- 89.0LEGITIMACY SCORE
- 92.5SAFETY SCORE
- 17+CONTENT RATING
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Gopuff - Food & Drink Delivery App Complaints & User Negative Comments 2024
Gopuff - Food & Drink Delivery app received 65 complaints, negative comments and reviews by users. Have you ever had a bad experience using Gopuff - Food & Drink Delivery? Can you share your negative thoughts about gopuff - food & drink delivery?
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Gopuff - Food & Drink Delivery for Negative User Reviews
✓ Service poor. Lost money because of an order.The reason for the poor rating is as follows: I placed an order as usual. When the driver arrived he called me and I told him I would meet him in the car park in 2 minutes. I get to the car park and check the app, it said my order was delivered. I made multiple attempts to connect to the driver but he was in co operative and he had given my order to someone else. When I complained the support team said that the driver gave it to me and checked my ID. I have asked for proof of this in photo form. I will update this review if i have made a mistake, likewise if I have not..Version: 4.11.1
✓ Almost PerfectI really like this app. They’re speedy, priced decent and I love the rewards initiatives. The absolute worst thing they’ve done is not let you see what coupons you have or let you pick which one you’d like to use!!! I should have a £10 referral still to use, but as I’ve won £5 off it automatically applies that instead. How useless is that. It also gave no direction on how the 10£ referral could be used (when you hit £20). They really need to fix this, it feels sneaky of them which is putting me off.Version: 8.0.0
✓ Customer service??I had an account for a while and used it here and there only when I needed groceries and couldn’t go out, the beginning of the month I used the 14 day free trial of Fam, forgot about it and deleted GoPuff because I no longer needed it. When it tried to charge me once the free trial was up, I contacted customer support because for one I no longer needed it, no longer had the app, and I also genuinely didn’t have the money. I contacted customer service to cancel it (couldn’t cancel through the app) and the person told me they couldn’t cancel it because it was “past due” even though it was 30 minutes after the subscription tried to charge me. I told them I no longer used it and they literally ARGUED with me on why I needed to keep it because I used it earlier in the month and got no delivery fee. They also said it was a “good deal” which I agree with, but there is no reason a customer support agent should be arguing with me about whether I should or should not keep a subscription I no longer use OR assuming I have the means to pay for a subscription. I ended the chat and started a new one and the next agent cancelled my subscription with no problem. Train these guys not to be like this..Version: 4.17.0
✓ 👎🏾I am a freshman in college and I thought this app was a great idea until I actually downloaded it. If this app was made for college students to buy snacks, the snacks on the app should be in bulk. What college student buys one to two bags of chips at a time? If we do that we would run out of food way too quick and would just have to order more in maybe a day or two. When I was ready to have some food items and other things delivered, I checked this app out and found myself disappointed that they only allow you to buy singular items for the most part. After I left this app, I found that Walmart has a delivery service, so I used that app instead because Walmart is a huge supermarket that has anything that anyone needs. It is a taxing $8 delivery, but I think it is very worth it if you buy enough snacks/groceries to last you months, or even an entire semester. I do however like the idea of gopuff offering items such as toiletries, household goods, etc; but Walmart does it better. I’d say if you are in college, or even anyone who wants to have items like these delivered, Walmart does it better..Version: 3.7.0
✓ FailCan’t register Won’t even load It’s a sad day.Version: 9.4.0
✓ RubbishHeard good things, Ordered a decent amount of stuff at about 9pm, including food and vapes etc, all food was there. None of the vapes ordered were, was very obvious that the driver couldn’t be bothered to go to a different store to get them. Don’t advertise if you’re not going to deliver. Not to mention my entire order nearly ended up at a different address because the driver was down a completely different street just a house with the same door number, texting me telling me to come to the door when he wasn’t even here. Was told I wouldn’t be given a refund either as apparently there was stock in the store… disgusting when it’s the drivers error. Had to shout the driver out of a window when I saw him with the bag to call him over to the correct house which was also correct on the order on the app..Version: 4.11.3
✓ Go Puff and UberEats are horrible.See above. These are both horrible..Version: 9.33.0
✓ Bring It To CanadaPlease Bring this to Canada.Version: 3.9.17
✓ So many problems now. Used to be great.Extremely rude customer service. Orders get forgotten. Drivers show up almost two hours late. Now, even though the checkout page has an option for “contact-less delivery, leave outside door,” they refuse to and argue with you. On more than one occasion, they have just left with my order without canceling it until I called customer service, and was told 3-5 day refund and that they’d figure out about the contactless delivery option, since it’s regional. It should be standard. Every other delivery app has this and I’ve never had problems. Not to mention their selection is insanely limited to begin with, and then over half of the items are consistently out of stock for days. And I mean regular groceries, not like hand sanitizer and toilet paper back in April 2020. They are also egregiously overpriced (paid $6 for a bottle of Tums expecting the usual size and got a miniature that came with EIGHT tums.” I paid the extra in the past because the sheer convenience made up for it. Now it’s like i’m paying for literally substandard products and twice their cost and awful customer service. Stick with instacart and postmates. GoPuff does not have their act together..Version: 3.16.0
✓ Would not recommendUsed a few times and the delivery is always slow and takes longer than stated. Last time I used the order was accepted and money put on hold on my card. 50 minutes later order was cancelled by gopuff , with no notification to me, and a notice on app that deliveries will start at 9am which is no use to me when the order was made at 1am. Their customer service is useless and no help at all. The only way of contact is by email unless you want to pay to call the USA. They are happy to take the money from the U.K. public but not to pay for any customer service that we can talk to so the problem can be sorted. The response from email was useless, telling me the order had been cancelled by the store so they could not do anything about it. They was no sorry or explanation. Was also told my money would be refunded in 5-7 working days. So for an order they cancelled I still had to pay for and then wait for my money to be returned. I will definitely not recommend or use this company again..Version: 9.1.0
✓ Been using goPuff for a bit less than a year now, will stop using in 2020.To start off with ive spent a lot of money on this app in the pass year. I’m a very lazy person who gets specific cravings at night and I don’t own a car so this was perfect for me. And since I work a job where I get a lot in cash tips, it was super convient for me to use this instead of trekking to the store even with the slight overcharge for everything. But now I feel like the quality of these things are going down and I can’t see myself using it anymore once my goPuff fam ends in January. The puff points which used to get you stuff like free ice cream or dog toys is now switched to getting you up to a 20% discount on your order. That was when I first knew I was no longer going be using this app anymore, as well as them no longer accepting cash in 2020. The fact that they accepted cash made them a preferred between my friends and I just because of the nature of our jobs. Now with all that I’d rather just walk the half mile to my nearest corner store and call it a day..Version: 3.9.16
✓ Be careful/may lose some business!I had been using goPuff on and off for a good couple of months! I can admit they are pretty darn quick to deliver! But despite their quickness, them switching off the ability to pay with cash is very risky and may actually lose some business! I do happen to own a debit card, but let’s say there’s no money on it, but I happen to have cash, now what? They just lost business right there bc they won’t accept paper money! I know I gave this a 3 star review, as a matter of fact I would’ve gave it a full 5 star bc it’s service is... or was wonderful, but for every sentence I type, I’m removing a star! They claim it’s better and safer for their employees, and in a sense I can sorta see that, but I’m sorry, until they enable the ability to pay with cash again I may not use this service! Great service 👍🏼! Horrible decision making 👎🏼! Hear me out GoPuff! There are a lot of people out there who probably only paid in cash, now you just lot what seems like a small percentage, but is actually a big number of customers! Plz reconsider! Some people only use cash! Or proceed at your own risk..Version: 3.9.16
✓ Bit dodgyLook at the reviews on trustpilot. My order arrived tonight but 4-5 mins after saying it had been delivered. Only happened to see my rider after shouting him down. Not sure about their methods, the order was correct but I bet if I hadn’t seen him and shouted, that delivery would have checked in at the gps location and either been returned to the depo or kept by the rider. By the online reviews it’s impossible to get a refund. I tracked the rider the whole way and it disappeared at least half a mile from my location. Not sure I trust them..Version: 4.10.0
✓ Will cancel membershipThis was a brilliant delivery service!!!! The drivers are very nice and delivery is fast!! The products come in good condition and quality. But as another person stated it gets worse by the week. For me it was the following: FAM membership exploded from £1.79 to £5.49 without giving me notice. Even paying FAM you have to pay £1.99 small delivery fees for deliveries under £10. Now I ordered above £10 and payed small delivery fee of £0.99. I can imagine that delivery can’t be free forever but charging more (and more) without notice is another story :/.Version: 8.4.0
✓ New annoying “small order fee”It was nice since I joined a long time ago. I preferred this app over another app I stopped using a long time ago because they had a minimum spend policy and started upping their delivery prices too. But now I see there’s a new “small order fee” on GoPuffs too if spending under £10. It was so simple before to get a few things without breaking the bank. But for this reason I’m getting put off using GoPuffs and would rather just walk it to the shops or use a different app which doesn’t have all this faff..Version: 7.4.0
✓ Fine enough, but be carefulI’ve been using this app for sometime now and usually the service is fine. This last order, there was a “network error” on the app and I ended up getting charged for 2 orders that the app said never went through. I called their help center told me it’d take 48 hours to get my money back. It’s been 5 days so I called again and was told that I’d have to call my bank to get the charges off my account. The bank said I’ll have to wait another 5 days to get my money back. Least to say this entire experience has been more frustrating than what it was worth. If you get that kind of error, be sure to wait a while before trying again and expect to be out of your money for up to 2 weeks. Especially since you can’t get anything off this app for less than 15 to 20 bucks minimum (with all the extra fees). I’ll be deleting my account and will be going to the store myself from now on. What a waste of my time, money, and energy..Version: 3.26.0
✓ I PAID $40 FOR NOTHINGOrdered a couple of drinks(alcoholic) and the typical process is you receive a confirmation text, then a courtesy call from the driver that they’re on the way, and sometimes another call when they arrive outside because they have to personally hand them to you AND scan your ID since they’re handing over alcohol to you. You’d think because you’ve ordered plenty times before its be the same process, but no. I ordered some beer and was told they’d deliver my order by a certain time. No biggie, I can wait. But as the time was approaching and they was no heads up on the drivers end, I chose to open the app and track their distance. They were on the way it said. Waited and waited, even 20 minutes past the time they gave, and the driver was still “on the way”. I had no number to reach the driver. I had to just accept the cancellation of my order I emailed Gopuff about the entire situation only to be surprised by their response. In a condensed version they said: we asked the driver and you couldn’t provide an ID so the order was cancelled. I even have screen shots of my call logs and texts. I tried going back onto the app to see if there was another method to get help, and they disabled my account. Doesn’t seem like they care about referrals. I’ll start telling all the people I referred to begin deleting Gopuff from their phone. If you can’t take care of your customers, you don’t deserve new ones. So in short I was charged for nothing.Version: 3.21.0
✓ ShockedThis has to be the most understaffed job in all of America. The wait times make no sense at all. I go into the app and it says 27-45 delivery time. Considering the track record that I’ve had with Gopuff this is pretty good. I’m also not in dire need of these items so waiting a little, yea I don’t mind. I do mind though being told my order is being delayed 60+ mins not even 10 mins after my order is placed. This isn’t the first time I’ve had this experience with Gopuff but it will surely be my last. I’ve ordered ice cream from here and (that’s almost 7 freaking dollars) buy the time it gets to me its melted. If I wanted strawberry milk I would have ordered it. The wait times are just disrespectful, especially when the app is so heavily advertised as being “convenient” and “quick”. You think waiting a hour and half for a pint of ice cream and a 20 oz soda is quick and convenient Gopuff. Save yourself the headache and look somewhere else. The wait times paired with the pricing of items mixed with the terrible customer service is just not worth it..Version: 8.1.0
✓ App needs a big change implemented, tired of awful serviceUsed to be a big fan of this app, but the quality is getting worse and worse as time goes by. that goes for the workers, the app itself, the drivers, customer service, AND delivery services? before the orders used to get here 15-20 mins after ordering, which was REALLY helpful as im someone whos lucky enough to go out and get things i need from stores. i currently have the worst food poisoning of my life, i havent eaten in 3 days, have not kept water for 2. i ordered nausea medicine, and clear soda because i genuinely CAN NOT get off of my knees. the order said it would be here in 20 mins, as SOON as i pressed order, it changed. to 2 HOURS. im sick NOW, not sick in two hours. im so close to bawling out of anger and desparation, i have NO ONE to get me any medicine nor take care of me, it was 10pm when i ordered, its currently about to be 11:30 and as time goes on the suggested time keeps changing. before it used to allow you to see which items are unavailable, now yall just take our money and leave the delivery at the door with 2 of 5 items we ordered, no information about ANYTHING. not able to contact driver directly, not able to get ANY kind of support or empathy from anyone who works there. so sick of getting treated like trash, when all i want is to FEEL BETTER.Version: 8.1.0
✓ Great concept, many issuesI've been using gopuff for a few years now, and many aspects have gone downhill. First off, the ads to join fam are RELENTLESS. I've accidentally signed up and had to contact support twice now- there's a prompt you're forced to click through directly before checking out, and with a single misplaced tap you've been charged for a subscription. The delivery times are often great, but in the past few months I've had several orders take hours to arrive and customer support refuse to do anything about it. Not to mention the "multiple deliveries" addition. I've ordered frozen food that's arrived completely melted or thawed due to these prior multiple stops, and very frequently I'll see the driver on the map drive right by my house to do another delivery first. There's a pretty good selection of items, but for a company called "gopuff" they have an incredibly limited stock of vape juice/supplies/parts. Other items are often out of stock for weeks at a time. The minimum cart fee as well as the various other fees seem to change incredibly frequently. I swear I remember gopuff being 24hr, but relatively often over the past few months I'll go to place and order and they'll be closed- completely randomly. Lastly, the points reward system is a total joke. The amount of money you need to spend before you can redeem anything actually *useful* is just not worth it. Convenient in a pinch, or if you've got time to spare. Sad to see gopuff go downhill :(.Version: 4.5.0
✓ False advertising/Complete waste of timeThis app is such a joke. With the false advertising shown for offering alcohol and everything else available to users, in reality it’s only offered to like 3 cities all throughout America. A complete waste of time signing up and giving away all my personal information for them to sell. They don’t even tell you where they are able to deliver to before signing up, you have to put in your address to find out. This app is a disgusting information leach. In order to sign up which is a waste of time because you’re not going to be able to buy alcohol anywhere anyway (unless you’re in the 3 major cities they deliver it to) you must give away all your personal info. Including phone number, email address, the right to see and download all your google account email addresses, see and download your exact date of birth, see and download your street address, see and download your personal phone numbers. After ALL of this, then the app will tell you if they’re able to deliver to you. Such a disgusting terrible app. I don’t see why this app would deserve anything more than 2 stars with such terrible lies it says. ALCOHOL IS IN THE NAME OF THIS APP! And it only delivers alcohol to 3 cities! What is this! Worst app ever!.Version: 3.21.0
✓ I used to love this app but its gone downhillAre used to use this app all the time as it was very quick for delivery and even offered discounts. If it didn’t get delivered in the time it said my last three orders have taken over an hour and a half with the last one taking 2 hours+ for two things of juice…. I contacted customer service to try to cancel my order so that I could just go through another app as I have a sick child at home and cannot leave to go get the juice. I chose priority delivery yet somehow it wasnt marked on their end so that meant I had to wait 2+ hours? I could have walked to the store and back in that amount of time… the best the customer service could do was give me a $5 credit (to my $35 order) that expires in 30 days… why would I ever want to use this app again when it consistently takes over an hour to be delivered and they don’t notify you when you order that it’s gonna take that long they tell you it will only take 20 minutes and then just keep pushing the time back until it’s been almost 2 hours and then they tell you you can’t cancel your order. So sad because I used to love this app but im better off using the 7/11 app at this point..Version: 9.1.0
✓ What a wasteThe very reason I downloaded it was because of the offer “pintme” but it didn’t work. It showed it was invalid. A scam.Version: 3.9.12
✓ More locations???Every time I open this app it’s never in my location I check pretty much every month but nothing and I couldn’t find information on where you guys are starting at/locations.Version: 3.3.10
✓ Very practical however a long term waste of moneyThe practicality and convenience of the app is great. Especially last minute items like flour, water, toilet paper, etc. The amount of items the company has is impressive and it’s even great for last minute snacks. That is where the good ends, the prices are absolutely outrageous for starters. I’ve used go puff for around 4 years now and the drivers have gotten progressively worse, my last 3 orders were dropped somewhere random with pictures not showing the location and when I contact the drivers they typically ignore me. My last order was placed at the wrong apartment, and when I called the driver he just cussed at me and told me good luck. The other massive issue is the “rewards” system: you basically get points for every purchase, but the kicker is that these points end up hurting you more than helping you. For example, you spend 10K points for a measly $5 off, but when you use the $5 off an order it takes you below the order minimum and they tack on an extra $5 which cancels out the discount. It works like that for every “reward” they give you a dollar amount or percent off then turn around and charge you the difference anyway. It’s pathetic..Version: 8.12.0
✓ Fantastic...until recentlyLove this app and have been a long time user, as well as telling everyone I know to download it. Have had a number of delivery driver issues but nothing beyond what you typically run into. Recently, I had an issue with a driver whose tracking location kept changing, marked my order as delivered and nothing was outside my door (no attempt to contact me was made) I contacted GoPuff support and they sent me another order with no issue. I'm pretty patient with this stuff so this was not anything to sweat for me and I was grateful for someone coming out again and delivering my stuff! However, since then gopuff has required me to meet in person and provide a pin to every driver. Right now I have covid and take locking down seriously and it is said my order isn't eligible for contactless delivery. I'm frustrated with this because contactless delivery is a huge plus of the app, I pay for a monthly membership with this app and am not able to access the full benefits that free users can enjoy, and I'm getting a feature taken away because of an issue with the driver, nothing that I could control. Questioning using this app any longer and just switching to UberEats or Doordash that have the same options without these issues..Version: 9.36.0
✓ Excited then disappointedI was stoked to download and try the app but after downloading it wouldn’t even get past entering a postal code and wouldn’t work at all.Version: 2.10.0
✓ Four items missing from a small orderI had not one, but four items missing from a small order, to the point that I thought they were just out of stock and would be refunded. However, after 24 hours passed and I was not notified of any refund I got in touch with customer service, whom then told me as 24 hours had passed I could not be sent the missing items, nor refunded. The order size was small, so I am extremely baffled and concerned with the staff they have picking and packing and missing out four items with a total of £7. I was not delivered my items and was not refunded as 26 hours had passed and their policy is 24 hours to correct THEIR mistake. My first time using the app, and last time..Version: 7.3.0
✓ Used to be a 5 star but prices rise and options taken offThe prices have continued to rise and it is so much more expensive now, AND a significant amount of vegan options especially fridge things have been taken off, so disappointed. This was my previous rating a few months ago: As a vegan this has amazing options for late night delivery! A great frozen and snacks selection, honestly very shocked ! And good home essentials too. Only giving 4/5 instead of 5 because the payment section on the app has glitches sometimes” Also the vegan section disappeared which makes it so much more difficult to find.Version: 4.14.0
✓ SketchyOrdered and got a call almost immediately telling me my order was on the way. 25 minutes pass and I check my app to see delivery status saying it’s already been delivered. I contact the GoPuff location nearby and am told another customer accidentally signed for my order and was told I should get mine in a few minutes. 15 minutes pass and I call back and I’m told there are no other drivers to deliver because they only have one and that he doesn’t know what’s going on with the driver. I get another phone call back from a different guy saying the driver got lost because his GPS wasn’t working and just returned to their warehouse and that he (guy on the phone) would be delivering to me personally. This was 10 minutes ago and I still have no received my order. I’ve been waiting for going on 50 minutes when it was supposed to be less than 15. I was subscribed the the “FAM” feature for $5.95/ month but just canceled that. Don’t waste your time with these losers, just go to the store yourself. The prices of the items are overpriced in the app anyway. That’s why they can afford a $1.95 flat fee..Version: 3.9.12
✓ WROST EVER!So I decided to order from go puff before i decided i was going to order from doordash because theyve got my order right n great customer service but i wanted snacks instead so i ordered go puff ! so im waiting for my order it was 20-32 min n it said delivered but i didnt get my order! so i called them they said theyll give me a reorder so i said okay the lady or whateva was extremely rude and said can u please come downstairs to get ur order with a mean tone but anyway I was okay with that, I went down there no body no where to be found ! Then I called them again they said it was a dude and he knocked but nobody answered! It seemed like I got scammed 😂😂🤷🏾♀️. And I’m only 14 years old just wanted sum snacks it wasn’t that hard and I know how to work it ive gotten DoorDash like I said up there and the good thing abt door dash is they take a picture of where your stuff is being placed and they have a map so u can see where ur driver is at and u can text and call them 😂😂. Anyway I hope I’ll be getting a refund in the 3-5 days 😭🤷🏾♀️ they said they would but u know how that goes 😂😂!.Version: 3.14.2
✓ Maybe I was just unlucky?I like to idea of apps like this, but in execution, it was very poor. I placed an order and it did not come within the delivery window. I contacted support who assured me it was on its way. It did not show up in that delivery period. I contacted support again and they assured me the order was coming. An hour later, I contacted support for a third time and was finally told that two of my items were out of stuck, this they could not complete my order. But the app never communicated any of this. If they had let me know right away, I would have amended my order and replaced the out of stock items with in stock items, but I wasn’t given the chance. They refunded my order finally and issued me $15 in credit to use towards my next purchase, but I will not be ordering from this app or any service like it, this has completely scarred me from using grocery delivery services and I would much rather brave the cold and travel the three blocks to a grocery store than wait over two hours with support who don’t even know what’s going on..Version: 8.9.0
✓ Fun and timelyIt’s refreshing to have the convenience to get that ONE ITEM you forgot from your grocery list, or that late night snack craving and not have to put on pants. Orders are accurate, delivered faster than pizza (go ahead and get the ice cream, it’ll be aight), and really hit the spot when you need something now. Be warned, this is a premium service. Do not expect sale prices or coupons. That 1/2 gallon of milk will cost you six bucks, plus delivery, plus tip, plus taxes. So shop smart. But you will shop often as it is fun, easy to navigate, and oh-so very convenient. What you are paying for is convenience, and that comes at a premium. But it isn’t always convenient… When deliveries are late, there is no recourse. Support is a cyclical bot that just tells you to keep waiting. You never interact with an actual person, and you never get to find out why you’ve been waiting an hour and the order is still in the “being packed” stage. So I’d recommend avoid the app if you require immediacy..Version: 8.18.0
✓ No customer service at all.I did an order for late nights. I made a note on the app NOT to ring the bell, as it was very late and got kids sleeping and yet the delivery came with the guy ringing the bell and waking the entire house up. What kind of a service is that??? I'm paying for full service and didn't get it. When i told the guy why didn't he read the notes, all he said was sorry he didn't. And also had no common sense delivering at someone's house after 11pm being mindful. I did make a complaint on the app and they have not bothered to get back to me with an explanation. If they did, i would have left it as it was. So it leaves me no choice but to get my complaints here on the review. Will not be using this anymore while there are other delivery services available, that does exactly that and will probably employ their delivery driver who can atleast read English.Version: 4.0.4
✓ Horrible ExperienceI’ve been using Gopuff for about a year now and there’s been a few bumps, but it was an otherwise reliable service. I have deleted my account today after having a driver steal my order and then I was disrespected by customer service who insinuated that I was being untruthful. For an almost $30 order, I was only offered LESS THAN HALF of that as a “courtesy” and told Gopuff reserves the right to refuse deliver 24 hours after the order has been placed…which makes no sense bc it’s been less than two hours since this all went down. I explained the situation and how the driver’s “proof” doesn’t make any sense. If the order was delivered to my door, why didn’t they take a photo of the ENTIRE order? Why did they take a closeup photo of ONE item? I tried explaining this to customer service and was told over and over that they “understood” why I was upset, but were siding with the driver. Never using this service again. If you want to be scammed and disrespected, this is the app for you. I hope this app crashes and burns. Extremely unprofessional..Version: 5.1.0
✓ Lack of useful customer supportI was annoyed to suddenly find out that GOPUFF had changed their rewards system out of nowhere and whilst they gave over a month to spend the points, they had changed their rewards to completely different, unappealing rewards. When contacting customer services, they couldn’t help with this problem, and when an order kept cancelling on their end in the past, they weren’t helpful either. Bring back your old rewards if you’re going to suddenly cancel that ongoing part of your app, and get a better customer service!!.Version: 9.25.0
✓ Very Misleading & ExpensiveApparently go puff is supposed to be cheap! Really so paying £2.20 for Alpro soya milk is considered cheap 😡. Erm I don’t think so, I can get much cheaper brands of soya milk for as little as 50p from other supermarkets. Also the selection of dairy free options of other foods such as ice cream, butter are extremely poor. I do not see myself shopping with go puff. This app is great however if you’re a student where you haven’t got dozens of bills to pay. But if you’re living in your own flat or house where you have to pay for everything including home insurance, gas, electricity, water, rent, phone etc AND your disabled, elderly or vulnerable with multiple health conditions. Then forget it, go elsewhere like Farmfoods or Aldi is the best places if you’re on a budget..Version: 8.8.0
✓ Good till i was scammed out of $70There was a sale going on on tequila and they were offering half off even inexpensive bottles of tequila. So I ordered the clase azul which usually cost $120 and my order was on the way. Excited as I was I sat there on my phone and watched as this person got near my house and I was literally standing outside waiting and all of a sudden it was marked delivered. I never received the item and when I contacted customer support, they swore that this person got a signature and I showed my ID. They said the only way the bottle would get released is if the ID matched mine and the signature. I know this is a lie because I’ve had my girlfriend sign for a bottle before and show her ID. I swear to God on my life I never received that bottle. I never signed anything, and I never showed my ID. After contacting customer support twice they refused to give me a refund and they swore up and down that I presented my ID which I did not. I even referred people to it but now I just uninstalled because I’m not gonna get scammed out of $70 and then continue to use your app...Version: 9.35.0
✓ Great during these timesThis app is great if you need somthing out of the blue. They will deliver within a half n hour while also the prices are marked up just as gas station prices. I’ve only had 2 encounters where I was u happy. 1. Them taking over 45 mins to deliver two items and forgot one item. Then I wasn’t allowed a refund smoothly. It was more like a credit for another item. . 2. Some of the delivery drivers are pricks. They’d stop in the middle of the road and cause traffic while getting out of their car to give me my items. I’m very unhappy about this. It’s unreasonable when there is parking available. But all else like I said, it’s very convenient if you wish not to head out of your home. If I can think of another down side, when I see the list of items, many items don’t show the nutritional label on the product. Just the picture of the product itself. This deterred me from purchasing many items due to my keto life style. But all n all a good application..Version: 3.14.3
✓ Buggy appCan’t even sign up. Massive waste of time.Version: 3.29.0
✓ Terrible serviceWhat use to be good service and app has very quickly gone done hill. Drivers don’t deliver to the correct address and policies that defies the purpose of the delivery. Tonight was the last straw. I’ve ordered cold medicine to be left at my door no problem. Tonight I needed to hand over my ID to scan before getting items. Turns out the changed their policy a few months back, which was like pulling teeth from customer service to find out. No warning or pop ups to tell you. Customer service said you ordered an “adult item” I didn’t order alcohol or cigarettes just some medicine you can pick up at the store with no ID. The customer service agent treated me like I was a child and here is $5 to keep using us. This was the last straw, I removed all my payment information, deleted my account and removed the app. What use to be a convient option for small items or not going out when your sick has turned into a hassle. Avoid like the plague!!!! I talked to my sister who tried to order a covid test it wouldn’t allow her to select no contact delivery for a covid test just saying it didn’t qualify. WTH!!!.Version: 9.35.0
✓ Out of Date Food ItemsA pizza on my order was 3 days past it its use buy date!! The ham on it had turned a nasty shade of brown. I can’t believe they don’t check their stock for expired goods. Most of the other items I ordered expired the next day or the day after which meant I would have to consume my £40 worth of groceries within 2 days!! Items are also often damaged as they are not packed well. Poor customer service when contacted. I have cancelled my Fam membership and will return to the supermarkets where I am guaranteed groceries that have lengthier expiry and use buy dates. GoPuff obviously stocks up on items that are about to expire and sell them on to unsuspecting customers. Check out Trust Pilot and read the reviews left there. Shocking reviews!.Version: 8.13.0
✓ AvoidOur order was literally destroyed during delivery. The driver delivered us a bunch of wet bags, broken beer bottle and wet crisps, other items were scattered on the floor along with this mess, all dirty and covered in beer and dirt from the ground. The driver didn’t even apologise and left. We cleaned the mess and connected to the customer service, they told us that our proof pictures were not good enough and that they offered us refund for the damaged items only, which was 5£ when the order was around 20£. By the way, there was also a missing item and they said they won’t refund it without an investigation. They didn’t care that other items were super dirty and filthy and that our evening was ruined, they didn’t care about the driver’s unapologetic behavior and that we had to clean it all for like 30 minutes. We were regular customers for 2 years, with a monthly Fam subscription. After this rude conversation with customer service, I cancelled my subscription and will not be ordering here again. Customers, especially regular once, deserve a better attitude. They could have simply refunded our order understanding that we had a part of it missing/ruined and a part in a very filthy condition, but they didn’t do it. They lost a customer and it was their choice..Version: 9.11.0
✓ Good but …It’s great to see more food delivery options available and I’m happy with some existing ones already however some only collab with certain supermarkets and Gopurr has many products from Morrisons. I was hoping for a bit more of a variety of the products therefore was a bit disappointed but other than that, my delivery driver was good, he was quick. The packing took a bit longer. I wasn’t in a hurry so it wasn’t a big deal but the time shown at first and later differed quite a lot. Oh and my brownie that cost me £4 was tiny (like one portion of brownie not a piece to share) - description and images weren’t clear. Im sure I will use Goourr again, depending on the products they will have in stock..Version: 9.18.0
✓ Useless customer support teamI was so excited to try this app for the first time. I don’t have a car and was hosting a housewarming for a few friends. I ordered several cases of cold beer as my friends were already starting to arrive. The delivery fee, other random fee, taxes, and tip made up 35% of my total. It was way too expensive but I was willing to pay it to enjoy cold beer in my new place. Delivery was fast and when I got the cases of beer, NONE of the cases were refrigerated. Every single item was non-refrigerated. We couldn’t even drink the beer because duh they had to be refrigerated for a long time. When I contacted customer support to let them know, the first thing they said was “one of my colleagues already told you we can’t refund” which was confusing since it was my FIRST time ever reaching out to Gopuff customer support. He realized this right away and then said they no longer offer refunds and that I “should have reported this order within 2 hours” because they have a new policy. Nowhere in my order confirmation emails or other Gopuff marketing emails does it say anything about this “new” policy. Also I’m a brand new customer, I’m clueless to your old AND new policy since this wasn’t stated in my order confirmation. The rep was unhelpful and came off super rude in the chat. This app is not it, I wouldn’t recommend anyone use it for ANYTHING. It’s too expensive and if you have an issue, customer support might tell you there’s nothing they can do!.Version: 8.16.0
✓ WinnipegWish it was in Winnipeg.Version: 3.7.0
✓ Bring this to OntarioBring this to Ontario.Version: 3.24.0
✓ Zero starsI put in my order and wait was about an hour. No big deal. An hour had passed and it still said it was being packed. This was weird as I only ordered a pint of ice cream and 2 bags of chips and it was 3 am. I called and wasn’t given any help other than being told my items were actually already packed but it would take an hour. Again this was weird as I already waited more than an hour from the time originally given for the delivery and the place they do the shipping from is literally up the street from my place. The guy on the phone sounded uninterested and at the end of the day I just canceled the order. This was the WORST experience I’ve ever had from delivery services and as much as I like rooting for the new guy and showing new businesses support GoPuff will not be receiving any support or orders from me ever again. All in all the 2 hours I waited and the additional hour they insisted I wait on was a complete waste of time and by the time I realized their negligence it was already too late to go to any store nearby. If zero stars were an option I’d choose it but unfortunately I’ll have to give 1 star.Version: 3.9.2
✓ DO NOT ORDER FROM HEREI had ordered 2 vapes today however the order was marked delivered before i had even got to my front door and i tried to contact customer services and they said that the order was confirmed delivered to the right address however nobody from my household had even been to collect the order at the door. I tried to explain the issue that the delivery driver had delivered it to the wrong address because he said two men had collected the order. Still now i have not even been given a refund or received the item i bought. Do not recommend buying from here unless you wanna get scammed!.Version: 4.13.0
✓ A bit sneakyGood app but the delivery times are always inaccurate. They increased the charge for FAM which I did not know about but still it charged because auto renewal, the points system use to be good but now the point price has gone up a huge amount just for 10% off, the deals on there are good but to really save anymore u have to have fam for free delivery and then spend more than £15-20 so it doesn’t t count as a small order so over time it all adds up which is annoying.Version: 9.7.0
✓ Expired FoodI’ve been using goPuff for an entire year now, and I’m done. They have problems with delivering food at a reasonable time, hiring trustworthy people, and delivering food that isn’t expired. When you first place your order, the app will give you an estimate of when your food will arrive. Typically, the estimate is 30 minutes to an hour which is way too long for someone who lives downtown in a large city (meaning there should be more goPuff drivers available and near), but whatever. My problem is that they will keep changing the estimate when you check in on your order; it will go from 30 minutes to 45 minutes, and so forth. One time, I actually waited two hours for $15 worth of food. My final straw with this company came from receiving expired food. I’ve received expired food and stale items three of four times now, but I never complained. However, about two weeks ago, the last time I ever bought anything wrong them, I received food that was expired by an entire week and I let the company know. Two weeks later, they haven’t gotten back to me. No compensation, no apology, just silence. It’s pathetic, honestly. Take your money to DoorDash or UberEats, people..Version: 3.7.0
✓ Convenient but glitchy. Terrible customer service.I’ve ordered from them many many times. All of a sudden when I try to order juul pods they don’t show up anymore. Tried calling support and one person told me they’re still available and to refresh my app whatever that means and another rep told me they’re out of stock in my warehouse but won’t tell me if and when they’ll be restocked. Plus if they were just out of stock they would still show up and say out of stock but they’re not even showing up. Also had an issue with my puff points. I accidentally selected a reward I don’t want and I’m unable to deselect it myself so I lost thousands of points at the push of a button. I’ve talked to 4-5 different reps who all day they’re going to return those puff points in 25-48 hours, 7-10 days, but it’s been well over that and they haven’t shown up. I can’t select another reward because that one is already selected and can’t be in selected. The customer service agents are no help? Barely speak English and don’t seem to know what they’re talking about. Get your act together and you could be a great app. You’re missing out on a lot of money for orders I want to place but the items are not showing up..Version: 8.0.0
✓ Card doesn’t workAccept Canadian cards please..Version: 3.28.1
✓ App is good but fam membership needs more perks!The app & selection of items are great. Delivery times can be long (and are usually longer than estimated) and I think the £1.99 fee for orders under £10 should be waived for Fam Members. I got the membership so that I could get the odd ingredient here and there without incurring delivery fees… but now find myself heading to my local express supermarket for small orders because if I can’t make the £10 threshold, it’s not worth ordering from GoPuff. GoPuff - please consider making this part of the Fam Membership!.Version: 7.4.0
✓ Way too slow, shoulda gone to 7-11I used to love GoPuff. My order would arrive in 15-25 min flat. But today I submitted an order for a few snacks at 3:30 with a delivery time of 3:56-4:18. These were snacks I could’ve bought 2 minutes away at the 7-11, but I was stuck in a meeting so I opted for delivery instead. The progress bar moved veeery slowly. Order didn’t even start getting packed until almost 4. Around 4:15, I thought about cancelling because I was losing the craving I had had for a specific snack, when I saw my order move to the delivery phase. But then I watched the driver move farther and farther away from my house. They must have been completing multiple deliveries, but there is nothing more disheartening than wanting something badly, waiting longer than you planned to for it, and then finally seeing it’s on its way to you only to watch it go in the total opposite direction. It’s now 5:26 and I saw the driver get somewhat close to me, then continue on in the opposite direction AGAIN. Moreover, my meeting ended at 4:30 so I could’ve just gone to 7-11 an hour ago, but the app will not let you cancel your order after the driver leaves. I will not be ordering from GoPuff again. It looks like 7-11 has a similar delivery service now anyway..Version: 7.10.0
✓ Very poor customer service and consistently lateI’m writing this after waiting over 3 hours for a delivery which had been estimated to be just 15-20mins. In the end I had to get the food I needed elsewhere. All there is is a chat via the app and they’re not very helpful- apparently they didn’t know what was going on and whether I was even going to get the order. No offer of compensation for the huge delay - but apparently with a 30minute delay you automatically get £5 off your next order if £20. This is the 3rd time they’ve been late and I’ve never received that. I wouldn’t bother with this app- Gorillas and Getir seem much better. Especially their customer service..Version: 4.19.0
✓ Getting worse by the weekI’ve had this app for about a year and it used to be one of my favourites but is has deteriorated massively, even with the cost of living crisis aside, this app has been getting worse every month firstly by increasing the fam subscription which will undoubtedly go up by more the original price is one of the reasons I got the subscription in the first place, the only way to avoid a small order fee is by spending £15 or over each time you order when you used to be able to just spend a fiver with no added fees which is really disappointing, the selection is drastically reduced nowadays as it used to have a wide variety of food and drink - some of which you couldn’t find anywhere else - but since it got obsessed with price matching tesco express and whatever deal it did with Morrisons the selection is basically the same as a supermarket petrol station. Finally the “puff points” which used to be really impressive with rewards but ever since they included the daily wheel spin, you need 1.5/2 times the points to get the same rewards and it completely negates the whole point of the rewards as you have to spend so much to achieve them it really isn’t worth bothering. This app really isn’t what it used to be and frankly you may as well go to an off license or a petrol station if you have one nearby..Version: 8.1.0
✓ Not first choice anymoreUse to be my go to fast delivery serivce but now I have problems completing my order. When I go to checkout it keeps sending an alert saying it can’t complete order contact customer service. Really annoying since the items I wanted were things I forgot to get but needed. Is it a coincidence that this has been happening since I cancelled my fam subscription, where free delivery went from £1.79 a month to £5.49 a month. Why such a big increase Gopuff? 3 stars because customer service do reply to emails really quick..Version: 8.23.0
✓ Unable to meet service needs and takes money out of my bank account!!When I was trying to complete my order on Gopuff it said that my order was still under the minimum of $8.95 even though it was clearly over the minimum. Therefore I was not able to place my order. So I decided to delete and re-download the app thinking it was some kind of glitch, but unfortunately I ended up running into the same problem. Since the app was failing to meet my needs I decided to call the customer service line which ended the call before I could even speak to a representative. I am very upset and would like a solution for my problem. Once again go puff has failed me. About a month ago and today they have charged my bank account even though I have not purchased anything. The last time I used the service was a while ago. I also never received a refund from a previous order when I did not receive everything I ordered. This is unacceptable and I will no longer be using this service. It is quite unreliable..Version: 4.5.0
✓ Why only one ⭐️I give this app one ⭐️simply because most of the drivers do not actually deliver the order. They arrive somewhere close to your address then call you and ask you to come meet them. Secondly the instructions are written in delivery profile on how to contact me for me to be able to open the door. People have pulled and snatched on the lobby door like wild ape trying to escape the zoo. They have attitude issues. My order is always delayed. I mean every time I open the app it says delivery in 15 minutes or less. As soon as you place the order it’s an hour to two hours later before they’re anywhere near you. The only good this company has going for them is the customer service department. The main advertisement for GO PUFF is they’re going to deliver it in 15 minutes maybe 30. I’ve worked as a delivery person before. When I did I actually got out of the car and delivered the food or whatever was in the order to the HUMAN BEING. I did not call them when I was outside and have them come outside that defeats the purpose of them PAYING FOR DELIVERY!.Version: 9.16.0
✓ No support whatsoeverTried to purchase groceries from the app and they sent the wrong driver for the address. After waiting 30 minutes for the driver to realize that he could not access the address by car, he refused to meet up at a meeting point that he could access. During all of this mess I waited another twenty minutes for a reply on the support chat just to get no answer whatsoever in the end. The only reply gotten was a 5 pounds discount for orders going over 20 pounds and a text saying the order was cancelled…. I will just say that I’d rather use deliveroo and wait more time for the delivery than use this app again..Version: 7.10.0
✓ From the best to the absolute worstI used gopuff from the first month they opened in Philly. I’m disabled and don’t have many options for getting food and household items, and gopuff had proven to be reliable, efficient, affordable, and friendly with incredible customer service. They pay drivers well and seem to take care of employees. But in the last few months, since they started the hot food delivery and expanded, the quality has gone to one star. Items are missing every time I order, the estimated wait time I use to judge whether I want to order or not is always way under the reality- orders take minimum of an hour to get to you, right now I’m currently 3 hours in. The drivers never follow instructions, my most recent one stole my pizza, the food is always cold, the coffee drinks spilled, customer service only says no when you ask for reasonable things. I’m so upset that such an incredible service has become this horrible. I was so happy to see their business thriving but I guess they don’t care about their customers anymore. I deleted my account..Version: 4.5.0
✓ Ton of glitchesOk so there’s been lots of glitches with this app! Like seriously! So when I first downloaded the app I placed my first order and everything was great. Then when I tried to place the second order it kept on showing there was an payment error. I contacted customer support apparently they can’t do anything about it. So I just wasted my Fam free trial and the other 2 $10 coupons. And customer support did not give me any compensation. There are also glitches on deals, such as a deal that’s $10 for 2 items but when you checkout it still shows the original price there is no discount. And the customer support still can’t do anything but tell me to wait. Lastly there’s couple of times when I placed my order and after I place my order it tells me a certain item is out. Like there’s no notification or message? I don’t even know how an item can be unavailable after I placed my order? And I didn’t realize until I got the order because there wasn’t any notification! Lastly this Fam subscription is really getting pricey it’s raised a lot. It’s $3.95 which is basically $4 for a delivery now if you don’t buy Fam. And Fam has increased to 7.99/month which is $8. The only reason I’m giving 2 star not a 1 start is because I like the rewards points function. You get free points everyday spinning the wheel and you can redeem items. And nothing went wrong with delivering..Version: 8.18.2
✓ Go Puff!!!The first time I ordered from Go Puff they cancelled my order. They stated there were difficulties with payment but I was paying cash. I was confused and disappointed. I tried again and this time they called to verify order and they explain that I didn’t answer the phone the first time and that’s why it was cancel. With my second order I couldn’t use my coupon again because it was used on my cancel order. I didn’t like that however the second order ran smoothly and I received my snacks promptly. Go Puff needs an alternative to contact customer such as text messages or notifications. Sometimes you may miss a call but you may see a text message later. Also they don’t allow customers time to verify the order it was literally 2mins and it was cancel. With a text messages or notification they could continue the order and verification could happen at any time. Also they could proceed with the order like door dash... it was too many steps. Door dash all call if they can’t find where u live or something is out..Version: 3.7.6
✓ DisapointedDon't geo target me with ads offering free ice cream, only for me to find out I'm "Out if your delivery zone" in San Antonio. My hopes and dreams have been crushed.Version: 3.9.2
🙂 Gopuff - Food & Drink Delivery Positive Reviews
Gopuff - Food & Drink Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Gopuff - Food & Drink Delivery.
⛔ Gopuff - Food & Drink Delivery Problems
