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- 4+CONTENT RATING
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Bojangles Restaurant App Complaints & User Negative Comments 2024
Bojangles Restaurant app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bojangles Restaurant? Can you share your negative thoughts about bojangles restaurant?
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Bojangles Restaurant for Negative User Reviews
✓ DisappointedI do not recommend this app. Difficult to customize and lacks many of the features other restaurant apps have. I place an order on the app for a salad that I’ve gotten several times in the past and paid for my purchase. As I was leaving to get it I received a phone call from the restaurant saying they no longer serve salads. I searched through the app trying to find a way to cancel my order but didn’t find it. The store said they couldn’t cancel the order or refund my money. I did send a comment through the app requesting a refund and a call back but I’ve received neither. I’ve also gone online and placed another comment still I’ve gotten no response. I hoped that maybe the purchase wouldn’t post but it has and I’m now out $8.09! I’m beginning to wonder if they will ever respond or refund my money. The app should at the very least have a way to cancel an order. It would also be nice if you couldn’t order items that aren’t available at a particular location. I’m ditching the app and if I don’t get a refund I’ve eaten at BoJangle’s for the last time!.Version: 2.3.82
✓ Cannot login after updateUpdated app to latest version & now cannot login. I have tried several times. Message says “there was an error logging you in. The error has been logged”. Tried using forgot password. When I enter email to reset, message says “undefined”. I have an iPhone 11 so should not be an issue to update. Also, received by email 2 sets of coupons 2 different times in the last month. Not valid in locations in my state of KY or surrounding states of TN or AL. As with other reviews, customer service was useless. I contacted them asking what states coupons were valid, no response. Contacted them a second time finally got a response of re-send your request & state a specific location. And know, only valid at participating locations. Again, would like to know what states are the participating locations to use the coupons..Version: 1.4.1
✓ No communication between app & storeThe app said a 15 minute wait & to pick up at the counter. I waited in my car for 10 minutes, but when I tried to go to the counter, the store was closed. So, I went through the long drive-thru. At this point, it had been 20 minutes. The drive-thru said that I needed to wait another 15 minutes because the store does not communicate with the app. In short, NOT using the app would have saved me half the time..Version: 1.0.3
✓ App had an error while processing my order, still took my money!Basically the title. What a headache. I was checking out and something strange happened. The order didn’t seem to go through, but I noticed in my bank account that they had gone ahead and taken money out of my account. Calling the bojangles restaurant didn’t work, and neither did their customer service phone line. I’m immediately deleting the app and never using it again..Version: 1.3.90
✓ Don’t get orders correctI just placed a mobile order and picked it up. I get home and see that the three piece dinner, which is two thighs, and a leg is not what I got. I received a breast and wing. I also ordered a coleslaw and that was not in my bag. It was not part of the meal, I ordered an additional side. This happens way too often and it’s extremely frustrating. I didn’t realize it’s so hard to receive what I ordered..Version: 1.3.92
✓ Cumbersome appI ordered their potato rounds in a family meal, but they weren’t available. I wasn’t able to modify the family meal to replace them with a different side. Instead, I had to delete it and start my order completely over. So the second go around, I ordered double fries, since you get two sides with the meal. But when I went to check out, it kept telling me that I at had to add another side. when I went to add another side, it told me I had already reached the max number of sides, because I had selected two of the french fries. I was unable to order double fries. Instead, I had to choose another side that I didn’t really want. The app makes you order two distinct side items, so it doesn’t work that way if you order in the store. Also, when I created the account, sign up through Apple so I wouldn’t have to type in all my data but the app kept telling me that my phone number was invalid. I ended up having to type in all my data, including my phone number, which is accepted that way. All in all, an annoying experience..Version: 1.4.1
✓ I have never deleted an app so fastThere is nothing positive I can say about the UX of this app. It’s clunky, unintuitive, and virtually useless. (Caveat - specifically for my immediate geographic region). First off, why can’t I see a food menu from the home page? Second, the only option to order is pick up or delivery. Pick up should not be An option if none of the thirty stores around me offer pickup. It’s a waste of my time. There is too much delay in jumping from one menu to another. Why can’t I pay in the app? Monetize the app. Also, the bottom menus are extremely poor. Lastly, put a menu button on the screen to allow for self navigation through the app..Version: 1.0.3
✓ Largely pointless currently.There’s not much of a point in ordering ahead if you’re still required to wait in line since lobbies are closed. Of course, I don’t begrudge them for choosing to keep them closed, it just defeats the purpose of this app. OR if you’re waiting in a 15 minute plus line and the order still isn’t ready, despite being placed 30 minutes prior to arriving at the drive thru window. Also, it seems some things are missing on the menu, and some menu items lack full options, such as being able to Bo Size a combo..Version: 1.0.3
✓ What’s the point?The app is easy to use. Too easy. But since the lobby is closed, you get there and have to wait in the drive thru line for 30 minutes to pick up your food that you already paid for. I do not want to wait for 30 minutes for any “fast” food. I mean, c’mon. Surely there is a way for the restaurant to click a button that would tell the app “oh, by the way, this lobby is closed,” so that you could decide BEFORE you pay that you don’t want to order. Here I am, sitting in this drive-thru for 30 minutes already waiting for my food that had an estimated “ready” time of 5 minutes. But I can’t leave because I already paid and I can’t cancel the order and I’m stuck. Ridiculous!.Version: 2.3.82
✓ Behind the timesI got the app after being told they don’t have Apple Pay. Got the app and there’s nothing in my city/state that has access to online pick up. This Bojangles was just made earlier this summer but seems to be behind the times, it’s 2022 and they don’t have either function. Waited 20 mins for food then have to be told that by the time get to the window. 1 star because I know it’s not the employees fault but don’t give me an app just to look at the menu.Version: 2.3.82
✓ TerribleThis app is terrible. It doesn't give you an order number so if there is a problem you have no number to reference to get a refund. It will let you order items the local store doesn't even sell and it will pop up a small error window that doesn't tell you what the problem is. Then it will charge your credit card and you won't find out what the problem is until you get to the store and they have to ask you what else you want cause they don't have that and then you have to wait for them to fix something else..Version: 2.3.2
✓ MenuI ordered breakfast and I wanted to add a biscuit but you can’t just order a plain biscuit which is odd. So I had to choose an egg and cheese and take the egg and cheese off so I probably got charged for it. Also, I ordered from my phone but my husband picked it up and it didn’t allow for me to say I’m here and enter the number, so he had to go in. Every restaurant with an app should just follow Chick-fil-A’s app and all would be work well!.Version: 1.0.5
✓ Mobile orderMy husband and I placed separate mobile orders at this Bojangles. This was our 1st time here and most likely our last! The app said to pick up inside or through the drive thru. We went through the drive thru to pick up our orders and were told that we have to come inside. We explained that the app states to pick up inside or through the drive thru. The employee said her manager said we had to come inside so they could see confirmation of orders. So we went inside and stood in line to show confirmation emails and Dana the manager was very rude and said she only had my husbands slip and not mine. I showed her my email and she insisted she couldn’t do the order without the slip that was supposed to print out for her. She was very rude and continued to embarrass us in front of several employees and customers! She finally had the sandwich made, and handed it to me without a thank you, or apology. It was not our fault the slip did not print out! Needless to say this was not a good first experience at this Bojangles!!.Version: 2.3.86
✓ So glad I downloaded so I may deleteAfter being inundated with download this app for a free original chicken sandwich on my tv I download. Not only is it not free in the app, there’s no mention of this hidden deal. What is obvious is that you raised the price of the original from 3.99 to 4.99. Now, I hate lettuce on a warm sandwich but to see that you charge for it as an add on was all I needed to see. Delete and stop going to your restaurant. ✌🏼.Version: 2.2
✓ Put my town on the map!!!!Writing to whom it may concern, Creedmoor, NC I love love love Bojangles… but unfortunately I can never redeem my offers bc pickup isn’t available ANYWHERE close to where I live or work. Every Bojangles location should have the opportunity to use these rewards. Especially with gas prices like they are! Nor can I pickup dinner for my family and bring it home bc it would be cold even if I used my hot bags. This I know bc I’m a top DoorDasher with one of the highest ratings. Which gives me top priority on orders. I’m also a Spark delivery driver delivering for Walmart, Sam’s Club & Advance Auto Parts stores. I would greatly appreciate it if this could be fixed so I could sit down in my home and eat dinner with my family and friends. Thank you in advance!!! Very loyal customer since 1993, Janell Creedmoor, NC *** Durham, NC Roxboro, NC Henderson, NC.Version: 2.3.2
✓ Management needs to be watchingWalked in to the store several employees in the store, no one acknowledged us. While we ordered on line, I would think one would at least be acknowledged. Another customer came in behind me to order, she wasn't acknowledged either. One of the employee (who appeared to be the only one working) commented "I don't understand why everyone is going in break. customers waiting". Finally another person came from back in the kitchen & said something to the abv employee & this employee told her she just needed some help on the line. The person walked over & took the customers order that came in after me. The employee (one that was working) asked did we have a door dash, and I said no we did our orders on line. My husbands order was behind the counter, but mine was still on the printer. Sad that so many employees can be on the clock & only a select few working..Version: 2.3.86
✓ Why do you even have the app?Online ordering for pickup is only available at one location in Raleigh. I’m in fuquay which is a pretty busy area so you’d think that it would be an option. I see them in the location doing some form of mobile orders (maybe door dash?) but the rewards are pointless if I can’t even use them unless I’m near that ONE location. I have a big family so I feel like it’s better for me and the workers if I can place it ahead of time..Version: 2.3.86
✓ App is BrokenFirst, I didn’t receive a free chicken sandwich for downloading the app. Second, even if I did I wouldn’t be able to select a store to order it from for pick up or delivery. After selecting a store to pick up from a tab pops up that says “How would you like to pick up?” And that’s it, that’s all it says, there’s no options to choose from and I cannot progress further than that. Terrible app. Bojangles, if you’re not going to maintain your app and make sure it’s working properly then why even offer an app?.Version: 1.3.90
✓ Could not load shopping basketI just get the could not load shopping basket error over and over (with an unhelpful “try again” button) with no explanation what’s wrong. After I try again, if it still fails, I need more info, not an infinite loop. When it used to work, bizarrely, the checkin feature IS IN YOUR EMAIL, not in the app. I sat for a while in the pick-up spot before finally checking email. Even then, after checking in via the emailed link, it took longer for someone to come out and check that I was an online order (not to give me food; just to see if I ordered online) than it took for two other cars to order and get food from the drive-in. Not a well-oiled machine… yet?.Version: 1.0.6
✓ Wow you pay more on the appWow little did I know you pay more on the app the. You do in person my usually order only cost me 11 dollars and change after tax now in the app I’m paying 13 plus change wow plus you don’t get a lot of offers I thought this would be worth it. Plus they don’t bring it to your car you have to go through the drive through and seems they like to keep the inside closed talk about fastest way to order.Version: 1.3.91
✓ A service fee to useI think I was just charged a 55 cent ‘service fee’ to type my own order in the app as I waited in the drive through line instead of using the microphone to place my order. There is no reason to use this app. Unless you want to just give Bojangles an Avenue to market to you. It increases cost of each order, requires you to manually input your order, and saves no time..Version: 2.3.0
✓ No order, No customer service.I placed an order through this app. There was a mistake with my order at the pickup, so I canceled it at the window because I couldn’t wait for the store to remake my food. I have attempted to get my refund three times through the customer support email in the app. I have been waiting over a week for a reply, and have received no communications from them. I will be calling police for assistance and leaving this review here until I am contacted by someone who can help me. I don’t know what else to do..Version: 1.3.94
✓ Charging a fee to orderI give this app one star. Not only have I had bad experiences ordering in the past, but now they were trying to charge me a 50 cents fee to place the order using the app. I’m saving you guys the time and energy of having to take my order and you have the nerve to charge me a fee to place it using my phone! I’ll go to one of the many other fast food places that have better rewards in place and never charge me extra to order using my phone..Version: 2.3.86
✓ Just because everyone else has an app doesnt mean you need onePlaced my order through the app, it took my money no problem. I show up to the restaurant and my ticket is just, not coming through. The manager explains this is a known issue and that it might just not show up. That’s 20$ i can’t even get a refund on! They took pity on me and made my order anyway… but I don’t understand why you would even bother having an app that has such a big problem. That’s a pretty big gamble. Serves me right, I should have suspected something would go wrong when the UI was so clunky. Don’t risk it, just order at the store..Version: 2.3.0
✓ It’s not the easiest app to maneuver.I really like everything about this app with the exception of maneuvering through it. Checking out can be a little bit of a hassle because you don’t know exactly where all the options are. I think you have to hit a drop-down menu, and then the options will appear, otherwise it looks good, nicely designed. I just wish it was a little bit more easier to order online..Version: 1.3.94
✓ Definitely needs to be fixedVisually great looking app, but there’s a few issues that makes the app useless. For starters I can’t login. I put my information in and it just goes to a blank white screen every time. If I try to sign in a different way using Apple it still won’t let me sign in. This app is very very buggy and I wish it would be fixed since Bojangles is one of my favorite places and I go there on the way to work a couple times a week.Version: 1.0.3
✓ Need new functionality in the appI have been able to place and complete two orders. I have attempted to place orders 5 other times with no success. I’m assuming not all locations accept mobile orders but the app needs to indicate that. I spent all this time trying to place an order and it was for nothing. I have also had coupons on the app and could not use for reasons unknown to me. I was able to edit my sandwich for the two orders I could complete. I was not able to edit my sandwich today..Version: 2.2
✓ I got charged a “pick up” feeI ordered using the mobile app, and when looking at my receipt saw I had been charged a $0.50 “pickup” fee. What a rip off. If I had gone in and ordered at the counter, no such fee, but I order online and I get charged a fee? Does that make any sense? And the old app was much better - you could earn rewards and the layout was much better. I only use this for the freebies they give every so often - why should I use the app if they are going to charge me a fee?.Version: 2.3.85
✓ LOGIC LOOP OF DEATH!I was happy to see an app for Bojangles since I have gotten used to ordering and picking up upon arrival. I downloaded the app and thought I would try it out while sitting I. The the parking lot of the restaurant (Donelson Pike Nashville TN). I registered and pressed the the “start an order” and when it asked for location, I typed in Nashville, and an error appeared. I switched to Curbside and it told me that Curbside was not available at this location and would I like to in store. I said yes and again got an error saying there were no stores at my location. The LOGIC LOOP OF DEATH!.Version: 1.0.2
✓ Disappointed in appDownloaded this app because I wanted a way to order a meal and use the drive thru. The issue is that the full menu is not available and it’s either curbside or go in. Needs work to be useful. Love Bojangles and the food is good. With Covid I understand that you want to keep your employees safe. If you have no fever and use a mask and a drive thru it should be safe. Also need the option for drive thru since depending on the area in store pickup isn’t available..Version: 1.0.5
✓ Pretty disappointedI have 10 Bojangles within 10 miles of where I live in Raleigh, NC. None of them are “accepting orders at this time” (at4:25pm) Did I download this app too early?? Aren’t any of them utilizing this feature yet? I can’t even use the app to look at specials the stores might have or even prices. Pretty disappointed. Oh…and I hate the fact that I have to select a location as a “favorite” before it even lets me try to order something from there…not that that’s working..Version: 1.0.4
✓ App usage is disjointed and no Apple PaySelecting sides and drinks could be done better. Also the lack of Apple Pay just doesn’t make sense. Also, for what it’s worth, make sure your Bojangles’ dining room is open. Otherwise this app doesn’t get you anything - you wait in the drive through line like everyone else while your food gets cold..Version: 2.3.2
✓ If I could place negative star I wouldI placed my first ever order at College Drive in Dalton Ga about 5:30 pm yesterday to pickup at 7:15. I arrived and checked in through the app. I waited about 5 minutes and went in and they didn’t know about my order. A clerk plugged in a monitor behind a counter and ask my name and they found it. But they didn’t have any chicken cooked. I asked for a refund so I could go somewhere else and there was no way to get a refund from the app. I ended up waiting a full 45 minutes to get my order filled then got home and all the sides were wrong. I have deleted this app.Version: 2.3.2
✓ Free Sandwich app didn’t workFree sandwich app didn’t work. I paid full price through the app. As I sat in the restaurant trying to figure out what did not work, I tried again. This time it worked. That said restaurant service was terrible. Sweet tea was in the unsweetened container and sweet was in the unsweetened. I let the staff know at about 6:45pm… they said it had been like that all day. Hmmm 1 container of tea lasted an entire day in the restaurant? Service was also slow and the AC was not working and seemingly not working for a while..Version: 2.2
✓ Useless, depending on online orderingUnless the Bo’s in your area offer online ordering, this app ONLY provides locations and hours—which can be found through any search engine or mapping application. Further, it is not clear that online ordering is unavailable for restaurants in the search list within the app. App functions as intended, but lack of universal online ordering renders it of little benefit..Version: 1.0.3
✓ Useless appI’ve used this app twice and both times the restaurant didn’t have the order and I had to wait over 20 mins to get the food. The second time I used it the restaurant didn’t even have curbside but the app let me choose curbside and they got an attitude with me like I was supposed to know that smh. The first experience was horrible I figured maybe it was a fluke so I would use it one more time just to see and it was even worse. I would not recommend using this app just go to the restaurant and order the food..Version: 2.2
✓ Doesn’t retain order historyIf you use another app after completing and paying for an order, but before checking in for a curbside pickup, the app resets and no longer displays the check-in button. It also doesn’t save past orders in the Order History area, even the next day or week later. Both of these issue occurred although I do have an account signed in. Fortunately the receipt includes a check-in link, so if you do have a login and a registered email to receive it at, you still can. But I would not risk it otherwise..Version: 2.2
✓ Worst AppI can never place an order. There’s no way to select anything at the “how would you like to pickup?” There’s no choices for the locations near me. Other locations show inside or curbside (something like that). I’ve uninstalled and reinstalled the app. Always the same thing. I’ve had nothing but problems with this crazy app. The developers never reply to criticisms OR fix the problems. This app should be removed from the App Store since it doesn’t actually serve a purpose..Version: 1.3.94
✓ Can’t registerI’ve tried everything I can think of to work around the problem, but nothing works. I can use the app, navigating around the menus and adding food to order works just fine. I am however completely unable to create an account to actually order the food. Quick sign up with Google or Apple prompts me to enter a valid phone number when I enter my phone number even after completing the text verification. The regular signup form prompts me with an alert message with no informational text whatsoever. I can’t sign up for an account. idk.Version: 1.3.94
🙂 Bojangles Restaurant Positive Reviews
Bojangles Restaurant works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bojangles Restaurant.
⛔ Bojangles Restaurant Problems
