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- 62.1SAFETY SCORE
- 4+CONTENT RATING
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Ford+Alexa App Complaints & User Negative Comments 2024
Ford+Alexa app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ford+Alexa? Can you share your negative thoughts about ford+alexa?
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Ford+Alexa for Negative User Reviews
✓ Car Play and Alexa need to coexist on fordNeed to make the app and car play work together..Version: 1.0.17
✓ Does anyone work?There have now been two updates to the app since it broke on iOS 11.2.5 and still NO FIX! If you told me it didn't work, I would not have upgraded to 11.2.5. Your app told me to upgrade and now we are all screwed! When will you work on fixing this? Why have multiple updates come out without a fix???.Version: 1.0.3
✓ What is the point?In order to use this app, I had to disable Apple CarPlay. The Alexa app does not integrate with navigation, and displays very little information on my trucks screen. It feels like it has about 20% of the functionality of Apple CarPlay. I have no idea why this is supposed to be an improvement. Just use Google play or Apple CarPlay since your device already has that, and you will get much better functionality. If zero stars were an option, I would select that..Version: 1.0.11
✓ It’s okLost voice control when I had my F150 in for oil change and tire rotation on 8/8/19. Not sure why they would’ve flashed my SYNC, but it worked going in and didn’t work coming out. Workaround is to push the voice control button on the wheel and have it link to Alexa...but it’s not working the way it should..Version: 1.0.11
✓ HorribleDownloaded, tried and everytime I ask a location question Alexa said it doesnt know because my settings arent set to always on for location.. except that they are on always. I went through all the settings, same results.. if it was even set to have location while in use, it should still work. Plus you have to go thru multiple stages to get back to music cuz the source button disappears. Deleting app...Version: 1.0.11
✓ Doesn't workJust tried it on my 2020 Fusion and it's useless. The wake word only responds half the time. It won't give me directions because it says it can't find my location. Most everything else doesn't work because Alexa says she is having a problem right now. I also don't like that I have to disable car play for it to work. Going to delete until this is working as expected..Version: 1.0.11
✓ Poor appThis app is not intuitive at all. This is being used in a vehicle and you can’t even get directions to work? I have all the setting properly placed to be able to get my location and it cannot give them- says I need to check my settings for location permissions yet it can give me the name of things close to me? Very poor app. Will be deleting. Very disappointed.Version: 1.0.11
✓ Was Great Until....Worked one day this week. Stopped working. Updated app and iOS. Still not working. I put a Dot in my new F250 and tethered off my cell, then the Ford + Alexa app came out and it worked great. I have Sync 3 and like to listen to my Audible books through CarPlay, but I like the ability of Alexa being able to read my Kindle books to me as well. So like many others have said, how can this billion dollar industry not keep up with the iOS updates? I think it shows that Ford is over their head and needs to commit more effort to the technology aspects of the industry. Bat to the Dot..Version: 1.0.6
✓ WorthlessHad to rate a 1 as zero is not an option! Absolutely provides no worth or convenience. Deleted app as no value over CarPlay. Especially since Waze no longer available..Version: 1.0.17
✓ It worked once. Never again.Like me sunroof. 😂. Love my F150 truck. However everything you make under your brand represents quality or lack of. I would expect better..Version: 1.0.15
✓ Very poor executionThe developers should have taken a cue from Apple Car Play and created an active interface…this is too awkward to use..Version: 1.0.15
✓ Won’t connectGiving this app a 1 star rating because I cannot get it to even connect, followed every on screen instructions on my iPhone 14 Pro Max and still will not connect. I do not like the idea of disabling Apple Car Play to even use it, which I use every time I drive the truck. 2020 F-150 King Ranch, equipped with the B&O sound system..Version: 1.0.17
✓ Waze for those with on board Navi?Waze is the killer app for me. I have on board navigation so Alexa only hands off to that (even when I have Waze selected as the default). So disappointed! Please include an option to allow this in a future release..Version: 1.0.5
✓ Slow developmentI hope to god you are doing agile development because it seems like your fixes take FOREVER. This capability was nice but the second release in a row you couldn’t get it to work with a new iOS version..Version: 1.0.2
✓ Absolutely pointless without CarPlay support.The steps involved to use this app on Sync 3 are pretty bad. If your already plugged in, go to settings, turn off CarPlay, unhook phone, hook phone back up, use Alexa to turn on the lights while your driving home and set the AC to 72, turn CarPlay back on, hope you don’t wreck in the process. This needs CarPlay support, so bad..Version: 1.0.11
✓ Don’t waste your timeI only gave this app 1 star. If I could have, I would have given it 0 stars. I followed all the instructions as requested to install it. It’s totally stupid that I have to open the app every time on my phone in order to play in my car. Most of the time my car won’t even recognize this app! Then the next time I get in my car it will work. When it does work, I’m finding that it will play the same song again after just playing it. I’ve had to uninstall and reinstall this app several times to get it to work in my car again. Good luck to those of you who want to install it!.Version: 1.0.17
✓ Doesn’t workDownloaded the app and when I got to the part to plug usb into phone and open car play I did. However it says it’s supposed to show up as an app on your Ford CarPlay but it doesn’t! I’ve redownloaded it and messed with my car setting and no matter what it doesn’t show up as an app like the app says it’s supposed to..Version: 1.0.11
✓ Plugging in requiredMy car has Bluetooth and can charge without using a cord. Why do I need to use a cord and open an app to use this? Such a hassle to have the cord in my way JUST for this app. No thanks..Version: 1.0.17
✓ Car play?????What level of education do the people setting these things up actually have? A 3 year old could learn in 2 minutes there is ABSOLUTELY NOTHING in any menu, or option on the vehicle said. Not to mention it did not work or progress. Is it to much to ask you use the actual terminology YOU placed in the menus? WTH???? I see a downloading page, signed in etc. Nothing happens at all. I turned off the blue tooth as there is no such thing in any menu termed “car play”..Version: 1.0.11
✓ Title of musicThe last update fixed the title showing up with music playing, but now it’s back to the crappy Alexa screen when music is playing. Really annoying. They need to fix it again and this time for good..Version: 1.0.13
✓ Wake word doesn’t workSupposedly Alexa is supposed to be built in to these new trucks but yet everything says it must be connected to your phone and your phone microphone… Either way, you can’t just say Alexa and have her respond through your truck. I have tried every setting and combination of settings and linked everything that could be linked and then deleted and reinstalled… And I cannot find a single bit of information on the Internet about the issue..Version: 1.0.13
✓ CrapIntermittent at best. Struggles linking to the vehicle, drops constantly, wake only word works half the time. Ratings are 3 at best but not reflected in the App Store. Every time my phone updates, app stops working. Tired of fighting with it..Version: 1.0.17
✓ Thinks you are homeAsk it the weather when traveling,and it tells you the weather at your house. Ask it for restaurants nearby; and it tells you restaurants near your house. It really needs to integrate with the car/ phone gps to be useful..Version: 1.0.2
✓ Useless if I have to turn off Apple PlayWell this app is useless. Why on earth would you develop an app that only works if you disable Apple Play? I mean, this is an app, so why wouldn’t it work with Apple Play? 🙄.Version: 1.0.14
✓ Causes phone to get hotThis app constantly runs in the background using 92% of my battery. It would make my phone get hot and the battery would run out in only a couple hours. I turned of the wake up word and it ran less in the background and didn’t get hot, but then my truck couldn’t find all my music. So to sum up it works great as long as you have phone constantly plugged in and don’t mind a hot phone..Version: 1.0.13
✓ Well it DownloadedBut when Alexa “listens” to me, no matter what I say, she seems to hear me asking her to play a selection of sea shanties. No matter how many times I try or whatever I say, her response is “Here’s a selection of sea shanties you might like” I’m at my wits end.Version: 1.0.15
✓ Huge battery drainThis app is drawing my battery at a rate of 30% an hour. Just like the Ford pass app before this one needs to be fixed. Delete immediately to save you battery until they fix it. I have is set to only use location while using and it was on all the time with me even opening the app. Very poor design. Waiting for a fix before I reinstall..Version: 1.0.11
✓ Won’t work while Car Play is activeI downloaded the app, but the first instruction is to close down Car Play. But, why in the world would I want to do that? I like Car Play because it integrates some features of my Iphone with Sync; so why would I give that up to open Alexa? I don’t know. I can’t come up with a reason..Version: 1.0.11
✓ Good idea but needs workI like the idea of using Alexa in my truck. However, the voice recognition with this app is terrible and as a result the app is almost unusable. I hope this gets fixed in future versions..Version: 1.0.2
✓ Worthless!Wasted too much time trying to get this to work. No success despite two long calls to Ford tech support..Version: 1.0.17
✓ Messed me upI followed the instructions to install Alexa on my F-150, then changed my mind, but this was after I disabled Ford Sync. Big mistake! Even after deleting the Alexa app, I still cannot reconnect Apple CarPlay to Ford Sync. Even after a 30 minute call to Ford customer service, it’s still messed up. Alexa, fix my Ford!.Version: 1.0.11
✓ Not responding to my commands.I have a 2016 Ford mustang using sync 3 version 3. I get the app to show up on the touch screen. I say "Alexa" and it prompts me to give it a command but when I say a command it does not respond to it. I wouldn't mind a little help here. UPDATE: it still doesn't work..Version: 1.0.10
✓ See for yourselfOh! Now I see why it only has 2.9 stars. Why’d you’d have to make it such a pain in the A? Why can’t make it work with CarPlay? Why do you have to make it so that I have to go into settings and disable CarPlay in order to use it? What if I wanna use CarPlay?Why do you gotta be pushy and Lordlike in the setup process?I deleted it before I even tried it. Negative 1 Star!.Version: 1.0.11
✓ QuestionsIs the “Wake Word” ever going to get fixed? Why does Apple Car play have to be disconnected for this feature? Other than this the ability to have Alexa in my vehicle is truly amazing but these 2 things really need fixed..Version: 1.0.17
✓ Blank album coversApp itself works okay, however I have no album art for any of the music I listen to. Not sure what’s wrong with it..Version: 1.0.10
✓ Not good at all3 main issues that are pretty big. (1) when I launch the app and ask for weather, it gives me weather for a city that’s 150 miles from me. I’ve cycled my phone, app, etc. and keeps giving me weather for the same, wrong, location. (2) the app should just work in the background and hear the wake up word. Mine does not. I need to click the app icon on the SYNC screen in order for Alexa to hear my voice prompt. That doesn’t seem very safe.... (3) when I ask Alexa to “find coffee”, I get the screen that prompts me to enable location services. They ARE enabled, and have been since I activated the app. This app is a waste of time..Version: 1.0.11
✓ Not readyCan’t understand why Ford spending money if it won’t work. I’m using Ford Sync3 v.3. Rarely does Alexa hear my voice. Have to do it all manually. And once in Alexa manually in Sync you can’t get back to apps to hit the manual listen button. It’s just not ready to be mainstream yet..Version: 1.0.11
✓ Interesting Alexa capabilityWould be nice if there was only one Alexa app and my F150 and Edge ST looked like an Echo device. Wish that Waze or Apple Maps would display when the IVI display was at the Home setting. When Alexa is active can not listen to SiriusXM without turning Ford Alexa off. That’s too bad. I liked that I could control my home Alexa services - that is cool. Clearly this is promising technology but requires smoother human interaction and use-ability improvements. Nice if iPads are supported vs being only an iPhone app. Developers should not limit screen size to only one platform..Version: 1.0.11
✓ Doesn’t workI can’t get it connected. Followed all directions. Not sure if this app works with certain models but doesn’t work with mines.Version: 1.0.17
✓ Wake word doesn’t work anymoreUpdated app and iOS and the wake word detection no longer works. Every time I try to change the permissions as the app asks there isn’t an option to allow the microphone to be used by the app. Really enjoyed the app until this stopped working a couple weeks ago..Version: 1.0.10
✓ What’s the point?You have to disable your phone from carplay, where there’s multiple apps working without issue all to get the ford+Alexa app (and only the ford/Alexa app) to work? That’s just stupid. I was excited to use this on my 2019 ford but seriously disappointed in it. I’ll go back to talking to Siri on CarPlay..Version: 1.0.11
✓ USB Tethered and No Car PlayWon’t work with Car Play and must have iPhone plugged in to USB for it to work as a stand alone. I could handle the former if Alexa worked with my iPhone via Bluetooth, but won’t keep iPhone plugged in to USB just for Alexa to work and basically nothing else. Just not worth it, and very disappointed..Version: 1.0.11
✓ Great idea - but still “buggy”Generally, like being able to listen to single artist or get information, however, Alexa is slow to respond to commands at times and suddenly disconnects other times. Must unplug phone and restart to try and get back to where it was. Bugs need to be worked out..Version: 1.0.8
🙂 Ford+Alexa Positive Reviews
Ford+Alexa works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ford+Alexa.
⛔ Ford+Alexa Problems
