My Guidepoint Negative Reviews

My Guidepoint App Complaints & User Negative Comments 2024

My Guidepoint app received 7 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Guidepoint? Can you share your negative thoughts about my guidepoint?

My Guidepoint for Negative User Reviews

✓ No longer workingFor some odd reason this app isn’t tracking my vehicle anymore. Says the last time it was moving was in Oct of last year. I’ve logged off and logged back in and same thing. What’s the deal?.ElCuCuY666Version: 2.5.13

✓ Poor notification systemI have concerns with departure notifications. I live work and I get no notification and when I call for help they asked md to make my geofence bigger. Makes no sense..KcamoreVersion: 2.8.3

✓ Does not workNothing in the app works, not even Support. Although original profile appears in new app, there is no Guidepoint data reaching the app — no location, nothing. Does not appear to have been beta tested prior to release..KO_BostonVersion: 1.608

✓ Slow and has already failed.Vehicle purchased last May. Hardware unit has had to be replaced. Dealership no longer uses this service. It works but is very slow. My notifications can be 20 min late, meaning tracking is useless if the car is stolen. That said, customer service at Guidepoint is excellent. Not something I’d buy again..CoolpsdVersion: 2.7.6

✓ App doesn’t workI’ve had this app that my dealer “included” in the selling price of my truck. It worked for about 6 or 7 weeks and now…NOTHING works! Total waste of money and useless app! It doesn’t live track, locate and the fuel level isn’t even close to accurate. SMH! I’ve called Guidepoint…and they can’t even figure it out. I’ll take it back one last time to the dealer and if not…I’m going to request my money back. This is ridiculous, almost $800 or $900 for this service. I don’t think so!.Glockman03Version: 2.7.4

✓ Live location is not accurate and missing Trip historyMy car dealership added this tracking system and charged me for next five years . Guidepoint app is not working well and I contacted them. Manager Pablo tried to fix my issues and his special effort one time replaced the installed device from my car. But issue not resolved yet. Live location is not accurate, Secondly missing some Trip history ( previous travel history) in the guidepoint app. Many times I noticed this issues and I don’t think they can resolve it. Simply wasting our time . I would like to cancel my package and get back the refund. When I talked to Pablo he told me cannot cancel this tracking system..The111111-Version: 2.7.4

✓ TerribleThere are some useful features however the driving behavior and location information is not accurate at all. Normal stopping gets triggered as a hard stop, the hard turns get triggered if you make a u turn or a curve in the road just so many things that are just not accurate or to sensitive based on the vehicle, driving conditions, etc. The location services has shown the vehicle literally 1/2 mile from the location it was parked at..BlueMoon~24Version: 2.7.4

My Guidepoint works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Guidepoint.