- 54.2LEGITIMACY SCORE
- 54.7SAFETY SCORE
- 4+CONTENT RATING
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Keepsmile App Complaints & User Negative Comments 2024
Keepsmile app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using Keepsmile? Can you share your negative thoughts about keepsmile?
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Keepsmile for Negative User Reviews
✓ Idk why this is happeningIt won’t let me make an account because my network is abnormal.Version: 2.1.0
✓ Don’t botherI got this app and i cant register - it doesn’t let me put in my country or region. i believe it’s fake and no point in getting it.Version: 2.1.0
✓ It still doesn’t workThat didn’t work :(.Version: 1.1.0
✓ I have some concernsI put these lights up around my room boarder and I noticed when the ends came together that they were showing different tints. So while I have my lights on a plain white some will be more green and some more blue. I find it a little annoying cuz I like things uniform and looking nice. Also I already bout you physical lights why are there ads for the app which is literally just a remote. I wish there was more clear instructions of how the app works it feels like features are hidden. Also wish we could save more custom colors. Also making our own light patterns and light shows would make these lights totally worth it. Also the physical remote has to have direct contact with the sensor which makes it really annoying when I’m in a rush and just can’t get it right. The app has also been just freezing and I keep having to delete it and reinstall it in order to turn my lights off..Version: 2.1.6
✓ Do not recommend with the appAfter a time with setting the lights it kept chnaging and now my lights are blinking horrible 3/10 do not recommend the app..Version: 2.1.5
✓ Not very goodCan only open the app the first time I download it. After that it will only load and never open..Version: 2.1.5
✓ LightsIt won’t even let me make an account to do the lights off the app but great lights wouls just like somone to help me out.Version: 1.2.2
✓ Some problems but overall niceSo, I love this app and the lights. But they’re broken. I’ve had them for awhile and I decided to write a review about them. There’s this section close to where the lights start that can never match the color with the rest of the lights. Example; when I turn the lights on white that strip (about 3 feet of the lights) are yellow. These lights also never fully turn off. You have to unplug them completely for them to go all of the way off. These lights have been good overall. But at this point, I’ve learned to live with the flaws..Version: 1.4.3
✓ Dont updateI spent hours on utube finding and making my own colours and after last 2 updates they’re gone. What a waste of time. Dont even feel like making my own again as it will be reset to original boring colours. Sheeeeesh. That sucks..Version: 2.0.2
✓ DisappointedI have been trying to sign up or login for almost 3 hours because I finally got your brands LEDs. It will not let me sign up at all. It just keeps telling me that my network is abnormal. I have switched between both Wi-Fi networks that I have and my data, and still nothing will work. I am very disappointed..Version: 2.1.0
✓ Happy with the lights, but having problems with the appI do recommend because the lights turned out great. They are really easy to put on, and they look great, and is a great source of light. The thing that I do not like is every single time I close out of the tab of the app then you have to delete the app and get it again because it keeps locking me out and then it gets stuck on home screen. I would love if the problem would be fixed but also it comes with an LED light remote that doesn’t require the app and that works perfectly fine. If you’re somebody that doesn’t mind not having their own color palette to choose from and just choosing from the colors it comes with that are on the remote, then I highly recommend this for you..Version: 2.1.5
✓ Can’t even sync musicYou can’t even sync music without downloading files from your computer and connecting it that way. Waste.Version: 2.1.0
✓ Really nice lights bad app with many flawsAlmost impossible to connect lights to the app it either doesn't happen or takes forever. I do really like the lights and remote because it has lots of options of settings and colors to choose from. But the app however doesn't have a very broad option of colors and has too many ads it only had 3 song choices and you can't add any songs all it does is flash lights with the song you picked and and it really isn't as much as I thought I thought it would show you how to use all of the buttons which would be very useful. And btw this is all without upgrades bc I don't feel like doing that.Version: 2.0.9
✓ Little care for customer satisfactionI got these lights and the remote didn’t work so I’m forced to use the app to operate the lights. That wouldn’t be as big of a deal if I didn’t have to deal with constant obnoxious ads every time I want to turn my lights on or off. I could deal with the ads at first, but now the ads have moved beyond just pop ups and now are long videos that play loud music that I am forced to watch in order to operate my lights. I wish I didn’t get these stupid lights and I will never be purchasing them again. Waste of money and time. Also, only one device can connect to the lights so I am the only on in the household that can turn the lights on and off which is quite frustrating when I am away. Get better lights that have a better app should you be forced to use one. I wish I could remember the lights I had before these that had an app that didn’t force ads down my throat..Version: 2.1.6
✓ The led lights are not connecting.Its bright and all and they connect sometimes but the rest of them time it just dont connect it keeps doing it and i follow all the rules. It earlier connected but once i went into the app it said again “not connected”. Ive unplugged the black part, ive unplugged it fully, turned off my bluetooth and turned it back on, tried deleting the app and re downloading it. And even after that it did not connect. Im so frustrated. And i don’t even know what batteries the remote takes. Like it works and dosent work on and off on and off. It worked the first day i got them but now they are just horrible. Im not saying they are bad, its just the app is so frustrating...Version: 1.4.2
✓ Not GreatI just got these lights for Christmas and thought to pair with this app once set up. Starting off with the lights, the distance between them on the LED lights is too far, making it not that bright. Also the remote had to be super close to work. With the app, it won’t even let me make an account. It just says network unable. I have tried different WiFi and cellular but it just won’t work. So, I tried going to the website for support and the email does not work. The phone number is in china so it is expensive to call. And none of the buttons on the site work. It is practically useless. Would not recommend to anyone..Version: 1.2.2
✓ Stopped workingThis app worked great with my lights for around a year but then stopped working suddenly. I then tried to contact the company but could not find an email that it would deliver to. Shame as I really liked the lights! Dan.Version: 1.4.2
✓ App won’t workThe app won’t even open now my lights are left on.. So annoying.Version: 2.1.5
✓ CrashingI have no way of getting in the app after it crashes.Version: 2.1.5
✓ Light bulbI want to buy a Keepsmile light bulb but I can’t find your product anywhere including the app.Version: 1.3.3
✓ 👀♥️😬So when the lights came in I was so excited everything was working fine and then when I was playing with the remote I hit the DIY 1 button and it all went south from there I hit 3 Colors that I really liked but when I tried to change it to something else it would not let me do any other color I am telling you this because you have to buy a product in order to have the app so if you get LED lights like i did DO NOT HIT THE DIY BUTTON 😬😬😬😬😬😬 I was really upset that I couldn’t do anything about and till this day I can only get 3 colors but besides that the lights are grate quality I’m just really upset that I couldn’t have any options to fix the three color thing I guess I should get a new remote idk🙃🙃🙃..Version: 1.1.5
✓ My LEDs are acting upThey were working perfectly fine then I came back to my room and went to turn up the brightness on the LEDs and they started blinking, and now the app said they aren’t connected with my phone when my Bluetooth is still on, I tried flipping the part where you plug the LEDs in to the box and when I did that it will say connected but the LEDs won’t work but when I flipped it back it won’t connect and they will still flash. And I’ve tried unplugging them and plugging them back in and nothing worked. How do I fix this.Version: 1.3.1
✓ Fix the appThe leds are good i have no problems but the app is so slow please fix it😭 it crashes alot and sometimes it takes forever to load. put work into the app as well, not just the product..Version: 2.1.5
✓ APP DOESNT WORKI got these lights for christmas and was excited they had an app and it doesn’t even work,whenever i try to make an account all it says is network abnormal however my wifi is working so don’t waste your time getting these lights.Version: 2.1.0
✓ Don't want to create an accountTypical developer, wants you to create an account before using the app. Just one of many developers wanting an account for a program that does not need one, if it's for saving settings then let the user save locally. I will delete and find a different app that does not ask for your email just so they can sell or abuse it. OR you can update the app not to need an email account..Version: 2.1.0
✓ The app logged me outI really like these lights and I’ve had them for well over a year now. But recently I lost the remote, so I’ve been using the app to turn the lights on, and off, but it logged me out today. I’ve been trying for a couple hours now to log back into my account but it’s not even letting me pick the forgot password option. The app will let me type out a password but that’s all it’ll allow my to do. I honestly don’t remember the password since I’ve never had to log out of my account. If this is a bug, or something, can it please be fixed..Version: 1.3.4
✓ Doesn’t workIt won’t let me go in the app I have deleted and got it again and again also it won’t let me log in so I have to sign up but that also won’t work ..Version: 2.1.5
✓ Too many issuesI should’ve read the app reviews before buying these lights. The app forces you to close an ad every time you open the app itself. Not only do you have to close an ad, but you also have to WAIT for a certain amount of time to close it. Not only that, but sometimes the app bugs out and fails completely, kicking you out, forcing you to open it again and wait for everything to load and to close ANOTHER ad. I would just use the remote instead of the app, but it doesn’t work properly. My Roku remote interferes and changes the color of the lights every time I press a button on my tv remote. I can understand the bugs that crash the app, but the ads have driven me mad. I am getting increasingly more and more frustrated waiting for an ad to skip just so I can operate my lights. Also, portions of my light strip have gone out, causing some colors to fail. Large portions of the lights cannot shine green and blue colors. This is getting ridiculous, I should’ve bought from another brand..Version: 2.1.2
✓ Terrible appI bought your lights, why are there ads in the app????? I paid for your product and got ads in the app, horrible horrible decision from your company..Version: 2.1.0
✓ It’s ok I guessThe lights are really nice in my opinion. I just put them up today and I have had no problems with them. The app however has not been the greatest. The rating I gave was for the app not the lights. I got the LED lights and I scanned the thing from the box that brought me to this app. I would like to choose my own music to play but I am not sure how the only music it lets me listen to are 3 songs two are by allen walker and idk the last one. The app is not the greatest and I wish the color chart was different but it’s ok. My main only complaint is the music section. The lights are great though and work fine for me..Version: 1.2.4
✓ Ok but wouldn’t buy againThe lights work but after a while of having them sections will stop changing to the colors you set and instead to a random color, and the remote becomes less reliable once the app is being used. The ads are annoying, I open the app to quickly turn my light on, and I have to wait for an ad every time now which is frustrating, the remote would be quicker ecen though this was supposed to be a more convenient option. My app also sometimes does not like to load in at all, so it will just be the logo, which has caused me to have to delete the app and re-download to be able to use it again. Overall, the lights are fine and they do the trick as well as the app, but in the future I will probably order from a different brand..Version: 2.1.5
✓ These didn’t workThe app didn’t work neither did the strip lights themself,I tried multiple ways to connect and the get them working..Version: 2.0.5
✓ App needs workThe lights are great, the app is horrible. The timer doesn't work, you set a time for both on/off and neither work. The app is constantly losing connection to the device. You can manually turn them on,select a color and within two minutes the lights are flashing through all the colors. The remote doesn't work unless you point it directly at the adaptor which doesn't work for where our lights are. Wish the app was better because the lights themselves are great but two stars for the app as that is the only way we can even turn them on..Version: 2.1.0
✓ …I had this app for a while on my old iPad and it worked fine, sure every now and then would have a minor inconvenience but for the most part it was a really helpful app. But when I got my new phone (this device Im writing on) the Bluetooth won’t connect correctly, it will say it connected in settings but when I get on the actual app it says no devices can be found then I go back to settings and it still says connected. I have reset the app but it still says no connection it have been one week and my lights are stuck at the highest brightness on pink. Please Fix This Bug 👁️👅👁️.Version: 2.0.9
✓ UiPrefer the previous user interface before the update around December.Version: 2.1.2
✓ Remote Won’t connectI tried following all of the instructions but the remote won’t connect. The lights are on and up but the remote won’t connect and the app won’t pick the lights up.Version: 2.1.0
✓ It’s okI downloaded this app to access the timer feature, i’ve tried it multiple times but it hasn’t worked. This app also seems kind of sketchy and seems like it could steal your personal information. This is app is nice but it also has ads which are little annoying. the other features on there are nice, and it’s easy to connect. but the timer feature doesn’t work and they was the main reason the downloaded this app. the help center doesn’t really help and most of the instructions are outdated. overall the app is ok and i would recommend it if you need a very specific light color and it’s quicker to change..Version: 2.0.8
✓ Ads on every app launch just to turn on/off lightsI’ve been impressed with the lights I purchased - easy to assemble, works as expected, has a decent range of brightness and colors. What I was not expecting was having to see an ad, sometimes a video ad which takes time to skip and sometimes an ad that takes a few seconds to skip, every single time I want to open the app to turn my lights on or off. This has been the case for as long as I’ve had the app so I do not see this changing. Could I use the remote? Absolutely, but I was looking for something I could control with my phone. If simply turning on or off my lights via my phone requires me to skip past ads, I do not see myself purchasing any other products from this company. I’d much rather pay extra and have a lamp that I could just hook up to Alexa and not require a standalone app pushing ads on me after I’ve already bought their product..Version: 2.1.6
✓ Led lightsLights are broken after a couple weeks the strip has come out of the plug in part.Version: 2.0.4
✓ Device won't connectI tried to connect my LED strip lights to the app but when I click on the LED light option no devices appear. What do I do?.Version: 2.1.0
✓ Just don’tIt’s a very sketchy app that ask to have access to photos, microphone and email plus it doesn’t really work. Also the music sync function doesn’t work just don’t bother using it..Version: 2.1.6
✓ Leds dont workIve had the leds for almost 2 months and they are starting to not work , if i turn it on white one strip stays white the other goes green , if i turn it on red one stays red and the other turns off.Version: 1.4.3
✓ Inappropriate ad placementI have been using this app to control my two lamps, which I found very useful until recent updates. The introduction of ads, especially ones that block the main functionality, has significantly diminished my experience. There have been instances where I urgently needed to use the app, only to be hindered by an ad with a deliberately delayed close button. This not only disrupts the usability but also raises safety concerns. While I understand the need for monetization, I suggest the developers consider a less intrusive ad placement, like a banner at the bottom, similar to other apps. Many apps offer ad removal as a part of their premium version, which also includes additional features. This could be a more user-friendly approach, benefiting both the developers and the users. Overall, while the app serves its basic purpose, the current ad strategy greatly hinders its functionality and user experience. I hope the developers will reconsider their approach for a better balance between monetization and usability..Version: 2.1.0
✓ Wont let me dim the lightsI have been faced with the problem of not being able to dim the lights, when ever I’m on the app and try to change the colors on the color wheel, it stays between the red and blue range. And when I click the off button on the app the lights turn red not off. I have tried unplugging, forgetting the device, looking for a faulty wire or something, but nothing. I was wondering what should I do. Also a whole few feet of lights is completely off and broken and about a foot of lights colors are off for instance when lights are red the strip in the broken section will be red. Any fixes or should I contact the company directly??.Version: 1.2.4
✓ HiIt says my lights aren’t connected to Bluetooth but they are connected to Bluetooth on my phone.Version: 1.2.7
✓ Led Light App Kicked Me outThis app was great for a while but all of a sudden the app has kicked me out of my account, I don’t know the password as I cannot remember it but never thought it would be an issue, when I clicked forgot password it is meant to send you a code to your mail but every time I’ve done so I get nothing in my inbox. Disappointed.Version: 2.1.1
✓ LED lightsIt doesn’t let me connect my device to the app.Version: 2.1.0
✓ Not bad at all!The lights are amazing! So many colors and very bright. The app- wasn’t to bad, wasn’t too good either. I love all of the preset patterns but I think they should add a sparkle one. I did have a problem where I couldn’t choose white on my phone I had to use the controller. The timer was a little confusing but I did end up getting it to work! The music choices for the music sync could be better but I was able to use my own music which worked out great! Overall, this is a good app to use with these lights!.Version: 2.1.0
✓ Led light stripsAfter a couple weeks there would be different spots on the led light that were different colours but it was really nice to be able to just go ur phoen and turn it on and off..Version: 2.0.0
✓ .Hi there, i purchased your LED strip lights a couple weeks ago, i just found out about the app and downloaded it, the problem is when i go to connect my device nothing is coming up, i have turned the lights on and off and have bluetooth on, i you could tell me what’s wrong i would appreciate it:).Version: 1.2.4
✓ HideousThe app has ads popping up constantly. Even worse, you have to acknowledge the pop up before being able to access the controls. Absolutely disgusting.Version: 2.1.2
✓ App doesn’t workStill in frozen mode after sign up.Version: 2.1.5
✓ Led different coloursHi there, I recently purchased a set of your LED lights. I put both sets up in my bedroom and if I hit a particular colour on the remote one of said sets is the colour I chose and the other one is a completely other colour. Is there any way this could be fixed or am I doing something wrong?.Version: 2.0.8
✓ App not connect whatever I doI love the lights but after a while there’s a section of lights that will just not be the same color like if it is white it’ll be purple in that certain area and the rest that is fine I love the lights but after a while there’s a section of lights that will just not be the same color like if it is white it’ll be purple in that certain area and the rest of it is fine but it’s a bit annoying when that’s just a different color than the rest of the area personally I’m in the room not there and all the time so I’m using them nonstop and I mean it’s just annoying sorry I keep on repeating myself And the app oh my word it just plain does not work I was able to connect it once and that’s the extent of my use with the app it was fun and I was using the app but I would love of the apple work because that would just open so many more doors but it doesn’t which is quite annoying.Version: 1.4.3
✓ Waste of moneyThe app does not connect to the app, everyone who is saying it does, I’m guessing are company robots..Version: 1.2.1
✓ It’s good but…This app is wonderful i use it everyday but PLEASE MAKE IT WORK WITH SPOTIFY!!!!!!.Version: 2.0.8
✓ Doesn’t work work with 3 lightsI have 3 lights (same type) but I can only connect one to the app. How is that even possible that only one device is allowed?.Version: 2.0.9
✓ Strip lights remote controlThis site needs major improvements. Awful, keeps closing every time I pick a different colour, Keepsmile often doesn’t show the device. I absolutely hate it. I may have to delete this app..Version: 2.1.2
✓ App doesn’t work!I went to register, and the app wouldn’t even let me fill in my info! I was so excited to be able to sync it to music. So long to that idea. 😡.Version: 2.0.4
✓ It wont let me sign upIt will let me enter my email and password but it will not let me enter my country/region whenever i click on the box nothing happens or shows up i've deleted and downloaded the app multiple times it still does not work please help.Version: 2.1.0
✓ Separation IssuesI find these to be a great quality easy set up and absolute AMAZING. They seem the mood and dynamic of the mood very well. But the issue I’ve been coming across is that my sister and I both have a set and the Bluetooth a Auto connect messes everything up. I want to have a timer on to help wake me up for work but it turns on her lights as well which is super bad since I wake up super early. So if you could add a forget device setting, or have a way to separate devices that would be amazing. I have unchecked the box that connects to hers it just auto connects immediately if I turn my phone off or leave the app. Like controlling each other’s is nice but we would just like to controls our own. Please consider looking into the development of disconnecting from devices and/or forgetting. If this wasn’t a problem 5 stars in my opinion, will change to 5 if app has an update that solves my problem and/or leave another review/update..Version: 1.1.5
✓ I don’t recommendI got this app about a year and a half ago and it worked perfectly fine. now all of a sudden, it’s taking FOREVER to load and ends up stuck on the white screen. i’ve tried restarting my phone, closing the app and reopening it, and even deleting it and redownloading it. when i downloaded it again it asked me to sign in with my email?? why do i have to sign into something that i paid for and just to turn on my lights? i have to also mention that there are ads now.. this app has become so bad and i’ve tried other apps but nothing else will connect to my LEDs without me having to pay for it monthly. im tired of this app and i lost my remote..Version: 2.1.6
✓ BadI try to sign in and it says my network is abnormal what does that mean ?.Version: 1.2.2
✓ Ads in appI find it ridiculous that you started ad placement prompting users to manually have to close the ad screen to use the control options. I bought your physical product and now get bombarded every time I open up your app just to function the light activity. I shouldn’t have to “click to continue” every-time so that I can simply turn on/off the lights. Had I known you would change your app just so you can squeeze more revenue I would have purchased something else. The little issue is enough to prompt me to discontinue your product and just find something better. The ads shouldn’t be so intrusive and shouldn’t require the user to physically close them just to get back to the control menu to function the lights. Imagine having to read an ad every time I turn off and on my house lights. I would just use the remote but it doesn’t always operate properly. Plus it interferes with my Roku remote and changes menu settings so the included remote is most times useless..Version: 2.1.0
✓ Ad’sIt is crazy that i need to WATCH an ad before turning on/off my lights. I could handle the pop-up ad, as that was easy to close, however these ads i need to watch are insane. I regret buying these lights. I was recently kicked out of the app and then the app would go no further than the loading screen, the only way to fix it was to delete it and reinstall the app which is super inconvenient since my brother and i both have the same lights, and they are on the same wall (different rooms) So mine connect to his and his connects to mine, and neither of us ever have a clue of which is whose. Very disappointed. edit: I feel kind of bad because the company had such a nice response.. i updated the app and it’s no longer stuck, i greatly appreciate not as many ads. My brother and I changed our lights to our names, very helpful. Thank you. Sorry for being mean i was just frustrated 💔 this app is actually very helpful and i like it a lot since i get too lazy to grab my remote.Version: 2.1.6
✓ Never againI used these lights only for a couple of months for the wire to somehow wear out and spark, now doesn’t work. On top of that any other cord I use beside the original cord because my sister has one and used that cord it worked again but whenever I used a similar cord to plug into the adapter it said it was on through the app but no matter what I did I couldn’t get it to turn on it’s a stupid feature you should be able to use a identical cord instead of them perventing it so you need to go to there store and buy a cord so they can make more money off you just for a cheap cord that’s gonna break again in a matter of months.Version: 2.0.3
✓ Won’t let me connectI have tried everything and no email or anything will let me make an account or log in.Version: 1.2.7
✓ Network abnormalI’ve got the lights and they work with the controller but after I’ve downloaded the app and tried to register it says network abnormal, do you know how I can fix it.Version: 2.1.0
✓ Not sure how to connect strip led lights to phoneSo I’ve just purchased the strip lights and they are amazing however when trying to use the app my Bluetooth is on and is connected to it however in the app the device does not appear and I cannot find it to connect to it and use it . Please help.Version: 1.1.7
✓ App Stopped WorkingI bought my lights over a year ago now and this just started happening- the app just won’t work sometimes. It’ll freeze up on the opening screen and never actually let me do anything no matter what. I don’t have my physical remote on me anymore, and if I do it’s so hidden and probably really dead that I can’t find/use it, so this app is the only way I can turn on and off my lights. Also, it tends to pick up on everything and cause my lights to flash a lot, especially when turning off and on my tv (I did not hook it to the tv to my knowledge, it just does that) which tends to cause headaches. I found out about the app not working when it started flashing out again and it wouldn’t load me in, which caused a big headache for me. Please fix this problem!!.Version: 2.1.5
✓ Nuh uhDon’t use this app if you’re using the string lights, use Lotus Lantern. It’s the QR code on the little box for the lights. It actually connects..Version: 2.1.0
✓ Not goodKeeps crashing.Version: 2.1.6
✓ MY LIGHTS ARE ONLY GOING GREENI can’t go on any other colour other than green. I don’t know why and it’s starting to piss me off. I wouldn’t if I only had the white option but green is the only thing that works. Please help me fix it as I really want these to work. Thanks I guess..Version: 1.2.1
✓ Love to hateI loved these lights it was so convenient to be able and turn them off from my phone so that i didn't have to get up before bed to use the remote since my bed is out of range for the remote to work. But now i've had multiple instances where i wanted to go to bed but the app wouldn't load because it was searching for an Add. It didn't say that was what it was doing but I know that was the issue because ever since they added adds this will happen occasionally, and after it finally loads (sometimes taking 10-15 minutes) there's a new video add. It makes me very frustrated because i'm attempting to go to sleep and the app won't load..Version: 2.1.5
✓ …I just need customer supportThe app works great don’t get me wrong but it logged me out and now I can’t get back in. Error on my end for not saving/writing down my password but there’s an option if you forgot your password. Upon clicking this you can enter the email associated with the account and tap the “send” button. After doing this multiple times the app does NOT send an email and now I can no longer get into the app. The link under the app support (on the App Store) takes you to this link that directs you to a site that has NOTHING to do with the product and the customer support on that pages doesn’t do anything. If this was simply fixed I would be giving this app more stars since it works great besides this hiccup. If someone could kindly reach out to me to fix this issue, it would be greatly appreciated!.Version: 2.1.0
✓ DecentIt’s working and I like it cause I can also control my brothers led but I want it to hook up to my Spotify playlist.Version: 2.0.3
✓ Account creationWon’t let me create an account keeps saying “network abnormal” please fix this at contact me.Version: 2.1.0
🙂 Keepsmile Positive Reviews
Keepsmile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Keepsmile.
⛔ Keepsmile Problems
