- 94.2LEGITIMACY SCORE
- 94.7SAFETY SCORE
- 4+CONTENT RATING
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Viva Aerobus: Fly! App Complaints & User Negative Comments 2024
Viva Aerobus: Fly! app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Viva Aerobus: Fly!? Can you share your negative thoughts about viva aerobus: fly!?
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Viva Aerobus: Fly! for Negative User Reviews
✓ Horrible customer service1. Booked a flight tried to cancel within 24hours, but due to 2 HOURS ON HOLD they did not honor the 24 limit for full refund instead gave me a certificate. 2. Took 2 days to receive certificate via email, the instructions tell you to book online, click payment options then enter certificate number. THERE IS NO SUCH OPTION! 3. Show up to airport 1 hr early, there was no one in the booth… i could not check in online so I could get my boarding pass. By the time I walked to the other side of the airport where they had another booth, they said my flight was closed (45 min til flights) and we couldn’t board. Moved to next flight. 3. Certificate was only honored for 1 person Same passengers, but they said since it was under my name they couldn’t give it to the other passenger. Took 1 1/2 hrs to book flight on phone. 4. Been on hold over an hour trying to add baggage cause the rep gave me the wrong package. NEVER AGAIN. I THOUGHT THE OTHER AIRLINES WERE BAD… this takes the cake. I rarely write reviews but i had to here. Wasting hours s of my life to reedem my certificate and lost money bc i will not be able to use the full balance..Version: 2.14.0
✓ App works just about as well as viva overall: it doesn’tApp bug preventing me from getting past language and currency selection. Not surprised as viva is extremely budget and across the board the company is dysfunctional and I’ve had every flight delayed or canceled and incredible difficulty in booking and paying with my American credit cards. Horrible horrible.Version: 2.13.1
✓ App not workingI am unable to get past the select currency screen. No options to choose and continue button does not move to next screen..Version: 2.7.4
✓ Can’t check inMissed my flight because I can’t check in. I showed up like 5 min after the hour window of the flight. The counter was closed at CBX. They told me at the TJ counter i should have arrived earlier. How about you fix your app so I don’t have this issue? They don’t care. The app is in an endless loading loop despite me deleting it and reinstalling several times. No one cares to solve these issues.Version: 2.0.0
✓ English PleaseWhat’s point of me setting my language settings when everything you send me is in Spanish.Version: 2.2.0
✓ ExperienceThe airline had a problem with my payment, and after one hour waiting to be attended by the costumer service phone line the treatment from the person was very bad giving none solutions. But once in the airport the person in the counter was very nice and responsive. I recommend avoiding the call center, it is a waste of time, energy and has a very annoying music tone..Version: 2.4.4
✓ Painful experienceThis has to ve the worst airline ever. They are always delayed among other things, but now I found myself having to take this airline because my mother passed and I was in a hurry to be there for the wake, mass, burial. My flight was delayed for 2 hours which also caused mi to lose my connection, I was so late that I was not there for the funeral, tried talking to the airline so that they could help me get on a different flight, but they were unwilling to help or even tried to pretend that they cared..Version: 1.9.0
✓ No puedo pasar de la pantalla de inicio de sesiónLa aplicación te pide que elijas un idioma (español o inglés). Luego elige la moneda que quieras. Se detiene ahí y no carga nada más. Ni siquiera el botón de soporte de la App Store carga Viva Aerobus. Escribí a soporte y no he tenido noticias..Version: 2.7.4
✓ Would not accept my form of paymentI edit a check in baggage to my trip, and the app will not take my form of payment. I called the bank and the bank was not the issue. I had to call the airlines directly to complete the payment so I could be allowed to complete my check in..Version: 2.7.4
✓ The app needs workThe last few times I’ve flown with viva and I fly with viva often , when I’ve wanted to add baggage on the app it’s quite difficult and as a customer who uses viva often it makes me upset when I get to the airport and have to pay more for baggie because the app isn’t working properly. I’ve over paid for the baggage the last few times and it’s very frustrating and it makes me the customer upset. I would suggest working on receiving payment for baggage on the app. As a repeat customer of viva the last few times I’ve flown with you due to the baggage situation I have not had a good experience with your airline , I hope you can fix this soon because I do enjoy flying viva. Thank you for listening to a repeat customer that uses your airline often.Version: 1.6.0
✓ Worse airline in MexicoWorse airline in Mexico… if u can avoid them all the way you are better of, if for some reason you need to cancel or u miss ur plane or even if u are 1 min late, that’s it, no reschedule, no money back, no discount nothing, you lose ur money, their app for check in is tricky if you don’t buy them a sit on top of your boarding fee they don’t let you pre check and you have to make the line and put up with their stupid rules and if ur traveling to the states is even worse and people is rude and unhelpful..Version: 1.4.1
✓ One of the worst Airlines in MexicoThey delay their own flights to make it seem like you will miss your flight. They will charge you two times for checked-in baggage. I had an 8am flight that was delayed until 1pm. Their planes are always breaking and need maintenance. I recommend flying with another airline if you could, they have seriously worsened in the last few months. Retrasan sus propios vuelos para que parezca que vas a perder el vuelo. Te cobrarán dos veces por el equipaje facturado. Tenía un vuelo de las 8 de la mañana que se retrasó hasta la 1 de la tarde. Sus aviones siempre se estropean y necesitan mantenimiento. Recomiendo volar con otra aerolínea si puedes, han empeorado seriamente en los últimos meses..Version: 2.9.6
✓ Horrible Customer ServiceThis airline lacks their customer service representatives at front counter can’t help you and just tell you to call CS hotline. And of course what does the CS over the phone does make you wait and wait not able to resolve any issues. Not to mention the amount of times that they changed the hours of departure due to delays. Terrible Experience!.Version: 2.5.1
✓ Issue with payment for added baggageThis is my first time using the app and as I was checking in I decided to pay for a checked back ahead of time but unfortunately the “pay now button” would not work. I tired closing the application, deleting it, and then reinstalling it but nothing. It was kind of annoying having to fill in my information multiple times only for the pay button not to work at all. This could just have been a glitch on my end or maybe not..Version: 1.5.2
✓ Have to upload new app every time I buy a ticketIt would be helpful, if when someone chooses English, that the entire process be written in English. I have bought two tickets this week and I will choose English, and it continually goes back to Spanish. Which is very frustrating, I have to copy and paste every section into a translation app. Then I have to go back to the app and start the entire process again. Your app has a major glitch, every time I open it, I have to update the app. Even after I update it, and I have to leave the app to translate, what is now in Spanish to the English language. And I have to update the app again, again, and again!.Version: 2.0.0
✓ Needs ImprovementsWhen my language is set to English through the app settings, my notifications and pop ups in the app (like the one asking me to leave a review) are in Spanish. The load times of various pages of the app are also very slow - but I see this on the desktop site as well..Version: 2.12.2
✓ GoodGood.Version: 2.10.0
✓ Terrible, but improvingTerrible but an improvement. Can't tell you how many times this app haz just froze or given you error codes, or just won't comete payment after you have just gone through the entire booking process inky to have to call an agent to book flight vis phone. Especially during time crunch where you need to make a quick reservation..Version: 2.1.1
✓ Love Viva! HATE their terrible App…Viva is good, I don’t have any issues with the service of the company (no more than any other airline). But, their app is terrible!!! Half the time it doesn’t even open, it just keeps hanging at the green VivaAerobus entry screen forever. When it works, it works well. But the problem is the majority time the app simply does not work or go past the loading screen. Build your apps in-house Viva! And please get a better mobile engineering group to own it. Like, it’s March 2023 and their copyright stilllll says 2022!! Get it together Viva!!.Version: 2.1.1
✓ Useless airline appThe good: it’s easy to navigate The bad: inaccurate and doesn’t update We flew to Mexico with a layover in Mexico City when arriving and departing. Each time the flight was delayed (one of them for over two hours) and each time the app gave a status of “On Time”. The app also didn’t list the correct gates and didn’t change the gate number when there was a change. It also listed the wrong terminals..Version: 1.0.19
✓ Has some bugs but serves the purposeIt is ok (iOS) you can add the boarding pass to your wallet and use it at the airport. The problem that I found is that there are some incompatibilities with cards issued in other countries. For example trying to add the postcode is impossible for me and I couldn’t pay with my card because you can only type numbers and my postcode has letters as well. Also quite a few times gets like stuck on one section and you can’t go back, had to close and open several times to reboot it. But if you have a Mexican or USA card should work fine..Version: 1.9.0
✓ Works on iPad. But would not let me check in on iPhoneAlso asks me to review the app when I am trying to check in, so not amused.Version: 2.1.1
✓ Terrible Airline, App, etcThis has to be one of the worst airlines I’ve ever flown and I’ve flown all over the world. It starts before you even reach the airport, their app never works so you end up unable to check in and have to wait in line even if you’re not checking a bag. The wait time is always at least 30 minutes. Every flight is late, and you end up waiting 20-30 minutes to get to the gate when landing in the destination. Overall you end up wasting an hour or more almost every trip compared to other airlines. There are usually comparable prices with other airlines so I recommend choosing any other flight unless you have no option..Version: 1.6.0
✓ TerribleAlthough it says it can be used to check in, it essentially can’t be, as it’s neither possible to select seats nor to check in without selecting seats. So the app is useless..Version: 1.0.19
✓ Very badCould not use voucher for payment in dollars even though I paid original transaction, which I cancelled and received a voucher for, in dollars. Would not accept my credit card for a balance in pesos after redeeming my voucher. Struggled with this app and website for 4 days. Very poor customer service on 800 number as well. No one is consistent in their support. Horrible! Horrible! Nightmare. Paid way too much for my reservation because of this problem..Version: 2.1.1
✓ What happened with multi destination?Great but on the recent upgrade the multi destination when booking disappeared. What’s up with that? Even on the website it’s gone. Please bring it back! It’s annoying to have to book it separately!! Also ever since recent updates of like 2 weeks, the app constantly crashes or takes forever. HELP!!.Version: 2.1.1
✓ Would be nice to have a English optionWould be nice to have a English translation option. The seats they selected weren’t together even though we booked together and lots of open seats available.Version: 1.9.0
✓ Viva Aerobus- scammersIn April, I replenished my account through viva cash, which never appeared there. support just ignored this situation! in the end, I had to replenish again and redeem tickets at an insane cost. After contacting PROFECO, a month later, the money appeared on my account, but they refused to return it to my credit card. They don't answer emails anymore! But what is most interesting: today I went to check the balance of viva cash and it is equal to 0! My money is gone again! I don't have enough words to describe the disgusting behavior of Vivaaerobus! This is Viva's mistake, for which I paid a huge amount of money!!!.Version: 2.4.2
✓ MalaNo me deja cargar vuelos ni tampoco me deja crear mi cuenta es por eso que no la recomiendo.Version: 1.6.0
✓ Very bad (Scam company)Couldn’t check in for my flight normally from my email one day before, downloaded the app and couldn’t do it either. (Said my boarding pass was going to be at airport). Got to airport 1:40 min before my national flight and they had overbooked all flights and had nothing else for us to “buy”. Because they said we lost our initial flight by not being 2 hrs before. (Even though the flight was delayed 35 min). This is a complete scam I would strongly suggest against this company..Version: 1.0.19
✓ Terrible airline & app to avoid if at all possibleThis ‘budget’ airline excels and adding charges and inconveniences. Don’t be fooled by the fictitious and deceptive published fares. And, avoid my mistake by reading all the fine print VERY closely. Their web site pushed a ticket i mistakenly confirmed resulted in my paying 3x the published fare I originally purchased to ultimately arrive much later than needed for a business trip. This included their forcing me to buy a premium seat that I never wanted. To resolve their booking mistake, they did not allow me to make correction via web site or app. I spent 3x more time, 6 hours, on the phone waiting to speak w customer service representatives to correct their mistake than the actual time on the flight. I had to call more than 5 times to start anew w their call center rep because when we were approaching a solution, the phone line ‘mysteriously’ disconnected repeatedly! So i had to start over w online waits as much as 1 hour to speak w a rep. The app follows the attitude of the company to focus on upselling while not attending to basic service like using the app to inform of gate arrival/departure or updates on flight status. I will be deleting the app as they had obliged me to download it to board the plane. In closing, this is a terrible airline that I recommend avoiding if at all possible..Version: 2.7.4
✓ AerobusIr they would make this app so u can make changes without having to call customer service it would be great but for the things that don’t matter u can make changes but the things you really need to adjust or fix you still have to call customer service that’s why it only got 3 stars for the app , hopefully they can fix so we can do the changes ourselves then it’s definitely a 5 start app ...Version: 2.7.4
✓ App keeps crashingThe only way to document and pay for luggage is through the app or at the airport where your charged crazy fees. The app keeps crashing everytime I keep adding baggage. I used the website and it does not give me the option through there. I am forced to pay at the airport where they charge you ridiculous amount. I’m pretty mad with this experience..Version: 2.9.4
🙂 Viva Aerobus: Fly! Positive Reviews
Viva Aerobus: Fly! works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Viva Aerobus: Fly!.
⛔ Viva Aerobus: Fly! Problems
