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Airside Digital Identity App Complaints & User Negative Comments 2024
Airside Digital Identity app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Airside Digital Identity? Can you share your negative thoughts about airside digital identity?
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Airside Digital Identity for Negative User Reviews
✓ Better but not perfect.3.14.2 successfully read my passport’s chip. The animation and “help” text still don’t offer any actionable guidance. It feels like there wasn’t a lot of energy put into the verification instructions in the app because it is supposed to be a small, only used once feature. There needs to be more hints like: remove your phone’s case, slowly move your phone around on top of your passport. The bubbles could use context too. When the chip is first detected there should be help text like “chip detected, slowly move phone around to read chip”. The animation of the phone touching the passport goes away after one failed read and is never seen again until restarting the app. That animation was actually helpful, while the persistent animation doesn’t provide any context or target location on the passport. It just shows a phone moving forward over blank space..Version: 3.14.2
✓ Will not link to AA accountIt asks me to login to my AA account which I do. But it just goes back to ask to link the account. This app is broken and useless as is. Please fix this bug so it can link to my AA account. Note: I tried deleting the app and reinstalling. Still the app will not link to AA..Version: 3.15.0
✓ HorribleThe app would not read my passport or chip and would not complete the required setup. I spent more time trying to get this to work than I ever would have to wait to show my passport in person at the gate. A complete waste of time..Version: 3.14.2
✓ Waste of timePoor instructions for reading passport chip. Noticed developers understand this since they’ve responded to other reviews with a correct procedure. Nevertheless the app instructions are still the sketchy, incomplete version. After seeing this, not about to waste anymore time trying to get it to work considering this org. doesn’t have much regard for the users time..Version: 3.16.0
✓ No serviceCustomer service will not return my messages. I have sent three. I am not allowed to delete my personal information. I also cannot close my account. Please respond to me Airside!.Version: 3.13.1
✓ Multiple profiles not allowed and does not work on iPad.The app is easy to use, but not allowing multiple profiles to be created is a major flaw. This restriction eliminates the benefit of using the service unless all travelers have an iPhone. Furthermore, it is impossible to set up on an iPad..Version: 3.15.0
✓ Doesn't workI spent hours trying to setup my profile in the Airside App. The system would not accept my New Mexico identification, even after dozens if not hundreds of attempts. I reached out to the App's support team and exchanged about 6 emails trying to debug the issue. They requested information on my iphone (iOS version and the App's profile information) and then just stopped responding. Frankly, I am now questioning whether my information is secure, because their programmers can't even get the App to work properly. I would not trust this App after this experience..Version: 3.13.1
✓ Doesn't save timeI spent a long time setting it up, only to have it not work on Alaska Airlines. Pulling my passport out and showing it at the gate is way easier than playing with this..Version: 3.14.2
✓ Concept great execution not goodI tried for 20 minutes to have it read the chip. Took the cover off and tried to follow the tutorial which is very unclear and needs. Would love for this to work but will go through manual verification at the airport.Version: 3.14.2
✓ Chip Read doesn’t work.Spent 30 minutes trying to get Chip read to work and keep getting, “oops, something went wrong.” I’m stuck and can’t proceed. I even searched where my chip is in my passport and tried 15 times waiting for my phone to read it. Oops is putting it mildly!.Version: 3.15.0
✓ Unable to setupI have tried to set this up several times and can never get passed posting my pic. I’ve tried going thru the id and passport and nothing!!! I take the pic (it can even tell if I’m smiling or not) and instead of going forward to the next step, it goes back the start!! Pls fix this issue. Thx..Version: 3.15.0
✓ NFC Scan Barely WorksI have been unable to add my new passport. My older one it took a several dozen attempts looking for the precisely exact alignment for it to work (yes, my phone cover is not on my phone). This time around, I had to give up after spending an hour trying to scan the new passport's NFC chip..Version: 3.15.0
✓ Could not read passportTried about a dozen times and it couldn’t read my passport. Kept saying to reduce glare, but the page itself is shiny. Attempted scanning my passport in multiple places with different lighting to no avail..Version: 3.15.0
✓ US citizens only, but it’s a secretThe fact that they don’t tell you that it’s for US citizens only until after you’ve installed it and tried to scan your passport is insulting to the 97% of the planet that don’t live in the US..Version: 3.5.2
✓ Terrible appI have tried multiple times to “scan” my passport. Finally after 20 tries it scanned and I’ve been trying scan the chip now for over an hour. Terrible app very non user friendly. Terrible.Version: 3.15.0
✓ Won't read my passport chipHave tried many, many times. My passport chip gets read at the airport easily and my NFC functions with all NFC payment systems. Pretty much useless, although if it functioned for me it'd definitely be a 5-star for the times I fly international on Alaska Airlines..Version: 3.13.1
✓ Broken- impossible to change departure dateNo matter where you tap, you cannot change the departure date..Version: 3.14.2
✓ A Joke-Should’ve read the ReviewsThis app is completely worthless. Never works and 80% of the time when I open it I’m able to log in but it says authentication failed and to check with tech support. Always has a continuous loop when trying to setup TSA Pre, etc, etc. Tried contacting Tech Support but of course, no response. Don’t waste your time!.Version: 3.12.3
✓ ScamScam.Version: 3.15.0
✓ Too Much Room for ErrorIf you write an app for the masses, it has got to be easy to use by everyone. The scanning function barely works and isn’t intuitive. And the scan for the chip says to follow the example but doesn’t provide an example..Version: 3.15.0
✓ Not communicate with Alaska air appI loaded my passport on Airside app, did everything correctly but Alaska air app cannot verify my passport. It shows an incomplete status in the travel doc section, doesn’t allow me to get boarding pass. Is it a problem in Airside or Alaska air app? Did someone test this?.Version: 3.13.1
✓ Chip ReaderApp did not work even once for the chip reader. Followed directions as instructed and did not work at all. Improvements need to be done to the app so it works seamlessly. I used my passport in various countries and never had a issue with my chip reader..Version: 3.14.0
✓ Doesn’t WorkSetup is quick and easy until you have to do anything scanning related with your passport. Tried for 15-20 min in multiple lighting conditions following the instructions and it never scans. Even when the letters/numbers/symbols light up, it never actually accepts the scan no matter how long you wait or switch things up lighting wise..Version: 3.15.0
✓ Issues with iPhone pro modelsDuring ID scan, app will not automatically switch to the macro lens. Instead Every scan makes a blurry picture, so can’t move beyond the ID scan step..Version: 3.12.3
✓ Doesn’t work w/Alaska AirlinesAlaska Airlines app links to this app. Sign-up and enter Passport data. Add flight information. App confirms data shared with Alaska. Gate Agent says app doesn’t work yet. I’ll wait 1 year before using again. Until then I’ll delete my data in the app and then delete the app..Version: 3.14.2
✓ Everything is verified. Nothing transferred to airline.What is the point if I spent 30+ minutes unnecessarily downloading a 3rd party app, verifying all my information, scanning my passport and its chip, selfies, etc, etc, etc… Just to get to the airport to have to reverify everything at the gate. Immediately after processing it said verified on both the Alaska side and Airside side yet I was not verified..Version: 3.16.0
✓ Complete waste of timeFirst, the app does not make clear that some passports do not have chips (like those of us with passports a year or so from expiring). After trying to scan the chip multiple times, Google let me know my efforts were in vain. Second, my attempt to verify my email did not work (I tried to verify before discovering the app would not work with my passport). If you have a passport issued pre-2007, just go old school and scan your passport at the airport. Happy flying!.Version: 3.16.0
✓ Crap appSet up as a nightmare has a hard time reading brand new passports, both the chips, and the photo page, does not work with Alaska Airlines at all extremely frustrated. Will push Alaska to not use this crap..Version: 3.15.0
✓ InconsistentSometimes it works so easy- but the majority of the time it doesn’t. The travel date changes, or it says I’m verified but won’t communicate to Alaska. Setup for one of our passports was quick, but the other wouldn’t scan - took about 20 minutes of trying. It’s a great option to help speed up the process but the inconsistency is incredibly frustrating..Version: 3.15.0
✓ Horrible scanning featureSkip this app, or waste time trying to scan your passport. I've been tryi g to complete this step for 20 minutes. Took my wife 40 minutes to get her's to work. No thanks..Version: 3.14.2
✓ Waste of timeTried three times, fails with “oops unknown error” in last step after taking pictures, scanning passport and chip. Doing it at the airport would’ve been faster..Version: 3.16.0
✓ Unable to scanI like the thought of this app, however I have just spent 20 minutes trying to scan my passport and it won’t take it. So I can’t use the app. Pointless.Version: 3.15.0
✓ Didn’t workFollow all the instructions, got the ID created, set the departure date, and added the confirmation number. Went to the Alaska app and went to check in. When I opened the boarding pass, it said I still needed to verify my passport like nothing even happened. Had the wait in line after wasting time creating the ID in the app..Version: 3.16.1
✓ Not useful if your name has a suffix.It seems to be easy to use but won’t sync with Alaska Airlines. Though my passport name with suffix Jr matches my Alaska profile, there seems some confusion between this and the Alaska app. Apparently my last name in this app includes the Jr while the Alaska app considers it to be a suffix..Version: 3.14.2
✓ Absolute trash appAlaska airlines has recently started pushing this app on its customers traveling internationally, and it’s a garbage app. I’ve been in IT Dev for 20+ years and I’ve rarely seen an app that worked less of the time than this app. Avoid if at all possible!.Version: 3.13.1
✓ Didn’t work with two different phones, two different passportsMy husband and I both tried for 30 minutes each to scan passports. It kept erroring out and the “tutorial” is a short unhelpful animation. Awful..Version: 3.15.0
✓ Simply does not workThe passport chip could not be read and the drivers license verification process said service unavailable. Therefore, neither of the two options worked, so it was useless..Version: 3.15.0
✓ Was working not now….Using it for Alaska Airlines, when entering new trip it doesn’t allow the date of the departure to be changed, just stays on the current date. It was working previously. It allows airport and record locator to be changed/entered just not departure date. I had already uninstalled, deleted data,nrestarted the device, reinstalled, re-setup documents, with the same result before posting the review..Version: 3.14.2
✓ Fail fail failI haven’t been able to onboard with this app despite months of trying. It tells me it can’t connect to the Internet and I should try it without the Internet and as soon as you try that it tells you the Internet is required. I’ve been able to use this when landing but I cannot onboard my digital ID. It’s a fail..Version: 3.15.0
✓ Good LuckEarlier Mobile Passport app worked flawlessly. This version...not so much. I was unable to add my passport or driver license information using the automated steps (failed to scan chip, could not capture rear of driver license) and if there's a manual method for these steps, I couldn't find them. Bring back Mobile Passport!.Version: 3.16.1
✓ KrapThis is a poor representation of technology. Scanning the passport page nearly impossible as you are scanning a reflective background. “Try to avoid reflections” is the UI recommendation. 60 min in I gave up. Needs better algorithm to cut reflection and read the info..Version: 3.15.0
✓ Worked before, now uselessI was using this successfully until a recent update. Now it refuses to authenticate during login. Can’t do anything with it..Version: 3.15.0
✓ Cancel this app I did not purchase itI did not purchase this app I want it removed from my phone immediately and credit me if I got charged because I was simply surfing and I heard a noise. I would like you to cancel this for me immediately.Version: 3.16.1
✓ Doesn’t workTried repeatedly to get the app to scan my passport and it wouldn’t take it. Followed all instructions. Most other apps on my phone that scan work without issue. This doesn’t even come close to working. Absolutely horrible app. Avoid at all costs..Version: 3.14.2
🙂 Airside Digital Identity Positive Reviews
Airside Digital Identity works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Airside Digital Identity.
⛔ Airside Digital Identity Problems
