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Tawakkalna Emergency App Complaints & User Negative Comments 2024
Tawakkalna Emergency app received 88 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tawakkalna Emergency? Can you share your negative thoughts about tawakkalna emergency?
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Tawakkalna Emergency for Negative User Reviews
✓ Buggy and no way of using offlineFirst it told me to isolate and get a test, directly after arriving fully tested and vaccinated. Then it expects an internet connection, when data on EE is £50 for 200mb add-on. It randomly asks you questions which you answer and it tells you in red that something went wrong. All this while at the from of a queue to get access to a building. This is not a good experience..Version: 3.4.1
✓ Abroad UsersThe app will not work for users who are abroad which makes it pretty much worthless. You cannot even check your status while abroad. This sadly seems to be intentional..Version: 2.8.7
✓ Very very poor managementArabs please do proper management for People who come for Umrah.Version: 3.5.1
✓ اقتراحالتطبيق يستنزف بطارية الهاتف بشكل جنوني أتمنى إصلاح هذه المشكلة.Version: 3.5.0
✓ تطبيق فاشلهذا التطبيق عطلني وعطل مصالحي و اعطاني لون بنفسجي و انا لم تثبت اصابتي ولا احد قدر يحل مشكلتي.Version: 2.6.2
✓ UnacceptableThe app doesn’t allow you to book appointments if you’re more than 100km from a testing site. If you go to a private hospital to get tested, hopefully in a week they will change your status. There is a disconnect in the system even though your results are in the MOH system..Version: 2.6.3
✓ Drains batteryDrains phone battery very quickly if location is set to “always”..Version: 2.6.2
✓ App shows grey unknown statusMy app showed green colour before but now it just shows unknown grey status and isn’t working at all. I had travel plans which have now been affected since trains and buses require tawakkalna app. Totally upset as a tourist and disappointed at lack of solutions offered..Version: 3.3.1
✓ Stuck in QuarantineApp registers Covid tests but does not update your status. ZERO support from app developer who pass the buck to Ministry of Health (who don’t answer phone calls!).Version: 2.8.1
✓ Registration ErrorI was traveling to KSA on transit through Bahrain, when I was notified by my travel team to register on this application. I tried my best but was not able to register. It was only when I reached KSA and got a local contact number is when this application allowed my registration (even though there are options to register through non KSA numbers)..Version: 2.8.7
✓ Very buggy after latest updateDoesn’t work. My vaccination status now doesn’t show. Please fix..Version: 3.1.1
✓ Terrible appThe app constantly crashes. I always have to log into the app. I never get the verification code. The setup isn’t easy or simple. This app is just a disaster..Version: 2.6.0
✓ Location servicesAs you know the app need allowing the location services all the time.. this is impacting our devices battery for long term. I suggest to keep it once i use the App. Meanwhile the benefits from keep it all time is very low. And from my end of view no one i know keep the app running with location always on until they need to enter some location or building. Please study it very well..Version: 2.9.1
✓ Update App for PregnancyWhen trying to book a vaccine through this app you have to answer some questions, one of which is whether you are pregnant. When you select yes for pregnancy the app tells you that you can’t book a vaccine. This is not in line with current recommendations as pregnant women are now allowed to have the vaccine. Please can this be updated..Version: 2.8.1
✓ التطبيق سيء جدًاثقيل على الجوال ويعلق كثييير.Version: 3.2.1
✓ Battery drainDrains battery very quick when location services set as always on.Version: 2.7.1
✓ Worlds most stupid appThis app is so dum that I booked a covid test and after bring in line for an hour the test conformation disappeared not to be found anywhere. I called the worlds dummest technical support team who told me that you have to book another appointment for a new test and had no back up of my appointment. Seriously KSA should consider getting a better app developer..Version: 2.8.1
✓ NightmareI wouldn't even give this app 1 start. I downloaded the app and followed all the instructions we were told. Arrived in Saudi Arabia and the app is telling me to quarantine and have a PCR test. I arrived from Uk fully vaccinated with PCR test done. There is no one to help you here in Saudi Arabia with this app. They give you a number I and some other group members have called but no answer via phone or email. We went to ministry of haj and umrah in Madina and we're not allowed in and we're laughed at. If this app does not work there no help for you and you cannot do anything here as everyone wants to see this app. I am extremely sad as I am coming to end of stay in madina and unable to visit the holy mosque. Please please create a help line that will answer your call to help people when there is clearly a glitch on your system..Version: 3.3.1
✓ Battery DrainerEverytime i have to set location to [never <> always] to not drain my iPhone battery.Version: 3.2.0
✓ Constant surveillanceEver since I installed this app my phone’s battery depletes much quicker. Even when it’s just running in the background. Other apps use location services all the time but none of them are so heavy on the battery. This is spyware..Version: 3.4.0
✓ Battery Consumption IssuesThis app is overall ok. Does what is required to do, but it has serious battery consumption issue. Having to opt for always on location services drains the battery insanely fast. I think if you can change the interval in which the app checks the location it will decrease the load on the battery..Version: 2.8.6
✓ BugHorrible app too much bug please fix it.Version: 2.6.0
✓ The app uses a LOT of battery in the backgroundUnfortunately, when I go to my battery usage settings, it’s shows that almost 20% of my battery usage is Tawakkalna being used in the background. This is a horrible experience for users. Please optimise your app for more efficient power usage..Version: 3.4.2
✓ Drains battery fastPlease work on an update to reduce its battery consumption. Thanks!.Version: 3.3.1
✓ CitizenI can not right I am British citizen it don’t allow me to go forward.Version: 2.0.1
✓ BugsIt’s bugging and always kick me out of the app although I’ve new iPhone and last version of the ios and the app but still kicking me out and won’t work I can’t visit any place unless i use the browser and it’s works one and won’t work 10 times.Version: 3.4.2
✓ No Service!The app is disabled for more than 3 hours now, I tried calling but they don’t answer and at last they hang up the phone after more than 25 mins of waiting on call. They don’t even respond to their Twitter and email accounts. This is poor and unaccepted behavior, given the dependency on the app to almost go and enter anywhere. People in charge must be questioned at once, and must maintain a high level of professionalism, cooperation, and transparency, none of which have been shown. It is truly disappointing and must be dealt with immediately..Version: 3.0.6
✓ Needs fixingThis app doesn’t work properly. It loses your COVID test appointments so you have to book another at a later date, it constantly resets so if you have travelled outside KSA it keeps extending your quarantine time..Version: 2.7.2
✓ Impossible to fix problemsI came to Saudi for a short vacation. The app changed me from immune to not immune and I have, so far, been calling Muqeem, try MOH & tawakalna. Everyone says that tawakalna has to manually input my Muqeem reference number but they refuse. I can’t go anywhere or do anything and no one is helping.Version: 3.2.2
✓ Perhaps overloaded nowadaysBooked an arrival covid test but it disappeared. Booked again for the next day and it also disappeared. Luckily I took a photo of the appointment and was able to access the test facility. Unable to view results as constant warnings of service unavailable. This does not help.Version: 2.8.1
✓ Unable to fill in nationalityWe are trying to register everyday but still you haven’t rectified nationality entry issue. We have already informed on our previous review appreciate if you could rectify this issue at your earliest. Nationality is UK and it not showing and all other nationalities too not listed. جزاك الله Sharan Ahamed.Version: 2.2.0
✓ Good app. Drains battery like crazyThe app is great and it’s has all the related information. It does how ever consumes battery very badly since it requires location enabled always. You will always find this app on the top two or three battery consuming apps in your phone battery check..Version: 3.1.1
✓ Latest version 3.4.0Another app that fails QC. Using latest version of iOS 15.3 and app fails to open and reverts back to the Home Screen. I wish there was a previous version as I know it still works. Now I’m locked away and can not go to the store without fighting with the security guard showing my CDC card or logging into the web version. Family members at least were able to stay on the last app version..Version: 3.4.0
✓ Waiting for the new releaseUnfortunately, error message comes when you try to create a new user. And it seems many people have the same issue, kindly do the test before start release any new app or new feature. Thank you for the invitation and waiting for the new update..Version: 1.0
✓ Very badly madeI don’t wanna sound aggressive or angry but if you’re gonna make an app that we will depend on heavily, PLEASE make sure you release it with out any flaws as much as possible and have it be able to handle the pressure of many people opening it and using it at once. it’s very buggy, very slow and difficult to handle..Version: 2.6.3
✓ Battery killerDrains your battery, non stop. Uses about 20% of battery per day.Version: 2.6.2
✓ Worst app ever and poor customer serviceCustomer service doesn’t respond or can’t solve their own app problems. If you leave the kingdom snd come back and have to do PCR test sometimes it doesn’t register even while dealing with MOH. Their response is to keep taking a PCR test until app turns green. Obviously the app does all the thinking as customer service does not. MOH blames app and app blames MOH. Battle calls and emails with both agencies and no one can help. Through Twitter they ask the same questions so obviously they can’t read the response 🤦🏻♀️.Version: 2.9.2
✓ Draining the battery!It is working in the background all the time even if the app is fully closed which drain the battery hard!! We cannot delete the app since it is required in daily use in KSA..Version: 3.0.6
✓ تطبيق سيءتطبيق سيء الحاله ماتغيرت عندي لها ١٠ ايام واثنين سوو الفحص معاي بنفس اليوم تغيرت حالتهم بعد ٥ ايام..Version: 3.3.1
✓ Absolute garbageWhat a complete piece of crap! Nothing works properly from start to finish. Too many faults to list them here. Impossible to use..Version: 3.3.1
✓ Not workingHi I tried to set my account up and it keeps telling me that something is wrong. I’ve reset my password twice in the past week and this past month it will not work. Now since the restrictions has started I cannot go into the grocery stores because it will not work so the personal checking cannot determine if I am clean from COVID!.Version: 2.6.0
✓ It is not working properlyThe nationality part is not working. It keeps asking me to fill the field..Version: 2.2.0
✓ Battery consumptionI suggest moving the app permission to location is “Only While Using” because there’s is no real benefit to always having access. I will only open the app when I need to show it, otherwise I don’t use the app so it doesn’t need my location at all times. It consumes an awful lot of the battery!! My phone went from 100% to 60% in 4 hours because of it!! This is ridiculous! Kindly change the permission to “Only While Using” it makes more sense and doesn’t ruin our devices..Version: 2.9.2
✓ App constantly dropping out since app updateThe past 4 days have been frustrating to say the least, since they have updated the app it constantly looses my information and I have had to delete the app completely and add it again and re-register. It worked perfectly until the update a few days ago. I’ve reported to customer services but had no reply yet..Version: 3.1.1
✓ Can’t select App for foreignersComing to work and can’t select my Nationality. :( seems like it’s a ongoing issue..Version: 2.2.0
✓ Stupid app and stupid people who won’t help !Absolutely rubbish application. I got my covid results and it was negative but my tawakalna has not been changed and I’m getting no help at all! I can’t leave the house because my tawakalna has not changed to the colour green. Absolutely waste of time. Stupid app and 0 help. They need to sort it out !!.Version: 2.8.7
✓ This app is uselessIt’s only purpose is to track people and categorize them, if you’re not vaccinated you won’t enter anywhere without allowing the app to track your exact location. In addition, you have to show your private medical information to enter any governmental or public building, meaning you can’t work or study in university without taking the vaccine forcibly. This is unethical segregation built on fear mongering..Version: 2.9.2
✓ Not working properlyThe section were it ask for your nationality does not work. Didn’t allow me to fill anything in. Plz fix this.Version: 2.2.0
✓ Errors in countingI’ll list the errors I faced below: 1) Registration page isn’t working. After adding in my ID and D.O.B in Hijri and Georgian, I get this specific error: ‘The data couldn’t be read because it isn’t in the correct format.’ While I’m sure that the format is correct (I’m following yours) I’m pretty sure there’s a problem in the registration of the code’s input. 2) The Term’s of Use and Privacy Policy’s page isn’t showing. I understand that a lot of people just click on the agreement without reading, but it’s still necessary. 3) When I switch to Arabic, nothing changes. Every input field is still in English. I’m guessing it’s an error (?), and if not, not all natives will get to know what to fill these fields with. Overall, I love the feel of the app’s interface! The colors is not confusing or overwhelming! Hope to get to test it again soon!! 👍.Version: 1.2.1
✓ App not workingThe app will not send a verification code to my mobile phone unable to register.Version: 2.5.2
✓ Bad experienceThe idea and service of this app are great but it has lots of problems since the first day I’ve tried it till now, it still suffering. The app keeps saying your account has wrong information while it works great on the website. I see some desperately defend the app as it’s our country, guys it’s an application you have to write about your real experience to get better and help people solve the problems and live easer.Version: 2.6.3
✓ Frustrating.Doesn’t work at all. Very frustrating..Version: 3.7.0
✓ STOP! ⛔️This app is being misused by the authority and it is causing tremendous hassle to people everywhere they go. It is causing a lot of disturbance and unjust treatment. It is a shame that Apple is allowing these Apps on its platform to be used in this unjust way against its customers. I hope Apple would take down this app as it poses a violation against human rights. If Apple lets this continue to occur, I will have no choice but to boycott Apple and all its products because it is creating these annoying apps that the authorities are using to harm people..Version: 3.3.1
✓ The app doesn’t send a text messageIt doesn’t send a text message hence why I can’t log in.Version: 2.8.1
✓ Broken appGives out a something went wrong error when trying to register or sign in.Version: 2.6.2
✓ Change LanguageChange Language to ARABIC and it will turn Green and work.Version: 3.5.0
✓ Cant sign upTried signing up with 3 different phone numbers and non of them worked it kept asking me to check my details that are 100% right.Version: 3.5.1
✓ An app used for spying, need more to say?Just take a look at what this app needlessly trying to collect from you. You’re forced to open a portal for your privacy by downloading this app. There are so many ways to make their intentions without collecting your data, instead, they are using COVID as an excuse. If you care about privacy, delete this app. If you don’t, you should..Version: 3.2.1
✓ Why are we still using this thing?The pandemic is over. You shouldn’t be updating this app, you should be retiring it..Version: 3.2.2
✓ Bad app.Bad application, actually useless it is categorized as health and fitness but work as tracking and violations record application, I had to accept it's download not because I Want or need it but because I was enforced against my free well to do so otherwise I can't even buy my basic needs leave alone enjoy myself. this application is an example of technology misuse. the application undermine the freedom of choice and invading privacy تطبيق مخادعة، ولا يمكن فهم انه تطبيق صحي، يعتبر الالزام بالتطبيق تعطيل حركة و فرصة لإضافة مخالفات من غير اثبات ارتكابها . التطبيق في حقيقته تجميع مخالفات على الشخص دون اثبات وقوعها ودون مسؤولية على من عنده صلاحية تسجيلها و بدون اعطاء فرصة تظلم واعتراض هذا فضلا عن معاقبة من سجل المخالفة دون اثبات. اصرار التطبيق على جعل معرفة المكان في حالة دائما مريب وغير مبرر.Version: 2.7.2
✓ Useless appIt did not change my health status to no record of infection for a while though my COVID test is negative (just a normal test there was not any symptoms of COVID before doing it), also this happened for a couple of my friends. Just for anybody who might face this issue, do not wast your time on ringing the technical support of Tawakkalna because no body knows how to solve this issue and they will say the same words “just wait until your health status turns to green color” and if that takes two weeks you will be lucky, it might take you more than a month. So to those who made this app and don’t care of people using it, solve this issue and do not only show off in TV..Version: 2.6.0
✓ Horrible travelling experienceTerrible Horrible and much more as it has ruined our entire trip. And there’s no help available at all. The app was green first day then started showing purple. We are fully vaccinated and had done PCR testing. We have talked with Muqeem, Tawakalna, and ministry of health and one another ministry they all are saying we are good as we have all the documents and 3 vaccinated with Pfizer. But they can’t help us to correct the app status. We have no choice but to cancel remaining trip if they allow us to leave the country..Version: 3.4.0
✓ Not fit for purposeVery bad app keeps giving all kinds of errors upon sign in and once you are finally signed in (after hours of trying ) it kicks you out.Version: 2.6.0
✓ Need to fixPlease fix this app, I finished my quarantine period with negative vovid19 test, but still shows blue..Version: 2.8.1
✓ App not workingThe app is not working. Just keeps saying please try again later or service not available. All information disappeared..Version: 2.6.2
✓ Unable to create an accountI’m planning to visit KSA and it’s required to download the app and create an account, but I tried so many times with no luck, keeps getting generic errors with no explanation what’s wrong! I guess I’m going to wait till I arrive to Saudi Arabia then try with a local number. I have a feeling this’s going to cause so much headache!.Version: 3.3.1
✓ Does not allow me to registerIt won’t allow me to input my Saudi telephone number.Version: 2.0.1
✓ It won’t even let me registerI have tried for many days now to even register on the app? I don’t know what is going on but please fix this!.Version: 3.4.2
✓ Not able to proceed further.U.K. citizens we are unable to enter our nationality therefore unable to proceed further. Kindly fix issues..Version: 2.5.1
✓ Problem with filling the nationality sectionThe section where we should fill the nationality is not working.Version: 2.5.2
✓ التطبيق يحتاج تحديثالتطبيق جدا رائعة فكرته واستخدمته ايام الحظر والان بسبب التعليمات رجعت لها لكن صدمت من الحالة اللي فيها يحتاج تحديث ١- اللغة العربية لا تعمل فقط واجهة انجليزية الحمدلله لغتي اكثر من ممتازة ولا اواجه فيها مشكلة لكن الناس الثانية كيف ممكن يستخدمونه ٢- كل شوي يطلع انه الشبكة مفقودة ٣- كل اجراء يحتاج تعيده اكثر من مرة عشان يتثبت ٤- استغربت من كمية المعلومات الشخصية عني الموجودة فيه بدون اذن مني ولا تصريح يعني ايش فايدة انهم يعرفون فين ابني يدرس وباي صف؟!!! ٥- اسماء العائلة لا تظهر بالانجليزي مجرد علامات استفهام وطبعا انسى العربي الرجاء التحديث I’ve using this app during the lockdown and it’s really good one due to recent instructions from local authorities I downloaded again but I was shocked from the level of it It’s need a lot of updates Only English interfaces is working Also I was surprised by the personal information they have about me and my family.Version: 2.6.0
✓ NNn.Version: 2.8.7
✓ FIX PLEASE MAJOR BUG.Please fix the “make sure all information is correct” for UK citizens. We are not able to proceed further. All information is correct in shaa Allah..Version: 2.2.0
✓ DisasterSurely if required to show the app for entry to shops, hotels... anywhere they would have preempted that there would be a surge in registrations. But no. And it doesn’t work. Won’t let you log in. Won’t send codes. What a debacle..Version: 2.6.0
✓ Very FlakyI installed the app successfully in Saudia and after returning to the U.K. I uninstalled the app as I understood the app works in the U.K. after initially registering in Saudia which is a pre requisite for first time registration. I have now reinstalled the app and added my passport, region and password but for one week it says “ Service is not available paltry again later”. Please fix this issue as it’s annoying that I cannot login despite having registered in Mecca a few months ago..Version: 3.6.5
✓ Lack of understanding of the managementCame from uk with two vaccines completed initially it was fine since 1st of feb it is showing incomplete vaccinations and having difficulty using tawakalna due to lack of understanding of the management staff..Version: 3.4.2
✓ Works about 20% of the timeCan’t login If you can login your covid test results dont reflect on your color status , it just says I’m able to schedule a covid test . So I said hey I guess I’ll just schedule another one. Tried to do that and .......nope service not available for several days straight . I guess I’ll just starve once its time to goto the grocery store . Thanks guys !.Version: 2.8.1
✓ Not completely rightThe app generally shows me as immune so on that basic level it works. But it took a couple days to update when I arrived back in country - said I was supposed to quarantine even tho I had completed both doses more than two weeks earlier and registered on Muqeem ahead of return. I never did find anyone to help me in calls to various health services, it just eventually went away. Next, it marked me immune, but the health passport in the app only lists one dose, which caused the guards at my office to refuse me entry until I dug out my actual vaccine record. Currently it says I’m immune by recovery and a single dose, even though I’ve never had covid. It’s such an important app for daily life here, it really should work correctly and offer a simple way to update errors..Version: 3.1.2
✓ Unable to update appUnable to update app despite the app recognizing that a later version is available, and advising to update. I go to the App Store and I just get the spinning wheel!.Version: 2.6.3
✓ Battery killerWhy does the app need to know my location all the time? My phone battery always needs charging. Please change the settings so the app only tracks your location when it is active, or better still, remove the need for location services..Version: 3.5.1
✓ Absolute invasion of user privacy. But I’m obliged to download it!This poor app won’t function until it grants access to bluetooth and precise GPS location, not only that, the location access setting must be set to “Always” not just “While Using the App” which means all location data is being watched and stored 24/7 in the background. That is a serious privacy invasion and consumes the battery twice as fast! In addition, recently the app started sending spam notification about unimportant local news which is counterintuitive from an app that everyone is obliged to have and operate to live a normal life..Version: 3.2.1
✓ Latest Update 3.2.3 Not openingIt gets stuck on 1 second after the 30 second max countdown.Version: 3.2.3
✓ DezThe app is very poor, it’s always down and this prevents you from being aloud to enter shops and restaurants. Moreover, to enter your doctors and dentist. In addition to this it drains your battery of your phone leaving you to carry a battery charger around..Version: 2.8.0
✓ Horrible!!!!Registered with Muqeem before travelling. Fully vaccinated and when we arrived it was showing purple for my status. I called and they gave me a run around from twakkalna to ministry of health and from them to Muqeem. Until my trip was over after seven days. Absolutely horrible and they ruined our trip because we came after three years..Version: 3.5.0
✓ My organs are mine!Why isn’t there an option to refuse organ donation??!!!.Version: 2.9.1
✓ Battery DrainPlease optimize this application. Over the last 24 hours, it has consumed 27% of my battery in just background activity..Version: 3.2.1
✓ Status frozenDespite I finished the quarantine period and had a negative test still the status as is. They need to work promptly as it is affecting people life now.Version: 2.6.3
✓ Technically error or changesOn IOS it has some technically error , when i arrived saudi the app shows green color after 2 days it become blue color , Now i will do extra quarantine because of this technical issue already discussed to 937 but no positive result ..Version: 2.8.1
🙂 Tawakkalna Emergency Positive Reviews
Tawakkalna Emergency works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Tawakkalna Emergency.
⛔ Tawakkalna Emergency Problems
