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Cryptomator App Complaints & User Negative Comments 2024
Cryptomator app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cryptomator? Can you share your negative thoughts about cryptomator?
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Cryptomator for Negative User Reviews
✓ New App Version = Can't Download VaultThe new Cryptomator looks slick, but it lacks some fundamental features, most notably, the ability to browse files within the app itself. This also allowed for downloading all of the files so you didn't have to worry about not having them when your iPad was off-line now you have to go through every file and download each of them because the Files app doesn't provide the feature to just download a selected list of files. This is a big loss..Version: 2.4.9
✓ File Deletion Not WorkingAfter deleting a file in cryptomator for an encrypted vault located in google drive, the file gets restored back after 10 seconds. Deletion is an essential feature and it just doesnt work with google drive.Version: 2.4.3
✓ Lack important features to use it everydayLack of offline options for both files and folder. I would have preferred a well built app (like google drive) than an integration with the app « Files » from iOS which is really limited and lacking in features. Otherwise the concept is great!.Version: 2.0.4
✓ App is totally brokenEvery time I try to unlock any of my vaults I get an error that says "Unable to perform unauthorized operation" and it just errors out. If I try to use the Face ID and store the password it simply gets stuck in a silent fail loop where I can hit "Unlock" in the Files app over and over again and nothing happens..Version: 2.4.9
✓ File does not existJust purchased 1 year subscription. The first file I tried to encrypt on my iPad fails and gives me a text box telling me that the file I just dragged into your software “does not exist”. Really? Well, obviously it does exist...I believe it has to exist or I wouldn’t have been able to drag into the software! The fact that your software can’t do the simplest task means you’re software is awful and I just lost $6. Too bad I can’t give you 0 stars. Thanks, Cryptomator..Version: 2.5.0
✓ Lacks upload progress in UIThe integration with Files is pretty good. It’s nice being able to finally swipe through a directory of photos. The lack of any kind of progress bar for uploads is kind of a deal breaker though. I get lots of files stuck in the “waiting” status while transferring to the cloud and there’s not much I can do. Files won’t even let you delete the files that are in transit so you’re stuck with them. I’ll be using the original app while 2.0 gets worked out..Version: 2.0.4
✓ 2.4.1 not workingNot working.Version: 2.4.1
✓ Doesn’t workIt creates folder in the chosen cloud drive but doesn’t encrypt anything..Version: 2.4.1
✓ Nothing on Boxcryptor..I bought the Life subscription. Cryptomator is not as functional or versatile as Boxcryptor, on my iOS/iPadOS devices. It’s rather finicky in a few ways. I uploaded a folder of 126 screenshots to my vault and it froze up my Files app. The folder was completely inaccessible and showed nothing in it, even after restarting my iPhone. Then after some hours it refreshed and became available. Also, Cryptomator doesn’t solely rely on unlocking of the device for security, but also has to be unlocked within the Files app. You won’t be able to efficiently work with files within a Cryptomator vault like Boxcryptor allowed. But now I have no other choice…...Version: 2.5.0
✓ Cannot access onedrive accountI have reinstalled the app and when I log into onedrive, no account is added.Version: 2.4.4
✓ Major regression from the original versionBeware, unlike the original cryptomator (version 1), this app will keep a Files app window open with cached vault files even after quitting cryptomater, and furthermore, the value files will be in the Files app’s Recents list. A workaround is to lock the vault before exiting cryptomator..Version: 2.2.2
✓ Very buggy and lost files.I wanted to like this app and support what they are doing, but I don’t know if I can trust it to keep my backup of my files. I get error messages saying I can’t change my password when trying to change my vault password in iCloud. Also when trying to create a folder within a vault it gives two errors saying “You can't use a name that ends with a space. Please choose another name.” And duplicates items already in the vault into an new untitled folder which is very strange. So far it has not convinced me of being a reliable encryption app for my iPhone. I have paid for the full version also. I just copied documents to a vault in iCloud and wanted to move it to another vault in iCloud and now it gives me an error message “The file doesn't exist. The file “example" couldn't be copied because it either doesn't exist or the folder it is being copied to doesn't exist. Then I go look at the folder I just copied and no files are in there with the message “Content Unavailable The folder contents could not be displayed because of an unknown error. Try Again” so where are my files!? What’s the use of encryption if you cannot trust it to backup files correctly in the first place. Any feedback on how to change my iCloud vault password I’m still getting the error even after restarting my phone: Error Operation cannot be performed because other background operations for this vault have to finish first. Please try again later..Version: 2.1.2
✓ Not reliableIt’s a good concept but after using it for about a year it doesn’t seem to be reliable enough for me. The desktop app can no longer open my vault even after updating. Luckily the mobile app can so I could at least move my data elsewhere. But that process was cumbersome too, I had to use airdrop in small batches. In the end I also lost access to my vault on mobile. Some of the files came out corrupted as well but I’m not sure if it was due to Cryptomator, airdrop, or something else. I did like the easy fingerprint access in the native files app..Version: 2.4.9
✓ TerribleFull of bugs. After years of using this app I’m done. I can’t believe I donated money to this project. The people that run it don’t seem to even want to listen when you have an easily reproducible problem. Save yourself the hassle and find a better encryption solution..Version: 2.4.9
✓ UselessIt is deceiving by telling us its free but its free for 30 days only. I doubt its functionality based on other reviews also. I do not recommend.Just update your ios and use its inbuilt encryption to upload to icloud..Version: 2.4.9
✓ Serious BugIPhone SE2 iOS 15.4 Can't open Cryptomator2, blank screen. Nothing is displayed. Cryptomator1 runs well..Version: 2.1.1
✓ Almost cost my most important dataI would strongly suggest don't try it before you completely backup your data.Version: 2.4.5
✓ Extremely bugguyI deeply regret to have invested in both M1 Apple and Cryptomator, these systems do not really work together, either ipad or MacBook Air. I do not recommand..Version: 2.1.2
✓ They should have left well alone.The problems began when they fully integrated with Apple’s Files app. When I say problems, I mean security breaches. What’s worse is they killed off the original Cryptomator also known as Legacy. The original was not dependent on the Files app and it worked without exposing one’s encrypted data. Consequently, I’ve moved on and no longer make donations..Version: 2.4.9
✓ WebDAV not workingUpdated to latest 11-dec-22 and it wont connect to webdav.Version: 2.4.3
✓ Unable to editIf I try to edit a word doc, I get e message saying “Can’t save - Something’s wrong and your changes can’t be saved” Then after that the document gets corrupted and I am unable open it again..Version: 2.4.9
✓ Didn’t work.It’s iffy, but when it works it works well..Version: 2.4.1
✓ No Auto Photo UploadA key feature seems to be missing. Auto upload of photos..Version: 2.2.4
✓ ICloud vault doesn’t work anymore with the files appThis app seems to have broken with the latest updates and iOS changes. Have to go back to using the Cryptomator 1 legacy app to use it with iCloud. Could you please fix this for your paying customers?!.Version: 2.4.9
✓ FailsSad to say not as good as the reviews tried several times set a vault put stuff in and nothing there just got rid.Version: 2.4.1
✓ LOCK From Files AppUPDATE: thank you for responding. The ‘Unlock Duration’ function does not have an option for ‘immediate re-lock’ which would be ideal. Beyond that, long pressing a file to access a ‘lock vault’ trigger would be great as well. There needs to be a way to lock your vault from the Files App. Without it, then there’s no point in leaving the Cryptomator app to access your files since you have to return to the same app to re-lock your vault after you’ve finished use it. I don’t know why anyone would want to leave their vault open in the general files App when they’re not using it. Other than that, it’s a great app and a great service..Version: 2.2.5
✓ LegacyPlease bring back legacy as when I encrypt videos to Google drive it don’t upload! With legacy I had no issues. I’ll be looking for something better until legacy Cryptomator comes back if it does.Version: 2.4.9
✓ OneDrive and Microsoft AuthenticatorTrying to add a OneDrive vault. When I click + to add the vault it loads the Microsoft Authenticator app instead of OneDrive. Therefore, I can’t add a vault with OneDrive.Version: 2.4.9
✓ Bad moveWhy do I need open in in iOS files?? This is extra step and annoying, super dislike..Version: 2.2.0
✓ App is brokenI cannot view my files on my iPhone or on my iPad. When I try to login to my account again, it errors out. When I try to add my vault again, it errors out. How is this acceptable? I donated money to Cryptomator a few years ago and I am appalled at the quality of it now..Version: 2.4.9
🙂 Cryptomator Positive Reviews
Cryptomator works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cryptomator.
⛔ Cryptomator Problems
