- 67.2LEGITIMACY SCORE
- 67.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
1Password: Password Manager App Complaints & User Negative Comments 2024
1Password: Password Manager app received 124 complaints, negative comments and reviews by users. Have you ever had a bad experience using 1Password: Password Manager? Can you share your negative thoughts about 1password: password manager?
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1Password: Password Manager for Negative User Reviews
✓ Serious bugs, slick-but-cumbersome UXI’m a longtime 1Password customer, and the new app feels like a real step back for UX. They’ve made decent progress on restoring basic IX conventions that were missing from the initial update (like having Search available at the top of screens), but the app is still EXTREMELY buggy. Auto fill is a crap shoot. Sometimes you open the app and it’s totally blank, as if you have no items. And recently, the Safari extension has been staying unlocked and accessible *EVEN AFTER THE DEVICE HAS BEEN LOCKED*, meaning anyone with access to my unlocked iPad has access to my 1Password with no authentication. Absolutely unacceptable. What happened at AgileBits? 1Password 8 has been out way too long to still be this slippery and buggy..Version: 8.10.8
✓ AwfulTried, failed and refused refund..Version: 8.10.21
✓ Still disappointingThe engineers who are working on this app are not communicating enough with those working on the macOS app. The apps used to be mostly in-sync with each other in how their UIs work. This release of the iOS app is a wide departure from the previous UIs. Lots of things moved, changed, but I can see no reason for the changes. And I’ve read a fair amount of complaining about these changes. It looks to me like some engineer chose a certain toolbox for the management of the UI (or parts of it) and *forced* everything to fit within it, rather than consulting experienced HCI people to determine usage patterns and proper placement of UI items to facilitate those patterns. There is a lot of white space in the UI what wasn’t there before and it does nothing but make the UI look childish and waste users’ clicks and scrolls to find what they want—things that were easier and quicker to find in the previous UI. I’m always in favor of improvements, and in general in the past, 1Password has added useful and helpful features. And there are indeed improvements in this release, just not the UI. The macOS UI for version 8 is much better and more expected than this iOS version. As I said, I’m disappointed here. But probably the most important thing is that this new UI has effectively turned what was the top notch password manager into (apparently) one of the worst with its 3.4 rating. It’s hard to get a high rating. But it’s easy to lose it. And even harder to get it back..Version: 8.10.16
✓ Incorrect entries and moreSince the most recent update the app constantly jumps into an entry or search upon opening the app. I actively go back to the main screen but it still happens. The app also edits an incorrect login when editing a field. It suddenly switches to a different login after hitting save, meaning it’s updated something completely different, causing frustration and then needing to re-edit logins..Version: 8.10.0
✓ Scary Scam Do Not PurchaseI used to have an account but then it froze as I stopped paying after a year and just forgot to as its a nice to have thing but don’t really need it. I received an email recently (definitely from 1Password) saying I can get $10 off if I renew again. Now that I want it again for a new phone, I realised I should renew and I’d get $10 off too. I should have known it sounded too good to be true. When you download it on the App Store it does not let you log in at all, it forces you to pay upfront the regular price. So I was lied to, on top of that, it did not let me connect to my old account. This has been a nightma process. I had no choice but to purchase it again just to get my account renewed. I paid for everything via App Store btw not any third party sites. This company has gone from genuine to a scam and should be taken off the App Store. This is so wrong to advertise that it can be bought at a difficult price yet you are forced to pay the full amount up front and there’s no option for me to request a feedback. After this years subscription is over that’s it, I’d rather pay more for a better app that won’t expect you to pay twice because of a stupid App Store loop hole. How the hell else am I supposed to get the app on a new phone??.Version: 8.10.4
✓ User since 1Password 3I’ve been a big fan of 1Password since 1Password 3 on Mac—and I appreciate the work that went into sync optimization for version 8 (even though I don’t like the shift away from iCloud storage to using 1Password’s cloud services exclusively). That said, I’m not a fan of the redesign layout in 1Password 8, as I’ve lost the ability to rearrange the order of entries within sections, and now must be done on PC or Mac. In addition, fewer tags fit on screen, so it takes longer to scroll and find what you’re looking for. Lastly, there appear to be a few glitches in the UI. For one, I try to permanently delete something from the archive, but it keeps trying to delete a different item instead. Another glitch is that when going to a login, it’ll open the previous login you edited instead of the current one [Update: Issue fixed as of July 2023]..Version: 8.10.14
✓ Worst App Ever !! Avoid at ALL costs !!’This is the most infuriating and incomprehensible app ever - I have lost my data and my passwords and the opaque manner of communicating is actually just utter incompetence. Who is in charge should be sacked and sued. Do not use if you are considering they are AWFUL!.Version: 8.10.16
✓ Private VaultdI chose 1Password several years ago because of stand-alone vaults. I have passwords that I never want available on the Internet. You’ve chosen to remove that feature even though you once advertised it as important. You have arrogantly decided that you are smarter than I am, that your security architecture protects my data on your servers and that’s all that matters. You have covered yourself. If my passwords get exposed, it’s my fault. The passwords in my private vault are on a computer inside a secure facility only accessible on a fire-walled network. The computer is off a great deal of the time. It’s not impossible to get them but nearly so. If I lose my phone, no problem. If I lose my phone with my important passwords stored on your computer they are not nearly as safe. Your seamless integration of private vaults with a vault on your server was an unbeatable combination. Less important passwords available everywhere, all of them available on my private network. Now I can’t think of any reason to continue to pay for your app..Version: 8.10.16
✓ Bugs bugs bugsSo many bugs have been introduced since the upgrade to 8 - which was a downgrade to start with. Most recent bugs… Face unlock enable immediately disables despite the Face unlock permissions being set correctly in iOS settings. Plus it’s not autofilling after the upgrade to iOS 17..Version: 8.10.18
✓ Worst migration/update everFirst I should say I’ve been using 1password since 2006. It’s been great. No problems up to now. This “upgrade” migration was just really bad. The directions provided to get through this most delicate high wire act — moving all the keys to your life — is often not clear or not correctly provided. Some of the steps they give are in the wrong order. The whole process of upgrading is so slapdash casual. I almost lost everything. When my 1password7 vault was zeroed out in moving it into their cloud, it was all gone, and I couldn’t log into 1password 8. It was all gone. Luckily I had the presence of mind to turn off wifi and put my phone into airplane mode. The info I needed to log into 1password 8 was there in my old vault. OMG. And so now my 1password password — the key to all my keys — seems to be basically another web login? Besides the process being bad, I do not like this change..Version: 8.10.7
✓ App thinks FaceID is disabledIt proceeds to open the preference pane and show me the Settings>1Password>FaceID toggle which is already on..Version: 8.10.7
✓ Bit sloppyThis is an exceptionally useful app, but development has been sloppy in recent years. Filling in forms online is often blocked by a 'No Items Found' prompt under input boxes, one of my credit cards has lost 8 digits and is now simply showing a dot (others are fine) and the appearance of the 1Password icon in apps/online is sporadic..Version: 8.10.9
✓ Ouch!I was happy with version 7 and so keen to try out the latest offering. It installed easily, and I was keen to review the watchtower recommendations. Only problem it crashed, and since then I haven’t been able to log in again. I removed it from my iPad, rebooted, and tried the same sequence again sure enough it happened again. So here we have an app with an easily repeatable bug. Let’s hope you guys fix it quick as it’s not a good look releasing untested features in a security related app. Hope there aren’t any other bugs that could compromise users passwords. Update: Thank you for contacting me and acknowledging the bug. I’ll hold fire on v8 until I see it’s been fixed in the release note as I need to be confident it works right from day 1. I’ve improved my rating to acknowledge your response..Version: 8.9.7
✓ Cannot use multiple family account on same deviceCannot use multiple accounts from the same family on one device..Version: 8.10.21
✓ Every update introduces new bugsNga.Version: 8.10.7
✓ A good product gone badI have used 1Password for years and have been happy with until version 8. It loads way too slowly, constantly asks for reauthentication, no longer supports Touch ID in the web browser, does not play nicely with FireFox, can't get Safari to connect to the so called helper, even after going through the troubleshooting steps, and so on. I fail to understand how what used to be a good stable product has gone so bad. Have worked with support, but have run out of time to keep trying things that do not solve the issue. They also can't seem to understand that I only use Safari as a last resort, which might be once a month, worst case. Currently am trying to figure out a way to export my Secure Notes, Bank Accounts, and Credit Card info into a .csv format. They see to hold those data hostage..Version: 8.10.6
✓ Seems like it’s still in betaI just switched from LastPass (10+ years) because of multiple data breaches. 1Password is included with my eero subscription. It’s good, not great, and more user friendly than LastPass. The app fill and Safari fill work fine (again, better than LastPass). The LastPass import function did not work so I had to import using csv. There is a major issue for which I have deducted 2 stars in that there must be a significant lag between edits and server updates (I don’t know if it’s local or in the cloud)… Any edit wreaks havoc in the app and in the browser. It seems to create multiple entries (possibly temporarily). Password changes don’t always update and I cannot find password creation history promised (LastPass did this well). Deleted entries don’t show up in the Recently Deleted folder at all. I’ve resorted to either copying the new password and pasting it to the notes of an entry or just creating a new temporary entry. This is a tedious workaround which doesn’t always work so I’ve had to reset multiple lost passwords. Since it’s “free” with my eero subscription, I’ll try it for a while. If it doesn’t improve, I guess Keeper is up next..Version: 8.10.2
✓ Was great but not anymoreI’ve used 1Password for a decade and gotten my whole family on it but, with 8, everyone is frustrated. It’s buggy, inconsistent and much more difficult in general to use. For example, it often gets confused as to what is filling out a field, the app or the extension. Also, if the app or the extension update, particularly on Mac, I’ve found it’s safest to just reboot the who computer as the two will almost never talk again until I do. I’ve really, really wanted to support the product with 8 buts it has been out a while now and, not only is it not even available yet for Mac in the App Store, but the bugs and inconsistencies have me looking at Bitwardern as an alternative for all of us..Version: 8.10.4
✓ Getting buggier and buggierI was so willing to let 1Password prove me wrong with version 8. I see the potential benefits from a shared core, and there have been many new features added, like passkeys and ssh keys. However, it just keeps getting buggier and buggier. Sometimes autofill doesn’t work on sites where I use it regularly. The passkey feature gets confused and often won’t offer a passkey if 1Password was locked when I first loaded the webpage. Items don’t sync well, and every time I open the app, my screen is covered with duplicate messages about the same item failing to sync. Sometimes the 1Password drop down shows up, but a lot of the time it doesn’t. Or it says “no saved passwords” for sites where I’ve filled passwords 1000s of times. The changes between 7 and 8 could have made 1Password more reliable, but it’s been months and it just gets worse and worse. I haven’t overcome the inertia to move to a different password manager yet, but I’m so disappointed that 1Password is pushing me that way. Don’t add new features if you can’t solve 6 month old bugs. Do better..Version: 8.10.18
✓ Downloaded old passwordsI’ve just updated your app, and my passwords have reverted to a previous copy, I’ve deleted it and reinstalled but still is the old version. Not happy.Version: 8.10.2
✓ HorribleI can't believe they still have to fix the chrome extension from not saving logins I've complained in the past and no one has done anything about it I'm really really disappointed and I regret moving to one password.Version: 8.10.6
✓ 1PloverI am finding 1P trying to do so much & although loved V 7 , I have to say G 8 is over the top & so much more confusing - where is the simplicity ?.Version: 8.10.0
✓ New Version has me looking elsewhereWhoever came up with the idea of locking you out of your account without warning until you re enter a master password is a total and complete idiot who sits at desk and doesn’t work remote. Being able to access over 100 passwords securely, at any time, is the only reason WHY I have this app. So now I’m away from home, where I have my master password securely locked up, and I can’t get to anything I need to WORK. I read that the reason for this asinine app update is so that I don’t forget my master password. I have this app so I can secure my passwords and ACCESS THEM WHEN I NEED TO. I keep my master locked up in case I lose a phone. I did not install your app because I need some woke idiot to be my mother. You should at least let me OPT OUT of this inconvenience..Version: 8.10.9
✓ Is 8 an upgrade over 7?Browser support is better but the app is less stable..Version: 8.10.2
✓ Fix the race condition on the home screenThe app is decent but it’s been frustrating each time I cold boot it, then home tab shows the empty state with just the customize button. And I have to switch tabs and come back to see my real home screen..Version: 8.10.6
✓ No good unless subscribedWas offered as the app of the day/week and whilst the app is free to download, you can’t use anything unless subscribed..Version: 8.10.0
✓ 1Password 8 has gone to the dogsI have been a HUGE fan of 1Password over the years. The latest release is a complete disaster. It fails to work on the basic use case of a password manager - to fill passwords on a form. 1Password was built as a Mac first app - and it worked flawlessly. With 1Password 8 it was rewritten to be cross platform so they can go after more users and make more money - and in the process completely broke the app. It has not worked on Marriott, Chase or other very mainstream sites. I have tried working through support - who believe it or not blame apple for the problems. Even though their own 1Password 7 works beautifully. Support basically said we know it does not work and we will not fix it - because it is an Apple problem!!!!! Their solution - here is an faq article on downgrading to 1Password 7! So very disappointing for what used to be EXCELLENT software with excellent support. The whole company seems to have lost their way recently. Most of these problems are on a Mac - maybe it works on Windows..Version: 8.10.4
✓ Unable To SubscribeI’m a long time user of v7 and have never had any issues with the app. I’ve now trialled v8 but I’m unable to subscribe to the yearly plan as the app hangs when processing the subscription. I’ve raised a support call but the advice, which I have already followed, makes no difference. Very disappointing..Version: 8.10.21
✓ I’m doneI used to love this with the old app, but since the switch to 1Passowrd 8, I’ve been disappointed. First, no more on-device/iCoud storage. I’m forced not only to have to save my stuff on yet another server (“zero-knowledge” or not). Second, I’ve been forced into a subscription. That wouldn’t be so bad if it wasn’t for: Third, the apps UIs are horribly buggy. I either have to click on different tabs to have it finally display, have items either not save or disappear after saving and have the edited item switch on me along with other erratic behaviour, and that’s assuming that it doesn’t crash. Pre-emotive note to the dev’s response: No I won’t be following up with support to submit the bug reports. I’ve found other solutions that will suit my needs better. Good luck to you getting this back to the reliability it had before!.Version: 8.10.7
✓ Face ID doesn’t workIt’s a good app. Face ID not working is very annoying.Version: 8.9.7
✓ Face ID still not workingReally annoying after 3 months - come on guys -this isn’t good enough.Version: 8.9.7
✓ A completely buggy mess.A massive fall from grace for a once gold standard application. Going back to 1Password 7 until further notice. Truly embarrassing for AgileBits..Version: 8.10.7
✓ Very buggyI had 1Password for a year now and I am not renewing my subscription. The whole 1Password system including the app and browser extension never really worked well. One of the things that was most annoying was that the auto-fill feature really only worked maybe 50% of the time. On my iPhone, it actually maybe worked 25% of the time. If they could fix that it would be a pretty good password manager. Even the password generator worked on some website but not on others, so I had to go to the browser extension to generate passwords. The app and vaults are very intuitive and I actually liked how everything is set up. However, having to type or copy and paste the passwords 50% of the time is just to cumbersome. Honestly, 1Password should be of no cost or at a much lower cost for having so many issues..Version: 8.10.20
✓ Switching AppsMy biggest issue with this app has been when a new version is released, I lose EVERYTHING I have saved. The reason being, is that I get very used to using my face to access the app, usually for a year or more from when I have set the master password, then, all of a sudden I come back one day, the app has updated and I can no longer access with my face. It would be very helpful to get warnings that an update is coming, so that I can go in and change my master password or do something that allows me to have access after the change. I realize this is on me that I’m not remembering my master password, but I cannot be the only person who gets lazy and relies on the face or fingerprint security. This is the third time this is happened, and I will just go out and find another app since now I have to go back and reset all of my passwords anyway..Version: 8.10.8
✓ Sanctioned in AustraliaI tried to pay my annual subscription and was not able. I contacted support and they said I was sanctioned because of what is happening in Ukraine. I was born and live in Australia!? Perhaps this company could spend less time trying to be woke and virtue signalling, and more time studying a map :) Moved to another platform which is much better rated..Version: 8.10.0
✓ No longer can see my key to setup another device!Old app I could use to easy setup another device as it would show the account information. In this new app all that is gone. I can’t even see which email I used (I use email aliases for privacy)..Version: 8.10.0
✓ I miss the old 1Password :(It used to be one of the few 5 star apps I had for the past 10 years or so. But it’s getting worse with each update! I hope sooner or later Apple makes a proper password manager to replace this nightmare..Version: 8.10.2
✓ (Nearly) Indispensable Service Wrapped in a Problematic AppI’ve been using 1Password for a long time and believe it is one of the most indispensable services of modern computing/digital life. However, their decisions some time ago to transition to a new cross-platform development paradigm has been devastating to the user experience and keeps me on edge. It’s buggy and slow and filled with tiny “painful” UI moments. Using 1P to autofill passwords, I constantly have to tap two or three times before it will respond. This morning I opened 1Password and was given a glimpse of my Recent Items before it flashed away and presented the Lock Screen. Didn’t make me feel good. At this point I am anxiously awaiting a future where Apple provides a standalone app for password management. When that day arrives, I am almost certainly ditching 1Password..Version: 8.10.4
✓ V8 no longer requires master password after rebootThis isn’t simply a “nice to have.” This is a security issue. Consider an emergency situation where a user needs to restart the iPhone because of an imminent search and seizure where the adversary saw the user’s iPhone passcode. Without requiring the full Master Password after the iPhone restarts, the adversary could enter the iPhone’s 6-digit pin, launch 1Password, and simply hold the phone up to the user’s face to gain complete access. You used to be able to do this in the v7 apple and this NEEDS to happen..Version: 8.10.4
✓ Good app for password managementI think 1password is quite good app for password management. I have been using it for more than a year now and it worked perfectly for my requirements. When I compared this app with other competitors the main unique selling point for this app was that it didn’t have any data leaks and it was giving standalone vault to avoid putting data in cloud. It seems to me that this is a step backward in this version where they have removed this support which was kind of differentiator for this app..Version: 8.10.4
✓ 1Password 8 is bad compared to 7I’ve used 1Password for a long time (I have 4 different 1Password apps just on iOS!). I’ve never been so disappointed moving from 7 to 8. Passwords failing to fill, editing dialogs opening up the wrong password entry, all sorts of UI flickering and non native dialogs. I gave 8 a good 3 months and I’m done with it. I went back to 7 and everything is way more reliable. I hope 8 can get better but it might be time to start looking at a different password manager..Version: 8.10.0
✓ Not completing fields in latest iOS updateNot completing fields in latest iOS update.Version: 8.10.0
✓ Update is AwfulSearching only works 50% of the time, copy/paste only works sometimes (also on iPad), and the graphic interface has so much extra white space, that you can hardly see anything. This is basic function stuff. Who was in charge of this awful update??.Version: 8.10.0
✓ Several annoying issuesThe acts of searching and editing items from the search results, deleting items shown by search results and returning to the search results - are littered with irritating little bugs. These bugs are embarrassingly easy to find. The app is also unreliable when attempting to create or edit items very quickly..Version: 8.10.9
✓ Bring back local vaults!This app is going downhill, we need a stock replacement, local and easy to trust and access. There’s no iCloud anymore? I hope you get a different job! You need to protect your data, or else I hope someone hacks you and steals your source code and leaks data to show how stupid your company is!.Version: 8.10.16
✓ Has potential, but some serious flaws need to be addressedThe concept is great, however, trying to share with someone, in my case, my spouse, is extremely sloppy. Everything‘s in private vaults you have to put in the share vault and you end up having multiple logins for the same account some of them being old passwords that are still there. I find that when I try to login to something that I haven’t logged in for a long time, i’ll bring up 1Password and they’ll be 10 different logins, some with old passwords. This makes it become very messy. Also, when I save a new password, it automatically defaults into my personal vault, which doesn’t share with my spouse until I edit it to change it to all vaults. All these extra steps have us looking to switch to a different password manager..Version: 8.10.7
✓ Don’t rely on thisMy subscription expired and apple charged an old debit card so the payment was declined. 1Password immediately froze my account. I renewed the subscription via apple with a different card but my 1Password account is still frozen. Browser extensions refuse to auto fill. Installed latest version of the app, no joy, no option to restore purchases. So I’m in limbo until 1Password take the time to check whether my subscription was renewed before denying me access. It’s a shame, I’ve used it for a couple of years but not I don’t trust it any more..Version: 8.10.8
✓ OverpricedThis product used to be good when they focussed on password protection. Recently there’s been a shift towards becoming a premium product with a monthly subscription, and the app has suffered. No longer is the focus on password protection. There are better open-source alternatives than this. Overpriced, but with a nicer font. That’s it..Version: 8.10.0
✓ Poor customer serviceI’ve use this app for numerous years and was overall happy with the way it worked. The problem I have is the lack of customer support. I have always auto paid through Apple. This time around my auto pay went through as expected but one password froze my account. They took their sweet time in responding to me. Took them about four days to unfreeze my account. In the meantime, I was not able to utilize the account. Rather inconvenient when you depend upon the app. I canceled my account and requested a refund. They have refused to refund my money. The good news is they are no longer the number one password account service. I have since switched and I’m really happy with my new service..Version: 8.10.2
✓ Lack of support for Apple Watch is a major Step BackwardsI have been using 1password since 2013 and have found it to be the best password manager available, when I saw the 1Password8 was available for iOS I naturally downloaded it straight away.I then went back into my office (where I can't take my phone), sat at my desk and proceeded to attempt to log into a website that I needed a password for, so I clicked on the digital crown of my Apple Watch and looked for 1password, only to find that the app had disappeared. Now the removal of support for Apple Watch has not been communicated in any of the release notes for 1Password8 - at least nowhere I can see, and I feel that the removal of such a vital app from my watch for a product I have paid a great deal of money to over the years to be a complete betrayal. There doesn't seem be much answers in the community forums for 1password either. So I will be reinstalling 1Password7 and continue to use it until 1Password8 has support for Apple Watch, or I will take my passwords and manage them on a password manager that does actually continue to support products that have been available in previous versions of their software..Version: 8.9.1
✓ Account frozenI have an active monthly subscription via Apple and suddenly the app had frozen my account and asks for payment directly. Update. This was resolved but took 3 days.Version: 8.10.2
✓ Support are uselessUpdate to below review. I emailed support, after several days I get a useless reply which basically consisted of ‘your issue you report doesn’t exist, our app is designed perfectly and has no bugs, but we’ll raise a feature request and maybe, sometime, never fix it’. Time for a new password manager… One issue driving me INSANE right now. When you open the app, it will jump from Home -> All Items -> and open the first item from the alphabetically sorted list. Please please fix this! I should open the app and arrive at the Home tab, where my favourites and frequently needed items are!.Version: 8.10.2
✓ The new app is worseIt’s so much harder to navigate in this updated app. Some features and settings are missing. I preferred the old 1Password 7 app..Version: 8.10.6
✓ Invested With BugsI can’t even use the app. Don’t waist your time and money on this one. They have a long way to go with this mobile app. I can’t even enter a password because the cursor keeps jumping everywhere, all the text is flashing, and nothing types. It’s a disaster. This has been around for multiple versions of the app now. Fix it!.Version: 8.10.7
✓ Version 8 was a mistakeForced subscription, no iCloud syncing, planned telemetry inside a password app (“trust us, it’s secure”). Currently looking for an alternative to migrate my data to. I wish Apple would just build out their keychain app..Version: 8.10.14
✓ Rushed update introduced nasty bugs1Password 8 introduced nasty bugs. The worst one is that if you tap on the edit button for an entry, it will edit a totally different entry. I just tried to edit a credit card and it saved my changes to a totally unrelated login. This has happened repeatedly since version 8 was released. It’s deeply disturbing that version 8 was released in this condition, especially since the bugs involve improper state management when editing passwords and other data: the app opens the edit window for a totally different entry after you tap on the edit button, editing the wrong data, losing data when editing, etc. This release was clearly rushed, and combined with the fact that these bugs are so frequent that QA surely found them in testing, clearly indicates they knew the product wasn’t ready but they shipped it anyway. For an app that holds its user’s most sensitive information, this is unacceptable and a breach of trust..Version: 8.10.0
✓ Says email pwned incorrectlyBig red alert saying some emails appear on list of exposed password. See haveibeenpwned. Check website. Email not found. Which is it?!?!?.Version: 8.10.7
✓ Horrible experience when using FaceIDFirst time 1 star on the AppStore and I wish there is a 0 star option. Upon googling I found issues started from early 2022 and still not fixed. I guess these developers are busy with stand ups, refinement meetings and refactoring. They are not focusing on fixing critical bugs. The PM should also be fired for such great prioritisation skills..Version: 8.9.7
✓ Useful and UselessSince the updates, secure notes cannot be updated properly anymore. It doesn't seem to matter what text size I have on my iPhone, but I try to add a new item to a particular note and it takes me somewhere further down the page and I cannot scroll up. This means I cannot edit earlier entries with new information within the same note or take things out that should not be there anymore. For example, I have a note that is specifically for serial numbers and registration numbers for hardware. I might sell a piece of hardware to somebody I need to remove it. I might want to add something made by the same company in the same region of the note and not be able to get to it. Pulling down does not work. It just bounces annoyingly. So it is impossible to edit anything above a certain point..Version: 8.10.2
✓ App is horribleThis app has gradually gotten worse over the years. The UI went from great to awful like they couldn't afford a team and offshored it to one individual in india. If I thought the UI was bad overall UX is 100x's worse. No since of intuition on where and why things are placed in app. Just a bunch of view incoherently thrown together. Starting a year or so ago the app started having more and kore bugs. So I started contacting support. They are probably the least qualified people and it really makes you wonder if this is their support how bad are the engineers. The company focuses on woke not security or quality. For example, I go into a app and go to load my password and a giant gray screen with "go to one password app" comes up instead of just inserting login and password like it used to do. Who would ever approved such a terrible design? Regardless of who the app remains awful and if you still needed reason not to download couple that with low wuality support or just closes tickets without providing answers or doesn't take the time to read email and just think before replying. They litterally could ask 10 questions in one email but because that would be efficient and efficiency is bad these days. They turn it into a back and forth 1 question per email with several day turn around as the teams in whatever country are on different times..Version: 8.10.4
✓ SadWorst update ever, hope you reconsider.Version: 8.10.16
✓ I’d look elsewhereThis app has gone seriously downhill. Don’t know what happened but nowadays you can’t even type in your password to save in the app without it skipping characters. App performance is generally buggy and slow even on new hardware. And the subscription model is expensive. Not worth it.Version: 8.10.7
✓ Mediocre, lots of bugs/pain in common flowsHaving more than one account attached frequently results in one being locked while another is not, resulting in annoying flows having to switch over to 1Password tapping a bunch of times to unlock other accounts. 2FA keys don’t work on iOS at all, and if one account has a 2FA requirement sync is locked out for all accounts. Someone crossed the streams. There’s almost never a functional autocomplete for TOTP on iOS, which as with the above things requires an absurd number of taps to work around as a user. No passkey support. re. Developer response: the docs on multiple accounts do not address the aforementioned UX issue, shoving doc links in response to this is making disingenuous implications. Don’t try to mislead, that’s dishonest..Version: 8.10.7
✓ Long time user but disappointedI am out on a long camping trip in Colorado and Utah. I have been using 1Password to help me login to state websites and make reservations at RV parks. I was exploring some this morning and needed 1password to get some information. Unfortunately I could not login. I could not get around any of the crap that they have built into the login. Their support is worthless when it comes to this type of problem. Only crappy companies do not publish a telephone number. I ended up calling their sales department and talked with someone. I did finally send them an email, but who knows when they will respond. I’ve been using the password 1password since the program first came out many years ago. I have generally been pleased with it, and have stored many things on it. This last version has been bad..Version: 8.10.2
✓ Useful but frequently annoyingI’ve been using the service for years but it is getting increasingly annoying. Little things: pop overs on the Mac covering other UI elements, Help articles that refer to non-existent UI elements, apps that don’t work with password managers, auto populating the wrong field on a web form etc. They are all little things but when you’re concentrating on something else, having to fight an app just to login to another service is distracting..Version: 8.10.14
✓ Gone downhillI’d really like to hear from leadership about the way the product has gone down hill since v8. I used to recommend 1Password to all my friends and I’ve been a family account holder since they started offering it, but the bugs and poor design decisions in v8 have me looking for an alternative. All of the issues mentioned in other reviews happen for me as well. Password filling in Safari used to be rock solid, but now it fails most of the time. It seems to decide randomly when I should enter my passcode instead of using biometrics. Searching is a hot mess! I need to enter in the exact string to find what I’m looking for most of the time. Please don’t use the canned reply on this, I know the support email and have emailed them many times, and each time they say it’s a “known issue”..Version: 8.10.4
✓ Only “shared secret” model supported.Except there is no such thing as a shared secret. Yes, you keep the encryption key. But not the storage or the encryption algorithms or the encryption implementation. Your passwords, albeit encrypted, are stored in the cloud. You, as the user, do not control the security of this cloud. The common argument is - but if there is a leak (and there is always a leak, despite all the good intentions), then only encrypted data leaks. Problems is, any encryption can be broken. If not today l, then tomorrow. If not with today’s computer, then with next generation one. Every encryption scheme that at some stage was claimed to be unbreakable was, in fact, broken. Allowing the user to set the encryption key just shifts responsibility to the user. The truth is, there is no such thing as a shared secret. Only a vault on a device controlled by the user and encrypted by the user is truly under the users control. Sadly, the “shared secret” is the only kind of storage 1password 8 supports. As a long time user of 1password from v 1.0 to the latest version 7, I am very disappointed with this move. Whata fantastic way to screw your loyal user base. I am looking for an alternative product to use instead of 1password now. Sad, but this is good bye. And no, I do not want to contact support..Version: 8.10.0
✓ Boo custom vaults not supported1Password 8 dropped support for syncing of file based vaults from their system..Version: 8.9.5
✓ Beware the upgrade to v8As a long-term user of 1Password, I’ve been using it and recommending to colleagues and friends for years. So it was quite a shock when the upgrade from 1P7 to 1P8 turned out to be a long drawn-out train wreck. Following the upgrade instructions to the letter left me without the app for many weeks. Technical help was highly detailed but inaccurate; eventually I fixed the upgrade without it. Still a great app, I guess, but the upgrade process and misleading technical support can be a nightmare. Caveat emptor..Version: 8.10.8
✓ Terrible last few updatesStill opens the wrong item when I click Edit, while in the item I want to edit! Both iPad and iPhone are up to date. Fix this..Version: 8.10.2
✓ No local vaults in this versionBroken, unable to open local vaults..Version: 8.10.7
✓ Hmm… Odd company ethicsI got a new iPhone under warranty (my one had unresponsive touchscreen). I have +1.400 items saved in my Vault. 1Password 8 literally forces you to pay for a subscription to sync you items that are technically “on device”, while dropping access to customs vaults, dropping possibly to add attachments, DropBox vaults and so on… I paid several time for previous 1 password licenses. As a client, I went from something 100% functional for years, reliable and tailored to my needs to something I have to pay for monthly to continue using even if the only things that has changed is my phone. I reached out to support to download the old version, which they kindly provided me the link to. However, it is not working anymore. Even with the same phone model and same configuration. The only difference was the software version is 7.9.9 and I was using 7.9.6. I tried updating to iOS16 to no avail. After a few back & forth with support they kindly told me “your problem, we don’t support this “advanced configuration” anymore”, your best avenue is a subscription. I have spent too much time on this and my time is worth slightly more that an actual subscription. The easy way would be to buy a subscription, but actual this is a matter of principle. I really feel that 1password I twisting my arm to move to a subscription model. Indeed, I find my experience a very strange coincidence of breaking something that was working fine. I am not sure I feel confident trusting a company with this mindset (even if they are Canadian, nice and all, and selected by Apple…) to store all my passwords. What is their plan for the future ? I am so looking forward to have Apple or another company disrupt the password market… I have read the pamphlet on why they move to a subscription model and took time to try to comprehend the reasons. I also read that they kindly do a deal for previous license owners. Still, allow me to disagree with them. I still think this is wrong. Subscription model can apply to some businesses, but in my opinion it doesn’t apply to 1Password. Apparently I am part of a small (but vocal) minority but yet I have been supporting 1Password at my own pace for almost 10 years. So in a nutshell, use at your own risk… and keep and hard copy of you want to move away or be independent in the future… On my side I keep using my old trusty iPad Mini until I find an alternative..Version: 8.9.7
✓ Face ID does not workTried to set it up. Tried everything I found online to troubleshoot but no luck. Always ask for the master password. Useless..Version: 8.10.18
✓ Poor support, locked out1Password worked fine during the free trial. As soon as I paid for the subscription, I started getting locked out. I was having to enter my password and secret key every time. I thanked my preference to having to enter it every 2 weeks, and I then changed my password to something easier for me to remember (since I was having to use it daily). Two days after changing my password, I could not get into my account at all. The secret key is worthless, it wouldn’t even let me in. Two factor verification was non existent. So now, it’s been about a week and multiple contacts with support. Support takes a couple days, at least, to get back to you. And they basically tell you to use your secret key and password or delete the account. No other help available..Version: 8.10.14
✓ Subscription Only?I’ve had 1password for years and now all of a sudden there’s a new app that’s v8 so is this just for subscribing customers? As always it’s never clear with their customer service and they don’t tell you anything 🤷🏽♂️.Version: 8.10.2
✓ Love the appAfter 20 years using Password Plus I spent months looking for an alternative when they stopped support. I finally selected 1Password, the features were far superior and the support I received during my research was excellent. Each time I use it I am reinforced of my good decision..Version: 8.10.2
✓ A strange fall!!I can't believe that a Application was destroyed like this with an update! I mean, the version of your notes in Password7 was backed up on your iCloud, but this is not the case in this new version! In the new version, if you do not buy a monthly subscription, your notes will be frozen and you will not be able to edit them! Can't even delete them!! Your notes will remain on the 1password server until the day their servers become hack and your notes and passwords fall into the hands of hackers! This version of the program has completely insulted the user! unbelievable!! A strange fall!! Only because of the respect I have for Password7, I did not give one star and gave two stars! 2) The app store should remove this app from its store because this company is deceiving the user recently and when you have not received a monthly account, they will freeze your account and deny you the ability to delete your notes and hold you hostage until you do. Get a monthly subscription and you won't have mental security until you get a monthly subscription!!!.Version: 8.10.9
✓ Bugs and no fixesJust trying to switch over from another password app, and it’s creating duplicates of every new entry. Is this supposed to be a feature? If you cancel the add item card when it pops up again after you hit save, it doesn’t save anything. So if you want to add a new item, you can make 2 or 0. Not sure what they’re doing there. I highly doubt the “support team” is the answer to this question. Try your programmers. Good thing I’m still on the free trial 😂 Update: So I contacted the support team as the canned response suggested, there is no resolution for this issue, it’s a bug, they’re working on it. In the mean time, I’ve moved on to a competitor, with a name something like “hyphen-road”… It’s going great over there! Whoever decided to release this unfinished, buggy mess of an app that you’re supposed to trust your most sensitive data to I have no idea. Avoid. Maybe less attention to the canned responses and more to your product and you wouldn’t have hurt the reputation of a once-great app and service..Version: 8.10.2
✓ Expecting it all, but getting barely enoughI consider myself pretty tech savvy. Build websites, navigate to remote machines via ssh, but I feel like Apple keychain was easier to use and a lot more efficient. I use this app for mobile and desktop. I have the browser extensions and can’t for the life of me figure out simple things like going to a website and getting 1PW to populate the uname and pw. I have to manually go to the app and search for the credentials and put them in by copy/paste. If this is meant to be efficient it’s another head ache. Half the time it doesn’t even show what I’m searching for and I have to search all. This can’t be how it was intended to work. I do love that all of my pw , passkeys, and more are in a central location, but this should be a lot easier for the average user..Version: 8.10.21
✓ IOS app is horribleJust switched back to 1Password after a few years. The mac app is fine, but what’s up with the iOS app? Bugs: 1. Every time I type a letter in the search field, it loses focus. I have type a letter, select the field, type a letter, etc. 2. The various edit, three dot buttons randomly disappear from the entry I’m looking at. I have to navigate to another password then back again to edit an item. Wish List: 1. When searching, it finds the items I’m looking for, but it doesn’t filter the list to just those items. 2. I’m cleaning up years of passwords, I’d love to be able to merge entries. 3. I always have to confirm a deletion (although I can tell it to no longer confirm archives)..Version: 8.10.2
✓ Watch appWhere’s the watch app gone?.Version: 8.9.0
✓ Used to be so goodUsed to love this app - but the last two updates have removed the option to select 1Password from the text menu bar where apple offers its password options. While generally the 1Password widget shows up in the field, more often it DOESN’T, leaving you forced to flip out of wherever you are, open 1pass itself, search for the login you need, copy it, and then flip back. 4 steps for the 1 it used to take when you could select 1pass as the password source before. Very annoying and disappointing. PLEASE FIX..Version: 8.10.1
✓ Can’t export data from 1 passwordDevelopers have deliberately made it hard to export data from the app.Version: 8.10.9
✓ Not happyI have been with you for many years and paid a life time one off payment £50 I had really had no complaints until you withdrew my access on my Mac unless I paid a subscription. At first I could access my passwords but could not modify them - now you have changed it again I can’t get into 1Password via my Mac. I have received very poor response from your technical support giving me only one option and that was to pay the subscription however you would offer 2 months free. I see you have upgraded the iPhone icon to 1Password 7 so I suspect you will soon bar me from those devices as well. You obviously do not care for all those people who paid for a lifelong membership and helped fund 1Password all those years ago..Version: 8.10.16
✓ Version 8 is a backwards step1Password has been my most indispensable app for many years on Mac, iPhone and iPad. It was stable, the interface worked well, and the steady upgrades to incorporate biometrics when the hardware was released on iPhone and Mac and iPad, was great. This version however is a step in the wrong direction. The visual overhaul has made navigation within the app a little less smooth, the Mac version especially is clunky in how it integrates with Safari, the iPad version has significant bugs (thankfully I read the reviews re these iPad bugs before upgrading from version 7 on my iPad - I’ll now wait for the version which fixes these issues). It’s still an ok app, and with years of using it I am reluctant to change, but it’s a long way from the 5 star app it has been in the past. I hope, given the yearly cost of the subscription, that these issues are fixed soon..Version: 8.9.7
✓ Excellent Security, Frustrating AppI’m very pleased with the features and services that 1Password provides. I cannot give the app a good review though. The app seems to be riddled with bugs. Sometimes, tapping a collection doesn’t do anything. Tapping and holding the drag handle starts moving fields before I’ve moved my finger. It often happens that they start dragging down and there’s no way to drag them back up. If you cancel an “add new credentials” flow and then reopen the app, it comes back up. You can stack this error by canceling several additions. Each time you resume the app, it will bring up the next most recently canceled addition in the stack. I like 1Password and I’m more than happy to switch from LastPass after their multiple security scandals. But this app is making me consider switching to Dash Lane..Version: 8.10.0
✓ The last update was destructiveI was using 1Password since years and it was simple and fast to consult. After the last major update the app has been transformed in a more confusing and difficult way to find everything. Is definitely crap. I want back the old 1Password!.Version: 8.10.0
✓ Can’t navigate the tabsI am running the app on my iPhone 8 with iOS 16 installed and I can’t navigate the tabs. The apps stays stuck on the home tab. When after 30 seconds it does move, then I can’t select the vaults. Clicking one vault will open another one. The full navigation seems completely broken, this is quite disappointing..Version: 8.10.1
✓ Just converted from 1 password 7 to 8I loved 1 password 7 and converted to 8. At first blush the new look and feel is terrific so well done. BUT the functionality in various areas simply isn’t working! It needs some immediate attention to fix these incredibly annoying bugs For example… If you add a new section in 1Password 8 it is there in edit but doesn't display. To get it display you have to go back to 1 password 7, add it there and then the information shows beautifully in 1 password 8. Thank goodness I didn’t delete 1 password 7 per the instructions. Also in edit there is no record delete function under identities. These errors should have been picked up in user testing cases and the app paused until more complete. Great shame as I love 1 password. Also it is not intuitive to upgrade from individual to say a family or business account. This should be an easy process with steps clearly outlined. I want my family to be able to get the protection I get from using 1 password . I want them to have their own vault that I can’t see but we can share some passwords. I just can’t figure out how to do this or even to find out what type of subscription I have on the app..Version: 8.9.7
✓ Who approved this version?So many flaws in this version it is ridiculous. Yet we pay the same full year fee for an app that is terrible. You go to edit a saved login and it open another completely different login when I press edit. Just one example of many. Terrible..Version: 8.10.2
✓ Deleting passwords breaks the appIf I delete a password, particularly from watchtower tab, the UI breaks. The entry has been removed, but it’s still visible. Clicking on it or anything below will now result in a click offset by 1, due to the delete being out of sync. Further, swiping left to delete another entry no longer works. Swipes are broken after this, and maybe thank god since the UI is out of sync, and I’m likely swiping on a mislabeled entries. Also, the delete confirmation to view/undo is SUPER annoying. Massive, intrusive popup that CAN’T be dismissed and stacks. Meaning delete 2 back to back and you can’t see anything on your screen for 5 seconds. What a pain. Do NOT expect to be able to manage existing passwords on the iOS app. Do it on desktop or you will hate every moment of it. So we have a password manager that you can’t manage passwords on. For $7/mo for life. Nice. Edit: thanks for the generic, unhelpful response that you give to all less than perfect reviews..Version: 8.10.0
✓ App is not greatA few issues/bugs on 8. However, my biggest problem is with its limitations. There are many things that you cannot do with the app and are required to login to the website. For instance, you cannot recover your family member’s account from the app. You cannot export your data from the app. As far as I know, you can’t change your master password from the app. My second problem, and this is a big one, is that there is no live chat or phone support. For example, I recently had an issue where my login was working on one device, but not the other. Then I couldn’t log in on the website. Going back and forth on Twitter and/or e-mail is frustrating and slow. Eventually I figured out that if I logged out of everything then I could log back in. Now it’s working. I’m not sure if I’m getting any value from 1Password that I couldn’t get from a free service. I’m currently investigating some different options..Version: 8.10.7
✓ 8 is TerribleVersion 8 is horrible. I have worked with customer support to fix some issues and still can’t stand it. Please give us back 7 ?!? I tried 8 for my MacBooks and have reverted them back to 7. In 1Password 8 the auto fill features are hit and miss, it never remembers you are already logged in and constantly asks for master password input. Also it sends about three or four emails a day telling me someone’s logged on using my account. YES it’s me! and yes I have all the settings set correctly to remember the password and to auto fill correctly. On top of the issues and problems that 7 never had is the whole design and layout looks like something from my 3 year olds preschool class. Distracting at best. I am a long term user and I hope we get a better version in the future..Version: 8.10.21
✓ Frozen account even though subscription paidI signed up and subscribed through Apple, yet even though my subscription is paid and valid, my account is frozen. Used the same email as my Apple ID. Looking online, this has been a problem for years. Why offer an option to subscribe through the App Store if this continues to be an issue? Emailed customer support at 1Password and still no response. EDIT: received response from developer, but there is NO option to “apply subscription to account.” Account is still frozen. Second EDIT: I clicked Subscribe again. It told me I was already subscribed. I clicked manage. It showed an active subscription, but my account was still frozen. I clicked subscribe one more time, but this time just clicked ok. Account is now unfrozen. This was a huge pain, and there was well over 24 hours in between email responses with tech support. Seems to be working now. I hope..Version: 8.10.2
✓ For a paid service, I expected basic functionalityIm not one to leave reviews but I just switched from Lastpass to 1Password and am wondering why I decided to start paying money for this. I wanted to have access to my passwords on my phone, but this app is really glitchy with other apps when prompted for a password. The whole reason I got a password app is so that they would autofill, but now I am prompted to type in my complicated 1PW master password every time I log in. This is extra annoying because the interface is buggy and you cant actually see the field you are typing in because the keyboard is in the way. On top of that, if I change a website password 1Password doesn't ask to update it in my vault so I have to do it manually. All of this is just as annoying as not having password management on my phone and keeping the free Lastpass service. If it doesnt get better in three months Im out..Version: 8.10.16
✓ Previous lifetime paymentSadly like many others who paid and supported this app by buying it, we now find that this counted for nothing and we are expected to subscribe and pay again. Well no thank you. I will support with hard earned cash those developers who treat their customers fairly and with respect. The developers could have offered that we can continue to use the features we paid for and offered a discount rate for the upgraded features, or even just offered a 50% loyalty discount, they chose not to. So my loyalty has not been rewarded, hopefully another developer will see the hole in the market and offer an app that treats users fairly..Version: 8.10.16
✓ OverpricedUsed to be good with version 5/6 the became overpriced. I went to Bitwarden, does the same stuff and one off payment. Many alternatives out there.Version: 8.10.16
✓ Hate 1 81Password 8 is so bad, after years on the platform, my records are ruined. All of the work I’ve put into curating a database, gone!! The new version is really bad. I can’t find stuff. The layout has completely changed. I’ve lost records, which was the whole point of having the app!! It’s cumbersome, awkward and a complete pain… to use. I h8 it.Version: 8.10.2
✓ Evolving backwards1Password 8 is a huge downgrade comparing to 1Password 7 and I start to spot more and more bugs every day. Visual bugs, disappearing login entries, no way to reorder fields, edit button that edits a wrong entry, tags autocomplete that stays behind the on-screen keyboard which makes it basically useless. The list goes on. The experience deteriorated to the point that I’ve actually started to consider switching to a different password manager..Version: 8.10.0
✓ Forced subscriptionYou cannot just purchase the app anymore and you cannot use a stand alone vault. They did one thing and they did it well. 10 years later and like everyone else they’re greedy. Can you please make 7 available for download..Version: 8.10.6
✓ DisappointedI have used 1Password for over a decade. Updated yesterday to v8. It no longer accepts my master password. Support is limited and do not reply. Bad when companies grow too big for their own good. What is point of paying for a license if I don’t get neither the software to work or support to fix it. No way I will ever recommend it again to other people, as it would be bad for me..Version: 8.10.4
✓ Worse and worseNo ICloud! Mandatory subscription fee? So I pay you $4 a month so I can access my passwords and if I don’t pay I no longer have access to them? They are MY passwords! Unacceptable. NO SALE. I loved this app. Since day one, always bought my updates. Now it appears someone Has bought them and is monetizing it into the ground. Well it was a nice ride..Version: 8.10.8
✓ Version 8 Step Backward - REALLY STRANGE User InterfaceVersion 8 is not intuitive anymore. Was typing in search to find a password, after I typed two letters it went to the closest record, but this was off screen on my 12.9 iPad (I have to scroll down to see the record), with this issue / problem as I continued typing the other letters were interpreted as shortcut keys so in this instance it asked me if I was okay Archiving. WHAT, really!. How dumb is this setting. I have come across so many other issues with V8 over V7 like taking away the ability to set a default vault for when you add new items. Why? I have a family account, which I originally set up to try to make things easier to manage. It is becoming less easy, and getting to the point I am looking for an alternative..Version: 8.10.14
✓ I’ve Lost All Faith in AgileBitsAgileBits could teach a masterclass on how to completely destroy a great app and screw their customers over in the process. I can’t believe this app was actually released in this state, bugs galore! I guess this is the result of a company aiming to please venture capitalists rather than their loyal customer base who got them here. I’ve lost my patience with this company, it’s been months since they released this dumpster fire of an app and it just gets continuously worse. Good riddance 1Password! Here, I’ll even do your job for you: DEVELOPER RESPONSE Thanks for leaving a review. We completely agree with you, our app is a flaming pile of horse crap. The fact of the matter is that we just don’t care about you as individual customers, we only care about our enterprise customers. Please download and use Bitwarden instead, as all of our developers are still high school students taking their very first programming class. Thanks for the 36 bucks though!.Version: 8.10.14
✓ Oh dear -subscription pay pay pay pay pay“Subscription service” ie start renting your software, is not something I like. I don’t rent my home, I don’t rent Microsoft Office, Adobe, or Autodesk, Apple TV… etc and I’m sure as hell not going to start renting every other little bit if software or thing in my life that I need to use every day. I got a little suspicious when I saw the app had a new version -but with a seperate name. Then it wanted to migrate my data. Hmmm why a new app? Updated visual branding, fixed migration bugs Oh.. subscription after two weeks hmm how about “no”? There is no value added every week and Apple stores most of my passwords for free..Version: 8.10.6
✓ I keep trying 8, I keep returning to 7The change logs on 1Password 8 are often extensive. They’re working to try to make it the best. Despite this, every time I decide to try to make 8 my default manager, I end up back on 7 later in the same day. The biggest hang-up for me right now is 7 shows a preview for what account will autofill in Safari allowing me to quickly pick the key or select the account. I use this all the time to skip the 1P interface all together for faster authentication, and I’m surprised the devs haven’t been missing this feature enough to implement it. I also find the Favorites and Categories tabs in 7 more useful for navigation than “Home” (with Favorites buried at the bottom) and “Items” with Vaults on the top and Categories below. Who navigates their password management by vault? It’s search or category, not vault. I’ll check on one state of 8 in a few more months and see how it’s progressing. I still love the core 1Password product and its architecture, but on iOS, I’d be happy to see updates for 7..Version: 8.10.16
✓ Horrible prices.You have to pay a ridiculous fee to enter at all.Version: 8.10.8
✓ Buggy Since 8 releaseI love 1Password and have used it for years both personally and professionally. However, since the 8 release, there’s been a handful of bugs that have been a bit irritating. Initially the lack of Apple Watch integration off the bat was a bit frustrating, thankfully they sort of fixed that but still has random flaws where the OTP doesn’t update consistently. Another issue I’ve been running into more recently on the phone app, if I switch from one app to another and then back to 1PW, it will open a random password file (not the one I was copying data from) as if I clicked “edit”… what’s scary is I don’t know if changes have been made to the password or not… I’ve been clicking “discard changes” just in case to get rid of it but this is frustrating because I haven’t tried to open any other files. This is treatable every time and it’s always a different file. 1PW, please resolve this one as it has the potential to create altered passwords that aren’t correct and could wreak havoc on shared passwords between team members. Please reach out if you need further details..Version: 8.10.2
✓ Useless with Chrome browserHad 1Password 7 for ages and loved it. The shortcut in the text menu bar on chrome whenever you selected a text box was a dream, and 90% the reason why you would have the app. This flat out refuses to work in 1Password 8 despite all settings on the phone and in the app being checked to do so. This wouldn’t be as annoying if I could revert back to 7 but it looks to have been taken off the store. How has, arguably, the most important feature of the old app been so screwed up and left? Very disappointing..Version: 8.10.2
✓ Face ID is not workingFace ID was not working on iPadOS 15.7 and continues not to work on iPadOS 16.0. Disappointing!.Version: 8.9.6
✓ UI issues in new releaseThe most recent release limits the user’s ability to do simple operations such as pasting information into a field. It seems as if they have made a commitment to a fixed sequence of actions that all users must take under all circumstances. This poor UI design drastically limits the utility as well as usability of the software. I’ve been a subscriber for many years now, but this makes me want to look for alternatives..Version: 8.10.7
✓ Agree, terrible updateI’ve been using 1Password for just about as long as they’ve been around. I disagree with the new subscription model, but that’s not why I gave it 1 star. The upgrade experience from version 7 to 8 is the worst upgrade I’ve ever seen, since using various computing devices since the 1980’s. Essentially I’ve now given up and continue to use 1Password7 because the new version can’t find or import all of my data. Complete fail by their software “engineers”..Version: 8.10.0
✓ Shiny ui but buggy.Prefer the previous version. This one is buggy. Searching for an entry, try to click on search results and its unresponsive. Have to click on all results, then on your desired entry to open it..Version: 8.9.6
✓ No Face ID in the settingsNo option to turn on Face ID in the settings, useless.Version: 8.10.8
✓ Why is this app getting worse?Rather than improve, this app is getting worse! There is currently a bug where if you have this app and another side-by side, in the background or popover (on iPad) and you move between it and something else, when you go back to it it pulls up a different password entry instead of the one you left off on. The first time it happened, I actually changed a password different than the one I selected! This should NEVER be able to happen on an app that is designed for secure password storage. I’ve been using this app for as long as its been out and I swear its been going downhill the last 2 big releases or so. What gives!?! Get the basics right before adding a bunch of crap people aren’t using. You’re competing with Lastpass, and lets just say, that’s a LOW BAR!.Version: 8.10.4
✓ User interfaceHowever good the security aspect, the app is very cumbersome to use - especially signing in on any other device. Even when signed in you can’t scan to open on another device - must manually enter details..Version: 8.10.16
✓ Recent updated F’ed this appThis app no longer auto-fills the necessary fields to log into accounts. I have cleared browser cache, disabled/enabled the browser extension, turned phone on/off…and nothing seems to work right anymore. When editing an existing login, the app switches to a previously viewed login…pay attention before you change passwords or you will change it for the wrong login even though you very specifically select which one to edit, the app brings up a different login ready for editing!!!! When trying to set up extensions to have this app work with a browser, it tries to ask permission to use/access a previously navigated web page instead of the web page you are actively trying to log into. Basically you have to open the app, and manually copy/paste every field… this app has become a lot less convenient, and more cumbersome to use..Version: 8.10.0
✓ New update to 8I’m sorry where I would give 5 stars to the app i now will only give 1 star because myself and my wife payed for this years ago and have been very happy with it HOWEVER why are you now going to charge the people that have been with you from the beginning it shows that we the original customers are now not worth any think it’s all now about money again sory for this but you should have thought about the customer that have supported you and al told many people to use your app.Version: 8.10.9
✓ Extremely buggy versionI have been a huge fan of 1Password, and got my whole family and several friends onto it but the latest update has been an absolute mess. Several extremely fundamental bugs - editing an item takes you to the wrong page, off by one errors when tapping items on a list, inability to scroll on secure notes, app doesn’t open after update, the list goes on! It hurts to write this because I benefit so much from your product but it has got to a point where I think your organization needs to pause on feature additions and focus on bringing the performance up to the native app experience across all platforms on 1Password 7. Deeply dissatisfied and have downgraded to 1Password 7 to wait it out. Not interested in doing quality assurance on such a critical application..Version: 8.10.2
✓ Can’t wait to get off this appHave been on 1Password for years. Initially it was fair value. Now it is WAY overpriced and the UI is trash, somehow they took a good product and totally stuffed it. Moving to something that is simple and cost effective. Do your homework.Version: 8.10.7
✓ UNHAPPY Original CustomerI was one of first customers since inception of 1Password being a startup in Toronto.. I believed in the product back then, I tried applying for a job once.. I am now being told my 1Password7 will not work on my new iPhone & iWatch; I must go to the Subscription Based 1Password8… 🙄 BUH BYE you’ve lost my loyalty with this cash-cow SaaS model.. I’m moving on to Dashlane that offers a BETTER experience for the same price… It’s NOT a coincidence 1Password reviews have FALLEN BELOW Bitwarden, Last Pass, Dashlane, Keeper, NordPass.. 👎🏽.Version: 8.10.18
✓ What on earth were they thinking?ICloud sync is gone? What? Why? Can’t migrate all data again from 1password7? A GUI that’s a horrible mess? Can’t see passwords or PIN codes on Apple Watch without extra set of taps? I don’t know who approved this version, but please for the love of the gods fire them. This appears to built for the company’s benefit, not for the user’s. Unfortunately, can’t seem to find a way to get back version 7. Textbook screwup of a good product. Sigh. Need to look for a new tool.Version: 8.10.0
✓ I paid for the app but I no longer allows me to update itemsI paid for the app version of this service (not the subscription) years ago. Recently I did a trial of the newer subscription service and it was an awful experience. Now all of my data is locked, and support doesn’t help. Not slow - they will not help. They send you outdated information on how to recover an older account that has broken logic and obviously meant to kick you out of their ecosystem. NEVER accept a subscription offer. Just use a different system! It’s not worth it..Version: 8.10.0
✓ Need more featuresUser management on the app is a must, for a small team we need to manage vaults and overall user accounts.Version: 8.10.18
🙂 1Password: Password Manager Positive Reviews
1Password: Password Manager works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact 1Password: Password Manager.
⛔ 1Password: Password Manager Problems
