FordPass™ Negative Reviews

FordPass™ App Complaints & User Negative Comments 2024

FordPass™ app received 162 complaints, negative comments and reviews by users. Have you ever had a bad experience using FordPass™? Can you share your negative thoughts about fordpass™?

FordPass™ for Negative User Reviews

✓ Doesn’t do much!So I recognise the app is useful for locking/unlocking/starting the vehicle remotely, and I also like the new option to activate the horn and lights. Also useful for checking fuel levels and it alerted me to a puncture which was helpful. Those few things are useful and work well, however that’s about it. I just sat down today to look in the manual via the app and could easily find a guide to the instrument panel icons (I’ll flick through the paper version in the glovebox instead). Also I had a look at the how to videos to see if I could get the in car hotspot activated and the video instructions steps were not possible on my app - when I followed the video different screens appeared and there was no reference to the WiFi. The video gave no indication of how to set up a trial, either. At least this new version of the app is more stable than the last, but plenty of room for improvement here..Saint_Simon_of_CanterburyVersion: 4.29.1

✓ Poor App - Lacks FeaturesCompared to other manufacturers this App is absolutely terrible, it has so few features it’s almost pointless. Ford are way behind almost every manufacturer on the market. This could be considered an embarrassment if I where a member of the Dev Team that produced this. Why on earth would you actively tell customers that you’ll be introducing new features when over the last 18 months it’s actually gone in the opposite direction. What are you thinking Ford, as customers we’d love to know..!!.Kev AlVersion: 4.27.1

✓ PointlessI’ve decided to delete the app. Never needed an app to operate a car before. It could be good but the Charging Log Info is nearly always corrupt and unusable. I can get all the information I need from the car itself - tyre pressures - oil life - charging details etc. It probably drains the battery more than if you don’t use the app. Why would I need to check my car in an app regularly? - especially if the info is unreliable. I look at my phone enough already so I don’t need another excuse to doom scroll. Give the app some useful content that works correctly then I might retry it..Chiefy55Version: 4.27.1

✓ Primitive software, reduced featuresDisappointing. From the day one, it had a limited functionality, and Ford kept removing features..Sky11-11Version: 4.29.1

✓ Very DisappointedUseful features removed, useless features kept. EV driving log is gone I found this so useful as this is for a company car Kuga PHEV, as far as I am aware this is not available through the infotainment system. All I would like to do is track my driving it was so much easier than using google maps, not even a notification to say it would be removed, thought it was a fault, had the car 6 months. All the rest is mainly gimmicky, open and start the car from the phone - pointless, and some of the other features can be accessed within the car. The odometer, oil health and tire pressure monitoring is vaguely useful hence 2 stars. PLEASE CONSIDER ADDING THE DRIVING LOG BACK..Noname1975Version: 4.29.1

✓ Not user friendlyI have a Tesla and Mache, so I can compare with both cars and its Apps. The response of Mache Ford Apps always has a delay. Also, every time it said there is an update and it was done, it doesn't say where is the improvement and what benefits to me. It just say "updated".....Ringo LVersion: 4.28.0

✓ Keeps asking to updateKeeps asking to. Update even after I already updated Update** issue fixed they should not ask to update app they should specify to delete the old app first before re installing.IbbismallsVersion: 4.26.1

✓ The update nowhere near as good as the original appDisappointed yet again, Ford have taken away more features from this app than they added, original app had a very useful journey tracker they ripped that away and replaced it with nothing, most of the app is for the benefit of the Ford company, rather than the consumer, for example, adding easy way to, subscriptions, booking your next service,etc I could see, no reason why with the technology we have, for example to be able to set up a journey on the satnav on your FordPass, rather than crawling around in the car, setting it up in the car itself, then finding that the automatic ignition cut off, and also cuts off your while your programming There are loads off technical add on they could use if they really wanted to. They may well say as I have read on other reviews they took the features a way to make the platform more stable However, this statement has appeared for well over a year now and they still haven’t sorted it.! What really makes me laugh I read somewhere in the terms and conditions that the FordPass is free to anyone buying a new car for a lifetime, and in brackets it has 10 years , surely a lifetime is a lifetime not 10 years! I think Ford needs to look at its wording, a little more accurately!.Cwk11Version: 4.29.0

✓ Need Apple Watch App!!!Update 4: Bring back the Apple Watch app and fix the issue where is forgets the connection most of the time and makes you open the phone app defeating the purpose of of the watch app. Please enable Siri Shortcuts! Update 3: Now has Apple Watch App but I really would like Siri Shortcuts enabled. I would like to raise my wrist and say “start my truck” into my Apple Watch using a Siri Shortcut! How awesome would that be! Update 2: still no Apple Watch app. Now I would like Siri Shortcuts. I want to raise my wrist and say “start my truck” into my Apple Watch using a Siri Shortcut! How awesome would that be! Update: still no Apple Watch app. Now I would like Siri Shortcuts. I want to raise my wrist and say “start my truck” into my Apple Watch using a Siri Shortcut! How awesome would that be! Love the ability to start my truck from my iPhone! Didn’t even know it did this until the sales person was setting it up for me. It would be really awesome to be able to start my truck from my Apple Watch! May purchase a cellular Apple Watch just to be able to do this without my phone nearby. So cool 👍🏻.MaverickC17Version: 3.21.0

✓ UnreliableI have had this app for a few weeks due to my recent Mustang Mach-E Purchase. Overall I’ve found the app to be unreliable. The app should allow my phone (iPhone 12) to behave as a key fob, but unfortunately that’s the most unreliable part. Sometimes it will work flawlessly and other times I can’t even get the car to start with my phone inside. (Updated, several months later, issues continue) I always keep FordPass open (as recommended) but the system is just terribly unreliable. For this reason, I never choose to use Phone as a Key, I always carry the fob with me (which in itself defeats the purpose of this app). The app also has very limited settings for app notifications. Every time I park my car at home, I receive a notification that my car “arrived home” - however this notification arrives 30+ minutes after parking and departing the vehicle. To make matters worse, there is no setting to remove this type of notification - I have to just deal with these late and useless daily notifications. (Updated below) Overall, much to be improved. ___ I’ve now owned my Mustang Mach-E for several months and still perpetually disappointed by the FordPass app. The “arrived home” issue was corrected however overall functionality has not improved. Frankly I wouldn’t even feel bothered by the poor App performance if Ford did the right thing in providing two key fobs with the new vehicle purchase..Peacockblue11Version: 3.26.0

✓ Previously goodWas very useful when they had the ‘my ev driving’ but they have removed it with the excuse they are improving it but that was months ago. The ev driving was useful for many reasons including checking when you parked up to avoid parking tickets, working out how many miles the car was actually travelling on a charge etc. This is reason marked it down as 3 ⭐️.Harrogate 24Version: 4.30.2

✓ FlawedBuggy, slow and features get removed without notification (secure alert). To top it all off, just now I used the app to unlock my car because my keys are with my wife but 10 mins later can’t lock it because the app now says I need to go to the App Store to download an urgent update so takes me to the App Store which indicates I’m already on the latest I downloaded a week ago. I cannot get round this to use the app and tried forcing it closed and refreshing the available downloads but to no avail. So I am now left with an unlocked car and no way to lock it. Now got to leave it unsecured and wait for my wife to come home later as my keys are in her handbag..TeckyDaveVersion: 4.29.1

✓ Simplistic and Low function AppThe pros of the app: it starts the car, locks it and unlocks, shows mileage, tire pressure, oil status and fuel status. The cons: you can’t tell if your car is locked or unlocked, windows are open or closed, door is ajar, your vehicle is running, the temperature inside your vehicle… etc. There is also no information on trips or fuel mileage. There was a Ford widget that someone wrote on GitHub with all kinds of info and Ford disabled the widget. So Ford actually wants the app to stay lacking and weak. Lastly Ford doesn’t have any information on their plans for the app..Eastside99Version: 4.28.0

✓ InconvenienceI can’t no longer talk search on my mops because that option is removed also there are no more updates on my vehicle doors open or locked notifications.1 fordVersion: 4.29.1

✓ Battery drainerThis app was working somewhat well then all of a sudden my battery was not holding a charge. I was shocked to see that this app drained 63% of my battery in 4 hours..GhgdghfdthVersion: 3.12.0

✓ BasicThis app needs one important thing. Status of your vehicle. Hyundai has it in there app where it tells you if the doors are locked, if they are open. Even tells you if the windows are down. This can’t be that difficult to implement, can it?.Samson 30Version: 4.30.0

✓ Ford appIs intermittent in its operation. Can Ford add more useful information; Fuel used per 100 km Max trans temp and engine oil temps in F or C.WallstfoxVersion: 4.26.0

✓ Start /stopStart up and stop don’t work all the Time seems to only work maybe once a day if lucky , doesn’t up date often enough.@123$&’vVersion: 4.27.0

✓ Issues since updateI’ve just updated the app, now the app won’t start my car when I try to do it that way. I bought my car new 6weeks ago and had no issues using the app to start the car until I did the update. What’s doing with this now 🤷🏻‍♂️.Broncos KozyVersion: 4.25.0

✓ Updates seem to be making it worseI had no problems with this app now after updating it no longer unlocks my car.1289361426134Version: 4.26.1

✓ Ford pass for 2019 F450 LimitedThere are many functions that would be nice from a remote application standpoint. Status of windows and the ability to open/close when not in vehicle..MD@60+Version: 4.29.0

✓ Remote controlRemote start has little glitches and you have to reload the app. All else works well.Thompson y thompsonVersion: 4.27.1

✓ Not working99 % of the time it says “fordpass not responding!” For the price of a new truck they need to get their garbage working!!.Glen M WVersion: 4.30.0

✓ UselessI’m not sure if the app is designed to be completely useless. But it does a really good impression of one that is. I’ve recently updated the app to now have absolutely no information about the car. It is linked to the car but provides no information whatsoever. Brilliantly useless. Gold star Ford!.Hadenough2018Version: 4.25.0

✓ Good idea, bad executionSimple app with good info. There’s a lot to improve on. I mainly use it for the remote start but it doesn’t connect consistently. This makes it frustrating to use and sees me avoiding the app. I also don’t understand why there isn’t a function to adjust the air conditioning. This would be helpful in the cold months when you want to defrost the cab. Hopefully forward can build on what they have currently..JrentouleVersion: 4.27.1

✓ Completely Useless AppI got this App in early 2021 when I bought my car. It was extremely limited with the only real features either locate your car or book a service. Now the location hasn’t worked in months. I get an advice that if I download the new App everything will be fixed. I feel that whoever if involved in App development for Ford is a joke..MattRepaVersion: 4.25.0

✓ Update not greatHey, I’ve had this app for over a year, never an issue. Updated as requested a couple weeks back but I get asked every time I open the app to download the update before I can do anything. Cheers.Purpleandgreen100Version: 4.25.0

✓ Hard to close your accountI closed my account on the app due to metadata privacy concerns months ago,and received a confirmation email that my account was closed. Fast forward to a few weeks ago I received a email stating I have reward points, I called Ford and the agent tells me that my account is still active, so I ask for my account to be deleted. The agent tells me I will receive a call once my account has been deleted and gives me a case number and within 72 hours I will receive a call this has been done, it has been well past that now. If you are ok with your data being sold, cool enjoy the app it works great, if you have concerns about your data being sold then be careful and make sure you document your account cancellation as this appears to be a very difficult process and they do not keep records of you attempt to close your account through the app( the agent said their system showed no info on me closing my account on the app and asked if I had a case number from using the app, which may have happened but I assumed the cancellation email was enough and did not write it down). Be careful!.Concrn citN willzVersion: 3.21.0

✓ Bad appWhere to begin with The problems with this app. If you do not run chrome on your phone this app will cause you all sorts of headaches. Overall the app runs extremely slow. The app will track you all over the place whether you are in a Ford vehicle or not. Once you download the app and input your vin Number the app may or may not work as advertised. For my truck which was a 2020 Ford the app could lock and unlock the doors but could not auto start the engine. I called customer service & about 75 percent of the time I called I got a English as a second language rep and go was difficult at times to understand. Their suggestions were re-input your Vin number and if that doesn’t work start over from scratch woh the app. Trying to reset a password was a headache in itself. I would hit the forgot password button it would ask for my email and then send me a link in that email which would send me back to the original sign-in screen. The rep said I should open the email on a computer and that might solve the problem. I’m like why should I have to go to a computer to reset the password for a phone app it defeats the purpose of the phone app..55589227643964Version: 3.15.0

✓ Doesn’t workUpdating to 3 stars since the app started linking to my car again. It is pretty serviceable now. Since I have a Mach E this app is more important to day to day operation of the vehicle compared to gas powered cars. We use it to monitor charge status, configure charge settings and to find chargers and/or trip plan. It stall has some bugs. I wish there was a way for users to report bugs. And I wish the support was better. Original 1 star review: This app is ok if it works. Mine worked for about a week before would no longer connect with my Mach E. Called support and waited for 15 minutes to talk with someone whose first troubleshooting step was update my iPhone and call back. Of course that didn’t work. Then spent an hour on chat support this morning trying to get it working. Still not working the chat person ghosted me after I assume they had no more troubleshooting steps to read off their list. Right now this app is trash and the Ford Pass support is trasher for me..AKA - Big AVersion: 4.13.0

✓ UnreliableThe lock / unlock feature is hit and miss. Currently sitting locked out of my truck with my keys inside. The app successfully locked but now will not unlock after returning.._-_-_-_-__-_-_-_-Version: 4.27.1

✓ Old locationLocks and unlocks doors but the cars location remains out of date. A slightly useful toy._EngineerVersion: 4.25.0

✓ FordPass app not will not work??App doesn’t work on my iwatch? It loads the app on my watch however when I tap it to open it will not open the app, it just crashes??.IM A FAN !!!!!!!!!!!!!!!!!!Version: 2.26.2

✓ Most good, zone lighting never worksWish they could sort the zone lighting issues. And trailer light test sometimes not work either..Stefano5050Version: 4.32.1

✓ Absolute garbage - Doesn’t workThis is unacceptable. I bought a brand new 2018 F150 and for over a month this app hasn’t worked at all. All Ford says is that they’re working on it, but have no timeline. When it was working, it's very poorly laid out. I just want my vehicle status and controls to be the first thing I see when I open the app, all on the same tab. It doesn't even show the current locked status of your vehicle. I had an aftermarket version of something similar installed on my car 5 years ago that was miles ahead of this in terms of features and usability. And yes, please add Apple Watch support. It would be amazing to quickly pull up the app on my watch and unlock with a tap..Kuzuri_616Version: 1.14.1

✓ Nothing specialWhen I first tried the App it had loads of useful features. You could find out how you had driven your car during a journey. Details were given on acceleration, breaking etc. You could also see where the car was being driven if you were not in it. Then suddenly all these features disappeared. Why? It now has very little going for it. Just basic info about things like tyre pressures etc. It is also supposed to be updated with service information by Ford garages. This does not appear to happen!.Nettab123Version: 4.31.2

✓ Bad Battery DrainSince iOS 14 this app is draining my battery and hogging almost 50% of my battery usage per day, and I don’t even have it actively running. Ya it’s a great app, but I actually need to have a running phone to use it not a dead phone. Please, please, please fix you app and soon. As of now I will be deleting this off my phone until it has the next update..Mr.BelinskyVersion: 3.8.0

✓ Not bad but not greatSome features work well. But the start stop from Apple Watch can be hit and miss. Works some days and not others. Unable to get the zone lighting from the app to work the loading wheel just spins and spins and spins. I’m sure they will fix this with the next round of bug fixes. I can only comment on iPhone and Apple Watch operation with the latest software versions of phone and watch as well as ford pass app..DalstysVersion: 4.30.2

✓ Won’t connectThis new app won’t connect to the Ute for things like the zone lighting etc, but will work for remote start: the old Ford pass app worked for this, the new one doesn’t..Dannesb0Version: 4.25.0

✓ Says I need to download a required updateEvery time I open the app it directs me to the AppStore saying I need to update the app for it to continue to work. I have the latest version. Quite frustrating.Jarvis.andersonVersion: 4.26.1

✓ Needs MAJOR workOver the past year+ this app hasn’t changed much. Throughout various updates and “bug fixes” I still have the same problems. Half of the buttons don’t work. I select schedule service, nothing happens. I select find another dealer, nothing happens. The only things that work are the readout stats and turning the vehicle on, however, even that fails 15% of the time or takes a couple of minutes to actually do it. My phone is up to date and is new so I know that’s not the issue. When I first got the app I remember it was rated 2-3 stars average. I’m happy to see that has changed but it really doesn’t mean anything because I still have the same problems. Please make the app useable. There are a lot of convenient and great features I would love to take advantage of but instead they’re just sitting in the palm of my hand mocking me. It’s quite annoying to have a smart oil sensor equipped in your vehicle and to have your phone tell you to schedule service through the app and then not let you do anything but stare at a screen that has the info of your dealers service hours. Edit: it’s just getting worse. Down to 2 stars now. Make your app work. It’s pretty simple. Honestly making me regret ever buying a ford..GoogleintVersion: 3.6.0

✓ Doesn’t “work perfectly” as some suggestI like the app, I really do. Using it to start my truck when my key fob is out of range is fantastic. It’s also very nice to see status updates concerning my vehicle. Where it needs SIGNIFICANT improvement is redeeming Ford pass rewards, and chatting with a Ford rep for help. Yesterday I had to get my oil changed for the first time since buying my truck. My Ford pass told me it was due, which was nice. When I get to the shop to have it changed, I can’t figure out how to “pay” for it using my Ford pass rewards. The service tech must’ve been new because he didn’t know either. So while I’m waiting in the lobby, I keep trying to figure it out, but each clicking attempt I made eventually took me right back to the beginning. It was a constant circle of trying to redeem my rewards points. I attempted to chat with someone through the app but that feature was so broken, the typing window was blocked on the bottom by the reload and go back bar, so while I saw the rep chatting to me, I could never respond. I have an iPhone XR btw. Finally I ran into the general manager who is a friend of mine, and he talked to the service techs to get it sorted. That worked for me but that option isn’t available for everyone. Bottom line is the app developers need to retool reward points redemption and in app chat help to make them work first and foremost, but also make it user friendly..Jddavidson86Version: 3.13.1

✓ They have taken away the EV drivingThey have taken away the most useful feature What a pathetic response from the developer, “we have taken all the useful features off the app to make it stable”. The car cost over £40,000 is the software on board it as reliable and repeatable as the app! I have a paid for subscription to Traffic and it doesn’t work either. SHAME Ford it really doesn’t reflect well on your reliability..Tomfam1Version: 4.30.0

✓ Update need for iOS17Since iOS 17 update the app is a brick! Does nothing, come on Ford you had months to update this..SttamburVersion: 4.30.0

✓ Start hardly worksThe app takes to long for the car to start ! Not much differnce from the last app. Sometimes it just won’t respond at all. Disappointed ford I’ve paid 100k for a raptor expect better.Vjs_08Version: 4.26.0

✓ Constantly disabledApp features disabled multiple times per week due to low battery power. Dealer tested battery and charging system. Said it’s functioning fine..Jham79Version: 4.29.1

✓ Kinda worksEvery time I open the app it makes me go to the app store to download it but it doesn’t actually download it, it just opens the app. Not the end of the world but I’m guessing this isn’t how it’s suppose to work..Elliot38Version: 4.29.1

✓ Can you please fix the crash on preferred charging time?Okay app, very unstable and holds on certain screens for ages. For example last updated 2 hours ago on Home Screen, pull down to refresh and doesn’t work. Very annoying if you want to try and charge the vehicle and need it to know it’s plugged into a charger. Also you cannot setup a charging schedule in the app, it just crashes every time. Same if you try to delete a charging schedule. You need to setup in the car for it to work. Not good enough when people have electric tariffs that flex based on charging times..Adamd1988Version: 4.27.1

✓ Ford is unreliableThis app is basically hit or miss, after all the updates I can’t even remote start my vehicle consistently. Ford really lives up to its name which produces unreliable products. I’m not gonna buy their vehicle again!.Ryan_555Version: 4.29.1

✓ 2023 MustangNeeds more options, are my doors locked, is my roof open, are my windows up, to name a few ideas..Sparkie0007Version: 4.29.0

✓ Next Gen EverestFord pass is handy and informative but location isn’t always up to date and remote start is hit and miss. Especially when you think your jumping into a warm car and it hasn’t started…thumbs down in the validation team….ToyotaN80Version: 4.27.0

✓ Wilson next gen wildtrak v6I did the update and my zone lighting still doesn’t work it’s keeps saying turned off to save battery Come on ford fix the problem It hasn’t worked since I got the car.Ww2691Version: 4.26.0

✓ Remote start rarely worksI like the concept of being able to schedule starts and it has a further reach than the keyfob remote starter. Those aren’t useful though when the app doesn’t work. I had weekday scheduled starts set up and every day the app would tell me my car was started. I’d look out my window and half the time my car would not be running. Then the app just decided I needed to leave the house earlier and rescheduled my start for an hour earlier. It wouldn’t let me edit the time so I deleted the scheduled start and tried to re-add it. It will no longer allow me to schedule a start. I keep hitting the “save” button but nothing happens. When you have an app that effects the function of peoples cars, you should make sure it works. I live in Michigan, do you know how awful our winters are? Remote start is essential. Really wish I had my old car with the keyfob that worked. Update:I went to start my car this morning (morning rush hour time) and the app was offline for maintenance. They’re doing maintenance during peak use time?! I am currently sitting in my car waiting for it to defrost. I am no longer a loyal Ford customer.Littleleah1Version: 2.6.0

✓ Transit custom securityIt is important you fix this soon as possible as when I am working with My Van an alarm goes off I need to be notified. As I could lose the whole contents of my vehicle. 😭 Thanks for your response, it is always good for the developer to listen to the customer. However. The security part of the “app” is the most important feature, to disable it was a very bad decision on your part. These Ford Transit Custom van always get broken into, so the security feature was an added plus as it lets me know when the doors are opened or the alarm is going off. It was one of the main reasons why I bought this van, for the high price that it was..Shiiiiiiit appVersion: 4.27.1

✓ It’s OK but useful feature removedThe app is fine for what I need although I am very disappointed by the apparent removal of the My EV Driving feature which logged the previous 30 days journeys. This feature is one that really must be added back to the app. Having the charge complete time and the ability to lock the car if you’ve forgotten are very nice things to have available. Probably standard across the industry but this is my first EV..FackingspidersVersion: 4.29.0

✓ Was useless / now even more uselessI’ve had my Kuga two years from new and set up the app From the start it didn’t work efficiently then after a few months - cos each time you email Ford pass you have to wait more than 72hrs for a reply !!!! Then after each update something is removed to the point if now isn’t worth having on my phone as it has no purpose, no features. I would have given it no stars but there is no option What’s the point of having a stable platform if there is noting on it?! Then CW gives the bog standard reply to each review so there is no sincerity and commitment. This is very poor for a or what was a major car manufacture. In summary the App is as reliable as thee Kuga itself.Cruiser45Version: 4.27.1

✓ What’s the point?I’m an Australian with a car that doesn’t support the connectivity features. What’s the point of the app. It shows me now details of my car. Like service history and when it’s due. Am I missing something???.Ian from OzVersion: 4.25.0

✓ Lots of glitchesWhen it work, it works well. When it doesn’t work - there’s no point in having it. Can’t lock or unlock or start the car. The idea of this is app is super helpful and handy - but the glitches make things SO inconvenient and worrisome. I have a timer set to start my car Mon-Fri at 8:10am so it’s warm in the winter before I leave for work. Today while at work, I checked my phone and have 37 notifications that my car started successfully between 10:10am-11:20am!!!!! I didn’t notice these until almost noon so when I went out to check my car it was cold again and I couldn’t verify (and neither could FordPass customer support/guide) if it actually started that many times. I’d also say about 20% of the time when I’d like to start my car in the middle of the day, I am unable to due to the app being “down temporarily”. This would be a GREAT app if it the autostart functionality worked better and any “down time” was communicated in advance - either by a pop up message or notification in the message center..AllAmerireject8Version: 2.25.0

✓ Very PoorDownloaded and now has less features than the previous version, why? It was so useful having details of each trip, how many petrol miles, how many electrical miles and estimated mpg, now all. Security warnings removed which would alert if doors had been opened. Estimated charging time gone?? I really can’t understand why any of the above has been removed, it’s made the app almost pointless.GJP1964Version: 4.30.0

✓ Cool features, but only work intermittently.The remote start in particular is hit and miss. When it work it’s great, but when you get the dreaded failed to start notification, just close it because it ain’t going to work..LeifWarrenVersion: 4.28.0

✓ Unreliable app with features reduced ‘to improve customer experience’Always seems to be a day behind. Charge information is often a day out of date. Journey information and location features have been deleted and not replaced with anything useful. With rising cost of off peak electricity and the fall in petrol prices the idea of carting around half a ton of batteries and having both a rather low performance petrol engine and an electric system isn’t so attractive now..Kugaman76Version: 4.27.1

✓ AwfulConstantly have to reload Ap..Nz_marcyVersion: 4.31.2

✓ Disappointed by removal of SecuriAlertI do not understand why Ford have removed SecuriAlert, it was one of the most useful features this app had. Aside from this, I like that I can set a charging schedule for my Kuga PHEV so I can charge when the electricity is cheaper. Overall I find this app useful for keeping an eye on my vehicle’s battery and fuel level, but disappointed Ford keeps removing features like SecuriAlert..InvisiblegeckoVersion: 4.28.0

✓ Updates should be testedSince the last update every time I go into the app it wants me to download it even if was 5min since the last time I did it. Anything IT should be well tested before it is rolled out..Cool_DingoVersion: 4.26.1

✓ Didn’t workWas working great and loved it …until I had my keys inside and it decided not to work 🫣.4christ.Version: 4.27.1

✓ Want km not MilesHaving problem with this app as it will not stay on km after setting it from miles. Always tends to go back to miles. Word are overlapping can’t read some of the descriptions. Other than those problems it’s working fine..ComadileVersion: 2.17.0

✓ Not much useThis app used to be a lot better before Ford started removing features from the vehicle and the app. Now it’s only really shows state of charge and when you’re charging. Though there are buttons to lock and unlock the car it doesn’t show if it is locked or not. You can remote start the car but there’s no settings in the app to say what temperature to warm up to, or how long to run for before departure, can’t easily schedule a start/warm up time either. The most useful feature about how good an EV driver you were as a coach for range/economy was removed too. Software updates are a joke - every one just says bug fixes or improvements..SaltskiVersion: 4.30.2

✓ UpdateMessage 01/12 saying update available but the link takes my iPhone to Play Store! The next message 14/12 tells me I’m only on ios15 and to update my phone so I can take advantage of the new features, when I’m actually already on iOS 17.2.1 Come on Ford you are better than this!.StoopiVersion: 4.31.2

✓ App works only when it wants toI live in a cold climate so I was excited about the prospect of being able to de-ice the car before heading out. The app works….sometimes. Other times it just doesn’t start the vehicle. Sometimes it works better when you shut the app down the day prior, other times is doesn’t work at all..Ky DkkaVersion: 4.27.0

✓ HackedAbout a month ago I noticed that the app was not connecting to my vehicle. I started getting a message on the app stating the vehicle software was being updated and the app would connect after ten minutes. Tried the master reset on the vehicle which did not work. Called Ford and they had me do the master reset again. This time I got to a point where the app was waiting for authorization. As I’m the only user I should have been able to authorize but Ford found another user had hacked into my account a few days after the app stopped working and now has control of my vehicle. Took the vehicle to the dealer and they did their thing but same issue still. Now they are replacing a module called a TCU. I have a 2018 and that model year does not remove email accounts from the system after a master reset according to Ford. Hopefully when the TCU is replaced that will clean out the hackers email and let me take back control as I found my vehicle had been unlocked and left unlocked over night. Sometimes these cool features can be a curse..G1ve me a breakVersion: 3.27.0

✓ Get it togetherUp until recently I would have given this app 5+ stars... it used to work perfectly every time. In the last month there have been “maintenance in progress” for days on end, depending on what guide you talk to, they don’t know what to say except what is on their script. Once in a while you’ll get someone who is actually knowledgeable and helpful. Or no one answers ( waited for 15 minutes before hanging up) , this in and of itself is unacceptable! Now in the last month it seems it takes forever for the app to load up, or it doesn’t recognize your log in, or it takes forever to start or it doesn’t start at all! I understand the need for maintenance and updates but this is getting ridiculous!! I’m very tech savvy and work as a sales consultant for Ford and I can tell you this is making us look bad especially when you tell your customer that it comes with remote start they can start from virtually anywhere. Now, they are upset because they miss their keyfob remote start because at least with that it was reliable. Customers are NOT happy about this. Get your act together because I know legitimately I know this is a great app when it works consistently! You want everyone to set up their FordPass account and start charging for the use the convenience of remote starting, locking, and unlocking, their vehicles but you can’t even keep the app working or respond promptly when your app is down!.ChristineS1992Version: 2.5.0

✓ 2022 F-150Beautiful truck. Keeps entering “deep sleep” mode until I was told to turn off the automatic updates which seemed to be every other day. It would drain the battery down to 30%, then the electronics would not work, no interior lights at night, no courtesy lights, no remote start, even Car Play would not work. Dealer checked it out, was told to turn off the auto update, Ford issued a bulletin to dealers advising of issue. Battery checked OK, changing system OK, said I didn’t drive enough to keep battery fully charged, how far is far enough? Should have kept the 98 Lexus with 320,000 miles if this is as good as it is going to get with a truck that costs twice as much as my first house (1982). So disappointed in this pickup it is sickening, even driving just over 600 miles in one trip couldn’t charge the battery. Get this, also told the tonneau hard cover was pulling the battery down. No holes have been drilled, no wires connected to it. Awaiting the next adventure at the dealer. That’s alright I have the extended warranty and I plan on driving the rental vehicle until the wheels fall off or my truck gets fixed, all I pay for is gas..Dang1956Version: 4.32.1

✓ It wants to know your playlistThis app has the potential to be a good app, but it constantly wants you to opt out of it reporting back to Ford what apps you use on your phone because it is connected to your truck and what apps it wants to interface with with the truck. With used with iOS, it constantly sets ring volume to max and on disconnect does not set it back. When using the remote start on this app, it will only let you start it twice, so if you are in a work environment where you have to remote start and leave your truck started to provide power for other things, you’re out of luck. Furthermore, when interfacing with Bluetooth to use your iPhone, it takes multiple seconds for the microphone to sync up before you can start dictating a message, or answer a phone. The Ford pass app on your truck and your phone also wants to report your driving habits. How hard you accelerate, how often you accelerate, and how hard you brake, even how hard you take corners, are all reported back to Ford. What uses these have is still up for debate and will probably be be hammered out in a legal fashion in the future. But it’s just beyond the call of necessity. If this trend stays in this direction, it will not only be the last vehicle app I use on my phone, it will be the last new Ford that I purchase. Goodbye, Fordpass..Invasive againVersion: 4.15.1

✓ Terrible AppNot sure how much research went into the development of this, but after 6 months use I can hand on heart say it’s rubbish. To remote start your car, you’d have better luck winning the lotto! Works about 30% of the time - not good enough for a vehicle costing $75k. Please find a fix for this issue & the Sync4 system as well..2022fordVersion: 4.27.1

✓ Is this a bug?The updated app no longer shows the journey tab, the most useful part of the app. If this is a bug please fix, otherwise you have ruined the app for me, the journey tab let me see what electric v petrol miles I got on a trip, MPG if the hybrid kicked in, what miles from brake regen was recovered and a score for driving efficiency, none for this is there now..GotToGoHomeVersion: 4.29.0

✓ Oil life monitorWas this feature removed or just not working anymore? Basically was the only reason I keep this app on my phone.Topshko_niinVersion: 4.16.1

✓ You’re Better off Without ItFordPass would be nice if it wasn’t constantly crashing. It runs very poorly on newer iPhones (X style). The app is slow and makes me log in every single time I open it. Considering that I utilize it at least twice a day, that makes FordPass nearly unusable for me. And that’s assuming I make it through log-in. The app refuses to recognize my credentials a good 50% of the time. Why does it need access to FaceID if the feature never even triggers? Initial set-up on my old iPhone 6 was beyond painful. Turns out that it wasn’t just my phone getting old. I love the remote start feature as that seems to be the only only thing that I can rely on. Too bad I have to keep re-syncing it with the car in hopes that one will take. After initial authorization, I shouldn’t have to physically plug in my phone every time I want to add a new start time. The car has WiFi and Bluetooth for goodness sake! Honestly, in the time it takes to load FordPass, I can make make it to the car and physically unlock it. Additionally, I should only have to consent to use of the app monthly, not daily. To top it off, FordPass doesn’t even have a CarPlay app. If all the issues were resolved, the app might be worth using. For now, I would skip it..Ollie C.Version: 2.5.0

✓ New update has made it unusableDespite downloading the latest version, every time I open the app, it tells me I need the new version, takes me to the App Store just to open the app. Once I have it open, it doesn’t start my car remotely anyway..AndrewM from AdelaideVersion: 4.25.0

✓ Handy app - until you become a criminalBeen using this app since I bought my then new 2019 vehicle, and been inside a Ford since the 70s. Loved the convenience of a mobile remote control. Until all of a sudden I became a criminal. That is how I felt when my access to the app got suspended. Out of the blue, a cryptic IBM email with the Ford name as part of the sender name, and its content stating “disabled: true”. My app logged me out, and did not let me in. Changed credentials to no avail. And then the saga began. I called FordPass to find out what just happened. For the next two months and a half, every time I called I was asked if I used any third party service to control my vehicle. Every time I stated I had not and I don’t know what is this about - and I still don’t. And every time they would “check and return me in a few days”, never doing so. By the end I was agreeing with them and saying I had been using whatever they were claiming and I was sorry, so the beating would stop and they would let me use the app I had for 40+ months. Lots of beating and calls later, I got my access recovered, via another cryptic IBM email message. I’m still not sure what the H happened and still not sure when I’ll go thru this again. All I know is that I’m sure thinking where I’m heading on my next vehicle. With such criminal experience, that was my last Ford..HquestVersion: 4.23.2

✓ Features RemovedSo you have removed the Securialert feature that was integral to the security of the car. You have now made the car less secure as we no longer get notifications of anyone tampering with it! Is this anything to do with the 12v battery problems on Kuga PHEVs? You are removing functionality from our cars that was included in the price of the car when we purchased it. It has not been well notified so I have just wasted an hour trying to find out why mine doesn’t work. Even worse is that you dont give an indication of timelines for future “enhancements” All a bit amateurish..Stuarts58Version: 4.27.1

✓ Update a failureI could no longer use the app , message saying to download new version from the App Store … after that it does not recognise my password any more. Cmon Ford if there is a problem please jump on it Mal.Mal RangerVersion: 4.32.1

✓ Tricky to use. Glitchy. Really glitchy. No recharge planning for trips.Does more than others except Tesla, but this app must do much more functionality to compete with Tesla. And they really need to get rid of the daily glitches. After a recall, the phone as a key is still unreliable and other app functions may or may not work. Random changes to most settings are totally annoying. Radio comes on to Ford’s choice of input. Random ads appear on the screen. You can’t plan a long trip that takes charging stations into account. Does not update charging status until charge level is reached. Cannot use advertised features such as setting the desired charge level from the app. (Indeed, it is trIcky to set the desired charge level from the screen, since it is tied to time of day charging.) Not to mention totally bogus collision alerts - I once had it slam on the brakes with nothing in front of me. Some of these problems are probably not related to this app, but part of the Mach R OS. Overall, we love the car but this app is very weak..David 31415Version: 3.30.0

✓ Terrible softwareDoesn't work. Won't activate even though it's activated in the vehicle. Deal breaker for future purchases of ford products..Wormdoggy1Version: 4.27.1

✓ Stuck in a loop - Can’t Use AppI have a plug-in hybrid vehicle. I normally just use the “My Ford Mobil” app which is trailered more for electric/hybrid ford cars. Now, the “My Ford Mobil” app has been decommissioned and when I open it, it tells me that the features have migrated to “Ford Pass” app. Cool sounds good, consolidation, less apps. All for it. But when I add my vehicle to “Ford Pass”, it refers me back to “My Ford Mobil” for more tailored electric car app features. There is no option to continue without opening the “My Ford Mobil” app, which as I stated before, is decommissioned and refers me back to “Ford Pass”… I actually can’t do anything in the “Ford Pass” app at this point except close it after trying to add my vehicle. You can see the loop I am stuck in. I wonder if the features even migrated over. Ford should probably have figured this out before decommissioning the previous app. Pretty stupid that they have a decommissioned app still on the App Store also. I even re-downloaded it and had the same issues. Hopefully gets resolved soon, but for now I see this as a critical error since I am not able to even use the app..The doreahVersion: 4.12.0

✓ More useful bits removedUPDATE - Since the last review as below the Developer has responded to say the Journey information is available on the vehicle’s screen. This however is a one time only screen. The old version had all the historical info for 30 days, including things not shown of the screen. Please bring back the full Journey information in the app. Please can we have the Journey information back again. This was about the only useful part of the app. It’s been a disappointing update!!.TriplehornsNIVersion: 4.29.1

✓ Drains battery with iOS14This app is now the #1 battery drain after upgrading to iOS 14. It causes your device to run hot and it ignores your “run in background” setting. I’m uninstalling this app until this is fixed..IMike_MVersion: 3.8.0

✓ Removal of security alertsLoved the app but now I don’t receive security alerts anymore as they’ve taken that off, not so good when you have a van full of equipment Now have to invest elsewhere, even considering a different manufacturer to see if they do it as I’m looking to replace my van. Shame these companies don’t ask the people that actually use there products, little people like me that use their vehicles could probably point them in a good direction to sell more cars/vans..Rob7754346Version: 4.29.0

✓ UnreliableThe app that gives you option to open and close the car has failed a few times now so I think that is useless. Especially when I have to be somewhere.Lee-john wingVersion: 4.25.0

✓ Just won’t update!App has been nothing update required for months and months. Update doesn’t get rid of the notification and I have to click to “update” app every time I want to use it. Have emailed for further support with no response..Peebs28Version: 4.30.2

✓ Drains phone batteryI just got the app 4 days ago with my new car and it’s got awesome features and I really want to use it, but I can’t. It drains my battery with “background activity” 1% every 2 mins. Even with my phone screen off and half the time won’t let my battery fully charge.I have had to turn off pretty much ever feature to try and stop this and next step is to delete the app from my phone. I turned off the precise location feature, cellular data, notifications, fitness and motion iPhone feature, only allow location if it asks me because not even the only while using setting worked, and I turned off all background activity from all apps and yet I’m still getting background activity from this app. I deleted and reinstalled it and am fully charging my phone because it stoped at 76% last night. Thankfully I’m not working today. I’m testing it today, but I don’t have high hopes. I’m most likely going to have to delete it which is a shame. I really do wish I could use it to its full potential..Shel8sVersion: 3.8.0

✓ Basic functionalityVery basic functionality in the app, why can’t I even tell what the lock status of my vehicle is? Can remote lock but no idea if it already locked or not, would give piece of mind for those occasions when you can’t remember locking it. Can’t set temperature when remote starting or choosing what heating features are turned on. Apart from seeing where the car currently is it doesn’t really give any other real benefits. I expected a lot more.Jacko54Version: 4.27.1

✓ Not ready for prime time yetSlow refresh, and often requires re-authentication. Also triggers Car Location Update unnecessarily..GmckendrVersion: 1.13

✓ Lacks quality and features (F-150 Lariat)I like the ability to start (and schedule start) remotely, even though sometimes it doesn’t work, and that’s about it. Vehicle status lacks the simplest but important thing: LOCK status. I open the app I wanna see if my truck is locked or not, in case I forgot to lock it. It would be awesome to be able to set climate temperature and seats (heat/vents) remotely too. Also status if any windows are open. Ford should look into Tesla app and get ideas. Recently added security alerts feels buggy. First of all you have to be inside your vehicle to set the schedule for alerts, otherwise I kept getting an error. Then after I set the schedule to be notified if my doors are open during nights I still get the notifications every time I open a door no matter day or night. Maybe because I got spoiled by Tesla app, but even their app is not perfect, and Ford being such huge company has no excuse to have such low grade app. Love my F-150 and hope this app will improve a lot very soon..DiNoiseVersion: 3.26.0

✓ Poor quality app - start againI have a Kuga PHEV. It would appear that Ford are not really behind providing an app that is of use to the end user. Features keep being removed because they prove to be unreliable or slow to use. For example: security alerts & my EV driving, both removed, arrived home and fully charged notifications sometimes work sometimes don’t. Constantly get partial response messages and have to wait for it to communicate. The charge log now shows estimated distance added but you don’t see the kWh added. If any more features are removed in the next update, it won’t be worth keeping it on the App Store. Product team: Fix security alerts Fix notifications Fix my EV driving Fix communication issues Fix slow communication setting departure times Add kWh added to charge log Add ability to send destination to sat nav.925JBFVersion: 4.29.1

✓ Ford appStart button says stop a lot when the ute is off and you want to start it..Ben13131313!Version: 4.30.2

✓ Good when it worksThis app’s best feature is ability to get information on your vehicle. Problem is that it doesn’t work all the time. It randomly stopped working again and won’t update. Since there’s no support for the app to call and report the issue, you have to hope that someone will actually check to see what’s happening and fix it. Ford doesn’t seem to care about your vehicle if it’s not brand new. Our explorer is only a few years old and the support has dropped massively every year, in fact the recall we got 3 notices for still hasn’t been fixed. Bring in the 3 notifications and set up appointments to find out they can’t get the parts or update the system in your vehicle. No direct support for the apps and you have to schedule an appointment with Ford service to get it looked into. No guarantee that they will fix anything since they have a problem updating your vehicles system and Ford now restricted updates for maps to only once a year..BohucaVersion: 4.30.0

✓ VikashCan’t remote start with app.Imageon 4 uVersion: 4.29.1

✓ Eat batteryIt’s a useful app, but it drains my phone battery so much as background utilization. And not a little much, like it 75% of my battery usage was going towards this app. As long as Ford doesn’t adjust that I will not download this app again..Rogrey12Version: 3.12.0

✓ Useless appSince updating the app my account doesn’t work anymore every time I try to login get an error “we having technical issues”.WejahatVersion: 4.26.1

✓ Can we have an updateFord “temporarily” removed a number of useful features from the app. Can we have an update on how long before you fix them and put them back in? I can only assume the max stars for the app were given before these features were removed…...The original PaulVersion: 4.32.1

✓ Issues with schedule ChargingApp has been great for 12 months, over the last 4 weeks the settings keep changing them selves from “charge to 100% when plugged in” to “preferred charge times” I haven’t set any proffered charge times and it keeps randomly changing it from charge whenever to different proffered charge times. When I go in (daily) to change it back it hangs for ages and then says “something had gone wrong, try again later” So most mornings I am waking up and my car isn’t charged! Very frustrating!.MrsWattoVersion: 4.32.1

✓ Works… Till it doesn’t.I have used this app for keyless entry many times, but last night it decided to stop working because my battery was low according to the FordPass representative who could not get me into my truck. My truck battery is below 50%. The app doesn’t work which doesn’t make sense because she said it was for my own safety but it would been safer if I could’ve unlocked my doors and gotten into my truck instead of being stranded with my dog in a parking garage late at night. I don’t use my key fob because when I go running, it is very large there was no way of getting me in other than calling a friend to come get me and take me home and then take me back, that’s not safe! There was nothing on my truck that said my battery was low and I still can’t figure out where to see my battery level or if it did even charged on my way home that’s probably not safe either. The rep said I could call for roadside assistance but last time I did that I had $100 deductible I would not recommend the keyless entry for any single women..BLB757Version: 4.33.0

✓ Good but…Everything works well with the app except every time I open the app it keeps telling you that you it needs to update. Even if there’s no update.Mad4i7Version: 4.28.0

✓ When it works, it works wellWhen the action actually takes place, the app works well. Love the scheduled auto start times for winter. Biggest issue is that it actually executes commands about 50% of the attempts..00gtshopeVersion: 4.29.1

✓ Remote startAfter 12 hours my truck goes in deep sleep. No point in having a remote start. Pointless. Freedom ford won’t help..MicahrigVersion: 4.29.1

✓ RobertWe thought the FordPass App was good, although intermittent, then we know longer got the alerts when the doors or boot were opened, so I contacted FordPass and was told those features are no longer available, which is crazy as although the tracker part works, if your away you want to be alerted something is not right, so no I’m not that impressed anymore! So what was the point of updating the app it’s no better..DottipottiVersion: 4.27.1

✓ Nice if it workedThe app is handy and a nice feature that comes with owning a Ford ! I constantly get notifications that I have a message on the app, I go to the messages and the preview of them is barely legible, the font is all screwed up and it doesn’t show me what is read or not read . I click on the top message thinking it’s the newest and my notification stays lit up, then I click the next message and so on and so forth and nothing clears the notification icon badge showing I have a new message. The remote start feature is hit or miss and sometimes spins until I have made it to my vehicle and manually started it ! Also Ford can keep their expensive high interest Visa card that I get offers on the app, text messages, emails and in my home mail box and al of these are repeated over and over ! Take the money you spend on trying to get your Visa card out there and spend some of it on a descent app that works ! The appearance of the app and details of the app looks like a third grader developed this thing and functions as such also! I basically gave the two stars because of the idea of it and the fact so far it does remain free ! Thank you for thst !.Hank1993Version: 3.14.0

✓ Battery Killer! WorrThis application runs in the background if you forget to force close it. I don’t mean swiping up to get back to the Home Screen, I mean the “control, alt, delete - end task” version on your phone EVERY SINGLE TIME you use it. It causes our phones to overheat and die...FAST. It’s cool and works great WHILE using, but honestly it isn’t worth the headache. When you go to pull your phone out of your pocket so you can use the app, your phone will probably be dead because of said app. They recently updated the app and the update pop up said something along the lines of “there’s been a fix!” Negative. Same problematic app just with a new visual layout. With the amount of heat this app makes our phones produce I would expect with regular use of the app, battery deterioration will occur. I really do hope Ford focuses on correcting this data error in their application, because I’m starting to lose faith in their reliability here. I know Ford is a automobile manufacturer and not an application based company , but if you’re going to make a product (any product) and tell us it’s corrected when there’s plenty of complaints, and no change has been made...makes me wonder if this is going to be a preview of my future with my truck; frustrating, problematic, and possibly unreliable?.@ar0thVersion: 3.14.0

✓ Being stripped to bare bonesMany useful features are being stripped such as security alerts, my EV driving, each time something is stripped the app teams response is this is for stability and to pave the way for new features. Since downloading the app in February not one new feature has been added yet loads stripped back. Not sure what the intent is here but showing a road map to users may be useful as at the moment the app has few useful features left and all of them core features now..Apotter93Version: 4.29.0

✓ Useless appEvery feature “might work” depending on the day, humidity, time, moon cycle, economy, whether an earth worm has a good day, internet connection, the cars mood, your mood, if it’s too cold or too hot, it’s useless if you need it essentially is what I’m saying. Why not just add a key button.BuggedPixelVersion: 4.27.1

✓ Fordpass not working due to technical issuesCan’t login Nothing online or on Ford.com Deleted and reinstalled several times Reset password Still doesn’t work.ThriftzVersion: 4.32.1

✓ No longer works with sync 3From day one when I purchased my 2021 Bronco Sport Outerbanks this app worked only half of the time . With the new sync 3 update it simply will not work at all and that is information that Ford Support gave me after spending an hour troubleshooting with them. Ford should be taking measures to fix this.Krave328Version: 4.29.1

✓ Average appRemote start feature doesn’t work every second time. And I’m sometimes I have to login again after app updates..Dsb-NZVersion: 4.32.1

✓ Doesn't work consistentlyFor some fun reason, my car started and ran through a quarter of a tank of gas Wednesday. I had a phone call and the phone offered to connect to my Ford, so I looked at the app and it gave me the option to "Start Engine", so I decided it was a fluke and my car was not, in fact, powered on. I walked out for lunch and did not Start the vehicle remotely and there it sat, running. My gas tank confirmed it had been on quite a while, but the app still showed the engine was not started. What if it had been the middle of the night and in my garage? This is incredibly dangerous!!! I don't have a key fob that turns the car in- this app is the *only* way I can remote turn the car on. What is going on? Also, why is my phone STILL trying to connect to my car that is not engaged in any way? Honestly, I thought the app was fantastic. I loved the cool features and options, but this is really dangerous. Also, at least two days a week, I've logged in to see that the app was down and being worked on. I'm okay worth fixing the horrible mistakes the app has seen this well, but I'm starting to wonder if this will ever get completely fixed. I really love this app, when it works. If you need top take it down a WEEK to get it working, do it, but please fix it..Ashrox620Version: 2.5.0

✓ Charging settingsThe time setting for charging should take preference over the desired %charged goal, this is not the present case and counter logic. Please update the software accordingly..Adri vd VeerVersion: 4.31.2

✓ Not happyIt never works when I need it. My truck is always in deep sleep mode or the app just won’t work.Yourworld222Version: 4.30.0

✓ Works sometimes, not dependableI have iPhone 6s, iOS 12.2, and possess technical knowledge. App works sometimes, displays incomplete data at other times. 1) when I open app and view “Vehicle Details” the app states the preferred dealer has not been selected. Then 5-8 seconds later the screen changes showing my preferred dealer information, as if there is something prohibiting it from displaying initially, 2) vehicle mileage under “Vehicle Details” is displayed sometimes and more times not. This is a nuisance as I use the data for expense reports and other purposes. I have to write the mileage down prior to exiting the vehicle or make a trip to the garage to retrieve mileage when needed. Can not understand why or how this information disappears or is often times not provided. My phone and app are connected to vehicle by Sync 3 daily, Sync software is current, thus a good connection is active. I have taken measures to delete app, reset phone, reinstall FordPass app, and it works well for a short period of time and then repeats items 1) and 2) as mentioned above. Good app, just wish it would provide complete data. Note, my vehicle does not support remote start, lock/unlock features..Photog03Version: 2.13.0

✓ Not quite what it should be.Using with a 2023 Lightning. Ford should compare functionality of the Tesla app and mimic the good parts of that. Basic functionality such as being able to precondition the truck to a specific temperature for schedule departure is one of the glaring missing items. Ford only gives you options like “warm” and “cool” which, depending on the outside temperature, are often misread and you end up getting into a cold truck in the winter. The other main issue with the app is when you use your phone as a key(PAAK). While that works relatively well, there are again some basic functions missing. For example, if you use PAAK, and the vehicle has started the precondition process, the truck defaults to a guest profile. This may be more of an issue with the truck’s software vs the app, but All they ever tell me is “that’s how it is”. I could go on, but you get the picture. The app is fair to good, but a long way from great and no where near 4 or 5 stars, when compared to what’s possible..Goblue3gVersion: 4.32.1

✓ Over night cheap rate charging UkMy electricity provider allows me to charge my ev from 12:30 to 04:30 at 9p pkh but the ford app will only allow the car to charge on the hour thus I can only charge for 3hrs from 01:00 to 04:00 instead of the available 4 hrs. Very frustrating when you return home from a day out with a low battery and cannot recharge sufficiently over night to go out again the next day on another long journey. It can’t difficult to update the app to allow charging on the half hour. Great car spoilt by rubbish app.Mache345Version: 4.30.0

✓ Will empty your batteryI went for 2 weeks holidays overseas and when I came back the battery of my Ford Ranger was completely flat because of the mobile Ford app being on permanent standby. I charged it for 3 hours and yet I’m unable to start the car..MV3249Version: 4.28.0

✓ Worst App Ever…Every time I try to use the app to start my car or unlock it I get a message that says “your vehicle is in a deep sleep mode and connectivity temporarily unavailable. Manually turn on your vehicle to deactivate this mode.” This happens every time I turn the vehicle off…within minutes! This temporary has been temporary for several months now! When is this going to be fixed? Update on my comments about a month ago… I searched the internet and found what the problem was! The problem is with the battery monitoring system. To reset it on a lot of Ford vehicles you press the start button or turn the key flash the bright lights 5 times and then press the brake 3 times wait for about 10 seconds and you’ll see the battery on the dashboard blinking this indicates the the battery monitoring system has been reset. Since I’ve done this I’ve not had ANY issues with the app and my handles with now lock without using the key. I don’t knows of this will help anyone, but thank you Ford for your wonderful help with this issue on the app and locking/unlocking my car using the touchpad on the door handle..PitapipsqkVersion: 4.27.0

✓ Poorly designedA clunky, counter-intuitive app that is inconsistent. You can set your Mach-E to only charge between certain times using cheap rate electricity. If you set up via the app often does not work, if you set up via vehicle console works fine. Additionally difficult to find functions within the app, not well designed.JogezaiVersion: 4.27.1

✓ No bettter than the human touchIt’s as removed from reality than the people at the end of the phones who can’t answer or resolve questions,,,, and very in tune with the knowledge of the sales force. If a problem is on the dash it is probably on the app but the recall problems take way too long as the communication inside the company is poor, perhaps a more hands on policy in a working Environment would better serve,,,, but that seems a common issue with all businesses ..UvgottobekidnVersion: 4.32.1

✓ Ordinary - in the sense of less than goodThe app is near useless. It has the feel of something with big plans for the future, released too early, unfinished, unrefined and developed on the cheap by a massive global company because they could rather than they should. Front page a big block of blank space. Reference documentation is just links to web pages that are generic and 98% unreadable in a mobile device. Oil life indicator has nothing to do with the status of the actual oil in the vehicle. Will cut the rant short at this. In all, no value here..MU5HROOMVersion: 4.30.0

✓ User agreement?I you agree to the user agreement when this app updates, you’re agreeing to them to sell your information to third parties so that you can get email solicitation as well as phone calls to try and sell you aftermarket warranties! You’re also agreeing to other financial things! Do you need a freaking attorney to decipher what you are agreeing to just do use a stupid app so that Ford can monitor how you drive your car in where you drive your car as well as the miles you put on your car through your phone! He also monitor how you service your car through your phone or lack of servicing when it comes to litigation! I believe that the contract you signed when you bought your car, as well as opting out to future emails and phone solicitations, should be good enough for Ford but apparently it is not and they have found another way to make money at your expense! Let’s talk about the app! The only way you can use remote start is through this app! Half the time it doesn’t work or recognize you even have a car! The app is a joke and they won’t do anything except blame The cars computer system! I guarantee you that if you bring your car to a dealer they’re not gonna find anything wrong with it however they may change parts and you will still have the same problem as I have read on forms! Fords sink three and Ford pass is a joke!.Rocky the bull dogVersion: 3.24.0

✓ Fuel Gauge…?Where’s the “Fuel Gauge” and “Estimated Distance to Empty” in the app version 3.32.0…..???.OrangeHoney5Version: 3.32.0

✓ This app is junk.2022 f-350 platinum. I have had my truck in to the dealer where they claim everything is updated. I have talked to the Ford app customer support and followed all the instructions. This app will not work with my truck, it worked for my 2020 so I had high hopes. Save yourself the headache and just use the key fob.Mark Mac.Version: 4.27.1

✓ Remote start stays in “shutting off in 10 mins”When I remote start the app stays with the “Shutting off in< 10mins” screen Next time I want to remote start I have to force stop (in iPhone) start app again and then use it, This was not an issue in the old app.Mal_karenVersion: 4.27.1

✓ Not able to updateMultiple attempts to update to clear the stupid request so I can access the app proper. Will not clear. Pretty poor config of the app if this simple task is not possible to accomplish. Tesla app much better and easier to work with even though it is much more complex. Come on Ford you can and have to do better..BgascoVersion: 4.31.2

✓ Nice but...This app is nice and works pretty well but it does seem to crash a lot leaving me without access to its features like remote start. Unfortunately, when it does crash I cannot tell immediately that is has except that it tells me something isn’t right. Then I try to log out and back in to try it again several times unsuccessfully so I just move on with my day at that point. Another thing that doesn’t make much sense is that there are two message streams when my car is communicating with me. I’ll get a message about washer fluid being low in my messages and then I'll also get a little yellow dot on the “my vehicle” tab telling me the same thing and it won’t clear out until I refill the washer fluid even if I check the message. It would also be nice if the settings in my car are used when remote starting the car like turning on my seat warmer. I like the app and use it regularly but these are improvements that would make it better. Thanks!.Jdlay28Version: 1.17.1

✓ Glitchy and not well thought outI really want this to work. It has so much potential. But it’s slow and glitchy. Deleting a departure time takes 15 seconds to confirm and you can only do them one at a time. Adding departure times takes too many button presses. Updates on the car’s status are sometimes incorrect and not synced with the website. Creating and planning a trip with the mapping is painful. Impossible to create a preferred route or to ask to go via a particular road. Should also be an iPad or web version for route planning on a larger screen. Also no access to phone contacts so I have to look up type in my addresses for friends etc. Saved routes end up being buried three deep in a menu in the car. Predicted charging finishing times are often incorrect by a day. Messages from the car that it is charged are often duplicated. Ford recommends that Phone as a key requires you to have the app open and the phone out - but even then it isn’t 100%. Most things are slow. This app falls short of my expectations for the experience of having a higher end connected BEV. My hope is that Ford realizes this app is an extension of the car experience and invests in engineering this as much as it does their cars. The car itself is great - this app doesn’t reflect that..Rocket_1972_cameraVersion: 4.31.0

✓ Removed FeaturesEdit after the developers response: This isn't true - the vehicle only shows the most recent journey, before you get out the car. Given this resets when I open my door to open my gates, it's really not as useful as having a neat log of journeys in one place in the app. Original review: Ford have removed the "My EV Driving" feature - which gave a log of your journeys and how much energy you'd used. This was really useful. It's rubbish to remove features without replacement. This is a £40k car. Other manufacturers are adding features to improve their cars, whilst Ford remove features and make it worse. Shambles..Chrispy108Version: 4.29.1

✓ App non responsiveOld app was much better. Every time I want to start my vehicle I have to restart the app! Old one worked great.Zl’mmVersion: 4.29.0

✓ Stopped working since last updateDoesn’t work since last update - lock/unlock & remote start all unresponsive. Indicator spins for about 60 seconds & then gives a failed to respond error message.Q......Version: 4.29.0

✓ App is useless and doesn’t work as it shouldLocked my keys in my car, app wouldn’t unlock the doors and spare keys were 300kms away, had to get a callout tech to come and open the door. Also had my Ute broken into the App altered me nearly 12 hours after the event. Wouldn’t trust the App at all Pete.PsattsVersion: 4.25.0

✓ What a JokeWhat a joke this app is. I had it working perfect and THAN ford pass would not work because I had to update to the latest operating system which sucks. Finally I updated my phone and I can not sign in. If I want to do a new account I will need a new email as well as my old email is already taken. What a joke FORD.MeangreanVersion: 4.29.0

✓ Where has the security alert gone?This app fails to give any info about charging times, ranges or any other information regarding the Custom PHEV. What is the point of having a Charge Settings tab if there is no ability to do anything on it or even any ability to add any locations. The only thing I can do it’s remotely lock/unlock and see where it is. All Ford have seem to have done stuck a battery, charging point and an electric motor into a custom without any thought process to anything else. Ford really need to look at the connectivity between the app and the vehicle and maybe take a leaf out of the mini app (which works and is fantastically intuitive). Extremely disappointing and incredibly slow app which doesn’t have the ability to talk to the van or do any different from the old FordPass app. The ONLY useful feature the old app had you got rid of, bring back the security alert. I’d rather you get rid of the unlock function and have the security alert that was there before..Popp54Version: 4.27.1

✓ Not fit for purposeI have owned a Ford Ranger for just over 3 years. This app hasn’t worked properly since I purchased the vehicle. Every update seems to cause more issues even though most of the valuable parts of the app have been removed. Since the last update this app tells me now I have no Ad Blue in my vehicle even though the dashboard of my truck and the Ford pass pro app says all is well. Please sort this app out once and for all it really is not fit for purpose..StevenomatesVersion: 4.30.0

✓ App Reset No Car In Garage Wont accept vin numberApp Reset No Car In Garage Wont accept vin number.I’m signed in but can’t do anything..Flyingguy0753Version: 4.26.1

✓ Needs some workThe app has some good basic functionality. Departure times take too long to upload and often time out, is this a communication issue or poor app performance? Charge times being restricted to on the hour is not at all helpful for those with tariffs that start at half past the hour. Why is this not more flexible?.Trippy50Version: 4.32.1

✓ Missing in the new versionThis new version has a flaw. It is now impossible to have real-time tracking of the vehicle's position. It's inconvenient because we have no idea if the vehicle is moving or not. I believe you should restore this functionality..Tivy DollarsVersion: 4.29.0

✓ Not ready for big leaguesThere are constant connectivity issues with my car. Can’t set departure time from the app (100% failure rate over a 9 month ownership period). Can’t refresh app data without first “locking” the car from the app. It is slow and just buggy. I love my Mach-E and wish I had a solid app to maximize my use and enjoyment. UPDATE OCT 1, 2023: It’s incredibly disappointing to have an app that supports an EV (Mach-E) and have the app développer remove the only charge related display. Now when I change I have no way of knowing anything about charging status because some idiot thought it would be good to remove it. Seriously Ford? Time for me to seriously reconsider a Tesla..NashbrydgesVersion: 4.30.0

✓ BugCant see the activate botton only the car display can see.Lemuel PVersion: 4.32.1

✓ Battery Drainer78% background activity since IOS14.Hamzam91Version: 3.12.0

✓ Way, Way Behind CompetitorsAfter personally reviewing this Ford Pass Apps (alongside my Ford Mach-E) and comparing with the equivalent BMW i4 App and Mercedes EQA App, my opinion is as follows The only comparison one could draw is that Ford is way, way behind in software and development compared to these very similar vehicles And it pertinent to point out that whilst Ford are a light year behind in Software and App Development, the reliability of the Ford App is poor at best Often it crashes, displays incorrect data, more often that it displays accurate data. Ford example simple functionality seems to be missing, you can lock and unlock the vehicle remotely, but you are unable to see if the car is actually locked or windows shut The Route Planner crashes often The EV driving information is spurious at best Pre-conditioning produces some crazy results, often heating the car to maximum and turning on heated seats and heated steering wheel in the height of summer, despite being set to cool and turn on air conditioning A poor effort and entry into the EV Market Place.OAkenhorseVersion: 4.28.0

✓ Really needs improvementReally needs improvement. Again, I am locked outside of my car and I need to put the code in to unlock my car. Still not work. Still not working still not working..Robert GuindonVersion: 4.27.1

✓ This app could really improve its functionality by understanding the user experience.For example, when the remote start is activated, the doors should also unlock. It’s painful having to stand at the supermarket with bags full of groceries. Waiting for the car to start, and then waiting for the doors to unlock. Also, if you could extend the unlock doors timer as the doors seem to re-lock too quickly..KyliejdrysdaleVersion: 4.32.0

✓ Worthless if you can’t use per DealerI am reviewing again now at 2 stars where previously I reviewed at 5 stars. I’ve owned my vehicle for going on 2 1/2 years now with no issues, but within the last 2 to 3 months my Edge has constantly been losing voltage from the battery till it is dead. I initially thought it was the battery being that it was over two years old so I replaced with a brand new battery from dealer. After experiencing the exact same issues with the new battery I thought it might be an electrical issue so I took it to my local dealer to have it looked at under warranty. After having the vehicle for two days, they called to say the vehicle was completed. Upon arriving to pick up the vehicle I am told that they could find nothing wrong with the vehicle. They asked if I was using the FordPass app? I answered that I was and they advised that I uninstall the FordPass app and do not use it. The battery drain can be caused by excessive calls for data through the vehicles network keeping it in a activated state, causing the battery drain. What use is an app that Ford highly recommends and promotes as a selling point for the ease of use for their vehicles if it causes excessive battery drain till dead even with driving daily. Please fix this issue Ford or don’t promote FordPass as an incentive to Ford ownership..RealDeal75Version: 4.24.0

✓ Shame they remove features.Had my 2018 Fiesta ST working brilliantly on the app when I got it in early 2022. Towards the end of 2022, all the features such as oil life, remote start etc were slowly removed. Unfortunate this is the way the car industry is going. The app was brilliant but now absolutely useless. Convenient the service booking part of the app still works….MasonJY01Version: 4.28.0

✓ Number keys won’t workThe app works well on my phone when I tried to download it onto my iPad the numbers don’t work and you can’t get to the @ or any other symbols for email or passcode?.Adz$$$Version: 4.31.2

✓ Doesn’t work !!My app stop working in my Ford EcoSport 2018, I brought my car to the dealership and they want to charge me $200 just for checking and they don’t give any warranty that the app is gonna work 😡 I’m really mad and disappointed.EzareliVersion: 4.30.0

✓ Serves little to no purposeRemotely informs you of the fuel level and tire pressures. So does the info display in the vehicle. Has remote start, so does my key fob. Bottom line it doesn’t offer a single thing for me to go to the trouble of spending time installing this useless app. When Ford first released a phone app it was possible monitor many items such as battery voltage for one. This dumbed down version is next to useless.SawdustyVersion: 4.29.1

✓ Minor tweaksOverall great concept. But I do have a few suggestions. Ranging from seemingly easy to do but low in user satisfaction to what seems like something very difficult to do, but would be great for the end-user. To begin I think there should be a shortcut to see exactly how much battery charge there is left in the vehicle. By shortcut I mean, just a long press of the app on the home screen which would reveal a quick pop-up of to things like powering on or off your vehicle, or again, how much range remains before needing to be recharged. Something difficult to do in my opinion but would be amazing would be climate control from the app or enabling the camera to view what’s going on around your car when you’re not there. Truly a 4 1/2 ⭐️ app but I’m going to give it a 2 just to get someone’s attention. A quick sidebar, I don’t know how many people actually try to turn on their car or lock or unlock the doors. But I know I check my battery remaining range frequently. To be able to look at my watch and know exactly how much charge do I have left would be amazing..D Charl3sVersion: 4.25.0

✓ Needs improvementAlways freezes and terrible at location tracking. The old app worked better..Amj1980Version: 4.31.2

✓ Ford PassGood basic app but could be better. Useful to have charging and location data (car itself and charge points). Would also help to have historic data on one’s journeys [individually] - this used to be available but was was rescinded by Ford for some reason. It would be helpful for analysing the economics of hybrid vehicles..Robbo 3.1415Version: 4.29.1

✓ Same “Cut & Paste” response to everyones feedbackUsed to be an ok app, the most useful function being “SecuriAlert”. If your car door or boot opened you’d get a immediate text alerting you. It never failed to alert me, within seconds, of the door or boot being opened. It was a very stable app. But for some reason, most likely because it cost Ford money, despite what they say, they have removed this useful service. You can still check your tyre pressure from the comfort of your home. You can still check your odometer reading from the comfort of your home. And as we all do, you can still check the oil life from the comfort of your home. However, if someone breaks into your car, you’ll no longer be notified because none of us want to know about this! But take comfort in the knowledge that Ford “took the difficult decision to …” Interestingly, Ford have kept the ability to book Service with them. Maybe because it makes them money? Now we all have this pointless app on our phones, I can only suggest deleting it and if your in the fortunate position not to have downloaded it yet, and are reading this review, do yourselves a huge favour, don’t waste your time and phone space with this useless app..Sparkuk12345Version: 4.27.1

✓ Ford Pass is Average at best, needs a lot of improvement!I have been using Ford Pass with a Mach E, which is advertised as convenient Phone as Key feature. Problems I have encountered are: 1. Ford pass is NOT reliable, it works 70% of time. Other times I could be waving my phone at the door but it would not unlock. I am holding my phone in hand and car would say no key detected! 2. Lock, unlock and remote start features do not work well. I have had issues when I can clearly see my car. It just keeps on thinking and thinking and thinking and error out. 3. Way too many instances showing Ford Pass failed to load. I was told by Ford CS it will do that when you have poor cell signal? While I am standing 2 feet from car and it does not unlock. Very I convenient. 4. Charging status: this one is a crap shoot, I think it only works like 50% of time and does not provide much useful Information. And at times it will get stuck on previous charge cycle. Most times the current charged state of car battery will not update even after I have close (swipe out the card) and reload the app! I have tried calling Ford customer support they are good to work with if you have a question. But if you are trying to tell them something they should improve they cannot find right person I should talk to. Hopefully they improve the app soon or I will ditch it and the car for a Tesla!!!.AJ_MacheVersion: 3.31.0

✓ Few bugsWhy is it installing a new app when updated? Which means we are having to remove/uninstall the old app! Ridiculous. Every app updates within itself, only Ford Pass doesn’t. Also, cannot see or manage subscriptions, or unable to add subscription. Which means you’re loosing money..Peacekpr29Version: 4.29.1

✓ Canadians left cold with no auto startJust got my new 2017 Fusion we wad with the 2.0l with sync3 thinking this is capable to use the auto start through the app..... well nope sorry yes you can if you are American, Canadians who need auto start in the cold winters don’t have this. But I can see my fuel level! At least that advertisement of the app for my modem and car works. Oh and I can find gas prices. I need the vehicle features as advertised please.Shawny6970Version: 1.13

✓ Keeps getting worseFor some reason, every update makes things worse. When I first started using the app about 4 months ago, I was happy with what I had for the EV experience even though I felt that the app was not very user friendly. About one month into using the app and update rolled out and with it the app took away a very important feature that was working perfectly for me and my EV experience, it stopped recording my charge logs and also quit giving me the estimates to fully charged vehicle. I was hoping that it would get fixed soon and I even made sure that my phone had the latest software update to have less problems if the app actually updates. Now this latest update has been posted and it did not fix/brought back the feature im missing and instead it added another problem, I usually use the remote start to warm up the battery and electric motors this winter season and usually would take only a few seconds to connect the vehicle and start it (about 15 secs.) and now it takes about 1 min to do that; it is not a huge complaint as I can perfectly wait for a minute to start the vehicle remotely but why would I be happy to update an app to “fix bugs and errors” and instead brake something else? Who knows if another update will fix these issues or make something else worse..UchihalinkVersion: 4.32.1

✓ Where’s my driving info gone on PHEVUsed to have 4 stars but they decided to remove the really useful driving info for phev which showed how many miles in EV and how many with engine on :-( I spoke to Ford who said this was coming back in Sept, but latest update in Oct it’s still missing ! Come on Devs, bring back this feature, please Still waiting for the PHEV driving data come on Ford, this was such a great feature.Rik-UKVersion: 4.33.0

✓ Nice when it worksHave a 2018 F150 lariat; bought in August 2018. Apples worked flawlessly until this past weekends where the clocks changed. After that? Disaster. I’ve had to uninstall and reinstall the app probably 20 times and it’ll work for a day or a couple of hours and then not work for another couple of days. At first, the problem was it wouldn’t let me adjust the time that my scheduled start was supposed to happen. When the clocks changed, for whatever reason the time in the app went forward. It was originally set to start at 8 o’clock but with the clock changes the app actually changed the time setting to be 7 o’clock and my truck would start at seven in the morning. I had to uninstall and reinstall it for two days before the app would actually allow me to change that setting. For whatever reason it wouldn’t save, wouldn’t allow me into the setting etc. now, it’s telling me that my truck can’t use FordPass app at all! Another series of uninstall reinstall, and nothing. So frustrating! While I’m super excited that we have the ability to use an app to manage our vehicle, what good is it if half of the time the darn app doesn’t work?!.NewGS350FSportVersion: 2.4.1

FordPass™ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FordPass™.