t turn on and the app states there is a system overload. If I stagger their on time it is fine as I have three zones. I do want them all to come on at sunset and can’t do that currently. 3. Very east to set up! Nice job. 4. Please add the power failure feature (three options) as it is not currently available for the transformer. In am not sure what it will do upon a power failure. That feature appears to be on other products, it needs added to the transformer..Version: 1.6.18
✓ LightsThis app won’t let me change the colour of my lights and it says all lights are offline when they’re all on.Version: 1.11.11
✓ Very upset with app updateI was using the app through my Alexa and I could control my fan by saying 50% or 30% and so on, however without any notification of any kind the interface was changed and I can no longer use that % feature to control my fan. I spent hours troubleshooting the issue to no avail and not until Hubspace called me back to let me know of the change. One of the main reasons I chose this fan was the language I could use to control the fan. It is unacceptable to make a change to a product that a customer has already purchased and was using. Not only did you make the change but you did not inform the user of the changes. I am seriously contemplating returning the product and getting one from a competitor and demanding that Hubspace pay for the removal and cost of the new product. Shame on you Hubspace..Version: 1.6.25
✓ Battery lifeBatteries keep dying.Version: 1.14.17
✓ Solid app but has some bugsMost functions work and are simple to use for my fan. I found the Set Auto-off timer does not work. After setting a time like 30min and press start nothing happens. The fan does not start. If you go back into the auto-off timer setting, it goes back to 1min. by default. Additionally, the schedule function always turns of the fan and fan light even though I do not select the light to turn on. Both the fan and light turn on at the scheduled time even though I only selected the fan to turn on. Please let me know if you have resolved these issues..Version: 1.6.25
✓ TerribleI have several automatic plug ins and this one is the worst. Does not pick up the wifi at all! I have to literally walk outside to turn it off and on each day.Version: 1.13.9
✓ No app support?Every time I click on the App Support link on the App Store listing, it always takes me to the Home Depot app, to a list of compatible Hubspace products. It’s like, “No! I don’t wanna buy more devices! I’m having issues with your app/service, the last thing I’m thinking about is buying more!” It’s incredibly frustrating, and there’s very few resources online on what to do if something goes wrong. Or in the very least I would expect an easy to find, quick access to a sort of “system status check” website where I could see if maybe they’re doing maintenance on the servers or something. But no, it’s just the website is down, deal with it. Not very customer driven/friendly 😑.Version: 1.6.25
✓ Lights intermittently don’t come onBought 3 lights for out front of house however they are always having issues . One day 1 doesn’t come on another day a different one and so on . Very disappointed..Version: 1.7.63
✓ Bad appThis is a terrible app. The instructions do not match the actions available on the app..Version: 1.12.7
✓ Not reliableDon’t go out without a key. Sometimes it will unlock and other times it won’t..Version: 1.13.9
✓ Okay but unreliableOverall the app is pretty solid and has good organization for appliances and rooms, letting you create grouped items for several bulbs. For example, I have three in a ceiling fan that I can control all as a single group. The problem comes if I forget to use the app and flip the light off using the switch. It takes forever for the app to recognize the bulbs are on and allow me to control them again. Sometimes I have to delete the bulbs from the app then add them back one by one. This connectivity issue is why I knocked off a couple of stars..Version: 1.14.17
✓ Not InteractiveHubspace is very good and easy to install. But my only issue is it’s not an interactive app. For example :- the app has many presets to choose from but it does not lets you create preset as per your own requirements. Lot of other products such as Atomi you can make your own preset for a day or week however you want. Also schedule feature does not have a date option. If I want to create a schedule for a Certain date instead of a day. I should be able to do that for a particular date for the example if I want to use the valentines preset and schedule it for 14th feb it does not have that feature. Also the schedule is very taxing I have 22 lights in one area I have to go to each Individual light to create a schedule. They should allow to create the same schedule for a particular room/area. These are the issues that I have faced with hubspace. If there IT team is reading this review these are very easy fix. Please work on it. The app will work like a charm..Version: 1.10.9
✓ Poor performanceWorks very poorly. Door lock often is not connected..Version: 1.11.11
🙂 Hubspace Positive Reviews
Hubspace works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hubspace.
⛔ Hubspace Problems
