- 55.0LEGITIMACY SCORE
- 55.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Umo Mobility App Complaints & User Negative Comments 2024
Umo Mobility app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using Umo Mobility? Can you share your negative thoughts about umo mobility?
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Umo Mobility for Negative User Reviews
✓ Not available in my area?My city is adopting this new system and I am so confused because when I opened the app it says my region is not yet supported..Version: 5.132.0
✓ This is not a transit appI take the city bus to work, five days a week, and my city recently transitioned to this app for public transit payments and schedules. NOTHING about this app is designed for this use case. The home screen is focused around “getting directions”, the logo is insultingly childish, ads for Uber and Lyft are suggested as “alternatives” to the bus route, and the whole app seems designed for some hypothetical naive youth excited to explore a new city, not adults who rely on public transit as part of their regular transportation. Y’all should consider hiring someone who has actually used public transit and the user experience will immediately improve..Version: 5.80.1
✓ Stuck at the bus stop for long periods of timeUmo kind of worked when I started using it a few weeks ago, I like the aesthetics, but it is insanely unhelpful and leaves me sitting at the bus stop for 15 minutes on more than one occasion. The times are definitely misleading, and you have to click the stop to actually see when it MIGHT come instead of seeing times in real time. Also it’s not very intuitive when you are trying to look up various routes, you have to sift through so many different bus lines that aren’t even in the area. It’s a pain and I miss the NextBus app 😞.Version: 5.71.0
✓ I miss the old appWith the old app I use to purchase tickets in advance so that it’ll be ready for when I need them. I purchased tickets tonight since I have to be somewhere tomorrow and the ticket is already ACTIVATED!!! So I’m now out of $2 and when I tried to see if it’ll let add my kids to my account like the old account does, and nope… doesn’t give the option to add multiple passengers AND it removed my $2 pass and told me “ this ticket is no longer active” ummmm excuse me, how??? Only 3mins went pass. I’m uninstalling this app and will go back to the m-card. This here not it! Everything doesn’t need a change, and this is one of them. The old app was much better..Version: 5.88.1
✓ Needs to be improvedThis app should have a GPS on the bus to see where the bus is since sometimes it is early or late. The schedule continues to grey out the time even if the bus hasn’t actually arrived. This is misleading as then passengers won’t know if they are late or early and cannot make proper accommodations afterwards. The only way I can see the live location of a bus is if I have directions on and am on the bus myself. Ridiculous. I already know where it is in that case! Other than that, app would probably be 3.5/5. I think the design could be improved to be more user friendly and efficient..Version: 5.93.0
✓ Technology literate and still frustrated.This app has nonsensical time suggestions, such as my current issue. According to Umo there will be no bus at Prospect & Juneau until 11pm. Seeing as it’s 8:41pm and I’m currently physically on a bus going to that stop, a fifteen minute ride at most, one might be able to understand my irritation. The time suggestions are also useless - I don’t want to do math just to figure out when a bus will come. I don’t care if it’ll be at the stop in 3, 17, and 39 minutes — just show me the actual (estimated) times..Version: 5.114.0
✓ Absolute garbageWhy can't Milwaukee figure out how to have a fully functional and reliable app? Cities all around the world have done it, but this app like the last one is garbage. It's difficult to get information about the next two or three buses and even the supposed "real time" GPS based tracking is a lie. Over and over I have been left standing at the bus stop when according to the app a bus arrived and left while I was standing there. The only bus at this stop is the 15 so it's not like I am misreading the bus numbers. The phantom bus never arrived! Get your crap together MCTS!.Version: 5.93.0
✓ Gave me multiple error messages and then overcharged meI downloaded UMO and tried to buy passes. I got non-stop error messages and was unable to buy passes but the app charged my credit card multiple times. They have no customer service, and their app just referred me over to BC Transit, who referred me back to UMO. I don’t recommend this app at all..Version: 5.123.2
✓ Doesn’t work with Apple WatchRather limited. Doesn’t work with watch or Apple wallet.Version: 5.123.2
✓ Idiot LiberalsRuined the bus system. Taxes (grr).Version: 5.123.2
✓ You can’t buy ticketsYour card invalid, but problem it’s not a card. It’s a good idea to make this app but soft unfortunately don’t work.Version: 5.132.0
✓ Can’t do simple tasksI just want to check using real time tracking when my bus will come to my stop. I can’t do that easily. It’s very frustrating because the app seemings well designed but completely fails to just let me see when my bus is coming. It’s clear the developers live somewhere urban with many transport options and try to provide rich solutions for transport. However, for those of us who don’t live in San Diego it’s excessively complex to the point of being unusably frustrating to check a live bus arrival time. Incredibly disappointing an app with this much work put into it fails to deliver the most simple task. I don’t want to have to sort through 15 bus lines at a potential stop, I want to just check one bus at one stop, I don’t want to have to tell you where I live to check that bus or where I’m going. I just want to check for my bus..Version: 5.71.0
✓ Credit Card ProblemThe application keeps warning me that my credit card information is incorrect..Version: 5.123.2
✓ It cost way to much for a bus rideThe 31 day pass used to be 32$ for a student but this makes you pay for a single ride everytime with a different transaction.Version: 5.134.0
✓ I can’t even link my cardThis app is fking ridiculous, I put correct information but it keep saying information is wrong, if it is wrong how can I use it somewhere else but with the same information? Fix your fking app..Version: 5.123.2
✓ Cash can’t be us to buy a pass in the appOnce you top up the cash in the account you can’t withdraw or even use it to buy a pass for example if you top up 85$ trying to buy a pass, even your account have the amount but they will still let you pay with your credit card bruh. Now I have extra money in the account don’t know what else I can do with.Version: 5.123.2
✓ USELESS APPThis app will NOT let me load any money to the app at all!!! Useless.Version: 5.123.2
✓ Would not recommendAt first I made my account and added $10 worth of fare money onto the app to use on the ORBT bus (the only bus I ride) and the first trip worked out alright, cost $1.25. Then a few days later the remaining $8.75 disappeared from my account so I emailed their support and never heard back. I then found ORBT on twitter and commented my issue on one of their tweets and a few days later they helped me out reimbursing me the full $10 as well as offering to have the money put onto a physical card which I did! Once I received the card in the mail, I wasn’t sure if it was activated or if it had the funds added yet so I went back to the Umo app, tried to sign in but my account username/password was wrong? I changed the password and tried again to sign in but it would not let me sign in no matter what. After deciding to go to their kiosk at the 24th and Dodge stop to pay for a pass there with the card the machine declined the Umo card. What the heck. At this point I don’t even care about losing my money. I’m just going to go back to paying for a pass whenever I need one at the physical kiosk. Not worth all the technical problems..Version: 5.80.1
✓ Multiple ticketsThe inability of the app to purchase multiple tickets for the same trip is very irksome..Version: 5.123.2
✓ Total GarbageWhen I go to scan my QR code to pay, my apple wallet pops up and tries to pay with credit card and blocks the QR code. Can’t even get the bus to scan my QR code because of this. Holds up the line, frustrates the bus driver, frustrates me..Version: 5.123.2
✓ Fix this please!I decided to buy a bus pass from this app to test it out. The app is a bit confusing to use. There should also be more features when it comes to updating your profile like adding/changing payment methods, the option to delete your account, etc and not just updating your name and contact information. The bus schedules were also confusing to read, and the alert when bus is near feature didn’t even work. There might be things that I just didn’t know how to use, but the app is definitely not user friendly like the MCTS app. With the old app, it’s just one and done. That’s it. When I showed the bus driver the new pass, they didn’t even know what it was! I was almost not let on the bus, but luckily they let me on. Please, if y’all are going to introduce a new app, at least let all the bus drivers know about it and what the new pass looks like. Gonna stick to the old app for now. Please fix this!.Version: 5.88.1
✓ Umo appOver all it is not a bad app. The one, and in my opinion major problem it has is that there is not a feature built in to turn off the display after a predetermined amount of time. The display, particularly the QE code draws down the battery quickly as well as heats up the phone am unacceptable amount. Fix h this, and I would definitely give it a higher rating..Version: 5.123.2
✓ Not ImpressedMilwaukee apparently switched their app to Umo. Despite using the bus lines daily, the first I heard of it was when the Ride MCTS app stopped working on Friday. This app is terrible - and it’s definitely more than growing pains. The maps and schedules don’t work. According to the app, the next bus is at 1am tomorrow (it’s 6pm). But the worst part is the tickets. Yes, it looks like $2 ticket is good for a longer time, but they activate on purchase. That’s going to be annoying while it’s warm out - juggling bags and masks and trying to buy your ticket. It’ll be terrible when you add gloves during the cold weather..Version: 5.88.1
✓ Frustrated with its inaccuracyI have missed every single bus due to inaccuracy of the stop location or time. The routes on the app have the correct routing but the times and specific bus stop locations are not accurate. There needs to be a tool to submit location changes to stops on the app because every time I either need to cross a busy intersection or chase the bus down because I end up in the wrong spot. Maybe I’m not a frequent enough rider to have some common sense but this wasn’t exactly accurate. Payment is easy though..Version: 5.114.0
✓ Cannot easy to get refundI transit within One and a half hours , that should be free of charge but the system reduces my cash balance. And it seems not easy to access the refund program..Version: 5.132.0
✓ Need to upgrade appThis is a great way for all transit use but would be that much better if the app is compatible with Apple Watch and Galaxy Watch for the bus pass. Make bus pass available to add to Apple wallet and galaxy wallet then will work with the watch I believe..Version: 5.123.2
✓ Poor replacement for NextbusThis app came along, unwanted and unexpectedly, as a replacement for Nextbus. It’s a poor substitute. It’s most annoying feature is that it requires you to state a destination as well as a starting point. Once you’ve done, it only shows you how long it will be before the bus arrives at the pickup spot and the route between pickup and destination. All other information on the busses along the route are not shown. Are there three buses coming in a row? Is a second bus way behind the first or close? This app won’t tell you. It also makes you jump through a lot of hoops to see the entire route, and even then doesn’t clear information on the route. 👎🏻👎🏻👎🏻.Version: 5.71.0
✓ Terrible User Interface and Inaccurate InformationI have never taken the time to write a review for an app before but my experience attempting to use UMO has been so frustrating thus far I actually feel compelled to dissuade anyone else from trying the same unless it is absolutely necessary. Firstly, the user interface is awful, confusing, unresponsive, and forces you to backtrack constantly for no reason. Secondly, the filters that are supposed to allow you to more accurately search for bus routes don’t clarify anything or provide you with the actual bus schedule I had to look up the schedule for both bus lines that I was trying to use online because the app was so unreliable. Overhaul literally the entire thing if you’re trying to fix it I can’t fit in a single blurb every poor design choice that I’ve noticed right off the bat like the map’s poor functionality, the strange account creation method, etc. Not Good..Version: 5.93.0
✓ I cant load moneyI cant load money and i couldnt get on the bus and i lost my job now im poor.Version: 5.132.0
✓ Always late for the busThey need to fix their bus times. Every time I check the umo app to see when the bus comes, I leave on time and then the bus comes 10-15 minutes before the umo app says it’s supposed to. I’m always close enough where I can see the bus go by, but too far away to run for it. Being late for the bus is super frustrating because then I have to pay for an uber to go where I need to go instead. The bus times just need to be more accurate. Otherwise, the app is great..Version: 5.107.2
✓ It’s fine but needs workAll the stuff works. Planning stuff is kind of confusing tho. When I want to go to a bar and the bus is a 10 minute walk it doesn’t account for that walk. It only tells you how long until the bus comes, not when you should start walking. It would help if it told you when to leave your house/starting point rather than just how long till bus comes. Missed multiple busses because of that. Also I wish there was a way to quickly access the bus pass to scan so I’m not fiddling with my phone while the bus is waiting for me to scan. It should be a quick button to tap to access pass from wherever you may be on the app so you tap scan and then go back to the commute.Version: 5.114.0
✓ Can’t remove credit cardI don’t even live in the city and was forced to use this app. There is no option to remove your credit card as I didn’t want it saved on the app if I was never going to use it again. When I emailed to ask them to remove it all they said was “contact your local transit” Know how websites and companies are getting hacked all the time I don’t like the idea of them having my credit card the whole time..Version: 5.123.2
✓ Stop paying contractors before product is fully tested“No available fare product” Kudos to a contractor who did this app. Great job! Obviously its a sarcasm..Version: 5.114.0
✓ Poor real time location of bus.This app does a much worse job of giving you the real time arrival time of a bus that it shows you when it routes your trip. It is rare that it gives you a close prediction. I have often walked away from a stop because it tells me the next bus is 15 minutes away only to have the bus roar past me when I am one block away. Old app used to be pretty accurate on real time arrival projections. This app is awful. Real time bus locations just can’t be counted on in any way..Version: 5.93.0
✓ I will never understand …My county bus had its OWN app for years. Why they switched to this is beyond me. The other app let you select routes based on their number and showed you fairly accurate GPS locations for all of the active buses on said route. This app, you buy a ticket that AUTOMATICALLY activates!! Which means if you’ve got your day planned and buy a 105min ticket in advance, it could be expired by the time you leave. Which is an absolute nightmare! Not to mention, it doesn’t account for walking to and from stops like the other app did. You have NO idea where the buses are; you’re at the mercy of the number of minutes the app says being accurate. It has icons for delays and detours but doesn’t explain what, why or how long. So what’s the point of that if the arrival time is supposedly accurate? We have all this wonderful technology - why did we go backwards by switching to a vastly inferior app? But the other is no longer supported so you literally have no choice..Version: 5.88.1
✓ Unable to make purchasesI’ve tried refreshing and redownloading the app multiple times, I can’t make any purchases.Version: 5.134.0
✓ I can’t load money.I tried to load money on the app and it’s not possible..Version: 5.132.0
✓ Doesn’t support Apple Pay & try to add card it’s not working, giving an errorI tried to add the card but it is not working. application doesn’t support Apple Pay..Version: 5.123.2
✓ East cascade transit should changeThis app is terrible. Hard to navigate, hard to understand, limited, and when I finally could buy a pass, I can only buy 1….what about the kids? Seems I have to do 3 transactions. I’m shocked this would be the app for a large public transport company. Cumbersome..Version: 5.134.0
✓ Frustrating appI am a student and this app is the most frustrating thing. First off to get free student passes its an extremely confusing process. My tuition pays for this yet I can barley use the benefits. Second off the app constantly logs me off and when I put in my phone number or log in information it doesn't work. So when I cant use my student pass and try to buy a pass it doesnt let me due to the fact I need to log in or use my number. And if by some miracle it does work, half the time it doesnt even let me buy a pass. One of the worst things was taking away showing our student IDs as a pass cause the app barley works. Not to mention if a phone dies you cant do anything..Version: 5.93.0
✓ Needs workGoogle maps and transit app has better access to bc transit tracking data than this app. It’s still challenging to use this app to figure out when a bus will come. Also, transfer rights do not work yet..Version: 5.132.0
✓ Terrible and staff in transit office is not goodI could not add money with my credit card. When my friend tried to top up with my card on her app it worked. But I cannot add any cards because of no reason. Even I put correct number, I got the same message(your card number is incorrect). To solve this problem, I called to the office, they told me same thing. “You need to put your card correctly, or use another card” I tried it many times. I just decided I will not use this app. Some function is not working..Version: 5.123.2
✓ Doesn’t workMy pass has disappeared. And when I try to log in or buy a new pass or add funds nothing happens. Just a loading circle and then back to the same page. This was a terrible idea. Now I’m out extra money having to pay fares because of a glitch that has made my pass disappear.Version: 5.123.2
✓ ScamJunk.Version: 5.123.2
✓ Needs improvementIt’s convenient and I like that. I would like to see an in-depth transaction history. I would like to see each time the money is removed when I ride the bus. It’s a little strange how sometimes it does it seem to take money off and then famine takes a larger some off at one time so it’s hard to know exactly where you are. Please fix this. otherwise I do like the convenience of the app..Version: 5.123.2
✓ NopeDon’t leave a copy pasted answer. Thanks. :) Attempted to give the app the benefit of the doubt and was excited to do so. Made an account and was willing to buy a pass (even though it auto activates) to test it out. But nope. My card details are wrong. How are you going to tell me my card number, expiration date and cvv are wrong ? It’s my card. It’s a normal debit Mastercard and there’s no mention on the app of no debit Mastercards. I had no problem adding it on the old app. Clearly, you all need to go back to the drawing board considering the VARIOUS issues and COMPLAINTS that you’re having. I’ll take my chances with the M Card and the MCTS Tracker until this improves..Version: 5.88.1
✓ Payment system is absolute garbageSo first you have to first download the app and then add cash to be able to use it. That is despite the fact that you have to add your credit card information to be able to do so, so then why can’t you pay directly with it? On top of that, even though you then have cash added to your wallet, you cannot buy day passes. Last, the drivers have little to none idea on how the system works, giving wrong information and zero help with riders questions. Again, BC Transit being the less efficient and innovative transit agency on Earth and signing with the most ridiculous and useless payment system available. Can’t you learn from Vancouver at least? Zero stars, worst rate..Version: 5.123.2
✓ Not able to add money in walletAlways getting error while adding money in wallet It shows “ something went wrong “ Don’t know what to do how can I add money in wallet for travel in bus.Version: 5.123.2
✓ Better platform but there are issuesNice platform, easy to navigate but some of the tracking times disappear for some lines which can confuse users on when a bus will be coming. I also don’t like that you can’t save your tickets to use when needed. I personally like buying more than one ticket at a time so I have it ready for the days of the week that I use the bus system and I’m not able to do that which has made tickets that I have bought as a waste rather than a gain. The previous manager this better..Version: 5.93.0
✓ Works but needs Apple wallet supportApp works fine, but this service is lacking Apple wallet support which should have been an obvious thing to have done before releasing the service..Version: 5.123.2
✓ Way to much going onI work in IT and I can imagine the elderly trying to get information from this app, user interface wise it takes WAY to many clicks to find what you are looking for let alone if you don’t know what you are looking for. The idea of passes activating on purchasing is very odd I personally don’t want to wait in line for people trying to buy their passes depending on their cellular service ( what if someone doesn’t have service do they just not get to use the bus?!), carrying bags, children, etc is hard enough now you have to purchase your pass on the bus while juggling these things👎. There was obviously a lot of work put into this app but it doesn’t seem like it was designed around users of all ages/ technical skill. I will continue to use ride MCTS until it shut down and luckily I have a physical bus pass because I will be avoiding buying passes through the app..Version: 5.88.1
✓ Bleccch!App wouldn’t work away from home wifi. Removed/reinstalled - seems to work (doesn’t crash after opening) but none of my location preferences were saved. 😢.Version: 5.123.2
✓ Please cache the passes on the device and add wallet integrationApp works fine and the QR code scan is good when it works. Critical flaw is that the QR code needs an internet connection to load properly and has caused issues displaying the pass at certain bus stops if mobile data drops out for any reason. The scan should have a wallet integration. 9 times out of 10 I’m just using the app on my regular route to the university and shouldn’t need to load the app, hover to passes, and then click show passes to get access to a feature that should be front and centre. Once that’s added it’ll be 5 stars..Version: 5.123.2
✓ Why is this so difficult to useAn overly complicated app. I want to find a LIVE schedule of the train line I use and can not find it. I’m not always interested in the train that’s coming in 3 minutes. Why can you simplify the app so that adults can use it. I don’t need multiple directions to get to my station walk, bike, etc). I just want a live reading of the next several trains. MAKE IT SIMPLE AND I need to see the next 2-4 trains in order to plan my getting to work. This pathetic app shows only the next train. So if the next train is in -0 minutes and I can’t make it, how am I suppose to plan for the following train? THE WORST APP EVER CREATED In response to the developer response: Passing the buck back. Nice. One of the worst apps has been made even worse by the pathetic response.. ————— Months later and still not working. Tells me the bus will leave at 1:50. At 1:51 it says it’ll leave at 2:10. And if one complains in SF, all UMO says is take it up with SFMUNI. Pathetic excuse for an app. 6/26 Still a pathetic joke. And stop blaming muni.Version: 5.114.0
✓ HORRIBLE TIME ESTIMATESI have missed the bus countless times becuase of the apps horrible time estimates of when the bus will be at the stop. I have had to walk home and to my job. I was fired because I was late To many times due to this app.Version: 5.134.0
✓ Wants my credit card detailsI don’t wanna put my card info into another darn site!! For gosh sakes use PayPal, or Google pay, or ApplePay!! Why do all these sites think I wanna trust them with my card details !!! No! So I guess I’m gonna have to go to a store to put money on my card which feels silly. Also the password creator doesn’t allow you to use ‘/‘ !?!? Idk why that’s a restricted character but it’s dumb af.Version: 5.123.2
✓ Not intuitiveAwkward and unfriendly to use. Does not interface well with rexognized password manager. Very disappointing. Why does the wheel always have to be reinvented? Compass works well. Transit should have to justify to taxpayers why it bought some American service rather than investing in an existing BC technology. UMO(what a stupid name) is a deterrent for me to using the bus..Version: 5.123.2
✓ Weak map supportPasting a plus code into search results in garbage. No way for web site to link a location that will load in the umo app. ie link to an address, business, or plus code so when the user opens the link it opens umo..Version: 5.123.2
✓ It does’t work at allI have tried several times and I’m not the only one having issues to add payment. It simply won’t take my card therefore it becomes completely useless. Terrible app!.Version: 5.123.2
✓ Poor user experienceThe little things matter. No Apple Wallet support is ridiculous. It’s just a QR code, it’s so easy to implement with the API. And the password manager support is so bad. It took me literally 8 minutes to sign up going back and forth into settings and adding a password only to have it rejected because the automatically generated one has dashes (which aren’t allowed for no reason). If you are sanitizing passwords because you’re not salting them that’s a huge red flag. I’d like Wallet support and Sign In with Apple, and at the very least password manager support with properly tagged fields. Additionally, there should be the option to use Apple Pay so i don’t have to add my credit card details. In fact, just implement passkey support instead of a password at all, and it will be more secure and a better user experience. Finally, this app doesn’t seem to support my Mastercard pre-paid card. These are pretty common in Canada, as they’re used for daily purchases by many people (i.e. paycheck goes there instead of a bank). The charge shows up as reversed and the app throws an error. What a terrible experience and waste of time this has been..Version: 5.123.2
✓ TrashThis app is trash, for many reasons. There’s no live tracking of the buses like nextbus used to do. Not only seeing where the bus is on a map but now the estimate of minutes till arrival is gone. Which overall makes the app pretty useless. If I wanted the set schedule of the bus, I would check the bus’s website. So, if and when a bus is early or late, too bad for you because this app won’t tell you. There’s no interface to show you all the nearby buses at once. So when trying to decide which line to hop on, you have to toggle between the map and clicking that individual bus stop. IF you already know where the stop is. Next, the stations map automatically puts you where you were when you last used it, instead of where you are at the moment, which is not intuitive? Not these tech people, who have probably never ridden a single bus, make an app for people who rely on transit to get around and make it 10x more difficult. And no I don’t want your boiler plate reply, “we appreciate your feedback” - just fixing your trash app..Version: 5.71.0
✓ Contactless payment would be betterPros: accepts credit card payment. Daily Fare capping at $5 works correctly. Cons: Buggy UI, often glitches to blank screen or the buttons are off screen and can’t be pressed, awkward to find/scan fare product when boarding bus. Incorrect fare info “you have transfer rights until” text after scanning QR code (you never have transfer rights in Victoria on a single fare, though actually allowing this would be a welcome improvement). Downloadable offline maps just link to static PDFs of Vancouver and doesn’t even cover the Victoria service area… Would have loved to see BC Transit invest in a system like London UK that allows contactless payment by bank/credit card with fare capping, avoiding the need for another app entirely.Version: 5.123.2
✓ Lack of Transparency & Buses not RunningTHIS CITY NEEDS TO GET ITS TRANSPORTATION ACT TOGETHER!!! We like to ride the ORBT downtown for Creighton games and events at The Riverfront. Metro has removed the schedule from the Umo app and the info on the app is woefully delayed. HOWEVER, there are people who use the bus for school and work. THEY NEED RELIABILITY! It is ironic that the city is adding a street car when Metro can't keep buses running on schedule - perhaps due to lack of employees? And soon there will be more need for drivers. You want to stop the brain drain - run the buses like a real city so people can use them reliably & consistently. The youth actually give a hoot about the environment and using cars less..Version: 5.123.2
✓ I’m confusedThere’s no way to take the money off that was once uploaded through the mobile app..Version: 5.134.0
✓ Terrible app smhThis app says there’s a daily limit of $5, which is the price of the day pass in Victoria, but still charges you after the fact. There’s no option to by a day pass either. That’s pretty basic code. I hope they resolve this issue and return the funds that have been taken away..Version: 5.132.0
✓ FairI don’t get how they will say I have a free ride until a certain time but when I scan my code you charge me extra … that’s unfair ...Version: 5.123.2
✓ Where did my locations go?This app never was particularly easy to use with the need to scroll endlessly thru transportation organizations far from my location. It did allow for the saving of common destinations and then would recommend the correct transportation service available. Recently is stopped tracking on of the two more common lines that I would use. Then today it dropped the saved locations entirely with no apparent way to create them again. The only thing it was allowing me was to hail Uber or Lyft, with no information being available about transportation stops near me, or even ones I’d manually selected. If I scrolled thru the dozens of localities services that have no use to me (taking more than a few minutes) until my own services were available all it would tell me is that that line/service is no longer available. This being untrue as I watched busses and trains roll on by. Maybe this will be fixed in an update, maybe this app will go away later today. Who knows, and I don’t care. It is completely unreliable and poorly constructed UI makes it painful to use..Version: 5.76.0
✓ Double chargesThe app has been taking money out of my account twice as fast as I've been taking rides. There's no way to see your full account history with all your transactions, so I can't see where the charges are coming from, I can just tel because the balance is dropping too fast for the charges. What a scam..Version: 5.134.0
✓ Keeps Opening Apple WalletHalf the time I can’t use this function because then I go to scan the QR code it keeps opening the apple wallet. Please fix this or let us add this into the apple wallet. I don’t like having bus drivers getting mad at me cause of a system glitch.Version: 5.123.2
✓ Hard to use with the busAt night, unless I manually turn up my phone’s brightness, the validation code is not recognized by the bus’s device. Also, unless I keep my phone at like 20cm away from the device, it auto opens apple pay ( which means the validation code is not visible anymore). Please auto turn up the brightness at least when in the validation code screen, stop apple pay from opening automatically ( iphone doesnt have an option in the settings to do this), and allowing me to useNFC instead of validation code would be even better. Thanks..Version: 5.123.2
✓ Terrible applicationInstalling the app on the iphone will request a website address???????.Version: 5.132.0
✓ I’m not liking thisHow are tracked bus times wrong? The app said my bus (58) was supposed to get to me 45 minutes later and set me on another bus stop (12). The 58 came about 10 minutes later. The 12 was supposed to come in 7 minutes, said it was approaching and no bus came. Luckily I had money for an Uber, but guess what? The 12 that wasn’t supposed to come for another 6 minutes came right after. That’s $30 I just spent instead of $5 to get to work today, that’s not okay. The fact I HAVE to rely on this app is the worst part of the whole thing.Version: 5.93.0
✓ GarbageDoesn’t work with any card. Can’t believe the Canadian government trust in this one.Version: 5.123.2
✓ Payment errors - can’t buy pass!Too many errors with app. Can’t purchase pass..Version: 5.123.2
✓ Error adding a credit cardIf the language on your phone is not English and you try to add a credit card during payment, you will get an error about incorrect details. I tried to add a credit card 7 times until I decided to change the language on my phone. After that the bank card was added successfully..Version: 5.132.0
✓ UselessStanding at a bus stop and wanting to figure out when the next bus will arrive. I just had to give up. They try to sell me tickets, they give me a route planning feature (which the maps app does better), but the one and only function this could be useful for is either hidden extremely well, or simply missing The developer’s response, unfortunately, is just as besides the point as the app is useless: If the app cannot display arrival times of the next bus at my current location, it does not matter if my transit agency has a good or a bad GPS system on their buses. A hint for the developers: How about making an app that users actually WANT to use - before trying to sell them something? The low average rating of the app, unfortunately, says it all.Version: 5.123.2
✓ Terrible for new user!Easy to add money to acct but beyond that there is nothing about a defective QR code! Frustrating and no on line person to help! Want my $20 back..Version: 5.123.2
✓ REPORT TO APPLE IMMEDIATELYThis app has been continuously messing up, and the only thing that developers are doing our plane in the T pose even know the details are saying they have nothing to do with it. I can’t imagine it would be the depot so if it’s happening to everybody on this app, just look at the reviews this is happening across multiple depots in the developers on the app. Do not want to take responsibility. They just want to keep taking peoples money. Go to the bottom of this apps page and REPORT TO APPLE for fraudulent scam activity. If they will not do anything about it, the more people that report this app can get this app taken down through Apple..Version: 5.107.2
✓ Not Apple Wallet compatibleYou have to scan a QR code on your phone to get on the bus, is this 2010? BC Transit is a joke for adopting this tech over NFC..Version: 5.123.2
✓ Terrible!!So many glitches make it impossible to reload more cash! I reach out for help & their solution was to tell me I was entering my card information wrong. Even though the money came out of my bank account! I showed them it was deducted from my bank so obviously the payment information i entered was correct. But Instead of loading the money to my UMO account they refunded me! I didn’t want a refund I wanted the cash transferred to my account so I could have a ride that week! This service is garbage and they make it so much harder than it needs to be for the customer.. I uninstalled and downloaded the app again, I also made a new account. Still won’t work so I still can’t ride the bus. Great job public transit..Version: 5.134.0
✓ Favourite locations do not follow my account between devicesAnd they should!!.Version: 5.123.2
🙂 Umo Mobility Positive Reviews
Umo Mobility works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Umo Mobility.
⛔ Umo Mobility Problems
