4.8
4.81212 star

Total 81 Negative Reviews

Subway® App Complaints & User Negative Comments 2024

Subway® app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using Subway®? Can you share your negative thoughts about subway®?

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Subway® for Negative User Reviews

Needs improvementDiscounts don’t apply and can’t even list participating stores. Some store locations your order won’t go through “something went wrong try again”. Interface is clunky and could be smoother and more efficient..Version: 28.2.3

Looks good, but it’s buggy and confusingThe visual element of seeing the sandwich ingredients is great. Nice idea, but it stops there. That’s it for the positive side. When I try to use the app, I get stuck in endless loops. The navigation in and out of menu items is nonsensical. It always seems to make me pay with ApplePay … twice for each order. It’s super, super frustrating..Version: 28.2.3

BrokenI tried to place an order with a coupon. Turns out the coupons aren’t accepted at my local subway. That’s fine. But the order said it’d be ready for pickup at 9:30 PM which was HOURS after I placed the order. I called the Subway and told them I wanted to cancel that order and that the app said it would be ready at 9:30 PM. They said no order came in. So I said that’s fine but I don’t want the order if it does. Unfortunately there’s NO way to cancel orders from the app. Here I am at 10 pm getting angry calls from Subway saying hey come pick up your food, we’re trying to close. I explained to them that I called and canceled hours ago but no order was showing. So when my order finally showed up they made it and charged me. I told her I wanted a refund which at first she wasn’t going to give me. Eventually they decided to refund my money. I’m not mad at the subway because it’s the app’s fault for not having a cancel option. I imagine after hours they had done forgotten about my phone call and fulfilled the order not thinking anything of it. Either way, I’m deleting the app. If my local Subway isn’t going to utilize the coupons advertised, there’s no real incentive to keep it anyways..Version: 24.0.0

Absolute GarbagePlaced an order at 5:20pm on the app for pickup at the Menominee, MI Subway. Completed the transaction and it told me it would be ready for pickup at 8:20pm. Three hours?!!! Called the store 20 minutes later to see if was really going to take that long. They haven’t gotten the order! She said it usually takes 15 minutes for the store to receive it. So they should have already gotten it. She said once they received the order that they would have it ready in 15-20 minutes. I called back in 25 minutes and they still hadn’t received the order! She asked me to give her my order over the phone and they would make it right away. I went to the store 20 minutes later and showed the woman my phone with the order details which show date, time, order number, store number, location, items ordered, amount paid, method of payment. Everything to prove it’s legit. I appreciate the employees willingness to resolve things, but the app is COMPLETE GARBAGE!!! The store had no way to look up my order, no way to cancel the order, and no familiarity with the app itself. They made my verbal order with one error, by forgetting to put bacon on my steak & bacon sub, which is a little frustrating. The app far outweighed the missing bacon in terms of visceral frustration. And on the Subway website under the Contact Us section, you don’t have an option to choose app problems or feedback. I’d rate the app zero stars if that was an option..Version: 22.0.0

No good deals, food expensive afI see awesome coupons online all the time, but if you read the fine print, they’re only ever for the US. Like every other worthless corporation, they also sell you less for ever increasing prices..Version: 30.4.0

Charges your stored payment information and does not submit order to restaurantSubway app had me so p!$&ed off I had to write this review. I placed an order and paid for it through the app. I was using the only money I had at the time that was on my Venmo card. After submitting and paying for my and my sons subs, a screen pops up that says "uhhooo there was a problem processing your order please try again" and no history in the Subway app of the placed order. I look at my Venmo it was charged and now i had $0.48 in my account. I called the subway to only get a fax machine so I tried calling corporate to get an automated system to make a comment or complaint. I couldn't speak to a person at either number. Obviously at this point I was not happy in any way shape or form and went to the subway where I placed the order to be picked up. I told them and they said nothing came through and they have no control over the app that corporate handled that and my money will go back on my card in 1-3 days. The money did go back on my card the next day but that is not the point. Subway- I charge 30% interest for the loan I provided you, please pay your debt and fix this problem. You are too big of a corporation to be having an issue as such..Version: 29.28.0

App froze and cannot access my 14 $2 rewards!A week ago, my app froze and a box keeps coming up saying A problem occurred CONTACT SUPPORT or SIGN OUT” If you “contact support” it takes you to a website with only options that are irrelevant to the issue. I ended up going to the desktop site, where I could sign in but when I check my rewards it says “ERROR please try again”. I literally go to subway seven days a week and accumulate a ton of points and redeem them one at a time when they’re about the expire. I’ve used this app since it came out two years ago. But suddenly now it froze and I cannot do anything. I have a gift card connected to it and $28 worth of accumulated points that I cannot access. I’ve gone to the main website and filled out a form under “app issues with apple phone” three times in the last week and have heard nothing back. I deleted the app and reinstalled it but the error still comes up. The only way to use it again is to sign up for a new account back at zero. If ANYBODY has information on who I can actually get a response from someone, please post here. Ridiculous!.Version: 29.9.0

Tokens cannot be retrievedIt has been more than a week now and every time I log in to check my tokens, I get the message ‘unable to retrieve your tokens’.Version: 7.9.1

Needs Apple Wallet exportSounds nice but I want to be able to export the card in Apple Wallet. It says here that’s the app is compatible with Wallet, so... Thanks.Version: 9.0.0

Worst app ever!!I placed an order on the app an hour in advance and realized that it was at the wrong location. The app doesn’t allow you to cancel an order, to do so you would have to contact the restaurant. I called them and they said that they haven’t received the order and they hung up in my face. I called back and the guy said that he checked the orders and mine hadn’t shown up. He asked what time i placer the order for and I told him 8:15pm as it was about 7:20 pm. He said (with the rudest attitude) to call back closer to the order time to cancel. I said I would and I placed an order for the correct location. I called them at 8:05 pm and nobody answered. I called them at least five more times with no answer. I decided to go to the restaurant and handle it inside. It took 30 minutes to get to the front of the line and the girl couldn’t do anything. I was extremely late for work waiting on that line and I HAD to take the sandwiches. They were prepared incorrectly on top of all of it and I still had to pick up my order at the correct location. I’ve never know an app not to have a cancel option. This is ridiculous and I want a refund. Never using this app again. It was a complete waste of time and money.Version: 23.0.0

Couldn’t sign upIt wouldn’t accept my gmail account, so they don’t get my business..Version: 21.1.0

Needs a location improvementIf you use different subway locations (you travel for work), it will sometimes revert back to the location from your previous order. I was in Highlands Ranch, Colorado making a delivery (I’m a trucker) not 200ft from a location. I changed the location in app to that store. As I placed the order it reverted back to the previous order location in Longmont, Colorado from 3 weeks earlier and sent the order to that store. When I got the confirmation email I noticed the mistake and called that store to explain to them what happened. The store manager told me “it’s an electronic payment and there’s nothing she could do”. I asked her not to make the sandwich as I wouldn’t be able to drive 2hrs with traffic for a $7 sandwich. I contacted subway through the email I found on the app and they responded with each store if individually owned and there was nothing they could do. So I was charged the money anyway. I know it’s not much money but if it happens to even 1% if the people that use the app it’s a lot of money subway if profiting for nothing. It’s a simple fix that they need to do. If you only ever use one location it’s a great app but if you use multiple locations for lunches at work or something it’s not worth the time you’d save. I’m deleting the app and subway isn’t in my lunch rotation anymore..Version: 19.0.0

This app is trashThis is one of the WORST food reward apps out there right now. For one if you want to use a gift card and there’s not enough balance to cover the whole transaction, instead of allowing you to use another form of payment like most apps allow, you have to reload your gift card. When you go to reload your gift card, it takes you to their website and then doesn’t allow you to reload the gift card. The only reason I go to subway is if I have a gift card and this is why. Your service is trash. Your app is trash. What’s even worse is that the number on the card to call won’t even allow you to speak to a person to get your problem solved, instead you have to deal with a stupid robot that’s powered by their faulty system. Also delete your card information off the app, I had someone hack into my account and use a gift card because thankfully I removed my debit card in time. I can’t go into the store due to an injury and was just trying to use the last of my gift card with a curbside order. Fix your app and your system. It’s almost as bad as your food..Version: 29.22.0

Doesn’t reflect food items at store locationsSubway doesn’t update the app! Food items are still listed even though they have been removed from the menu. Also, local store inventory is not in sync between corporation so the app doesn’t know if they have items in stock or are temporarily out... so if your lucky you will get a call from the store location telling you they don’t have what you ordered or the items not on their menu and you have to give them a replacement order over the phone on the spot. Or you get to the store expecting to pick up your order only to find out they don’t have the items and you need to make your sandwich/s anyway. And... that doesn’t take into account the possibility the price of what you then order for replacement is a lower price then the original order but that’s just to bad, because you already paid the price for the higher items so you’re expected to “eat” the difference in price because you ordered and paid online on the app! So that’s just to bad for you... convince comes at a price and we definitely pay that price with subway... if you like gambling then this is your app... you roll the dice every time order....Version: 17.0.0

Cannot sign up with emailCannot sign up with email.Version: 26.0.0

(CA) No support whatsoeverI ordered through the app and when I got to the store to pick up they said they ran out of ingredients so couldn’t make my sandwich. They didn’t offer an alternative or a refund and mentioned they didn’t have a way of canceling the order on their side so they told me to contact support. Later I realized the only support available is through subway’s website via their ticketing system which after leaving multiple complaints I never heard back. I lost $25 to a multi billion company that doesn’t care to provide the expected level of customer support that a local restaurant/business provides. Avoid at all cost!.Version: 29.29.0

DeletedI want to select Zero Stars! I get that the app can’t know my local Subway doesn’t have the food I ordered, but why not let them communicate/adjust my order through the app? Instead arrive to find no order, just excuse and already paid through the app and no one knows how to refund!? Just go in and get a sandwich and delete this useless app..Version: 28.2.3

App is defectiveToday I placed an online order for a what’s considered a spicy Italian sandwich and I’m aware that it takes up to 24 hours to load you points but something wasn’t right. Hours after getting my sandwich I went in the app and it read,” it wasn’t able to add my points”, so I checked my email to make sure it confirmed that I purchased it. In which they sent my confirmation, but the app continued to say an error occurred while trying to retrieve points. So I clicked the scan icon to see if anything would happen, and once I clicked it. Actually every time I clicked the icon the subway app would disappear, and it would go to my home page. So I checked my WiFi to see if that was the problem which it wasn’t, and then I logged out. Once I did that it, the app said its performing maintenance on their registration process. That’s just makes me upset because I don’t know if this maintenance is going to cancel the points I already have and on top of that I never got my points from the order I just purchased. There is no history of my purchase on the app (before logging out) because there was an error. So if I could be helped out I would really appreciate it. Also on top of that this was my first time using your mobile order, so this experience makes me skeptical of ever using it again..Version: 20.0.0

App crashed but still charged meI placed my order in the app but when it came time to pay the app gave me an error message and asked me to try again. I did so. Then it gave me another error and said my cart had expired, create a new cart. I closed the app, relaunched the app, tried again and had the same problems. I finally gave up and called the store directly. After placing my order over the phone, I thought to check my email. Sure enough, there were two messages waiting for me confirming my orders from the app. I checked with my bank app and guess what? Subway had charged me three times! Two times from the app and once from the over the phone order. As I was looking at this information, the store called me back. Thankfully they noticed a duplicate order. What’s that you say? A single duplicate order? That’s right… Only two of the three orders showed in their system. Some thing was definitely not working right. The store was only able to cancel one order and is going to wait an hour or two to see if the third one shows up in their system and will void it at that time. What a horribly, unreliable app. And for people who don’t catch the extra charges on their bank account right away, a horrible inconvenience to have to call the bank and try to prove that these charges should not have existed in the first place..Version: 29.7.0

Apple WalletWhere is the Apple Wallet support?.Version: 9.0.0

Always an issueThere is always always always an issue with this app. I know that there’s another bread available when I go in the store. It’s the 9 grain honey oat. I only saw that option once on the app. The buffalo sauce was unavailable for a couple of months (except for the buffalo chicken sandwich was the only way to get buffalo sauce on this app). That issue is fixed now. BUT NOW, I ordered today and there was no possible way to get the bread toasted. The toasted option wasn’t there. Only on the artisan flatbread was the only one with the toasted option. So on the “special instructions “ I put the word TOASTED 3 times all in capital letters. And guess what, my sandwich was stone cold and not toasted at all. The egg whites came straight out of the refrigerator. I don’t want cold eggs. And it would be nice to have ALL of the seasonings available. Sometimes there’s only one available, sometimes there’s 4 available. Even if there’s 4 it still doesn’t display them all. There’s always an issue with this app. There were times I bought cookies and chips and I didn’t receive them. I don’t think I ever had a smooth experience with this app. I only still use it because I like subway..Version: 28.1.2

Not great...Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready..Version: 27.0.3

THIEF’S NEVER AGAIN!!First I placed an ordered for delivery. Upon arrival I received one out of three sandwiches and the one I did get wasn’t correct at all. I looked to see if there was a way I could fix this through the app and there wasn’t. This was the beginning of my problems. I then called the store as directed by their page and was met with the most rude and incompetent person. She refused to cancel it/refund it saying there was nothing she could do. When I asked for a customer support number she said she didn’t know, when I ask okay how do we fix this? She stated in the most annoyed tone “I don’t know, I can’t do anything” when I asked for a manager she said I kid you not, “oh I don’t know” are you serious? When asked for her NAME she said she didn’t know. Eventually I just hung up and was going to dispute it with my bank but she did call me back and suddenly was magically able to cancel the order. The second time I attempted to use the app, I placed an order on the app for pick up this time attempting to avoid the same issue, the order stated it went through and they where “working” on it. However when I arrived the place was completely empty and closed!!! Not a single employee in there. How the app allowed me to place an order is beyond me. I had to dispute the charge with my bank since I couldn’t even call and corporate is a joke. Over all screw subway, NEVER AGAIN..Version: 29.7.0

No cancel featureFor what it is, it’s ok. It’s slow to work and has shut me out several times where I had to start over. But that isn’t my issue with this app or why I gave it such a low rating. On April 24, 2022 I made an order and as soon as I hit the order button I realized it was for the wrong town. I IMMEDIATELY tried to cancel it through the app, no button. So I called the store before they even pulled out the bread. The associate on the phone assured me they would take care of my refund and they did not make my order. It has now been 11 weeks, several attempts through the website contact and follow up emails with a Shawn James the supposed General Manager of this branch and NOTHING! He even assured me himself he would get my refund in the mail. I finally emailed him and told him this company obviously doesn’t care about their customers and I was done exhausting myself to follow-up with his so called promises. Lesson to learn from my experience: don’t make a mistake on the Subway app, you will be punished for it and all they will do is give you empty promises..Version: 29.14.0

Card to walletGood app. Can you make a feature to add the card to wallet. Makes it so much easier to look for the card..Version: 9.0.0

Can’t Sign UpNot in the app, not on the website..Version: 27.1.1

Frustrating appVery difficult navigation in this app. For example, I can’t find a way to create favourites. I’ve tried a few times and can’t save any favourites. I should be able to click on an ordered sandwich and add it as a favourite. Also, if I forgot to change what store I’m ordering from, I shouldn’t have to clear my section and start from scratch. Also, it’s not obvious in the beginning how I can add another sandwich to my order. I recommend redesigning this app, focus on how people use it..Version: 7.9.1

*edit* app is horrible and rarely works!….*Edit* this is the worst of the food apps i use. Rarely does it work when i want it to. And of course why would the restaurant uphold the coupons that the app offers? That would be too convenient to the customer. Customer service is as rare as a unicorn these days. Im only leaving this review based of a recent experience I had using the app. I ordered a sandwich from a local subway shop, I got a call almost instantly saying that they were out of almost everything, at that point why they were still even open I dont know, so I obviously didnt want any other sandwich of the two bad options I had with what they had left, so I asked them to cancel the order, and the employee said there is no way to cancel the order on their end……so what are we suppose to do when this happens??? They offered me another sandwich but i did not want another one and then they said I could pick up a sandwich tomorrow…but I dont want the sandwich tomorrow. Now I have to deal with this during work in order to talk to the manager and possibly corporate subway to get this figured out. Subway is quickly going downhill and its sad to see..Version: 29.4.0

Location in CanadaI can’t locate any store in Canada.... so, this app is only for US ????.Version: 7.5.0

Good idea doesn’t workWorst food app ever I think. It keeps clearing the cart. You have maybe 3 minutes to complete the order or you have to start over. If you manage to get an order placed you then find That it was a waste of time because regardless of what is entered into the app you will be picking up what the sandwich maker wishes to prepare rather than what you ordered and then you will be told that is your fault. You have to step them through making the sandwich. They have an aversion to not toasting a sub. I ordered 4 subs, none toasted as that is an option in the app. 3 of the 4 sandwiches were toasted and the one that was not was in the same bag steaming and getting soggy. They actually told me they always toast the subs and threw their hands up when I insisted that I ordered exactly what i wanted - app has choice of toasted or not, and I ordered not toasted, but that seems wrong to them. Lol. Meat on about half the footlong had to be spread out. Just awful. You have to actually direct every step or they will just throw it together with whatever toppings they choose. Or better yet save time and go somewhere else..Version: 29.3.1

Much less optionsReally poor design. It will mistakenly label common items as “out of stock” and this label will carry over from store to store even if it isn’t accurate. The other big issue is lack of customization- for example, why can’t I just order salami as my protein? There’s no option, and for whatever reason the app doesn’t even let you choose Italian BMT and then remove the other meats that you don’t want until it’s just salami, even though you’re allowed to remove most ingredients and toppings you don’t want. Where are the soups? It’s really puzzling and the limitations make it so theres no sense in using the app instead of just ordering at the store..Version: 30.8.0

Canada?Why does this app not work in Canada? I go to start an order and it ask me to search for a location... enter city, enter postal code... and nothing..Version: 28.2.3

No offers, where are the deals??Signed up with the promise of special deals... there aren't any. Don't waste your time..Version: 7.5.0

Broken, Buggy, and just plain BadThe Subway app has updated and changed for the worse. First is that the app makes it ridiculously difficult to select or change the store your ordering from. Sometimes even refusing to do so after you select the store you want, and given the no refund policy it can hurt having the sandwich you payed for in the wrong place. Second the app constantly runs into errors having once completely ignore my order, after I had ordered it and everything. Lastly the app charged me TWICE for one sandwich. The app order history says one sandwich, when I picked it up I had one sandwich, but my transaction history on my bank account has two separate identical charges for the sandwich. I am currently trying to see if this can be resolved but be warned. With the above said there are more rough unintuitive parts of the app like accessing your cart or editing it bar those problems don’t bring actual consequences like misplaced, unplaced, or double charge orders like the other problems. Before the update the app didn’t have these frustrating problems but now I just say, call the store ahead instead and save yourself the trouble..Version: 17.0.0

Wallet support?Beside being confusing, the app is actually not that bad, but you know what really grinds my gears? No wallet integration?? Why? I download this app for my rewards, and I can't put my reward card into my wallet where ALL of my other 15 cards are. Can't even have a code to copy it into Stocard. Why? PLEASE take 15 minutes and add a magical button so we can add it to wallet. Lots of reviews talk about it, please do it. I much prefer double-clicking my side button to show my card instead of actually opening the phone, find the app, open the app, wait, find the card. I'm really disappointed that there's still no support in 2019. Please fix that and the app and it's going to be worth a 5 stars..Version: 9.0.0

Horrible appI don’t know what’s up with this app but it keeps changing my name to my husband’s name but as soon as I go under account and click on ‘name’ it clearly shows my name then changes the name back to mine. It caused a problem today when I ordered online for pickup. My husband went to pick it up and they claimed it didn’t go through. Then I go in and show them the order number and they claim it was never received by them and they suggested I reorder in person and pay again. Upset, I leave. Upon getting home, the app shows my order is ready for pickup so I call the store again. They claim they still hadn’t received the order and that it must be an automated notification. Three hours later I receive a call from said subway asking if I am going to pick up my order as it has been hours since it was ordered online. I tell the person they must be joking because I was there hours before trying to pick it up when they said it didn’t exist. It was apparently under my husband’s name somehow. You would think they would have asked my husband if it could have been ordered under his name somehow but neither of us even thought about that. You would also think when she asked me for my order number something would have showed up in their system. Worst experience ever..Version: 25.0.1

Slow App, Inconvenient Gift Card MethodThe few times I’ve used the redesigned app, it has taken much longer to place mobile orders than going inside would have. With full network signal, everything else loads quickly, except this app. The current rewards program always says “uh-oh” it can’t load, and when I did find a way to select a reward at checkout, it wasn’t actually applied to the order. I tried using a gift card, and logically, you would think it would remove that amount from your order, and you could use your other saved methods to pay the balance. Think again. You have to have the full order total available on a gift card to be able to use it at all. A gift card has to be reloaded to the nearest whole dollar amount above your total and will always leave an unused balance; if you’re even able to reload at all! The in-app reload link only led me to a pop up browser page with a server error. Luckily, I found the page it was trying to direct to in a regular browser. Horrifically inconvenient. It would be better to walk in the store and go through the regular ordering process to avoid this painful experience..Version: 30.1.0

No apple wallet?All the focus seems to be on ordering through your phone here. Nobody really wants to do that. Needs to have to ability to scan your MyRewards QR code through apple wallet, can’t be that hard to implement.Version: 10.0.0

Yeah no thanksApp popped up with a message asking if I was "enjoying" It after using it for less than ten minutes. It took all of those ten minutes to get through the glitches so it would actually allow me to order, so I said no, I wasn't. The next pop-up was the most condescending "Oh no! Do you want to tell us more?" I've ever seen. I hit yes, thinking it would take me, like.... anywhere. Here, maybe? To a form that you can submit on their website or through their app (if you can get it to work long enough to find it)? Nope! It asked if I wanted to call them. The ONLY option it gives for feedback about a bad experience is calling and talking to someone on the phone. What year is it?? I get that it took them four years longer than any other fast food joint to actually have an app in the first place, but surely, *surely* they aren't only giving that option for frustrating experiences because they know very few people will actually call, right? That can't possibly be it. Sure, there is literally no reason to *only* have a phone option in the year 2020 for a major fast food joint, but.... okay, there's no but. So hey, congrats! A one star review and a rant, just like you really didn't want me to ◡̈.Version: 27.0.3

Useless app and terrible customer serviceI placed an app order at my local Subway Sunday evening at 8:40pm. Store hours online said they were open until 9pm and the app showed them available for taking orders. Placed an order and got a message from the app saying my card was charged, the order was confirmed and would be ready shortly. I went to the location (verified twice) and the store hours on the door said they closed at 8. No big deal, hours change, but then why did the app allow the order, confirm, and charge for it? So, I went in to the store today, showed them the order (which the app still lists as pending), explained the issue, figuring since the order was shown as paid, they could simply make good on it now. I was told that they couldn’t make food for that order, that I would have to order again and dispute the previous charge with my bank!! I just did and got my money back, thankfully. I also tried contacting Subway directly before my bank, but their 800 number would only tell me (by recording) to report app issues on the web site. Clicking “help” in the app takes you to that same site, and the answer to “how to report an issue” on the site says to click “contact us” under “help” in the app, but no such option exists. There’s literally only “help” which takes you to the web site which says to report in the app……...Version: 29.1.1

Version 20.0.0. Nothing new for such a massive version.Wow, at least introduce a good promotion or some new feature for such a massive version number..Version: 20.0.0

Charged for sandwich by closed restaurantUpdated: heard back before I had to go through my credit card company and they are refunding the purchase. Still hesitant to trust the hours in the app going forward though Ordered a sandwich through the app for a restaurant that was supposed to be open until midnight (according to the app), received my confirmation email, arrived at the store at 10:55 and it was very clearly closed (with hours posted as open until 11:30pm). Couldn’t cancel the order since the only way to do that is by calling the restaurant who obviously didn’t pick up. Only customer service contact is a form, so filled it out explaining what had occurred and asking for confirmation I wouldn’t be charged. Four days later my credit card has been charged and I have no response from customer service, looks like I’m going to have to deal with this through my credit card company. Clearly deleting the app as it defeats the purpose of ordering ahead if the restaurant might not even be open and they charge you for food you don’t receive.Version: 10.0.0

Quite literally the worst app i have ever usedWhere to even start? i have no idea how the app has 4.8/5 starts because every time i try to use this app, i run in to NUMEROUS issues to the point that i give up and usually end up getting food elsewhere. it’s slow, and doesn’t even work half of the time. when it does, i encounter error after error. it asks you to confirm your order location approx FOUR separate times during the ordering process, you cant use a gift card unless the balance covers the entire order total (cant split between a debit/credit card and gift card - so dumb) and editing your sandwich is so lengthy and unnecessarily difficult. setting a payment method is a nightmare and again, i don't think you can even use a gift card loaded to the app in person at a subway unless it covers the whole total???? the app also shows pop up ads CONSTANTLY throughout the ordering process which is just annoying and a nuisance. takes you to the final order page after every item you add - also annoying - and it’s so tedious to try and edit an item added to your cart. overall the WORST experience i have had using any app ever, not just food wise. do better subway..Version: 25.0.1

No Canadian Offers?I’m getting all these offer alerts but it’s not valid in Canada. Seriously? 🤷🏻‍♀️ I’m deleting the app. No point going there if there’s no offers at all..Version: 29.5.0

Says failed when my order actually went!I'm not one to write reviews but This is getting old... This app is still terrible even after the updates. Twice now I have attempted to order and it says "something went wrong please erase your cart and try again" or something like that. One time I completely gave up and went somewhere else only to get a call asking if I was coming to pick it up. The staff was nice enough to keep it on record as an I owe you and redeemed that later. Another time I tried a second time to get the order to go through as the directions stated and when I went in to just order it the normal way they stated the order went through twice and one ticket had 3 meals ordered. I only told it to order one meal a time.. Get this SH@$ working already.. This is going on over a year for Subway having an epic failure of an app. Keep saying they fixed it with every update... Do you even use our test the app? Someone isn't doing there job right. I'd feel pretty miserable if I was in charge of application development! Hope they're getting paid well for nothing! Almost every other food ordering app from other places has a 4 plus most over 4.5 plus rating... I think it's time you take a look at how they are doing it. Maybe throw up the white flag and call for help.. You literally have nothing to lose. Rant over..Version: 7.2.0

Where did the meatballs and jalapeños go?The mobile app won’t let me order meat ball sub or add jalapeños :(.Version: 30.6.1

Ne marche pasIl est présentement 14 heures et l’application m’indique que tous les subway sont fermés, pourquoi faire une app si celle-ci ne fonctionne pas? On ne peux meme pas ajouter de favoris.Version: 8.5.0

⚠️ SCAMMED AND THEN GHOSTED ⚠️TLDR: Making mistakes is human, but ghosting someone when they try to get it resolved is not okay. I ordered two footlong subs in the Subway app. I got four cold four-inch wraps instead. There was nowhere to fix it or even contact them in the app. The delivery person wasn't even affiliated with Subway. Subway just automatically assigned delivery to DoorDash without asking, presumably to avoid accountability. I called six different Subway phone numbers including the location it said it was from, other nearby Subways, one or two general Subway numbers that came up from google, and the number written on the receipt which wasn't even a valid phone number from the error message I got. They were open, I checked. No one answered any of them. I finally found a "Contact Us" section on their website and told them what happened under "Restaurant Experience" which was the closest option they had. Almost 24 hours later they sent me an email confirming what I ordered (again, in the Subway app) was discontinued and I could have a free sandwich. I said no I still want a refund please and never heard back since. I finally gave up and contacted my bank who refunded it within a few minutes. Shouldn't have been their responsibility, Subway shouldn't be scamming people to begin with. Don't make the mistake I did, and please let your Subway-loving friends know..Version: 30.7.0

I got robbed on an order wasn’t able to get a refundSo I was testing out the app and accidentally placed an order, It didn’t really give me a confirmation to make sure that I didn’t accidentally hit the place order button, second of all I followed the steps to try to cancel which was only to call the store that I made the order from which I did and the store manager said they had canceled my order and that I should receive my refund, however I looked at my bank statement and realized i was still debited, so I called the same store back and they said there wasn’t anything they could do about it and that I’d have to go to the website. So I went through the website and it didn’t even have an option for any issues of such, cancellations. So I had to just try and contact them and send them a note and still haven’t received anything. So now I most about $20 and no food even. I hope they have a better way of resolving this typical issue otherwise I highly don’t recommend this app especially if you have a kid or someone that might accidentally push the place order button when you aren’t actually ready to...Version: 21.0.0

Horrible at choosing locationI have a subway right across from my job, we were pretty busy so I ordered food through the app so I can just pick it up and go back to work. However, the app threw my order to a subway that wasn’t near me. So when I went to the subway across the street, the cashier said she had not received any mobile orders all day. I showed her the app and confirmation and we said that the address wasn’t this location but for the subway down the street. Already agitated I just had them do the order there and I paid. I called the subway where my order was placed thanks to the app and they said they couldn’t cancel it because only the manager knew how. I called the next day and spoke to the manager (Ignacio) and explained the situation to which he said “ I don’t know why the staff didn’t call me to explain the cancellation process because now it’s too late to do it.” He did offer store credit to which I refused because that location is not near me plus I had already bought the sandwiches again from the subway across my job. The manager said he would call me back in a few minutes and of course two days later I have yet to receive a call. I disputed the charge through my bank, deleted the subway app and am never going to subway again. Thanks Ignacio for being so unprofessional and unhelpful..Version: 16.0.0

DisappointingI’m a big fan of eating at Subway because of how much you can customize things. This app doesn’t let you do that nearly as much. Items like the Steak & Cheese don’t give you the option to select a Footlong, which is frustrating because Subway currently has an offer of $5 footlongs if you order 2 on the app, which this prevents me from taking advantage of. Entire menu items are completely missing from the menu as well, like the Ham and Turkey sandwich. Also, other ingredients, such as bell peppers, are completely missing from the Customization page; but when I go into the local store in-person, they have them in stock. I also sometimes like to add other meats to existing menu items, but the app only allows Pepperoni, Bacon, or Guacamole as custom add-ons. I know from working at a Subway restaurant in the past that it is just as easy to add items like Salami, or almost anything else, onto an order; yet the app doesn’t allow that. All in all, these issues with this app have prevented me from being able to order what I want from Subway via app. The Subway website has all the same problems. During this pandemic, that means I cannot order from Subway at all..Version: 25.0.1

Coupons don’t workThe way coupons work is very vague. Coupon will be selected but won’t work..Version: 30.6.1

The worst, glitchiest app I have ever usedHave lost count of the number of times I’ve tried to use this app to place an order and been completely unable because it either doesn’t load at all (not my connection when all other apps/internet work), logs me out CONSTANTLY, has unexpected “errors” placing orders or updating payment info, store tells me they never received the order I got a confirmation for…. Really embarrassingly bad.Version: 30.8.0

Customer ServiceThere is absolutely no customer support whatsoever. Several times after instances of being wrongfully charged I have gone through their “Customer Support” or “GuestCare” and never been refunded or even answered at that point. The first time was when the order was sent to the wrong Subway because the airport doesn’t take deals and the automatic location was set to the one outside, which definitely could be my fault sure but even after calling they told me I could get a refund if I went through the email process. I never got a refund and went on with my life. Then more recently I got charged from an order in Illinois. I got a call from an Illinois order asking me if I had placed an order because it seemed suspicious and I said I never placed that order and that I’m not even in Illinois. She said she would cancel the order but instead they made the sandwich anyways and gave it to the person and that got into my account. I called and asked if they could refund me and they said they couldn’t do anything about it. I ended up taking my card off and changing my password. Now, this time I ordered two foot longs with their bogo deal and had my order voided even though I was still charged. Since I can’t get any service through email I figured I would warn others how bad their support is..Version: 30.2.0

How is it great yet terrible?I’ve used this app for a very long time and I always run into problems when ordering. Right now the app is saying I have rewards that have expired and that I need to click manage settings or something when I don’t have any rewards on there so the option to manage them won’t even pop up now I wanted to get food before I go to work and I’m not able to do that because it’s not able to process my order without me removing something that can’t be removed. It should have an automatic reset if there’s no rewards, instead of making you manually remove them, the system takes it off for you it’s ridiculous how many times I’ve had to go through this also I hate how if I accidentally click a different link it’ll have to restart the whole page with the logo in the white background (ex: accidentally pressing the map link on the app and having to wait for the previous page to reload when it should not be that complicated) I love subway really but this app is just terrible and needs tons of work..Version: 12.0.0

Don’t use this app!!Horrible!!! First it took 10 minutes to get my credit card saved. Then I placed my order figuring I could save 30 minutes waiting in the drive thru when I got to the restaurant. Turns out I still would have had to wait, and I was pressed for time. The I tried to do “contact us” and it won’t let me!! GARBAGE!!!! All I wanted was a healthy lunch.Version: 28.2.3

Junk app. Can’t even sign up or sign in.Absolute crap. Subway has hired morons for app developers..Version: 28.2.3

Auto apply coupon don’t workCoupons don’t apply automatically.Version: 28.2.3

Absolute waste of time of an appThe app in itself is pretty good save the fact that it’s not crystal clear how to apply the deals to an existing order. However that’s not the reason why I’m writing to you. I just downloaded the subway app about a week ago, and I have used it four times so far. The first THREE orders had missing items and not just simple items I mean like the missing guacamole in the turkey bacon GUAC wrap. 🤦‍♂️ luckily we live in walking distance so I just walk back to fix the order. Now the fourth time is the kicker and it is pretty much the sole reason why I will never ever use your subway app again. I dialed in the order and it gives me the ready time of approx. 15 minutes. Totally fine. I show up at the approx. time and it’s one person who just showed up to their shift for that night and has no idea where my order is. He spots the ticket order on the counter and is confused why no one has taken care of it since it’s been 15-20 minutes since that ticket order has been ordered and PAID through your app. Apparently your (probably way underpaid minimum waged) prior shift employee grabbed the ticket, set it on the counter, and clocked out without even communicating to the next shift employee about it. I’m giving your app a one star not because your app is insufficient but because you failed to realize that you expect your franchise to employ competent persons to execute orders that is generally meticulous in nature..Version: 26.0.0

Couldn’t hit the broad side of a barn from the inside.This app was nothing less than garbage to use. Wouldn’t let me enter a payment method or use my existing Apple Pay. Items disappeared from the menu as I tried to order. All this app seems to be able to do is waste storage space on your device..Version: 28.0.1

Wallet supportLiterally downloaded the app for the wallet support it claims it has in the store. It does not have the support it claims. Please add this!.Version: 8.1.0

Errors, Unable to orderUpon opening the app I’m greeted by an error. Every button I press gives me an error, sometimes the button works anyways, sometimes it doesn’t. Ordering doesn’t work, I’m provided yet another error. Dysfunctional and useless..Version: 29.6.0

No longer usable for online pickupI used to eat at Subway every week at least twice. The app was extremely convenient for me to order and it be in the process of being made while I was driving over to the location. Eventually, every attempt to make an online pickup order for the past year has not worked for me. Oftentimes, it simply denies submitting my order right as I go to check out. When this first started happening, I would just submit my order over the phone. When they made it against company policy to put in phone orders for pick up, I stopped going because I was deterred of standing in line during the pandemic. I went months not visiting subway because of these issues. I just tried the app for the first time again today, and it failed to complete. Thankfully the cashier allowed a phone order this time. Hopefully they figure out the app issues eventually. With how Covid is, if I am denied doing over the phone, I'll have to go back to not even going here. I really love subway, and I want them to sustain through this pandemic..Version: 29.7.0

Last update removed customizationsI can no longer make specific requests such as pre-crisping the bacon or wrapping each half of the sandwich separately, nor can I request extra toppings. This forces me to order in store. App is now useless to me!.Version: 29.8.0

JunkApp wouldn’t let me make an account. Said I already have one. I do not..Version: 21.1.0

Doesn’t workApp won’t let me register so it gets a 1 star for functionality..Version: 26.0.0

Needs apple wallet integrationAdd apple wallet integration, super buggy seem to get errors on most screens even with running the latest version. Tim Hortons recently released their rewards program app and it works perfect and wallet integration take notes subway..Version: 9.0.0

Can’t even subscribeI downloaded the app. It seems I can’t even create an account since the app is constantly out of service. The only phone # in United States , while I am in Canada.Version: 23.0.0

InconsistentThis is a good app and that I have been pleasantly surprised with two dollar rewards on several occasions and have gotten accurately made subs in a timely manner from locations I have ordered through the app with. However, glitches are to be expected and if it acts like a jerk, I usually default to avoiding Subway altogether and coming up with a different meal option (wasn’t meant to be mentality). And- payment process is a beast, namely if you have a gift card that does not cover the balance due. For some ridiculous reason it does not allow you to pay with a remaining gift card balance and a credit card to cover the difference. I attempted to “reload“ the Subway card with a couple extra dollars several times so I could get rid of the gift card balance, and after two attempts putting my cc info in (it doesn’t allow autofill), finally getting the information to save…clicked reload card to no avail and nothing happens aside from a click. Bleh. The purpose of the app ordering is for convenience and this is the complete opposite, resulting only in frustration and just paying with Apple pay..Version: 29.16.0

Chooses the wrong location, despite being on top of itThe app seems to work fine, except for when, choosing the location you want to order pick up from. I had been one minute from a Walmart location on the east side but for some reason it decided the top spot for me to click was East Town Mall 10 minutes away so because I saw East and thought nothing of it I click the top result without looking closer and of course, when I walked into the Walmart after waiting 20 minutes for pick up, they told me my order was not there, so I had to drive, another 10 minutes away to pick up at East Town Mall instead which is incredibly frustrating because you think that these food apps would figure out by now which location you’re closest to and show that as the top result. I know this is human error for the most part but it’s such a waste of time for something that they could fix. Always make sure you double check where you order pick up from. this was dictated by voice to text through my iPhone if there are any errors I haven’t checked.Version: 30.5.1

New registrationNew registration is not working, when I key in my email, the apps keeps saying I need to use proper account. I tried gmail and hotmail still not working at all..Version: 26.0.0

Apple Wallet?Nice app. But according to the description the app supports Apple Wallet, I can’t seem to find any way to add the rewards card to the Wallet..Version: 9.0.0

Simply doesn’t work!I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!.Version: 15.2.0

Needs Apple Wallet SupportBought this app expecting it would work as advertised in stores. I guess Subway lied about Apple Wallet support???.Version: 9.0.0

Needs ImprovementThe app is okay. It is very user-friendly, unless you have a problem or an issue with your order. It isn’t like DoorDash, Uber Eats, because if you have an issue such as missing food, or anything else wrong your order you are not able to let the store know. We had missing food on our order, and we aren’t able to let the store know through the app. So we called the store and we were told that there wasn’t anything that they could do until the manager comes back in to the store, which won’t be until the next day. We asked if they could just credit it back to our card, however they said that was not possible, and we need to talk to the when she comes in the morning. That or we could go back to the store and pick up our missing items…. That kind of defeats the entire purpose of ordering through the app but I digress. The app is really good just until you have an issue- hopefully they can fix this in the future where you don’t have to call the store and wait for the manager..Version: 29.29.1

Need to have rewards card in Apple WalletPlease add the functionality of adding the rewards card to Apple Wallet. It would be so much easier and more convenient..Version: 11.1.0

09Jun24 - fix change password screen pop-up post-login to Subway appI have gone so far as to reset my password to Subway’s app via 6 digit code sent from Subway via email. I then with no other option POST password reset and logging in again, attempts post-login to use Subway’s app… had to remove the app then reinstall it. same issues result. Newest app upgrade in use. Someone please advise of a work-around, or fix the issue. Customers otherwise can’t use your app to spend money with your stores..Version: 30.8.0

No wallet supportNo wallet support for rewards even though it states it does. At least update your description so it’s not misleading..Version: 10.0.0

TerribleWhen I search for my city or postal code, nothing happens, so I can’t order online..Version: 28.0.1

Wish I could rate a zeroI ordered and picked up an order though this app on 7/23 and didn’t seem to have any issues. Two hours later, the store called me to tel me that my order needed to be picked up! I had already done so! Much to my chagrin, there was a different order - two sandwiches instead of the three I ordered. I thought it would be simple and the store would cancel the order - NOPE!!! The manager said they didn’t get any money for the sandwiches and they could not stop the pending charges or reverse them so I would have to submit an online request for reimbursement because I used this app - but wait it gets better - I submitted my request that day and waited patiently for a response, but on the eighth day I called corporate. Corporate told me that they would do anything for me either and I had to take the time to dispute the charge with my own bank:/! I was told this subway is a franchise and therefore not part of the subway corporation?!?!?! Best part is I’m the only on that is out of luck - the franchise and the corporation still have my money!!!! The lack of support and customer service has been appalling. I have now spent my time disputing this charge with my bank. Subway you have really dropped the ball on something that could have been so easy to correct ON YOUR END! BEWARE OF USING THIS APP! Shame on your practices Subway..Version: 25.0.1

Absolutely annoyingI swear I have to sign in every time I use this app even though it’s supposed to “remember me” then after logging in again it forgets all previous orders!.Version: 30.8.0


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